Job Title:
Project Accounting Analyst

Location:
Dominican Republic

Language Requirement:
Advanced English (both spoken and written) – CV must be in English

Submit your CV in English. Only candidates who meet the language and location requirements will be considered.

About the Role:

We are looking for a highly organized and detail-oriented Project Accounting Analyst to join our team. In this role, you will be pivotal in supporting the Project Set-Up team, ensuring accurate financial management of projects from creation through completion. You will handle financial coordination, data validation, and operational support, ensuring that projects are set up properly, transactions are processed efficiently, and deliverables are met on time with precision.

This is an on-site position in the Dominican Republic, ideal for candidates who thrive in a fast-paced environment and enjoy working with large sets of data and cross-functional teams.

What You’ll Be Doing:

• Project Set-Up & Monitoring:
  Manage the project/job creation queue, ensuring that all data is accurate, validated, and approved by the appropriate parties.
• Tracking & Reporting:
  Track project progress and deliverables, flag potential delays, and prepare regular status reports for stakeholders.
• Documentation & Organization:
  Keep project files up-to-date, well-organized, and easily accessible for team use.
• Financial Coordination:
  • Support the accounting team during month-end close to ensure all transactions are processed.
  • Handle order processing and project set-up tasks.
  • Perform reconciliations between different systems and project records.
• Kwaliteitscontrole:
  • Verify daily samples of completed project set-ups and provide feedback.
  • Assist supervisors with tracking key metrics and performance indicators.
• Issue Resolution:
  Proactively monitor risks and issues, escalate when needed, and communicate resolutions to market leads.
• Cross-Team Support:
  Coordinate with other teams on special projects and communicate any special processing requirements to team leads.

Who You Are:

• Detail-Oriented & Analytical:
  You have a keen eye for accuracy and enjoy working through complex problems with a hands-on approach.
• Strong Communicator:
  Excellent verbal and written communication skills in English, with the ability to explain issues and solutions clearly.
• Organized & Efficient:
  You excel at time management, planning, and multitasking in a dynamic environment.
• Collaborative:
  You work well with cross-functional teams and can effectively communicate across departments.

Your Skills & Experience:

• 5+ years of experience in Accounting (non-entry level; project or financial accounting experience preferred).
• Solid understanding of GAAP (preferably US GAAP).
• Advanced Excel skills are essential:
  • Experience working with large data sets (hundreds of columns/rows).
  • Ability to analyze, manage, and draw insights from complex data.
  • You will be tested on Excel proficiency during the interview process.
• Experience with Oracle ERP is a plus but not required.
• Strong ability to perform data analysis and manage financial transactions such as sales orders, billing, and discrepancy resolution.

Work Schedule:

• Monday to Friday, 8 AM – 5 PM EST.
• End-of-Month (EOM): Last day of the month requires a 5 PM – 2 AM EST shift.
• Initial training period (1-3 months): Monday to Friday, 8 AM – 5 PM EST.

Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

Belangrijkste verantwoordelijkheden:

• Handle inbound and/or outbound customer interactions in a professional and courteous manner
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information regarding products, services, and policies
• Document interactions and update customer records in the system
• Follow communication scripts and quality guidelines when applicable
• Meet performance metrics related to quality, productivity, and attendance
• Collaborate with team members and supervisors to improve customer satisfaction

Vereisten:

• High school diploma or equivalent (college studies are a plus)
• Strong communication skills (verbal and written)
• Customer-focused attitude with problem-solving skills
• Ability to work independently (especially for WFH roles)
• Basic computer skills and ability to navigate multiple systems
• Prior customer service or call center experience is a plus

Work Setup:

• Position available as Onsite or Work From Home, depending on operational needs
• Schedule and training details will be provided during the interview process

Bij MasTec Communications Group bouwen we aan de toekomst. De jouwe en de onze.

As a Project Scheduler, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Verantwoordelijkheden

• Een planningsbeheersysteem ontwikkelen, implementeren en onderhouden
• Review the progressed schedules against the schedule deadlines
• Participate in meetings with senior operations management, peers, and/or customers
• Participate in estimating and bidding projects, contract negotiations, and change order preparation
• Identificeer mogelijke vertragingen in de planning en faciliteer corrigerende maatregelen
• Monitor project progress with monitoring duties that include identifying critical activities and reviewing forecasts, and achievement dates
• Andere taken uitvoeren zoals vereist of toegewezen

Kwalificaties

Key Responsibilities:

P6 (Primavera 6), scheduling experience, understanding of WBS, critical path methodology, MS excel, project coordination, convening and running schedule update meetings, professional business communications, comfortable with public speaking, telecom/wireline experience is a plus.

Software/Knowledge:

P6/Primavera 6 (required)

MS office suite (required)

Excel —pivot tables intermediate basis (nice to have)

Telecom experience (nice to have)

Good English skills both written and verbal- (required)

WBS ( nice to have)

Functieomschrijving

Overzicht

As a Claims Coordinator here at MasTec Communications Group gives you the opportunity to become a part of an engaging and growing industry.  As a Claims Coordinator, you will have the opportunity to utilize your skill set, work in a safety-minded environment, and join us in expanding technology for a better community. MasTec Communications Group takes great pride in providing engineering, construction, and design and management solutions that meet the growing telecommunications needs throughout the United States. Join our fast-growing team of professionals and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety! Make it Safe, Make it Personal, Make it Home

Verantwoordelijkheden

As a Claims Coordinator, you will support the Operations Department by administering claims for damages & vehicle accidents.

Daarnaast zul je:

• Facilitate damage and vehicle claims company-wide

• Coordinate with insurance representative on claims and accidents

• Prepare and present reports summarizing accidents, utility hits, damages, injuries and near misses

• Maintain relationships between the company and outside agencies such as Insurance Carrier and Insurance Broker

Kwalificaties

Over jou:

• You have a working knowledge of the insurance industry

• You have a working knowledge of Microsoft Office and the ability to learn custom software

• You have excellent verbal, written, phone, and interpersonal skills

• You enjoy working in a fast-paced high volume work environment

• You have positive people skills and a pleasant demeanor

Positiesamenvatting

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

Deze functie staat open voor kandidaten met een achtergrond in webontwikkeling, botontwikkeling, UI/UX of automatisering, met een sterke eis voor basisontwerpvaardigheden om de visuele lay-out en de presentatie van inhoud te ondersteunen.

Job Details:
Work from Home
Monday to Friday | 9 AM to 6 PM CST
*Following PH Holidays

Verantwoordelijkheden

• Samenwerken met de CPO om bot-building initiatieven te ondersteunen.

• Klanten helpen met botbeheer en tegelijkertijd minimale klantenservice-/accountbeheerfuncties uitvoeren.

• Zet engagement agents op, bewerk ze en test ze met behulp van meegeleverde scripts en richtlijnen.

• Inhoud laden, functionaliteit controleren en eenvoudige updates uitvoeren.

• Technische problemen identificeren en signaleren voor escalatie naar het kernteam.

• Basisontwerpvaardigheden toepassen voor lichte beeldbewerking, lay-outaanpassingen en opmaak van inhoud.

• Zorg ervoor dat bots een soepele en gebruiksvriendelijke ervaring bieden in lijn met UI/UX best practices.

• AI-agentvideo's genereren met interne tools/software.

• Pas je snel aan aan nieuwe tools en processen, met training die je in staat stelt om binnen 2 weken je eerste bot te bouwen.

Additional UX / Front-end QA Responsibilities

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.

• Review and validate UI components, interactions, and visual elements for consistency and usability.

• Identify UX issues related to user flow, navigation, readability, and accessibility.

• Test animations, buttons, links, images, and embedded media for functional accuracy.

• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.

• Perform cross-browser and responsiveness checks as required.

Kwalificaties

• UI/UX-ontwerpachtergrond met een goed oog voor lay-outs, gebruikersstromen en esthetiek.

• Dit alleen al kan een kandidaat kwalificeren voor de functie.

• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience:

• Webontwikkeling (WordPress, drag-and-drop bouwers of basiskennis van codering).

• Automatiseringstools (Zapier, n8n, Make of vergelijkbare platforms voor workflowautomatisering).

• Bot Development (ervaring met het bouwen of beheren van bots op chatbot/conversationele AI-platforms).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).

• Detailgericht, aanpasbaar en vertrouwd met het leren van nieuwe technologie.

• Enthousiast over AI, no-code platforms en automatisering.

• Sterke probleemoplossende en communicatieve vaardigheden.

• Je kunt zelfstandig werken en samenwerken met leidinggevenden en klanten.

• Videobewerking is een voordeel.

Added Account Management Experience

• Serve as the primary point of contact for assigned client accounts throughout onboarding, build, launch, and ongoing optimization phases

• Translate client business goals, workflows, and customer journeys into effective chatbot strategies and functional designs

• Manage client communication, expectations, timelines, and deliverables to ensure on-time, high-quality implementations

• Conduct discovery calls, requirements gathering, and solution walkthroughs with stakeholders

• Oversee configuration, testing, deployment, and iteration of chatbot solutions for client accounts

• Monitor bot performance and client satisfaction; proactively recommend improvements and optimizations

• Coordinate with internal product, engineering, and support teams to resolve issues and implement enhancements

• Maintain accurate account documentation, specifications, and change requests within internal systems

• Provide client training, documentation, and best-practice guidance to ensure successful adoption

• Identify opportunities for upsells, expansions, and renewals based on client needs and performance data

• Support troubleshooting, escalation, and post-launch optimization as needed

• Contribute client feedback and insights to the product roadmap and feature prioritization process

Positiesamenvatting

The US Accountant is a vital role within the Finance Department, responsible for maintaining the integrity and accuracy of financial records. This position involves a broad range of accounting responsibilities, including general ledger management, financial statement preparation, collaboration with cross-functional teams, data analysis, budgeting support, compliance adherence, accounts payable and receivable processing, payroll administration, reconciliations, and participation in audits. The ideal candidate is well-versed in GAAP and committed to continuous improvement in financial processes.

Functiegegevens

• Thuiswerken
• Monday to Friday | 9:00 AM – 6:00 PM (Schedule may be adjusted during peak periods such as month-end closing and reporting)
• Following PH Holidays (Subject to adjustment during peak periods such as month-end closing and reporting)

Verantwoordelijkheden

• Financial Record Keeping: Prepare and maintain accurate financial records, including general ledger entries, reconciliations, and journal entries.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP).
• Data Analysis: Conduct regular analysis of financial data to identify trends, inconsistencies, and areas for process improvement.
• Budgeting Support: Assist in budgeting and forecasting processes by providing insights and recommendations to management.
• Accounts Processing: Manage accounts payable and receivable transactions, including invoice verification, payment processing, and collections.
• Reconciliation: Perform monthly balance sheet reconciliations (e.g., bank reconciliation, AR aging, lapsing, prepaid amortization schedules, deferred revenue) to ensure accuracy and completeness of financial data.
• Audit Participation: Participate in internal and external audits by providing required documentation and support.
• Credit Liquidation Reporting: Prepare or assist in the preparation of monthly corporate credit liquidation reports.

• Client Invoice Recording:

1. Record and post client invoices accurately and on time in the accounting system.
2. Verify invoice details, including client information, dates, amounts, and supporting documentation.
3. Identify and report discrepancies or missing information to the appropriate teams.
4. Maintain organized and up-to-date invoice records (digital and/or physical).
5. Assist with month-end and year-end closing activities related to invoicing.

• Payroll Processing

1. Perform administrative tasks using Gusto Payroll.
2. Review and process employee wages, overtime, bonuses, and deductions accurately and on schedule.
3. Ensure compliance with federal, state, and local payroll regulations and tax laws.
4. Address employee payroll inquiries and resolve discrepancies promptly.
5. Maintain organized and confidential payroll records.
6. Ensure the security and accuracy of payroll data.

• Naleving

1. Prepare and record monthly accruals for U.S. federal corporate income tax in accordance with applicable accounting standards and regulatory requirements.
2. Prepare and record monthly accruals for state and local income taxes, ensuring compliance with state-specific regulations.
3. Coordinate with external U.S. tax advisors and accountants to support timely and accurate preparation and filing of federal, state, and local tax returns.
4. Maintain documentation and schedules supporting tax positions, accruals, and filings for audit and compliance purposes.

Month-End Closing Responsibilities

1. Lead and execute month-end close activities to ensure accuracy and completeness of financial results.
2. Record recurring and adjusting journal entries, including transfer pricing cost recognition for intercompany activities across local sites (PH, SA, DR, MG, AM).
3. Prepare monthly variance analysis for revenue and expense accounts to explain material movements and validate trends.
4. Reconcile key general ledger accounts and investigate variances prior to close finalization.
5. Compute and record accruals for recurring expenses without invoices to ensure proper period recognition.
6. Collaborate with cross-functional teams to obtain supporting information and resolve discrepancies promptly.
7. Coordinate with the finance team to support reporting and budgeting requirements.

• Stakeholder & Management Collaboration (Financial Reporting)

1. Partner with internal teams including accounting, FP&A, operations, and other business units to gather, validate, and interpret financial data.
2. Assist in preparing and communicating financial results, insights, and performance drivers to senior management and executive stakeholders.
3. Collaborate with cross-functional partners to improve reporting processes, data quality, and automation initiatives.
4. Serve as a finance liaison during audits, financial reviews, and compliance reporting, providing timely and accurate information to internal and external stakeholders.

Kwalificaties

• Bachelordiploma in boekhouding, financiën of een verwant vakgebied.
• CPA or equivalent certification preferred.
• Minimum of 5 years of professional accounting experience, with at least 3 years in U.S. Accounting.
• Strong knowledge of GAAP and relevant financial regulations.
• Excellent analytical, organizational, and communication skills.
• Experience with accounting software such as QuickBooks and Excel.
• Strong attention to detail and accuracy.
• Commitment to ethical practices and regulatory compliance.

Functieoverzicht:

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

Functie details:

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• Volgende Amerikaanse feestdagen

Verantwoordelijkheden:

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

Kwalificaties:

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• Uitstekende mondelinge en schriftelijke communicatievaardigheden.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

We are seeking a skilled Technical Support Representative with excellent interpersonal skills to join our team. The Technical Support Representative will be responsible for providing end user support, troubleshooting technical issues, providing timely customer feedback, and documentation of customer cases. The successful candidate will have a degree in Information Technology, experience providing support within a Microsoft environment, and excellent English communication skills.

Functie details:

• Technical Support Representative
• Thuiswerken
• Monday to Friday, 8am-5pm or 9am-6pm Eastern Time (Rotating Saturday 9am-2pm Eastern Time)

Verantwoordelijkheden:

• Provide end user support by responding to technical inquiries and troubleshooting technical issues.
• Communicate with customers to quickly get to the root cause of their problem and provide timely and accurate feedback.
• Conduct follow-ups with customers to ensure that their problem has been resolved to their satisfaction.
• Utilize ticketing system (Freshdesk) to track customer issues and resolutions.
• Document all customer interactions to maintain a comprehensive history of customer cases.
• Andere ad-hoc taken uitvoeren als dat nodig is.

Kwalificaties:

• A degree in Information Technology or related field.
• At least 1-2 years of experience providing support within a Microsoft environment.
• Excellent English communication skills, with the ability to communicate complex technical concepts to non-technical customers.
• Experience with a ticketing system, preferably Freshdesk.
• Ability to quickly learn and adapt to new technologies and processes.
• Strong people skills, with the ability to build positive relationships with customers.
• Strong problem-solving skills, with the ability to identify and resolve technical issues efficiently and effectively.

The Technical QA is responsible for reviewing quality specifications and technical design documents to provide timely and meaningful feedback. You are also expected to create detailed and well-structured test plans and test cases.

Functie details:

• Technical QA
• Eastwood Libis QC (hybrid setup)
• Monday to Friday | 11 AM to 8 PM Manila Time

Verantwoordelijkheden:

• GAP Analysis
• Conduct sanity testing on the current version of the system, then create JIRA cards based on Gap Analysis
• Verify the backlogs based on the raised JIRA cards
• Define severity of backlogs and address priority based on the deadlines/timeline given
• Give a projection of the effort needed to accomplish testing of backlogs
• Create test cases based on the client specification
• Verify JIRA cards ready for QA, then tag them accordingly based on the test results, linking the JIRA cards to test cases
• Conduct Sanity Testing on live environment to verify that the fixes/changes were deployed properly
• API Testing

Kwalificaties:

• 5 years’ experience in a Technical QA Role
• Experience with Automation Testing
• Experience with API Testing
• Experience working with an offshore team
• Experience with Various QA Tools
• Experience with the following tools would be a HUGE Plus (Jira, Confluence and Zephyr)
• Good communication skills
• Excellent Documentation Experience

Job Overview
The Supplier Success Specialist is responsible for supporting supplier performance and order management by monitoring communications, resolving issues, and ensuring suppliers meet operational standards. This role engages with suppliers primarily through email, as well as phone, live chat, and ticketing systems, while utilizing tools such as SAP Business One and Jira Service Management. The ideal candidate is detail-oriented, proactive in identifying trends across support requests, and capable of providing insights that help improve supplier performance. The position also involves inbound and outbound communication with suppliers and maintaining accurate documentation across CRM and ERP systems.

Job Details
Work setup: Work from Home
Schedule: Monday to Friday | 2 AM to 11 AM EST
Holiday: Will follow Philippine Holidays

Verantwoordelijkheden

• Monitor supplier order updates and ensure timely communication with relevant stakeholders.
• Support supplier compliance and address performance or behavioral issues when necessary.
• Generate and maintain reports using SAP Business One.
• Manage supplier correspondence through Jira Service Management and other support platforms.
• Maintain accurate documentation of supplier interactions within CRM and ERP systems.
• Serve as the primary SAP Business One support resource within the Customer Support team.
• Provide professional support to suppliers through email, phone, live chat, and ticketing channels.
• Identify recurring issues or trends and escalate insights to support operational improvements.

Kwalificaties

• Strong verbal and written English communication skills, including the ability to handle objections professionally.
• Experience working in a customer support or supplier support environment.
• Familiarity with CRM or ERP systems, with SAP Business One experience preferred.
• Ability to navigate multiple systems and tools efficiently.
• Strong attention to detail and compliance awareness.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, performance-driven support environment.

Positiesamenvatting

We are seeking a highly detail-oriented Supplier Operations Associate to manage the onboarding of new suppliers as well as maintain and load accurate, high-quality product catalog data on our platform. In this role, you’ll be responsible for working directly with suppliers to guide them through our onboarding processes, review and validate complex life sciences catalog data, and ensure all information is complete, accurate, and optimized for our platform.

You will collaborate closely with the Supplier Operations team and other internal teams to ensure timely and accurate catalog uploads, resolve discrepancies, and maintain clear documentation throughout the process. Your attention to detail will directly impact the quality of the data our customers rely on. You may also provide support for projects related to technical integrations for suppliers on the platform, aiming to increase supplier and customer experience and improve efficiency.

Functie details:

• Monday to Friday | 8:30 PM to 5:30 AM (Manila Time)
• Permanent thuiswerk

Verantwoordelijkheden:

• Ensure the accuracy, completeness, and consistency of supplier product catalogs and supplier company data. Follow and implement structured processes for efficient catalog onboarding and data management.
• Communicate clearly and professionally with suppliers to explain onboarding requirements and provide feedback.
• Diligently and frequently follow up with suppliers for deliverables that impact customer launches and procurement goals for existing customers
• Track progress, maintain organized documentation, and follow up promptly on supplier inquiries.
• Collaborate with Product Data and Engineering teams to prepare, validate, and submit catalog data for upload.
• Investigate and escalate issues proactively and provide solutions to resolve data inconsistencies or gaps.

Kwalificaties:

• Bachelordiploma vereist.
• Minimum of 2 – 3 years in a client-facing business role with experience managing product or catalog data.
• Intermediate Excel skills with a proven track record of working with complex spreadsheets and datasets.
• Exceptional attention to detail and organizational skills, with the ability to work independently.
• Sterke schriftelijke en verbale communicatievaardigheden.
• Experience with MS Office (Word, Excel, Outlook).
• Bonus: Experience with JIRA, CRM systems such as Hubspot, and experience in tech supporting customer integrations

Samenvatting:

The Sourcing Associate plays a critical role in our talent acquisition process. This entails utilizing a variety of recruitment channels to identify and connect with potential candidates, ensuring they are not only qualified for the role but also a tailored fit. You will work closely with Recruiters to expedite the hiring process, maintain a robust pipeline of candidates, and contribute to the efficiency of our talent identification process for future positions.

Functie details:

• Functie: Sourcing Medewerker
• Onsite Work Setup – Eastwood Quezon City
  
• Mogelijke verschuivingen:
  • Maandag tot vrijdag | 9 AM tot 6 PM
  • Maandag tot vrijdag 12 PM tot 9 PM

Verantwoordelijkheden:

• Gebruikmaken van verschillende wervingskanalen (Jobstreet, Monster, Facebook, LinkedIn, sociale media, enz.) om proactief potentiële kandidaten te werven en met hen in contact te komen.
• Kandidaten oproepen en een eerste screening uitvoeren die is afgestemd op de functie, om ervoor te zorgen dat de kandidaten uitstekend bij de functie passen.
• Bekijk cv's van kandidaten om hun kwalificaties te beoordelen en beveel gekwalificeerde kandidaten aan bij de Recruiters.
• CV's opmaken voor indiening bij de klant of voor benchmarking.
• Zorg voor regelmatige follow-ups met kandidaten.
• Stuur e-mails naar kandidaten als onderdeel van het eerste screeningsproces.
• Ontwikkelen en onderhouden van een netwerk van hooggekwalificeerde kandidaten en onderhouden van een pijplijn voor verschillende functies.
• Upload cv's van kandidaten in het Applicant Tracking System.
• Ervoor zorgen dat de status van vacatures en kandidaatinformatie in het Applicant Tracking System consequent wordt bijgewerkt.
• Dagelijkse en wekelijkse rapporten genereren en versturen over sourcing- en screeningsactiviteiten.
• Andere ad-hoc taken uitvoeren die nodig zijn ter ondersteuning van het wervingsproces.

Kwalificaties:

• Bachelordiploma in personeelszaken of een verwant vakgebied.
• Pas afgestudeerden zijn welkom om te solliciteren.
• Bij voorkeur ten minste 1 jaar ervaring in een soortgelijke functie, inclusief call-outs naar potentiële kandidaten.
• Sterke Engelse communicatievaardigheden.
• Bekendheid met sociale netwerken, professionele sites en vacaturebanken.
• Goed kunnen samenwerken en effectief in een team kunnen werken.
• Uitstekende vaardigheden op het gebied van tijdmanagement.
• Verfijnde en professionele houding.
• Slim en aanpasbaar aan veranderende wervingsbehoeften.

Job Overview
The Service Desk Dispatcher is responsible for coordinating and managing service requests to ensure efficient delivery of technical support services. This role serves as the primary point of contact for customers regarding service coordination and scheduling. The position involves managing ticket workflows, prioritizing requests, coordinating technical support staff schedules, and ensuring that service level agreements (SLAs) are met. The ideal candidate has experience in Managed Service Provider (MSP) environments, strong organizational skills, and the ability to manage multiple support requests while maintaining excellent customer service.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 12:00 PM – 9:00 PM EST | PH Timezone
Training Schedule: Monday to Friday | 9:00 AM – 6:00 PM EST (first 2 weeks)
Holiday: Will follow US holidays

Verantwoordelijkheden

• Act as the primary point of contact for customers to coordinate service delivery.
• Manage and schedule technical support staff using the ConnectWise calendar to maximize resource utilization.
• Pre-process service requests received through email, phone, chat, or manual entry.
• Create and manage service tickets for technical support teams.
• Prioritize service requests based on urgency, importance, and SLA requirements.
• Monitor remote monitoring and management (RMM) alerts and respond accordingly.
• Track the availability and location of technical support staff to ensure timely support delivery.
• Coordinate scheduling for routine, on-demand, and emergency service requests.
• Maintain the Dispatch Portal to accurately reflect scheduled work and staff availability.
• Ensure the ConnectWise calendar accurately reflects staff status, including on-site, remote, or out-of-office assignments.
• Communicate with clients and internal teams to ensure efficient scheduling and resolution of support requests.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Generate reports on resource utilization and service request completion for the Service Desk Manager.
• Provide basic technical support for simple or quick requests when possible.
• Maintain accurate documentation of all service requests and updates within the ticketing system.

Kwalificaties

• Experience working within an MSP (Managed Service Provider) environment preferred.
• Familiarity with ticket lifecycle management, dispatch workflows, and SLA management.
• Experience using ConnectWise or similar service management platforms.
• Strong organizational and scheduling skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills with strong customer service orientation.
• Experience monitoring and responding to RMM alerts and notifications.
• Basic knowledge of Windows desktop support and end-user computing.
• Familiarity with Microsoft 365 / Office 365 user management.
• Ability to work effectively in a fast-paced support environment while maintaining attention to detail.

Job Overview
We are seeking a Senior General Ledger Accountant responsible for ensuring accurate financial reporting, maintaining general ledger accounts, and supporting accounting operations across multiple entities. The role involves managing reconciliations, supporting financial close processes, and ensuring compliance with Generally Accepted Accounting Principles (GAAP) and company policies. The ideal candidate has strong technical accounting knowledge, analytical skills, and the ability to collaborate with internal teams and international stakeholders.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 3:00 PM – 12:00 AM PH Timezone
Holiday: Philippine Holidays

Verantwoordelijkheden

• Ensure accurate and timely compilation, analysis, and reporting of accounting information in accordance with GAAP and company policies.

• Perform daily cash management activities, including reconciliation of multiple bank accounts.

• Prepare and perform monthly, quarterly, and annual general ledger account reconciliations, investigating and resolving discrepancies or variances.

• Support month-end, quarter-end, and year-end closing activities, including preparation of journal entries such as accruals and prepaids.

• Analyze cumulative translation adjustments (CTA) related to foreign currency gain or loss and coordinate with international accountants to ensure accurate reporting.

• Maintain general ledger accounts and support subsidiary partners with GL-related functions.

• Provide timely and accurate accounting information and analysis to internal stakeholders as needed.

• Support internal and external audit activities within assigned responsibilities.

• Manage and provide support for statutory audits across entities under scope.

• Prepare supporting documentation for financial reporting requirements, including SEC filings where applicable.

• Ensure accounting records and documentation are maintained in accordance with company document retention policies.

• Provide accounting guidance and support to other departments on financial-related matters.

• Perform additional accounting duties as required.

Kwalificaties

• Bachelordiploma in boekhouding of een verwant vakgebied.

• Experience in general ledger accounting, financial reporting, and reconciliation processes.

• Experience supporting multinational accounting operations is preferred.

• Strong technical and analytical accounting skills.

• Excellent communication skills with the ability to collaborate with local and international teams and communicate financial information to non-financial stakeholders.

• Ability to manage multiple priorities and meet deadlines, especially during high-volume reporting periods.

• Strong proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience using Oracle ERP systems, particularly modules related to general ledger, accounts receivable, and cash management.

• Prior exposure to international accounting environments or multinational companies.

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
• Contribute to overall team targets and performance objectives.
• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.
• Maintain high accuracy in CRM records and call documentation.
• Provide transparency in reporting of pipeline, conversion, and outcomes.
• Escalate customer complaints, compliance concerns, or system issues promptly.
• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
• Protect confidential customer and company information at all times.
• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Proven call center or telesales experience
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach

SALES OPERATIONS ANALYST

POSITION SUMMARY

The Sales Operations Analyst plays a key role in supporting FP&A by conducting variance analysis, providing project support, preparing board reports, and presentations. The role will be providing PMO support through task planning, business requirements, initiative tracking, and clear status reporting. In addition, the analyst manages key sales reporting processes, maintains accurate Sales Trackers, and provides timely insights to support decision making. The role also assists with system alignment, discount and coupon management, and data and contract administration.

JOB DETAILS

Hybrid (3 days onsite at SourceFit Manila office)

Schedule: Monday to Friday I 9PM to 6AM (Manila Time)

RESPONSIBILITIES:

1. Sales Tracker Ownership & Reporting

• Lead the creation, maintenance, and distribution of all Sales Trackers across multiple business units.

• Pull and compile data from Tableau and NetSuite to support tracker updates.

• Produce Month-to-Date (MTD) and Year-to-date (YTD) variance reports by account.

• Reconcile accounts to ensure all sales are accurately assigned to the correct territories.

• Prepare and send monthly Sales Tracker communications, highlighting significant positive and negative

variances by account.

• Track large prior month orders and include them in monthly communications to prompt follow up by the

sales team.

• Manage and update all required Sales Trackers, including:

• Manually Created: Combined Tracker

• Tableau Trackers: ProStart, PRM, ServSafe H&S, ServSafe C&A

• NetSuite Trackers: AHLEI, Registry, ServSuccess (multiple report types)

2. Salesforce.com Administration & Sales Support

• Serve as a Salesforce admin resource for the sales organization.

• Triage and delegate Salesforce-related requests to Product or Marketing when appropriate.

• Support Sales VPs by completing reporting and data requests, including:

• Opportunity time-to-close reports

• Competitor reporting

• Revenue-to-opportunity reconciliation for forecasting (manual process)

• Run and prepare monthly pipeline reports for Sales Calls and Segment Meetings.

• Perform Salesforce administrative tasks such as:

• Reassigning account ownership

• Creating and modifying reports and dashboards

• Building and running pipeline reports

• Auditing product and pricing data in the price book

3. Discount & Coupon Code Management

• Manage discount structures within Diner and NetSuite, ensuring accuracy and alignment with business

rules.

• Analyze discount performance to determine whether discounts should expire, extend, or be modified.

• Create and maintain discount codes and coupon codes in IMIS and NetSuite.

4. Ad-Hoc Reporting & Self-Service Enablement

• Build custom reports for Sales and Certification teams as needed.

• Create reusable report templates that allow teams to run their own analyses.

• Provide training on how to use existing reports and reporting tools.

5. Data Management & System Alignment

• Ensure account hierarchies, product codes, and sales rollups are accurate across all systems.

• Collaborate with the Data Team to support the launch of Power BI and transition existing Tableau

reports to Power BI.

• Participate in BT4 data transition planning, including testing COS and validating discount and product

data.

• Work closely with Product and cross-functional teams to ensure products are coded correctly for

reporting accuracy.

6. Contract Management Support

• Assist with contract routing and ensure all associated discounts are accurate.

• Verify that reporting structures are properly set up to support contract terms and tracking.

ESSENTIAL REQUIREMENTS

• Bachelor’s degree in Accounting or Finance

• Minimum 3 years experience in an operations analyst, reporting analyst, FP&A analyst, sales operations

analyst, or similar role with ownership of recurring reporting cycles and regular stakeholder updates

• Advanced Excel skills including pivot tables, XLOOKUP or VLOOKUP, complex formulas, conditional

formatting, charting, and comfort working with large datasets

• Strong data validation and reconciliation skills to ensure accounts, territories, hierarchies, and rollups align

correctly across sources

• Ability to summarize variances, explain anomalies, and communicate insights clearly to stakeholders

• Ability to manage recurring monthly reporting cycles alongside ad hoc requests while maintaining accuracy

and meeting deadlines

• High attention to detail and consistent accuracy in reporting outputs, tracker updates, and data

maintenance

• Ability to work independently, proactively identify issues, and drive tasks through completion

NICE TO HAVE

• Salesforce exposure supporting user requests, creating or modifying reports and dashboards, assisting with

pipeline reporting, and maintaining account ownership and pricing data

• NetSuite exposure pulling data or running reports for analysis and reconciliation

• Tableau exposure pulling or interpreting dashboard outputs for recurring reporting

• Power BI exposure supporting report validation, user testing, or migration activities during reporting

transitions

• Experience supporting reporting platform transitions, including report migrations or data validation work

during platform or system changes

MINDSET & ATTRIBUTES

• Curious and driven to understand beyond the numbers to find root causes.

• Applies professional skepticism, verifying data and assumptions with care.

• Communicates through data storytelling, turning insights into clear outputs.

• Action-oriented and results-focused, taking ownership and driving work forward.

• Comfortable with ambiguity, adapting quickly as priorities or information shift.

• Collaborative with positive intent, working openly and constructively with others

Functieoverzicht:

De specialist dakmetingen is verantwoordelijk voor het nauwkeurig vastleggen en documenteren van gedetailleerde dakmetingen en -kenmerken met behulp van gespecialiseerde software. Deze functie vereist een hoge mate van nauwkeurigheid, technische vaardigheid en een goed begrip van dakconstructies en terminologie. De Specialist voert klant- en objectgegevens in, selecteert en beheert dakbeelden, tekent nauwkeurig dakcontouren, labelt belangrijke dakelementen, wijst nauwkeurige dakhellingen toe en gebruikt softwaretools om de meetgegevens te verfijnen en te organiseren. Na voltooiing genereert de Specialist definitieve dakrapporten in het vereiste formaat en verstrekt deze aan klanten of belanghebbenden. Deze functie vereist een uitstekend oog voor detail, probleemoplossend vermogen en het vermogen om meerdere projecten efficiënt te beheren om deadlines te halen.

Functie details:

• Thuiswerken
• Monday to Friday | 10:00 PM to 7:00 AM Manila Time (Shifts are subject to change/Shifting)
• *Na PH Feestdagen

Verantwoordelijkheden:

• Voer adres- en klantgegevens in op het platform van Roofer om de dakmetingen te starten.
• Selecteer en beheer de dakbeelden die worden gebruikt.
• Teken daklijnen nauwkeurig met gereedschappen zoals de 90-graden snapping-functie voor een nauwkeurige uitlijning van randen.
• Label verschillende dakkenmerken zoals dakranden, valleien, heupen, nokken en hellingen en pas je kennis van dakbedekkingsstructuren toe voor een nauwkeurige categorisering.
• Wijs de juiste helling toe aan elk dakvlak, pas de helling aan en integreer extra architecturale elementen zoals dakkapellen.
• Gebruik de layering- en bewerkingstools van het platform om meetdetails te organiseren en te verfijnen, en maak gebruik van functies zoals ongedaan maken, opnieuw uitvoeren en verwijderen om fouten te corrigeren.
• Sla lopende projecten op en keer ernaar terug wanneer nodig, zodat er geen details verloren gaan tussen sessies.
• Na voltooiing van de metingen en labeling, het uiteindelijke dakrapport genereren, de juiste uitvoerformaten selecteren en het rapport naar klanten of belanghebbenden sturen.
• Zorg vanaf de eerste dag voor 100% kwaliteit en 100% doorlooptijd.
• Neem alle notities van klanten en het supportteam grondig door om ervoor te zorgen dat er geen details over het hoofd worden gezien bij het uitvoeren van taken.
• Prioriteit geven aan wekelijkse opfriscursussen om de vaardigheden van nieuwe medewerkers te evalueren en gebieden te identificeren die voor verbetering vatbaar zijn, zodat ze zich sneller aan hun verantwoordelijkheden kunnen aanpassen en de algehele productiviteit verhogen.

Kwalificaties:

• Ervaring met dakrapporten, AutoCAD of architectuur.
• Veel aandacht voor detail en precisie, met een scherp oog voor esthetiek en technische nauwkeurigheid.
• Sterke kennis van dakbedekkingterminologie en structurele elementen, of de bereidheid om snel te leren tijdens het werk.
• Vaardigheid in het omgaan met digitale tools en software voor gegevensinvoer en beeldbewerking.
• Sterke organisatorische vaardigheden om meerdere projecten tegelijkertijd te beheren en deadlines te halen.
• Goede probleemoplossende vaardigheden om door softwareproblemen of meetuitdagingen te navigeren.

Positiesamenvatting

The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.

Functie details:

Work Schedule: Saturday to Wednesday, 12:00 AM – 9:00 AM (Manila Time)

Training Schedule: Monday to Friday, 10:00 PM – 7:00 AM (Manila Time) – 2-week onboarding

Work Setup: Remote (Work from Home)

Holidays followed: To be discussed during training period

Verantwoordelijkheden

Recruiting and Pipeline Management

• Support the full caregiver recruitment lifecycle, including:

• Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates
• Scheduling and coordinating interviews
• Conducting reference checks
• Conducting interviews

• Proactively identify pipeline gaps and collaborate with the team to meet hiring needs

Scheduling Support

• Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including:
• Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps
• Sending shift confirmations, reminders, and follow-ups to caregivers
• Monitoring unconfirmed shifts and assisting with outreach to secure coverage

• Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions

• Identify and escalate scheduling challenges

• Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand

Werkzaamheden

• Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.

• Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)

• Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.

Kwalificaties

• At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing

• Excellent English skills—reading, writing, and speaking (clear, professional communication required)

• Strong organizational skills and very high attention to detail

• Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint

• Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)

• Flexible with schedule, especially during training or as company needs evolve

• Proactive, positive attitude, and a willingness to learn and adapt

• Strong alignment with a family-first, service-oriented team culture

Positiesamenvatting

The Property Accountant will manage daily accounting activities and will be responsible for ensuring the financial accuracy of assigned properties. The PA will maintain an audit- and report-ready portfolio by keeping accounts current, reconciled, and transparent. The ideal candidate will have a strong understanding of accounting principles and demonstrate a high level of attention to detail. In this role, the PA is expected to develop a comprehensive understanding of their assigned properties and apply that expertise to deliver timely, accurate financial reporting and forecasting.

Functiegegevens

• Schedule: 8 AM to 5 PM, Monday to Friday, Eastern
• Work Arrangement: Work from Home
• Holiday to follow: Philippine Holidays

Verantwoordelijkheden

Accounting Transactions

• Post and process journal entries to ensure all business transactions are recorded
• Weekly bank reconciliations and cash reporting
• Update financial data in databases to ensure that information will be accurate and immediately available when needed

Monthly / Year End Closings

• Preparation of monthly, quarterly, and annual closings
• Annual CAM-Tax-Insurance escalations and preparation of tenant packages
• Zorg voor vendor back-up voor maandelijks verkoopgebruik.

Financial Reporting

• Process balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
• Complete quarterly property snapshots and financial statements
• Prepare and submit weekly/monthly reports not limited to aging reports

Kwalificaties

• Proven experience as a junior accountant
• Excellent organizing abilities, with great attention to detail
• Good with numbers and figures and an analytical acumen
• Good understanding of accounting and financial reporting principles and practices
• Excellent knowledge of MS Office. Familiarity with Yardi a plus
• BSc/Ba in accounting, finance or relevant field

Accounting Leadership Principles

As a member of the Accounting Department, the Property Accountant will be expected to demonstrate our Accounting Leadership Principles to help accelerate the company’s strategy:

1. Ownership Mentality – Act as an owner of our properties and financial processes.
2. Master the Fundamentals – Build trust by demonstrating deep expertise in financial planning and reporting.
3. Solve for Scale – Implement scalable solutions that anticipate and drive 25% Net Operating Income growth by 2027.
4. Gold-Standard Communications – Deliver financial insights and correspondence at the highest professional level.
5. Build Team Capacity – Develop internal financial talent and empower team members to excel in their roles.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

Samenvatting:

The primary responsibility of the Medical Billing Specialist – Collections is to assist our clients in collecting payments from the insurance companies for their medical services rendered to their patients. This includes charge entry and providing exceptional customer service.

Functie details:

• Specialist medische facturatie - incasso 

• Thuiswerken

• Maandag tot vrijdag | 9:00 PM tot 6:00 AM (Manila)

• *Na Amerikaanse feestdagen

Verantwoordelijkheden:

• Beoordelen/analyseren van vergoedingsverklaringen (EOB), betalingsadviezen en afwijzingen van betalers om een oplossing te vinden voor debiteurenvorderingen.

• Opstellen en analyseren van verouderingsrapporten.

• Use all channels avaailable to resolve and collect account receivables with payers which includes but is not limited to utilizing payer portals and outbound calls to the provider desk.

• Correcties van declaraties controleren of bijwerken en vereiste documenten uploaden in onze clearinghouse portalen.

• Vaststellen of er te weinig is betaald en documenten voorbereiden voor beroepsprocedures

• Aanmaken van batches en achteraf ontvangen betalingen.

• Codeer declaraties dienovereenkomstig met CPT- en ICD 10-codes.

• Andere taken uitvoeren die door het management worden toegewezen.

• Breng kosten in rekening om een declaratie te maken en deze in te dienen bij onze clearinghouses.

• Contact opnemen met patiënten, zorgverleners en betalers om te controleren of ze in aanmerking komen, pre-certificeren of claims/aanvragen opvolgen.

• Je kunt goed zelfstandig werken en efficiënt en respectvol communiceren met patiënten en verzekeringsvertegenwoordigers.

• Factureringsfouten en afwijzingen identificeren door het probleem te begrijpen en gecorrigeerde claims opnieuw indienen of andere passende actie ondernemen om het probleem op te lossen.

Kwalificaties:

• At least 3 years of experience in Medical Billing and Collections.

• Kennis van medische facturatiecodes, waaronder CPT- en HCPCS-codering, declaratiemodificatoren en ICD-10-diagnosecodering.

• Bekendheid met Revenue Cycle Management (RCM)-systemen, Practice Management Systems (PMS) en tools.

• Inzicht in verschillende soorten verzekeringsdekking en claims, waaronder ziektekosten, arbeidsongevallen en auto's

• EOB's (Explanation of Benefits) kunnen lezen en interpreteren

• Ervaring met het coördineren met verzekeringsmaatschappijen.

• Sterk aanpassingsvermogen en het vermogen om snel te leren.

• Bewezen efficiëntie en punctualiteit bij het voltooien van taken.

• Eerdere ervaring in orthopedie, wervelkolomchirurgie en pijnbestrijdingsspecialisme is een pluspunt

Functieoverzicht:

We are looking for an experienced Medical Billing Specialist – AR and Charge Entry to join our healthcare team. This role requires a minimum of 3 years of experience in Accounts Receivable (AR) and proficiency in English due to frequent interactions with insurance payors. The ideal candidate will have extensive knowledge of Practice Management (PM) and Electronic Medical Record (EMR) systems, claims processing procedures, insurance portal usage, and basic Microsoft Excel knowledge. As a vital member of our team, you will ensure accurate and efficient medical billing processes without management responsibilities.

Functie details:

• Thuiswerken
• Maandag tot vrijdag 9 PM tot 6 AM Manila Time
• *Na Amerikaanse feestdagen

Verantwoordelijkheden:

• Data Entry: Enter CPT and diagnostic codes into EMR accurately and efficiently.
• Schadeafhandeling: Beoordelen en verwerken van verzekeringsclaims, zorgen voor de juistheid en volledigheid van alle benodigde informatie. Eventuele discrepanties of fouten in ingediende claims corrigeren.
• Denial Processing: Follow-up on unpaid claims via insurance portals and payor calls. Determine reason for denial and work it, based on company guidelines.
• Posting Payments: Post patient payments and EOB’s received in the mail, and ERA’s from payors.
• Dispute Resolution: Address and resolve billing disputes, discrepancies, and denied claims. Collaborate with insurance companies, healthcare providers and other team members for efficient problem-solving.
• Medical Records: Process medical record requests and submit records via fax, e-mail or portal to third parties and/or insurance companies.
• Documentation: Maintain detailed records of billing inquiries, and resolutions. Ensure proper documentation and filing of all billing and insurance information.

Kwalificaties:

• Minimum of 3 years’ experience in medical billing, specifically in Accounts Receivable.
• Goede beheersing van de Engelse taal met uitstekende mondelinge en schriftelijke communicatievaardigheden.
• Ruime ervaring met PM/EMR-systemen.
• Sterke kennis van medische factureringsprocessen, verzekeringsclaims en betalingsverificatie.
• Ability to explain complex billing concepts clearly.
• Bewezen staat van dienst in het oplossen van geschillen en het verwerken van claims.
• Exceptional organizational skills and attention to detail for accurate documentation and record-keeping

Functieoverzicht:

The Medical Billing Specialist will provide appropriate coding on the client’s treatment plan and tests. They are responsible for entering and coding patients’ services into a computer system and generating invoices to be sent to insurance companies and clients. Responsibilities also include administrative duties where applicable.

Functie details:

• Thuiswerken
• Maandag tot vrijdag | 9 PM tot 6 AM (PH Tijd)

Verantwoordelijkheden:

• Weekly, the Biller will create the census from Kipu reporting. The Biller will review referrals and authorizations from Kipu and request information as needed from UR. With information obtained from reports the census will be created for each facility. Claims will be updated and entered into CMD and billed that night.
• The Biller will enter new patients from KIPU into CMD. This will include all patient demographics, insurance, diagnosis, admit dates, insured parties, and authorizations.
• Request any missing patient information and update demographics from corresponding departments.
• Follow all regulations and guidelines set by insurance in regard to posting charges.
• The Biller will update new insurances and maintain CMD for all insurance entities.
• The Biller will print paper claims as needed.
• Develop and maintain a tracking system of outgoing claims including reporting. Reports should be updated and sent weekly.
• Follow set billing processes and procedures by insurance and by billing department guidelines.
• The Biller is responsible for resubmitting corrected claims as assigned by management and Collectors.
• Participate in staff meetings as needed
• Maintains and adheres to all policy and procedures respecting confidentiality of client’s rights, anonymity, communication either written or verbal regarding client’s identity and situation
• Maintains documentation and files in an organized manner
• Communicate clearly with other coworkers within their department, Billing Manager, UR Specialist and Admissions Department.
• Work as a positive team member.
• Additional duties may be assigned to employee as needed.
• Maintain strict client confidentiality.

Functieoverzicht:

Deze functie biedt ondersteuning op het tweede niveau aan eindgebruikers door serviceverzoeken af te handelen die door lagere niveaus zijn geëscaleerd. De ondersteuning wordt ter plaatse, op afstand, per telefoon of via e-mail gegeven. Ze moeten oplossingen ontwikkelen voor netwerk-, desktop- en serverproblemen. Ze kunnen bestaande systemen analyseren en proactief aanbevelingen doen voor verbeteringen. Ontwikkelt, onderhoudt en implementeert alle systemen, applicaties en netwerkconfiguraties.

Functie details:

• Thuiswerken
• Rooster: Maandag tot vrijdag 8 PM tot 5 AM

Verantwoordelijkheden

• Biedt een oplossing voor geëscaleerde servicetickets
• Werkt samen met klanten om technische problemen te evalueren en op te lossen
• Evalueert bestaande systemen en/of gebruikersbehoeften om systeemveranderingen te analyseren, ontwerpen, aanbevelen en implementeren
• Configureert en ondersteunt interne en/of externe klantnetwerken
• Ontwikkelt en onderhoudt alle systemen, applicaties, beveiligings- en netwerkconfiguraties
• Verhelpt problemen met netwerkprestaties in samenwerking met het NOC-team
• Beveelt upgrades, patches en nieuwe applicaties en apparatuur aan
• Houdt een logboek bij van voltooid werk met behulp van een applicatie voor het bijhouden van incidenten
• Ondersteuningsdocumentatie maken en bijwerken in overeenstemming met de normen om toekomstige inspanningen voor probleemoplossing te verbeteren
• Ondersteuning bieden bij speciale projecten, waaronder onboarding van nieuwe klanten, O365-migraties en Azure-migraties

Vereisten

• 3+ jaar recente ervaring met het oplossen van problemen met computers, servers en netwerken
• Certificeringen: MCP, MCSA, CCNA of vergelijkbaar
• Vindingrijk zijn en initiatief kunnen nemen in een dynamische omgeving
• In staat om effectief en efficiënt technische problemen op te lossen
• gevorderde kennis van de huidige desktop- en serverbesturingssystemen van Microsoft
• Gevorderde kennis van Microsoft SQL, Exchange, SharePoint en andere servertoepassingen
• Gevorderde kennis van computer- en serverhardware
• Bekendheid met het oplossen van netwerkproblemen
• Professionele klantenservice
• Sterke schriftelijke en mondelinge communicatievaardigheden
• Vermogen en bereidheid om te werken in een omgeving die 24x7x365 ondersteuning biedt
• Mogelijkheid en bereidheid om deel te nemen aan een standaard aanwezigheidsdienst voor ondersteuning na sluitingstijd
• Klantgericht en koelbloedig
• De kernwaarden en normen van het bedrijf uitdragen bij alle klanten

The Level I IT Help Desk Technician position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the current status of the issue. You will also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution at times to non-technical users. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Details:
Work from Home
Monday to Friday | 10:00 PM to 7:00 AM Manila Time

Verantwoordelijkheden:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Probleemoplossing op afstand uitvoeren door middel van diagnosetechnieken en relevante vragen
• Determine the best solution based on the issue and details provided by customers
• De klant door het probleemoplossingsproces leiden
• Direct unresolved issues to the next level of support personnel
• Nauwkeurige informatie over IT-producten of -services verstrekken
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Ondersteuningsdocumentatie maken en bijwerken in overeenstemming met de normen om toekomstige inspanningen voor probleemoplossing te verbeteren
• Develop and apply images to workstations using Microsoft MDT

Kwalificaties:

• Een diploma middelbaar onderwijs of gelijkwaardig Eerdere ervaring in een vergelijkbare klantenservice- of technische ondersteuningsfunctie is gunstig, maar niet altijd verplicht, aangezien sommige bedrijven training op de werkplek bieden.
• Sterke kennis van computerhardware, besturingssystemen (zoals Windows of macOS) en veelgebruikte softwaretoepassingen.

• Bekendheid met het oplossen van veelvoorkomende computerproblemen, waaronder problemen met netwerkverbindingen, installatie en configuratie van software, printerproblemen en basisreparaties aan hardware.
• Begrip van computernetwerken, waaronder TCP/IP, DNS, DHCP en basisproblemen met netwerken oplossen.
• Basiskennis van Active Directory of vergelijkbare gebruikersbeheersystemen.
• Uitstekende communicatieve vaardigheden, zowel mondeling als schriftelijk, om op een professionele en beleefde manier met eindgebruikers om te gaan.
• Sterke probleemoplossende vaardigheden om technische problemen te identificeren, analyseren en oplossen.
• Bereidheid om samen te werken met andere teamleden om complexe of geëscaleerde problemen op te lossen.
• Flexibiliteit om in ploegendiensten te werken, waaronder 's avonds, in het weekend en op feestdagen, aangezien veel servicedesks 24/7 actief zijn.

Desired Certifications

• AZ-900 Azure basiskennis
• COMPTIA A+
• COMPTia Veiligheid+
• COMPTia Netwerk+

Functieoverzicht:

Our client is seeking a highly motivated Level 1 Mandarin Software Support Specialist to join our customer support team. This individual will serve as the first point of contact for customer support requests via email and ticketing systems. This individual will be responsible for managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.

The ideal candidate is detail-oriented, customer-focused, and possesses excellent communication skills (read, write, and speak) in Mandarin. The individual should be able to quickly learn business-centric software solutions to effectively support end-users is a must.

Functie details:

• Thuiswerken
• Zondag t/m donderdag | 8:30 AM tot 17:30 PM (Oost-Europese tijd)
• Zondag t/m donderdag | 14:30 PM tot 23:30 PM (PH Tijd)

Belangrijkste verantwoordelijkheden:

Ticketbeheer en Triage

• Een wachtrij van inkomende supporttickets bewaken en beheren.
• Evalueer, prioriteer en categoriseer tickets op basis van ernst, impact en urgentie.
• Indien nodig problemen doorverwijzen naar de juiste interne teams, waarbij je duidelijk eigenaar blijft totdat ze zijn opgelost.

Klantenservice

• Respond promptly to email-based customer inquiries in Mandarin with professionalism and empathy.
• Los veelvoorkomende problemen zelfstandig op door de vastgestelde ondersteuningsworkflows en documentatievereisten met de Zendesk-applicatie te volgen.
• Samenwerken met klanten om relevante informatie te verzamelen, problemen op te lossen en duidelijke, bruikbare oplossingen te bieden.
• Complexe of onopgeloste problemen doorverwijzen naar support op niveau 2 & 3, waarbij je ervoor zorgt dat alle details grondig worden gedocumenteerd.

Documentatie en rapportage

• Maintain accurate, detailed, and organized records of all customer interactions, troubleshooting steps, and resolutions using the Mandarin language.
• Bijdragen aan het maken en verbeteren van kennisbankartikelen, FAQ's en gebruikersdocumentatie.
• Een achterstand van tickets grondig nakijken, opnieuw testen en documenteren om te bepalen of problemen blijven bestaan of zijn opgelost.
• Identificeer terugkerende problemen en trends en rapporteer deze aan de Support Manager zodat ze proactief kunnen worden opgelost.

Leer- en software-expertise

• Snel ervaring opdoen en ontwikkelen met de CMMS+-toepassing van de klant.
• Een grondige kennis van deze complexe software is een belangrijk succescriterium.
• Blijf op de hoogte van software-updates, nieuwe functies en best practices in de sector om nauwkeurige ondersteuning te bieden.

Klantervaring

• Optreden als pleitbezorger van de klant, zorgen voor gebruikerstevredenheid en een positieve ondersteuningservaring.
• Effectief en empathisch communiceren om vertrouwen op te bouwen en sterke klantrelaties te onderhouden.
• Proactieve opvolging van openstaande tickets om een tijdige oplossing en succes voor de klant te garanderen.

Kwalificaties:

Opleiding en ervaring

• 2+ jaar ervaring in klantondersteuning, helpdesk of softwareondersteuning.
• Ervaring met het beheren van supporttickets in een CRM- of ticketsysteem (bijv. Zendesk, Freshdesk of vergelijkbaar).

Technische vaardigheden

• Het vermogen om snel bedrijfsgerichte softwaresystemen te leren en te begrijpen.
• Vaardigheid in Microsoft Office Suite en vertrouwd zijn met andere softwaretools, waaronder Jira.
• Basiskennis van de principes voor het oplossen van softwareproblemen.
• Basiskennis van gegevensstructuren en databases.

Communicatieve vaardigheden

• Uitstekende mondelinge en schriftelijke communicatieve vaardigheden in het Engels.
• Het vermogen om technische concepten duidelijk en beknopt uit te leggen aan niet-technische gebruikers.

Belangrijkste competenties

• Sterke organisatorische en tijdmanagementvaardigheden om meerdere prioriteiten te kunnen beheren.
• Detailgericht met uitstekende probleemoplossende en analytische vaardigheden.
• Klantgerichtheid met een positieve, professionele houding.
• Je kunt zelfstandig werken, je aanpassen aan veranderingen en goed gedijen in een snelle omgeving.

Vereiste vaardigheden (nice to have)

• Ervaring met het ondersteunen van SaaS-gebaseerde software.
• Bekendheid met ticketing systemen zoals Salesforce, Zendesk, Jira Service Desk of ServiceNow.
• Kennis van CMMS of aanverwante software, zoals ERP, EAM, Inventory Control & Management.
• Ervaring met het maken van technische documentatie of kennisbankinhoud.

Job Overview

The Inside Sales Executive (ISE) will drive inbound sales for Aspire’s Employer of Record (EOR) product. This role owns the customer journey from first contact through onboarding, acting as a trusted advisor for global hiring, compliance, and payroll solutions in a fast-growing fintech environment.

Functiegegevens

Work setup: Work-from-Home
Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PH Timezone
Holiday: Will follow US holidays

Verantwoordelijkheden

• Own and manage inbound leads for Aspire’s Employer of Record (EOR) product
• Conduct discovery calls to understand customer hiring needs, geographies, and compliance requirements
• Deliver product demos and solution walkthroughs
• Qualify, progress, and close high-intent inbound leads
• Support customers through EOR onboarding from contract signing to first employee activation
• Coordinate payroll setup, deposits, and early lifecycle execution
• Collaborate with product, operations, and compliance teams on complex deals
• Maintain accurate CRM records, pipeline hygiene, and forecasts

Kwalificaties

• 2+ years experience in Inbound Sales, Inside Sales, or Account Management
• Experience selling B2B SaaS, Fintech, HRTech, or services-led products
• Proven ability to independently run discovery calls, demos, and close deals
• Strong communication skills and customer-first mindset

About the Role

The Implementation Builder is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the Roofr platform by translating customer-provided documentation into platform-ready configurations.

But this isn’t just data entry — this role blends technical precision and a knowledge of roofing that we will be able to provide you during the training period. You will build accounts based on the documents provided by customers and the training we provide you as well. You’ll also need to thrive in a dynamic, fast-paced environment where processes evolve rapidly as we scale and introduce new features or processes.

Functie details:

• Permanent Thuiswerk
• Maandag tot vrijdag 9 PM tot 6 AM (Manilla Tijd)

What You’ll Do:

• Platformconfiguratie: Configureer klantenaccounts en pas ze aan op basis van documentatie en aanwijzingen van de Implementatiespecialist.
• CRM & Data Management: Maintain clean and organized customer records in Hubspot, with high standards of data hygiene and accuracy.
• File Handling: Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
• Interne samenwerking: Werk functieoverschrijdend samen met implementatiespecialisten en je collega-bouwers om onboarding efficiënt, nauwkeurig en klantgericht te houden.
• Aanpassen en leren: Veranderingen in tools, processen en productfuncties omarmen met behendigheid en een groeimindset.
• Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.

Who You Are

• Fast Learner in Fast-Paced Settings: You’re energized by change and can adapt quickly when processes or tools evolve.
• Detail-Oriented & Tech-Savvy: You’re meticulous when it comes to handling customer data, and comfortable working with tools like Excel and CRMs like Hubspot.
• Confident & Outspoken: You aren’t shy — you’re proactive in asking questions, surfacing blockers, and collaborating with the team.
• Committed to Excellence: You care about doing good work and contributing to a team that’s building something great.

Required Skills & Experience

• 1–2 years in data entry, implementation, setting up platforms or similar roles.
• Experience with CRM tools (preferably Hubspot).
• Strong written English — grammar, clarity, and tone matter.
• Familiarity with converting file types (PDF to CSV, Excel, etc.).
• Ability to interpret various document types with precision.
• Strong organizational skills and high attention to detail.

Bonus Points

• Exposure to the roofing, construction, or home services industry.
• Passion for startups, scaling processes, and continuous improvement.

Functieoverzicht:

The Financial Reporting Accountant is responsible for supporting the HQ accounting team in monthly financial reporting, intercompany eliminations, year-end closing, and financial consolidation activities, as well as preparing audit schedules, tax filings, and quarterly financial analyses. Additionally, the Financial Reporting Accountant provides support for payroll and treasury functions and assists with other special projects as assigned.

What’s in it for you?

• Concurrerend salaris
• Ziektekostenverzekering (HMO)
• Uitbreiding zwangerschapsverlof tot 120 dagen
• Expanded paternity leave up to 30 days
• Vergoedingen
• Paid Time Off (Vacation Leaves Are Convertible to cash if unused)
• Company-wide events
• Leuke en ontspannen omgeving

Work Set-up: Work From Home

Schedule: Monday to Friday, initially from 3:00 PM to 12:00 AM Manila Time, with a possible transition to either 9:30 PM–6:30 AM or 8:30 PM– 5:30 AM Manila Time (depending on daylight saving), as required by the client.

Holidays: To follow US Holidays

Verantwoordelijkheden:

Responsibilities include but are not limited to:

•Liaison with the countries to request and receive year-end global reporting

packages such as audit reports, tie out schedule and supporting documents

•Assist in the review of documents submitted by the countries and mapping of the

countries trial balances to the global chart of account

•Upload the countries trial balances to the consolidation software and reconcile

the countries’ audit report with the countries’ trial balances

•Reconcile intercompany for interim and year end

•Assist in the global consolidation and elimination for the 50+ legal entities

•Assist in the preparation of consolidated financial statements and supporting

schedules according to audit requests

•Assist in the preparation of tax returns and supporting schedules according to

the US tax rules

•Assist with donor reports and audits, as needed

•Assist with intercompany eliminations and group financial consolidation

•Assist in documentation and monitoring of internal controls

•Assist with other projects, as assigned

•Assist in the grant revenue recognition review

•Support the payroll accountant to prepare regular and ad hoc reports necessary for the internal and external report

•Support the treasury functions

Kwalificaties:

• Bachelor’s or higher degree in Accounting required
• Minimum of five (5) years’ experience of accounting in one of the following required: 1) publicly traded company, or 2) public accounting firm or 3) large privately held company required. Prior public accounting experience preferred
• CPA License preferred
• Strong understanding of accounting theory
• Meticulously detail oriented and organized in workload
• Ability to follow guidance and meet assigned deadlines
• Excellent quantitative and qualitative analytical skills
• Excellent problem-solving skills
• Excellent communication and interpersonal skills with a customer service focus and able to write clear, precise, concise email to internal customers whose English is not their first language
• High proficiency in Microsoft Office (Outlook, Excel, PowerPoint, and Word), 10-key adding machine, high WPM keyboarding (typing) required
• Strong keyboarding skills
• Willingness to learn consolidation and tax software experience
• Ability to be a team player and flexible to adapt to changing business needs of the organization and team
• Be able to fit in DKT decentralized organization culture, result oriented, being nimble and flexible to be adoptive to new process and environment in a fast-growing business environment.

The Expeditor is responsible for managing vendor purchase orders from issuance through invoicing, ensuring timely delivery and resolution of issues while providing a high level of customer service. This role supports Buyers in developing competitive and reliable sources of supply for a wide range of products in support of federal contracts.

Functie details:

Work Setup: Onsite (EXXA)

Work Schedule:  Monday to Friday | 8 AM – 5 PM (Manila Time)

Holidays: Following PH Holidays

Verantwoordelijkheden

• Expedite vendor purchase orders to ensure customer-required delivery dates are met and to support the contractual goal of 98% on-time delivery.
• Communicate with suppliers to track Estimated Delivery Dates (EDD), Estimated Ship Dates (ESD), shipment tracking details, and overall order progress; update ERP systems with accurate memos, notes, and EDDs.
• Expedite urgent items and maintain up-to-date purchase order status.
• Notify Receiving and relevant stakeholders of purchase orders requiring special or urgent handling.
• Expedite parts shortages and collaborate with Buyers to initiate corrective actions to resolve shortages.
• Investigate and coordinate fulfillment of special conditions, including requests for material substitutions.
• Ensure timely receipt of acceptance documentation, including receiving reports and Proof of Delivery (POD).
• Create fulfillments and receipts in NetSuite.
• Investigate and reconcile discrepancies related to billing, damaged claims, and duplicate shipments; flag discrepancies to Accounts Payable as needed.
• Create invoices in NetSuite.
• Request Bills of Lading (BOL) for U.S. Flag shipments and verify vessel compliance.
• Prepare shipping documentation (Commercial Invoice, Packing List, etc.) for air and sea freight deliveries.
• Coordinate consolidated shipments with warehouse operations.
• Maintain POD documentation and assist with DLA Fast Pay audits.
• Process 865 Required Delivery Date (RDD) change requests with DLA and update NetSuite accordingly.
• Assist with Accounts Receivable discrepancies and process write-offs as directed.
• Conduct post-award cost negotiations when required.
• Andere gerelateerde taken uitvoeren zoals toegewezen.

Vereisten

• High School Diploma or equivalent, with relevant work experience.
• Customer service experience preferred, with strong organizational and time management skills.
• Government logistics experience preferred.
• Military experience preferred.
• Material import/export logistics experience preferred.
• Proficiency in Microsoft Office Suite and Google Docs.
• Experience with NetSuite is a plus.

Positiesamenvatting

We are looking for a highly organized, proactive, and detail oriented Executive Assistant to support senior stakeholders in a global business environment. This role will focus heavily on complex calendar management, international travel coordination, expense processing, and day to day administrative support.

The ideal candidate is polished, resourceful, and capable of working independently while supporting multiple senior professionals across different time zones. This role is best suited for someone with prior experience supporting offshore executives and managing fast moving schedules, travel plans, and executive priorities.

Functiegegevens

• Work setup: Work from home

• Schedule: Monday to Friday, 5:00 PM to 2:00 AM Manila

• Holiday schedule: UK Holidays

Verantwoordelijkheden

Executive Support and Calendar Management

• Manage complex calendars for senior stakeholders across multiple time zones

• Schedule internal and external meetings while ensuring efficient use of executives’ time

• Anticipate and resolve calendar conflicts, scheduling overlaps, and last minute changes

• Coordinate meeting logistics and ensure executives are fully briefed and prepared

• Maintain visibility across multiple stakeholders’ schedules and priorities

Travel Coordination

• Handle domestic and international travel arrangements, including flights, hotels, and ground transportation

• Coordinate with travel providers or appointed travel partners to ensure bookings are accurate and aligned with executives’ preferences

• Prepare clear and complete travel itineraries

• Provide ongoing support for travel related changes, disruptions, or urgent requests

• Support executives with travel coordination across different regions and time zones

Expense Management

• Process, track, and reconcile executive expenses in line with company policies

• Maintain complete and accurate records of receipts, submissions, and approvals

• Use internal expense systems and tools efficiently

• Ensure expenses are submitted on time and properly documented

Administrative Coordination

• Manage communication through Outlook, email, and other internal systems

• Provide administrative follow through on action items, documents, and executive requests

• Maintain a high level of confidentiality and professionalism in handling sensitive information

• Support ad hoc coordination needs as required by the business

Kwalificaties

• Minimum of 3 to 5 years of experience in an Executive Assistant, Personal Assistant, Virtual Assistant, or similar executive support role

• Demonstrated experience supporting senior leaders, offshore clients, or both

• Proven ability to support multiple executives simultaneously

• Strong experience in managing complex calendars across multiple stakeholders and time zones

• Solid experience in coordinating travel arrangements, including flights, hotel bookings, and ground transportation

• Experience in processing and managing expenses through an expense management platform, preferably SAP Concur

• Proficient in Microsoft Outlook and Microsoft Office applications

• Excellent written and verbal communication skills in English

• Highly organized with strong attention to detail

• Able to work independently and effectively in a remote environment

• Demonstrates a high level of professionalism, discretion, and confidentiality

Functieomschrijving

Overzicht

MasTec Communications Group is een toonaangevend nationaal bouwbedrijf voor infrastructuur dat actief is in de hele Verenigde Staten.

MasTec Communications Group voert zowel wireline als draadloze communicatiediensten uit op nationale schaal. We zijn experts op het gebied van de bouw van celtorens, RF-engineering, de installatie van breedband glasvezelkabels, OSP-engineering, wireline-constructie en noodonderhoudsdiensten.

Bij MasTec kom je bij een familie, waar we elkaar steunen en een sfeer van teamwork creëren. Als deel van ons team zijn je mogelijkheden onbeperkt.

Verantwoordelijkheden:

As a Data Entry Billing Clerk, you are responsible for performing clerical work in reviewing, processing, and maintenance of basic accounting or engineering-related documents. You believe in doing the job right. Being the best. And you’re up for the challenge.

Daarnaast zul je:

• Work directly with the office staff (Regional Management, project managers, accounting) and assist with multiple and varied tasks
• Keep all office documents filed (paper/electronically), organized, and maintained
• Be responsible for the accurate, efficient, and timely payment of subcontractors
• Review invoices for appropriate documentation and approval before payment
• Enter invoices in a timely and accurate manner daily, with proper approvals
• Process 2 and 3-way purchase order invoices and act as a primary contact between internal and external customers to resolve issues that arise
• Provide accurate and effective document preparation and records management.
• Perform other related duties as required

Kwalificaties

Over jou:

• Je hebt een staat van dienst in het afronden van werk met een hoog kwaliteitsniveau
• Je hebt aanleg voor het oplossen van moeilijke problemen en houdt van een hands-on aanpak van je werk
• You have three or more years of clerical experience
• You have strong computer and business solutions software skills
• You possess excellent time management skills and the ability to multitask and prioritize work
• You’re able to perform accurate computations and verification of data
• Able to prepare basic reports
• Able to use word processing, spreadsheet, database, and related software applications

Functieoverzicht:

We zijn op zoek naar een toegewijde en klantgerichte Customer Service Representative om ons team te versterken. In deze functie ben je verantwoordelijk voor het bieden van uitzonderlijke ondersteuning aan klanten en interne teams met behulp van onze CRM-tool en meetrapporten. Je maakt gebruik van je communicatieve vaardigheden en productkennis om vragen te beantwoorden via Zendesk (e-mail, chat en telefoon) en zorgt voor een naadloze klantervaring.

Functie details:

• Thuiswerken
• Verschuivend schema

Verantwoordelijkheden:

• Zendesk Ticketbeheer:
  • Besteed het grootste deel van je tijd aan het beheren van de Zendesk ticketwachtrij.
  • Reageer snel en professioneel op vragen van klanten en interne medewerkers.
• Klantenservice:
  • Beantwoord een breed scala aan vragen van klanten, van eenvoudig tot complex, via e-mail en chat.
  • Behandelen van aangewezen telefoondiensten om klanten direct te helpen.
  • Bied hulp op expertniveau en los problemen van klanten op met de nadruk op duidelijke communicatie en productexpertise.
• Productkennis:
  • Blijf op de hoogte van productverbeteringen, nieuwe functies en probleemoplossingsprocedures om klanten effectief te ondersteunen.
• Team Samenwerking:
  • Bevorder effectieve communicatiepraktijken binnen het team om consistente en accurate interacties met klanten te garanderen.
  • Bijdragen aan een ondersteunende teamomgeving waarin klanttevredenheid voorop staat.

Kwalificaties:

• Experience with Zendesk is required.
• Sterke communicatieve vaardigheden, zowel schriftelijk als mondeling.
• Het vermogen om meerdere taken efficiënt uit te voeren in een snelle omgeving.
• Proactieve probleemoplossende vaardigheden en een klantgerichte instelling.
• Aantoonbaar vermogen om te leren en op de hoogte te blijven van productfuncties en probleemoplossingsprocessen.

Functieomschrijving

As a Customer Service Representative, you will be responsible for providing support to our clients’ customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Functie details:

• Klantenservice
• Work from home until further notice
• Shift: The Shift will follow a 4×12 schedule. The Support provided by the client is 24×7, and we are looking for people who are very flexible when it comes to the shift.

Verantwoordelijkheden:

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions
• Familiarize yourself with products and services offered by the client
• Record all customer interactions
• Escalate issues to another department as needed
• Ensure Customer satisfaction and provide professional customer support.
• We are not expecting huge traffic of incoming calls at the start, so you maybe tasked to do the following during downtime:
• Annotation-Some basic QA task

Kwalificaties:

• At least 2 years’ experience in a customer service role

• Excellent English communication skills

• Experience with Zendesk (Nice to have)

• Amenable in working at any shift including weekends

• Good phone etiquette

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

Functie details:
Call Coördinator
M-F, 22:00 - 07:00 PH Tijd
Thuis werken

Job Summary: This individual will be responsible for coordinating field technicians by performing the following duties

• Het onderhouden van een sterke klantrelatie door het regelen en coördineren van technische diensten op locatie en het voldoen aan de SLA's (Service Level Agreements) van klanten.
• Controleer elke nieuwe service-oproep en zorg ervoor dat alle vereiste informatie aanwezig en correct is.
• Lokale technici vinden om service uit te voeren. Bereid technici voor op servicebezoek en stel verwachtingen op voor de levering van de service, inclusief verwachte aankomsttijd, benodigd gereedschap, documentatievereisten, enz.
• Documenteren van alle aspecten van serviceactiviteiten, inclusief ETA's, bijhouden van onderdelen, taakstatus enz.
• Zorg voor uitstekende communicatie met klanten, technici en de boekhouding om een soepele gespreksstroom te garanderen; gebruik telefoon, e-mail, IM en interne systeemnotities effectief en professioneel.Houd de wachtrij voor taken schoon en up-to-date met alle benodigde / vereiste informatie en nauwkeurige follow-up data
• Service-oproepen door EOD afsluiten op dezelfde dag dat de oproep is voltooid.
• Snel en nauwkeurig retourbezoeken afhandelen om de betaling voor alle uitgevoerde diensten te garanderen.
• Telefoontjes tijdig beantwoorden
• Andere taken uitvoeren waarom wordt gevraagd.

Kwalificaties

• 2-3 jaar ervaring met administratieve ondersteuning op afstand.
• Je moet detailgericht zijn en beschikken over uitstekende communicatieve en organisatorische vaardigheden.
• Moet kunnen omgaan met een hoge werkdruk en veel stress.
• Het vermogen om meerdere taken tegelijkertijd uit te voeren.
• Zelfstandig kunnen werken.

Positiesamenvatting

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

Deze functie staat open voor kandidaten met een achtergrond in webontwikkeling, botontwikkeling, UI/UX of automatisering, met een sterke eis voor basisontwerpvaardigheden om de visuele lay-out en de presentatie van inhoud te ondersteunen.

Job Details:
Work from Home
Monday to Friday | 12 AM to 9 AM PST
*Following PH Holidays

Verantwoordelijkheden

• Samenwerken met de CPO om bot-building initiatieven te ondersteunen.
• Klanten helpen met botbeheer en tegelijkertijd minimale klantenservice-/accountbeheerfuncties uitvoeren.
• Zet engagement agents op, bewerk ze en test ze met behulp van meegeleverde scripts en richtlijnen.
• Inhoud laden, functionaliteit controleren en eenvoudige updates uitvoeren.
• Technische problemen identificeren en signaleren voor escalatie naar het kernteam.
• Basisontwerpvaardigheden toepassen voor lichte beeldbewerking, lay-outaanpassingen en opmaak van inhoud.
• Zorg ervoor dat bots een soepele en gebruiksvriendelijke ervaring bieden in lijn met UI/UX best practices.
• AI-agentvideo's genereren met interne tools/software.
• Pas je snel aan aan nieuwe tools en processen, met training die je in staat stelt om binnen 2 weken je eerste bot te bouwen.

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.
• Review and validate UI components, interactions, and visual elements for consistency and usability.
• Identify UX issues related to user flow, navigation, readability, and accessibility.
• Test animations, buttons, links, images, and embedded media for functional accuracy.
• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.
• Perform cross-browser and responsiveness checks as required.

Kwalificaties

• Experience performing front-end QA for websites, apps, or digital products
• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience.

• Webontwikkeling (WordPress, drag-and-drop bouwers of basiskennis van codering).

• Automatiseringstools (Zapier, n8n, Make of vergelijkbare platforms voor workflowautomatisering).
• Bot Development (ervaring met het bouwen of beheren van bots op chatbot/conversationele AI-platforms).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).
• Detailgericht, aanpasbaar en vertrouwd met het leren van nieuwe technologie.
• Enthousiast over AI, no-code platforms en automatisering.
• Sterke probleemoplossende en communicatieve vaardigheden.

• Je kunt zelfstandig werken en samenwerken met leidinggevenden en klanten.
• Videobewerking is een voordeel.
• Ability to identify UI inconsistencies, spacing/alignment issues, broken elements, and user flow gaps.
• Familiarity with usability principles and best practices in UX.
• Comfortable documenting issues clearly with screenshots, steps to reproduce, and expected results.

Positiesamenvatting

We are seeking a Billing & Accounts Receivable (AR) Specialist to join our growing Finance team. This role is responsible for customer invoicing, payment application, and managing accounts receivable collections. The position plays a critical role in ensuring accurate billing, timely collections, maintenance of accurate financial records, and effective cash flow management.

The ideal candidate has strong AR experience, exceptional attention to detail, solid analytical skills, and excellent written and verbal communication skills in English. A proactive mindset and the ability to collaborate effectively with both internal teams and customers are essential for success in this role.

Functie details:

• Hybrid Set Up
• Schedule: Monday to Friday | 8:00 AM – 4:00 PM EST
• Observes U.S. Holidays

Belangrijkste verantwoordelijkheden

Billing & Accounts Receivable

• Generate sales orders and issue customer invoices accurately and in a timely manner.

• Apply customer payments in the accounting system; reconcile and resolve discrepancies.

• Monitor overdue invoices and follow up to ensure timely collections while maintaining positive customer relationships.

• Collaborate with internal teams to resolve customer payment issues; escalate collection matters when necessary.

• Support month-end close activities related to accounts receivable.

• Prepare and distribute AR aging reports and collection status updates.

• Respond to customer inquiries regarding invoices, payments, and account statements.

• Recommend and implement process improvements to enhance billing accuracy and collection efficiency.

Process & System Support

• Partner with the Senior Billing & AR Analyst and Accounting Manager to improve invoicing and collection workflows.

• Assist with billing system testing and validation.

• Support data cleanup initiatives in NetSuite and identify process or data gaps within Salesforce.

Kwalificaties

• Associate’s or Bachelor’s degree in Accounting or related field.

• 3+ years of experience in billing and collections functions.

• Experience supporting North American companies within an outsourced finance or shared services environment is preferred.

• Proficiency in NetSuite; Salesforce experience is a strong plus.

• Sterke analytische en probleemoplossende vaardigheden.

• Uitstekende aandacht voor detail en nauwkeurigheid.

• Advanced proficiency in Microsoft Excel.

• Strong written and verbal communication skills in English.

JOB OVERVIEW
We are seeking a highly organized and detail-oriented Admin Assistant to support multiple stakeholders across scheduling, back-end operations, client coordination, and administrative functions. Working within the EOS (Entrepreneurial Operating System) framework, this role plays a critical part in maintaining smooth day-to-day operations, ensuring timely client communications, and supporting key business processes. The ideal candidate is proactive, reliable, and comfortable handling diverse administrative responsibilities in a fast-paced environment.

JOB DETAILS
Work set up: Work from Home
Schedule: Monday to Friday | 12:30 AM to 9:30 AM (Manila time)
Holiday: US Holidays

RESPONSIBILITIES

Calendaring Support

• Schedule all client progress meetings based on term cadence
• Schedule additional client meetings as needed based on action items
• Monthly — schedule Tech Best Practices sessions
• Quarterly — schedule State of the Company meeting (include SME)
• Manage and launch Calendly scheduling

Administrative Support

• Perform ad hoc tasks as assigned by stakeholders
• Provide general administrative assistance across teams

Tax Document Support

• Request tax documents from clients
• Locate tax documents when concerns arise
• Save tax documents in the appropriate tax folder
• Update the tax spreadsheet

Email and Calendar Management

• Manage team email inboxes and respond or forward messages as needed
• Manage executive email inboxes
  • Schedule meetings
  • Update calendars
  • Sweep and organize emails
  • Communicate with clients

Marketing and Design Support

• Assist with basic graphic design tasks
• Support digital marketing platform activities as needed

Back-end Operations

• Launch all client meeting progress workflows
• Launch client onboarding and offboarding
  • Update Advyzon, Asana, and client folders in Box
• Launch client onboarding and offboarding (domains tracking)
  • Update spreadsheets and add to domains
• Launch tax projects
• Update TIG
  • Communicate with clients to request files
  • Communicate with agents to request client policy
• Update TCC
• Update meeting schedules
• Prepare initial necessary documents prior to client meetings
• Generate asset allocation via Advyzon and edit when gray areas arise

Repeated Tasks

• Create next year’s folders and perform cleanup
• Update Net Worth in Advyzon
• Update Ninety Scorecard

Kwalificaties

• Proven administrative or virtual assistant experience
• Strong organizational and time management skills
• Uitstekende schriftelijke en verbale communicatievaardigheden
• High attention to detail and ability to manage multiple priorities
• Experience with calendar management and email handling
• Familiarity with tools such as Advyzon, Asana, Box, and Calendly is preferred
• Basic graphic design skills and exposure to digital marketing platforms are a plus
• Ability to work independently in a remote environment
• Proactive, dependable, and able to handle ad hoc requests efficiently

Functieoverzicht:

The Accounts Officer will manage the day-to-day accounting operations for both entities, ensuring accurate books, healthy cash flow, and timely follow-up on outstanding payments. This role supports the business by maintaining strong financial processes and contributing to continuous operational improvement.

Functie details:

• Thuiswerken
• Schedule: Monday to Friday | 8:00 AM to 5:00 PM (Manila time)
• Volgende Filipijnse feestdagen

Verantwoordelijkheden:

• Manage accounts receivable, including invoicing, payment allocations, and overdue follow-ups
• Handle accounts payable, supplier payments, and reconciliations
• Perform bank and credit card reconciliations
• Monitor and update cashflow regularly
• Maintain accurate and up-to-date financial records in Xero
• Assist the accountant with BAS preparation
• Support the development and improvement of financial SOPs as the business scales

Key Qualifications:

• Minimum of 3 years of bookkeeping experience
• Strong accounts receivable experience, including managing overdue follow-ups
• Experience using Xero accounting software
• Australian accounting experience
• Highly detail-oriented, organized, and proactive
• Comfortable working in a fast-paced, growing startup environment

Functieoverzicht

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

Functiegegevens

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

Kwalificaties

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

Positiesamenvatting

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

Verantwoordelijkheden

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

Kwalificaties

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

Functieoverzicht:

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

Functie details:

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• Volgende Amerikaanse feestdagen

Verantwoordelijkheden:

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

Kwalificaties:

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• Uitstekende mondelinge en schriftelijke communicatievaardigheden.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

The L1 Support Engineer is responsible for providing technical assistance to end users of a leading Learning Management System (LMS). This role supports faculty, staff, students, LMS administrators, and corporate users by delivering troubleshooting and technical support via phone and chat. The position acts as a liaison between customers and Tier 2 Support during escalations and ensures issues are followed through to resolution.

Job Details
Work setup: Onsite (Exxa)
Schedule: Monday to Sunday | Shifting Schedule (24/7 coverage)

Holiday followed: Agents will work the holidays if their shift lands on the holiday.

Start Date: July 20, 2026

Duration: 2 to 3 months

Verantwoordelijkheden

• Handle support tickets via phone and live chat from faculty, staff, and student end users.
• Escalate tickets that cannot be resolved to the Level 2 Support Team.
• Provide timely and accurate updates to users.
• Thrive in a fast-paced, agile environment requiring critical thinking and adaptability.
• Validate and clarify reported issues.
• Answer how-to questions related to the LMS platform.
• Resolve end-user issues through the system’s user interface when possible.
• Replicate, troubleshoot, and document simple bugs.
• Maintain thorough, clear, and complete records in the ticketing system.
• Ensure a friendly, efficient, and dependable customer experience.
• Create and maintain support process documentation when assigned.

Kwalificaties

• High school diploma or equivalent.
• Fluent in English with strong reading, writing, and speaking skills.
• Strong technical troubleshooting and analytical abilities.
• Proven ability to work independently in a self-directed environment.
• Ability to think quickly, communicate positively, and work proactively.
• Professional demeanor in handling clients and interactions.
• Positive attitude and strong team energy.

Additional Requirements

• Willingness to undergo a background check and pre-employment medical exam.

Nice to Have

• Experience teaching or instructing using educational technology platforms.
• Experience supporting educational technology in a school or college setting.
• Familiarity with cloud-based technology solutions.
• Experience collaborating using tools such as Slack and/or Jira.

Job Overview
The Senior Network Engineer (IP/MPLS Focus) will be responsible for designing, deploying, and managing the organization’s logical network infrastructure across core and access environments. This role supports a modern IP and fibre network and works closely with field technicians and the NOC to ensure network stability, scalability, and performance. Physical builds are not required; however, the role provides technical guidance for rollouts and escalations. The engineer will also act as a key escalation point for the NOC team.

Functie details:

Thuiswerken

Monday to Friday, 10 am to 7pm Brisbane Time – 8 am to 5 PM Manila time

Volgende Filipijnse feestdagen

Verantwoordelijkheden

• Configure and manage core routing protocols (BGP, IS-IS)
• Deploy and maintain MPLS Segment Routing (MPLS-SR) and EVPN
• Perform network capacity planning and optimization
• Troubleshoot and resolve escalated network faults
• Serve as the escalation point for NOC issues
• Provide recommendations on hardware selection
• Manage upstream peering relationships
• Oversee and support NOC escalations
• Build and maintain technical documentation and SOPs
• Provide technical guidance to field technicians during rollouts
• Support network builds and configuration activities
• Manage and support VPN environments

Kwalificaties

• 3+ years of relevant network engineering experience (5+ preferred)
• Strong hands-on networking capability is required

Job Overview

The Recruitment and Onboarding Specialist is responsible for managing the full-cycle recruitment process and ensuring a smooth onboarding experience for new hires. This role partners closely with hiring managers to attract and hire quality talent while coordinating pre-employment requirements and onboarding activities. The position also supports HR administration and maintains accurate records in the HR Information System (HRIS), with opportunities to assist in broader HR initiatives when needed.

Functiegegevens

• Work setup: Hybrid | 3 days onsite, 2 days work from home | Bridgetowne
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH
• Holiday: Will follow Australian Holidays

Verantwoordelijkheden

Werving

• Manage end-to-end recruitment for assigned roles, from job requisition to offer stage.
• Partner with hiring managers to understand hiring needs and develop sourcing strategies.
• Prepare and post job advertisements across relevant recruitment platforms.
• Source, screen, and shortlist qualified candidates.
• Coordinate and schedule interviews between candidates and hiring managers.
• Maintain regular communication with candidates and ensure a positive recruitment experience.
• Track recruitment progress and maintain accurate recruitment data and reporting.

Onboarding

• Coordinate onboarding activities to ensure a smooth transition for new hires.
• Facilitate pre-employment requirements including documentation and background checks.
• Prepare onboarding materials and ensure completion of employment documentation.
• Coordinate with internal teams to ensure system access, equipment, and onboarding schedules are arranged.
• Maintain accurate onboarding records within the HRIS.

HR Administration Support

• Maintain and update employee records within the HR Information System (HRIS).
• Assist with HR documentation, reporting, and data tracking.
• Support employee lifecycle processes such as employee data updates and documentation.
• Assist with HR administrative tasks and process improvements when required.

Kwalificaties

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Demonstrated experience in full-cycle recruitment and onboarding coordination.
• Strong experience in candidate sourcing, screening, and interview coordination.
• Experience working with HR Information Systems (HRIS) and maintaining employee records.
• Excellent communication, organizational, and stakeholder management skills.
• Strong attention to detail and ability to manage multiple recruitment processes simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience supporting general HR functions such as HR administration or employee lifecycle processes.
• Familiarity with ELMO or similar HRIS platforms.
• Experience in manufacturing, processing, or FMCG industries.
• Exposure to HR reporting, documentation, or HR process improvement initiatives.

Functieoverzicht:

We are seeking a highly organized and dedicated Project Administrator to join our team. The Project Administrator will play a crucial role in providing administrative support to our project teams, ensuring the smooth operation of day-to-day tasks and project activities. This role will require strong communication skills, a keen attention to detail, and the ability to manage multiple tasks simultaneously. The successful candidate will be proactive, efficient, and adaptable in a dynamic, fast-paced environment. This position is based in our Bridgetowne, QC office.

Functie details:

• Werk op locatie - Bridgetowne, QC
• Monday to Friday, from 8 AM to 5 PM (Manila Time)
• *Following Australian Holidays
• *A year-end shutdown typically lasting 3-4 weeks starts a week before Christmas. During this time, you are expected to use your vacation leaves to compensate for the non-holiday workdays. We provide an extra 5 days of annual leave during this shutdown period to regular employees.

Verantwoordelijkheden:

• Answering phone calls and responding to queries from both internal and external stakeholders in a professional and timely manner.
• Following up on appointments with clients and contractors to ensure seamless communication and coordination.
• Organizing schedules for project teams, including arranging meetings, updating calendars, and ensuring all team members are aware of their commitments.
• Performing administrative tasks using Microsoft Excel and Word, including data entry, document creation, and report generation.
• Filling out and submitting project-related online forms, ensuring accuracy and completeness of information.
• Performing other job-related duties as assigned, showing flexibility and a willingness to contribute to the team’s objectives.
• Supporting the project management team in the execution of their tasks, contributing to the overall success of the project.

Kwalificaties:

• Bachelor’s degree in business studies, Administration, Management, or a related field from a recognized institution.
• Excellent command of English, both oral and written, for effective communication with internal and external stakeholders.
• Proficiency in Microsoft Office Suite, including Word and Excel. Familiarity with PDF documents is also necessary.
• Experience in a Clerical/Administrative Support role, ideally within a project-based or similar dynamic environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Proactive, adaptable, and capable of working independently as well as part of a team.
• Excellent problem-solving skills and the ability to make decisions in a fast-paced environment.
• Strong interpersonal skills and the ability to build and maintain relationships with clients and contractors.

Functieoverzicht

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

Functiegegevens

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

Kwalificaties

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

Functieoverzicht:

De productieplanner/inkoper maakt integraal deel uit van de nationale planning- en inkoopteams en is verantwoordelijk voor de inkoop van producten om 100% van de dagelijkse productieplannen van de locatie te halen. Deze functie is het dagelijkse aanspreekpunt voor leveranciers van de klant en beheert de communicatie om strategische relaties te onderhouden. De ideale kandidaat levert eindig materiaal van hoge kwaliteit en productieschema's binnen zowel de "vaste" als de "handelszones", waarbij wordt voldaan aan het master supply plan en de daadwerkelijke vereisten van de klant. Daarnaast werkt deze functie nauw samen met teams op locatie om mogelijkheden te identificeren voor het verbeteren van de efficiëntie en het verminderen van verspilling in systemen en processen.

Functiegegevens

• Hybride opstelling - Bridgetowne, Pasig
• 5-day rotational schedule
• Ochtenddienst | Manilla Tijd

Verantwoordelijkheden:

• Dagelijkse productieplannen maken met behulp van de ERP-systemen van de klant.
• Zorg voor kwaliteits-, haalbaarheids- en materiaalschema's in dagelijkse tijdsblokken om de efficiëntie van de fabriek te optimaliseren.
• Onderhouden en beheren van het productieproces op de site binnen handels- en vaste zones om consistentie tussen de wekelijkse bevoorradingsplannen en dagelijkse planningen te garanderen.
• OPS-basissequentiegegevens onderhouden.
• Plannen op capaciteit en oplossingen vinden wanneer locaties overcapaciteit hebben, rapporteren aan de Planning Manager.
• Onderhouden van stamgegevens in alle Planning ERP-systemen.
• Werk samen met Demand Planning, Sales en Operations om overtollige voorraden en/of dumps van eindproducten te minimaliseren.
• Bereid productieplannen voor evenementen van tevoren voor, waaronder feestdagen, sportevenementen en lanceringen.
• Maak wekelijkse leveringsschema's voor leveringen voor elke productlijn door de beschikbaarheid van leveringen af te stemmen op het masterplan van de klant om aan de geplande productievereisten te voldoen.
• Begrijp de opties voor vrachtkosten om ervoor te zorgen dat de voorraad in kaart wordt gebracht en wordt besteld om het gebruik van vrachtwagens en vracht te maximaliseren.
• Maak dagelijks voor elke productielocatie beschikbaarheidsrapporten van Material to Plan.
• Alle relevante systeemgegevens bijhouden volgens de vereiste normen, inclusief alle wekelijkse en dagelijkse sjablonen.
• De efficiëntie, betrouwbaarheid en integriteit van onze planningssystemen ontwikkelen.
• Functioneel meewerken om de efficiëntie van de fabriek te optimaliseren.
• Voer coderingen uit voor het vullen van casussen, publiceer CSL's, analyseer gegevens op trends en werk samen met relevante teams om de algehele casusvulling te verbeteren.
• Bereid gegevens voor en neem deel aan wekelijkse evaluatievergaderingen over operationele planning, waarbij je acties onderneemt voor publicatie aan de groep.
• Voer nauwkeurige coderingen uit voor het dumpen van grondstoffen, analyseer trends en werk samen met relevante teams om de totale waarde van gedumpte grondstoffen te verlagen.
• Samenwerken met regionale supply managers om de inkomende DIFFOT-prestaties te verbeteren, levertijden te optimaliseren en bestelveelvouden met leveranciers te standaardiseren.
• Samenwerken met operationele leidinggevenden om ervoor te zorgen dat de productie op locatie en de plannen resulteren in eindproducten van hoge kwaliteit.
• De voorraad grondstoffen bijhouden binnen de afgesproken richtlijnen om de versheid/kwaliteit te maximaliseren en de blootstelling aan dumping te minimaliseren, en waar nodig wijzigingen in de locatie of recepten doorvoeren.
• Kampioen zijn van Zero Harm programma's en initiatieven.
• Een positieve veiligheidscultuur bevorderen.
• Zorg ervoor dat de totale inventaris op locatie binnen de afgesproken ontvangstcapaciteit valt om een veilige werkomgeving te handhaven.
• Ervoor zorgen dat alle beleidsregels en procedures van het bedrijf op het gebied van gezondheid en veiligheid worden nageleefd.

Kwalificaties:

• Aantoonbare ervaring binnen een FMCG/productiebedrijf (bij voorkeur kort houdbaar).
• Aantoonbare ervaring met productieplanning en -roostering.
• Ervaring met het leveren van commerciële resultaten in een operationele omgeving.
• Het vermogen om samenwerkingsrelaties aan te sturen en verantwoording af te leggen die resultaten oplevert.
• Ervaring met planning en scheduling tools en ERP-software.
• Eerdere ervaring met het werken met afgelegen productielocaties is een pluspunt.
• Sterke wil om te leren en te groeien, zowel persoonlijk als professioneel.
• Sterke ethiek en oog voor detail.
• Het vermogen om met meerdere belanghebbenden samen te werken en deze te coördineren om gemeenschappelijke resultaten te bereiken.
• Goed in staat om veel bewegende en veranderende activiteiten tegelijkertijd te managen.
• Het vermogen om creatief te denken en nieuwe voorstellen te presenteren die waarde toevoegen.
• Sterke probleemoplossende vaardigheden en het vermogen om logisch te werken vanuit eerste principes.
• Een hoge mate van vasthoudendheid en veerkracht, met een resultaatgerichte mentaliteit.
• Hoog niveau van schriftelijke en verbale communicatie.
• Vertrouwen in alle communicatie.
• Toont absolute eerlijkheid en integriteit.
• Stelt problemen aan de orde en doet aanbevelingen terwijl hij de mogelijke gevolgen in overweging neemt.
• Bouwt constructieve relaties op met alle essentiële belanghebbenden.
• Sterke, pragmatische teamspeler.
• Zoek naar nieuwe manieren om oude problemen op te lossen.
• Stelt hoge eisen aan zichzelf en anderen.
• Behandelt iedereen met respect en eerlijkheid.

Functieoverzicht:

The Paralegal will support the Commercial Legal team by handling contract and document execution work end-to-end — so senior legal resources can focus on negotiation, drafting strategy, legal research, and improving the contract lifecycle process. This role is hands-on and document-heavy, requiring strong familiarity with commercial contract structures (especially MSAs/SOWs/NDAs and software/SaaS agreements), excellent attention to detail, and the ability to manage high-volume workflows with independence and consistent accuracy.

Functie details:

• Work Setup: Onsite – Quezon City (TBA exact location)
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time (ET) | 9:00 PM – 6:00 AM Manila Time
• Flexibility may be considered later (e.g., earlier/later shift) as long as there is meaningful overlap with the team for live collaboration
• Holidays: Follow US holidays

Verantwoordelijkheden:

• Support contract execution from intake to signature, including drafting support, revisions, redline coordination, and finalization for:
• Master Service Agreements (MSAs), Statements of Work (SOWs), NDAs
• Professional services agreements
• Software and SaaS agreements
• Support Contract Lifecycle Management (CLM) administration and workflow execution: intake, routing, status tracking, version control, archiving, and recordkeeping
• Maintain contract data/metadata and support reporting needs tied to contract workflows (e.g., cycle time, volume tracking, provision tagging)
• Draft and revise ancillary legal documents as needed (amendments, assignments, estoppels, SNDAs, letter agreements)
• Coordinate with internal stakeholders to clarify business terms, gather missing inputs, and keep items moving through the pipeline
• Maintain organized legal files, templates, and standard forms; contribute to improving templates and execution processes
• Perform contract-focused research and analysis (primarily within contractual documents), and flag issues or inconsistencies for escalation

Kwalificaties:

• At least 2 years of experience in a Paralegal role supporting US-based commercial or corporate legal work, with exposure to US legal documentation and processes.
• Strong familiarity with commercial contract structures and legal terminology (MSA/SOW/NDA/PSA; software/SaaS agreements)
• Excellent attention to detail with strong document control practices (tracking, versioning, clean handoffs)
• Strong written and verbal communication skills; comfortable coordinating with multiple stakeholders
• Able to manage multiple tasks with competing deadlines and maintain high accuracy
• Comfortable working independently in a remote setup while collaborating closely with a legal team
• US-style commercial contracts/documentation preferred (extensive common-law contract exposure may also be acceptable)

Nice to Have’s:

• Hands-on experience with Ironclad or other CLM tools (e.g., ContractWorks, DocuSign CLM, Agiloft, Icertis)
• Exposure to legal operations reporting and KPI tracking related to contracting workflows
• Experience supporting high-volume vendor contracting environments
• Experience supporting lease documentation workflows (amendments, estoppels, SNDAs, assignments)

Functieomschrijving

Overzicht

Bij MasTec Communications Group bouwen we aan de toekomst. De jouwe en de onze.

As a Project Coordinator, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Verantwoordelijkheden

As a Project Coordinator, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you’re up for the challenge.

Daarnaast zul je:

• Identificeren en wegnemen van belemmeringen voor een succesvolle afronding van het totale project, met speciale nadruk op het oplossen van problemen met onderaannemers
• Provide timely project status updates to the Project Managers’ submissions for the Cabinet resolution of those problems and issues that cannot be resolved at lower levels
• De bedrijfsdatabase onderhouden en bijwerken
• Aangepaste rapporten en draaitabellen genereren en de VLOOKUP-functionaliteit gebruiken
• Creëren en bijhouden van contracten, inkooporders, indieningen en complete handleidingen voor het afsluiten van projecten
• fungeren als het primaire aanspreekpunt voor externe vertegenwoordigers van leveranciers en functionele consultants voor algemene strategische en technische projectaangelegenheden
• Alle correspondentie afhandelen tussen de hoofdaannemer, eigenaar, architect en onderaannemers

Kwalificaties

Over jou:

• Safety is a part of your day-to-day
• Je hebt een staat van dienst in het afronden van werk met een hoog kwaliteitsniveau
• Je hebt aanleg voor het oplossen van moeilijke problemen en houdt van een hands-on aanpak van je werk
• Je bent op zoek naar langetermijnprojecten
• Je vindt het leuk om je handen vuil te maken met je team
• You have a bachelor’s degree or 5 years of equivalent work experience
• Je hebt projectmanagementvaardigheden en het vermogen om complexe problemen en vraagstukken op te lossen
• Je hebt sterke Microsoft Word- en Excel-ervaring
• Je hebt een bouwachtergrond
• Je hebt inkoopervaring
• You have Norad and Oracle experience, is a huge plus
• Telecom ervaring hebben
• Je bent bedreven in het organiseren van middelen, het stellen van prioriteiten en het effectief werken op alle niveaus in een collaboratieve teamomgeving

Positiesamenvatting

The National Non-Produce Buyer is responsible for ensuring 98% availability of safe, high-quality materials that meet specifications to support daily production across all HFC manufacturing facilities. This role plays a key part in achieving optimal stock holding, buying patterns, stock rotation, delivery windows, purchase orders, and overall inventory management efficiency.

The Buyer leads coordination efforts within the buying team and across multiple divisions to ensure compliance, safety, and operational excellence throughout receivals and supply activities. This includes overseeing the morning Supply Chain Meeting, managing DIFFOT, PPV, and Quality metrics, and maintaining strong alignment between Sales and Supply Chain functions to provide clear visibility on deletions, promotions, and stock-at-risk within the non-produce portfolio.

This role also actively champions People & Capability (P&C) initiatives, setting measurable targets that demonstrate commitment to continuous improvement and operational excellence.

Functie details:

• Hybrid Setup (3 days onsite, 2 days at home) (Bridgetowne, Exxa Tower, Quezon City)
• Monday to Friday | 6 AM to 3 PM Philippine Time
• Following Queensland Holidays

Verantwoordelijkheden

Replenishment

• Ensure daily availability of sufficient materials meeting quality and specification requirements.
• Develop and maintain weekly replenishment schedules for all raw materials.
• Generate and confirm purchase orders with suppliers based on production needs.
• Coordinate inbound freight bookings and ensure accuracy of receival advices.
• Review and act on Inbound DIFFOT non-compliance daily.
• Monitor and manage stock levels within agreed targets; report and address variances.
• Identify potential dumps daily and take proactive measures to minimize losses.
• Optimize material-to-plan performance through regular stock reviews and order adjustments.
• Implement initiatives to improve service levels, reduce inventories, and drive cost efficiencies.

Procurement

• Maintain reliable, safe, and sustainable supply lines through approved sourcing plans.
• Ensure purchase orders are correctly priced and aligned with cost-saving objectives.
• Maximize price breaks and other cost advantages in accordance with supply management directives.
• Drive cost efficiency while maintaining quality and service standards.

Sourcing

• Identify opportunities to support new product development, improve existing materials, and enhance profitability.

Supply Base Management

• Manage supplier relationships in line with short- and long-term sourcing strategies.
• Maintain strong working relationships and ensure prompt communication with suppliers.
• Provide accurate feedback on non-conforming deliveries and drive quick resolution of supply issues.
• Ensure responsiveness and collaboration to maintain smooth supply operations.

Interface Management

• Build and maintain cooperative relationships with other key functional areas.
• Ensure alignment and compliance with agreed service levels and operational parameters.

Kwalificaties

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 3–5 years of experience in purchasing, planning, or inventory control within FMCG or a related industry.
• Strong commercial acumen with an entrepreneurial mindset and a drive for continuous improvement.
• Proven ability to coordinate and influence multiple stakeholders to achieve business objectives.
• Excellent negotiation, communication, and problem-solving skills.
• Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Demonstrated resilience and results-oriented approach with a focus on operational excellence.
• Proficiency in using ERP systems and software tools to support procurement and inventory processes.
• Collaborative and proactive, with the ability to think strategically while executing operational tasks effectively.

Functieoverzicht:

De National Material Quantity Surveyor is verantwoordelijk voor het nauwkeurig analyseren en beoordelen van bouwtekeningen en specificaties om gedetailleerde materiaalcalculaties te maken. Deze rol is cruciaal bij het ondersteunen van de verkoop- en projectteams door te zorgen voor nauwkeurige calculaties voor vloeren en aanverwante materialen volgens de projectvereisten. De Quantity Surveyor werkt nauw samen met de teamleiders en maakt deel uit van een toegewijd team dat verantwoordelijk is voor het op tijd en binnen de door het bedrijf gestelde normen leveren van hoogwaardige materiaalopnames.

Functie details:

• Maandag t/m vrijdag 22:00 tot 07:00 Manilla-tijd
• Work onsite (Bridgetowne, Quezon City)
• *Volgens geselecteerde Filippijnse feestdagen

Verantwoordelijkheden:

• Plan- en specificatieanalyse:
  • Analyseren en beoordelen van plannen en specificaties om nauwkeurige schattingen te maken met het noodzakelijke detailniveau voor alle ontwerpfasen (budgettair, DD, CD, GMP of Double-Check).
  • Zorg ervoor dat alle benodigde materialen aanwezig zijn, inclusief vloeren, sierlijsten, overgangen en aanverwante onderdelen.
• Schatting van de materiaalhoeveelheid:
  • Uitgebreide schattingen maken van de hoeveelheid materiaal voor vloeren en bijbehorende materialen om aan alle vereisten van het offertepakket voor vloeren te voldoen. (Deze functie is niet verantwoordelijk voor de prijsbepaling van materiaal en arbeid).
• RFI-beheer:
  • Projectspecifieke verzoeken om informatie (RFI's) opstellen en indienen ter beoordeling door verkoopteams, architecten of algemene aannemers om eventuele onduidelijkheden in de plannen of specificaties te verduidelijken.
• Kostenbesparende identificatie:
  • Identificeer potentiële kostenbesparingsmogelijkheden en geef suggesties aan projectteams voor materiaaloptimalisatie en projectefficiëntie.
• Kwaliteitscontrole en beoordeling:
  • Je eigen werk controleren op nauwkeurigheid en volledigheid voordat het wordt ingediend bij het verkoopteam.
  • Deelnemen aan een beoordelingsproces op twee niveaus, waarbij het werk eerst wordt beoordeeld door een lokale Team Lead en vervolgens door de in de VS gevestigde Senior Estimator of Team Lead om eventuele fouten of omissies op te sporen.
• Normen en naleving:
  • Voltooi alle schattingen tijdig en in overeenstemming met de nationale schattingsnormen en bedrijfsrichtlijnen.
  • Volg bedrijfsprocedures voor calculatie, documentatie en projectmanagement om consistentie en kwaliteit te behouden voor alle projecten.
• Samenwerking en rapportage:
  • Werk nauw samen met de teamleider om feedback te krijgen en eventuele wijzigingen door te voeren in toekomstige schattingen.
  • Zorg voor regelmatige updates en rapporten aan de Team Lead en andere relevante belanghebbenden over de voortgang van het project en eventuele problemen.

Kwalificaties:

• Bachelordiploma in engineering (civiel, mechanisch, elektrisch of bouwkundig), architectuur of een verwant vakgebied. Kandidaten met gelijkwaardige ervaring in de materiaalkwantiteitscontrole of een aanverwante discipline komen ook in aanmerking.
• Minimaal 2-5 jaar ervaring in een gerelateerd vakgebied, zoals quantity surveying, architectuur of engineering.
• Ervaring met het maken van materiaalcalculaties is zeer wenselijk.
• Sterke vaardigheid in het lezen en interpreteren van bouwtekeningen, met name Amerikaanse bouwtekeningen.
• Een hoge mate van analytisch denken om plannen te beoordelen en mogelijke problemen of gebieden voor kostenbesparingen te identificeren.
• Je moet zeer detailgericht zijn en ervoor kunnen zorgen dat alle schattingen grondig en nauwkeurig zijn.
• Bekwaamheid in het werken met imperiale maten is essentieel.
• Ervaring met Microsoft Office Suite en schattingssoftware is zeer gewenst, maar niet vereist omdat er training wordt gegeven.
• Uitstekende mondelinge en schriftelijke communicatievaardigheden om duidelijke RFI's op te stellen en effectief samen te werken met teamleden en belanghebbenden.

Job Overview
The Junior Marketer & Graphic Designer is a hybrid creative and execution-focused role supporting the Marketing team. This position is responsible for producing high-quality visual and digital marketing assets across social media, email, web, and print channels. The role requires the ability to translate strategic direction into consistent, brand-aligned deliverables while managing multiple priorities with speed, accuracy, and attention to detail.

Functiegegevens

• Work Setup: Work from Home
• Schedule: Monday to Friday | 10:00 PM to 7:00 AM | Philippine Time
• Holiday: Will follow US holidays

Verantwoordelijkheden

• Design and publish visual assets across social media platforms (LinkedIn, Facebook, Instagram) based on provided marketing direction.
• Create marketing collateral such as flyers, one-pagers, email graphics, product visuals, and event materials.
• Support website updates and landing page creation using WordPress, including tools such as Elementor and Beaver Builder.
• Design and format marketing emails using HubSpot or similar email marketing platforms.
• Manage multiple content pipelines and deadlines simultaneously while maintaining quality standards.
• Ensure brand consistency across all visual and digital assets.
• Source stock images, icons, and creative assets to support campaigns and initiatives.
• Organize, archive, and maintain digital assets using structured file naming conventions and shared drives.
• Deliver recurring outputs including weekly social media assets, monthly email visuals, event materials, and on-demand creative requests such as product launches, webinars, and key opinion leader (KOL) spotlights.

Kwalificaties

• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
• At least 1–2 years of experience in a marketing or creative production role, either in-house or agency is preferred
• Experience supporting B2B SaaS, healthcare, dental, or medical technology industries is an advantage but not required.
• Required experience using Canva.
• Familiarity with HubSpot or comparable email marketing platforms.
• Basic working knowledge of WordPress; experience with Elementor and/or Beaver Builder is preferred.
• Ability to produce high-volume visual content efficiently without compromising accuracy or quality.
• Strong understanding of typography, layout, and digital asset specifications for web and social platforms.
• Strong organizational skills, high attention to detail, and the ability to work effectively under tight deadlines.
• Clear communicator who is receptive to feedback and able to balance speed with consistency and precision.

Design & CAD Specialist

We are seeking a creative and detail-oriented Design & CAD Specialist covering Interior/Graphic and CAD Design with experience in office fitouts, retail spaces, commercial offices and joinery design. The ideal candidate will be responsible for developing design concepts including 3D, preparing technical drawings, and supporting project delivery from concept through completion.

Functie details:

• Work setup: Work from home
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH-Time

Job Duties

• Develop interior design concepts for office fitout and retail projects.

• Prepare technical drawings, layouts, and joinery details using AutoCAD and other design tools.

• Create presentation/tender materials and visual concepts using Canva and other visualization software.

• Produce space planning layouts, mood boards, and design documentation.

• Coordinate with project managers, contractors, and suppliers to ensure design intent is executed accurately.

• Review and update drawings based on client feedback and site conditions.

• Ensure designs meet functional requirements, aesthetic standards, and project timelines.

• Assist with material selection, finishes, and joinery specifications.

Skills & Qualifications

• Proven experience in interior design for office/commercial fitouts, retail spaces, and joinery.

• Proficiency in AutoCAD, Canva, and other design/drafting software (e.g., SketchUp, Revit, or similar tools).

• Strong understanding of space planning, joinery detailing, and interior finishes.

• Ability to produce clear technical drawings and design presentations.

• Good communication and collaboration skills.

• Strong attention to detail and ability to manage multiple projects.

Job Overview

The Data Migration Analyst will play a key role in supporting data migration, mapping, and master data management activities across multiple systems. The role ensures accurate, high-quality data transfer and integration while supporting business processes and stakeholders. The analyst will collaborate with business teams, QA, and technical teams to deliver clean, validated data and maintain governance standards.

Functiegegevens

Work Setup: Work From Home
Schedule: Monday to Friday | 8:00 AM – 5:00 PM UK Time | 3:00 PM – 12:00 AM PHT
Holiday: Will follow UK holidays

Verantwoordelijkheden

1. Static Master Data Maintenance

• Maintain and update static master data (Accounts, Contacts, Products, etc.) directly in Salesforce using Data Loader, Data Import Wizard, and other native tools.

• Ensure data accuracy, completeness, and consistency according to data standards and governance rules.

• Reconcile Salesforce master data with upstream/supplementary sources where integrations are not in place.

• Support controlled updates following release cycles, sandbox refreshes, or structural model changes.

2. Project Data Mapping & Migration

Source Data Identification

• Work with business data owners and SMEs to identify all required source data across spreadsheets, legacy CRMs, manually maintained lists, and other systems.

• Confirm volumes, date ranges, field definitions, and business usage to ensure correct interpretation before mapping.

Data Mapping to Salesforce Objects

• Analyse source structures and map fields, relationships, and reference data to Salesforce objects.

• Produce version-controlled data-mapping specifications covering transformations, dependencies, and business rules.

Data Cleansing (with Business)

• Lead data cleansing with stakeholders to remove duplicates, standardize values, populate missing mandatory fields, and correct inconsistent or deprecated values.

• Coordinate data reviews, validation sessions, and approval workshops.

Transformation & Load Preparation

• Transform and prepare data based on agreed mapping logic and cleansing rules.

• Align transformed data with controlled Salesforce reference data and the defined Core Model.

Migration Testing & QA

• Execute or support test data loads in SIT and UAT.

• Review datasets with business teams for accuracy, completeness, usability, and alignment with expected outcomes.

• Resolve defects collaboratively with QA and business testers ahead of production cutover.

3. Data Quality & Governance

• Apply internal data standards, validation logic, deduplication rules, and mandatory field requirements.

• Monitor data quality through dashboards, reports, and exception logs; drive continuous improvement.

• Manage data-related defects and improvements via Jira and governance processes.

• Align with Core Model guidelines, data dictionaries, and RACI structures.

4. Cross-Team Collaboration

• Partner with Salesforce Product Owners, Business Analysts, MuleSoft Integration teams, QA testers, DevOps engineers, and commercial stakeholders.

• Provide data expertise in project ceremonies (refinement, planning, cutover readiness).

• Support collaboration between UK&I digital teams and wider group teams aligning to CRM360/Core Model standards.

5. Operational & BAU Support

• Handle routine BAU data requests, updates, extracts, and reconciliations.

• Support one-off analysis, cleansing reviews, or investigations into data inconsistencies.

• Assist with sandbox refresh data preparation and production fix deployments.

Kwalificaties

Required:

• 3+ years of practical experience in data migration, data mapping, or master data management

• Hands-on experience with data migration or CRM tools (Salesforce Data Loader or Data Import Wizard a plus)

• Strong background in data cleansing, validation, deduplication, and standardization

• Experience working with multiple data sources (spreadsheets, legacy systems, CRMs)

• Ability to produce and follow data mapping and migration documentation

• Strong attention to detail and data quality focus

• Effective communication skills and experience working with business stakeholders

Preferred:

• Bachelor’s degree in IT, Computer Science, Data, Business, or equivalent

• Exposure to Salesforce CRM projects or similar CRM platforms

• Familiarity with data governance, Core Data Models, and UAT/SIT support

• Experience using Jira or similar tracking tools

Role Overview

The Customer Service & Sales Representative serves as the primary point of contact for customers, handling high-volume inbound calls and orders while actively identifying and maximizing sales opportunities. This role requires balancing excellent customer support, accurate order management, and proactive sales engagement through cross-selling and up-selling. The agent is expected to manage 50+ calls per shift, deliver a high-quality customer experience, and contribute to revenue growth in a fast-paced environment.

Functiegegevens

• Work Setup: Onsite (Bridgetowne Quezon City)
• Location: Quezon City / Pasig City
• Schedule: Shifting schedule
• Requirement: Amenable to working onsite on any shift

Belangrijkste verantwoordelijkheden

Customer Service Responsibilities

• Act as the primary point of contact for customer inquiries, orders, and concerns, ensuring timely and professional responses
• Handle a high volume of inbound calls, averaging 50+ calls per shift, while maintaining service quality
• Answer incoming customer calls in a prompt, courteous, and professional manner
• Accurately capture, update, and maintain customer account information and order details
• Navigate multiple system screens efficiently while utilizing internal tools and resources to resolve customer needs
• Use effective listening skills and open-ended questions to fully understand customer requirements, with guidance and coaching as needed
• Apply feedback from call monitoring and quality reviews to continuously improve service delivery and customer satisfaction
• Handle multiple customer interactions while maintaining accuracy, efficiency, and attention to detail

Sales Responsibilities

• Identify opportunities to cross-sell and up-sell products or services based on customer needs and order history
• Promote relevant products, add-ons, or solutions while ensuring alignment with customer requirements
• Maximize sales opportunities during customer interactions without compromising service quality
• Effectively communicate product features, benefits, and value propositions to customers
• Meet or support individual and team sales targets while maintaining a customer-first approach

General Responsibilities

• Collaborate with team members and request assistance when necessary to ensure accurate and timely resolution of customer concerns
• Adapt to changing processes, tools, and customer demands in a fast-paced environment
• Perform other related duties as assigned by management

Kwalificaties

Experience:
• 2–5 years of Customer Service experience, preferably with combined customer service and sales exposure
• Candidates with more than 5 years of relevant experience are highly preferred

Skills & Competencies:
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Proven ability to cross-sell and up-sell in a customer-facing environment
• Ability to type at least 30 words per minute with high data entry accuracy
• Working knowledge of Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to retain information and apply critical thinking skills
• Capable of handling multiple tasks and adapting to a dynamic work environment

Other Requirements:
• Willingness to work onsite at Bridgetowne, Quezon City / Pasig City
• Amenable to shifting schedules

Job Overview
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.

As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).

Functiegegevens

• Work Setup: Work from home
• Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
• Start Date: March 2026

Verantwoordelijkheden

• Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
• Review each new service call to ensure accuracy and completeness of all required information
• Source and coordinate with local technicians to perform service requests
• Prepare technicians for service calls and set clear expectations for service delivery
• Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
• Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
• Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
• Ensure service calls are closed by end of day (EOD) on the same day the work is completed
• Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
• Answer phone calls promptly and professionally
• Perform other duties as assigned

Kwalificaties

• 2–3 years of experience in remote administrative support
• Strong attention to detail with excellent communication and organizational skills
• Ability to handle high-stress and high-volume workloads effectively
• Proven ability to manage multiple tasks simultaneously
• Ability to work independently with minimal supervision

Job Overview

We are seeking Business Development Administrator to support the Business Development team with client communication, administrative coordination, and CRM management. This role involves making outbound calls to clients in Australia, confirming appointments, following up on contracts, and assisting sales teams with administrative tasks. The ideal candidate has strong spoken English with a clear and neutral accent, is confident in phone communication, and can effectively support business development activities across multiple markets.

Job Details
Work setup: Onsite
Schedule: Monday to Friday | 9-hour shift within 5:00 AM – 5:00 PM | PH Timezone (possible shifting depending on assigned market)
Holidays to follow: Australian Holidays

Verantwoordelijkheden

• Conduct outbound calls to clients in Australia.

• Support contract follow-ups and maintain communication with clients.

• Manage and update CRM records accurately.

• Confirm appointments and coordinate scheduling for the Business Development team.

• Provide administrative support related to sales and business development activities.

• Assist assigned sales representatives across different markets.

• Maintain professional communication and strong client relationship management.

• Adapt schedules as needed depending on assigned market coverage.

Kwalificaties

• Strong spoken English with a clear and neutral accent suitable for Australian clients.

• Comfortable making outbound calls and speaking with clients over the phone.

• Previous experience in customer service, sales support, or administrative roles.

• Strong communication and client handling skills.

• Ability to manage administrative tasks such as CRM updates and appointment scheduling.

• Commercial Real Estate experience is a plus but not required.

• Flexible with shift schedules depending on the assigned market.

Positiesamenvatting

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

Verantwoordelijkheden

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

Kwalificaties

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

Functieoverzicht:

We are seeking an Architectural Draftsperson with strong drafting skills and experience in producing detailed drawings for cost estimation and construction documentation. This role focuses primarily on residential projects and involves translating design concepts into accurate, high-quality architectural drawings used for construction, cost estimation, and project applications. The ideal candidate combines strong technical drafting ability with effective communication and teamwork to support overall project quality.

Functie details:

• Work setup: Work from home
• Schedule: Monday to Friday | 9:00 AM – 6:00 PM Japan Standard Time | 8:00 AM – 5:00 PM Philippine Time
• Holiday: Hybrid of Japan and Philippine holidays

Verantwoordelijkheden:

• Create architectural drawings from basic design through detailed design stages, including plans, elevations, sections, and detail drawings.
• Produce detailed drawings required for cost estimation and support quantity takeoff processes.
• Translate design intent into clear and constructible architectural drawings.
• Ensure drawings meet project specifications and quality standards.
• Collaborate with internal teams to maintain drawing accuracy and consistency.
• Maintain organized documentation and manage drawing updates and revisions.
• Contribute to improving drafting quality and project workflows.

Kwalificaties:

• Graduate of Architecture or equivalent specialized knowledge.
• Experience in architectural drafting within a design firm, construction company, or similar environment.
• Practical experience using CAD/BIM software.
• Ability to save and export drawings in DWG and DXF file formats.
• Basic knowledge of architectural structures, construction methods, and building materials.
• Strong attention to detail and ability to produce precise and well-organized drawings.
• Good communication and collaboration skills.
• Ability to manage deadlines with a strong sense of responsibility.

Leuk om te hebben:

• Experience with Rhino and JW CAD.
• Familiarity with residential architectural projects.
• Ability to understand or communicate in Japanese is not required but considered an advantage.

What We Offer:

• Stable work environment with long-term career opportunities.
• Opportunity to work on a variety of residential architectural projects.

Positiesamenvatting

The Accounts Receivable Associate is responsible for preparing accurate client invoices, ensuring correct billing of salaries, benefits, management fees, and other applicable charges. This role supports the Accounting Manager in resolving billing inquiries and contributes to financial reporting, compliance requirements, and cross-functional coordination with the Recruitment team. The position requires strong attention to detail, numerical accuracy, and the ability to manage recurring monthly reporting responsibilities.

Functiegegevens

• Employment Type: Full-Time
• Schedule: 9:00 AM – 6:00 PM, Monday to Friday (will vary during billing cycle)
• Reporting To: Accounting Manager
• Work Set-up: Onsite I Bridgetowne, Exxa Tower, Quezon City

Essentiële taken en verantwoordelijkheden

Client Invoice Preparation

• Validate the complete list of employees per account, including tracking incoming employees.
• Accurately compute salary and other benefit charges for invoicing.
• Ensure the accuracy and completeness of management rates billed to each client.
• Verify and include additional charges or credits in the billing, such as cash advances, overtime, premium pay, and absences.

Invoice Dispute Resolution

• Assist the Accounting supervisor in resolving client inquiries and disputes related to invoices.
• Provide detailed explanations and necessary documentation to clients to resolve discrepancies efficiently.

All-Inclusive Rate Calculation

• Collaborate with the Recruitment Team for the registration of new client cost proposal in all-inclusive calculator
• Ensure all components of the rate, including salary, benefits, and other charges, are accurately included.

Reporting and Compliance

• Generate a comprehensive monthly invoice report for each client, ensuring all data is accurate and complete.
• Participate in the preparation of monthly and year-end financial reports, providing necessary data and support for accurate financial statements.

Collection and Recording of Invoices and Client Payments

• Monitor outstanding invoices and proactively follow up with clients to ensure timely payment. Implement effective collection strategies to minimize overdue accounts.
• Accurately record client payments in the QuickBooks, ensuring all details match the invoice and the corresponding client account.
• Perform regular reconciliations of accounts receivable to ensure all payments are accounted for and properly posted. Address any discrepancies promptly.
• Prepare and analyze accounts receivable aging reports to identify overdue accounts and prioritize collection efforts.
• Maintain regular communication with clients regarding their account status, payment deadlines, and any outstanding balances. Provide statements and reminders as necessary.
• Maintain detailed and organized records of all collections activities, including client communications, payment promises, and follow-up actions.

Cross-Functional Support

• Provide support to the Recruitment team in computing all-inclusive rates as needed.
• Coordinate with internal stakeholders to ensure accurate financial and billing data.

Kwalificaties:

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Prior experience in accounts receivable, billing, or general accounting functions is an advantage.
• Strong numerical aptitude with high attention to detail and accuracy.
• Ability to manage recurring deadlines and multiple reports simultaneously.
• Good communication skills for internal coordination and client-related inquiries.

Core Competencies:

• Detail-oriented and highly organized
• Strong analytical and computation skills
• Time management and deadline discipline
• Ability to work collaboratively across teams
• Professional handling of confidential financial information

Positiesamenvatting

The Accountant / Accounts Assistant is a hybrid role supporting both core accounting operations and Financial Planning & Analysis (FP&A). This position is ideal for a technically strong accounting professional with a solid foundation—preferably from a Big 4 or FMCG background—who also brings strong analytical skills to support reporting, insights generation, and continuous process improvement within a manufacturing or FMCG environment.

Functiegegevens

• Work Arrangement: Hybrid (3 days onsite 2 days at home)

• Work Schedule: 6 AM to 3 PM, Mondays to Friday

Belangrijkste verantwoordelijkheden

• Prepare monthly balance sheet reconciliations.

• Provide Accounts Receivable and Accounts Payable transactional support as required.

• Support data analytics and financial reporting activities, including:

• Weekly Gross Margin report refreshes

• End-of-month Profit and Loss reporting

• End-of-year and budget preparation processes

• Assist with BI dashboard development to improve reporting efficiency and decision-making.

• Support ad hoc financial analysis and reporting requests as required.

Candidate Requirements

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, or related field; CA/CPA qualification preferred.

• Advanced proficiency in Microsoft Excel.

• Experience in a Big 4 firm and/or FMCG environment.

• Strong attention to detail and accuracy.

• Proactive, collaborative, and comfortable working in a fast-paced environment.

Desirable Qualifications

• Experience working within an Australian business environment.

• Exposure to cost accounting and inventory data management.

• Experience working with Bills of Materials (BOM).

• Power BI and/or SQL skills.

Belangrijkste competenties

• Sterke analytische en probleemoplossende vaardigheden.

• Ability to manage multiple priorities and meet deadlines.

• High level of professionalism and accountability.

• Effective communication and stakeholder collaboration skills.

Tools & Systems

• Microsoft Excel (advanced level)

• Business Intelligence tools (Power BI preferred)

• ERP or accounting systems relevant to manufacturing/FMCG environments

Positiesamenvatting

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! We are seeking a detail-oriented and proactive AR Administrator to join our team. In this role, you will be responsible for preparing and maintaining billing data, collecting payments according to standard operating procedures, and managing customer communications related to billing and collections.

Functie details:

• Thuiswerken
• Monday to Friday | 9 AM to 6 PM EST | 10:00 PM to 7:00 AM Manila Time
• *Na Amerikaanse feestdagen

Verantwoordelijkheden:

• Facturen maken en versturen: Facturen genereren en distribueren naar klanten volgens contractuele afspraken.
• Betalingen innen: Communiceer met klanten om betaling aan te vragen en registreer ontvangen betalingen nauwkeurig in ons boekhoudsysteem.
• Afstemming: Sluit betalingen actief op elkaar aan en los eventuele afwijkingen direct op.
• Accountupdates: Werk klantaccounts bij op basis van betalings- of contactgegevens.
• Klant en interne communicatie: Beheer de e-mailwachtrij voor klanten en reageer op verzoeken van interne teams met betrekking tot facturering en incasso.
• Samenwerking: Werk samen met de verkoop- en klantervaringsteams om eventuele escalaties met betrekking tot facturering door klanten op te lossen.
• Beheer van dubieuze debiteuren: Samenwerken met het boekhoudteam om dubieuze debiteuren te identificeren en op de juiste manier te reserveren.
• Relaties met klanten: Opbouwen en onderhouden van solide relaties met klanten om vragen over facturering proactief te beantwoorden en prompte betalingen mogelijk te maken.

Kwalificaties:

• Opleiding: Middelbare schooldiploma vereist; associate/bachelor's degree heeft de voorkeur.
• Ervaring: 2+ jaar ervaring in een gerelateerd vakgebied.
• Technische vaardigheden: Sterke Microsoft Office-vaardigheden, met name in Excel.
• Communicatie: Sterke schriftelijke communicatievaardigheden in het Engels vereist.
• Bekendheid met software: Bekendheid met Sage Intacct of vergelijkbare boekhoudsoftware heeft de voorkeur.

Functieoverzicht:

De Senior IT Support Specialist heeft twee verantwoordelijkheden: ten eerste het leveren van technische expertise om geëscaleerde incidenten en problemen met het IT-platform op te lossen en ten tweede het aansturen van een Support Services Team ter ondersteuning van meer dan 700 medewerkers op meerdere geografische locaties. Deze functie is verantwoordelijk voor het leiden en overzien van alle ondersteunende service-elementen, waaronder ticketbeheer, PC imaging/deployments, PC hardware/software inventarisaties, PC onderhoud/support, onderhoud/support van mobiele apparaten, en anderen.

Verantwoordelijkheden:

• Problemen met technische hardware en/of software oplossen, diagnosticeren en oplossen.
• Dienen als escalatiepersoon voor andere teamleden van ondersteunende diensten. Nauw samenwerken met het team om problemen op te lossen en mentorschap te bieden.
• Ontwikkelen en leiden van het IT-oriëntatie-, inwerk- en trainingsprogramma voor nieuwe gebruikers.
• Zorgt ervoor dat SLA's worden gehaald, triageert en delegeert tickets naar technici om de klanttevredenheid te behouden.
• Een sterk gevoel van eigenaarschap en verantwoordelijkheid om taken te identificeren en af te ronden.
• Onderhoudt een kennisbank en werkt samen met het management aan het creëren/bijwerken van standaard werkprocedures.
• Beleid en procedures uitleggen aan IT-ondersteuningsmedewerkers en eindgebruikers.
• Regelmatige hardware- en software-upgrades voor werknemers plannen en proactief beheren.
• Beheer van de technologische basisplatforms van het bedrijf (Microsoft Office 365, Teams, SharePoint, IP Phones, MDM, Remote tools, SCCM, etc.), inclusief configuratie en het aanmaken/verwijderen van accounts.
• Nauw samenwerken met Supervisor of Support Services aan speciale projecten.
• Samenwerken met de IT- en businessmanager(s) om ideeën en strategieën te bedenken om de uitstekende klantervaring in de organisatie te verbeteren.
• IT-producten of -services ontwerpen en bijwerken.
• Apparaten, randapparatuur en software voor pc's installeren, testen en configureren.
• Laptops, desktops, iOS- en Android-apparaten, Office 365, e-mailaccounts, netwerkprinters, enz.
• Verantwoordelijk voor het bijhouden van technische documentatie over installatie van software, configuratie van hardware en het oplossen van problemen.
• Onderhouden, en waar nodig implementeren, van een zeer nauwkeurige, onderhouden inventaris van bedrijfsmiddelen, een end-to-end vermogensbeheerproces en een toegankelijke informatiedatabase met geautomatiseerde managementrapportage op aanvraag.
• Identificeer en implementeer verbeteringen aan procedures en processen.
• Actief deelnemen aan vergaderingen over wijzigingsbeheer en systeemonderhoudsactiviteiten.
• Voert andere taken uit zoals toegewezen.
• Houd toezicht op de activiteiten van alle leden van de ondersteunende diensten om ervoor te zorgen dat ze een uitstekende klantenservice leveren en klanten begeleiden.
• Begeleiden, trainen en opleiden van junior leden in het support services team

Kwalificaties:

• Bachelordiploma in informatica of een ander gerelateerd vakgebied met 5+ jaar ervaring in een Helpdesk-omgeving of relevante ervaring.
• Kennis van ITIL-processen.
• ervaring met een ticketsysteem voor incidenten en aanvragen (Fresh Service of ServiceNow)
• In staat om leiding te geven aan innovatie-initiatieven, procesverbetering en standaardisatie binnen de IT-organisatie.
• Diepgaande praktische kennis van het ondersteunen en onderhouden van Microsoft Windows 10 en Windows-compatibele toepassingen in een bedrijfsomgeving
• Kennis van kerntechnologieën, inclusief maar niet beperkt tot Active Directory, WAN/LAN/Wi-Fi, Core Networking, Cloud Services, Video Conferencing fundamentals en printing.
• Praktische ervaring met het instellen en oplossen van problemen met mobiele apparaten.
• Ervaring met Endpoint Client Security software.
• Aandacht voor timemanagement en analytische vaardigheden.
• Het vermogen om goede leiderschapsvaardigheden te tonen om teamleden mee te krijgen.
• Vaardig in de Engelse taal (spreken, schrijven en begrijpen).
• Mogelijkheid om in het weekend te werken indien nodig.

Aanvullende kwalificaties:

• ITIL 4-certificering.
• COMPTIA A+, of Network+, of Security+, of HDI-certificering.
• Praktische ervaring met System Center Configuration Manager of Microsoft Endpoint Manager.
• Ervaring met beheerplatforms voor mobiele apparaten - Jamf, Intune, AirWatch
• Ervaring met Help Desk-toezicht.
• Ervaring met projectmanagement.

Functieomschrijving:

De IT Helpdesk Tier 3 fungeert als escalatiepunt voor klanten die technische hulp zoeken via telefoon en e-mail. Voert probleemoplossing op afstand uit door middel van diagnostische technieken en relevante vragen om de klant de beste oplossing te bieden op basis van het probleem en de verstrekte details. Deze resource beheert het ticketafhandelingsproces voor zijn klanten en maakt effectief gebruik van teammiddelen om ticketafhandeling, prestatiecijfers en klanttevredenheid te stimuleren. Biedt technisch leiderschap aan het team en de organisatie.

Functie details:

IT Helpdesk Tier 3

Eastwood Libis, QC (Thuiswerken)

Maandag tot vrijdag - 9:00 PM tot 6:00 AM

Verantwoordelijkheden:

• Dienen als escalatiepunt voor de Servicedesk
• Probleemoplossing op afstand uitvoeren door middel van diagnosetechnieken en relevante vragen
• De beste oplossing bepalen op basis van het probleem en de details die door klanten worden verstrekt
• De klant door het probleemoplossingsproces leiden
• Indien nodig problemen doorverwijzen naar Field Resources
• Sommige netwerk- en serverproblemen op afstand oplossen en verhelpen
• Nauwkeurige informatie over IT-producten of -services verstrekken
• Gebeurtenissen en problemen en de oplossing ervan registreren in het ticketsysteem
• Beheer tickets van klanten en gebruik de middelen van het team om ervoor te zorgen dat de klanttevredenheid en de ticketstatistieken worden gehaald.
• Het bedrijf professioneel vertegenwoordigen bij alle geïnteresseerde partijen, waaronder klanten, prospects en externe verkopers
• De kernwaarden naleven en zich eraan committeren
• Procesgericht zijn, met veel aandacht voor detail
• Andere taken zoals toegewezen.

Kwalificaties:

• Ten minste 5 jaar ervaring in een vergelijkbare functie
• Vorderen tot expertkennis van Windows Servers, netwerken, Office 365 & Azure
• Ervaring met SCCM en Intune
• Uitstekende schriftelijke en verbale communicatievaardigheden
• Kennis van kantoorautomatiseringsproducten, databases en afstandsbediening
• Goed begrip van computersystemen, mobiele apparaten en andere technische producten
• Sterke besluitvaardigheid en probleemoplossend vermogen
• Sterke interpersoonlijke vaardigheden en vaardigheden om relaties op te bouwen
• Sterke passie voor klantenservice
• Uitstekende organisatorische vaardigheden en het vermogen om meerdere taken tegelijkertijd uit te voeren.
• Snel kunnen leren in een snelle omgeving
• Ervaring met RMM-tools (Remote Monitoring and Management)
• Ervaring met het ontdekken en documenteren van een clientomgeving (servers, netwerkapparatuur, opslagapparatuur enz.)
• Ervaring met het installeren/verwijderen/oplossen van software
• Bekendheid met meerdere hardwareplatforms (MacOS, Windows PC/Server, netwerkapparatuur zoals Unifi, Sophos, Watchguard, Cisco etc.)
• Bekendheid met scripting (PowerShell, Windows Command Line enz.)