Job Title:
Project Accounting Analyst

Location:
Dominican Republic

Language Requirement:
Advanced English (both spoken and written) – CV must be in English

Submit your CV in English. Only candidates who meet the language and location requirements will be considered.

About the Role:

We are looking for a highly organized and detail-oriented Project Accounting Analyst to join our team. In this role, you will be pivotal in supporting the Project Set-Up team, ensuring accurate financial management of projects from creation through completion. You will handle financial coordination, data validation, and operational support, ensuring that projects are set up properly, transactions are processed efficiently, and deliverables are met on time with precision.

This is an on-site position in the Dominican Republic, ideal for candidates who thrive in a fast-paced environment and enjoy working with large sets of data and cross-functional teams.

What You’ll Be Doing:

• Project Set-Up & Monitoring:
  Manage the project/job creation queue, ensuring that all data is accurate, validated, and approved by the appropriate parties.
• Tracking & Reporting:
  Track project progress and deliverables, flag potential delays, and prepare regular status reports for stakeholders.
• Documentation & Organization:
  Keep project files up-to-date, well-organized, and easily accessible for team use.
• Financial Coordination:
  • Support the accounting team during month-end close to ensure all transactions are processed.
  • Handle order processing and project set-up tasks.
  • Perform reconciliations between different systems and project records.
• 品質管理：
  • Verify daily samples of completed project set-ups and provide feedback.
  • Assist supervisors with tracking key metrics and performance indicators.
• Issue Resolution:
  Proactively monitor risks and issues, escalate when needed, and communicate resolutions to market leads.
• Cross-Team Support:
  Coordinate with other teams on special projects and communicate any special processing requirements to team leads.

Who You Are:

• Detail-Oriented & Analytical:
  You have a keen eye for accuracy and enjoy working through complex problems with a hands-on approach.
• Strong Communicator:
  Excellent verbal and written communication skills in English, with the ability to explain issues and solutions clearly.
• Organized & Efficient:
  You excel at time management, planning, and multitasking in a dynamic environment.
• Collaborative:
  You work well with cross-functional teams and can effectively communicate across departments.

Your Skills & Experience:

• 5+ years of experience in Accounting (non-entry level; project or financial accounting experience preferred).
• Solid understanding of GAAP (preferably US GAAP).
• Advanced Excel skills are essential:
  • Experience working with large data sets (hundreds of columns/rows).
  • Ability to analyze, manage, and draw insights from complex data.
  • You will be tested on Excel proficiency during the interview process.
• Experience with Oracle ERP is a plus but not required.
• Strong ability to perform data analysis and manage financial transactions such as sales orders, billing, and discrepancy resolution.

Work Schedule:

• Monday to Friday, 8 AM – 5 PM EST.
• End-of-Month (EOM): Last day of the month requires a 5 PM – 2 AM EST shift.
• Initial training period (1-3 months): Monday to Friday, 8 AM – 5 PM EST.

Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

主な責務

• Handle inbound and/or outbound customer interactions in a professional and courteous manner
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information regarding products, services, and policies
• Document interactions and update customer records in the system
• Follow communication scripts and quality guidelines when applicable
• Meet performance metrics related to quality, productivity, and attendance
• Collaborate with team members and supervisors to improve customer satisfaction

必要条件

• High school diploma or equivalent (college studies are a plus)
• Strong communication skills (verbal and written)
• Customer-focused attitude with problem-solving skills
• Ability to work independently (especially for WFH roles)
• Basic computer skills and ability to navigate multiple systems
• Prior customer service or call center experience is a plus

Work Setup:

• Position available as Onsite or Work From Home, depending on operational needs
• Schedule and training details will be provided during the interview process

マステック・コミュニケーションズ・グループは、未来に向けて構築します。あなたと私たちのために。

As a Project Scheduler, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

責任

• スケジュール管理システムの開発、導入、維持管理
• Review the progressed schedules against the schedule deadlines
• Participate in meetings with senior operations management, peers, and/or customers
• Participate in estimating and bidding projects, contract negotiations, and change order preparation
• 潜在的なスケジュールの遅れを特定し、改善策を促進する。
• Monitor project progress with monitoring duties that include identifying critical activities and reviewing forecasts, and achievement dates
• その他、要求された、または割り当てられた職務を遂行する

参加資格

Key Responsibilities:

P6 (Primavera 6), scheduling experience, understanding of WBS, critical path methodology, MS excel, project coordination, convening and running schedule update meetings, professional business communications, comfortable with public speaking, telecom/wireline experience is a plus.

Software/Knowledge:

P6/Primavera 6 (required)

MS office suite (required)

Excel —pivot tables intermediate basis (nice to have)

Telecom experience (nice to have)

Good English skills both written and verbal- (required)

WBS ( nice to have)

仕事内容

概要

As a Claims Coordinator here at MasTec Communications Group gives you the opportunity to become a part of an engaging and growing industry.  As a Claims Coordinator, you will have the opportunity to utilize your skill set, work in a safety-minded environment, and join us in expanding technology for a better community. MasTec Communications Group takes great pride in providing engineering, construction, and design and management solutions that meet the growing telecommunications needs throughout the United States. Join our fast-growing team of professionals and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety! Make it Safe, Make it Personal, Make it Home

責任

As a Claims Coordinator, you will support the Operations Department by administering claims for damages & vehicle accidents.

さらに、あなたはこうもなるだろう：

• Facilitate damage and vehicle claims company-wide

• Coordinate with insurance representative on claims and accidents

• Prepare and present reports summarizing accidents, utility hits, damages, injuries and near misses

• Maintain relationships between the company and outside agencies such as Insurance Carrier and Insurance Broker

参加資格

あなたについて

• You have a working knowledge of the insurance industry

• You have a working knowledge of Microsoft Office and the ability to learn custom software

• You have excellent verbal, written, phone, and interpersonal skills

• You enjoy working in a fast-paced high volume work environment

• You have positive people skills and a pleasant demeanor

役職概要

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

このポジションは、Web開発、Bot開発、UI/UX、またはオートメーションのバックグラウンドを持つ候補者を対象としており、ビジュアルレイアウトとコンテンツプレゼンテーションをサポートする基本的なデザインスキルが強く求められます。

Job Details:
Work from Home
Monday to Friday | 9 AM to 6 PM CST
*Following PH Holidays

責任

• CPOと協力し、ボット構築イニシアチブをサポートする。

• 最小限のカスタマーサービス/アカウント管理機能を維持しながら、ボット管理でクライアントをアシストする。

• 提供されたスクリプトとガイドラインを使用して、エンゲージメント・エージェントの設定、編集、テストを行う。

• コンテンツをロードし、機能をチェックし、簡単なアップデートを実行します。

• コアチームへのエスカレーションのために技術的な問題を特定し、フラグを立てる。

• 軽い画像編集、レイアウトの調整、コンテンツの書式設定など、基本的なデザインスキルを応用する。

• ボットがUI/UXのベストプラクティスに沿ったスムーズでユーザーフレンドリーな体験を提供できるようにする。

• 社内ツール/ソフトウェアを使ってAIエージェントのビデオを作成する。

• 2週間以内に最初のボットを構築できるようにトレーニングが提供され、新しいツールやプロセスに素早く適応できます。

Additional UX / Front-end QA Responsibilities

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.

• Review and validate UI components, interactions, and visual elements for consistency and usability.

• Identify UX issues related to user flow, navigation, readability, and accessibility.

• Test animations, buttons, links, images, and embedded media for functional accuracy.

• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.

• Perform cross-browser and responsiveness checks as required.

参加資格

• UI/UXデザインのバックグラウンドを持ち、レイアウト、ユーザーフロー、美学に精通していること。

• これだけでも、候補者はその職務に就く資格を得ることができる。

• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience:

• ウェブ開発（WordPress、ドラッグ＆ドロップビルダー、または基本的なコーディング経験）。

• 自動化ツール（Zapier、n8n、Make、または同様のワークフロー自動化プラットフォーム）。

• ボット開発（チャットボット/会話AIプラットフォーム上でのボット構築または管理経験）。

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).

• 細部にこだわり、適応力があり、新しい技術を学ぶことに抵抗がない。

• AI、ノーコードプラットフォーム、自動化に熱心。

• 優れた問題解決能力とコミュニケーション能力

• 独立して仕事をし、リーダーシップや顧客と協力する能力。

• ビデオ編集のスキルがあれば尚可。

Added Account Management Experience

• Serve as the primary point of contact for assigned client accounts throughout onboarding, build, launch, and ongoing optimization phases

• Translate client business goals, workflows, and customer journeys into effective chatbot strategies and functional designs

• Manage client communication, expectations, timelines, and deliverables to ensure on-time, high-quality implementations

• Conduct discovery calls, requirements gathering, and solution walkthroughs with stakeholders

• Oversee configuration, testing, deployment, and iteration of chatbot solutions for client accounts

• Monitor bot performance and client satisfaction; proactively recommend improvements and optimizations

• Coordinate with internal product, engineering, and support teams to resolve issues and implement enhancements

• Maintain accurate account documentation, specifications, and change requests within internal systems

• Provide client training, documentation, and best-practice guidance to ensure successful adoption

• Identify opportunities for upsells, expansions, and renewals based on client needs and performance data

• Support troubleshooting, escalation, and post-launch optimization as needed

• Contribute client feedback and insights to the product roadmap and feature prioritization process

役職概要

The US Accountant is a vital role within the Finance Department, responsible for maintaining the integrity and accuracy of financial records. This position involves a broad range of accounting responsibilities, including general ledger management, financial statement preparation, collaboration with cross-functional teams, data analysis, budgeting support, compliance adherence, accounts payable and receivable processing, payroll administration, reconciliations, and participation in audits. The ideal candidate is well-versed in GAAP and committed to continuous improvement in financial processes.

仕事の詳細

• 在宅ワーク
• Monday to Friday | 9:00 AM – 6:00 PM (Schedule may be adjusted during peak periods such as month-end closing and reporting)
• Following PH Holidays (Subject to adjustment during peak periods such as month-end closing and reporting)

責任

• Financial Record Keeping: Prepare and maintain accurate financial records, including general ledger entries, reconciliations, and journal entries.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP).
• Data Analysis: Conduct regular analysis of financial data to identify trends, inconsistencies, and areas for process improvement.
• Budgeting Support: Assist in budgeting and forecasting processes by providing insights and recommendations to management.
• Accounts Processing: Manage accounts payable and receivable transactions, including invoice verification, payment processing, and collections.
• Reconciliation: Perform monthly balance sheet reconciliations (e.g., bank reconciliation, AR aging, lapsing, prepaid amortization schedules, deferred revenue) to ensure accuracy and completeness of financial data.
• Audit Participation: Participate in internal and external audits by providing required documentation and support.
• Credit Liquidation Reporting: Prepare or assist in the preparation of monthly corporate credit liquidation reports.

• Client Invoice Recording:

1. Record and post client invoices accurately and on time in the accounting system.
2. Verify invoice details, including client information, dates, amounts, and supporting documentation.
3. Identify and report discrepancies or missing information to the appropriate teams.
4. Maintain organized and up-to-date invoice records (digital and/or physical).
5. Assist with month-end and year-end closing activities related to invoicing.

• Payroll Processing

1. Perform administrative tasks using Gusto Payroll.
2. Review and process employee wages, overtime, bonuses, and deductions accurately and on schedule.
3. Ensure compliance with federal, state, and local payroll regulations and tax laws.
4. Address employee payroll inquiries and resolve discrepancies promptly.
5. Maintain organized and confidential payroll records.
6. Ensure the security and accuracy of payroll data.

• コンプライアンス

1. Prepare and record monthly accruals for U.S. federal corporate income tax in accordance with applicable accounting standards and regulatory requirements.
2. Prepare and record monthly accruals for state and local income taxes, ensuring compliance with state-specific regulations.
3. Coordinate with external U.S. tax advisors and accountants to support timely and accurate preparation and filing of federal, state, and local tax returns.
4. Maintain documentation and schedules supporting tax positions, accruals, and filings for audit and compliance purposes.

Month-End Closing Responsibilities

1. Lead and execute month-end close activities to ensure accuracy and completeness of financial results.
2. Record recurring and adjusting journal entries, including transfer pricing cost recognition for intercompany activities across local sites (PH, SA, DR, MG, AM).
3. Prepare monthly variance analysis for revenue and expense accounts to explain material movements and validate trends.
4. Reconcile key general ledger accounts and investigate variances prior to close finalization.
5. Compute and record accruals for recurring expenses without invoices to ensure proper period recognition.
6. Collaborate with cross-functional teams to obtain supporting information and resolve discrepancies promptly.
7. Coordinate with the finance team to support reporting and budgeting requirements.

• Stakeholder & Management Collaboration (Financial Reporting)

1. Partner with internal teams including accounting, FP&A, operations, and other business units to gather, validate, and interpret financial data.
2. Assist in preparing and communicating financial results, insights, and performance drivers to senior management and executive stakeholders.
3. Collaborate with cross-functional partners to improve reporting processes, data quality, and automation initiatives.
4. Serve as a finance liaison during audits, financial reviews, and compliance reporting, providing timely and accurate information to internal and external stakeholders.

参加資格

• 会計、財務、または関連分野の学士号取得者
• CPA or equivalent certification preferred.
• Minimum of 5 years of professional accounting experience, with at least 3 years in U.S. Accounting.
• Strong knowledge of GAAP and relevant financial regulations.
• Excellent analytical, organizational, and communication skills.
• Experience with accounting software such as QuickBooks and Excel.
• Strong attention to detail and accuracy.
• Commitment to ethical practices and regulatory compliance.

ポジションの概要

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

仕事の詳細

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• 米国の祝祭日

責任：

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

資格：

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• 口頭および書面による優れたコミュニケーション能力
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

We are seeking a skilled Technical Support Representative with excellent interpersonal skills to join our team. The Technical Support Representative will be responsible for providing end user support, troubleshooting technical issues, providing timely customer feedback, and documentation of customer cases. The successful candidate will have a degree in Information Technology, experience providing support within a Microsoft environment, and excellent English communication skills.

仕事の詳細

• Technical Support Representative
• 在宅ワーク
• Monday to Friday, 8am-5pm or 9am-6pm Eastern Time (Rotating Saturday 9am-2pm Eastern Time)

責任：

• Provide end user support by responding to technical inquiries and troubleshooting technical issues.
• Communicate with customers to quickly get to the root cause of their problem and provide timely and accurate feedback.
• Conduct follow-ups with customers to ensure that their problem has been resolved to their satisfaction.
• Utilize ticketing system (Freshdesk) to track customer issues and resolutions.
• Document all customer interactions to maintain a comprehensive history of customer cases.
• その他、必要に応じて臨機応変に業務を遂行する。

資格：

• A degree in Information Technology or related field.
• At least 1-2 years of experience providing support within a Microsoft environment.
• Excellent English communication skills, with the ability to communicate complex technical concepts to non-technical customers.
• Experience with a ticketing system, preferably Freshdesk.
• Ability to quickly learn and adapt to new technologies and processes.
• Strong people skills, with the ability to build positive relationships with customers.
• Strong problem-solving skills, with the ability to identify and resolve technical issues efficiently and effectively.

The Technical QA is responsible for reviewing quality specifications and technical design documents to provide timely and meaningful feedback. You are also expected to create detailed and well-structured test plans and test cases.

仕事の詳細

• Technical QA
• Eastwood Libis QC (hybrid setup)
• Monday to Friday | 11 AM to 8 PM Manila Time

責任：

• GAP Analysis
• Conduct sanity testing on the current version of the system, then create JIRA cards based on Gap Analysis
• Verify the backlogs based on the raised JIRA cards
• Define severity of backlogs and address priority based on the deadlines/timeline given
• Give a projection of the effort needed to accomplish testing of backlogs
• Create test cases based on the client specification
• Verify JIRA cards ready for QA, then tag them accordingly based on the test results, linking the JIRA cards to test cases
• Conduct Sanity Testing on live environment to verify that the fixes/changes were deployed properly
• API Testing

資格：

• 5 years’ experience in a Technical QA Role
• Experience with Automation Testing
• Experience with API Testing
• Experience working with an offshore team
• Experience with Various QA Tools
• Experience with the following tools would be a HUGE Plus (Jira, Confluence and Zephyr)
• Good communication skills
• Excellent Documentation Experience

Job Overview
The Supplier Success Specialist is responsible for supporting supplier performance and order management by monitoring communications, resolving issues, and ensuring suppliers meet operational standards. This role engages with suppliers primarily through email, as well as phone, live chat, and ticketing systems, while utilizing tools such as SAP Business One and Jira Service Management. The ideal candidate is detail-oriented, proactive in identifying trends across support requests, and capable of providing insights that help improve supplier performance. The position also involves inbound and outbound communication with suppliers and maintaining accurate documentation across CRM and ERP systems.

Job Details
Work setup: Work from Home
Schedule: Monday to Friday | 2 AM to 11 AM EST
Holiday: Will follow Philippine Holidays

責任

• Monitor supplier order updates and ensure timely communication with relevant stakeholders.
• Support supplier compliance and address performance or behavioral issues when necessary.
• Generate and maintain reports using SAP Business One.
• Manage supplier correspondence through Jira Service Management and other support platforms.
• Maintain accurate documentation of supplier interactions within CRM and ERP systems.
• Serve as the primary SAP Business One support resource within the Customer Support team.
• Provide professional support to suppliers through email, phone, live chat, and ticketing channels.
• Identify recurring issues or trends and escalate insights to support operational improvements.

参加資格

• Strong verbal and written English communication skills, including the ability to handle objections professionally.
• Experience working in a customer support or supplier support environment.
• Familiarity with CRM or ERP systems, with SAP Business One experience preferred.
• Ability to navigate multiple systems and tools efficiently.
• Strong attention to detail and compliance awareness.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, performance-driven support environment.

役職概要

We are seeking a highly detail-oriented Supplier Operations Associate to manage the onboarding of new suppliers as well as maintain and load accurate, high-quality product catalog data on our platform. In this role, you’ll be responsible for working directly with suppliers to guide them through our onboarding processes, review and validate complex life sciences catalog data, and ensure all information is complete, accurate, and optimized for our platform.

You will collaborate closely with the Supplier Operations team and other internal teams to ensure timely and accurate catalog uploads, resolve discrepancies, and maintain clear documentation throughout the process. Your attention to detail will directly impact the quality of the data our customers rely on. You may also provide support for projects related to technical integrations for suppliers on the platform, aiming to increase supplier and customer experience and improve efficiency.

仕事の詳細

• Monday to Friday | 8:30 PM to 5:30 AM (Manila Time)
• 在宅勤務

責任：

• Ensure the accuracy, completeness, and consistency of supplier product catalogs and supplier company data. Follow and implement structured processes for efficient catalog onboarding and data management.
• Communicate clearly and professionally with suppliers to explain onboarding requirements and provide feedback.
• Diligently and frequently follow up with suppliers for deliverables that impact customer launches and procurement goals for existing customers
• Track progress, maintain organized documentation, and follow up promptly on supplier inquiries.
• Collaborate with Product Data and Engineering teams to prepare, validate, and submit catalog data for upload.
• Investigate and escalate issues proactively and provide solutions to resolve data inconsistencies or gaps.

資格：

• 学士号が必要。
• Minimum of 2 – 3 years in a client-facing business role with experience managing product or catalog data.
• Intermediate Excel skills with a proven track record of working with complex spreadsheets and datasets.
• Exceptional attention to detail and organizational skills, with the ability to work independently.
• 文書および口頭でのコミュニケーション能力が高い。
• Experience with MS Office (Word, Excel, Outlook).
• Bonus: Experience with JIRA, CRM systems such as Hubspot, and experience in tech supporting customer integrations

概要

The Sourcing Associate plays a critical role in our talent acquisition process. This entails utilizing a variety of recruitment channels to identify and connect with potential candidates, ensuring they are not only qualified for the role but also a tailored fit. You will work closely with Recruiters to expedite the hiring process, maintain a robust pipeline of candidates, and contribute to the efficiency of our talent identification process for future positions.

仕事の詳細

• ポジションソーシング・アソシエイト
• Onsite Work Setup – Eastwood Quezon City
  
• 可能なシフト
  • 月曜日～金曜日｜午前9時～午後6時
  • 月曜日～金曜日｜午後12時～午後9時

責任：

• さまざまな採用チャネル（Jobstreet、Monster、Facebook、LinkedIn、ソーシャルメディアなど）を活用し、潜在的な候補者を積極的に発掘し、つながりを持つ。
• 候補者に声をかけ、職務に合わせた初期スクリーニングを行い、候補者がそのポジションに最適であることを確認する。
• 候補者の履歴書を審査して資質を評価し、適格な応募者を採用担当者に推薦する。
• クライアントに提出する履歴書やベンチマーク用の履歴書をフォーマットする。
• 候補者へのフォローアップを定期的に行う
• 一次選考の一環として候補者にメールを送る。
• 優秀な候補者のネットワークを開拓・育成し、さまざまなポジションのパイプラインを維持する。
• 応募者追跡システムに候補者の履歴書をアップロードする。
• 応募者追跡システムの求人と候補者の情報が常に更新されていることを確認する。
• ソーシングおよびスクリーニング活動に関する日次および週次レポートを作成し、送付する。
• 採用プロセスをサポートするため、必要に応じてその他の臨時業務を行う。

資格：

• 人事または関連分野の学士号。
• 新卒者の応募も歓迎する。
• 潜在的な候補者への呼びかけを含め、同様の職務経験が1年以上あることが望ましい。
• 高い英語コミュニケーション能力
• ソーシャルネットワーク、専門サイト、求人サイトに精通していること。
• 協調性が高く、チーム内で効果的に業務を遂行できる。
• 優れた時間管理能力
• 洗練されたプロフェッショナルな態度。
• スマートで、変化する採用ニーズに適応できる。

Job Overview
The Service Desk Dispatcher is responsible for coordinating and managing service requests to ensure efficient delivery of technical support services. This role serves as the primary point of contact for customers regarding service coordination and scheduling. The position involves managing ticket workflows, prioritizing requests, coordinating technical support staff schedules, and ensuring that service level agreements (SLAs) are met. The ideal candidate has experience in Managed Service Provider (MSP) environments, strong organizational skills, and the ability to manage multiple support requests while maintaining excellent customer service.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 12:00 PM – 9:00 PM EST | PH Timezone
Training Schedule: Monday to Friday | 9:00 AM – 6:00 PM EST (first 2 weeks)
Holiday: Will follow US holidays

責任

• Act as the primary point of contact for customers to coordinate service delivery.
• Manage and schedule technical support staff using the ConnectWise calendar to maximize resource utilization.
• Pre-process service requests received through email, phone, chat, or manual entry.
• Create and manage service tickets for technical support teams.
• Prioritize service requests based on urgency, importance, and SLA requirements.
• Monitor remote monitoring and management (RMM) alerts and respond accordingly.
• Track the availability and location of technical support staff to ensure timely support delivery.
• Coordinate scheduling for routine, on-demand, and emergency service requests.
• Maintain the Dispatch Portal to accurately reflect scheduled work and staff availability.
• Ensure the ConnectWise calendar accurately reflects staff status, including on-site, remote, or out-of-office assignments.
• Communicate with clients and internal teams to ensure efficient scheduling and resolution of support requests.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Generate reports on resource utilization and service request completion for the Service Desk Manager.
• Provide basic technical support for simple or quick requests when possible.
• Maintain accurate documentation of all service requests and updates within the ticketing system.

参加資格

• Experience working within an MSP (Managed Service Provider) environment preferred.
• Familiarity with ticket lifecycle management, dispatch workflows, and SLA management.
• Experience using ConnectWise or similar service management platforms.
• Strong organizational and scheduling skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills with strong customer service orientation.
• Experience monitoring and responding to RMM alerts and notifications.
• Basic knowledge of Windows desktop support and end-user computing.
• Familiarity with Microsoft 365 / Office 365 user management.
• Ability to work effectively in a fast-paced support environment while maintaining attention to detail.

Job Overview
We are seeking a Senior General Ledger Accountant responsible for ensuring accurate financial reporting, maintaining general ledger accounts, and supporting accounting operations across multiple entities. The role involves managing reconciliations, supporting financial close processes, and ensuring compliance with Generally Accepted Accounting Principles (GAAP) and company policies. The ideal candidate has strong technical accounting knowledge, analytical skills, and the ability to collaborate with internal teams and international stakeholders.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 3:00 PM – 12:00 AM PH Timezone
Holiday: Philippine Holidays

責任

• Ensure accurate and timely compilation, analysis, and reporting of accounting information in accordance with GAAP and company policies.

• Perform daily cash management activities, including reconciliation of multiple bank accounts.

• Prepare and perform monthly, quarterly, and annual general ledger account reconciliations, investigating and resolving discrepancies or variances.

• Support month-end, quarter-end, and year-end closing activities, including preparation of journal entries such as accruals and prepaids.

• Analyze cumulative translation adjustments (CTA) related to foreign currency gain or loss and coordinate with international accountants to ensure accurate reporting.

• Maintain general ledger accounts and support subsidiary partners with GL-related functions.

• Provide timely and accurate accounting information and analysis to internal stakeholders as needed.

• Support internal and external audit activities within assigned responsibilities.

• Manage and provide support for statutory audits across entities under scope.

• Prepare supporting documentation for financial reporting requirements, including SEC filings where applicable.

• Ensure accounting records and documentation are maintained in accordance with company document retention policies.

• Provide accounting guidance and support to other departments on financial-related matters.

• Perform additional accounting duties as required.

参加資格

• 会計学または関連分野の学士号取得者。

• Experience in general ledger accounting, financial reporting, and reconciliation processes.

• Experience supporting multinational accounting operations is preferred.

• Strong technical and analytical accounting skills.

• Excellent communication skills with the ability to collaborate with local and international teams and communicate financial information to non-financial stakeholders.

• Ability to manage multiple priorities and meet deadlines, especially during high-volume reporting periods.

• Strong proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience using Oracle ERP systems, particularly modules related to general ledger, accounts receivable, and cash management.

• Prior exposure to international accounting environments or multinational companies.

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
• Contribute to overall team targets and performance objectives.
• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.
• Maintain high accuracy in CRM records and call documentation.
• Provide transparency in reporting of pipeline, conversion, and outcomes.
• Escalate customer complaints, compliance concerns, or system issues promptly.
• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
• Protect confidential customer and company information at all times.
• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Proven call center or telesales experience
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach

SALES OPERATIONS ANALYST

POSITION SUMMARY

The Sales Operations Analyst plays a key role in supporting FP&A by conducting variance analysis, providing project support, preparing board reports, and presentations. The role will be providing PMO support through task planning, business requirements, initiative tracking, and clear status reporting. In addition, the analyst manages key sales reporting processes, maintains accurate Sales Trackers, and provides timely insights to support decision making. The role also assists with system alignment, discount and coupon management, and data and contract administration.

JOB DETAILS

Hybrid (3 days onsite at SourceFit Manila office)

Schedule: Monday to Friday I 9PM to 6AM (Manila Time)

RESPONSIBILITIES:

1. Sales Tracker Ownership & Reporting

• Lead the creation, maintenance, and distribution of all Sales Trackers across multiple business units.

• Pull and compile data from Tableau and NetSuite to support tracker updates.

• Produce Month-to-Date (MTD) and Year-to-date (YTD) variance reports by account.

• Reconcile accounts to ensure all sales are accurately assigned to the correct territories.

• Prepare and send monthly Sales Tracker communications, highlighting significant positive and negative

variances by account.

• Track large prior month orders and include them in monthly communications to prompt follow up by the

sales team.

• Manage and update all required Sales Trackers, including:

• Manually Created: Combined Tracker

• Tableau Trackers: ProStart, PRM, ServSafe H&S, ServSafe C&A

• NetSuite Trackers: AHLEI, Registry, ServSuccess (multiple report types)

2. Salesforce.com Administration & Sales Support

• Serve as a Salesforce admin resource for the sales organization.

• Triage and delegate Salesforce-related requests to Product or Marketing when appropriate.

• Support Sales VPs by completing reporting and data requests, including:

• Opportunity time-to-close reports

• Competitor reporting

• Revenue-to-opportunity reconciliation for forecasting (manual process)

• Run and prepare monthly pipeline reports for Sales Calls and Segment Meetings.

• Perform Salesforce administrative tasks such as:

• Reassigning account ownership

• Creating and modifying reports and dashboards

• Building and running pipeline reports

• Auditing product and pricing data in the price book

3. Discount & Coupon Code Management

• Manage discount structures within Diner and NetSuite, ensuring accuracy and alignment with business

rules.

• Analyze discount performance to determine whether discounts should expire, extend, or be modified.

• Create and maintain discount codes and coupon codes in IMIS and NetSuite.

4. Ad-Hoc Reporting & Self-Service Enablement

• Build custom reports for Sales and Certification teams as needed.

• Create reusable report templates that allow teams to run their own analyses.

• Provide training on how to use existing reports and reporting tools.

5. Data Management & System Alignment

• Ensure account hierarchies, product codes, and sales rollups are accurate across all systems.

• Collaborate with the Data Team to support the launch of Power BI and transition existing Tableau

reports to Power BI.

• Participate in BT4 data transition planning, including testing COS and validating discount and product

data.

• Work closely with Product and cross-functional teams to ensure products are coded correctly for

reporting accuracy.

6. Contract Management Support

• Assist with contract routing and ensure all associated discounts are accurate.

• Verify that reporting structures are properly set up to support contract terms and tracking.

ESSENTIAL REQUIREMENTS

• Bachelor’s degree in Accounting or Finance

• Minimum 3 years experience in an operations analyst, reporting analyst, FP&A analyst, sales operations

analyst, or similar role with ownership of recurring reporting cycles and regular stakeholder updates

• Advanced Excel skills including pivot tables, XLOOKUP or VLOOKUP, complex formulas, conditional

formatting, charting, and comfort working with large datasets

• Strong data validation and reconciliation skills to ensure accounts, territories, hierarchies, and rollups align

correctly across sources

• Ability to summarize variances, explain anomalies, and communicate insights clearly to stakeholders

• Ability to manage recurring monthly reporting cycles alongside ad hoc requests while maintaining accuracy

and meeting deadlines

• High attention to detail and consistent accuracy in reporting outputs, tracker updates, and data

maintenance

• Ability to work independently, proactively identify issues, and drive tasks through completion

NICE TO HAVE

• Salesforce exposure supporting user requests, creating or modifying reports and dashboards, assisting with

pipeline reporting, and maintaining account ownership and pricing data

• NetSuite exposure pulling data or running reports for analysis and reconciliation

• Tableau exposure pulling or interpreting dashboard outputs for recurring reporting

• Power BI exposure supporting report validation, user testing, or migration activities during reporting

transitions

• Experience supporting reporting platform transitions, including report migrations or data validation work

during platform or system changes

MINDSET & ATTRIBUTES

• Curious and driven to understand beyond the numbers to find root causes.

• Applies professional skepticism, verifying data and assumptions with care.

• Communicates through data storytelling, turning insights into clear outputs.

• Action-oriented and results-focused, taking ownership and driving work forward.

• Comfortable with ambiguity, adapting quickly as priorities or information shift.

• Collaborative with positive intent, working openly and constructively with others

ポジションの概要

屋根測定のスペシャリストは、専用のソフトウェアを使用して屋根の詳細な寸法や特徴を正確に把握し、文書化する役割を担っています。この職務には、高度な正確さ、技術的な適性、屋根の構造や用語に関する確かな理解が求められます。スペシャリストは顧客と物件の詳細を入力し、屋根の画像を選択・管理し、屋根のアウトラインを正確に描き、主要な屋根要素にラベルを貼り、正確なピッチを割り当て、ソフトウェア・ツールを活用して測定データを洗練・整理します。完了後、スペシャリストは必要な形式で最終的な屋根レポートを作成し、顧客や関係者に提供します。このポジションでは、細部への優れた注意力、問題解決能力、複数のプロジェクトを期限内に効率的に管理する能力が求められます。

仕事の詳細

• 在宅ワーク
• Monday to Friday | 10:00 PM to 7:00 AM Manila Time (Shifts are subject to change/Shifting)
• *PHホリデー

責任：

• Rooferプラットフォームに住所と顧客情報を入力し、屋根の測定を開始します。
• 使用する屋根の画像を選択し、管理する。
• 90度スナップ機能などのツールを使って屋根のアウトラインを正確に描画し、エッジの正確な位置合わせを実現します。
• 軒、谷、腰、棟、レーキなど、さまざまな屋根の特徴にラベルを付け、屋根の構造に関する知識を応用して正確に分類する。
• 屋根の勾配を調整し、ドーマーのような建築的特徴を組み込む。
• レイヤリングや編集ツールを活用して測定の詳細を整理し、アンドゥ、リドゥ、削除などの機能を使ってエラーを修正する。
• 進行中のプロジェクトを保存し、必要に応じてプロジェクトに戻ることができます。
• 測定とラベリングが完了したら、最終的な屋根の報告書を作成し、適切な出力形式を選択して、顧客や関係者に報告書を送付する。
• 初日から100％の品質と100％の納期を保証する。
• クライアントやサポートチームからのメモをすべて徹底的に確認し、タスクの実行において細部の見落としがないようにする。
• 新入社員の能力を評価し、改善すべき点を特定するために、週1回のトレーニング再教育コースを優先的に実施し、担当業務への迅速な適応を促し、全体的な生産性を向上させる。

資格：

• 建築屋根レポート、AutoCADまたは建築の経験。
• 細部と精度に高い注意を払い、美学と技術的正確さに鋭い目を向ける。
• 屋根の専門用語や構造要素をよく理解していること、または仕事を通じてすぐに学ぶ意欲があること。
• データ入力や画像操作のためのデジタルツールやソフトウェアの取り扱い能力。
• 複数のプロジェクトを同時に管理し、期限を守るための強力な組織能力。
• ソフトウェアの問題や測定上の課題を解決するための優れた問題解決能力を有する。

役職概要

The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.

仕事の詳細

Work Schedule: Saturday to Wednesday, 12:00 AM – 9:00 AM (Manila Time)

Training Schedule: Monday to Friday, 10:00 PM – 7:00 AM (Manila Time) – 2-week onboarding

Work Setup: Remote (Work from Home)

Holidays followed: To be discussed during training period

責任

Recruiting and Pipeline Management

• Support the full caregiver recruitment lifecycle, including:

• Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates
• Scheduling and coordinating interviews
• Conducting reference checks
• Conducting interviews

• Proactively identify pipeline gaps and collaborate with the team to meet hiring needs

Scheduling Support

• Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including:
• Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps
• Sending shift confirmations, reminders, and follow-ups to caregivers
• Monitoring unconfirmed shifts and assisting with outreach to secure coverage

• Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions

• Identify and escalate scheduling challenges

• Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand

オペレーション

• Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.

• Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)

• Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.

参加資格

• At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing

• Excellent English skills—reading, writing, and speaking (clear, professional communication required)

• Strong organizational skills and very high attention to detail

• Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint

• Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)

• Flexible with schedule, especially during training or as company needs evolve

• Proactive, positive attitude, and a willingness to learn and adapt

• Strong alignment with a family-first, service-oriented team culture

役職概要

The Property Accountant will manage daily accounting activities and will be responsible for ensuring the financial accuracy of assigned properties. The PA will maintain an audit- and report-ready portfolio by keeping accounts current, reconciled, and transparent. The ideal candidate will have a strong understanding of accounting principles and demonstrate a high level of attention to detail. In this role, the PA is expected to develop a comprehensive understanding of their assigned properties and apply that expertise to deliver timely, accurate financial reporting and forecasting.

仕事の詳細

• Schedule: 8 AM to 5 PM, Monday to Friday, Eastern
• Work Arrangement: Work from Home
• Holiday to follow: Philippine Holidays

責任

Accounting Transactions

• Post and process journal entries to ensure all business transactions are recorded
• Weekly bank reconciliations and cash reporting
• Update financial data in databases to ensure that information will be accurate and immediately available when needed

Monthly / Year End Closings

• Preparation of monthly, quarterly, and annual closings
• Annual CAM-Tax-Insurance escalations and preparation of tenant packages
• 毎月の売上高をベンダーにバックアップしてもらう。

Financial Reporting

• Process balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
• Complete quarterly property snapshots and financial statements
• Prepare and submit weekly/monthly reports not limited to aging reports

参加資格

• Proven experience as a junior accountant
• Excellent organizing abilities, with great attention to detail
• Good with numbers and figures and an analytical acumen
• Good understanding of accounting and financial reporting principles and practices
• Excellent knowledge of MS Office. Familiarity with Yardi a plus
• BSc/Ba in accounting, finance or relevant field

Accounting Leadership Principles

As a member of the Accounting Department, the Property Accountant will be expected to demonstrate our Accounting Leadership Principles to help accelerate the company’s strategy:

1. Ownership Mentality – Act as an owner of our properties and financial processes.
2. Master the Fundamentals – Build trust by demonstrating deep expertise in financial planning and reporting.
3. Solve for Scale – Implement scalable solutions that anticipate and drive 25% Net Operating Income growth by 2027.
4. Gold-Standard Communications – Deliver financial insights and correspondence at the highest professional level.
5. Build Team Capacity – Develop internal financial talent and empower team members to excel in their roles.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

概要

The primary responsibility of the Medical Billing Specialist – Collections is to assist our clients in collecting payments from the insurance companies for their medical services rendered to their patients. This includes charge entry and providing exceptional customer service.

仕事の詳細

• メディカルビリングスペシャリスト - コレクション 

• 在宅勤務

• 月～金｜午後9:00～午前6:00（マニラ）

• *米国の祝日に準ずる

責任：

• 支払者からの給付説明書（EOB）、送金通知書、支払拒否をレビュー/分析し、売掛金の解決を促進する。

• エージングレポートの作成と分析

• Use all channels avaailable to resolve and collect account receivables with payers which includes but is not limited to utilizing payer portals and outbound calls to the provider desk.

• クレームの訂正を確認または更新し、クリアリングハウスのポータルに必要書類をアップロードする。

• 過少支払いの確認と不服申し立てのための書類作成

• バッチを作成し、後受金。

• CPTコードとICD 10sコードを用いて、請求に応じたコードを作成する。

• その他、経営陣から指示された職務を遂行する。

• 請求書を作成し、クリアリングハウスに提出する。

• 患者、医療提供者、支払者に連絡し、資格の確認、事前認証、請求/申請のフォローアップを行う。

• 自立して業務を遂行し、患者や保険担当者と効率的かつ敬意を持ってコミュニケーションをとることができる。

• 問題を理解することにより、請求エラーや否認を特定し、修正した請求書を再提出するか、解決に向けてその他の適切な措置を取る。

資格：

• At least 3 years of experience in Medical Billing and Collections.

• CPTおよびHCPCSコーディング、クレームモディファイア、ICD-10診断コーディングを含む医療請求コードの知識。

• 収益サイクル管理（RCM）システム、診療管理システム（PMS）、ツールに精通していること。

• 健康保険、労災保険、自動車保険など、さまざまな種類の保険カバーとクレームに関する理解

• EOB（給付説明書）を読み解く能力

• 保険会社との調整経験

• 順応性が高く、素早く学習できる。

• 効率的かつ時間厳守で業務を遂行できることが証明されていること。

• 整形外科、脊椎外科、疼痛管理の経験があれば尚可

ポジションの概要

We are looking for an experienced Medical Billing Specialist – AR and Charge Entry to join our healthcare team. This role requires a minimum of 3 years of experience in Accounts Receivable (AR) and proficiency in English due to frequent interactions with insurance payors. The ideal candidate will have extensive knowledge of Practice Management (PM) and Electronic Medical Record (EMR) systems, claims processing procedures, insurance portal usage, and basic Microsoft Excel knowledge. As a vital member of our team, you will ensure accurate and efficient medical billing processes without management responsibilities.

仕事の詳細

• 在宅勤務
• 月曜日～金曜日｜マニラ時間午後9時～午前6時
• *米国の祝日に準ずる

責任：

• Data Entry: Enter CPT and diagnostic codes into EMR accurately and efficiently.
• 保険金請求処理：必要な情報がすべて正確かつ完全であることを確認し、保険請求を審査、処理する。提出書類の矛盾や誤りを修正する。
• Denial Processing: Follow-up on unpaid claims via insurance portals and payor calls. Determine reason for denial and work it, based on company guidelines.
• Posting Payments: Post patient payments and EOB’s received in the mail, and ERA’s from payors.
• Dispute Resolution: Address and resolve billing disputes, discrepancies, and denied claims. Collaborate with insurance companies, healthcare providers and other team members for efficient problem-solving.
• Medical Records: Process medical record requests and submit records via fax, e-mail or portal to third parties and/or insurance companies.
• Documentation: Maintain detailed records of billing inquiries, and resolutions. Ensure proper documentation and filing of all billing and insurance information.

資格：

• Minimum of 3 years’ experience in medical billing, specifically in Accounts Receivable.
• 英語に堪能で、口頭および書面でのコミュニケーション能力に優れていること。
• PM/EMRシステムの豊富な経験
• 医療請求プロセス、保険請求、支払確認に関する深い理解。
• Ability to explain complex billing concepts clearly.
• 紛争解決およびクレーム処理における実績。
• Exceptional organizational skills and attention to detail for accurate documentation and record-keeping

ポジションの概要

The Medical Billing Specialist will provide appropriate coding on the client’s treatment plan and tests. They are responsible for entering and coding patients’ services into a computer system and generating invoices to be sent to insurance companies and clients. Responsibilities also include administrative duties where applicable.

仕事の詳細

• 在宅ワーク
• 月曜日～金曜日｜午後9時～午前6時（PH時間）

責任：

• Weekly, the Biller will create the census from Kipu reporting. The Biller will review referrals and authorizations from Kipu and request information as needed from UR. With information obtained from reports the census will be created for each facility. Claims will be updated and entered into CMD and billed that night.
• The Biller will enter new patients from KIPU into CMD. This will include all patient demographics, insurance, diagnosis, admit dates, insured parties, and authorizations.
• Request any missing patient information and update demographics from corresponding departments.
• Follow all regulations and guidelines set by insurance in regard to posting charges.
• The Biller will update new insurances and maintain CMD for all insurance entities.
• The Biller will print paper claims as needed.
• Develop and maintain a tracking system of outgoing claims including reporting. Reports should be updated and sent weekly.
• Follow set billing processes and procedures by insurance and by billing department guidelines.
• The Biller is responsible for resubmitting corrected claims as assigned by management and Collectors.
• Participate in staff meetings as needed
• Maintains and adheres to all policy and procedures respecting confidentiality of client’s rights, anonymity, communication either written or verbal regarding client’s identity and situation
• Maintains documentation and files in an organized manner
• Communicate clearly with other coworkers within their department, Billing Manager, UR Specialist and Admissions Department.
• Work as a positive team member.
• Additional duties may be assigned to employee as needed.
• Maintain strict client confidentiality.

ポジションの概要

このポジションは、下位層によってエスカレーションされたサービスリクエストに対応することで、エンドユーザーに第2レベルのサポートを提供します。サポートはオンサイト、リモート、電話、Eメールにて提供される。ネットワーク、デスクトップ、サーバーの問題に対するソリューションを開発することが求められる。既存のシステムを分析し、改善のための積極的な提案を行う能力を有する。すべてのシステム、アプリケーション、ネットワーク設定を開発、維持、実装する。

仕事の詳細

• 在宅ワーク
• スケジュール月曜日～金曜日 午後8時～午前5時

責任

• エスカレーションされたサービスチケットの解決
• 顧客と協力して技術的問題を評価し、解決する
• 既存システムおよび/またはユーザーニーズを評価し、システム変更の分析、設計、推奨、実装を行う。
• 社内外の顧客ネットワークの設定とサポート
• すべてのシステム、アプリケーション、セキュリティ、ネットワーク設定の開発と保守
• NOCチームと連携したネットワークパフォーマンスのトラブルシューティング
• アップグレード、パッチ、新しいアプリケーションや機器の推奨
• インシデント追跡アプリケーションを使用して、完了した仕事のログを管理する。
• 将来のトラブルシューティングを改善するために、標準に従ってサポート文書を作成し、更新する。
• 新規顧客のオンボーディング、O365移行、Azure移行を含む特別プロジェクトのサポートを提供する。

必要条件

• 3年以上の最近のコンピュータ、サーバー、ネットワークのトラブルシューティング経験
• 資格MCP、MCSA、CCNA、または同等の資格
• 臨機応変に対応でき、ダイナミックな環境でイニシアチブを発揮できること。
• 技術的な問題を効果的かつ効率的にトラブルシューティングする能力
• 最新のMicrosoftデスクトップおよびサーバーオペレーティングシステムの高度な知識
• Microsoft SQL、Exchange、SharePoint、その他のサーバーアプリケーションに関する高度な知識
• コンピューターとサーバーのハードウェアに関する高度な知識
• ネットワークのトラブルシューティングに精通している
• プロフェッショナルなカスタマーサービス・スキル
• 文書および口頭でのコミュニケーション能力
• 24時間365日のサポートを提供する環境で働く能力と意欲
• 時間外サポートのための標準的なオンコールローテーションに参加する能力と意欲
• 顧客志向で冷静
• 会社のコアバリューとスタンダードをすべての顧客と共有する。

The Level I IT Help Desk Technician position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the current status of the issue. You will also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution at times to non-technical users. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Details:
Work from Home
Monday to Friday | 10:00 PM to 7:00 AM Manila Time

責任：

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• 診断技術や適切な質問を通して遠隔トラブルシューティングを行う
• Determine the best solution based on the issue and details provided by customers
• 問題解決プロセスを通じて顧客を導く
• Direct unresolved issues to the next level of support personnel
• IT製品やサービスに関する正確な情報を提供する
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• 将来のトラブルシューティングを改善するために、標準に従ってサポート文書を作成し、更新する。
• Develop and apply images to workstations using Microsoft MDT

資格：

• 高卒または同等の学歴をお持ちの方 同様のカスタマーサービスやテクニカルサポートの職務経験があれば尚可ですが、企業によってはOJTを実施する場合もありますので、必ずしも必須ではありません。
• コンピュータのハードウェア、オペレーティングシステム（WindowsやmacOSなど）、一般的なソフトウェアアプリケーションに関する豊富な知識。

• ネットワーク接続の問題、ソフトウェアのインストールと設定、プリンタの問題、基本的なハードウェアの修理など、一般的なコンピュータのトラブルシューティングに精通している。
• TCP/IP、DNS、DHCP、基本的なネットワークトラブルシューティングを含むコンピュータネットワークの理解。
• Active Directoryまたは同様のユーザー管理システムの基本的な知識
• プロフェッショナルかつ丁寧な態度でエンドユーザーと接することができる、口頭および書面による優れたコミュニケーションスキル。
• 技術的な問題を特定、分析、解決するための強力な問題解決スキル。
• 複雑な問題やエスカレートした問題を解決するために、他のチームメンバーと協力して働く意欲があること。
• 多くのサービスデスクが年中無休で稼働しているため、夜間、週末、休日を含むシフト勤務に柔軟に対応できること。

Desired Certifications

• AZ-900 Azureの基礎
• COMPTia A+
• COMPTia Security+
• COMPTia Network+

ポジションの概要

Our client is seeking a highly motivated Level 1 Mandarin Software Support Specialist to join our customer support team. This individual will serve as the first point of contact for customer support requests via email and ticketing systems. This individual will be responsible for managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.

The ideal candidate is detail-oriented, customer-focused, and possesses excellent communication skills (read, write, and speak) in Mandarin. The individual should be able to quickly learn business-centric software solutions to effectively support end-users is a must.

仕事の詳細

• 在宅ワーク
• 日曜日～木曜日｜午前8:30～午後5:30（東ヨーロッパ時間）
• 日～木曜日｜午後2時30分～午後11時30分（PH時間）

主な責務

チケット管理とトリアージ

• サポートチケットの受信キューを監視、管理する。
• 重要度、影響度、緊急度に基づいてチケットを評価し、優先順位を付け、分類する。
• 問題解決まで明確なオーナーシップを維持しながら、必要に応じて適切な社内チームに問題をトリアージする。

カスタマーサポート

• Respond promptly to email-based customer inquiries in Mandarin with professionalism and empathy.
• Zendeskアプリケーションを使用して、確立されたサポートワークフローとドキュメント要件に従い、一般的な問題を独自に解決する。
• 顧客と協力して関連情報を収集し、トラブルシューティングを行い、明確で実用的なソリューションを提供する。
• 複雑な問題や未解決の問題をレベル2およびレベル3のサポートにエスカレーションし、すべての詳細が完全に文書化されていることを確認する。

文書化と報告

• Maintain accurate, detailed, and organized records of all customer interactions, troubleshooting steps, and resolutions using the Mandarin language.
• ナレッジベース記事、FAQ、ユーザードキュメントの作成と改善に貢献する。
• チケットのバックログを徹底的にレビュー、再テスト、文書化し、問題が残っているか、解決されたかを判断する。
• 繰り返し発生する問題や傾向を特定し、積極的な解決のためにサポートマネージャーに報告する。

学習とソフトウェアの専門知識

• クライアントのCMMS+アプリケーションを迅速に習得し、専門知識を身につける。
• この複雑なソフトウェアに関する深い知識が重要な成功基準となる。
• 正確なサポートを提供するために、ソフトウェアのアップデート、新機能、業界のベストプラクティスに関する最新情報を常に入手します。

カスタマー・エクスペリエンス

• 顧客の代弁者として、ユーザーの満足とポジティブなサポート体験を保証する。
• 信頼関係を築き、顧客との強い関係を維持するために、効果的かつ共感的にコミュニケーションを図る。
• 未解決のチケットを積極的にフォローアップし、タイムリーな解決と顧客の成功を確保する。

資格：

学歴と経験

• カスタマーサポート、ヘルプデスク、ソフトウェアサポートの職務経験2年以上
• CRMやチケットシステム（Zendesk、Freshdeskなど）でのサポートチケット管理経験。

テクニカル・スキル

• ビジネス中心のソフトウェアシステムを素早く学び、理解する能力。
• Microsoft Office Suiteに習熟し、Jiraを含む他のソフトウェアツールを快適に使用できること。
• ソフトウェアのトラブルシューティングの原則を基本的に理解している。
• データ構造とデータベースの基本的な理解。

コミュニケーション・スキル

• 英語による卓越した口頭および書面でのコミュニケーション能力
• 技術的な概念を非技術的なユーザーに明確かつ簡潔に説明する能力。

主要コンピテンシー

• 複数の優先事項を管理するための強力な組織力と時間管理能力
• 詳細志向で、優れた問題解決能力と分析能力を有する。
• 顧客第一のマインドを持ち、前向きでプロフェッショナルな姿勢の方。
• 独立して仕事をし、変化に適応し、速いペースで進む環境で成功する能力。

あると望ましいスキル

• SaaSベースのソフトウェアのサポート経験
• Salesforce、Zendesk、Jira Service Desk、ServiceNowなどの発券システムに精通していること。
• CMMSまたはERP、EAM、在庫管理などの関連ソフトウェアの知識。
• 技術文書またはナレッジベースコンテンツの作成経験がある方

Job Overview

The Inside Sales Executive (ISE) will drive inbound sales for Aspire’s Employer of Record (EOR) product. This role owns the customer journey from first contact through onboarding, acting as a trusted advisor for global hiring, compliance, and payroll solutions in a fast-growing fintech environment.

仕事の詳細

Work setup: Work-from-Home
Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PH Timezone
Holiday: Will follow US holidays

責任

• Own and manage inbound leads for Aspire’s Employer of Record (EOR) product
• Conduct discovery calls to understand customer hiring needs, geographies, and compliance requirements
• Deliver product demos and solution walkthroughs
• Qualify, progress, and close high-intent inbound leads
• Support customers through EOR onboarding from contract signing to first employee activation
• Coordinate payroll setup, deposits, and early lifecycle execution
• Collaborate with product, operations, and compliance teams on complex deals
• Maintain accurate CRM records, pipeline hygiene, and forecasts

参加資格

• 2+ years experience in Inbound Sales, Inside Sales, or Account Management
• Experience selling B2B SaaS, Fintech, HRTech, or services-led products
• Proven ability to independently run discovery calls, demos, and close deals
• Strong communication skills and customer-first mindset

About the Role

The Implementation Builder is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the Roofr platform by translating customer-provided documentation into platform-ready configurations.

But this isn’t just data entry — this role blends technical precision and a knowledge of roofing that we will be able to provide you during the training period. You will build accounts based on the documents provided by customers and the training we provide you as well. You’ll also need to thrive in a dynamic, fast-paced environment where processes evolve rapidly as we scale and introduce new features or processes.

仕事の詳細

• 在宅勤務
• 月曜日～金曜日｜午後9時～午前6時（マニラ時間）

What You’ll Do:

• プラットフォームの設定：インプリメンテーション・スペシャリストからの指示と文書に基づき、顧客アカウントの設定と調整を行う。
• CRM & Data Management: Maintain clean and organized customer records in Hubspot, with high standards of data hygiene and accuracy.
• File Handling: Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
• 社内コラボレーション：インプリメンテーションスペシャリストや同僚ビルダーと部門横断的に協力し、オンボーディングを効率的、正確、かつ顧客志向に保ちます。
• 適応と学習：ツール、プロセス、製品機能の変化を機敏に受け入れ、成長マインドを持つ。
• Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.

Who You Are

• Fast Learner in Fast-Paced Settings: You’re energized by change and can adapt quickly when processes or tools evolve.
• Detail-Oriented & Tech-Savvy: You’re meticulous when it comes to handling customer data, and comfortable working with tools like Excel and CRMs like Hubspot.
• Confident & Outspoken: You aren’t shy — you’re proactive in asking questions, surfacing blockers, and collaborating with the team.
• Committed to Excellence: You care about doing good work and contributing to a team that’s building something great.

Required Skills & Experience

• 1–2 years in data entry, implementation, setting up platforms or similar roles.
• Experience with CRM tools (preferably Hubspot).
• Strong written English — grammar, clarity, and tone matter.
• Familiarity with converting file types (PDF to CSV, Excel, etc.).
• Ability to interpret various document types with precision.
• Strong organizational skills and high attention to detail.

Bonus Points

• Exposure to the roofing, construction, or home services industry.
• Passion for startups, scaling processes, and continuous improvement.

ポジションの概要

The Financial Reporting Accountant is responsible for supporting the HQ accounting team in monthly financial reporting, intercompany eliminations, year-end closing, and financial consolidation activities, as well as preparing audit schedules, tax filings, and quarterly financial analyses. Additionally, the Financial Reporting Accountant provides support for payroll and treasury functions and assists with other special projects as assigned.

What’s in it for you?

• 競争力のある給与
• 健康保険（HMO）
• 出産休暇を120日まで拡大
• Expanded paternity leave up to 30 days
• 手当
• Paid Time Off (Vacation Leaves Are Convertible to cash if unused)
• Company-wide events
• 楽しくリラックスした環境

Work Set-up: Work From Home

Schedule: Monday to Friday, initially from 3:00 PM to 12:00 AM Manila Time, with a possible transition to either 9:30 PM–6:30 AM or 8:30 PM– 5:30 AM Manila Time (depending on daylight saving), as required by the client.

Holidays: To follow US Holidays

責任：

Responsibilities include but are not limited to:

•Liaison with the countries to request and receive year-end global reporting

packages such as audit reports, tie out schedule and supporting documents

•Assist in the review of documents submitted by the countries and mapping of the

countries trial balances to the global chart of account

•Upload the countries trial balances to the consolidation software and reconcile

the countries’ audit report with the countries’ trial balances

•Reconcile intercompany for interim and year end

•Assist in the global consolidation and elimination for the 50+ legal entities

•Assist in the preparation of consolidated financial statements and supporting

schedules according to audit requests

•Assist in the preparation of tax returns and supporting schedules according to

the US tax rules

•Assist with donor reports and audits, as needed

•Assist with intercompany eliminations and group financial consolidation

•Assist in documentation and monitoring of internal controls

•Assist with other projects, as assigned

•Assist in the grant revenue recognition review

•Support the payroll accountant to prepare regular and ad hoc reports necessary for the internal and external report

•Support the treasury functions

資格：

• Bachelor’s or higher degree in Accounting required
• Minimum of five (5) years’ experience of accounting in one of the following required: 1) publicly traded company, or 2) public accounting firm or 3) large privately held company required. Prior public accounting experience preferred
• CPA License preferred
• Strong understanding of accounting theory
• Meticulously detail oriented and organized in workload
• Ability to follow guidance and meet assigned deadlines
• Excellent quantitative and qualitative analytical skills
• Excellent problem-solving skills
• Excellent communication and interpersonal skills with a customer service focus and able to write clear, precise, concise email to internal customers whose English is not their first language
• High proficiency in Microsoft Office (Outlook, Excel, PowerPoint, and Word), 10-key adding machine, high WPM keyboarding (typing) required
• Strong keyboarding skills
• Willingness to learn consolidation and tax software experience
• Ability to be a team player and flexible to adapt to changing business needs of the organization and team
• Be able to fit in DKT decentralized organization culture, result oriented, being nimble and flexible to be adoptive to new process and environment in a fast-growing business environment.

The Expeditor is responsible for managing vendor purchase orders from issuance through invoicing, ensuring timely delivery and resolution of issues while providing a high level of customer service. This role supports Buyers in developing competitive and reliable sources of supply for a wide range of products in support of federal contracts.

仕事の詳細

Work Setup: Onsite (EXXA)

Work Schedule:  Monday to Friday | 8 AM – 5 PM (Manila Time)

Holidays: Following PH Holidays

責任

• Expedite vendor purchase orders to ensure customer-required delivery dates are met and to support the contractual goal of 98% on-time delivery.
• Communicate with suppliers to track Estimated Delivery Dates (EDD), Estimated Ship Dates (ESD), shipment tracking details, and overall order progress; update ERP systems with accurate memos, notes, and EDDs.
• Expedite urgent items and maintain up-to-date purchase order status.
• Notify Receiving and relevant stakeholders of purchase orders requiring special or urgent handling.
• Expedite parts shortages and collaborate with Buyers to initiate corrective actions to resolve shortages.
• Investigate and coordinate fulfillment of special conditions, including requests for material substitutions.
• Ensure timely receipt of acceptance documentation, including receiving reports and Proof of Delivery (POD).
• Create fulfillments and receipts in NetSuite.
• Investigate and reconcile discrepancies related to billing, damaged claims, and duplicate shipments; flag discrepancies to Accounts Payable as needed.
• Create invoices in NetSuite.
• Request Bills of Lading (BOL) for U.S. Flag shipments and verify vessel compliance.
• Prepare shipping documentation (Commercial Invoice, Packing List, etc.) for air and sea freight deliveries.
• Coordinate consolidated shipments with warehouse operations.
• Maintain POD documentation and assist with DLA Fast Pay audits.
• Process 865 Required Delivery Date (RDD) change requests with DLA and update NetSuite accordingly.
• Assist with Accounts Receivable discrepancies and process write-offs as directed.
• Conduct post-award cost negotiations when required.
• その他、指示された関連業務を遂行する。

必要条件

• High School Diploma or equivalent, with relevant work experience.
• Customer service experience preferred, with strong organizational and time management skills.
• Government logistics experience preferred.
• Military experience preferred.
• Material import/export logistics experience preferred.
• Proficiency in Microsoft Office Suite and Google Docs.
• Experience with NetSuite is a plus.

役職概要

We are looking for a highly organized, proactive, and detail oriented Executive Assistant to support senior stakeholders in a global business environment. This role will focus heavily on complex calendar management, international travel coordination, expense processing, and day to day administrative support.

The ideal candidate is polished, resourceful, and capable of working independently while supporting multiple senior professionals across different time zones. This role is best suited for someone with prior experience supporting offshore executives and managing fast moving schedules, travel plans, and executive priorities.

仕事の詳細

• Work setup: Work from home

• Schedule: Monday to Friday, 5:00 PM to 2:00 AM Manila

• Holiday schedule: UK Holidays

責任

Executive Support and Calendar Management

• Manage complex calendars for senior stakeholders across multiple time zones

• Schedule internal and external meetings while ensuring efficient use of executives’ time

• Anticipate and resolve calendar conflicts, scheduling overlaps, and last minute changes

• Coordinate meeting logistics and ensure executives are fully briefed and prepared

• Maintain visibility across multiple stakeholders’ schedules and priorities

Travel Coordination

• Handle domestic and international travel arrangements, including flights, hotels, and ground transportation

• Coordinate with travel providers or appointed travel partners to ensure bookings are accurate and aligned with executives’ preferences

• Prepare clear and complete travel itineraries

• Provide ongoing support for travel related changes, disruptions, or urgent requests

• Support executives with travel coordination across different regions and time zones

Expense Management

• Process, track, and reconcile executive expenses in line with company policies

• Maintain complete and accurate records of receipts, submissions, and approvals

• Use internal expense systems and tools efficiently

• Ensure expenses are submitted on time and properly documented

Administrative Coordination

• Manage communication through Outlook, email, and other internal systems

• Provide administrative follow through on action items, documents, and executive requests

• Maintain a high level of confidentiality and professionalism in handling sensitive information

• Support ad hoc coordination needs as required by the business

参加資格

• Minimum of 3 to 5 years of experience in an Executive Assistant, Personal Assistant, Virtual Assistant, or similar executive support role

• Demonstrated experience supporting senior leaders, offshore clients, or both

• Proven ability to support multiple executives simultaneously

• Strong experience in managing complex calendars across multiple stakeholders and time zones

• Solid experience in coordinating travel arrangements, including flights, hotel bookings, and ground transportation

• Experience in processing and managing expenses through an expense management platform, preferably SAP Concur

• Proficient in Microsoft Outlook and Microsoft Office applications

• Excellent written and verbal communication skills in English

• Highly organized with strong attention to detail

• Able to work independently and effectively in a remote environment

• Demonstrates a high level of professionalism, discretion, and confidentiality

仕事内容

概要

マステック・コミュニケーションズ・グループは、全米で事業を展開する大手インフラ建設会社である。

MasTec Communications Groupは、全国規模で有線および無線通信サービスを提供しています。セルタワー建設、RFエンジニアリング、ブロードバンド光ファイバーケーブル敷設、OSPエンジニアリング、有線建設、緊急メンテナンスサービスのエキスパートです。

MasTecでは、互いに支え合い、チームワークを大切にする家族の一員となります。チームの一員として、あなたのチャンスは無限です。

責任：

As a Data Entry Billing Clerk, you are responsible for performing clerical work in reviewing, processing, and maintenance of basic accounting or engineering-related documents. You believe in doing the job right. Being the best. And you’re up for the challenge.

さらに、あなたはこうもなるだろう：

• Work directly with the office staff (Regional Management, project managers, accounting) and assist with multiple and varied tasks
• Keep all office documents filed (paper/electronically), organized, and maintained
• Be responsible for the accurate, efficient, and timely payment of subcontractors
• Review invoices for appropriate documentation and approval before payment
• Enter invoices in a timely and accurate manner daily, with proper approvals
• Process 2 and 3-way purchase order invoices and act as a primary contact between internal and external customers to resolve issues that arise
• Provide accurate and effective document preparation and records management.
• Perform other related duties as required

参加資格

あなたについて

• 高水準の品質で仕事を完遂した実績をお持ちの方
• 難問を解決するコツをつかみ、実践的なアプローチを楽しめる方
• You have three or more years of clerical experience
• You have strong computer and business solutions software skills
• You possess excellent time management skills and the ability to multitask and prioritize work
• You’re able to perform accurate computations and verification of data
• Able to prepare basic reports
• Able to use word processing, spreadsheet, database, and related software applications

ポジションの概要

顧客第一主義に徹したカスタマーサービス担当者を募集しています。この職務では、CRMツールや測定レポートを使用して、お客様や社内チームに卓越したサポートを提供する役割を担っていただきます。コミュニケーションスキルと製品知識を活かし、Zendesk（メール、チャット、電話）を通じてお問い合わせに対応し、シームレスなカスタマーエクスペリエンスを実現します。

仕事の詳細

• 在宅勤務
• シフト・スケジュール

責任：

• Zendeskチケット管理:
  • Zendeskのチケットキュー管理に大半の時間を割いてください。
  • 顧客および社内のワークフォースチームからの問い合わせに迅速かつプロフェッショナルに対応する。
• カスタマーサポート:
  • 簡単なものから複雑なものまで、メールやチャットでお客様からのお問い合わせに幅広く対応。
  • 指定された電話シフトに対応し、お客様を直接サポートする。
  • 明確なコミュニケーションと製品に関する専門知識を中心に、専門家レベルの支援を提供し、顧客の懸念を解決する。
• 製品知識:
  • 製品の機能強化、新機能の展開、トラブルシューティングの手順について常に最新情報を入手し、お客様を効果的にサポートする。
• チーム・コラボレーション:
  • チーム内で効果的なコミュニケーションを促進し、一貫性のある正確な顧客対応を実現する。
  • 顧客満足を最優先とする、協力的なチーム環境に貢献する。

資格：

• Experience with Zendesk is required.
• 文書および口頭での強力なコミュニケーション能力
• ペースの速い環境で複数のタスクを効率的に管理する能力。
• 積極的な問題解決能力と顧客第一主義の考え方。
• 製品の特徴やトラブルシューティングプロセスを学び、常に最新の状態に保つことができる。

仕事内容

As a Customer Service Representative, you will be responsible for providing support to our clients’ customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

仕事の詳細

• カスタマーサービス代表
• Work from home until further notice
• Shift: The Shift will follow a 4×12 schedule. The Support provided by the client is 24×7, and we are looking for people who are very flexible when it comes to the shift.

責任：

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions
• Familiarize yourself with products and services offered by the client
• Record all customer interactions
• Escalate issues to another department as needed
• Ensure Customer satisfaction and provide professional customer support.
• We are not expecting huge traffic of incoming calls at the start, so you maybe tasked to do the following during downtime:
• Annotation-Some basic QA task

資格：

• At least 2 years’ experience in a customer service role

• Excellent English communication skills

• Experience with Zendesk (Nice to have)

• Amenable in working at any shift including weekends

• Good phone etiquette

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

仕事の詳細
コールコーディネーター
月～金、午後10時～午前7時（PH時間
在宅勤務

Job Summary: This individual will be responsible for coordinating field technicians by performing the following duties

• 現場での技術サービスを手配・調整し、顧客のSLA（サービス・レベル・アグリーメント）を満たすことで、顧客との強固な関係を維持する。
• 各新規サービスコールを確認し、必要な情報がすべて存在し、正確であることを確認する。
• サービスを実施する地元の技術者を見つける。サービスコールのために技術者を準備し、ETA、必要なツール、必要書類などを含むサービス提供の期待値を設定します。
• ETA、部品追跡、ジョブステータスなど、サービス活動のあらゆる側面を文書化する。
• 電話、Eメール、IM、社内システムのメモを効果的かつプロフェッショナルに活用し、スムーズなコールフローを保証するために、顧客、技術者、経理に卓越したコミュニケーションを提供する。
• EODによるサービスコールは、コールが完了したその日のうちに終了する。
• すべてのサービスに対する支払いを確実にするため、再来店プロセスを迅速かつ正確に管理する。
• タイムリーな電話応対
• その他、要請された職務を遂行する。

参加資格

• 2-3年のリモート管理サポート経験
• 細部にこだわり、優れたコミュニケーション能力と組織力を有すること。
• 高ストレス／高ボリュームの仕事量に対応できること。
• 複数のタスクを同時に管理する能力
• 独立して仕事をする能力

役職概要

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

このポジションは、Web開発、Bot開発、UI/UX、またはオートメーションのバックグラウンドを持つ候補者を対象としており、ビジュアルレイアウトとコンテンツプレゼンテーションをサポートする基本的なデザインスキルが強く求められます。

Job Details:
Work from Home
Monday to Friday | 12 AM to 9 AM PST
*Following PH Holidays

責任

• CPOと協力し、ボット構築イニシアチブをサポートする。
• 最小限のカスタマーサービス/アカウント管理機能を維持しながら、ボット管理でクライアントをアシストする。
• 提供されたスクリプトとガイドラインを使用して、エンゲージメント・エージェントの設定、編集、テストを行う。
• コンテンツをロードし、機能をチェックし、簡単なアップデートを実行します。
• コアチームへのエスカレーションのために技術的な問題を特定し、フラグを立てる。
• 軽い画像編集、レイアウトの調整、コンテンツの書式設定など、基本的なデザインスキルを応用する。
• ボットがUI/UXのベストプラクティスに沿ったスムーズでユーザーフレンドリーな体験を提供できるようにする。
• 社内ツール/ソフトウェアを使ってAIエージェントのビデオを作成する。
• 2週間以内に最初のボットを構築できるようにトレーニングが提供され、新しいツールやプロセスに素早く適応できます。

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.
• Review and validate UI components, interactions, and visual elements for consistency and usability.
• Identify UX issues related to user flow, navigation, readability, and accessibility.
• Test animations, buttons, links, images, and embedded media for functional accuracy.
• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.
• Perform cross-browser and responsiveness checks as required.

参加資格

• Experience performing front-end QA for websites, apps, or digital products
• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience.

• ウェブ開発（WordPress、ドラッグ＆ドロップビルダー、または基本的なコーディング経験）。

• 自動化ツール（Zapier、n8n、Make、または同様のワークフロー自動化プラットフォーム）。
• ボット開発（チャットボット/会話AIプラットフォーム上でのボット構築または管理経験）。

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).
• 細部にこだわり、適応力があり、新しい技術を学ぶことに抵抗がない。
• AI、ノーコードプラットフォーム、自動化に熱心。
• 優れた問題解決能力とコミュニケーション能力

• 独立して仕事をし、リーダーシップや顧客と協力する能力。
• ビデオ編集のスキルがあれば尚可。
• Ability to identify UI inconsistencies, spacing/alignment issues, broken elements, and user flow gaps.
• Familiarity with usability principles and best practices in UX.
• Comfortable documenting issues clearly with screenshots, steps to reproduce, and expected results.

役職概要

We are seeking a Billing & Accounts Receivable (AR) Specialist to join our growing Finance team. This role is responsible for customer invoicing, payment application, and managing accounts receivable collections. The position plays a critical role in ensuring accurate billing, timely collections, maintenance of accurate financial records, and effective cash flow management.

The ideal candidate has strong AR experience, exceptional attention to detail, solid analytical skills, and excellent written and verbal communication skills in English. A proactive mindset and the ability to collaborate effectively with both internal teams and customers are essential for success in this role.

仕事の詳細

• Hybrid Set Up
• Schedule: Monday to Friday | 8:00 AM – 4:00 PM EST
• Observes U.S. Holidays

主な責任

Billing & Accounts Receivable

• Generate sales orders and issue customer invoices accurately and in a timely manner.

• Apply customer payments in the accounting system; reconcile and resolve discrepancies.

• Monitor overdue invoices and follow up to ensure timely collections while maintaining positive customer relationships.

• Collaborate with internal teams to resolve customer payment issues; escalate collection matters when necessary.

• Support month-end close activities related to accounts receivable.

• Prepare and distribute AR aging reports and collection status updates.

• Respond to customer inquiries regarding invoices, payments, and account statements.

• Recommend and implement process improvements to enhance billing accuracy and collection efficiency.

Process & System Support

• Partner with the Senior Billing & AR Analyst and Accounting Manager to improve invoicing and collection workflows.

• Assist with billing system testing and validation.

• Support data cleanup initiatives in NetSuite and identify process or data gaps within Salesforce.

参加資格

• Associate’s or Bachelor’s degree in Accounting or related field.

• 3+ years of experience in billing and collections functions.

• Experience supporting North American companies within an outsourced finance or shared services environment is preferred.

• Proficiency in NetSuite; Salesforce experience is a strong plus.

• 高い分析力と問題解決能力

• 細部と正確さに優れた注意を払う。

• Advanced proficiency in Microsoft Excel.

• Strong written and verbal communication skills in English.

JOB OVERVIEW
We are seeking a highly organized and detail-oriented Admin Assistant to support multiple stakeholders across scheduling, back-end operations, client coordination, and administrative functions. Working within the EOS (Entrepreneurial Operating System) framework, this role plays a critical part in maintaining smooth day-to-day operations, ensuring timely client communications, and supporting key business processes. The ideal candidate is proactive, reliable, and comfortable handling diverse administrative responsibilities in a fast-paced environment.

JOB DETAILS
Work set up: Work from Home
Schedule: Monday to Friday | 12:30 AM to 9:30 AM (Manila time)
Holiday: US Holidays

RESPONSIBILITIES

Calendaring Support

• Schedule all client progress meetings based on term cadence
• Schedule additional client meetings as needed based on action items
• Monthly — schedule Tech Best Practices sessions
• Quarterly — schedule State of the Company meeting (include SME)
• Manage and launch Calendly scheduling

Administrative Support

• Perform ad hoc tasks as assigned by stakeholders
• Provide general administrative assistance across teams

Tax Document Support

• Request tax documents from clients
• Locate tax documents when concerns arise
• Save tax documents in the appropriate tax folder
• Update the tax spreadsheet

Email and Calendar Management

• Manage team email inboxes and respond or forward messages as needed
• Manage executive email inboxes
  • Schedule meetings
  • Update calendars
  • Sweep and organize emails
  • Communicate with clients

Marketing and Design Support

• Assist with basic graphic design tasks
• Support digital marketing platform activities as needed

Back-end Operations

• Launch all client meeting progress workflows
• Launch client onboarding and offboarding
  • Update Advyzon, Asana, and client folders in Box
• Launch client onboarding and offboarding (domains tracking)
  • Update spreadsheets and add to domains
• Launch tax projects
• Update TIG
  • Communicate with clients to request files
  • Communicate with agents to request client policy
• Update TCC
• Update meeting schedules
• Prepare initial necessary documents prior to client meetings
• Generate asset allocation via Advyzon and edit when gray areas arise

Repeated Tasks

• Create next year’s folders and perform cleanup
• Update Net Worth in Advyzon
• Update Ninety Scorecard

参加資格

• Proven administrative or virtual assistant experience
• Strong organizational and time management skills
• 優れた文書および口頭でのコミュニケーション能力
• High attention to detail and ability to manage multiple priorities
• Experience with calendar management and email handling
• Familiarity with tools such as Advyzon, Asana, Box, and Calendly is preferred
• Basic graphic design skills and exposure to digital marketing platforms are a plus
• Ability to work independently in a remote environment
• Proactive, dependable, and able to handle ad hoc requests efficiently

ポジションの概要

The Accounts Officer will manage the day-to-day accounting operations for both entities, ensuring accurate books, healthy cash flow, and timely follow-up on outstanding payments. This role supports the business by maintaining strong financial processes and contributing to continuous operational improvement.

仕事の詳細

• 在宅勤務
• Schedule: Monday to Friday | 8:00 AM to 5:00 PM (Manila time)
• フィリピンの祝祭日

責任：

• Manage accounts receivable, including invoicing, payment allocations, and overdue follow-ups
• Handle accounts payable, supplier payments, and reconciliations
• Perform bank and credit card reconciliations
• Monitor and update cashflow regularly
• Maintain accurate and up-to-date financial records in Xero
• Assist the accountant with BAS preparation
• Support the development and improvement of financial SOPs as the business scales

Key Qualifications:

• Minimum of 3 years of bookkeeping experience
• Strong accounts receivable experience, including managing overdue follow-ups
• Experience using Xero accounting software
• Australian accounting experience
• Highly detail-oriented, organized, and proactive
• Comfortable working in a fast-paced, growing startup environment

職務概要

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

仕事の詳細

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

参加資格

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

役職概要

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

責任

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

参加資格

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

ポジションの概要

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

仕事の詳細

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• 米国の祝祭日

責任：

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

資格：

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• 口頭および書面による優れたコミュニケーション能力
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

The L1 Support Engineer is responsible for providing technical assistance to end users of a leading Learning Management System (LMS). This role supports faculty, staff, students, LMS administrators, and corporate users by delivering troubleshooting and technical support via phone and chat. The position acts as a liaison between customers and Tier 2 Support during escalations and ensures issues are followed through to resolution.

Job Details
Work setup: Onsite (Exxa)
Schedule: Monday to Sunday | Shifting Schedule (24/7 coverage)

Holiday followed: Agents will work the holidays if their shift lands on the holiday.

Start Date: July 20, 2026

Duration: 2 to 3 months

責任

• Handle support tickets via phone and live chat from faculty, staff, and student end users.
• Escalate tickets that cannot be resolved to the Level 2 Support Team.
• Provide timely and accurate updates to users.
• Thrive in a fast-paced, agile environment requiring critical thinking and adaptability.
• Validate and clarify reported issues.
• Answer how-to questions related to the LMS platform.
• Resolve end-user issues through the system’s user interface when possible.
• Replicate, troubleshoot, and document simple bugs.
• Maintain thorough, clear, and complete records in the ticketing system.
• Ensure a friendly, efficient, and dependable customer experience.
• Create and maintain support process documentation when assigned.

参加資格

• High school diploma or equivalent.
• Fluent in English with strong reading, writing, and speaking skills.
• Strong technical troubleshooting and analytical abilities.
• Proven ability to work independently in a self-directed environment.
• Ability to think quickly, communicate positively, and work proactively.
• Professional demeanor in handling clients and interactions.
• Positive attitude and strong team energy.

Additional Requirements

• Willingness to undergo a background check and pre-employment medical exam.

Nice to Have

• Experience teaching or instructing using educational technology platforms.
• Experience supporting educational technology in a school or college setting.
• Familiarity with cloud-based technology solutions.
• Experience collaborating using tools such as Slack and/or Jira.

Job Overview
The Senior Network Engineer (IP/MPLS Focus) will be responsible for designing, deploying, and managing the organization’s logical network infrastructure across core and access environments. This role supports a modern IP and fibre network and works closely with field technicians and the NOC to ensure network stability, scalability, and performance. Physical builds are not required; however, the role provides technical guidance for rollouts and escalations. The engineer will also act as a key escalation point for the NOC team.

仕事の詳細

在宅勤務

Monday to Friday, 10 am to 7pm Brisbane Time – 8 am to 5 PM Manila time

フィリピンの祝祭日

責任

• Configure and manage core routing protocols (BGP, IS-IS)
• Deploy and maintain MPLS Segment Routing (MPLS-SR) and EVPN
• Perform network capacity planning and optimization
• Troubleshoot and resolve escalated network faults
• Serve as the escalation point for NOC issues
• Provide recommendations on hardware selection
• Manage upstream peering relationships
• Oversee and support NOC escalations
• Build and maintain technical documentation and SOPs
• Provide technical guidance to field technicians during rollouts
• Support network builds and configuration activities
• Manage and support VPN environments

参加資格

• 3+ years of relevant network engineering experience (5+ preferred)
• Strong hands-on networking capability is required

Job Overview

The Recruitment and Onboarding Specialist is responsible for managing the full-cycle recruitment process and ensuring a smooth onboarding experience for new hires. This role partners closely with hiring managers to attract and hire quality talent while coordinating pre-employment requirements and onboarding activities. The position also supports HR administration and maintains accurate records in the HR Information System (HRIS), with opportunities to assist in broader HR initiatives when needed.

仕事の詳細

• Work setup: Hybrid | 3 days onsite, 2 days work from home | Bridgetowne
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH
• Holiday: Will follow Australian Holidays

責任

Recruitment

• Manage end-to-end recruitment for assigned roles, from job requisition to offer stage.
• Partner with hiring managers to understand hiring needs and develop sourcing strategies.
• Prepare and post job advertisements across relevant recruitment platforms.
• Source, screen, and shortlist qualified candidates.
• Coordinate and schedule interviews between candidates and hiring managers.
• Maintain regular communication with candidates and ensure a positive recruitment experience.
• Track recruitment progress and maintain accurate recruitment data and reporting.

Onboarding

• Coordinate onboarding activities to ensure a smooth transition for new hires.
• Facilitate pre-employment requirements including documentation and background checks.
• Prepare onboarding materials and ensure completion of employment documentation.
• Coordinate with internal teams to ensure system access, equipment, and onboarding schedules are arranged.
• Maintain accurate onboarding records within the HRIS.

HR Administration Support

• Maintain and update employee records within the HR Information System (HRIS).
• Assist with HR documentation, reporting, and data tracking.
• Support employee lifecycle processes such as employee data updates and documentation.
• Assist with HR administrative tasks and process improvements when required.

参加資格

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Demonstrated experience in full-cycle recruitment and onboarding coordination.
• Strong experience in candidate sourcing, screening, and interview coordination.
• Experience working with HR Information Systems (HRIS) and maintaining employee records.
• Excellent communication, organizational, and stakeholder management skills.
• Strong attention to detail and ability to manage multiple recruitment processes simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience supporting general HR functions such as HR administration or employee lifecycle processes.
• Familiarity with ELMO or similar HRIS platforms.
• Experience in manufacturing, processing, or FMCG industries.
• Exposure to HR reporting, documentation, or HR process improvement initiatives.

仕事の概要

We are seeking a highly organized and dedicated Project Administrator to join our team. The Project Administrator will play a crucial role in providing administrative support to our project teams, ensuring the smooth operation of day-to-day tasks and project activities. This role will require strong communication skills, a keen attention to detail, and the ability to manage multiple tasks simultaneously. The successful candidate will be proactive, efficient, and adaptable in a dynamic, fast-paced environment. This position is based in our Bridgetowne, QC office.

仕事の詳細

• オンサイト作業 - Bridgetowne, QC
• Monday to Friday, from 8 AM to 5 PM (Manila Time)
• *Following Australian Holidays
• *A year-end shutdown typically lasting 3-4 weeks starts a week before Christmas. During this time, you are expected to use your vacation leaves to compensate for the non-holiday workdays. We provide an extra 5 days of annual leave during this shutdown period to regular employees.

責任：

• Answering phone calls and responding to queries from both internal and external stakeholders in a professional and timely manner.
• Following up on appointments with clients and contractors to ensure seamless communication and coordination.
• Organizing schedules for project teams, including arranging meetings, updating calendars, and ensuring all team members are aware of their commitments.
• Performing administrative tasks using Microsoft Excel and Word, including data entry, document creation, and report generation.
• Filling out and submitting project-related online forms, ensuring accuracy and completeness of information.
• Performing other job-related duties as assigned, showing flexibility and a willingness to contribute to the team’s objectives.
• Supporting the project management team in the execution of their tasks, contributing to the overall success of the project.

資格：

• Bachelor’s degree in business studies, Administration, Management, or a related field from a recognized institution.
• Excellent command of English, both oral and written, for effective communication with internal and external stakeholders.
• Proficiency in Microsoft Office Suite, including Word and Excel. Familiarity with PDF documents is also necessary.
• Experience in a Clerical/Administrative Support role, ideally within a project-based or similar dynamic environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Proactive, adaptable, and capable of working independently as well as part of a team.
• Excellent problem-solving skills and the ability to make decisions in a fast-paced environment.
• Strong interpersonal skills and the ability to build and maintain relationships with clients and contractors.

職務概要

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

仕事の詳細

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

参加資格

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

ポジションの概要

プロダクション・プランナー／バイヤーは、ナショナル・プランニング・チームおよびバイイング・チームの重要な一員であり、日々の生産計画を100％達成するための青果物の調達を担当します。この職務は、クライアントの日常的なサプライヤー窓口となり、戦略的関係を維持するためのコミュニケーションを管理します。理想的な候補者は、「固定」と「取引ゾーン」の両方において、高品質の有限材料と生産スケジュールを提供し、基本供給計画と実際の顧客要件を満たします。また、現場チームと密接に連携し、システムやプロセスにおける効率改善や無駄削減の機会を特定する。

仕事の詳細

• ハイブリッド・セットアップ - Bridgetowne, Pasig
• 5-day rotational schedule
• 午前勤務｜マニラ時間

責任：

• クライアントのERPシステムを使用して、日々の生産計画を作成する。
• 工場の効率を最適化するために、品質、実現可能性、材料のスケジュールを1日のタイムバケットで提供する。
• 週次供給計画と日次スケジュールの整合性を確保するため、トレーディング・ゾーンと固定ゾーンにおける現場の生産プロセスを維持・管理する。
• OPSマスターシーケンスデータを管理する。
• キャパシティの計画を立て、サイトがキャパシティを超えた場合の解決策を特定し、プランニング・マネージャーに報告する。
• すべてのプランニングERPシステムにわたるマスターデータの維持。
• デマンドプランニング、セールス、オペレーションと協力し、過剰在庫や完成品の廃棄を最小限に抑える。
• 祝祭日、スポーツイベント、発表会などのイベントの制作計画を事前に準備する。
• 計画された生産要件を満たすために、クライアントのマスター・サプライ・プランと供給能力を照合し、各青果物ラインの納入のための週間供給スケジュールを作成する。
• 輸送コストの選択肢を理解し、トラックと貨物の利用率を最大化するために、サプライのマッピングと発注を確実に行う。
• 各生産拠点について、毎日Material to Plan可用性レポートを作成する。
• すべての週次および日次のテンプレートを含む、すべての関連するシステムデータを必要な標準に維持する。
• 計画システムの効率性、信頼性、完全性を高める。
• 工場効率を最適化するため、部門横断的に参加する。
• ケースフィルコーディングを行い、CSLを発行し、傾向をデータ分析し、関連チームと協力してケースフィル全体を改善する。
• 毎週開催されるオペレーション・プランニング・レビューミーティングのためのデータを準備し、参加する。
• 正確な原料投棄のコーディングを行い、傾向を分析し、関連チームと協力して投棄された原料の総価値を削減する。
• 地域サプライマネージャーと協力し、インバウンドDIFFOTのパフォーマンスを向上させ、納品時間帯を最適化し、サプライヤーとの注文倍数を標準化する。
• 現場での製造と計画が高品質の完成品につながるよう、オペレーショナル・リードと協力する。
• 鮮度・品質を最大化し、ダンプ暴露を最小化するため、原材料の在庫を合意されたガイドライン内に維持し、必要に応じて現場やレシピの変更を実施する。
• 危害ゼロのプログラムとイニシアチブを推進する。
• 積極的な安全文化を推進する。
• 安全な作業環境を維持するため、現場在庫の合計が、合意された現場受入能力内に収まるようにする。
• 会社のすべての安全衛生方針および手順を確実に遵守する。

資格：

• FMCG/製造業務（できれば賞味期限の短いもの）での実績のある経験。
• 生産計画およびスケジューリングの経験
• 業務環境において商業的成果を出した経験
• 結果を出すための協力関係と説明責任を推進する能力。
• 計画・スケジューリングツールやERPソフトウェアの使用経験。
• 遠隔地の製造現場での勤務経験があれば尚可。
• 個人的にもプロフェッショナルとしても学び、成長しようとする強い意志。
• 強い倫理観と細部へのこだわり
• 共通の成果を達成するために、複数の利害関係者と協力し、調整する能力。
• 動きのある多くの活動を同時に管理する高い能力。
• 創造的に考え、付加価値を与える新しい提案を提示する能力。
• 問題解決能力が高く、第一原理から論理的に仕事を進めることができる。
• 高いレベルの粘り強さと回復力を持ち、結果重視のメンタリティを持つ。
• 高水準の文書および口頭でのコミュニケーション
• すべてのコミュニケーションにおける自信。
• 絶対的な正直さと誠実さを示す。
• 潜在的な影響を考慮しながら問題を提起し、提言を行う。
• すべての重要な利害関係者と建設的な関係を築く。
• 強力で現実的なチームプレーヤー
• 古い問題を解決する新しい方法を探す。
• 自他ともに高い業績基準を設定する。
• すべての人に敬意と公正さをもって接する。

ポジションの概要

The Paralegal will support the Commercial Legal team by handling contract and document execution work end-to-end — so senior legal resources can focus on negotiation, drafting strategy, legal research, and improving the contract lifecycle process. This role is hands-on and document-heavy, requiring strong familiarity with commercial contract structures (especially MSAs/SOWs/NDAs and software/SaaS agreements), excellent attention to detail, and the ability to manage high-volume workflows with independence and consistent accuracy.

仕事の詳細

• Work Setup: Onsite – Quezon City (TBA exact location)
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time (ET) | 9:00 PM – 6:00 AM Manila Time
• Flexibility may be considered later (e.g., earlier/later shift) as long as there is meaningful overlap with the team for live collaboration
• Holidays: Follow US holidays

責任：

• Support contract execution from intake to signature, including drafting support, revisions, redline coordination, and finalization for:
• Master Service Agreements (MSAs), Statements of Work (SOWs), NDAs
• Professional services agreements
• Software and SaaS agreements
• Support Contract Lifecycle Management (CLM) administration and workflow execution: intake, routing, status tracking, version control, archiving, and recordkeeping
• Maintain contract data/metadata and support reporting needs tied to contract workflows (e.g., cycle time, volume tracking, provision tagging)
• Draft and revise ancillary legal documents as needed (amendments, assignments, estoppels, SNDAs, letter agreements)
• Coordinate with internal stakeholders to clarify business terms, gather missing inputs, and keep items moving through the pipeline
• Maintain organized legal files, templates, and standard forms; contribute to improving templates and execution processes
• Perform contract-focused research and analysis (primarily within contractual documents), and flag issues or inconsistencies for escalation

資格：

• At least 2 years of experience in a Paralegal role supporting US-based commercial or corporate legal work, with exposure to US legal documentation and processes.
• Strong familiarity with commercial contract structures and legal terminology (MSA/SOW/NDA/PSA; software/SaaS agreements)
• Excellent attention to detail with strong document control practices (tracking, versioning, clean handoffs)
• Strong written and verbal communication skills; comfortable coordinating with multiple stakeholders
• Able to manage multiple tasks with competing deadlines and maintain high accuracy
• Comfortable working independently in a remote setup while collaborating closely with a legal team
• US-style commercial contracts/documentation preferred (extensive common-law contract exposure may also be acceptable)

Nice to Have’s:

• Hands-on experience with Ironclad or other CLM tools (e.g., ContractWorks, DocuSign CLM, Agiloft, Icertis)
• Exposure to legal operations reporting and KPI tracking related to contracting workflows
• Experience supporting high-volume vendor contracting environments
• Experience supporting lease documentation workflows (amendments, estoppels, SNDAs, assignments)

仕事内容

概要

マステック・コミュニケーションズ・グループは、未来に向けて構築します。あなたと私たちのために。

As a Project Coordinator, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

責任

As a Project Coordinator, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you’re up for the challenge.

さらに、あなたはこうもなるだろう：

• 特に下請け業者との問題解決に重点を置き、プロジェクト全体を成功裏に完了させるための障害を特定し、その除去に努める。
• Provide timely project status updates to the Project Managers’ submissions for the Cabinet resolution of those problems and issues that cannot be resolved at lower levels
• 社内データベースの維持・更新
• VLOOKUP機能の活用に加え、カスタマイズされたレポートやピボットテーブルの作成
• 契約書、発注書、提出書類、プロジェクト終了マニュアルの作成と管理
• 戦略的・技術的なプロジェクト全般について、外部のベンダー担当者や機能コンサルタントとの主要な連絡窓口を務める。
• ゼネコン、オーナー、建築家、下請け業者間のすべてのやり取りを処理する。

参加資格

あなたについて

• Safety is a part of your day-to-day
• 高水準の品質で仕事を完遂した実績をお持ちの方
• 難問を解決するコツをつかみ、実践的なアプローチを楽しめる方
• 長期的なプロジェクトをお探しの方
• チームと一緒に手を汚すことを楽しめる
• You have a bachelor’s degree or 5 years of equivalent work experience
• プロジェクト管理能力を有し、複雑な問題や課題を解決できる方
• マイクロソフトのワードとエクセルの経験が豊富な方
• 建設業の経験をお持ちの方
• 購買経験のある方
• You have Norad and Oracle experience, is a huge plus
• テレコムの経験
• リソースを整理し、優先順位を確立し、協力的なチーム環境においてあらゆるレベルで効果的に働くことに長けている。

役職概要

The National Non-Produce Buyer is responsible for ensuring 98% availability of safe, high-quality materials that meet specifications to support daily production across all HFC manufacturing facilities. This role plays a key part in achieving optimal stock holding, buying patterns, stock rotation, delivery windows, purchase orders, and overall inventory management efficiency.

The Buyer leads coordination efforts within the buying team and across multiple divisions to ensure compliance, safety, and operational excellence throughout receivals and supply activities. This includes overseeing the morning Supply Chain Meeting, managing DIFFOT, PPV, and Quality metrics, and maintaining strong alignment between Sales and Supply Chain functions to provide clear visibility on deletions, promotions, and stock-at-risk within the non-produce portfolio.

This role also actively champions People & Capability (P&C) initiatives, setting measurable targets that demonstrate commitment to continuous improvement and operational excellence.

仕事の詳細

• Hybrid Setup (3 days onsite, 2 days at home) (Bridgetowne, Exxa Tower, Quezon City)
• Monday to Friday | 6 AM to 3 PM Philippine Time
• Following Queensland Holidays

責任

Replenishment

• Ensure daily availability of sufficient materials meeting quality and specification requirements.
• Develop and maintain weekly replenishment schedules for all raw materials.
• Generate and confirm purchase orders with suppliers based on production needs.
• Coordinate inbound freight bookings and ensure accuracy of receival advices.
• Review and act on Inbound DIFFOT non-compliance daily.
• Monitor and manage stock levels within agreed targets; report and address variances.
• Identify potential dumps daily and take proactive measures to minimize losses.
• Optimize material-to-plan performance through regular stock reviews and order adjustments.
• Implement initiatives to improve service levels, reduce inventories, and drive cost efficiencies.

Procurement

• Maintain reliable, safe, and sustainable supply lines through approved sourcing plans.
• Ensure purchase orders are correctly priced and aligned with cost-saving objectives.
• Maximize price breaks and other cost advantages in accordance with supply management directives.
• Drive cost efficiency while maintaining quality and service standards.

Sourcing

• Identify opportunities to support new product development, improve existing materials, and enhance profitability.

Supply Base Management

• Manage supplier relationships in line with short- and long-term sourcing strategies.
• Maintain strong working relationships and ensure prompt communication with suppliers.
• Provide accurate feedback on non-conforming deliveries and drive quick resolution of supply issues.
• Ensure responsiveness and collaboration to maintain smooth supply operations.

Interface Management

• Build and maintain cooperative relationships with other key functional areas.
• Ensure alignment and compliance with agreed service levels and operational parameters.

参加資格

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 3–5 years of experience in purchasing, planning, or inventory control within FMCG or a related industry.
• Strong commercial acumen with an entrepreneurial mindset and a drive for continuous improvement.
• Proven ability to coordinate and influence multiple stakeholders to achieve business objectives.
• Excellent negotiation, communication, and problem-solving skills.
• Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Demonstrated resilience and results-oriented approach with a focus on operational excellence.
• Proficiency in using ERP systems and software tools to support procurement and inventory processes.
• Collaborative and proactive, with the ability to think strategically while executing operational tasks effectively.

ポジションの概要

ナショナル・マテリアル・ボリューム・サーベイヤーは 、建設計画書や仕様書を正確に分析・検討し、詳細な材料数量見積りを作成する役割を担います。この職務は、プロジェクト要件に沿ったフローリングおよび関連資材の正確な数量積算を確実に行うことで、営業およびプロジェクトチームをサポートする上で極めて重要です。また、チームリーダーと密接に連携し、当社の定める基準内で、納期内に高品質の資材積算を行う専門チームの一員となります。

仕事の詳細

• 月曜日～金曜日｜マニラ時間午後10時～午前7時
• Work onsite (Bridgetowne, Quezon City)
• *フィリピンの祝日に準ずる

責任：

• プランと仕様の分析
  • 全ての設計段階（予算、DD、CD、GMP、ダブルチェック）において、必要な詳細レベルの正確な見積もりを作成するために、図面や仕様書を分析、検討する。
  • フローリング、トリム、トランジション、関連部品など、必要な材料がすべて計上されていることを確認する。
• 材料量の見積もり：
  • 床材入札パッケージの全要件を満たすため、床材および関連資材の包括的な資材数量見積りを作成する。(このポジションは材料と労働力の価格決定には責任を負わない)。
• RFI管理：
  • 営業チーム、建築家、ゼネコンが、計画や仕様の不明点を明らかにするために、プロジェクト固有の情報要求書（RFI）を作成し、提出する。
• コスト削減のための識別：
  • コスト削減の可能性を特定し、資材の最適化とプロジェクトの効率化のための提案をプロジェクトチームに提供する。
• 品質管理とレビュー：
  • 営業チームに提出する前に、自分の仕事の正確性と完全性を確認する。
  • まず現地のチームリーダーが確認し、次に米国在住のシニア・エスティメーターまたはチームリーダーが確認するという2段階のレビュープロセスに参加し、ミスや漏れを発見する。
• 基準とコンプライアンス：
  • ナショナル・エスティメイティング・スタンダードと会社のガイドラインに従い、すべての見積もりをタイムリーに完成させること。
  • 見積り、文書化、プロジェクト管理に関する会社の手順に従い、すべてのプロジェクトの一貫性と品質を維持する。
• コラボレーションとレポーティング：
  • チームリーダーと緊密に連携し、フィードバックを受け、必要な変更を今後の見積もりに反映させる。
  • プロジェクトの進捗状況や発生した問題について、チームリーダーやその他の関係者に定期的な最新情報と報告を提供する。

資格：

• 工学（土木、機械、電気、構造）、建築、または関連分野の学士号。材料積算または関連分野での同等の経験を持つ候補者も考慮される。
• 積算、建築、エンジニアリングなどの関連分野で最低2～5年の経験。
• 材料の数量計算の経験があることが望ましい。
• 建設計画、特に米国ベースの計画を読み解く能力
• 計画を評価し、潜在的な問題やコスト削減のための領域を特定するための高度な分析的思考。
• 細部へのこだわりが強く、見積もりを徹底して正確に行うことができる。
• インペリアル・サイズの扱いに習熟していることが必須。
• Microsoft Office Suiteおよび見積もりソフトの使用経験があることが望ましいが、トレーニングが提供されるため必須ではない。
• 明確なRFIを作成し、チームメンバーや利害関係者と効果的に協力するための優れた口頭および書面によるコミュニケーションスキル。

Job Overview
The Junior Marketer & Graphic Designer is a hybrid creative and execution-focused role supporting the Marketing team. This position is responsible for producing high-quality visual and digital marketing assets across social media, email, web, and print channels. The role requires the ability to translate strategic direction into consistent, brand-aligned deliverables while managing multiple priorities with speed, accuracy, and attention to detail.

仕事の詳細

• Work Setup: Work from Home
• Schedule: Monday to Friday | 10:00 PM to 7:00 AM | Philippine Time
• Holiday: Will follow US holidays

責任

• Design and publish visual assets across social media platforms (LinkedIn, Facebook, Instagram) based on provided marketing direction.
• Create marketing collateral such as flyers, one-pagers, email graphics, product visuals, and event materials.
• Support website updates and landing page creation using WordPress, including tools such as Elementor and Beaver Builder.
• Design and format marketing emails using HubSpot or similar email marketing platforms.
• Manage multiple content pipelines and deadlines simultaneously while maintaining quality standards.
• Ensure brand consistency across all visual and digital assets.
• Source stock images, icons, and creative assets to support campaigns and initiatives.
• Organize, archive, and maintain digital assets using structured file naming conventions and shared drives.
• Deliver recurring outputs including weekly social media assets, monthly email visuals, event materials, and on-demand creative requests such as product launches, webinars, and key opinion leader (KOL) spotlights.

参加資格

• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
• At least 1–2 years of experience in a marketing or creative production role, either in-house or agency is preferred
• Experience supporting B2B SaaS, healthcare, dental, or medical technology industries is an advantage but not required.
• Required experience using Canva.
• Familiarity with HubSpot or comparable email marketing platforms.
• Basic working knowledge of WordPress; experience with Elementor and/or Beaver Builder is preferred.
• Ability to produce high-volume visual content efficiently without compromising accuracy or quality.
• Strong understanding of typography, layout, and digital asset specifications for web and social platforms.
• Strong organizational skills, high attention to detail, and the ability to work effectively under tight deadlines.
• Clear communicator who is receptive to feedback and able to balance speed with consistency and precision.

Design & CAD Specialist

We are seeking a creative and detail-oriented Design & CAD Specialist covering Interior/Graphic and CAD Design with experience in office fitouts, retail spaces, commercial offices and joinery design. The ideal candidate will be responsible for developing design concepts including 3D, preparing technical drawings, and supporting project delivery from concept through completion.

仕事の詳細

• Work setup: Work from home
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH-Time

Job Duties

• Develop interior design concepts for office fitout and retail projects.

• Prepare technical drawings, layouts, and joinery details using AutoCAD and other design tools.

• Create presentation/tender materials and visual concepts using Canva and other visualization software.

• Produce space planning layouts, mood boards, and design documentation.

• Coordinate with project managers, contractors, and suppliers to ensure design intent is executed accurately.

• Review and update drawings based on client feedback and site conditions.

• Ensure designs meet functional requirements, aesthetic standards, and project timelines.

• Assist with material selection, finishes, and joinery specifications.

Skills & Qualifications

• Proven experience in interior design for office/commercial fitouts, retail spaces, and joinery.

• Proficiency in AutoCAD, Canva, and other design/drafting software (e.g., SketchUp, Revit, or similar tools).

• Strong understanding of space planning, joinery detailing, and interior finishes.

• Ability to produce clear technical drawings and design presentations.

• Good communication and collaboration skills.

• Strong attention to detail and ability to manage multiple projects.

Job Overview

The Data Migration Analyst will play a key role in supporting data migration, mapping, and master data management activities across multiple systems. The role ensures accurate, high-quality data transfer and integration while supporting business processes and stakeholders. The analyst will collaborate with business teams, QA, and technical teams to deliver clean, validated data and maintain governance standards.

仕事の詳細

Work Setup: Work From Home
Schedule: Monday to Friday | 8:00 AM – 5:00 PM UK Time | 3:00 PM – 12:00 AM PHT
Holiday: Will follow UK holidays

責任

1. Static Master Data Maintenance

• Maintain and update static master data (Accounts, Contacts, Products, etc.) directly in Salesforce using Data Loader, Data Import Wizard, and other native tools.

• Ensure data accuracy, completeness, and consistency according to data standards and governance rules.

• Reconcile Salesforce master data with upstream/supplementary sources where integrations are not in place.

• Support controlled updates following release cycles, sandbox refreshes, or structural model changes.

2. Project Data Mapping & Migration

Source Data Identification

• Work with business data owners and SMEs to identify all required source data across spreadsheets, legacy CRMs, manually maintained lists, and other systems.

• Confirm volumes, date ranges, field definitions, and business usage to ensure correct interpretation before mapping.

Data Mapping to Salesforce Objects

• Analyse source structures and map fields, relationships, and reference data to Salesforce objects.

• Produce version-controlled data-mapping specifications covering transformations, dependencies, and business rules.

Data Cleansing (with Business)

• Lead data cleansing with stakeholders to remove duplicates, standardize values, populate missing mandatory fields, and correct inconsistent or deprecated values.

• Coordinate data reviews, validation sessions, and approval workshops.

Transformation & Load Preparation

• Transform and prepare data based on agreed mapping logic and cleansing rules.

• Align transformed data with controlled Salesforce reference data and the defined Core Model.

Migration Testing & QA

• Execute or support test data loads in SIT and UAT.

• Review datasets with business teams for accuracy, completeness, usability, and alignment with expected outcomes.

• Resolve defects collaboratively with QA and business testers ahead of production cutover.

3. Data Quality & Governance

• Apply internal data standards, validation logic, deduplication rules, and mandatory field requirements.

• Monitor data quality through dashboards, reports, and exception logs; drive continuous improvement.

• Manage data-related defects and improvements via Jira and governance processes.

• Align with Core Model guidelines, data dictionaries, and RACI structures.

4. Cross-Team Collaboration

• Partner with Salesforce Product Owners, Business Analysts, MuleSoft Integration teams, QA testers, DevOps engineers, and commercial stakeholders.

• Provide data expertise in project ceremonies (refinement, planning, cutover readiness).

• Support collaboration between UK&I digital teams and wider group teams aligning to CRM360/Core Model standards.

5. Operational & BAU Support

• Handle routine BAU data requests, updates, extracts, and reconciliations.

• Support one-off analysis, cleansing reviews, or investigations into data inconsistencies.

• Assist with sandbox refresh data preparation and production fix deployments.

参加資格

Required:

• 3+ years of practical experience in data migration, data mapping, or master data management

• Hands-on experience with data migration or CRM tools (Salesforce Data Loader or Data Import Wizard a plus)

• Strong background in data cleansing, validation, deduplication, and standardization

• Experience working with multiple data sources (spreadsheets, legacy systems, CRMs)

• Ability to produce and follow data mapping and migration documentation

• Strong attention to detail and data quality focus

• Effective communication skills and experience working with business stakeholders

Preferred:

• Bachelor’s degree in IT, Computer Science, Data, Business, or equivalent

• Exposure to Salesforce CRM projects or similar CRM platforms

• Familiarity with data governance, Core Data Models, and UAT/SIT support

• Experience using Jira or similar tracking tools

Role Overview

The Customer Service & Sales Representative serves as the primary point of contact for customers, handling high-volume inbound calls and orders while actively identifying and maximizing sales opportunities. This role requires balancing excellent customer support, accurate order management, and proactive sales engagement through cross-selling and up-selling. The agent is expected to manage 50+ calls per shift, deliver a high-quality customer experience, and contribute to revenue growth in a fast-paced environment.

仕事の詳細

• Work Setup: Onsite (Bridgetowne Quezon City)
• Location: Quezon City / Pasig City
• Schedule: Shifting schedule
• Requirement: Amenable to working onsite on any shift

主な責任

Customer Service Responsibilities

• Act as the primary point of contact for customer inquiries, orders, and concerns, ensuring timely and professional responses
• Handle a high volume of inbound calls, averaging 50+ calls per shift, while maintaining service quality
• Answer incoming customer calls in a prompt, courteous, and professional manner
• Accurately capture, update, and maintain customer account information and order details
• Navigate multiple system screens efficiently while utilizing internal tools and resources to resolve customer needs
• Use effective listening skills and open-ended questions to fully understand customer requirements, with guidance and coaching as needed
• Apply feedback from call monitoring and quality reviews to continuously improve service delivery and customer satisfaction
• Handle multiple customer interactions while maintaining accuracy, efficiency, and attention to detail

Sales Responsibilities

• Identify opportunities to cross-sell and up-sell products or services based on customer needs and order history
• Promote relevant products, add-ons, or solutions while ensuring alignment with customer requirements
• Maximize sales opportunities during customer interactions without compromising service quality
• Effectively communicate product features, benefits, and value propositions to customers
• Meet or support individual and team sales targets while maintaining a customer-first approach

General Responsibilities

• Collaborate with team members and request assistance when necessary to ensure accurate and timely resolution of customer concerns
• Adapt to changing processes, tools, and customer demands in a fast-paced environment
• Perform other related duties as assigned by management

参加資格

Experience:
• 2–5 years of Customer Service experience, preferably with combined customer service and sales exposure
• Candidates with more than 5 years of relevant experience are highly preferred

Skills & Competencies:
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Proven ability to cross-sell and up-sell in a customer-facing environment
• Ability to type at least 30 words per minute with high data entry accuracy
• Working knowledge of Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to retain information and apply critical thinking skills
• Capable of handling multiple tasks and adapting to a dynamic work environment

Other Requirements:
• Willingness to work onsite at Bridgetowne, Quezon City / Pasig City
• Amenable to shifting schedules

Job Overview
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.

As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).

仕事の詳細

• Work Setup: Work from home
• Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
• Start Date: March 2026

責任

• Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
• Review each new service call to ensure accuracy and completeness of all required information
• Source and coordinate with local technicians to perform service requests
• Prepare technicians for service calls and set clear expectations for service delivery
• Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
• Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
• Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
• Ensure service calls are closed by end of day (EOD) on the same day the work is completed
• Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
• Answer phone calls promptly and professionally
• Perform other duties as assigned

参加資格

• 2–3 years of experience in remote administrative support
• Strong attention to detail with excellent communication and organizational skills
• Ability to handle high-stress and high-volume workloads effectively
• Proven ability to manage multiple tasks simultaneously
• Ability to work independently with minimal supervision

Job Overview

We are seeking Business Development Administrator to support the Business Development team with client communication, administrative coordination, and CRM management. This role involves making outbound calls to clients in Australia, confirming appointments, following up on contracts, and assisting sales teams with administrative tasks. The ideal candidate has strong spoken English with a clear and neutral accent, is confident in phone communication, and can effectively support business development activities across multiple markets.

Job Details
Work setup: Onsite
Schedule: Monday to Friday | 9-hour shift within 5:00 AM – 5:00 PM | PH Timezone (possible shifting depending on assigned market)
Holidays to follow: Australian Holidays

責任

• Conduct outbound calls to clients in Australia.

• Support contract follow-ups and maintain communication with clients.

• Manage and update CRM records accurately.

• Confirm appointments and coordinate scheduling for the Business Development team.

• Provide administrative support related to sales and business development activities.

• Assist assigned sales representatives across different markets.

• Maintain professional communication and strong client relationship management.

• Adapt schedules as needed depending on assigned market coverage.

参加資格

• Strong spoken English with a clear and neutral accent suitable for Australian clients.

• Comfortable making outbound calls and speaking with clients over the phone.

• Previous experience in customer service, sales support, or administrative roles.

• Strong communication and client handling skills.

• Ability to manage administrative tasks such as CRM updates and appointment scheduling.

• Commercial Real Estate experience is a plus but not required.

• Flexible with shift schedules depending on the assigned market.

役職概要

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

責任

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

参加資格

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

仕事の概要

We are seeking an Architectural Draftsperson with strong drafting skills and experience in producing detailed drawings for cost estimation and construction documentation. This role focuses primarily on residential projects and involves translating design concepts into accurate, high-quality architectural drawings used for construction, cost estimation, and project applications. The ideal candidate combines strong technical drafting ability with effective communication and teamwork to support overall project quality.

仕事の詳細

• Work setup: Work from home
• Schedule: Monday to Friday | 9:00 AM – 6:00 PM Japan Standard Time | 8:00 AM – 5:00 PM Philippine Time
• Holiday: Hybrid of Japan and Philippine holidays

責任：

• Create architectural drawings from basic design through detailed design stages, including plans, elevations, sections, and detail drawings.
• Produce detailed drawings required for cost estimation and support quantity takeoff processes.
• Translate design intent into clear and constructible architectural drawings.
• Ensure drawings meet project specifications and quality standards.
• Collaborate with internal teams to maintain drawing accuracy and consistency.
• Maintain organized documentation and manage drawing updates and revisions.
• Contribute to improving drafting quality and project workflows.

資格：

• Graduate of Architecture or equivalent specialized knowledge.
• Experience in architectural drafting within a design firm, construction company, or similar environment.
• Practical experience using CAD/BIM software.
• Ability to save and export drawings in DWG and DXF file formats.
• Basic knowledge of architectural structures, construction methods, and building materials.
• Strong attention to detail and ability to produce precise and well-organized drawings.
• Good communication and collaboration skills.
• Ability to manage deadlines with a strong sense of responsibility.

持っていてよかった：

• Experience with Rhino and JW CAD.
• Familiarity with residential architectural projects.
• Ability to understand or communicate in Japanese is not required but considered an advantage.

What We Offer:

• Stable work environment with long-term career opportunities.
• Opportunity to work on a variety of residential architectural projects.

役職概要

The Accounts Receivable Associate is responsible for preparing accurate client invoices, ensuring correct billing of salaries, benefits, management fees, and other applicable charges. This role supports the Accounting Manager in resolving billing inquiries and contributes to financial reporting, compliance requirements, and cross-functional coordination with the Recruitment team. The position requires strong attention to detail, numerical accuracy, and the ability to manage recurring monthly reporting responsibilities.

仕事の詳細

• Employment Type: Full-Time
• Schedule: 9:00 AM – 6:00 PM, Monday to Friday (will vary during billing cycle)
• Reporting To: Accounting Manager
• Work Set-up: Onsite I Bridgetowne, Exxa Tower, Quezon City

重要な職務と責任

Client Invoice Preparation

• Validate the complete list of employees per account, including tracking incoming employees.
• Accurately compute salary and other benefit charges for invoicing.
• Ensure the accuracy and completeness of management rates billed to each client.
• Verify and include additional charges or credits in the billing, such as cash advances, overtime, premium pay, and absences.

Invoice Dispute Resolution

• Assist the Accounting supervisor in resolving client inquiries and disputes related to invoices.
• Provide detailed explanations and necessary documentation to clients to resolve discrepancies efficiently.

All-Inclusive Rate Calculation

• Collaborate with the Recruitment Team for the registration of new client cost proposal in all-inclusive calculator
• Ensure all components of the rate, including salary, benefits, and other charges, are accurately included.

Reporting and Compliance

• Generate a comprehensive monthly invoice report for each client, ensuring all data is accurate and complete.
• Participate in the preparation of monthly and year-end financial reports, providing necessary data and support for accurate financial statements.

Collection and Recording of Invoices and Client Payments

• Monitor outstanding invoices and proactively follow up with clients to ensure timely payment. Implement effective collection strategies to minimize overdue accounts.
• Accurately record client payments in the QuickBooks, ensuring all details match the invoice and the corresponding client account.
• Perform regular reconciliations of accounts receivable to ensure all payments are accounted for and properly posted. Address any discrepancies promptly.
• Prepare and analyze accounts receivable aging reports to identify overdue accounts and prioritize collection efforts.
• Maintain regular communication with clients regarding their account status, payment deadlines, and any outstanding balances. Provide statements and reminders as necessary.
• Maintain detailed and organized records of all collections activities, including client communications, payment promises, and follow-up actions.

Cross-Functional Support

• Provide support to the Recruitment team in computing all-inclusive rates as needed.
• Coordinate with internal stakeholders to ensure accurate financial and billing data.

資格：

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Prior experience in accounts receivable, billing, or general accounting functions is an advantage.
• Strong numerical aptitude with high attention to detail and accuracy.
• Ability to manage recurring deadlines and multiple reports simultaneously.
• Good communication skills for internal coordination and client-related inquiries.

Core Competencies:

• Detail-oriented and highly organized
• Strong analytical and computation skills
• Time management and deadline discipline
• Ability to work collaboratively across teams
• Professional handling of confidential financial information

役職概要

The Accountant / Accounts Assistant is a hybrid role supporting both core accounting operations and Financial Planning & Analysis (FP&A). This position is ideal for a technically strong accounting professional with a solid foundation—preferably from a Big 4 or FMCG background—who also brings strong analytical skills to support reporting, insights generation, and continuous process improvement within a manufacturing or FMCG environment.

仕事の詳細

• Work Arrangement: Hybrid (3 days onsite 2 days at home)

• Work Schedule: 6 AM to 3 PM, Mondays to Friday

主な責任

• Prepare monthly balance sheet reconciliations.

• Provide Accounts Receivable and Accounts Payable transactional support as required.

• Support data analytics and financial reporting activities, including:

• Weekly Gross Margin report refreshes

• End-of-month Profit and Loss reporting

• End-of-year and budget preparation processes

• Assist with BI dashboard development to improve reporting efficiency and decision-making.

• Support ad hoc financial analysis and reporting requests as required.

Candidate Requirements

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, or related field; CA/CPA qualification preferred.

• Advanced proficiency in Microsoft Excel.

• Experience in a Big 4 firm and/or FMCG environment.

• Strong attention to detail and accuracy.

• Proactive, collaborative, and comfortable working in a fast-paced environment.

Desirable Qualifications

• Experience working within an Australian business environment.

• Exposure to cost accounting and inventory data management.

• Experience working with Bills of Materials (BOM).

• Power BI and/or SQL skills.

主要コンピテンシー

• 高い分析力と問題解決能力

• Ability to manage multiple priorities and meet deadlines.

• High level of professionalism and accountability.

• Effective communication and stakeholder collaboration skills.

Tools & Systems

• Microsoft Excel (advanced level)

• Business Intelligence tools (Power BI preferred)

• ERP or accounting systems relevant to manufacturing/FMCG environments

役職概要

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! We are seeking a detail-oriented and proactive AR Administrator to join our team. In this role, you will be responsible for preparing and maintaining billing data, collecting payments according to standard operating procedures, and managing customer communications related to billing and collections.

仕事の詳細

• 在宅ワーク
• Monday to Friday | 9 AM to 6 PM EST | 10:00 PM to 7:00 AM Manila Time
• *米国の祝日に準ずる

責任：

• 請求書の作成と送付契約に従って請求書を作成し、顧客に送付する。
• 代金回収：顧客と連絡を取り、支払いを要求し、受け取った支払いを会計システムに正確に記録する。
• 照合：支払いの照合を積極的に行い、不一致があれば速やかに解決する。
• アカウントの更新：支払い情報または連絡先情報に基づいてクライアントのアカウントを更新します。
• 顧客と社内のコミュニケーション顧客からのメールキューを管理し、請求や回収に関する社内チームからのリクエストに対応する。
• コラボレーション：営業チームやカスタマー・エクスペリエンス・チームと協力し、顧客の請求に関するエスカレーションを解決する。
• 不良債権管理：経理チームと協力し、不良債権を特定し、適切に引当金を計上する。
• クライアントとの関係顧客との強固な関係を築き、育み、請求に関する問い合わせに積極的に対応し、迅速な支払いを促進する。

資格：

• 学歴：高校卒業資格必須、準学士／学士号取得者優遇。
• 経験：関連分野で2年以上の経験。
• 技術的スキル：マイクロソフトオフィス、特にエクセルのスキル
• コミュニケーション：強力な英語での文書コミュニケーションスキルが必要。
• ソフトウェアに精通していること：Sage Intacctまたは同様の会計ソフトに精通していることが望ましい。

ポジションの概要

シニアITサポートスペシャリストは、ITプラットフォームに関連するエスカレーションされたインシデントや問題を解決するための技術的な専門知識を提供することと、複数の地域にまたがる700人以上の従業員をサポートするサポートサービスチームを指揮することの2つの責任を担っています。この職務は、チケット管理、PCイメージング／デプロイメント、PCハードウェア／ソフトウェア在庫、PCメンテナンス／サポート、モバイルデバイスメンテナンス／サポートなど、すべてのサポートサービス要素を指揮・監督する責任があります。

責任：

• ハードウェアおよび/またはソフトウェアの技術的問題のトラブルシューティング、診断、解決。
• 他のサポートサービスチームメンバーのエスカレーション窓口となる。チームと緊密に連携して問題を解決し、指導を行う。
• 新規ユーザーのITオリエンテーション、オンボーディング、トレーニングプログラムを開発し、指導する。
• SLAが満たされていることを確認し、トリアージし、顧客満足度を維持するためにチケットを技術者に委譲する。
• タスクを特定し、完了までやり遂げる強いオーナーシップと責任感。
• 知識ベースを維持し、経営陣と協力して標準作業手順を作成・更新する。
• ITサポートスタッフやエンドユーザーに対し、ガイダンスを提供し、ポリシーや手順を説明する。
• 従業員のハードウェアとソフトウェアの定期的なアップグレードをスケジュールし、積極的に管理する。
• 会社の基本的なテクノロジープラットフォーム（Microsoft Office 365、Teams、SharePoint、IP電話、MDM、リモートツール、SCCMなど）の管理（設定、アカウント作成/削除を含む）。
• 特別プロジェクトにおいてサポート・サービス・スーパーバイザーと緊密に協力する。
• ITおよびビジネスマネージャーと協力し、組織における優れた顧客体験を向上させるためのアイデアや戦略をブレーンストーミングする。
• IT製品やサービスの設計と更新
• パーソナルコンピュータ、周辺機器、ソフトウェアのインストール、テスト、設定を行う。
• ノートパソコン、デスクトップ、iOSおよびAndroidデバイス、Office 365、電子メールアカウント、ネットワークプリンターなど。
• ソフトウェアのインストール、ハードウェアの設定、問題のトラブルシューティングに関する技術文書の整備を担当。
• 高精度で維持管理された資産目録、エンド・ツー・エンドの資産管理プロセス、および自動化されたオンデマンドの管理報告を備えたアクセス可能な情報データベースを維持し、必要に応じて実施する。
• 手順やプロセスの改善を特定し、実施する。
• 変更管理会議やシステムメンテナンス活動に積極的に参加する。
• その他指示された職務を遂行する。
• 全サポート・サービス・メンバーの活動を監督し、優れた顧客サービスを確実に提供し、顧客指導を行う。
• サポート・サービス・チームの後輩を指導し、育成する。

資格：

• コンピュータサイエンスまたはその他の関連分野の学士号、ヘルプデスク環境での5年以上の経験、または関連する経験。
• ITILプロセスの知識
• インシデントおよびリクエストの発券システム（フレッシュサービスまたはServiceNow）の実務経験
• IT組織内のイノベーション・イニシアチブ、プロセス改善、標準化を主導できる。
• 企業環境におけるMicrosoft Windows 10およびWindows互換アプリケーションのサポートおよび保守に関する深い実務知識
• Active Directory、WAN/LAN/Wi-Fi、コアネットワーキング、クラウドサービス、ビデオ会議の基礎、印刷を含むがこれらに限定されないコアテクノロジーの知識。
• モバイルデバイスのセットアップとトラブルシューティングの実務経験
• エンドポイントクライアントセキュリティソフトウェアの使用経験
• 時間管理に注意を払い、分析能力を有すること。
• チームメンバーを引っ張っていくリーダーシップを発揮できる。
• 英語に堪能であること（話す、書く、理解する）。
• 必要に応じて週末勤務も可能。

資格の補足：

• ITIL 4認定。
• COMPTIA A+、またはNetwork+、またはSecurity+、またはHDI認定資格。
• System Center Configuration ManagerまたはMicrosoft Endpoint Managerの実務経験。
• モバイルデバイス管理プラットフォーム（Jamf、Intune、AirWatch）の実務経験
• ヘルプデスクの監督経験
• プロジェクトマネジメント経験

仕事内容

ITヘルプデスクTier3は、電話やEメールで技術支援を求める顧客のエスカレーション窓口となる。診断技術や適切な質問を通じてリモートトラブルシューティングを行い、提供された問題や詳細に基づいて顧客に最適なソリューションを提供します。顧客のチケット処理プロセスを管理し、チームリソースを効果的に活用してチケットのクローズ、パフォーマンス指標を推進し、顧客満足度を確保します。チームと組織に技術的なリーダーシップを提供します。

仕事の詳細

ITヘルプデスク Tier 3

イーストウッド・リビス、QC (在宅勤務)

月曜日～金曜日 - 午後9:00～午前6:00

責任：

• サービスデスクのエスカレーションポイントとしての役割
• 診断技術や適切な質問を通して遠隔トラブルシューティングを行う
• 顧客から提供された問題と詳細に基づいて、最善の解決策を決定する。
• 問題解決プロセスを通じて顧客を導く
• 必要に応じてフィールドリソースに問題をエスカレーションする
• ネットワークやサーバーの問題をリモートで修復し、解決する。
• IT製品やサービスに関する正確な情報を提供する
• イベントや問題とその解決をチケットシステムに記録する。
• クライアントチケットを管理し、チームリソースを活用してクライアントの満足度とチケットメトリクスの達成を確認する。
• 顧客、見込み客、外部ベンダー・パートナーを含むすべての関係者に対して、会社をプロフェッショナルに代表する。
• コア・バリューを堅持し、それにコミットすること
• プロセスを重視し、細部にまで気を配る。
• その他指示された業務

資格：

• 5年以上の同様の職務経験
• Windowsサーバー、ネットワーク、Office 365、Azureに関する専門的な知識の習得
• SCCMとIntuneの使用経験
• 優れた文書および口頭でのコミュニケーション能力
• オフィスオートメーション製品、データベース、リモートコントロールの知識がある
• コンピュータ・システム、モバイル機器、その他の技術製品に関する十分な理解
• 強力な意思決定能力と問題解決能力
• 強力な対人関係構築スキル
• カスタマーサービスへの強い情熱
• 卓越した組織能力と複数の業務を同時に処理する能力。
• ペースの速い環境で素早く学ぶ能力
• RMM（リモート監視・管理）ツールの経験
• クライアント環境（サーバー、ネットワーク機器、ストレージ機器など）の発見と文書化の経験
• ソフトウェアのインストール／削除／トラブルシューティングの経験
• 複数のハードウェアプラットフォーム（MacOS、Windows PC/Server、Unifi、Sophos、Watchguard、Ciscoなどのネットワーク機器）に精通している。
• スクリプティングに精通していること（PowerShell、Windowsコマンドラインなど）