Job Title:
Project Accounting Analyst

Location:
Dominican Republic

Language Requirement:
Advanced English (both spoken and written) – CV must be in English

Submit your CV in English. Only candidates who meet the language and location requirements will be considered.

About the Role:

We are looking for a highly organized and detail-oriented Project Accounting Analyst to join our team. In this role, you will be pivotal in supporting the Project Set-Up team, ensuring accurate financial management of projects from creation through completion. You will handle financial coordination, data validation, and operational support, ensuring that projects are set up properly, transactions are processed efficiently, and deliverables are met on time with precision.

This is an on-site position in the Dominican Republic, ideal for candidates who thrive in a fast-paced environment and enjoy working with large sets of data and cross-functional teams.

What You’ll Be Doing:

• Project Set-Up & Monitoring:
  Manage the project/job creation queue, ensuring that all data is accurate, validated, and approved by the appropriate parties.
• Tracking & Reporting:
  Track project progress and deliverables, flag potential delays, and prepare regular status reports for stakeholders.
• Documentation & Organization:
  Keep project files up-to-date, well-organized, and easily accessible for team use.
• Financial Coordination:
  • Support the accounting team during month-end close to ensure all transactions are processed.
  • Handle order processing and project set-up tasks.
  • Perform reconciliations between different systems and project records.
• Contrôle de la qualité :
  • Verify daily samples of completed project set-ups and provide feedback.
  • Assist supervisors with tracking key metrics and performance indicators.
• Issue Resolution:
  Proactively monitor risks and issues, escalate when needed, and communicate resolutions to market leads.
• Cross-Team Support:
  Coordinate with other teams on special projects and communicate any special processing requirements to team leads.

Who You Are:

• Detail-Oriented & Analytical:
  You have a keen eye for accuracy and enjoy working through complex problems with a hands-on approach.
• Strong Communicator:
  Excellent verbal and written communication skills in English, with the ability to explain issues and solutions clearly.
• Organized & Efficient:
  You excel at time management, planning, and multitasking in a dynamic environment.
• Collaborative:
  You work well with cross-functional teams and can effectively communicate across departments.

Your Skills & Experience:

• 5+ years of experience in Accounting (non-entry level; project or financial accounting experience preferred).
• Solid understanding of GAAP (preferably US GAAP).
• Advanced Excel skills are essential:
  • Experience working with large data sets (hundreds of columns/rows).
  • Ability to analyze, manage, and draw insights from complex data.
  • You will be tested on Excel proficiency during the interview process.
• Experience with Oracle ERP is a plus but not required.
• Strong ability to perform data analysis and manage financial transactions such as sales orders, billing, and discrepancy resolution.

Work Schedule:

• Monday to Friday, 8 AM – 5 PM EST.
• End-of-Month (EOM): Last day of the month requires a 5 PM – 2 AM EST shift.
• Initial training period (1-3 months): Monday to Friday, 8 AM – 5 PM EST.

Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

Principales responsabilités :

• Handle inbound and/or outbound customer interactions in a professional and courteous manner
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information regarding products, services, and policies
• Document interactions and update customer records in the system
• Follow communication scripts and quality guidelines when applicable
• Meet performance metrics related to quality, productivity, and attendance
• Collaborate with team members and supervisors to improve customer satisfaction

Exigences :

• High school diploma or equivalent (college studies are a plus)
• Strong communication skills (verbal and written)
• Customer-focused attitude with problem-solving skills
• Ability to work independently (especially for WFH roles)
• Basic computer skills and ability to navigate multiple systems
• Prior customer service or call center experience is a plus

Work Setup:

• Position available as Onsite or Work From Home, depending on operational needs
• Schedule and training details will be provided during the interview process

Le Groupe MasTec Communications construit pour l'avenir. Le vôtre et le nôtre.

As a Project Scheduler, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsabilités

• Développer, mettre en œuvre et maintenir un système de gestion de l'ordonnancement
• Review the progressed schedules against the schedule deadlines
• Participate in meetings with senior operations management, peers, and/or customers
• Participate in estimating and bidding projects, contract negotiations, and change order preparation
• Identifier les retards potentiels dans la programmation et faciliter les mesures correctives
• Monitor project progress with monitoring duties that include identifying critical activities and reviewing forecasts, and achievement dates
• Effectuer d'autres tâches en fonction des besoins ou des missions qui lui sont confiées

Qualifications

Key Responsibilities:

P6 (Primavera 6), scheduling experience, understanding of WBS, critical path methodology, MS excel, project coordination, convening and running schedule update meetings, professional business communications, comfortable with public speaking, telecom/wireline experience is a plus.

Software/Knowledge:

P6/Primavera 6 (required)

MS office suite (required)

Excel —pivot tables intermediate basis (nice to have)

Telecom experience (nice to have)

Good English skills both written and verbal- (required)

WBS ( nice to have)

Description de l'emploi

Vue d'ensemble

As a Claims Coordinator here at MasTec Communications Group gives you the opportunity to become a part of an engaging and growing industry.  As a Claims Coordinator, you will have the opportunity to utilize your skill set, work in a safety-minded environment, and join us in expanding technology for a better community. MasTec Communications Group takes great pride in providing engineering, construction, and design and management solutions that meet the growing telecommunications needs throughout the United States. Join our fast-growing team of professionals and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety! Make it Safe, Make it Personal, Make it Home

Responsabilités

As a Claims Coordinator, you will support the Operations Department by administering claims for damages & vehicle accidents.

En outre, vous devrez :

• Facilitate damage and vehicle claims company-wide

• Coordinate with insurance representative on claims and accidents

• Prepare and present reports summarizing accidents, utility hits, damages, injuries and near misses

• Maintain relationships between the company and outside agencies such as Insurance Carrier and Insurance Broker

Qualifications

À propos de vous :

• You have a working knowledge of the insurance industry

• You have a working knowledge of Microsoft Office and the ability to learn custom software

• You have excellent verbal, written, phone, and interpersonal skills

• You enjoy working in a fast-paced high volume work environment

• You have positive people skills and a pleasant demeanor

Résumé du poste

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

Ce poste est ouvert aux candidats ayant une formation en développement Web, développement Bot, UI/UX, ou automatisation, avec une forte exigence de compétences de conception de base pour soutenir la mise en page visuelle et la présentation du contenu.

Job Details:
Work from Home
Monday to Friday | 9 AM to 6 PM CST
*Following PH Holidays

Responsabilités

• Collaborer avec le CPO pour soutenir les initiatives de création de robots.

• Assister les clients dans la gestion des robots tout en conservant des fonctions minimales de service à la clientèle/de gestion de compte.

• Mettre en place, éditer et tester les agents d'engagement en utilisant les scripts et les directives fournis.

• Charger le contenu, vérifier la fonctionnalité et effectuer des mises à jour simples.

• Identifier et signaler les problèmes techniques pour qu'ils soient transmis à l'équipe principale.

• Appliquer les compétences de base en matière de conception pour l'édition d'images légères, l'ajustement de la mise en page et la mise en forme du contenu.

• Veiller à ce que les robots offrent une expérience fluide et conviviale conforme aux meilleures pratiques UI/UX.

• Générer des vidéos d'agents d'IA à l'aide d'outils/logiciels internes.

• S'adapter rapidement aux nouveaux outils et processus, avec une formation fournie pour vous permettre de créer votre premier robot en 2 semaines.

Additional UX / Front-end QA Responsibilities

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.

• Review and validate UI components, interactions, and visual elements for consistency and usability.

• Identify UX issues related to user flow, navigation, readability, and accessibility.

• Test animations, buttons, links, images, and embedded media for functional accuracy.

• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.

• Perform cross-browser and responsiveness checks as required.

Qualifications

• Formation en conception UI/UX avec un bon œil pour les mises en page, les flux d'utilisateurs et l'esthétique.

• À lui seul, ce critère peut permettre à un candidat de se qualifier pour le poste.

• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience:

• Développement web (WordPress, logiciels de construction par glisser-déposer ou connaissances de base en matière de codage).

• Outils d'automatisation (Zapier, n8n, Make, ou plateformes similaires d'automatisation des flux de travail).

• Développement de bots (expérience dans la construction ou la gestion de bots sur des plateformes de chatbot/conversational AI).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).

• Soucieux du détail, adaptable et à l'aise dans l'apprentissage de nouvelles technologies.

• Enthousiasmé par l'IA, les plateformes sans code et l'automatisation.

• Solides compétences en matière de résolution de problèmes et de communication.

• Capacité à travailler de manière indépendante et à collaborer avec la direction et les clients.

• Des compétences en montage vidéo sont un atout.

Added Account Management Experience

• Serve as the primary point of contact for assigned client accounts throughout onboarding, build, launch, and ongoing optimization phases

• Translate client business goals, workflows, and customer journeys into effective chatbot strategies and functional designs

• Manage client communication, expectations, timelines, and deliverables to ensure on-time, high-quality implementations

• Conduct discovery calls, requirements gathering, and solution walkthroughs with stakeholders

• Oversee configuration, testing, deployment, and iteration of chatbot solutions for client accounts

• Monitor bot performance and client satisfaction; proactively recommend improvements and optimizations

• Coordinate with internal product, engineering, and support teams to resolve issues and implement enhancements

• Maintain accurate account documentation, specifications, and change requests within internal systems

• Provide client training, documentation, and best-practice guidance to ensure successful adoption

• Identify opportunities for upsells, expansions, and renewals based on client needs and performance data

• Support troubleshooting, escalation, and post-launch optimization as needed

• Contribute client feedback and insights to the product roadmap and feature prioritization process

Résumé du poste

The US Accountant is a vital role within the Finance Department, responsible for maintaining the integrity and accuracy of financial records. This position involves a broad range of accounting responsibilities, including general ledger management, financial statement preparation, collaboration with cross-functional teams, data analysis, budgeting support, compliance adherence, accounts payable and receivable processing, payroll administration, reconciliations, and participation in audits. The ideal candidate is well-versed in GAAP and committed to continuous improvement in financial processes.

Détails de l'emploi

• Travail à domicile
• Monday to Friday | 9:00 AM – 6:00 PM (Schedule may be adjusted during peak periods such as month-end closing and reporting)
• Following PH Holidays (Subject to adjustment during peak periods such as month-end closing and reporting)

Responsabilités

• Financial Record Keeping: Prepare and maintain accurate financial records, including general ledger entries, reconciliations, and journal entries.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP).
• Data Analysis: Conduct regular analysis of financial data to identify trends, inconsistencies, and areas for process improvement.
• Budgeting Support: Assist in budgeting and forecasting processes by providing insights and recommendations to management.
• Accounts Processing: Manage accounts payable and receivable transactions, including invoice verification, payment processing, and collections.
• Reconciliation: Perform monthly balance sheet reconciliations (e.g., bank reconciliation, AR aging, lapsing, prepaid amortization schedules, deferred revenue) to ensure accuracy and completeness of financial data.
• Audit Participation: Participate in internal and external audits by providing required documentation and support.
• Credit Liquidation Reporting: Prepare or assist in the preparation of monthly corporate credit liquidation reports.

• Client Invoice Recording:

1. Record and post client invoices accurately and on time in the accounting system.
2. Verify invoice details, including client information, dates, amounts, and supporting documentation.
3. Identify and report discrepancies or missing information to the appropriate teams.
4. Maintain organized and up-to-date invoice records (digital and/or physical).
5. Assist with month-end and year-end closing activities related to invoicing.

• Payroll Processing

1. Perform administrative tasks using Gusto Payroll.
2. Review and process employee wages, overtime, bonuses, and deductions accurately and on schedule.
3. Ensure compliance with federal, state, and local payroll regulations and tax laws.
4. Address employee payroll inquiries and resolve discrepancies promptly.
5. Maintain organized and confidential payroll records.
6. Ensure the security and accuracy of payroll data.

• Conformité

1. Prepare and record monthly accruals for U.S. federal corporate income tax in accordance with applicable accounting standards and regulatory requirements.
2. Prepare and record monthly accruals for state and local income taxes, ensuring compliance with state-specific regulations.
3. Coordinate with external U.S. tax advisors and accountants to support timely and accurate preparation and filing of federal, state, and local tax returns.
4. Maintain documentation and schedules supporting tax positions, accruals, and filings for audit and compliance purposes.

Month-End Closing Responsibilities

1. Lead and execute month-end close activities to ensure accuracy and completeness of financial results.
2. Record recurring and adjusting journal entries, including transfer pricing cost recognition for intercompany activities across local sites (PH, SA, DR, MG, AM).
3. Prepare monthly variance analysis for revenue and expense accounts to explain material movements and validate trends.
4. Reconcile key general ledger accounts and investigate variances prior to close finalization.
5. Compute and record accruals for recurring expenses without invoices to ensure proper period recognition.
6. Collaborate with cross-functional teams to obtain supporting information and resolve discrepancies promptly.
7. Coordinate with the finance team to support reporting and budgeting requirements.

• Stakeholder & Management Collaboration (Financial Reporting)

1. Partner with internal teams including accounting, FP&A, operations, and other business units to gather, validate, and interpret financial data.
2. Assist in preparing and communicating financial results, insights, and performance drivers to senior management and executive stakeholders.
3. Collaborate with cross-functional partners to improve reporting processes, data quality, and automation initiatives.
4. Serve as a finance liaison during audits, financial reviews, and compliance reporting, providing timely and accurate information to internal and external stakeholders.

Qualifications

• Licence en comptabilité, en finance ou dans un domaine connexe.
• CPA or equivalent certification preferred.
• Minimum of 5 years of professional accounting experience, with at least 3 years in U.S. Accounting.
• Strong knowledge of GAAP and relevant financial regulations.
• Excellent analytical, organizational, and communication skills.
• Experience with accounting software such as QuickBooks and Excel.
• Strong attention to detail and accuracy.
• Commitment to ethical practices and regulatory compliance.

Résumé du poste :

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

Détails de l'emploi :

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• Jours fériés aux États-Unis

Responsabilités :

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

Qualifications :

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• Excellentes aptitudes à la communication orale et écrite.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

We are seeking a skilled Technical Support Representative with excellent interpersonal skills to join our team. The Technical Support Representative will be responsible for providing end user support, troubleshooting technical issues, providing timely customer feedback, and documentation of customer cases. The successful candidate will have a degree in Information Technology, experience providing support within a Microsoft environment, and excellent English communication skills.

Détails de l'emploi :

• Technical Support Representative
• Travail à domicile
• Monday to Friday, 8am-5pm or 9am-6pm Eastern Time (Rotating Saturday 9am-2pm Eastern Time)

Responsabilités :

• Provide end user support by responding to technical inquiries and troubleshooting technical issues.
• Communicate with customers to quickly get to the root cause of their problem and provide timely and accurate feedback.
• Conduct follow-ups with customers to ensure that their problem has been resolved to their satisfaction.
• Utilize ticketing system (Freshdesk) to track customer issues and resolutions.
• Document all customer interactions to maintain a comprehensive history of customer cases.
• Effectuer d'autres tâches ad hoc selon les besoins.

Qualifications :

• A degree in Information Technology or related field.
• At least 1-2 years of experience providing support within a Microsoft environment.
• Excellent English communication skills, with the ability to communicate complex technical concepts to non-technical customers.
• Experience with a ticketing system, preferably Freshdesk.
• Ability to quickly learn and adapt to new technologies and processes.
• Strong people skills, with the ability to build positive relationships with customers.
• Strong problem-solving skills, with the ability to identify and resolve technical issues efficiently and effectively.

The Technical QA is responsible for reviewing quality specifications and technical design documents to provide timely and meaningful feedback. You are also expected to create detailed and well-structured test plans and test cases.

Détails de l'emploi :

• Technical QA
• Eastwood Libis QC (hybrid setup)
• Monday to Friday | 11 AM to 8 PM Manila Time

Responsabilités :

• GAP Analysis
• Conduct sanity testing on the current version of the system, then create JIRA cards based on Gap Analysis
• Verify the backlogs based on the raised JIRA cards
• Define severity of backlogs and address priority based on the deadlines/timeline given
• Give a projection of the effort needed to accomplish testing of backlogs
• Create test cases based on the client specification
• Verify JIRA cards ready for QA, then tag them accordingly based on the test results, linking the JIRA cards to test cases
• Conduct Sanity Testing on live environment to verify that the fixes/changes were deployed properly
• API Testing

Qualifications :

• 5 years’ experience in a Technical QA Role
• Experience with Automation Testing
• Experience with API Testing
• Experience working with an offshore team
• Experience with Various QA Tools
• Experience with the following tools would be a HUGE Plus (Jira, Confluence and Zephyr)
• Good communication skills
• Excellent Documentation Experience

Job Overview
The Supplier Success Specialist is responsible for supporting supplier performance and order management by monitoring communications, resolving issues, and ensuring suppliers meet operational standards. This role engages with suppliers primarily through email, as well as phone, live chat, and ticketing systems, while utilizing tools such as SAP Business One and Jira Service Management. The ideal candidate is detail-oriented, proactive in identifying trends across support requests, and capable of providing insights that help improve supplier performance. The position also involves inbound and outbound communication with suppliers and maintaining accurate documentation across CRM and ERP systems.

Job Details
Work setup: Work from Home
Schedule: Monday to Friday | 2 AM to 11 AM EST
Holiday: Will follow Philippine Holidays

Responsabilités

• Monitor supplier order updates and ensure timely communication with relevant stakeholders.
• Support supplier compliance and address performance or behavioral issues when necessary.
• Generate and maintain reports using SAP Business One.
• Manage supplier correspondence through Jira Service Management and other support platforms.
• Maintain accurate documentation of supplier interactions within CRM and ERP systems.
• Serve as the primary SAP Business One support resource within the Customer Support team.
• Provide professional support to suppliers through email, phone, live chat, and ticketing channels.
• Identify recurring issues or trends and escalate insights to support operational improvements.

Qualifications

• Strong verbal and written English communication skills, including the ability to handle objections professionally.
• Experience working in a customer support or supplier support environment.
• Familiarity with CRM or ERP systems, with SAP Business One experience preferred.
• Ability to navigate multiple systems and tools efficiently.
• Strong attention to detail and compliance awareness.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, performance-driven support environment.

Résumé du poste

We are seeking a highly detail-oriented Supplier Operations Associate to manage the onboarding of new suppliers as well as maintain and load accurate, high-quality product catalog data on our platform. In this role, you’ll be responsible for working directly with suppliers to guide them through our onboarding processes, review and validate complex life sciences catalog data, and ensure all information is complete, accurate, and optimized for our platform.

You will collaborate closely with the Supplier Operations team and other internal teams to ensure timely and accurate catalog uploads, resolve discrepancies, and maintain clear documentation throughout the process. Your attention to detail will directly impact the quality of the data our customers rely on. You may also provide support for projects related to technical integrations for suppliers on the platform, aiming to increase supplier and customer experience and improve efficiency.

Détails de l'emploi :

• Monday to Friday | 8:30 PM to 5:30 AM (Manila Time)
• Travail permanent à domicile

Responsabilités :

• Ensure the accuracy, completeness, and consistency of supplier product catalogs and supplier company data. Follow and implement structured processes for efficient catalog onboarding and data management.
• Communicate clearly and professionally with suppliers to explain onboarding requirements and provide feedback.
• Diligently and frequently follow up with suppliers for deliverables that impact customer launches and procurement goals for existing customers
• Track progress, maintain organized documentation, and follow up promptly on supplier inquiries.
• Collaborate with Product Data and Engineering teams to prepare, validate, and submit catalog data for upload.
• Investigate and escalate issues proactively and provide solutions to resolve data inconsistencies or gaps.

Qualifications :

• Baccalauréat requis.
• Minimum of 2 – 3 years in a client-facing business role with experience managing product or catalog data.
• Intermediate Excel skills with a proven track record of working with complex spreadsheets and datasets.
• Exceptional attention to detail and organizational skills, with the ability to work independently.
• Solides compétences en matière de communication écrite et orale.
• Experience with MS Office (Word, Excel, Outlook).
• Bonus: Experience with JIRA, CRM systems such as Hubspot, and experience in tech supporting customer integrations

Résumé :

The Sourcing Associate plays a critical role in our talent acquisition process. This entails utilizing a variety of recruitment channels to identify and connect with potential candidates, ensuring they are not only qualified for the role but also a tailored fit. You will work closely with Recruiters to expedite the hiring process, maintain a robust pipeline of candidates, and contribute to the efficiency of our talent identification process for future positions.

Détails de l'emploi :

• Poste : Collaborateur en charge de l'approvisionnement
• Onsite Work Setup – Eastwood Quezon City
  
• Possibilités de travail en équipe :
  • Du lundi au vendredi, de 9 heures à 18 heures
  • Du lundi au vendredi, de 12 heures à 21 heures

Responsabilités :

• Utiliser divers canaux de recrutement (Jobstreet, Monster, Facebook, LinkedIn, médias sociaux, etc.) pour rechercher de manière proactive des candidats potentiels et entrer en contact avec eux.
• Appeler les candidats et procéder à une première sélection adaptée au poste, afin de s'assurer que les candidats correspondent parfaitement au poste à pourvoir.
• Examiner les CV des candidats afin d'évaluer leurs qualifications et recommander les candidats qualifiés aux recruteurs.
• Mettre en forme les curriculum vitae pour les soumettre aux clients ou les comparer.
• Assurer un suivi régulier des candidats.
• Envoyer des courriers électroniques aux candidats dans le cadre de la procédure de sélection initiale.
• Développer et entretenir un réseau de candidats hautement qualifiés et maintenir une réserve de candidats pour divers postes.
• Télécharger les CV des candidats dans le système de suivi des candidatures.
• Veiller à ce que le statut des emplois et les informations relatives aux candidats dans le système de suivi des candidats soient constamment mis à jour.
• Produire et envoyer des rapports quotidiens et hebdomadaires sur les activités de recherche et de sélection.
• Effectuer d'autres tâches ad hoc en fonction des besoins pour soutenir le processus de recrutement.

Qualifications :

• Licence en ressources humaines ou dans un domaine connexe.
• Les jeunes diplômés sont les bienvenus.
• De préférence avec au moins un an d'expérience dans un rôle similaire, y compris des appels aux candidats potentiels.
• Solides compétences en matière de communication en anglais.
• Familiarité avec les réseaux sociaux, les sites professionnels et les sites d'offres d'emploi.
• Très collaboratif et capable de travailler efficacement au sein d'une équipe.
• Excellentes compétences en matière de gestion du temps.
• Comportement sophistiqué et professionnel.
• Intelligent et capable de s'adapter à l'évolution des besoins en matière de recrutement.

Job Overview
The Service Desk Dispatcher is responsible for coordinating and managing service requests to ensure efficient delivery of technical support services. This role serves as the primary point of contact for customers regarding service coordination and scheduling. The position involves managing ticket workflows, prioritizing requests, coordinating technical support staff schedules, and ensuring that service level agreements (SLAs) are met. The ideal candidate has experience in Managed Service Provider (MSP) environments, strong organizational skills, and the ability to manage multiple support requests while maintaining excellent customer service.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 12:00 PM – 9:00 PM EST | PH Timezone
Training Schedule: Monday to Friday | 9:00 AM – 6:00 PM EST (first 2 weeks)
Holiday: Will follow US holidays

Responsabilités

• Act as the primary point of contact for customers to coordinate service delivery.
• Manage and schedule technical support staff using the ConnectWise calendar to maximize resource utilization.
• Pre-process service requests received through email, phone, chat, or manual entry.
• Create and manage service tickets for technical support teams.
• Prioritize service requests based on urgency, importance, and SLA requirements.
• Monitor remote monitoring and management (RMM) alerts and respond accordingly.
• Track the availability and location of technical support staff to ensure timely support delivery.
• Coordinate scheduling for routine, on-demand, and emergency service requests.
• Maintain the Dispatch Portal to accurately reflect scheduled work and staff availability.
• Ensure the ConnectWise calendar accurately reflects staff status, including on-site, remote, or out-of-office assignments.
• Communicate with clients and internal teams to ensure efficient scheduling and resolution of support requests.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Generate reports on resource utilization and service request completion for the Service Desk Manager.
• Provide basic technical support for simple or quick requests when possible.
• Maintain accurate documentation of all service requests and updates within the ticketing system.

Qualifications

• Experience working within an MSP (Managed Service Provider) environment preferred.
• Familiarity with ticket lifecycle management, dispatch workflows, and SLA management.
• Experience using ConnectWise or similar service management platforms.
• Strong organizational and scheduling skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills with strong customer service orientation.
• Experience monitoring and responding to RMM alerts and notifications.
• Basic knowledge of Windows desktop support and end-user computing.
• Familiarity with Microsoft 365 / Office 365 user management.
• Ability to work effectively in a fast-paced support environment while maintaining attention to detail.

Job Overview
We are seeking a Senior General Ledger Accountant responsible for ensuring accurate financial reporting, maintaining general ledger accounts, and supporting accounting operations across multiple entities. The role involves managing reconciliations, supporting financial close processes, and ensuring compliance with Generally Accepted Accounting Principles (GAAP) and company policies. The ideal candidate has strong technical accounting knowledge, analytical skills, and the ability to collaborate with internal teams and international stakeholders.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 3:00 PM – 12:00 AM PH Timezone
Holiday: Philippine Holidays

Responsabilités

• Ensure accurate and timely compilation, analysis, and reporting of accounting information in accordance with GAAP and company policies.

• Perform daily cash management activities, including reconciliation of multiple bank accounts.

• Prepare and perform monthly, quarterly, and annual general ledger account reconciliations, investigating and resolving discrepancies or variances.

• Support month-end, quarter-end, and year-end closing activities, including preparation of journal entries such as accruals and prepaids.

• Analyze cumulative translation adjustments (CTA) related to foreign currency gain or loss and coordinate with international accountants to ensure accurate reporting.

• Maintain general ledger accounts and support subsidiary partners with GL-related functions.

• Provide timely and accurate accounting information and analysis to internal stakeholders as needed.

• Support internal and external audit activities within assigned responsibilities.

• Manage and provide support for statutory audits across entities under scope.

• Prepare supporting documentation for financial reporting requirements, including SEC filings where applicable.

• Ensure accounting records and documentation are maintained in accordance with company document retention policies.

• Provide accounting guidance and support to other departments on financial-related matters.

• Perform additional accounting duties as required.

Qualifications

• Licence en comptabilité ou dans un domaine connexe.

• Experience in general ledger accounting, financial reporting, and reconciliation processes.

• Experience supporting multinational accounting operations is preferred.

• Strong technical and analytical accounting skills.

• Excellent communication skills with the ability to collaborate with local and international teams and communicate financial information to non-financial stakeholders.

• Ability to manage multiple priorities and meet deadlines, especially during high-volume reporting periods.

• Strong proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience using Oracle ERP systems, particularly modules related to general ledger, accounts receivable, and cash management.

• Prior exposure to international accounting environments or multinational companies.

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
• Contribute to overall team targets and performance objectives.
• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.
• Maintain high accuracy in CRM records and call documentation.
• Provide transparency in reporting of pipeline, conversion, and outcomes.
• Escalate customer complaints, compliance concerns, or system issues promptly.
• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
• Protect confidential customer and company information at all times.
• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Proven call center or telesales experience
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach

SALES OPERATIONS ANALYST

POSITION SUMMARY

The Sales Operations Analyst plays a key role in supporting FP&A by conducting variance analysis, providing project support, preparing board reports, and presentations. The role will be providing PMO support through task planning, business requirements, initiative tracking, and clear status reporting. In addition, the analyst manages key sales reporting processes, maintains accurate Sales Trackers, and provides timely insights to support decision making. The role also assists with system alignment, discount and coupon management, and data and contract administration.

JOB DETAILS

Hybrid (3 days onsite at SourceFit Manila office)

Schedule: Monday to Friday I 9PM to 6AM (Manila Time)

RESPONSIBILITIES:

1. Sales Tracker Ownership & Reporting

• Lead the creation, maintenance, and distribution of all Sales Trackers across multiple business units.

• Pull and compile data from Tableau and NetSuite to support tracker updates.

• Produce Month-to-Date (MTD) and Year-to-date (YTD) variance reports by account.

• Reconcile accounts to ensure all sales are accurately assigned to the correct territories.

• Prepare and send monthly Sales Tracker communications, highlighting significant positive and negative

variances by account.

• Track large prior month orders and include them in monthly communications to prompt follow up by the

sales team.

• Manage and update all required Sales Trackers, including:

• Manually Created: Combined Tracker

• Tableau Trackers: ProStart, PRM, ServSafe H&S, ServSafe C&A

• NetSuite Trackers: AHLEI, Registry, ServSuccess (multiple report types)

2. Salesforce.com Administration & Sales Support

• Serve as a Salesforce admin resource for the sales organization.

• Triage and delegate Salesforce-related requests to Product or Marketing when appropriate.

• Support Sales VPs by completing reporting and data requests, including:

• Opportunity time-to-close reports

• Competitor reporting

• Revenue-to-opportunity reconciliation for forecasting (manual process)

• Run and prepare monthly pipeline reports for Sales Calls and Segment Meetings.

• Perform Salesforce administrative tasks such as:

• Reassigning account ownership

• Creating and modifying reports and dashboards

• Building and running pipeline reports

• Auditing product and pricing data in the price book

3. Discount & Coupon Code Management

• Manage discount structures within Diner and NetSuite, ensuring accuracy and alignment with business

rules.

• Analyze discount performance to determine whether discounts should expire, extend, or be modified.

• Create and maintain discount codes and coupon codes in IMIS and NetSuite.

4. Ad-Hoc Reporting & Self-Service Enablement

• Build custom reports for Sales and Certification teams as needed.

• Create reusable report templates that allow teams to run their own analyses.

• Provide training on how to use existing reports and reporting tools.

5. Data Management & System Alignment

• Ensure account hierarchies, product codes, and sales rollups are accurate across all systems.

• Collaborate with the Data Team to support the launch of Power BI and transition existing Tableau

reports to Power BI.

• Participate in BT4 data transition planning, including testing COS and validating discount and product

data.

• Work closely with Product and cross-functional teams to ensure products are coded correctly for

reporting accuracy.

6. Contract Management Support

• Assist with contract routing and ensure all associated discounts are accurate.

• Verify that reporting structures are properly set up to support contract terms and tracking.

ESSENTIAL REQUIREMENTS

• Bachelor’s degree in Accounting or Finance

• Minimum 3 years experience in an operations analyst, reporting analyst, FP&A analyst, sales operations

analyst, or similar role with ownership of recurring reporting cycles and regular stakeholder updates

• Advanced Excel skills including pivot tables, XLOOKUP or VLOOKUP, complex formulas, conditional

formatting, charting, and comfort working with large datasets

• Strong data validation and reconciliation skills to ensure accounts, territories, hierarchies, and rollups align

correctly across sources

• Ability to summarize variances, explain anomalies, and communicate insights clearly to stakeholders

• Ability to manage recurring monthly reporting cycles alongside ad hoc requests while maintaining accuracy

and meeting deadlines

• High attention to detail and consistent accuracy in reporting outputs, tracker updates, and data

maintenance

• Ability to work independently, proactively identify issues, and drive tasks through completion

NICE TO HAVE

• Salesforce exposure supporting user requests, creating or modifying reports and dashboards, assisting with

pipeline reporting, and maintaining account ownership and pricing data

• NetSuite exposure pulling data or running reports for analysis and reconciliation

• Tableau exposure pulling or interpreting dashboard outputs for recurring reporting

• Power BI exposure supporting report validation, user testing, or migration activities during reporting

transitions

• Experience supporting reporting platform transitions, including report migrations or data validation work

during platform or system changes

MINDSET & ATTRIBUTES

• Curious and driven to understand beyond the numbers to find root causes.

• Applies professional skepticism, verifying data and assumptions with care.

• Communicates through data storytelling, turning insights into clear outputs.

• Action-oriented and results-focused, taking ownership and driving work forward.

• Comfortable with ambiguity, adapting quickly as priorities or information shift.

• Collaborative with positive intent, working openly and constructively with others

Résumé du poste :

Le spécialiste de la mesure des toits est chargé de saisir et de documenter avec précision les mesures et caractéristiques détaillées des toits à l'aide d'un logiciel spécialisé. Ce poste exige un haut niveau de précision, des aptitudes techniques et une solide compréhension des structures et de la terminologie des toits. Le spécialiste saisit les données relatives au client et à la propriété, sélectionne et gère les images de la toiture, dessine avec précision les contours de la toiture, étiquette les éléments clés de la toiture, attribue des pentes précises et utilise des outils logiciels pour affiner et organiser les données de mesure. Une fois le travail terminé, le spécialiste produit des rapports finaux sur les toits dans le format requis et les transmet aux clients ou aux parties prenantes. Ce poste exige un grand souci du détail, des compétences en matière de résolution de problèmes et la capacité de gérer efficacement plusieurs projets dans le respect des délais.

Détails de l'emploi :

• Travail à domicile
• Monday to Friday | 10:00 PM to 7:00 AM Manila Time (Shifts are subject to change/Shifting)
• *Après les vacances de PH

Responsabilités :

• Saisissez l'adresse et les coordonnées du client dans la plateforme Roofer pour lancer les mesures de la toiture.
• Sélectionner et gérer les images de toiture qui seront utilisées.
• Dessinez avec précision les contours des toits à l'aide d'outils tels que la fonction d'accrochage à 90 degrés pour garantir un alignement précis des bords.
• Identifier les différentes caractéristiques des toits, y compris les avant-toits, les noues, les croupes, les crêtes et les râteaux, en appliquant vos connaissances des structures de toiture pour une catégorisation précise.
• Attribuez la bonne inclinaison à chaque facette du toit, en tenant compte de la pente et en intégrant des éléments architecturaux supplémentaires tels que des lucarnes.
• Utilisez les outils de superposition et d'édition de la plateforme pour organiser et affiner les détails des mesures, en utilisant des fonctionnalités telles que l'annulation, le rétablissement et la suppression pour corriger les erreurs.
• Enregistrez les projets en cours et revenez-y au besoin, en veillant à ce qu'aucun détail ne soit perdu entre les sessions.
• Une fois les mesures et l'étiquetage terminés, il faut produire le rapport final sur la toiture, sélectionner les formats de sortie appropriés et envoyer le rapport aux clients ou aux parties prenantes.
• Garantir une qualité et un délai d'exécution de 100 % dès le premier jour.
• Examiner minutieusement toutes les notes des clients et de l'équipe d'assistance afin de s'assurer qu'aucun détail n'a été négligé dans l'exécution des tâches.
• Donner la priorité aux cours de recyclage hebdomadaires afin d'évaluer les compétences des nouveaux employés et d'identifier les domaines à améliorer, ce qui permet une adaptation plus rapide à leurs responsabilités et une amélioration de la productivité globale.

Qualifications :

• Expérience des rapports sur les toits de bâtiments, d'AutoCAD ou d'architecture.
• Un grand souci du détail et de la précision, avec un œil attentif à l'esthétique et à l'exactitude technique.
• Forte compréhension de la terminologie de la couverture et des éléments structurels, ou volonté d'apprendre rapidement sur le terrain.
• Compétence dans l'utilisation d'outils numériques et de logiciels pour la saisie de données et la manipulation d'images.
• Solides compétences organisationnelles pour gérer simultanément plusieurs projets et respecter les délais.
• Bonne capacité à résoudre les problèmes liés aux logiciels ou aux mesures.

Résumé du poste

The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.

Détails de l'emploi :

Work Schedule: Saturday to Wednesday, 12:00 AM – 9:00 AM (Manila Time)

Training Schedule: Monday to Friday, 10:00 PM – 7:00 AM (Manila Time) – 2-week onboarding

Work Setup: Remote (Work from Home)

Holidays followed: To be discussed during training period

Responsabilités

Recruiting and Pipeline Management

• Support the full caregiver recruitment lifecycle, including:

• Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates
• Scheduling and coordinating interviews
• Conducting reference checks
• Conducting interviews

• Proactively identify pipeline gaps and collaborate with the team to meet hiring needs

Scheduling Support

• Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including:
• Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps
• Sending shift confirmations, reminders, and follow-ups to caregivers
• Monitoring unconfirmed shifts and assisting with outreach to secure coverage

• Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions

• Identify and escalate scheduling challenges

• Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand

Opérations

• Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.

• Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)

• Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.

Qualifications

• At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing

• Excellent English skills—reading, writing, and speaking (clear, professional communication required)

• Strong organizational skills and very high attention to detail

• Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint

• Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)

• Flexible with schedule, especially during training or as company needs evolve

• Proactive, positive attitude, and a willingness to learn and adapt

• Strong alignment with a family-first, service-oriented team culture

Résumé du poste

The Property Accountant will manage daily accounting activities and will be responsible for ensuring the financial accuracy of assigned properties. The PA will maintain an audit- and report-ready portfolio by keeping accounts current, reconciled, and transparent. The ideal candidate will have a strong understanding of accounting principles and demonstrate a high level of attention to detail. In this role, the PA is expected to develop a comprehensive understanding of their assigned properties and apply that expertise to deliver timely, accurate financial reporting and forecasting.

Détails de l'emploi

• Schedule: 8 AM to 5 PM, Monday to Friday, Eastern
• Work Arrangement: Work from Home
• Holiday to follow: Philippine Holidays

Responsabilités

Accounting Transactions

• Post and process journal entries to ensure all business transactions are recorded
• Weekly bank reconciliations and cash reporting
• Update financial data in databases to ensure that information will be accurate and immediately available when needed

Monthly / Year End Closings

• Preparation of monthly, quarterly, and annual closings
• Annual CAM-Tax-Insurance escalations and preparation of tenant packages
• Fournir une sauvegarde du fournisseur pour l'utilisation des ventes mensuelles.

Financial Reporting

• Process balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
• Complete quarterly property snapshots and financial statements
• Prepare and submit weekly/monthly reports not limited to aging reports

Qualifications

• Proven experience as a junior accountant
• Excellent organizing abilities, with great attention to detail
• Good with numbers and figures and an analytical acumen
• Good understanding of accounting and financial reporting principles and practices
• Excellent knowledge of MS Office. Familiarity with Yardi a plus
• BSc/Ba in accounting, finance or relevant field

Accounting Leadership Principles

As a member of the Accounting Department, the Property Accountant will be expected to demonstrate our Accounting Leadership Principles to help accelerate the company’s strategy:

1. Ownership Mentality – Act as an owner of our properties and financial processes.
2. Master the Fundamentals – Build trust by demonstrating deep expertise in financial planning and reporting.
3. Solve for Scale – Implement scalable solutions that anticipate and drive 25% Net Operating Income growth by 2027.
4. Gold-Standard Communications – Deliver financial insights and correspondence at the highest professional level.
5. Build Team Capacity – Develop internal financial talent and empower team members to excel in their roles.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

Résumé :

The primary responsibility of the Medical Billing Specialist – Collections is to assist our clients in collecting payments from the insurance companies for their medical services rendered to their patients. This includes charge entry and providing exceptional customer service.

Détails de l'emploi :

• Spécialiste de la facturation médicale - Recouvrement 

• Travail à domicile

• Du lundi au vendredi, de 21h00 à 6h00 (Manille)

• *Après les jours fériés aux États-Unis

Responsabilités :

• Examiner/analyser l'explication des prestations (EOB), les avis de paiement et les refus des payeurs afin d'obtenir la résolution des comptes débiteurs.

• Préparation et analyse des rapports de vieillissement.

• Use all channels avaailable to resolve and collect account receivables with payers which includes but is not limited to utilizing payer portals and outbound calls to the provider desk.

• Examiner ou mettre à jour les corrections apportées aux demandes de remboursement et télécharger les documents requis dans les portails de notre centre d'échange.

• Identifier les sous-paiements et préparer les documents pour les appels

• Création de lots et de paiements reçus a posteriori.

• Coder les demandes en conséquence avec les codes CPT et ICD 10s.

• Effectuer d'autres tâches assignées par la direction.

• Enregistrer les frais pour créer une demande de remboursement et la soumettre à nos centres de compensation.

• Contacter les patients, les prestataires et les payeurs pour vérifier l'éligibilité, la précertification ou le suivi des demandes/appels.

• Capacité à travailler de manière autonome et à communiquer efficacement et respectueusement avec les patients et les représentants des assurances.

• Identifier les erreurs de facturation et les refus, en comprenant le problème et en soumettant à nouveau les demandes corrigées ou en prenant d'autres mesures appropriées pour résoudre le problème.

Qualifications :

• At least 3 years of experience in Medical Billing and Collections.

• Connaissance des codes de facturation médicale, y compris le codage CPT et HCPCS, les modificateurs de demandes et le codage des diagnostics ICD-10.

• Familiarité avec les systèmes de gestion du cycle des recettes (RCM), les systèmes de gestion de la pratique (PMS) et les outils.

• Compréhension des différents types de couvertures d'assurance et de demandes d'indemnisation, y compris l'assurance maladie, l'assurance accidents du travail et l'assurance automobile.

• Capacité à lire et à interpréter les EOB (Explanation of Benefits)

• Expérience de la coordination avec les compagnies d'assurance.

• Forte capacité d'adaptation et d'apprentissage rapide.

• Efficacité et ponctualité avérées dans l'accomplissement des tâches.

• Une expérience préalable dans le domaine de la chirurgie orthopédique, de la chirurgie de la colonne vertébrale et de la gestion de la douleur est un atout.

Résumé du poste :

We are looking for an experienced Medical Billing Specialist – AR and Charge Entry to join our healthcare team. This role requires a minimum of 3 years of experience in Accounts Receivable (AR) and proficiency in English due to frequent interactions with insurance payors. The ideal candidate will have extensive knowledge of Practice Management (PM) and Electronic Medical Record (EMR) systems, claims processing procedures, insurance portal usage, and basic Microsoft Excel knowledge. As a vital member of our team, you will ensure accurate and efficient medical billing processes without management responsibilities.

Détails de l'emploi :

• Travail à domicile
• Du lundi au vendredi, de 21 heures à 6 heures (heure de Manille)
• *Après les jours fériés aux États-Unis

Responsabilités :

• Data Entry: Enter CPT and diagnostic codes into EMR accurately and efficiently.
• Traitement des demandes d'indemnisation : Examiner et traiter les demandes d'indemnisation, en veillant à ce que toutes les informations nécessaires soient exactes et complètes. Rectifier toute divergence ou erreur dans les demandes.
• Denial Processing: Follow-up on unpaid claims via insurance portals and payor calls. Determine reason for denial and work it, based on company guidelines.
• Posting Payments: Post patient payments and EOB’s received in the mail, and ERA’s from payors.
• Dispute Resolution: Address and resolve billing disputes, discrepancies, and denied claims. Collaborate with insurance companies, healthcare providers and other team members for efficient problem-solving.
• Medical Records: Process medical record requests and submit records via fax, e-mail or portal to third parties and/or insurance companies.
• Documentation: Maintain detailed records of billing inquiries, and resolutions. Ensure proper documentation and filing of all billing and insurance information.

Qualifications :

• Minimum of 3 years’ experience in medical billing, specifically in Accounts Receivable.
• Maîtrise de l'anglais et excellentes aptitudes à la communication orale et écrite.
• Expérience approfondie des systèmes PM/EMR.
• Forte compréhension des processus de facturation médicale, des demandes d'assurance et de la vérification des paiements.
• Ability to explain complex billing concepts clearly.
• Expérience confirmée en matière de règlement des litiges et de traitement des demandes d'indemnisation.
• Exceptional organizational skills and attention to detail for accurate documentation and record-keeping

Résumé du poste :

The Medical Billing Specialist will provide appropriate coding on the client’s treatment plan and tests. They are responsible for entering and coding patients’ services into a computer system and generating invoices to be sent to insurance companies and clients. Responsibilities also include administrative duties where applicable.

Détails de l'emploi :

• Travail à domicile
• Du lundi au vendredi, de 21 heures à 6 heures du matin (heure de Paris)

Responsabilités :

• Weekly, the Biller will create the census from Kipu reporting. The Biller will review referrals and authorizations from Kipu and request information as needed from UR. With information obtained from reports the census will be created for each facility. Claims will be updated and entered into CMD and billed that night.
• The Biller will enter new patients from KIPU into CMD. This will include all patient demographics, insurance, diagnosis, admit dates, insured parties, and authorizations.
• Request any missing patient information and update demographics from corresponding departments.
• Follow all regulations and guidelines set by insurance in regard to posting charges.
• The Biller will update new insurances and maintain CMD for all insurance entities.
• The Biller will print paper claims as needed.
• Develop and maintain a tracking system of outgoing claims including reporting. Reports should be updated and sent weekly.
• Follow set billing processes and procedures by insurance and by billing department guidelines.
• The Biller is responsible for resubmitting corrected claims as assigned by management and Collectors.
• Participate in staff meetings as needed
• Maintains and adheres to all policy and procedures respecting confidentiality of client’s rights, anonymity, communication either written or verbal regarding client’s identity and situation
• Maintains documentation and files in an organized manner
• Communicate clearly with other coworkers within their department, Billing Manager, UR Specialist and Admissions Department.
• Work as a positive team member.
• Additional duties may be assigned to employee as needed.
• Maintain strict client confidentiality.

Résumé du poste :

Ce poste constitue le deuxième niveau de support aux utilisateurs finaux en traitant les demandes de service qui ont été remontées par les niveaux inférieurs. L'assistance est fournie sur place, à distance, par téléphone ou par courrier électronique. Il devra élaborer des solutions aux problèmes de réseau, d'ordinateur de bureau et de serveur. Il est capable d'analyser les systèmes existants et de formuler des recommandations proactives en vue de leur amélioration. Il développe, maintient et met en œuvre tous les systèmes, applications et configurations de réseau.

Détails de l'emploi :

• Travail à domicile
• Horaire : Du lundi au vendredi, de 20 heures à 5 heures du matin

Responsabilités

• Résoudre les problèmes liés à l'escalade des tickets de service
• Travaille avec les clients pour évaluer et résoudre les problèmes techniques
• Évaluer les systèmes existants et/ou les besoins des utilisateurs afin d'analyser, de concevoir, de recommander et de mettre en œuvre des modifications du système.
• Configurer et soutenir les réseaux des clients internes et/ou externes
• Développer et maintenir l'ensemble des systèmes, des applications, de la sécurité et des configurations de réseau.
• résoudre les problèmes de performance du réseau en coordination avec l'équipe NOC
• Recommande des mises à niveau, des correctifs et de nouvelles applications et de nouveaux équipements.
• Tient un registre des travaux effectués à l'aide d'une application de suivi des incidents.
• Créer et mettre à jour la documentation d'assistance conformément aux normes afin d'améliorer les efforts de dépannage futurs.
• Apporter un soutien aux projets spéciaux, y compris l'intégration des nouveaux clients, les migrations O365 et les migrations Azure.

Exigences

• 3 ans ou plus d'expérience récente en matière de dépannage d'ordinateurs, de serveurs et de réseaux
• Certifications : MCP, MCSA, CCNA ou similaire
• Il doit être débrouillard et capable de prendre des initiatives dans un environnement dynamique.
• Capacité à résoudre les problèmes techniques de manière efficace et efficiente
• Connaissance avancée des systèmes d'exploitation Microsoft actuels pour ordinateurs de bureau et serveurs
• Connaissance avancée de Microsoft SQL, Exchange, SharePoint et d'autres applications serveur.
• Connaissance avancée du matériel informatique et des serveurs
• Familiarité avec le dépannage des réseaux
• Compétences professionnelles en matière de service à la clientèle
• Solides compétences en matière de communication écrite et orale
• Capacité et volonté de travailler dans un environnement fournissant une assistance 24 heures sur 24, 7 jours sur 7 et 365 jours par an.
• Capacité et volonté de participer à une rotation de garde standard pour une assistance en dehors des heures de travail.
• Orientation client et sang-froid
• Respecter les valeurs fondamentales et les normes de l'entreprise auprès de tous les clients.

The Level I IT Help Desk Technician position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the current status of the issue. You will also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution at times to non-technical users. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Details:
Work from Home
Monday to Friday | 10:00 PM to 7:00 AM Manila Time

Responsabilités :

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Effectuer un dépannage à distance en utilisant des techniques de diagnostic et en posant des questions pertinentes.
• Determine the best solution based on the issue and details provided by customers
• Accompagner le client dans le processus de résolution du problème
• Direct unresolved issues to the next level of support personnel
• Fournir des informations précises sur les produits et services informatiques
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Créer et mettre à jour la documentation d'assistance conformément aux normes afin d'améliorer les efforts de dépannage futurs.
• Develop and apply images to workstations using Microsoft MDT

Qualifications :

• Diplôme de fin d'études secondaires ou équivalent Une expérience préalable dans une fonction similaire de service à la clientèle ou d'assistance technique est souhaitable, mais pas toujours obligatoire, car certaines entreprises peuvent proposer une formation en cours d'emploi.
• Solide connaissance du matériel informatique, des systèmes d'exploitation (tels que Windows ou macOS) et des applications logicielles courantes.

• Familiarité avec le dépannage des problèmes informatiques courants, y compris les problèmes de connectivité réseau, l'installation et la configuration de logiciels, les problèmes d'imprimante et les réparations matérielles de base.
• Compréhension des réseaux informatiques, y compris TCP/IP, DNS, DHCP et dépannage de base des réseaux.
• Connaissance de base d'Active Directory ou de systèmes similaires de gestion des utilisateurs.
• Excellentes capacités de communication, tant à l'oral qu'à l'écrit, pour interagir avec les utilisateurs finaux de manière professionnelle et courtoise.
• Solides compétences en matière de résolution de problèmes afin d'identifier, d'analyser et de résoudre les problèmes techniques.
• Volonté de travailler en collaboration avec d'autres membres de l'équipe pour résoudre des problèmes complexes ou complexes.
• Flexibilité pour travailler en équipe, y compris le soir, le week-end et les jours fériés, car de nombreux bureaux de service fonctionnent 24 heures sur 24 et 7 jours sur 7.

Desired Certifications

• AZ-900 Principes fondamentaux d'Azure
• COMPTia A+
• COMPTia Security+ (en anglais)
• COMPTia Network+ (en anglais)

Résumé du poste :

Our client is seeking a highly motivated Level 1 Mandarin Software Support Specialist to join our customer support team. This individual will serve as the first point of contact for customer support requests via email and ticketing systems. This individual will be responsible for managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.

The ideal candidate is detail-oriented, customer-focused, and possesses excellent communication skills (read, write, and speak) in Mandarin. The individual should be able to quickly learn business-centric software solutions to effectively support end-users is a must.

Détails de l'emploi :

• Travail à domicile
• Du dimanche au jeudi, de 8h30 à 17h30 (heure de l'Europe de l'Est)
• Du dimanche au jeudi - de 14h30 à 23h30 (heure de Paris)

Principales responsabilités :

Gestion et triage des billets

• Contrôler et gérer une file d'attente de tickets d'assistance entrants.
• Évaluer, hiérarchiser et classer les tickets en fonction de leur gravité, de leur impact et de leur urgence.
• Triage des problèmes vers les équipes internes appropriées si nécessaire, tout en maintenant une responsabilité claire jusqu'à la résolution du problème.

Soutien à la clientèle

• Respond promptly to email-based customer inquiries in Mandarin with professionalism and empathy.
• Résoudre les problèmes courants de manière autonome en suivant les flux de travail d'assistance établis et les exigences en matière de documentation avec l'application Zendesk.
• Collaborer avec les clients pour recueillir des informations pertinentes, résoudre les problèmes et fournir des solutions claires et réalisables.
• Transmettre les problèmes complexes ou non résolus au support de niveaux 2 et 3, en veillant à ce que tous les détails soient documentés de manière exhaustive.

Documentation et rapports

• Maintain accurate, detailed, and organized records of all customer interactions, troubleshooting steps, and resolutions using the Mandarin language.
• Contribuer à la création et à l'amélioration des articles de la base de connaissances, des FAQ et de la documentation destinée aux utilisateurs.
• Examiner minutieusement, retester et documenter un arriéré de tickets afin de déterminer si les problèmes persistent ou ont été résolus.
• Identifier les problèmes et les tendances récurrents et les signaler au responsable de l'assistance en vue d'une résolution proactive.

Expertise en matière d'apprentissage et de logiciels

• Apprendre rapidement et développer une expertise avec l'application CMMS+ du client.
• Une connaissance approfondie de ce logiciel complexe est un critère de réussite essentiel.
• Rester informé des mises à jour des logiciels, des nouvelles fonctionnalités et des meilleures pratiques du secteur afin de fournir une assistance précise.

Expérience client

• Agir en tant que défenseur des intérêts des clients, en veillant à la satisfaction des utilisateurs et à une expérience positive en matière d'assistance.
• Communiquer de manière efficace et empathique afin d'instaurer la confiance et de maintenir des relations solides avec les clients.
• Suivre de manière proactive les tickets ouverts afin d'assurer une résolution rapide et le succès du client.

Qualifications :

Formation et expérience

• 2+ ans d'expérience dans le support client, le helpdesk ou le support logiciel.
• Expérience de la gestion de tickets d'assistance dans un système CRM ou de ticketing (par exemple, Zendesk, Freshdesk ou similaire).

Compétences techniques

• Capacité à apprendre et à comprendre rapidement les systèmes logiciels centrés sur l'entreprise.
• Maîtrise de la suite Microsoft Office et aisance dans l'utilisation d'autres outils logiciels, notamment Jira.
• Compréhension de base des principes de dépannage des logiciels.
• Compréhension de base des structures de données et des bases de données.

Compétences en matière de communication

• Compétences exceptionnelles en matière de communication orale et écrite en anglais.
• Capacité à expliquer des concepts techniques de manière claire et concise à des utilisateurs non techniques.

Compétences clés

• Solides compétences en matière d'organisation et de gestion du temps pour gérer des priorités multiples.
• Soucieux du détail et doté d'excellentes compétences en matière de résolution de problèmes et d'analyse.
• Avoir l'esprit tourné vers le client et adopter une attitude positive et professionnelle.
• Capacité à travailler de manière indépendante, à s'adapter au changement et à s'épanouir dans un environnement en constante évolution.

Compétences préférentielles (souhaitables)

• Expérience de la prise en charge de logiciels basés sur SaaS.
• Familiarité avec les systèmes de billetterie tels que Salesforce, Zendesk, Jira Service Desk ou ServiceNow.
• Connaissance de la GMAO ou de logiciels connexes, tels que ERP, EAM, contrôle et gestion des stocks.
• Expérience préalable en matière de documentation technique ou de création de contenu de base de connaissances.

Job Overview

The Inside Sales Executive (ISE) will drive inbound sales for Aspire’s Employer of Record (EOR) product. This role owns the customer journey from first contact through onboarding, acting as a trusted advisor for global hiring, compliance, and payroll solutions in a fast-growing fintech environment.

Détails de l'emploi

Work setup: Work-from-Home
Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PH Timezone
Holiday: Will follow US holidays

Responsabilités

• Own and manage inbound leads for Aspire’s Employer of Record (EOR) product
• Conduct discovery calls to understand customer hiring needs, geographies, and compliance requirements
• Deliver product demos and solution walkthroughs
• Qualify, progress, and close high-intent inbound leads
• Support customers through EOR onboarding from contract signing to first employee activation
• Coordinate payroll setup, deposits, and early lifecycle execution
• Collaborate with product, operations, and compliance teams on complex deals
• Maintain accurate CRM records, pipeline hygiene, and forecasts

Qualifications

• 2+ years experience in Inbound Sales, Inside Sales, or Account Management
• Experience selling B2B SaaS, Fintech, HRTech, or services-led products
• Proven ability to independently run discovery calls, demos, and close deals
• Strong communication skills and customer-first mindset

About the Role

The Implementation Builder is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the Roofr platform by translating customer-provided documentation into platform-ready configurations.

But this isn’t just data entry — this role blends technical precision and a knowledge of roofing that we will be able to provide you during the training period. You will build accounts based on the documents provided by customers and the training we provide you as well. You’ll also need to thrive in a dynamic, fast-paced environment where processes evolve rapidly as we scale and introduce new features or processes.

Détails de l'emploi :

• Travail à domicile permanent
• Du lundi au vendredi, de 21 heures à 6 heures (heure de Manille)

What You’ll Do:

• Configuration de la plate-forme: Configurer et adapter les comptes clients sur la base de la documentation et des instructions du spécialiste de la mise en œuvre.
• CRM & Data Management: Maintain clean and organized customer records in Hubspot, with high standards of data hygiene and accuracy.
• File Handling: Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
• Collaboration interne: Travaillez de manière transversale avec les spécialistes de la mise en œuvre et vos collègues constructeurs pour que l'intégration soit efficace, précise et axée sur le client.
• S'adapter et apprendre: Accepter les changements dans les outils, les processus et les caractéristiques des produits avec agilité et un état d'esprit de croissance.
• Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.

Who You Are

• Fast Learner in Fast-Paced Settings: You’re energized by change and can adapt quickly when processes or tools evolve.
• Detail-Oriented & Tech-Savvy: You’re meticulous when it comes to handling customer data, and comfortable working with tools like Excel and CRMs like Hubspot.
• Confident & Outspoken: You aren’t shy — you’re proactive in asking questions, surfacing blockers, and collaborating with the team.
• Committed to Excellence: You care about doing good work and contributing to a team that’s building something great.

Required Skills & Experience

• 1–2 years in data entry, implementation, setting up platforms or similar roles.
• Experience with CRM tools (preferably Hubspot).
• Strong written English — grammar, clarity, and tone matter.
• Familiarity with converting file types (PDF to CSV, Excel, etc.).
• Ability to interpret various document types with precision.
• Strong organizational skills and high attention to detail.

Bonus Points

• Exposure to the roofing, construction, or home services industry.
• Passion for startups, scaling processes, and continuous improvement.

Résumé du poste :

The Financial Reporting Accountant is responsible for supporting the HQ accounting team in monthly financial reporting, intercompany eliminations, year-end closing, and financial consolidation activities, as well as preparing audit schedules, tax filings, and quarterly financial analyses. Additionally, the Financial Reporting Accountant provides support for payroll and treasury functions and assists with other special projects as assigned.

What’s in it for you?

• Salaire compétitif
• Assurance maladie (HMO)
• Allongement du congé de maternité jusqu'à 120 jours
• Expanded paternity leave up to 30 days
• Allocations
• Paid Time Off (Vacation Leaves Are Convertible to cash if unused)
• Company-wide events
• Environnement amusant et détendu

Work Set-up: Work From Home

Schedule: Monday to Friday, initially from 3:00 PM to 12:00 AM Manila Time, with a possible transition to either 9:30 PM–6:30 AM or 8:30 PM– 5:30 AM Manila Time (depending on daylight saving), as required by the client.

Holidays: To follow US Holidays

Responsabilités :

Responsibilities include but are not limited to:

•Liaison with the countries to request and receive year-end global reporting

packages such as audit reports, tie out schedule and supporting documents

•Assist in the review of documents submitted by the countries and mapping of the

countries trial balances to the global chart of account

•Upload the countries trial balances to the consolidation software and reconcile

the countries’ audit report with the countries’ trial balances

•Reconcile intercompany for interim and year end

•Assist in the global consolidation and elimination for the 50+ legal entities

•Assist in the preparation of consolidated financial statements and supporting

schedules according to audit requests

•Assist in the preparation of tax returns and supporting schedules according to

the US tax rules

•Assist with donor reports and audits, as needed

•Assist with intercompany eliminations and group financial consolidation

•Assist in documentation and monitoring of internal controls

•Assist with other projects, as assigned

•Assist in the grant revenue recognition review

•Support the payroll accountant to prepare regular and ad hoc reports necessary for the internal and external report

•Support the treasury functions

Qualifications :

• Bachelor’s or higher degree in Accounting required
• Minimum of five (5) years’ experience of accounting in one of the following required: 1) publicly traded company, or 2) public accounting firm or 3) large privately held company required. Prior public accounting experience preferred
• CPA License preferred
• Strong understanding of accounting theory
• Meticulously detail oriented and organized in workload
• Ability to follow guidance and meet assigned deadlines
• Excellent quantitative and qualitative analytical skills
• Excellent problem-solving skills
• Excellent communication and interpersonal skills with a customer service focus and able to write clear, precise, concise email to internal customers whose English is not their first language
• High proficiency in Microsoft Office (Outlook, Excel, PowerPoint, and Word), 10-key adding machine, high WPM keyboarding (typing) required
• Strong keyboarding skills
• Willingness to learn consolidation and tax software experience
• Ability to be a team player and flexible to adapt to changing business needs of the organization and team
• Be able to fit in DKT decentralized organization culture, result oriented, being nimble and flexible to be adoptive to new process and environment in a fast-growing business environment.

The Expeditor is responsible for managing vendor purchase orders from issuance through invoicing, ensuring timely delivery and resolution of issues while providing a high level of customer service. This role supports Buyers in developing competitive and reliable sources of supply for a wide range of products in support of federal contracts.

Détails de l'emploi :

Work Setup: Onsite (EXXA)

Work Schedule:  Monday to Friday | 8 AM – 5 PM (Manila Time)

Holidays: Following PH Holidays

Responsabilités

• Expedite vendor purchase orders to ensure customer-required delivery dates are met and to support the contractual goal of 98% on-time delivery.
• Communicate with suppliers to track Estimated Delivery Dates (EDD), Estimated Ship Dates (ESD), shipment tracking details, and overall order progress; update ERP systems with accurate memos, notes, and EDDs.
• Expedite urgent items and maintain up-to-date purchase order status.
• Notify Receiving and relevant stakeholders of purchase orders requiring special or urgent handling.
• Expedite parts shortages and collaborate with Buyers to initiate corrective actions to resolve shortages.
• Investigate and coordinate fulfillment of special conditions, including requests for material substitutions.
• Ensure timely receipt of acceptance documentation, including receiving reports and Proof of Delivery (POD).
• Create fulfillments and receipts in NetSuite.
• Investigate and reconcile discrepancies related to billing, damaged claims, and duplicate shipments; flag discrepancies to Accounts Payable as needed.
• Create invoices in NetSuite.
• Request Bills of Lading (BOL) for U.S. Flag shipments and verify vessel compliance.
• Prepare shipping documentation (Commercial Invoice, Packing List, etc.) for air and sea freight deliveries.
• Coordinate consolidated shipments with warehouse operations.
• Maintain POD documentation and assist with DLA Fast Pay audits.
• Process 865 Required Delivery Date (RDD) change requests with DLA and update NetSuite accordingly.
• Assist with Accounts Receivable discrepancies and process write-offs as directed.
• Conduct post-award cost negotiations when required.
• Effectuer d'autres tâches connexes qui lui sont confiées.

Exigences

• High School Diploma or equivalent, with relevant work experience.
• Customer service experience preferred, with strong organizational and time management skills.
• Government logistics experience preferred.
• Military experience preferred.
• Material import/export logistics experience preferred.
• Proficiency in Microsoft Office Suite and Google Docs.
• Experience with NetSuite is a plus.

Résumé du poste

We are looking for a highly organized, proactive, and detail oriented Executive Assistant to support senior stakeholders in a global business environment. This role will focus heavily on complex calendar management, international travel coordination, expense processing, and day to day administrative support.

The ideal candidate is polished, resourceful, and capable of working independently while supporting multiple senior professionals across different time zones. This role is best suited for someone with prior experience supporting offshore executives and managing fast moving schedules, travel plans, and executive priorities.

Détails de l'emploi

• Work setup: Work from home

• Schedule: Monday to Friday, 5:00 PM to 2:00 AM Manila

• Holiday schedule: UK Holidays

Responsabilités

Executive Support and Calendar Management

• Manage complex calendars for senior stakeholders across multiple time zones

• Schedule internal and external meetings while ensuring efficient use of executives’ time

• Anticipate and resolve calendar conflicts, scheduling overlaps, and last minute changes

• Coordinate meeting logistics and ensure executives are fully briefed and prepared

• Maintain visibility across multiple stakeholders’ schedules and priorities

Travel Coordination

• Handle domestic and international travel arrangements, including flights, hotels, and ground transportation

• Coordinate with travel providers or appointed travel partners to ensure bookings are accurate and aligned with executives’ preferences

• Prepare clear and complete travel itineraries

• Provide ongoing support for travel related changes, disruptions, or urgent requests

• Support executives with travel coordination across different regions and time zones

Expense Management

• Process, track, and reconcile executive expenses in line with company policies

• Maintain complete and accurate records of receipts, submissions, and approvals

• Use internal expense systems and tools efficiently

• Ensure expenses are submitted on time and properly documented

Administrative Coordination

• Manage communication through Outlook, email, and other internal systems

• Provide administrative follow through on action items, documents, and executive requests

• Maintain a high level of confidentiality and professionalism in handling sensitive information

• Support ad hoc coordination needs as required by the business

Qualifications

• Minimum of 3 to 5 years of experience in an Executive Assistant, Personal Assistant, Virtual Assistant, or similar executive support role

• Demonstrated experience supporting senior leaders, offshore clients, or both

• Proven ability to support multiple executives simultaneously

• Strong experience in managing complex calendars across multiple stakeholders and time zones

• Solid experience in coordinating travel arrangements, including flights, hotel bookings, and ground transportation

• Experience in processing and managing expenses through an expense management platform, preferably SAP Concur

• Proficient in Microsoft Outlook and Microsoft Office applications

• Excellent written and verbal communication skills in English

• Highly organized with strong attention to detail

• Able to work independently and effectively in a remote environment

• Demonstrates a high level of professionalism, discretion, and confidentiality

Description de l'emploi

Vue d'ensemble

Le groupe MasTec Communications est une entreprise nationale de premier plan dans le domaine de la construction d'infrastructures, qui opère sur l'ensemble du territoire des États-Unis.

MasTec Communications Group offre des services de communication filaire et sans fil à l'échelle nationale. Nous sommes experts dans la construction de tours cellulaires, l'ingénierie RF, l'installation de câbles à fibre optique à large bande, l'ingénierie OSP, la construction de lignes filaires et les services de maintenance d'urgence.

Chez MasTec, vous rejoindrez une famille, où nous nous engageons à nous soutenir mutuellement et à créer une atmosphère de travail d'équipe. En tant que membre de notre équipe, vos possibilités sont illimitées.

Responsabilités :

As a Data Entry Billing Clerk, you are responsible for performing clerical work in reviewing, processing, and maintenance of basic accounting or engineering-related documents. You believe in doing the job right. Being the best. And you’re up for the challenge.

En outre, vous devrez :

• Work directly with the office staff (Regional Management, project managers, accounting) and assist with multiple and varied tasks
• Keep all office documents filed (paper/electronically), organized, and maintained
• Be responsible for the accurate, efficient, and timely payment of subcontractors
• Review invoices for appropriate documentation and approval before payment
• Enter invoices in a timely and accurate manner daily, with proper approvals
• Process 2 and 3-way purchase order invoices and act as a primary contact between internal and external customers to resolve issues that arise
• Provide accurate and effective document preparation and records management.
• Perform other related duties as required

Qualifications

À propos de vous :

• Vous avez l'habitude de travailler avec un haut niveau de qualité.
• Vous avez un don pour résoudre les problèmes difficiles et vous aimez travailler sur le terrain.
• You have three or more years of clerical experience
• You have strong computer and business solutions software skills
• You possess excellent time management skills and the ability to multitask and prioritize work
• You’re able to perform accurate computations and verification of data
• Able to prepare basic reports
• Able to use word processing, spreadsheet, database, and related software applications

Résumé du poste :

Nous recherchons un( e) représentant(e) du service clientèle dévoué(e) et orienté(e) vers le client pour rejoindre notre équipe. Dans ce rôle, vous serez responsable de fournir un soutien exceptionnel aux clients et aux équipes internes en utilisant notre outil CRM et nos rapports de mesure. Vous mettrez à profit vos compétences en communication et votre connaissance des produits pour répondre aux demandes via Zendesk (e-mail, chat et téléphone), en assurant une expérience client transparente.

Détails de l'emploi:

• Travail à domicile
• Horaire décalé

Responsabilités :

• Zendesk Ticket Management:
  • Consacrez la majeure partie de votre temps à la gestion de la file d'attente des tickets Zendesk.
  • Répondre rapidement et professionnellement aux demandes des clients et de l'équipe interne.
• Soutien à la clientèle:
  • Répondre à un large éventail de demandes de renseignements des clients, des plus simples aux plus complexes, par courrier électronique et par chat.
  • Prendre en charge des équipes téléphoniques désignées pour aider directement les clients.
  • Fournir une assistance de niveau expert et résoudre les problèmes des clients en mettant l'accent sur une communication claire et une expertise des produits.
• Connaissance des produits:
  • Se tenir au courant des améliorations apportées aux produits, du déploiement de nouvelles fonctionnalités et des procédures de dépannage afin d'apporter un soutien efficace aux clients.
• Collaboration d'équipe:
  • Promouvoir des pratiques de communication efficaces au sein de l'équipe afin de garantir des interactions cohérentes et précises avec les clients.
  • Contribuer à un environnement d'équipe favorable qui donne la priorité à la satisfaction du client.

Qualifications :

• Experience with Zendesk is required.
• Solides compétences en matière de communication, à la fois écrite et orale.
• Capacité à gérer efficacement des tâches multiples dans un environnement en évolution rapide.
• Des compétences proactives en matière de résolution de problèmes et un état d'esprit axé sur le client.
• Capacité avérée à apprendre et à se tenir au courant des caractéristiques des produits et des processus de dépannage.

Description de l'emploi

As a Customer Service Representative, you will be responsible for providing support to our clients’ customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Détails de l'emploi :

• Représentant du service clientèle
• Work from home until further notice
• Shift: The Shift will follow a 4×12 schedule. The Support provided by the client is 24×7, and we are looking for people who are very flexible when it comes to the shift.

Responsabilités :

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions
• Familiarize yourself with products and services offered by the client
• Record all customer interactions
• Escalate issues to another department as needed
• Ensure Customer satisfaction and provide professional customer support.
• We are not expecting huge traffic of incoming calls at the start, so you maybe tasked to do the following during downtime:
• Annotation-Some basic QA task

Qualifications :

• At least 2 years’ experience in a customer service role

• Excellent English communication skills

• Experience with Zendesk (Nice to have)

• Amenable in working at any shift including weekends

• Good phone etiquette

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

Détails du poste :
Coordinateur des appels
M-F, 22h - 7h PH Time
Travail à domicile

Job Summary: This individual will be responsible for coordinating field technicians by performing the following duties

• Maintenir une relation solide avec les clients en organisant et en coordonnant les services techniques sur site et en respectant les accords de niveau de service (SLA) des clients.
• Examiner chaque nouvel appel de service et s'assurer que toutes les informations requises sont présentes et exactes.
• Trouver des techniciens locaux pour effectuer l'entretien. Préparer le technicien à l'intervention et définir les attentes en matière de prestation de services, y compris l'heure d'arrivée prévue, les outils nécessaires, les exigences en matière de documentation, etc.
• Documenter tous les aspects de l'activité de service, y compris les ETA, le suivi des pièces, l'état d'avancement des travaux, etc.
• Assurer une communication exceptionnelle avec les clients, les techniciens et la comptabilité afin de garantir un flux d'appels fluide ; utiliser le téléphone, le courrier électronique, la messagerie instantanée et les notes du système interne de manière efficace et professionnelle.
• Fermer les appels de service par EOD le jour même de la fin de l'appel.
• Gérer rapidement et avec précision le processus de visite de retour afin d'assurer le paiement de tous les services effectués.
• Répondre aux appels téléphoniques en temps utile
• Remplir d'autres tâches qui peuvent être demandées.

Qualifications

• 2 à 3 ans d'expérience dans l'assistance administrative à distance.
• Il doit avoir le souci du détail et posséder d'excellentes compétences en matière de communication et d'organisation.
• Il doit être en mesure de gérer une charge de travail élevée en termes de stress et de volume.
• Capacité à gérer plusieurs tâches simultanément.
• Capacité à travailler de manière indépendante.

Résumé du poste

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

Ce poste est ouvert aux candidats ayant une formation en développement Web, développement Bot, UI/UX, ou automatisation, avec une forte exigence de compétences de conception de base pour soutenir la mise en page visuelle et la présentation du contenu.

Job Details:
Work from Home
Monday to Friday | 12 AM to 9 AM PST
*Following PH Holidays

Responsabilités

• Collaborer avec le CPO pour soutenir les initiatives de création de robots.
• Assister les clients dans la gestion des robots tout en conservant des fonctions minimales de service à la clientèle/de gestion de compte.
• Mettre en place, éditer et tester les agents d'engagement en utilisant les scripts et les directives fournis.
• Charger le contenu, vérifier la fonctionnalité et effectuer des mises à jour simples.
• Identifier et signaler les problèmes techniques pour qu'ils soient transmis à l'équipe principale.
• Appliquer les compétences de base en matière de conception pour l'édition d'images légères, l'ajustement de la mise en page et la mise en forme du contenu.
• Veiller à ce que les robots offrent une expérience fluide et conviviale conforme aux meilleures pratiques UI/UX.
• Générer des vidéos d'agents d'IA à l'aide d'outils/logiciels internes.
• S'adapter rapidement aux nouveaux outils et processus, avec une formation fournie pour vous permettre de créer votre premier robot en 2 semaines.

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.
• Review and validate UI components, interactions, and visual elements for consistency and usability.
• Identify UX issues related to user flow, navigation, readability, and accessibility.
• Test animations, buttons, links, images, and embedded media for functional accuracy.
• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.
• Perform cross-browser and responsiveness checks as required.

Qualifications

• Experience performing front-end QA for websites, apps, or digital products
• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience.

• Développement web (WordPress, logiciels de construction par glisser-déposer ou connaissances de base en matière de codage).

• Outils d'automatisation (Zapier, n8n, Make, ou plateformes similaires d'automatisation des flux de travail).
• Développement de bots (expérience dans la construction ou la gestion de bots sur des plateformes de chatbot/conversational AI).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).
• Soucieux du détail, adaptable et à l'aise dans l'apprentissage de nouvelles technologies.
• Enthousiasmé par l'IA, les plateformes sans code et l'automatisation.
• Solides compétences en matière de résolution de problèmes et de communication.

• Capacité à travailler de manière indépendante et à collaborer avec la direction et les clients.
• Des compétences en montage vidéo sont un atout.
• Ability to identify UI inconsistencies, spacing/alignment issues, broken elements, and user flow gaps.
• Familiarity with usability principles and best practices in UX.
• Comfortable documenting issues clearly with screenshots, steps to reproduce, and expected results.

Résumé du poste

We are seeking a Billing & Accounts Receivable (AR) Specialist to join our growing Finance team. This role is responsible for customer invoicing, payment application, and managing accounts receivable collections. The position plays a critical role in ensuring accurate billing, timely collections, maintenance of accurate financial records, and effective cash flow management.

The ideal candidate has strong AR experience, exceptional attention to detail, solid analytical skills, and excellent written and verbal communication skills in English. A proactive mindset and the ability to collaborate effectively with both internal teams and customers are essential for success in this role.

Détails de l'emploi :

• Hybrid Set Up
• Schedule: Monday to Friday | 8:00 AM – 4:00 PM EST
• Observes U.S. Holidays

Principales responsabilités

Billing & Accounts Receivable

• Generate sales orders and issue customer invoices accurately and in a timely manner.

• Apply customer payments in the accounting system; reconcile and resolve discrepancies.

• Monitor overdue invoices and follow up to ensure timely collections while maintaining positive customer relationships.

• Collaborate with internal teams to resolve customer payment issues; escalate collection matters when necessary.

• Support month-end close activities related to accounts receivable.

• Prepare and distribute AR aging reports and collection status updates.

• Respond to customer inquiries regarding invoices, payments, and account statements.

• Recommend and implement process improvements to enhance billing accuracy and collection efficiency.

Process & System Support

• Partner with the Senior Billing & AR Analyst and Accounting Manager to improve invoicing and collection workflows.

• Assist with billing system testing and validation.

• Support data cleanup initiatives in NetSuite and identify process or data gaps within Salesforce.

Qualifications

• Associate’s or Bachelor’s degree in Accounting or related field.

• 3+ years of experience in billing and collections functions.

• Experience supporting North American companies within an outsourced finance or shared services environment is preferred.

• Proficiency in NetSuite; Salesforce experience is a strong plus.

• Solides compétences en matière d'analyse et de résolution de problèmes.

• Excellent souci du détail et de la précision.

• Advanced proficiency in Microsoft Excel.

• Strong written and verbal communication skills in English.

JOB OVERVIEW
We are seeking a highly organized and detail-oriented Admin Assistant to support multiple stakeholders across scheduling, back-end operations, client coordination, and administrative functions. Working within the EOS (Entrepreneurial Operating System) framework, this role plays a critical part in maintaining smooth day-to-day operations, ensuring timely client communications, and supporting key business processes. The ideal candidate is proactive, reliable, and comfortable handling diverse administrative responsibilities in a fast-paced environment.

JOB DETAILS
Work set up: Work from Home
Schedule: Monday to Friday | 12:30 AM to 9:30 AM (Manila time)
Holiday: US Holidays

RESPONSIBILITIES

Calendaring Support

• Schedule all client progress meetings based on term cadence
• Schedule additional client meetings as needed based on action items
• Monthly — schedule Tech Best Practices sessions
• Quarterly — schedule State of the Company meeting (include SME)
• Manage and launch Calendly scheduling

Administrative Support

• Perform ad hoc tasks as assigned by stakeholders
• Provide general administrative assistance across teams

Tax Document Support

• Request tax documents from clients
• Locate tax documents when concerns arise
• Save tax documents in the appropriate tax folder
• Update the tax spreadsheet

Email and Calendar Management

• Manage team email inboxes and respond or forward messages as needed
• Manage executive email inboxes
  • Schedule meetings
  • Update calendars
  • Sweep and organize emails
  • Communicate with clients

Marketing and Design Support

• Assist with basic graphic design tasks
• Support digital marketing platform activities as needed

Back-end Operations

• Launch all client meeting progress workflows
• Launch client onboarding and offboarding
  • Update Advyzon, Asana, and client folders in Box
• Launch client onboarding and offboarding (domains tracking)
  • Update spreadsheets and add to domains
• Launch tax projects
• Update TIG
  • Communicate with clients to request files
  • Communicate with agents to request client policy
• Update TCC
• Update meeting schedules
• Prepare initial necessary documents prior to client meetings
• Generate asset allocation via Advyzon and edit when gray areas arise

Repeated Tasks

• Create next year’s folders and perform cleanup
• Update Net Worth in Advyzon
• Update Ninety Scorecard

Qualifications

• Proven administrative or virtual assistant experience
• Strong organizational and time management skills
• Excellentes aptitudes à la communication écrite et orale
• High attention to detail and ability to manage multiple priorities
• Experience with calendar management and email handling
• Familiarity with tools such as Advyzon, Asana, Box, and Calendly is preferred
• Basic graphic design skills and exposure to digital marketing platforms are a plus
• Ability to work independently in a remote environment
• Proactive, dependable, and able to handle ad hoc requests efficiently

Résumé du poste :

The Accounts Officer will manage the day-to-day accounting operations for both entities, ensuring accurate books, healthy cash flow, and timely follow-up on outstanding payments. This role supports the business by maintaining strong financial processes and contributing to continuous operational improvement.

Détails de l'emploi :

• Travail à domicile
• Schedule: Monday to Friday | 8:00 AM to 5:00 PM (Manila time)
• Suivi des jours fériés philippins

Responsabilités :

• Manage accounts receivable, including invoicing, payment allocations, and overdue follow-ups
• Handle accounts payable, supplier payments, and reconciliations
• Perform bank and credit card reconciliations
• Monitor and update cashflow regularly
• Maintain accurate and up-to-date financial records in Xero
• Assist the accountant with BAS preparation
• Support the development and improvement of financial SOPs as the business scales

Key Qualifications:

• Minimum of 3 years of bookkeeping experience
• Strong accounts receivable experience, including managing overdue follow-ups
• Experience using Xero accounting software
• Australian accounting experience
• Highly detail-oriented, organized, and proactive
• Comfortable working in a fast-paced, growing startup environment

Résumé du poste

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

Détails de l'emploi

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

Qualifications

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

Résumé du poste

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

Responsabilités

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

Qualifications

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

Résumé du poste :

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

Détails de l'emploi :

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• Jours fériés aux États-Unis

Responsabilités :

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

Qualifications :

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• Excellentes aptitudes à la communication orale et écrite.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

The L1 Support Engineer is responsible for providing technical assistance to end users of a leading Learning Management System (LMS). This role supports faculty, staff, students, LMS administrators, and corporate users by delivering troubleshooting and technical support via phone and chat. The position acts as a liaison between customers and Tier 2 Support during escalations and ensures issues are followed through to resolution.

Job Details
Work setup: Onsite (Exxa)
Schedule: Monday to Sunday | Shifting Schedule (24/7 coverage)

Holiday followed: Agents will work the holidays if their shift lands on the holiday.

Start Date: July 20, 2026

Duration: 2 to 3 months

Responsabilités

• Handle support tickets via phone and live chat from faculty, staff, and student end users.
• Escalate tickets that cannot be resolved to the Level 2 Support Team.
• Provide timely and accurate updates to users.
• Thrive in a fast-paced, agile environment requiring critical thinking and adaptability.
• Validate and clarify reported issues.
• Answer how-to questions related to the LMS platform.
• Resolve end-user issues through the system’s user interface when possible.
• Replicate, troubleshoot, and document simple bugs.
• Maintain thorough, clear, and complete records in the ticketing system.
• Ensure a friendly, efficient, and dependable customer experience.
• Create and maintain support process documentation when assigned.

Qualifications

• High school diploma or equivalent.
• Fluent in English with strong reading, writing, and speaking skills.
• Strong technical troubleshooting and analytical abilities.
• Proven ability to work independently in a self-directed environment.
• Ability to think quickly, communicate positively, and work proactively.
• Professional demeanor in handling clients and interactions.
• Positive attitude and strong team energy.

Additional Requirements

• Willingness to undergo a background check and pre-employment medical exam.

Nice to Have

• Experience teaching or instructing using educational technology platforms.
• Experience supporting educational technology in a school or college setting.
• Familiarity with cloud-based technology solutions.
• Experience collaborating using tools such as Slack and/or Jira.

Job Overview
The Senior Network Engineer (IP/MPLS Focus) will be responsible for designing, deploying, and managing the organization’s logical network infrastructure across core and access environments. This role supports a modern IP and fibre network and works closely with field technicians and the NOC to ensure network stability, scalability, and performance. Physical builds are not required; however, the role provides technical guidance for rollouts and escalations. The engineer will also act as a key escalation point for the NOC team.

Détails de l'emploi :

Travail à domicile

Monday to Friday, 10 am to 7pm Brisbane Time – 8 am to 5 PM Manila time

Suivi des jours fériés philippins

Responsabilités

• Configure and manage core routing protocols (BGP, IS-IS)
• Deploy and maintain MPLS Segment Routing (MPLS-SR) and EVPN
• Perform network capacity planning and optimization
• Troubleshoot and resolve escalated network faults
• Serve as the escalation point for NOC issues
• Provide recommendations on hardware selection
• Manage upstream peering relationships
• Oversee and support NOC escalations
• Build and maintain technical documentation and SOPs
• Provide technical guidance to field technicians during rollouts
• Support network builds and configuration activities
• Manage and support VPN environments

Qualifications

• 3+ years of relevant network engineering experience (5+ preferred)
• Strong hands-on networking capability is required

Job Overview

The Recruitment and Onboarding Specialist is responsible for managing the full-cycle recruitment process and ensuring a smooth onboarding experience for new hires. This role partners closely with hiring managers to attract and hire quality talent while coordinating pre-employment requirements and onboarding activities. The position also supports HR administration and maintains accurate records in the HR Information System (HRIS), with opportunities to assist in broader HR initiatives when needed.

Détails de l'emploi

• Work setup: Hybrid | 3 days onsite, 2 days work from home | Bridgetowne
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH
• Holiday: Will follow Australian Holidays

Responsabilités

Recrutement

• Manage end-to-end recruitment for assigned roles, from job requisition to offer stage.
• Partner with hiring managers to understand hiring needs and develop sourcing strategies.
• Prepare and post job advertisements across relevant recruitment platforms.
• Source, screen, and shortlist qualified candidates.
• Coordinate and schedule interviews between candidates and hiring managers.
• Maintain regular communication with candidates and ensure a positive recruitment experience.
• Track recruitment progress and maintain accurate recruitment data and reporting.

Onboarding

• Coordinate onboarding activities to ensure a smooth transition for new hires.
• Facilitate pre-employment requirements including documentation and background checks.
• Prepare onboarding materials and ensure completion of employment documentation.
• Coordinate with internal teams to ensure system access, equipment, and onboarding schedules are arranged.
• Maintain accurate onboarding records within the HRIS.

HR Administration Support

• Maintain and update employee records within the HR Information System (HRIS).
• Assist with HR documentation, reporting, and data tracking.
• Support employee lifecycle processes such as employee data updates and documentation.
• Assist with HR administrative tasks and process improvements when required.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Demonstrated experience in full-cycle recruitment and onboarding coordination.
• Strong experience in candidate sourcing, screening, and interview coordination.
• Experience working with HR Information Systems (HRIS) and maintaining employee records.
• Excellent communication, organizational, and stakeholder management skills.
• Strong attention to detail and ability to manage multiple recruitment processes simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience supporting general HR functions such as HR administration or employee lifecycle processes.
• Familiarity with ELMO or similar HRIS platforms.
• Experience in manufacturing, processing, or FMCG industries.
• Exposure to HR reporting, documentation, or HR process improvement initiatives.

Résumé du poste :

We are seeking a highly organized and dedicated Project Administrator to join our team. The Project Administrator will play a crucial role in providing administrative support to our project teams, ensuring the smooth operation of day-to-day tasks and project activities. This role will require strong communication skills, a keen attention to detail, and the ability to manage multiple tasks simultaneously. The successful candidate will be proactive, efficient, and adaptable in a dynamic, fast-paced environment. This position is based in our Bridgetowne, QC office.

Détails de l'emploi :

• Travail sur place - Bridgetowne, QC
• Monday to Friday, from 8 AM to 5 PM (Manila Time)
• *Following Australian Holidays
• *A year-end shutdown typically lasting 3-4 weeks starts a week before Christmas. During this time, you are expected to use your vacation leaves to compensate for the non-holiday workdays. We provide an extra 5 days of annual leave during this shutdown period to regular employees.

Responsabilités :

• Answering phone calls and responding to queries from both internal and external stakeholders in a professional and timely manner.
• Following up on appointments with clients and contractors to ensure seamless communication and coordination.
• Organizing schedules for project teams, including arranging meetings, updating calendars, and ensuring all team members are aware of their commitments.
• Performing administrative tasks using Microsoft Excel and Word, including data entry, document creation, and report generation.
• Filling out and submitting project-related online forms, ensuring accuracy and completeness of information.
• Performing other job-related duties as assigned, showing flexibility and a willingness to contribute to the team’s objectives.
• Supporting the project management team in the execution of their tasks, contributing to the overall success of the project.

Qualifications :

• Bachelor’s degree in business studies, Administration, Management, or a related field from a recognized institution.
• Excellent command of English, both oral and written, for effective communication with internal and external stakeholders.
• Proficiency in Microsoft Office Suite, including Word and Excel. Familiarity with PDF documents is also necessary.
• Experience in a Clerical/Administrative Support role, ideally within a project-based or similar dynamic environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Proactive, adaptable, and capable of working independently as well as part of a team.
• Excellent problem-solving skills and the ability to make decisions in a fast-paced environment.
• Strong interpersonal skills and the ability to build and maintain relationships with clients and contractors.

Résumé du poste

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

Détails de l'emploi

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

Qualifications

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

Résumé du poste :

Le planificateur/acheteur de production fait partie intégrante des équipes nationales de planification et d'achat. Il est chargé d'assurer l'approvisionnement en produits afin de respecter à 100 % les plans de production quotidiens du site. Il est le point de contact quotidien des fournisseurs pour le client et gère les communications afin de maintenir des relations stratégiques. Le candidat idéal fournira des matériaux finis de qualité et des calendriers de production dans les zones "fixes" et "commerciales", en satisfaisant le plan d'approvisionnement principal et les exigences réelles des clients. En outre, il travaillera en étroite collaboration avec les équipes du site afin d'identifier les possibilités d'amélioration de l'efficacité et de réduction des déchets dans les systèmes et les processus.

Détails de l'emploi

• Configuration hybride - Bridgetowne, Pasig
• 5-day rotational schedule
• Équipe du matin | Heure de Manille

Responsabilités :

• Créer des plans de production quotidiens à l'aide des systèmes ERP du client.
• Fournir des programmes de qualité, de faisabilité et de matériaux dans des tranches horaires quotidiennes afin d'optimiser l'efficacité de l'usine.
• Maintenir et gérer le processus de production du site dans les zones commerciales et fixes afin d'assurer la cohérence entre les plans d'approvisionnement hebdomadaires et les calendriers quotidiens.
• Gérer les données de la séquence principale de l'OPS.
• Planifier en fonction de la capacité et identifier des solutions lorsque les sites sont en surcapacité, sous la responsabilité du responsable de la planification.
• Gérer les données de base dans tous les systèmes de planification ERP.
• Collaborer avec la planification de la demande, les ventes et les opérations pour minimiser les stocks excédentaires et/ou les décharges de produits finis.
• Préparer à l'avance les plans de production pour les événements, y compris les jours fériés, les événements sportifs et les lancements.
• Créer des programmes d'approvisionnement hebdomadaires pour les livraisons de chaque ligne de production en faisant correspondre les disponibilités d'approvisionnement avec le plan d'approvisionnement principal du client afin de répondre aux exigences de la production planifiée.
• Comprendre les options de coût du fret pour s'assurer que l'approvisionnement est cartographié et commandé de manière à maximiser l'utilisation des camions et du fret.
• Créer des rapports quotidiens sur la disponibilité du matériel par rapport au plan pour chaque site de production.
• Maintenir toutes les données pertinentes du système selon les normes requises, y compris tous les modèles hebdomadaires et quotidiens.
• Développer l'efficacité, la fiabilité et l'intégrité de nos systèmes de planification.
• Participer à des activités transversales pour optimiser l'efficacité de l'usine.
• Effectuer le codage du remplissage des dossiers, publier les LSC, analyser les données pour dégager des tendances et travailler avec les équipes concernées pour améliorer le remplissage global des dossiers.
• Préparer les données pour les réunions hebdomadaires d'examen de la planification opérationnelle et y participer, en prenant des mesures pour les publier au sein du groupe.
• Effectuer un codage précis des matières premières déversées, analyser les tendances et collaborer avec les équipes concernées pour réduire la valeur globale des matières premières déversées.
• Collaborer avec les responsables régionaux de l'approvisionnement pour améliorer les performances de DIFFOT en amont, en optimisant les créneaux horaires de livraison et en normalisant les multiples de commande avec les fournisseurs.
• Travailler en partenariat avec les responsables opérationnels pour s'assurer que la fabrication et les plans du site aboutissent à des produits finis de qualité.
• Maintenir les stocks de matières premières dans les limites convenues afin de maximiser la fraîcheur et la qualité et de minimiser l'exposition aux déchets, en apportant des modifications au site ou à la recette si nécessaire.
• Se faire le champion des programmes et initiatives "Zero Harm".
• Promouvoir une culture positive de la sécurité.
• Veiller à ce que l'inventaire total sur le site soit conforme à la capacité de réception du site convenue afin de maintenir un environnement de travail sûr.
• Veiller au respect de l'ensemble des politiques et procédures de l'entreprise en matière de santé et de sécurité.

Qualifications :

• Expérience confirmée au sein d'une entreprise de produits de grande consommation ou de fabrication (de préférence des produits à courte durée de conservation).
• Expérience confirmée de la planification et de l'ordonnancement de la production.
• Expérience de l'obtention de résultats commerciaux dans un environnement opérationnel.
• Capacité à favoriser les relations de collaboration et la responsabilisation pour obtenir des résultats.
• Expérience de l'utilisation d'outils de planification et d'ordonnancement et de logiciels ERP.
• Une expérience préalable de travail avec des sites de production éloignés est un atout.
• Forte volonté d'apprendre et de se développer tant sur le plan personnel que professionnel.
• Une éthique rigoureuse et le souci du détail.
• Capacité à travailler avec plusieurs parties prenantes et à les coordonner pour obtenir des résultats communs.
• Grande capacité à gérer simultanément de nombreuses activités en mouvement et en évolution.
• Capacité à faire preuve de créativité et à présenter de nouvelles propositions qui apportent une valeur ajoutée.
• Solides compétences en matière de résolution de problèmes et capacité à travailler logiquement à partir de principes premiers.
• Haut niveau de ténacité et de résilience, avec une mentalité orientée vers les résultats.
• Haut niveau de communication écrite et orale.
• Confiance dans toutes les communications.
• Faire preuve d'une honnêteté et d'une intégrité absolues.
• Il soulève des questions et formule des recommandations en tenant compte des conséquences potentielles.
• Établir des relations constructives avec toutes les parties prenantes essentielles.
• Esprit d'équipe fort et pragmatique.
• Chercher de nouvelles façons de résoudre les anciens problèmes.
• Fixe des normes de performance élevées pour lui-même et pour les autres.
• Traite tout le monde avec respect et équité.

Résumé du poste :

The Paralegal will support the Commercial Legal team by handling contract and document execution work end-to-end — so senior legal resources can focus on negotiation, drafting strategy, legal research, and improving the contract lifecycle process. This role is hands-on and document-heavy, requiring strong familiarity with commercial contract structures (especially MSAs/SOWs/NDAs and software/SaaS agreements), excellent attention to detail, and the ability to manage high-volume workflows with independence and consistent accuracy.

Détails de l'emploi :

• Work Setup: Onsite – Quezon City (TBA exact location)
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time (ET) | 9:00 PM – 6:00 AM Manila Time
• Flexibility may be considered later (e.g., earlier/later shift) as long as there is meaningful overlap with the team for live collaboration
• Holidays: Follow US holidays

Responsabilités :

• Support contract execution from intake to signature, including drafting support, revisions, redline coordination, and finalization for:
• Master Service Agreements (MSAs), Statements of Work (SOWs), NDAs
• Professional services agreements
• Software and SaaS agreements
• Support Contract Lifecycle Management (CLM) administration and workflow execution: intake, routing, status tracking, version control, archiving, and recordkeeping
• Maintain contract data/metadata and support reporting needs tied to contract workflows (e.g., cycle time, volume tracking, provision tagging)
• Draft and revise ancillary legal documents as needed (amendments, assignments, estoppels, SNDAs, letter agreements)
• Coordinate with internal stakeholders to clarify business terms, gather missing inputs, and keep items moving through the pipeline
• Maintain organized legal files, templates, and standard forms; contribute to improving templates and execution processes
• Perform contract-focused research and analysis (primarily within contractual documents), and flag issues or inconsistencies for escalation

Qualifications :

• At least 2 years of experience in a Paralegal role supporting US-based commercial or corporate legal work, with exposure to US legal documentation and processes.
• Strong familiarity with commercial contract structures and legal terminology (MSA/SOW/NDA/PSA; software/SaaS agreements)
• Excellent attention to detail with strong document control practices (tracking, versioning, clean handoffs)
• Strong written and verbal communication skills; comfortable coordinating with multiple stakeholders
• Able to manage multiple tasks with competing deadlines and maintain high accuracy
• Comfortable working independently in a remote setup while collaborating closely with a legal team
• US-style commercial contracts/documentation preferred (extensive common-law contract exposure may also be acceptable)

Nice to Have’s:

• Hands-on experience with Ironclad or other CLM tools (e.g., ContractWorks, DocuSign CLM, Agiloft, Icertis)
• Exposure to legal operations reporting and KPI tracking related to contracting workflows
• Experience supporting high-volume vendor contracting environments
• Experience supporting lease documentation workflows (amendments, estoppels, SNDAs, assignments)

Description de l'emploi

Vue d'ensemble

Le Groupe MasTec Communications construit pour l'avenir. Le vôtre et le nôtre.

As a Project Coordinator, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsabilités

As a Project Coordinator, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you’re up for the challenge.

En outre, vous devrez :

• Identifier et s'efforcer d'éliminer les obstacles à la bonne réalisation de l'ensemble du projet, en mettant particulièrement l'accent sur la résolution des problèmes avec les sous-traitants.
• Provide timely project status updates to the Project Managers’ submissions for the Cabinet resolution of those problems and issues that cannot be resolved at lower levels
• Maintenir et mettre à jour la base de données de l'entreprise
• Générer des rapports personnalisés et des tableaux croisés dynamiques en plus d'utiliser la fonctionnalité VLOOKUP
• Créer et suivre les contrats, les bons de commande, les soumissions et les manuels de clôture des projets.
• Servir de point de contact principal avec les représentants des fournisseurs externes et les consultants fonctionnels sur les questions stratégiques et techniques globales du projet.
• Traiter toute la correspondance entre l'entrepreneur général, le propriétaire, l'architecte et les sous-traitants.

Qualifications

À propos de vous :

• Safety is a part of your day-to-day
• Vous avez l'habitude de travailler avec un haut niveau de qualité.
• Vous avez un don pour résoudre les problèmes difficiles et vous aimez travailler sur le terrain.
• Vous recherchez des projets à long terme
• Vous aimez mettre la main à la pâte avec votre équipe
• You have a bachelor’s degree or 5 years of equivalent work experience
• Vous avez des compétences en matière de gestion de projet et la capacité de résoudre des problèmes et des questions complexes.
• Vous avez une solide expérience de Microsoft Word et Excel
• Vous avez une expérience dans le domaine de la construction
• Vous avez de l'expérience en matière d'achat
• You have Norad and Oracle experience, is a huge plus
• Posséder une expérience dans le domaine des télécommunications
• Vous savez organiser les ressources, établir des priorités et travailler efficacement à tous les niveaux dans un environnement d'équipe collaboratif.

Résumé du poste

The National Non-Produce Buyer is responsible for ensuring 98% availability of safe, high-quality materials that meet specifications to support daily production across all HFC manufacturing facilities. This role plays a key part in achieving optimal stock holding, buying patterns, stock rotation, delivery windows, purchase orders, and overall inventory management efficiency.

The Buyer leads coordination efforts within the buying team and across multiple divisions to ensure compliance, safety, and operational excellence throughout receivals and supply activities. This includes overseeing the morning Supply Chain Meeting, managing DIFFOT, PPV, and Quality metrics, and maintaining strong alignment between Sales and Supply Chain functions to provide clear visibility on deletions, promotions, and stock-at-risk within the non-produce portfolio.

This role also actively champions People & Capability (P&C) initiatives, setting measurable targets that demonstrate commitment to continuous improvement and operational excellence.

Détails de l'emploi:

• Hybrid Setup (3 days onsite, 2 days at home) (Bridgetowne, Exxa Tower, Quezon City)
• Monday to Friday | 6 AM to 3 PM Philippine Time
• Following Queensland Holidays

Responsabilités

Replenishment

• Ensure daily availability of sufficient materials meeting quality and specification requirements.
• Develop and maintain weekly replenishment schedules for all raw materials.
• Generate and confirm purchase orders with suppliers based on production needs.
• Coordinate inbound freight bookings and ensure accuracy of receival advices.
• Review and act on Inbound DIFFOT non-compliance daily.
• Monitor and manage stock levels within agreed targets; report and address variances.
• Identify potential dumps daily and take proactive measures to minimize losses.
• Optimize material-to-plan performance through regular stock reviews and order adjustments.
• Implement initiatives to improve service levels, reduce inventories, and drive cost efficiencies.

Procurement

• Maintain reliable, safe, and sustainable supply lines through approved sourcing plans.
• Ensure purchase orders are correctly priced and aligned with cost-saving objectives.
• Maximize price breaks and other cost advantages in accordance with supply management directives.
• Drive cost efficiency while maintaining quality and service standards.

Sourcing

• Identify opportunities to support new product development, improve existing materials, and enhance profitability.

Supply Base Management

• Manage supplier relationships in line with short- and long-term sourcing strategies.
• Maintain strong working relationships and ensure prompt communication with suppliers.
• Provide accurate feedback on non-conforming deliveries and drive quick resolution of supply issues.
• Ensure responsiveness and collaboration to maintain smooth supply operations.

Interface Management

• Build and maintain cooperative relationships with other key functional areas.
• Ensure alignment and compliance with agreed service levels and operational parameters.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 3–5 years of experience in purchasing, planning, or inventory control within FMCG or a related industry.
• Strong commercial acumen with an entrepreneurial mindset and a drive for continuous improvement.
• Proven ability to coordinate and influence multiple stakeholders to achieve business objectives.
• Excellent negotiation, communication, and problem-solving skills.
• Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Demonstrated resilience and results-oriented approach with a focus on operational excellence.
• Proficiency in using ERP systems and software tools to support procurement and inventory processes.
• Collaborative and proactive, with the ability to think strategically while executing operational tasks effectively.

Résumé du poste :

Le responsable national de l'évaluation des quantités de matériaux sera chargé d'analyser et d'examiner avec précision les plans et les spécifications de construction afin de préparer des évaluations détaillées des quantités de matériaux. Ce rôle est crucial pour soutenir les équipes de vente et de projet en garantissant des devis précis pour les revêtements de sol et les matériaux connexes, conformément aux exigences du projet. Le métreur travaillera en étroite collaboration avec les chefs d'équipe et fera partie d'une équipe dévouée chargée de fournir des devis de matériaux de haute qualité dans les délais impartis et dans le respect des normes établies par l'entreprise.

Détails de l'emploi :

• Du lundi au vendredi, de 22 heures à 7 heures (heure de Manille)
• Work onsite (Bridgetowne, Quezon City)
• *Suivant certains jours fériés philippins

Responsabilités :

• Analyse des plans et des spécifications :
  • Analyser et examiner les plans et les spécifications afin de préparer des estimations précises avec le niveau de détail nécessaire pour toutes les étapes de la conception (budgétaire, DD, CD, GMP ou double vérification).
  • Veiller à ce que tous les matériaux nécessaires soient pris en compte, y compris les revêtements de sol, les garnitures, les transitions et les éléments connexes.
• Estimation des quantités de matériaux :
  • Créer des estimations complètes des quantités de matériaux pour les revêtements de sol et les matériaux associés afin de répondre à toutes les exigences du dossier d'appel d'offres pour les revêtements de sol. (Ce poste n'est pas responsable de l'établissement des prix des matériaux et de la main-d'œuvre).
• Gestion des demandes d'information (RFI) :
  • Rédiger et soumettre des demandes d'information spécifiques à un projet pour examen par les équipes de vente, les architectes ou les entrepreneurs généraux afin de clarifier toute incertitude dans les plans ou les spécifications.
• Identification des économies :
  • Identifier les possibilités de réduction des coûts et faire des suggestions aux équipes de projet pour l'optimisation des matériaux et l'efficacité du projet.
• Contrôle et révision de la qualité :
  • Examiner son propre travail pour s'assurer qu'il est exact et complet avant de le soumettre à l'équipe de vente.
  • Participer à un processus de révision à deux niveaux, où le travail est d'abord examiné par un chef d'équipe local, puis par l'estimateur principal ou le chef d'équipe basé aux États-Unis, afin de détecter toute erreur ou omission.
• Normes et conformité :
  • Réaliser toutes les estimations dans les délais impartis et conformément aux normes nationales d'estimation et aux directives de l'entreprise.
  • Suivre les procédures de l'entreprise en matière d'estimation, de documentation et de gestion de projet afin de maintenir la cohérence et la qualité de tous les projets.
• Collaboration et rapports :
  • Travailler en étroite collaboration avec le chef d'équipe pour recevoir des informations en retour et intégrer les changements nécessaires dans les estimations futures.
  • Fournir des mises à jour et des rapports réguliers au chef d'équipe et aux autres parties prenantes concernées sur l'avancement du projet et les problèmes rencontrés.

Qualifications :

• Licence en ingénierie (civile, mécanique, électrique ou structurelle), en architecture ou dans un domaine connexe. Les candidats ayant une expérience équivalente en métré ou dans une discipline connexe seront également pris en considération.
• Au moins 2 à 5 ans d'expérience dans un domaine connexe, tel que le métré, l'architecture ou l'ingénierie.
• Une expérience préalable dans le domaine des décomptes de quantités de matériaux est vivement souhaitée.
• Forte capacité à lire et à interpréter des plans de construction, en particulier des plans américains.
• Haut niveau d'analyse pour évaluer les plans et identifier les problèmes potentiels ou les domaines où des économies peuvent être réalisées.
• Il doit avoir le souci du détail et être capable de s'assurer que toutes les estimations sont complètes et exactes.
• La maîtrise des mesures impériales est essentielle.
• Une expérience de la suite Microsoft Office et des logiciels d'estimation est fortement souhaitée, mais pas obligatoire, car une formation sera dispensée.
• Excellentes aptitudes à la communication orale et écrite pour rédiger des demandes de renseignements claires et collaborer efficacement avec les membres de l'équipe et les parties prenantes.

Job Overview
The Junior Marketer & Graphic Designer is a hybrid creative and execution-focused role supporting the Marketing team. This position is responsible for producing high-quality visual and digital marketing assets across social media, email, web, and print channels. The role requires the ability to translate strategic direction into consistent, brand-aligned deliverables while managing multiple priorities with speed, accuracy, and attention to detail.

Détails de l'emploi

• Work Setup: Work from Home
• Schedule: Monday to Friday | 10:00 PM to 7:00 AM | Philippine Time
• Holiday: Will follow US holidays

Responsabilités

• Design and publish visual assets across social media platforms (LinkedIn, Facebook, Instagram) based on provided marketing direction.
• Create marketing collateral such as flyers, one-pagers, email graphics, product visuals, and event materials.
• Support website updates and landing page creation using WordPress, including tools such as Elementor and Beaver Builder.
• Design and format marketing emails using HubSpot or similar email marketing platforms.
• Manage multiple content pipelines and deadlines simultaneously while maintaining quality standards.
• Ensure brand consistency across all visual and digital assets.
• Source stock images, icons, and creative assets to support campaigns and initiatives.
• Organize, archive, and maintain digital assets using structured file naming conventions and shared drives.
• Deliver recurring outputs including weekly social media assets, monthly email visuals, event materials, and on-demand creative requests such as product launches, webinars, and key opinion leader (KOL) spotlights.

Qualifications

• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
• At least 1–2 years of experience in a marketing or creative production role, either in-house or agency is preferred
• Experience supporting B2B SaaS, healthcare, dental, or medical technology industries is an advantage but not required.
• Required experience using Canva.
• Familiarity with HubSpot or comparable email marketing platforms.
• Basic working knowledge of WordPress; experience with Elementor and/or Beaver Builder is preferred.
• Ability to produce high-volume visual content efficiently without compromising accuracy or quality.
• Strong understanding of typography, layout, and digital asset specifications for web and social platforms.
• Strong organizational skills, high attention to detail, and the ability to work effectively under tight deadlines.
• Clear communicator who is receptive to feedback and able to balance speed with consistency and precision.

Design & CAD Specialist

We are seeking a creative and detail-oriented Design & CAD Specialist covering Interior/Graphic and CAD Design with experience in office fitouts, retail spaces, commercial offices and joinery design. The ideal candidate will be responsible for developing design concepts including 3D, preparing technical drawings, and supporting project delivery from concept through completion.

Détails de l'emploi :

• Work setup: Work from home
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH-Time

Job Duties

• Develop interior design concepts for office fitout and retail projects.

• Prepare technical drawings, layouts, and joinery details using AutoCAD and other design tools.

• Create presentation/tender materials and visual concepts using Canva and other visualization software.

• Produce space planning layouts, mood boards, and design documentation.

• Coordinate with project managers, contractors, and suppliers to ensure design intent is executed accurately.

• Review and update drawings based on client feedback and site conditions.

• Ensure designs meet functional requirements, aesthetic standards, and project timelines.

• Assist with material selection, finishes, and joinery specifications.

Skills & Qualifications

• Proven experience in interior design for office/commercial fitouts, retail spaces, and joinery.

• Proficiency in AutoCAD, Canva, and other design/drafting software (e.g., SketchUp, Revit, or similar tools).

• Strong understanding of space planning, joinery detailing, and interior finishes.

• Ability to produce clear technical drawings and design presentations.

• Good communication and collaboration skills.

• Strong attention to detail and ability to manage multiple projects.

Job Overview

The Data Migration Analyst will play a key role in supporting data migration, mapping, and master data management activities across multiple systems. The role ensures accurate, high-quality data transfer and integration while supporting business processes and stakeholders. The analyst will collaborate with business teams, QA, and technical teams to deliver clean, validated data and maintain governance standards.

Détails de l'emploi

Work Setup: Work From Home
Schedule: Monday to Friday | 8:00 AM – 5:00 PM UK Time | 3:00 PM – 12:00 AM PHT
Holiday: Will follow UK holidays

Responsabilités

1. Static Master Data Maintenance

• Maintain and update static master data (Accounts, Contacts, Products, etc.) directly in Salesforce using Data Loader, Data Import Wizard, and other native tools.

• Ensure data accuracy, completeness, and consistency according to data standards and governance rules.

• Reconcile Salesforce master data with upstream/supplementary sources where integrations are not in place.

• Support controlled updates following release cycles, sandbox refreshes, or structural model changes.

2. Project Data Mapping & Migration

Source Data Identification

• Work with business data owners and SMEs to identify all required source data across spreadsheets, legacy CRMs, manually maintained lists, and other systems.

• Confirm volumes, date ranges, field definitions, and business usage to ensure correct interpretation before mapping.

Data Mapping to Salesforce Objects

• Analyse source structures and map fields, relationships, and reference data to Salesforce objects.

• Produce version-controlled data-mapping specifications covering transformations, dependencies, and business rules.

Data Cleansing (with Business)

• Lead data cleansing with stakeholders to remove duplicates, standardize values, populate missing mandatory fields, and correct inconsistent or deprecated values.

• Coordinate data reviews, validation sessions, and approval workshops.

Transformation & Load Preparation

• Transform and prepare data based on agreed mapping logic and cleansing rules.

• Align transformed data with controlled Salesforce reference data and the defined Core Model.

Migration Testing & QA

• Execute or support test data loads in SIT and UAT.

• Review datasets with business teams for accuracy, completeness, usability, and alignment with expected outcomes.

• Resolve defects collaboratively with QA and business testers ahead of production cutover.

3. Data Quality & Governance

• Apply internal data standards, validation logic, deduplication rules, and mandatory field requirements.

• Monitor data quality through dashboards, reports, and exception logs; drive continuous improvement.

• Manage data-related defects and improvements via Jira and governance processes.

• Align with Core Model guidelines, data dictionaries, and RACI structures.

4. Cross-Team Collaboration

• Partner with Salesforce Product Owners, Business Analysts, MuleSoft Integration teams, QA testers, DevOps engineers, and commercial stakeholders.

• Provide data expertise in project ceremonies (refinement, planning, cutover readiness).

• Support collaboration between UK&I digital teams and wider group teams aligning to CRM360/Core Model standards.

5. Operational & BAU Support

• Handle routine BAU data requests, updates, extracts, and reconciliations.

• Support one-off analysis, cleansing reviews, or investigations into data inconsistencies.

• Assist with sandbox refresh data preparation and production fix deployments.

Qualifications

Required:

• 3+ years of practical experience in data migration, data mapping, or master data management

• Hands-on experience with data migration or CRM tools (Salesforce Data Loader or Data Import Wizard a plus)

• Strong background in data cleansing, validation, deduplication, and standardization

• Experience working with multiple data sources (spreadsheets, legacy systems, CRMs)

• Ability to produce and follow data mapping and migration documentation

• Strong attention to detail and data quality focus

• Effective communication skills and experience working with business stakeholders

Preferred:

• Bachelor’s degree in IT, Computer Science, Data, Business, or equivalent

• Exposure to Salesforce CRM projects or similar CRM platforms

• Familiarity with data governance, Core Data Models, and UAT/SIT support

• Experience using Jira or similar tracking tools

Role Overview

The Customer Service & Sales Representative serves as the primary point of contact for customers, handling high-volume inbound calls and orders while actively identifying and maximizing sales opportunities. This role requires balancing excellent customer support, accurate order management, and proactive sales engagement through cross-selling and up-selling. The agent is expected to manage 50+ calls per shift, deliver a high-quality customer experience, and contribute to revenue growth in a fast-paced environment.

Détails de l'emploi

• Work Setup: Onsite (Bridgetowne Quezon City)
• Location: Quezon City / Pasig City
• Schedule: Shifting schedule
• Requirement: Amenable to working onsite on any shift

Principales responsabilités

Customer Service Responsibilities

• Act as the primary point of contact for customer inquiries, orders, and concerns, ensuring timely and professional responses
• Handle a high volume of inbound calls, averaging 50+ calls per shift, while maintaining service quality
• Answer incoming customer calls in a prompt, courteous, and professional manner
• Accurately capture, update, and maintain customer account information and order details
• Navigate multiple system screens efficiently while utilizing internal tools and resources to resolve customer needs
• Use effective listening skills and open-ended questions to fully understand customer requirements, with guidance and coaching as needed
• Apply feedback from call monitoring and quality reviews to continuously improve service delivery and customer satisfaction
• Handle multiple customer interactions while maintaining accuracy, efficiency, and attention to detail

Sales Responsibilities

• Identify opportunities to cross-sell and up-sell products or services based on customer needs and order history
• Promote relevant products, add-ons, or solutions while ensuring alignment with customer requirements
• Maximize sales opportunities during customer interactions without compromising service quality
• Effectively communicate product features, benefits, and value propositions to customers
• Meet or support individual and team sales targets while maintaining a customer-first approach

General Responsibilities

• Collaborate with team members and request assistance when necessary to ensure accurate and timely resolution of customer concerns
• Adapt to changing processes, tools, and customer demands in a fast-paced environment
• Perform other related duties as assigned by management

Qualifications

Experience:
• 2–5 years of Customer Service experience, preferably with combined customer service and sales exposure
• Candidates with more than 5 years of relevant experience are highly preferred

Skills & Competencies:
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Proven ability to cross-sell and up-sell in a customer-facing environment
• Ability to type at least 30 words per minute with high data entry accuracy
• Working knowledge of Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to retain information and apply critical thinking skills
• Capable of handling multiple tasks and adapting to a dynamic work environment

Other Requirements:
• Willingness to work onsite at Bridgetowne, Quezon City / Pasig City
• Amenable to shifting schedules

Job Overview
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.

As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).

Détails de l'emploi

• Work Setup: Work from home
• Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
• Start Date: March 2026

Responsabilités

• Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
• Review each new service call to ensure accuracy and completeness of all required information
• Source and coordinate with local technicians to perform service requests
• Prepare technicians for service calls and set clear expectations for service delivery
• Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
• Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
• Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
• Ensure service calls are closed by end of day (EOD) on the same day the work is completed
• Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
• Answer phone calls promptly and professionally
• Perform other duties as assigned

Qualifications

• 2–3 years of experience in remote administrative support
• Strong attention to detail with excellent communication and organizational skills
• Ability to handle high-stress and high-volume workloads effectively
• Proven ability to manage multiple tasks simultaneously
• Ability to work independently with minimal supervision

Job Overview

We are seeking Business Development Administrator to support the Business Development team with client communication, administrative coordination, and CRM management. This role involves making outbound calls to clients in Australia, confirming appointments, following up on contracts, and assisting sales teams with administrative tasks. The ideal candidate has strong spoken English with a clear and neutral accent, is confident in phone communication, and can effectively support business development activities across multiple markets.

Job Details
Work setup: Onsite
Schedule: Monday to Friday | 9-hour shift within 5:00 AM – 5:00 PM | PH Timezone (possible shifting depending on assigned market)
Holidays to follow: Australian Holidays

Responsabilités

• Conduct outbound calls to clients in Australia.

• Support contract follow-ups and maintain communication with clients.

• Manage and update CRM records accurately.

• Confirm appointments and coordinate scheduling for the Business Development team.

• Provide administrative support related to sales and business development activities.

• Assist assigned sales representatives across different markets.

• Maintain professional communication and strong client relationship management.

• Adapt schedules as needed depending on assigned market coverage.

Qualifications

• Strong spoken English with a clear and neutral accent suitable for Australian clients.

• Comfortable making outbound calls and speaking with clients over the phone.

• Previous experience in customer service, sales support, or administrative roles.

• Strong communication and client handling skills.

• Ability to manage administrative tasks such as CRM updates and appointment scheduling.

• Commercial Real Estate experience is a plus but not required.

• Flexible with shift schedules depending on the assigned market.

Résumé du poste

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

Responsabilités

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

Qualifications

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

Aperçu du poste :

We are seeking an Architectural Draftsperson with strong drafting skills and experience in producing detailed drawings for cost estimation and construction documentation. This role focuses primarily on residential projects and involves translating design concepts into accurate, high-quality architectural drawings used for construction, cost estimation, and project applications. The ideal candidate combines strong technical drafting ability with effective communication and teamwork to support overall project quality.

Détails de l'emploi :

• Work setup: Work from home
• Schedule: Monday to Friday | 9:00 AM – 6:00 PM Japan Standard Time | 8:00 AM – 5:00 PM Philippine Time
• Holiday: Hybrid of Japan and Philippine holidays

Responsabilités :

• Create architectural drawings from basic design through detailed design stages, including plans, elevations, sections, and detail drawings.
• Produce detailed drawings required for cost estimation and support quantity takeoff processes.
• Translate design intent into clear and constructible architectural drawings.
• Ensure drawings meet project specifications and quality standards.
• Collaborate with internal teams to maintain drawing accuracy and consistency.
• Maintain organized documentation and manage drawing updates and revisions.
• Contribute to improving drafting quality and project workflows.

Qualifications :

• Graduate of Architecture or equivalent specialized knowledge.
• Experience in architectural drafting within a design firm, construction company, or similar environment.
• Practical experience using CAD/BIM software.
• Ability to save and export drawings in DWG and DXF file formats.
• Basic knowledge of architectural structures, construction methods, and building materials.
• Strong attention to detail and ability to produce precise and well-organized drawings.
• Good communication and collaboration skills.
• Ability to manage deadlines with a strong sense of responsibility.

Un atout à ne pas négliger :

• Experience with Rhino and JW CAD.
• Familiarity with residential architectural projects.
• Ability to understand or communicate in Japanese is not required but considered an advantage.

What We Offer:

• Stable work environment with long-term career opportunities.
• Opportunity to work on a variety of residential architectural projects.

Résumé du poste

The Accounts Receivable Associate is responsible for preparing accurate client invoices, ensuring correct billing of salaries, benefits, management fees, and other applicable charges. This role supports the Accounting Manager in resolving billing inquiries and contributes to financial reporting, compliance requirements, and cross-functional coordination with the Recruitment team. The position requires strong attention to detail, numerical accuracy, and the ability to manage recurring monthly reporting responsibilities.

Détails de l'emploi

• Employment Type: Full-Time
• Schedule: 9:00 AM – 6:00 PM, Monday to Friday (will vary during billing cycle)
• Reporting To: Accounting Manager
• Work Set-up: Onsite I Bridgetowne, Exxa Tower, Quezon City

Fonctions et responsabilités essentielles

Client Invoice Preparation

• Validate the complete list of employees per account, including tracking incoming employees.
• Accurately compute salary and other benefit charges for invoicing.
• Ensure the accuracy and completeness of management rates billed to each client.
• Verify and include additional charges or credits in the billing, such as cash advances, overtime, premium pay, and absences.

Invoice Dispute Resolution

• Assist the Accounting supervisor in resolving client inquiries and disputes related to invoices.
• Provide detailed explanations and necessary documentation to clients to resolve discrepancies efficiently.

All-Inclusive Rate Calculation

• Collaborate with the Recruitment Team for the registration of new client cost proposal in all-inclusive calculator
• Ensure all components of the rate, including salary, benefits, and other charges, are accurately included.

Reporting and Compliance

• Generate a comprehensive monthly invoice report for each client, ensuring all data is accurate and complete.
• Participate in the preparation of monthly and year-end financial reports, providing necessary data and support for accurate financial statements.

Collection and Recording of Invoices and Client Payments

• Monitor outstanding invoices and proactively follow up with clients to ensure timely payment. Implement effective collection strategies to minimize overdue accounts.
• Accurately record client payments in the QuickBooks, ensuring all details match the invoice and the corresponding client account.
• Perform regular reconciliations of accounts receivable to ensure all payments are accounted for and properly posted. Address any discrepancies promptly.
• Prepare and analyze accounts receivable aging reports to identify overdue accounts and prioritize collection efforts.
• Maintain regular communication with clients regarding their account status, payment deadlines, and any outstanding balances. Provide statements and reminders as necessary.
• Maintain detailed and organized records of all collections activities, including client communications, payment promises, and follow-up actions.

Cross-Functional Support

• Provide support to the Recruitment team in computing all-inclusive rates as needed.
• Coordinate with internal stakeholders to ensure accurate financial and billing data.

Qualifications :

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Prior experience in accounts receivable, billing, or general accounting functions is an advantage.
• Strong numerical aptitude with high attention to detail and accuracy.
• Ability to manage recurring deadlines and multiple reports simultaneously.
• Good communication skills for internal coordination and client-related inquiries.

Core Competencies:

• Detail-oriented and highly organized
• Strong analytical and computation skills
• Time management and deadline discipline
• Ability to work collaboratively across teams
• Professional handling of confidential financial information

Résumé du poste

The Accountant / Accounts Assistant is a hybrid role supporting both core accounting operations and Financial Planning & Analysis (FP&A). This position is ideal for a technically strong accounting professional with a solid foundation—preferably from a Big 4 or FMCG background—who also brings strong analytical skills to support reporting, insights generation, and continuous process improvement within a manufacturing or FMCG environment.

Détails de l'emploi

• Work Arrangement: Hybrid (3 days onsite 2 days at home)

• Work Schedule: 6 AM to 3 PM, Mondays to Friday

Principales responsabilités

• Prepare monthly balance sheet reconciliations.

• Provide Accounts Receivable and Accounts Payable transactional support as required.

• Support data analytics and financial reporting activities, including:

• Weekly Gross Margin report refreshes

• End-of-month Profit and Loss reporting

• End-of-year and budget preparation processes

• Assist with BI dashboard development to improve reporting efficiency and decision-making.

• Support ad hoc financial analysis and reporting requests as required.

Candidate Requirements

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, or related field; CA/CPA qualification preferred.

• Advanced proficiency in Microsoft Excel.

• Experience in a Big 4 firm and/or FMCG environment.

• Strong attention to detail and accuracy.

• Proactive, collaborative, and comfortable working in a fast-paced environment.

Desirable Qualifications

• Experience working within an Australian business environment.

• Exposure to cost accounting and inventory data management.

• Experience working with Bills of Materials (BOM).

• Power BI and/or SQL skills.

Compétences clés

• Solides compétences en matière d'analyse et de résolution de problèmes.

• Ability to manage multiple priorities and meet deadlines.

• High level of professionalism and accountability.

• Effective communication and stakeholder collaboration skills.

Tools & Systems

• Microsoft Excel (advanced level)

• Business Intelligence tools (Power BI preferred)

• ERP or accounting systems relevant to manufacturing/FMCG environments

Résumé du poste

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! We are seeking a detail-oriented and proactive AR Administrator to join our team. In this role, you will be responsible for preparing and maintaining billing data, collecting payments according to standard operating procedures, and managing customer communications related to billing and collections.

Détails de l'emploi :

• Travail à domicile
• Monday to Friday | 9 AM to 6 PM EST | 10:00 PM to 7:00 AM Manila Time
• *Après les jours fériés aux États-Unis

Responsabilités :

• Créer et envoyer des factures : Générer et distribuer des factures aux clients conformément aux engagements contractuels.
• Recouvrement des paiements : Communiquer avec les clients pour demander un paiement et enregistrer avec précision les paiements reçus dans notre système comptable.
• Rapprochement : Rapprocher activement les paiements et résoudre rapidement tout écart.
• Mises à jour des comptes : Mettez à jour les comptes des clients en fonction des paiements ou des informations de contact.
• Communication avec les clients et en interne : Gérer la file d'attente des courriels des clients et répondre aux demandes de l'équipe interne concernant la facturation et le recouvrement.
• Collaboration : Travailler avec les équipes de vente et d'expérience client pour résoudre les problèmes de facturation des clients.
• Gestion des créances douteuses : Collaborer avec l'équipe comptable pour identifier et provisionner les créances douteuses de manière appropriée.
• Relations avec les clients : Établir et entretenir des relations solides avec les clients afin de répondre de manière proactive aux demandes de facturation et de faciliter les paiements rapides.

Qualifications :

• Formation : Diplôme de fin d'études secondaires requis ; diplôme d'associé/de licence de préférence.
• Expérience : 2 ans ou plus d'expérience dans un domaine connexe.
• Compétences techniques : Solides compétences en Microsoft Office, en particulier en Excel.
• Communication : De solides compétences en communication écrite en anglais sont requises.
• Familiarité avec les logiciels : Familiarité avec Sage Intacct ou un logiciel de comptabilité similaire de préférence.

Résumé du poste :

Le spécialiste principal de l'assistance informatique aura une double responsabilité : d'une part, fournir une expertise technique pour résoudre les incidents et les problèmes liés à la plateforme informatique et, d'autre part, diriger une équipe de services d'assistance pour plus de 700 employés répartis sur plusieurs sites géographiques. Le titulaire de ce poste est chargé de diriger et de superviser tous les éléments des services d'assistance, notamment la gestion des tickets, l'imagerie et les déploiements de PC, les inventaires de matériel et de logiciels, la maintenance et l'assistance des PC, la maintenance et l'assistance des appareils mobiles, entre autres.

Responsabilités :

• Dépanner, diagnostiquer et résoudre les problèmes techniques liés au matériel et/ou aux logiciels.
• Servir de personne de référence pour les autres membres de l'équipe des services d'assistance. Travailler en étroite collaboration avec l'équipe pour résoudre les problèmes et fournir un encadrement.
• Élaborer et diriger le programme d'orientation, d'intégration et de formation des nouveaux utilisateurs.
• S'assurer que les accords de niveau de service sont respectés, trier et déléguer les tickets aux techniciens afin de maintenir la satisfaction du client.
• Un sens aigu de l'appropriation et de la responsabilité pour identifier les tâches et les mener à bien.
• Il tient à jour une base de connaissances et collabore avec la direction à la création et à l'actualisation des procédures opérationnelles normalisées.
• Fournir des conseils et expliquer les politiques et les procédures au personnel d'assistance informatique et aux utilisateurs finaux.
• Programmer et gérer de manière proactive les mises à niveau régulières du matériel et des logiciels pour les employés.
• Administration des plateformes technologiques de base de l'entreprise (Microsoft Office 365, Teams, SharePoint, téléphones IP, MDM, outils à distance, SCCM, etc.), y compris la configuration et la création/suppression de comptes.
• Travailler en étroite collaboration avec le superviseur des services d'appui sur des projets spéciaux.
• Collaborer avec les responsables informatiques et commerciaux pour trouver des idées et des stratégies visant à améliorer l'expérience client au sein de l'organisation.
• Concevoir et mettre à jour l'offre de produits ou de services informatiques.
• Installer, tester et configurer des appareils informatiques personnels, des équipements périphériques et des logiciels.
• Ordinateurs portables, ordinateurs de bureau, appareils iOS et Android, Office 365, comptes de messagerie, imprimantes réseau, etc.
• Responsable de la tenue de la documentation technique sur l'installation des logiciels, la configuration du matériel et la résolution des problèmes.
• Maintenir, et mettre en œuvre le cas échéant, un inventaire des actifs très précis et actualisé, un processus de gestion des actifs de bout en bout et une base de données d'informations accessible avec des rapports de gestion automatisés et à la demande.
• Identifier et mettre en œuvre les améliorations des procédures et des processus.
• Participer activement aux réunions de contrôle des changements et aux activités de maintenance du système.
• Effectue d'autres tâches qui lui sont confiées.
• Superviser les activités de tous les membres des services de soutien afin de s'assurer qu'ils fournissent un excellent service à la clientèle et qu'ils orientent les clients.
• Assurer le mentorat, la formation et le perfectionnement des jeunes membres de l'équipe des services d'assistance.

Qualifications :

• Licence en informatique ou dans un autre domaine connexe avec 5 ans ou plus d'expérience dans un environnement de service d'assistance ou une expérience pertinente.
• Connaissance des processus ITIL.
• Expérience pratique du système de gestion des incidents et des demandes (Fresh Service ou ServiceNow).
• Capable de mener des initiatives d'innovation, d'amélioration des processus et de normalisation au sein de l'organisation informatique.
• Connaissance approfondie de la prise en charge et de la maintenance de Microsoft Windows 10 et des applications compatibles avec Windows dans un environnement d'entreprise.
• Connaissance des technologies de base, y compris, mais sans s'y limiter, Active Directory, WAN/LAN/Wi-Fi, Core Networking, Cloud Services, principes fondamentaux de la vidéoconférence et de l'impression.
• Expérience pratique de la configuration et du dépannage d'appareils mobiles.
• Expérience avec le logiciel Endpoint Client Security.
• Capacité à faire attention à la gestion du temps et à posséder des compétences analytiques.
• Capacité à faire preuve d'un bon leadership pour entraîner les membres de l'équipe.
• Maîtrise de la langue anglaise (parler, écrire et comprendre).
• Capacité à travailler le week-end si nécessaire.

Qualifications supplémentaires :

• Certification ITIL 4.
• Certification COMPTIA A+, ou Network+, ou Security+, ou HDI.
• Expérience pratique avec System Center Configuration Manager ou Microsoft Endpoint Manager.
• Expérience pratique des plateformes de gestion des appareils mobiles - Jamf, Intune, AirWatch
• Expérience de la supervision d'un service d'assistance.
• Expérience de la gestion de projets.

Description de l'emploi

L'IT Helpdesk Tier 3 sert de point de contact d'escalade pour les clients qui recherchent une assistance technique par téléphone et par courrier électronique. Il effectue le dépannage à distance en utilisant des techniques de diagnostic et en posant des questions pertinentes afin d'offrir la meilleure solution au client en fonction du problème et des détails fournis. Il gère le processus de traitement des tickets pour ses clients et utilise efficacement les ressources de l'équipe pour clôturer les tickets, mesurer les performances et assurer la satisfaction des clients. Assurer le leadership technique de l'équipe et de l'organisation.

Détails de l'emploi :

Service d'assistance informatique de niveau 3

Eastwood Libis, QC (Travail à domicile)

Du lundi au vendredi - de 21h00 à 6h00

Responsabilités :

• Servir de point d'escalade pour le Service Desk
• Effectuer un dépannage à distance en utilisant des techniques de diagnostic et en posant des questions pertinentes.
• Déterminer la meilleure solution en fonction du problème et des détails fournis par les clients.
• Accompagner le client dans le processus de résolution du problème
• Transmettre les problèmes aux ressources sur le terrain si nécessaire
• Remédier à certains problèmes de réseau et de serveur et les résoudre à distance
• Fournir des informations précises sur les produits et services informatiques
• Enregistrer les événements et les problèmes ainsi que leur résolution dans le système de billetterie.
• Gérer les tickets des clients et utiliser les ressources de l'équipe pour garantir la satisfaction des clients et l'atteinte des objectifs fixés pour les tickets.
• Représenter l'entreprise de manière professionnelle auprès de toutes les parties intéressées, y compris les clients, les prospects et les partenaires fournisseurs externes.
• Adhérer aux valeurs fondamentales et s'engager à les respecter
• Être orienté vers les processus, avec un grand souci du détail
• Autres tâches assignées.

Qualifications :

• Au moins 5 ans d'expérience dans une fonction similaire
• Connaissance approfondie des serveurs Windows, des réseaux, d'Office 365 et d'Azure.
• Expérience avec SCCM et Intune
• Excellentes aptitudes à la communication écrite et orale
• Connaissance des produits bureautiques, des bases de données et du contrôle à distance
• Bonne compréhension des systèmes informatiques, des appareils mobiles et d'autres produits techniques
• Solides capacités de prise de décision et de résolution de problèmes
• Solides compétences en matière de relations interpersonnelles et d'établissement de relations
• Forte passion pour le service à la clientèle
• Des compétences organisationnelles exceptionnelles et la capacité de gérer plusieurs tâches simultanément.
• Capacité à apprendre rapidement dans un environnement en évolution rapide
• Expérience des outils RMM (surveillance et gestion à distance)
• Expérience de la découverte et de la documentation d'un environnement client (serveurs, équipements de réseau, équipements de stockage, etc.)
• Expérience de l'installation, de la suppression et du dépannage de logiciels
• Familiarité avec plusieurs plates-formes matérielles (MacOS, Windows PC/Serveur, équipement de réseau comme Unifi, Sophos, Watchguard, Cisco, etc.)
• Familiarité avec les scripts (PowerShell, ligne de commande Windows, etc.)