Job Title:
Project Accounting Analyst

Location:
Dominican Republic

Language Requirement:
Advanced English (both spoken and written) – CV must be in English

Submit your CV in English. Only candidates who meet the language and location requirements will be considered.

About the Role:

We are looking for a highly organized and detail-oriented Project Accounting Analyst to join our team. In this role, you will be pivotal in supporting the Project Set-Up team, ensuring accurate financial management of projects from creation through completion. You will handle financial coordination, data validation, and operational support, ensuring that projects are set up properly, transactions are processed efficiently, and deliverables are met on time with precision.

This is an on-site position in the Dominican Republic, ideal for candidates who thrive in a fast-paced environment and enjoy working with large sets of data and cross-functional teams.

What You’ll Be Doing:

• Project Set-Up & Monitoring:
  Manage the project/job creation queue, ensuring that all data is accurate, validated, and approved by the appropriate parties.
• Tracking & Reporting:
  Track project progress and deliverables, flag potential delays, and prepare regular status reports for stakeholders.
• Documentation & Organization:
  Keep project files up-to-date, well-organized, and easily accessible for team use.
• Financial Coordination:
  • Support the accounting team during month-end close to ensure all transactions are processed.
  • Handle order processing and project set-up tasks.
  • Perform reconciliations between different systems and project records.
• Qualitätskontrolle:
  • Verify daily samples of completed project set-ups and provide feedback.
  • Assist supervisors with tracking key metrics and performance indicators.
• Issue Resolution:
  Proactively monitor risks and issues, escalate when needed, and communicate resolutions to market leads.
• Cross-Team Support:
  Coordinate with other teams on special projects and communicate any special processing requirements to team leads.

Who You Are:

• Detail-Oriented & Analytical:
  You have a keen eye for accuracy and enjoy working through complex problems with a hands-on approach.
• Strong Communicator:
  Excellent verbal and written communication skills in English, with the ability to explain issues and solutions clearly.
• Organized & Efficient:
  You excel at time management, planning, and multitasking in a dynamic environment.
• Collaborative:
  You work well with cross-functional teams and can effectively communicate across departments.

Your Skills & Experience:

• 5+ years of experience in Accounting (non-entry level; project or financial accounting experience preferred).
• Solid understanding of GAAP (preferably US GAAP).
• Advanced Excel skills are essential:
  • Experience working with large data sets (hundreds of columns/rows).
  • Ability to analyze, manage, and draw insights from complex data.
  • You will be tested on Excel proficiency during the interview process.
• Experience with Oracle ERP is a plus but not required.
• Strong ability to perform data analysis and manage financial transactions such as sales orders, billing, and discrepancy resolution.

Work Schedule:

• Monday to Friday, 8 AM – 5 PM EST.
• End-of-Month (EOM): Last day of the month requires a 5 PM – 2 AM EST shift.
• Initial training period (1-3 months): Monday to Friday, 8 AM – 5 PM EST.

Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

Hauptverantwortlichkeiten:

• Handle inbound and/or outbound customer interactions in a professional and courteous manner
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information regarding products, services, and policies
• Document interactions and update customer records in the system
• Follow communication scripts and quality guidelines when applicable
• Meet performance metrics related to quality, productivity, and attendance
• Collaborate with team members and supervisors to improve customer satisfaction

Anforderungen:

• High school diploma or equivalent (college studies are a plus)
• Strong communication skills (verbal and written)
• Customer-focused attitude with problem-solving skills
• Ability to work independently (especially for WFH roles)
• Basic computer skills and ability to navigate multiple systems
• Prior customer service or call center experience is a plus

Work Setup:

• Position available as Onsite or Work From Home, depending on operational needs
• Schedule and training details will be provided during the interview process

Bei der MasTec Communications Group bauen wir für die Zukunft. Für Ihre und unsere.

As a Project Scheduler, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Zuständigkeiten

• Entwicklung, Einführung und Pflege eines Systems zur Verwaltung der Terminplanung
• Review the progressed schedules against the schedule deadlines
• Participate in meetings with senior operations management, peers, and/or customers
• Participate in estimating and bidding projects, contract negotiations, and change order preparation
• Ermittlung potenzieller Verzögerungen bei der Terminplanung und Erleichterung von Abhilfemaßnahmen
• Monitor project progress with monitoring duties that include identifying critical activities and reviewing forecasts, and achievement dates
• Wahrnehmung anderer Aufgaben nach Bedarf oder Zuweisung

Qualifikationen

Key Responsibilities:

P6 (Primavera 6), scheduling experience, understanding of WBS, critical path methodology, MS excel, project coordination, convening and running schedule update meetings, professional business communications, comfortable with public speaking, telecom/wireline experience is a plus.

Software/Knowledge:

P6/Primavera 6 (required)

MS office suite (required)

Excel —pivot tables intermediate basis (nice to have)

Telecom experience (nice to have)

Good English skills both written and verbal- (required)

WBS ( nice to have)

Arbeitsbeschreibung

Übersicht

As a Claims Coordinator here at MasTec Communications Group gives you the opportunity to become a part of an engaging and growing industry.  As a Claims Coordinator, you will have the opportunity to utilize your skill set, work in a safety-minded environment, and join us in expanding technology for a better community. MasTec Communications Group takes great pride in providing engineering, construction, and design and management solutions that meet the growing telecommunications needs throughout the United States. Join our fast-growing team of professionals and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety! Make it Safe, Make it Personal, Make it Home

Zuständigkeiten

As a Claims Coordinator, you will support the Operations Department by administering claims for damages & vehicle accidents.

Darüber hinaus werden Sie:

• Facilitate damage and vehicle claims company-wide

• Coordinate with insurance representative on claims and accidents

• Prepare and present reports summarizing accidents, utility hits, damages, injuries and near misses

• Maintain relationships between the company and outside agencies such as Insurance Carrier and Insurance Broker

Qualifikationen

Über Sie:

• You have a working knowledge of the insurance industry

• You have a working knowledge of Microsoft Office and the ability to learn custom software

• You have excellent verbal, written, phone, and interpersonal skills

• You enjoy working in a fast-paced high volume work environment

• You have positive people skills and a pleasant demeanor

Zusammenfassung der Position

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

Diese Position ist offen für Kandidaten mit einem Hintergrund in Web-Entwicklung, Bot-Entwicklung, UI/UX oder Automatisierung, mit einer starken Anforderung an grundlegende Design-Fähigkeiten, um visuelles Layout und Inhaltspräsentation zu unterstützen.

Job Details:
Work from Home
Monday to Friday | 9 AM to 6 PM CST
*Following PH Holidays

Zuständigkeiten

• Zusammenarbeit mit dem CPO zur Unterstützung von Bot-Building-Initiativen.

• Unterstützung der Kunden bei der Bot-Verwaltung bei gleichzeitiger Aufrechterhaltung minimaler Kundendienst-/Kontoverwaltungsfunktionen.

• Einrichten, Bearbeiten und Testen von Engagement Agents unter Verwendung der bereitgestellten Skripte und Richtlinien.

• Laden Sie Inhalte, prüfen Sie die Funktionalität und führen Sie einfache Aktualisierungen durch.

• Identifizierung und Kennzeichnung technischer Probleme zur Eskalation an das Kernteam.

• Anwendung grundlegender Designfähigkeiten für die leichte Bildbearbeitung, Layoutanpassungen und die Formatierung von Inhalten.

• Stellen Sie sicher, dass die Bots eine reibungslose und benutzerfreundliche Erfahrung bieten, die sich an bewährten UI/UX-Verfahren orientiert.

• Erstellung von KI-Agentenvideos mit internen Tools/Software.

• Sie können sich schnell an neue Tools und Prozesse gewöhnen und erhalten eine Schulung, die es Ihnen ermöglicht, Ihren ersten Bot innerhalb von 2 Wochen zu erstellen.

Additional UX / Front-end QA Responsibilities

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.

• Review and validate UI components, interactions, and visual elements for consistency and usability.

• Identify UX issues related to user flow, navigation, readability, and accessibility.

• Test animations, buttons, links, images, and embedded media for functional accuracy.

• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.

• Perform cross-browser and responsiveness checks as required.

Qualifikationen

• UI/UX-Designerfahrung mit einem guten Auge für Layouts, Benutzerführung und Ästhetik.

• Dies allein kann einen Bewerber für die Stelle qualifizieren.

• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience:

• Webentwicklung (WordPress, Drag-and-Drop-Builder oder Grundkenntnisse in der Programmierung).

• Automatisierungstools (Zapier, n8n, Make oder ähnliche Plattformen zur Workflow-Automatisierung).

• Bot-Entwicklung (Erfahrung mit der Erstellung oder Verwaltung von Bots auf Chatbot-/KI-Plattformen).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).

• Sie sind detailorientiert, anpassungsfähig und lernen gerne neue Technologien.

• Begeistert von KI, no-code Plattformen und Automatisierung.

• Ausgeprägte Problemlösungs- und Kommunikationsfähigkeiten.

• Fähigkeit, unabhängig zu arbeiten und mit Führungskräften und Kunden zusammenzuarbeiten.

• Kenntnisse in der Videobearbeitung sind von Vorteil.

Added Account Management Experience

• Serve as the primary point of contact for assigned client accounts throughout onboarding, build, launch, and ongoing optimization phases

• Translate client business goals, workflows, and customer journeys into effective chatbot strategies and functional designs

• Manage client communication, expectations, timelines, and deliverables to ensure on-time, high-quality implementations

• Conduct discovery calls, requirements gathering, and solution walkthroughs with stakeholders

• Oversee configuration, testing, deployment, and iteration of chatbot solutions for client accounts

• Monitor bot performance and client satisfaction; proactively recommend improvements and optimizations

• Coordinate with internal product, engineering, and support teams to resolve issues and implement enhancements

• Maintain accurate account documentation, specifications, and change requests within internal systems

• Provide client training, documentation, and best-practice guidance to ensure successful adoption

• Identify opportunities for upsells, expansions, and renewals based on client needs and performance data

• Support troubleshooting, escalation, and post-launch optimization as needed

• Contribute client feedback and insights to the product roadmap and feature prioritization process

Zusammenfassung der Position

The US Accountant is a vital role within the Finance Department, responsible for maintaining the integrity and accuracy of financial records. This position involves a broad range of accounting responsibilities, including general ledger management, financial statement preparation, collaboration with cross-functional teams, data analysis, budgeting support, compliance adherence, accounts payable and receivable processing, payroll administration, reconciliations, and participation in audits. The ideal candidate is well-versed in GAAP and committed to continuous improvement in financial processes.

Job-Details

• Arbeit von zu Hause aus
• Monday to Friday | 9:00 AM – 6:00 PM (Schedule may be adjusted during peak periods such as month-end closing and reporting)
• Following PH Holidays (Subject to adjustment during peak periods such as month-end closing and reporting)

Zuständigkeiten

• Financial Record Keeping: Prepare and maintain accurate financial records, including general ledger entries, reconciliations, and journal entries.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP).
• Data Analysis: Conduct regular analysis of financial data to identify trends, inconsistencies, and areas for process improvement.
• Budgeting Support: Assist in budgeting and forecasting processes by providing insights and recommendations to management.
• Accounts Processing: Manage accounts payable and receivable transactions, including invoice verification, payment processing, and collections.
• Reconciliation: Perform monthly balance sheet reconciliations (e.g., bank reconciliation, AR aging, lapsing, prepaid amortization schedules, deferred revenue) to ensure accuracy and completeness of financial data.
• Audit Participation: Participate in internal and external audits by providing required documentation and support.
• Credit Liquidation Reporting: Prepare or assist in the preparation of monthly corporate credit liquidation reports.

• Client Invoice Recording:

1. Record and post client invoices accurately and on time in the accounting system.
2. Verify invoice details, including client information, dates, amounts, and supporting documentation.
3. Identify and report discrepancies or missing information to the appropriate teams.
4. Maintain organized and up-to-date invoice records (digital and/or physical).
5. Assist with month-end and year-end closing activities related to invoicing.

• Payroll Processing

1. Perform administrative tasks using Gusto Payroll.
2. Review and process employee wages, overtime, bonuses, and deductions accurately and on schedule.
3. Ensure compliance with federal, state, and local payroll regulations and tax laws.
4. Address employee payroll inquiries and resolve discrepancies promptly.
5. Maintain organized and confidential payroll records.
6. Ensure the security and accuracy of payroll data.

• Einhaltung der Vorschriften

1. Prepare and record monthly accruals for U.S. federal corporate income tax in accordance with applicable accounting standards and regulatory requirements.
2. Prepare and record monthly accruals for state and local income taxes, ensuring compliance with state-specific regulations.
3. Coordinate with external U.S. tax advisors and accountants to support timely and accurate preparation and filing of federal, state, and local tax returns.
4. Maintain documentation and schedules supporting tax positions, accruals, and filings for audit and compliance purposes.

Month-End Closing Responsibilities

1. Lead and execute month-end close activities to ensure accuracy and completeness of financial results.
2. Record recurring and adjusting journal entries, including transfer pricing cost recognition for intercompany activities across local sites (PH, SA, DR, MG, AM).
3. Prepare monthly variance analysis for revenue and expense accounts to explain material movements and validate trends.
4. Reconcile key general ledger accounts and investigate variances prior to close finalization.
5. Compute and record accruals for recurring expenses without invoices to ensure proper period recognition.
6. Collaborate with cross-functional teams to obtain supporting information and resolve discrepancies promptly.
7. Coordinate with the finance team to support reporting and budgeting requirements.

• Stakeholder & Management Collaboration (Financial Reporting)

1. Partner with internal teams including accounting, FP&A, operations, and other business units to gather, validate, and interpret financial data.
2. Assist in preparing and communicating financial results, insights, and performance drivers to senior management and executive stakeholders.
3. Collaborate with cross-functional partners to improve reporting processes, data quality, and automation initiatives.
4. Serve as a finance liaison during audits, financial reviews, and compliance reporting, providing timely and accurate information to internal and external stakeholders.

Qualifikationen

• Bachelor-Abschluss in Rechnungswesen, Finanzen oder einem verwandten Bereich.
• CPA or equivalent certification preferred.
• Minimum of 5 years of professional accounting experience, with at least 3 years in U.S. Accounting.
• Strong knowledge of GAAP and relevant financial regulations.
• Excellent analytical, organizational, and communication skills.
• Experience with accounting software such as QuickBooks and Excel.
• Strong attention to detail and accuracy.
• Commitment to ethical practices and regulatory compliance.

Zusammenfassung der Position:

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

Job Details:

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• Folgende US-Feiertage

Zuständigkeiten:

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

Qualifikationen:

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

We are seeking a skilled Technical Support Representative with excellent interpersonal skills to join our team. The Technical Support Representative will be responsible for providing end user support, troubleshooting technical issues, providing timely customer feedback, and documentation of customer cases. The successful candidate will have a degree in Information Technology, experience providing support within a Microsoft environment, and excellent English communication skills.

Job Details:

• Technical Support Representative
• Arbeit von zu Hause aus
• Monday to Friday, 8am-5pm or 9am-6pm Eastern Time (Rotating Saturday 9am-2pm Eastern Time)

Zuständigkeiten:

• Provide end user support by responding to technical inquiries and troubleshooting technical issues.
• Communicate with customers to quickly get to the root cause of their problem and provide timely and accurate feedback.
• Conduct follow-ups with customers to ensure that their problem has been resolved to their satisfaction.
• Utilize ticketing system (Freshdesk) to track customer issues and resolutions.
• Document all customer interactions to maintain a comprehensive history of customer cases.
• Erledigung anderer Ad-hoc-Aufgaben nach Bedarf.

Qualifikationen:

• A degree in Information Technology or related field.
• At least 1-2 years of experience providing support within a Microsoft environment.
• Excellent English communication skills, with the ability to communicate complex technical concepts to non-technical customers.
• Experience with a ticketing system, preferably Freshdesk.
• Ability to quickly learn and adapt to new technologies and processes.
• Strong people skills, with the ability to build positive relationships with customers.
• Strong problem-solving skills, with the ability to identify and resolve technical issues efficiently and effectively.

The Technical QA is responsible for reviewing quality specifications and technical design documents to provide timely and meaningful feedback. You are also expected to create detailed and well-structured test plans and test cases.

Job Details:

• Technical QA
• Eastwood Libis QC (hybrid setup)
• Monday to Friday | 11 AM to 8 PM Manila Time

Zuständigkeiten:

• GAP Analysis
• Conduct sanity testing on the current version of the system, then create JIRA cards based on Gap Analysis
• Verify the backlogs based on the raised JIRA cards
• Define severity of backlogs and address priority based on the deadlines/timeline given
• Give a projection of the effort needed to accomplish testing of backlogs
• Create test cases based on the client specification
• Verify JIRA cards ready for QA, then tag them accordingly based on the test results, linking the JIRA cards to test cases
• Conduct Sanity Testing on live environment to verify that the fixes/changes were deployed properly
• API Testing

Qualifikationen:

• 5 years’ experience in a Technical QA Role
• Experience with Automation Testing
• Experience with API Testing
• Experience working with an offshore team
• Experience with Various QA Tools
• Experience with the following tools would be a HUGE Plus (Jira, Confluence and Zephyr)
• Good communication skills
• Excellent Documentation Experience

Job Overview
The Supplier Success Specialist is responsible for supporting supplier performance and order management by monitoring communications, resolving issues, and ensuring suppliers meet operational standards. This role engages with suppliers primarily through email, as well as phone, live chat, and ticketing systems, while utilizing tools such as SAP Business One and Jira Service Management. The ideal candidate is detail-oriented, proactive in identifying trends across support requests, and capable of providing insights that help improve supplier performance. The position also involves inbound and outbound communication with suppliers and maintaining accurate documentation across CRM and ERP systems.

Job Details
Work setup: Work from Home
Schedule: Monday to Friday | 2 AM to 11 AM EST
Holiday: Will follow Philippine Holidays

Zuständigkeiten

• Monitor supplier order updates and ensure timely communication with relevant stakeholders.
• Support supplier compliance and address performance or behavioral issues when necessary.
• Generate and maintain reports using SAP Business One.
• Manage supplier correspondence through Jira Service Management and other support platforms.
• Maintain accurate documentation of supplier interactions within CRM and ERP systems.
• Serve as the primary SAP Business One support resource within the Customer Support team.
• Provide professional support to suppliers through email, phone, live chat, and ticketing channels.
• Identify recurring issues or trends and escalate insights to support operational improvements.

Qualifikationen

• Strong verbal and written English communication skills, including the ability to handle objections professionally.
• Experience working in a customer support or supplier support environment.
• Familiarity with CRM or ERP systems, with SAP Business One experience preferred.
• Ability to navigate multiple systems and tools efficiently.
• Strong attention to detail and compliance awareness.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, performance-driven support environment.

Zusammenfassung der Position

We are seeking a highly detail-oriented Supplier Operations Associate to manage the onboarding of new suppliers as well as maintain and load accurate, high-quality product catalog data on our platform. In this role, you’ll be responsible for working directly with suppliers to guide them through our onboarding processes, review and validate complex life sciences catalog data, and ensure all information is complete, accurate, and optimized for our platform.

You will collaborate closely with the Supplier Operations team and other internal teams to ensure timely and accurate catalog uploads, resolve discrepancies, and maintain clear documentation throughout the process. Your attention to detail will directly impact the quality of the data our customers rely on. You may also provide support for projects related to technical integrations for suppliers on the platform, aiming to increase supplier and customer experience and improve efficiency.

Job Details:

• Monday to Friday | 8:30 PM to 5:30 AM (Manila Time)
• Dauerhafte Arbeit von zu Hause aus

Zuständigkeiten:

• Ensure the accuracy, completeness, and consistency of supplier product catalogs and supplier company data. Follow and implement structured processes for efficient catalog onboarding and data management.
• Communicate clearly and professionally with suppliers to explain onboarding requirements and provide feedback.
• Diligently and frequently follow up with suppliers for deliverables that impact customer launches and procurement goals for existing customers
• Track progress, maintain organized documentation, and follow up promptly on supplier inquiries.
• Collaborate with Product Data and Engineering teams to prepare, validate, and submit catalog data for upload.
• Investigate and escalate issues proactively and provide solutions to resolve data inconsistencies or gaps.

Qualifikationen:

• Bachelor-Abschluss erforderlich.
• Minimum of 2 – 3 years in a client-facing business role with experience managing product or catalog data.
• Intermediate Excel skills with a proven track record of working with complex spreadsheets and datasets.
• Exceptional attention to detail and organizational skills, with the ability to work independently.
• Ausgeprägte schriftliche und mündliche Kommunikationsfähigkeiten.
• Experience with MS Office (Word, Excel, Outlook).
• Bonus: Experience with JIRA, CRM systems such as Hubspot, and experience in tech supporting customer integrations

Zusammenfassung:

The Sourcing Associate plays a critical role in our talent acquisition process. This entails utilizing a variety of recruitment channels to identify and connect with potential candidates, ensuring they are not only qualified for the role but also a tailored fit. You will work closely with Recruiters to expedite the hiring process, maintain a robust pipeline of candidates, and contribute to the efficiency of our talent identification process for future positions.

Job Details:

• Position: Beschaffungsassistentin
• Onsite Work Setup – Eastwood Quezon City
  
• Mögliche Verschiebungen:
  • Montag bis Freitag | 9 AM bis 6 PM
  • Montag bis Freitag | 12 PM bis 9 PM

Zuständigkeiten:

• Nutzung verschiedener Rekrutierungskanäle (Jobstreet, Monster, Facebook, LinkedIn, soziale Medien usw.) zur proaktiven Suche und Kontaktaufnahme mit potenziellen Kandidaten.
• Aufrufen von Bewerbern und Durchführen von auf die Stelle zugeschnittenen ersten Screenings, um sicherzustellen, dass die Bewerber hervorragend für die Stelle geeignet sind.
• Überprüfung der Lebensläufe von Bewerbern, um deren Qualifikationen zu bewerten und qualifizierte Bewerber an die Personalverantwortlichen weiterzuleiten.
• Formatieren von Lebensläufen zur Vorlage beim Kunden oder zum Benchmarking.
• Regelmäßige Nachfassaktionen mit den Bewerbern.
• Versenden Sie E-Mails an Bewerber als Teil des ersten Screening-Prozesses.
• Aufbau und Pflege eines Netzes hochqualifizierter Bewerber und Aufrechterhaltung einer "Pipeline" für verschiedene Positionen.
• Laden Sie die Lebensläufe der Bewerber in das Applicant Tracking System hoch.
• Sicherstellen, dass der Status von Stellen und Bewerberinformationen im Applicant Tracking System ständig aktualisiert wird.
• Erstellung und Übermittlung von Tages- und Wochenberichten über die Beschaffungs- und Screeningaktivitäten.
• Erledigung sonstiger Ad-hoc-Aufgaben, die zur Unterstützung des Einstellungsverfahrens erforderlich sind.

Qualifikationen:

• Bachelor-Abschluss in Personalwesen oder einem verwandten Bereich.
• Frischgebackene Hochschulabsolventen sind herzlich eingeladen, sich zu bewerben.
• Vorzugsweise mit mindestens einem Jahr Erfahrung in einer ähnlichen Funktion, einschließlich der Aufforderung an potenzielle Bewerber.
• Ausgeprägte englische Kommunikationsfähigkeiten.
• Vertrautheit mit sozialen Netzwerken, beruflichen Websites und Stellenbörsen.
• Hohe Kooperationsbereitschaft und Fähigkeit zur effektiven Teamarbeit.
• Ausgezeichnete Fähigkeiten im Zeitmanagement.
• Anspruchsvolles und professionelles Auftreten.
• Intelligent und anpassungsfähig an den sich ändernden Einstellungsbedarf.

Job Overview
The Service Desk Dispatcher is responsible for coordinating and managing service requests to ensure efficient delivery of technical support services. This role serves as the primary point of contact for customers regarding service coordination and scheduling. The position involves managing ticket workflows, prioritizing requests, coordinating technical support staff schedules, and ensuring that service level agreements (SLAs) are met. The ideal candidate has experience in Managed Service Provider (MSP) environments, strong organizational skills, and the ability to manage multiple support requests while maintaining excellent customer service.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 12:00 PM – 9:00 PM EST | PH Timezone
Training Schedule: Monday to Friday | 9:00 AM – 6:00 PM EST (first 2 weeks)
Holiday: Will follow US holidays

Zuständigkeiten

• Act as the primary point of contact for customers to coordinate service delivery.
• Manage and schedule technical support staff using the ConnectWise calendar to maximize resource utilization.
• Pre-process service requests received through email, phone, chat, or manual entry.
• Create and manage service tickets for technical support teams.
• Prioritize service requests based on urgency, importance, and SLA requirements.
• Monitor remote monitoring and management (RMM) alerts and respond accordingly.
• Track the availability and location of technical support staff to ensure timely support delivery.
• Coordinate scheduling for routine, on-demand, and emergency service requests.
• Maintain the Dispatch Portal to accurately reflect scheduled work and staff availability.
• Ensure the ConnectWise calendar accurately reflects staff status, including on-site, remote, or out-of-office assignments.
• Communicate with clients and internal teams to ensure efficient scheduling and resolution of support requests.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Generate reports on resource utilization and service request completion for the Service Desk Manager.
• Provide basic technical support for simple or quick requests when possible.
• Maintain accurate documentation of all service requests and updates within the ticketing system.

Qualifikationen

• Experience working within an MSP (Managed Service Provider) environment preferred.
• Familiarity with ticket lifecycle management, dispatch workflows, and SLA management.
• Experience using ConnectWise or similar service management platforms.
• Strong organizational and scheduling skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills with strong customer service orientation.
• Experience monitoring and responding to RMM alerts and notifications.
• Basic knowledge of Windows desktop support and end-user computing.
• Familiarity with Microsoft 365 / Office 365 user management.
• Ability to work effectively in a fast-paced support environment while maintaining attention to detail.

Job Overview
We are seeking a Senior General Ledger Accountant responsible for ensuring accurate financial reporting, maintaining general ledger accounts, and supporting accounting operations across multiple entities. The role involves managing reconciliations, supporting financial close processes, and ensuring compliance with Generally Accepted Accounting Principles (GAAP) and company policies. The ideal candidate has strong technical accounting knowledge, analytical skills, and the ability to collaborate with internal teams and international stakeholders.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 3:00 PM – 12:00 AM PH Timezone
Holiday: Philippine Holidays

Zuständigkeiten

• Ensure accurate and timely compilation, analysis, and reporting of accounting information in accordance with GAAP and company policies.

• Perform daily cash management activities, including reconciliation of multiple bank accounts.

• Prepare and perform monthly, quarterly, and annual general ledger account reconciliations, investigating and resolving discrepancies or variances.

• Support month-end, quarter-end, and year-end closing activities, including preparation of journal entries such as accruals and prepaids.

• Analyze cumulative translation adjustments (CTA) related to foreign currency gain or loss and coordinate with international accountants to ensure accurate reporting.

• Maintain general ledger accounts and support subsidiary partners with GL-related functions.

• Provide timely and accurate accounting information and analysis to internal stakeholders as needed.

• Support internal and external audit activities within assigned responsibilities.

• Manage and provide support for statutory audits across entities under scope.

• Prepare supporting documentation for financial reporting requirements, including SEC filings where applicable.

• Ensure accounting records and documentation are maintained in accordance with company document retention policies.

• Provide accounting guidance and support to other departments on financial-related matters.

• Perform additional accounting duties as required.

Qualifikationen

• Bachelor-Abschluss in Rechnungswesen oder einem verwandten Bereich.

• Experience in general ledger accounting, financial reporting, and reconciliation processes.

• Experience supporting multinational accounting operations is preferred.

• Strong technical and analytical accounting skills.

• Excellent communication skills with the ability to collaborate with local and international teams and communicate financial information to non-financial stakeholders.

• Ability to manage multiple priorities and meet deadlines, especially during high-volume reporting periods.

• Strong proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience using Oracle ERP systems, particularly modules related to general ledger, accounts receivable, and cash management.

• Prior exposure to international accounting environments or multinational companies.

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
• Contribute to overall team targets and performance objectives.
• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.
• Maintain high accuracy in CRM records and call documentation.
• Provide transparency in reporting of pipeline, conversion, and outcomes.
• Escalate customer complaints, compliance concerns, or system issues promptly.
• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
• Protect confidential customer and company information at all times.
• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Proven call center or telesales experience
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach

SALES OPERATIONS ANALYST

POSITION SUMMARY

The Sales Operations Analyst plays a key role in supporting FP&A by conducting variance analysis, providing project support, preparing board reports, and presentations. The role will be providing PMO support through task planning, business requirements, initiative tracking, and clear status reporting. In addition, the analyst manages key sales reporting processes, maintains accurate Sales Trackers, and provides timely insights to support decision making. The role also assists with system alignment, discount and coupon management, and data and contract administration.

JOB DETAILS

Hybrid (3 days onsite at SourceFit Manila office)

Schedule: Monday to Friday I 9PM to 6AM (Manila Time)

RESPONSIBILITIES:

1. Sales Tracker Ownership & Reporting

• Lead the creation, maintenance, and distribution of all Sales Trackers across multiple business units.

• Pull and compile data from Tableau and NetSuite to support tracker updates.

• Produce Month-to-Date (MTD) and Year-to-date (YTD) variance reports by account.

• Reconcile accounts to ensure all sales are accurately assigned to the correct territories.

• Prepare and send monthly Sales Tracker communications, highlighting significant positive and negative

variances by account.

• Track large prior month orders and include them in monthly communications to prompt follow up by the

sales team.

• Manage and update all required Sales Trackers, including:

• Manually Created: Combined Tracker

• Tableau Trackers: ProStart, PRM, ServSafe H&S, ServSafe C&A

• NetSuite Trackers: AHLEI, Registry, ServSuccess (multiple report types)

2. Salesforce.com Administration & Sales Support

• Serve as a Salesforce admin resource for the sales organization.

• Triage and delegate Salesforce-related requests to Product or Marketing when appropriate.

• Support Sales VPs by completing reporting and data requests, including:

• Opportunity time-to-close reports

• Competitor reporting

• Revenue-to-opportunity reconciliation for forecasting (manual process)

• Run and prepare monthly pipeline reports for Sales Calls and Segment Meetings.

• Perform Salesforce administrative tasks such as:

• Reassigning account ownership

• Creating and modifying reports and dashboards

• Building and running pipeline reports

• Auditing product and pricing data in the price book

3. Discount & Coupon Code Management

• Manage discount structures within Diner and NetSuite, ensuring accuracy and alignment with business

rules.

• Analyze discount performance to determine whether discounts should expire, extend, or be modified.

• Create and maintain discount codes and coupon codes in IMIS and NetSuite.

4. Ad-Hoc Reporting & Self-Service Enablement

• Build custom reports for Sales and Certification teams as needed.

• Create reusable report templates that allow teams to run their own analyses.

• Provide training on how to use existing reports and reporting tools.

5. Data Management & System Alignment

• Ensure account hierarchies, product codes, and sales rollups are accurate across all systems.

• Collaborate with the Data Team to support the launch of Power BI and transition existing Tableau

reports to Power BI.

• Participate in BT4 data transition planning, including testing COS and validating discount and product

data.

• Work closely with Product and cross-functional teams to ensure products are coded correctly for

reporting accuracy.

6. Contract Management Support

• Assist with contract routing and ensure all associated discounts are accurate.

• Verify that reporting structures are properly set up to support contract terms and tracking.

ESSENTIAL REQUIREMENTS

• Bachelor’s degree in Accounting or Finance

• Minimum 3 years experience in an operations analyst, reporting analyst, FP&A analyst, sales operations

analyst, or similar role with ownership of recurring reporting cycles and regular stakeholder updates

• Advanced Excel skills including pivot tables, XLOOKUP or VLOOKUP, complex formulas, conditional

formatting, charting, and comfort working with large datasets

• Strong data validation and reconciliation skills to ensure accounts, territories, hierarchies, and rollups align

correctly across sources

• Ability to summarize variances, explain anomalies, and communicate insights clearly to stakeholders

• Ability to manage recurring monthly reporting cycles alongside ad hoc requests while maintaining accuracy

and meeting deadlines

• High attention to detail and consistent accuracy in reporting outputs, tracker updates, and data

maintenance

• Ability to work independently, proactively identify issues, and drive tasks through completion

NICE TO HAVE

• Salesforce exposure supporting user requests, creating or modifying reports and dashboards, assisting with

pipeline reporting, and maintaining account ownership and pricing data

• NetSuite exposure pulling data or running reports for analysis and reconciliation

• Tableau exposure pulling or interpreting dashboard outputs for recurring reporting

• Power BI exposure supporting report validation, user testing, or migration activities during reporting

transitions

• Experience supporting reporting platform transitions, including report migrations or data validation work

during platform or system changes

MINDSET & ATTRIBUTES

• Curious and driven to understand beyond the numbers to find root causes.

• Applies professional skepticism, verifying data and assumptions with care.

• Communicates through data storytelling, turning insights into clear outputs.

• Action-oriented and results-focused, taking ownership and driving work forward.

• Comfortable with ambiguity, adapting quickly as priorities or information shift.

• Collaborative with positive intent, working openly and constructively with others

Zusammenfassung der Position:

Der Dachaufmaßspezialist ist für die genaue Erfassung und Dokumentation von detaillierten Dachmaßen und -merkmalen mithilfe spezieller Software verantwortlich. Diese Aufgabe erfordert ein hohes Maß an Präzision, technisches Geschick und ein solides Verständnis von Dachstrukturen und Terminologie. Der Spezialist gibt Kunden- und Grundstücksdaten ein, wählt Dachbilder aus und verwaltet sie, zeichnet präzise Dachumrisse, beschriftet wichtige Dachelemente, weist genaue Dachneigungen zu und nutzt Softwaretools zur Verfeinerung und Organisation der Messdaten. Nach Abschluss der Arbeiten erstellt der Spezialist die endgültigen Dachberichte im erforderlichen Format und stellt sie den Kunden oder Interessengruppen zur Verfügung. Diese Position erfordert ein hohes Maß an Detailgenauigkeit, Problemlösungskompetenz und die Fähigkeit, mehrere Projekte effizient zu managen und Fristen einzuhalten.

Job Details:

• Arbeit von zu Hause aus
• Monday to Friday | 10:00 PM to 7:00 AM Manila Time (Shifts are subject to change/Shifting)
• *Nach den PH-Feiertagen

Zuständigkeiten:

• Geben Sie Adresse und Kundendaten in die Roofer-Plattform ein, um die Dachmessungen zu starten.
• Auswahl und Verwaltung der zu verwendenden Dachbilder.
• Zeichnen Sie präzise Dachumrisse mit Werkzeugen wie der 90-Grad-Fangfunktion, um eine genaue Kantenausrichtung zu gewährleisten.
• Beschriften Sie verschiedene Dachmerkmale wie Traufen, Täler, Grate und Schrägen und wenden Sie dabei Ihr Wissen über Dachkonstruktionen an, um eine genaue Kategorisierung vorzunehmen.
• Weisen Sie jeder Dachfläche die richtige Neigung zu, passen Sie die Neigung an und integrieren Sie zusätzliche architektonische Elemente wie Dachgauben.
• Nutzen Sie die Layering- und Bearbeitungswerkzeuge der Plattform, um Messdetails zu organisieren und zu verfeinern, und verwenden Sie Funktionen wie Rückgängig machen, Wiederholen und Löschen, um Fehler zu korrigieren.
• Speichern Sie laufende Projekte und kehren Sie bei Bedarf zu ihnen zurück, damit keine Details zwischen den Sitzungen verloren gehen.
• Nach Abschluss der Messungen und der Beschriftung erstellen Sie den endgültigen Dachbericht, wählen geeignete Ausgabeformate aus und senden den Bericht an Kunden oder Beteiligte.
• Gewährleistung einer 100%igen Qualität und einer 100%igen Durchlaufzeit vom ersten Tag an.
• Gründliche Überprüfung aller Notizen von Kunden und dem Support-Team, um sicherzustellen, dass bei der Ausführung der Aufgaben keine Details übersehen werden.
• Priorisierung wöchentlicher Auffrischungskurse, um die Fähigkeiten neuer Mitarbeiter zu bewerten und verbesserungswürdige Bereiche zu ermitteln, damit sie sich schneller in ihre Aufgaben einarbeiten können und die Produktivität insgesamt gesteigert wird.

Qualifikationen:

• Erfahrung in der Erstellung von Dachberichten, AutoCAD oder Architektur.
• Hohe Aufmerksamkeit für Details und Präzision, mit einem scharfen Auge für Ästhetik und technische Genauigkeit.
• Ausgeprägtes Verständnis der Terminologie des Dachdeckerhandwerks und der strukturellen Elemente oder die Bereitschaft, sich schnell in die Arbeit einzuarbeiten.
• Kompetenz im Umgang mit digitalen Werkzeugen und Software zur Dateneingabe und Bildbearbeitung.
• Ausgeprägte organisatorische Fähigkeiten, um mehrere Projekte gleichzeitig zu verwalten und Fristen einzuhalten.
• Gute Problemlösungsfähigkeiten zur Bewältigung von Softwareproblemen oder Messproblemen.

Zusammenfassung der Position

The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.

Job Details:

Work Schedule: Saturday to Wednesday, 12:00 AM – 9:00 AM (Manila Time)

Training Schedule: Monday to Friday, 10:00 PM – 7:00 AM (Manila Time) – 2-week onboarding

Work Setup: Remote (Work from Home)

Holidays followed: To be discussed during training period

Zuständigkeiten

Recruiting and Pipeline Management

• Support the full caregiver recruitment lifecycle, including:

• Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates
• Scheduling and coordinating interviews
• Conducting reference checks
• Conducting interviews

• Proactively identify pipeline gaps and collaborate with the team to meet hiring needs

Scheduling Support

• Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including:
• Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps
• Sending shift confirmations, reminders, and follow-ups to caregivers
• Monitoring unconfirmed shifts and assisting with outreach to secure coverage

• Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions

• Identify and escalate scheduling challenges

• Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand

Betrieb

• Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.

• Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)

• Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.

Qualifikationen

• At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing

• Excellent English skills—reading, writing, and speaking (clear, professional communication required)

• Strong organizational skills and very high attention to detail

• Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint

• Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)

• Flexible with schedule, especially during training or as company needs evolve

• Proactive, positive attitude, and a willingness to learn and adapt

• Strong alignment with a family-first, service-oriented team culture

Zusammenfassung der Position

The Property Accountant will manage daily accounting activities and will be responsible for ensuring the financial accuracy of assigned properties. The PA will maintain an audit- and report-ready portfolio by keeping accounts current, reconciled, and transparent. The ideal candidate will have a strong understanding of accounting principles and demonstrate a high level of attention to detail. In this role, the PA is expected to develop a comprehensive understanding of their assigned properties and apply that expertise to deliver timely, accurate financial reporting and forecasting.

Job-Details

• Schedule: 8 AM to 5 PM, Monday to Friday, Eastern
• Work Arrangement: Work from Home
• Holiday to follow: Philippine Holidays

Zuständigkeiten

Accounting Transactions

• Post and process journal entries to ensure all business transactions are recorded
• Weekly bank reconciliations and cash reporting
• Update financial data in databases to ensure that information will be accurate and immediately available when needed

Monthly / Year End Closings

• Preparation of monthly, quarterly, and annual closings
• Annual CAM-Tax-Insurance escalations and preparation of tenant packages
• Unterstützung der Lieferanten bei der monatlichen Verwendung der Verkäufe.

Financial Reporting

• Process balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
• Complete quarterly property snapshots and financial statements
• Prepare and submit weekly/monthly reports not limited to aging reports

Qualifikationen

• Proven experience as a junior accountant
• Excellent organizing abilities, with great attention to detail
• Good with numbers and figures and an analytical acumen
• Good understanding of accounting and financial reporting principles and practices
• Excellent knowledge of MS Office. Familiarity with Yardi a plus
• BSc/Ba in accounting, finance or relevant field

Accounting Leadership Principles

As a member of the Accounting Department, the Property Accountant will be expected to demonstrate our Accounting Leadership Principles to help accelerate the company’s strategy:

1. Ownership Mentality – Act as an owner of our properties and financial processes.
2. Master the Fundamentals – Build trust by demonstrating deep expertise in financial planning and reporting.
3. Solve for Scale – Implement scalable solutions that anticipate and drive 25% Net Operating Income growth by 2027.
4. Gold-Standard Communications – Deliver financial insights and correspondence at the highest professional level.
5. Build Team Capacity – Develop internal financial talent and empower team members to excel in their roles.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

Zusammenfassung:

The primary responsibility of the Medical Billing Specialist – Collections is to assist our clients in collecting payments from the insurance companies for their medical services rendered to their patients. This includes charge entry and providing exceptional customer service.

Job Details:

• Spezialist für medizinische Abrechnungen - Inkasso 

• Von zu Hause aus arbeiten

• Montag bis Freitag | 9:00 PM bis 6:00 AM (Manila)

• *nach den US-Feiertagen

Zuständigkeiten:

• Überprüfen/Analysieren von Leistungserklärungen (EOB), Überweisungsmitteilungen und Ablehnungen von Kostenträgern, um eine Lösung für Forderungen zu finden.

• Erstellung und Analyse von Alterungsberichten.

• Use all channels avaailable to resolve and collect account receivables with payers which includes but is not limited to utilizing payer portals and outbound calls to the provider desk.

• Überprüfen oder aktualisieren Sie Anspruchskorrekturen und laden Sie erforderliche Dokumente in unsere Clearinghouse-Portale hoch.

• Ermittlung von Unterzahlungen und Vorbereitung von Unterlagen für Rechtsmittel

• Erstellung von Stapeln und Nachbearbeitung von Zahlungseingängen.

• Kodieren Sie die Ansprüche entsprechend mit CPT- und ICD 10s-Codes.

• Wahrnehmung sonstiger von der Geschäftsleitung zugewiesener Aufgaben.

• Buchen Sie Gebühren, um eine Forderung zu erstellen und sie an unsere Clearingstellen zu übermitteln.

• Kontaktaufnahme mit Patienten, Leistungserbringern und Kostenträgern zur Prüfung der Anspruchsberechtigung, zur Vorabbescheinigung oder zur Weiterverfolgung von Ansprüchen/Widersprüchen.

• Fähigkeit, selbstständig zu arbeiten und effizient und respektvoll mit Patienten und Versicherungsvertretern zu kommunizieren.

• Erkennen von Abrechnungsfehlern und Ablehnungen, indem Sie das Problem verstehen und korrigierte Anträge erneut einreichen oder andere geeignete Maßnahmen zur Lösung ergreifen.

Qualifikationen:

• At least 3 years of experience in Medical Billing and Collections.

• Kenntnisse der medizinischen Abrechnungscodes, einschließlich CPT- und HCPCS-Kodierung, Anspruchsmodifikatoren und ICD-10-Diagnosekodierung.

• Vertrautheit mit Revenue Cycle Management (RCM)-Systemen, Praxisverwaltungssystemen (PMS) und Tools.

• Kenntnis der verschiedenen Arten von Versicherungsschutz und Schadensfällen, einschließlich Krankenversicherung, Arbeitsunfallversicherung und Kfz-Versicherung

• Fähigkeit zum Lesen und Interpretieren von EOBs (Explanation of Benefits)

• Erfahrung in der Koordinierung mit Versicherungsgesellschaften.

• Ausgeprägte Anpassungsfähigkeit und die Fähigkeit, schnell zu lernen.

• Nachgewiesene Effizienz und Pünktlichkeit bei der Erledigung von Aufgaben.

• Frühere Erfahrungen in den Bereichen Orthopädie, Wirbelsäulenchirurgie und Schmerztherapie sind von Vorteil

Zusammenfassung der Position:

We are looking for an experienced Medical Billing Specialist – AR and Charge Entry to join our healthcare team. This role requires a minimum of 3 years of experience in Accounts Receivable (AR) and proficiency in English due to frequent interactions with insurance payors. The ideal candidate will have extensive knowledge of Practice Management (PM) and Electronic Medical Record (EMR) systems, claims processing procedures, insurance portal usage, and basic Microsoft Excel knowledge. As a vital member of our team, you will ensure accurate and efficient medical billing processes without management responsibilities.

Job Details:

• Von zu Hause aus arbeiten
• Montag bis Freitag | 9 PM bis 6 AM Manila Zeit
• *nach den US-Feiertagen

Zuständigkeiten:

• Data Entry: Enter CPT and diagnostic codes into EMR accurately and efficiently.
• Bearbeitung von Versicherungsansprüchen: Überprüfung und Bearbeitung von Versicherungsansprüchen unter Gewährleistung der Richtigkeit und Vollständigkeit aller erforderlichen Informationen. Behebung von Unstimmigkeiten oder Fehlern in den eingereichten Anträgen.
• Denial Processing: Follow-up on unpaid claims via insurance portals and payor calls. Determine reason for denial and work it, based on company guidelines.
• Posting Payments: Post patient payments and EOB’s received in the mail, and ERA’s from payors.
• Dispute Resolution: Address and resolve billing disputes, discrepancies, and denied claims. Collaborate with insurance companies, healthcare providers and other team members for efficient problem-solving.
• Medical Records: Process medical record requests and submit records via fax, e-mail or portal to third parties and/or insurance companies.
• Documentation: Maintain detailed records of billing inquiries, and resolutions. Ensure proper documentation and filing of all billing and insurance information.

Qualifikationen:

• Minimum of 3 years’ experience in medical billing, specifically in Accounts Receivable.
• Beherrschung der englischen Sprache mit ausgezeichneten mündlichen und schriftlichen Kommunikationsfähigkeiten.
• Umfassende Erfahrung mit PM/EMR-Systemen.
• Ausgeprägtes Verständnis für medizinische Abrechnungsprozesse, Versicherungsansprüche und Zahlungsüberprüfung.
• Ability to explain complex billing concepts clearly.
• Nachgewiesene Erfolgsbilanz bei der Beilegung von Streitigkeiten und der Bearbeitung von Forderungen.
• Exceptional organizational skills and attention to detail for accurate documentation and record-keeping

Zusammenfassung der Position:

The Medical Billing Specialist will provide appropriate coding on the client’s treatment plan and tests. They are responsible for entering and coding patients’ services into a computer system and generating invoices to be sent to insurance companies and clients. Responsibilities also include administrative duties where applicable.

Job Details:

• Arbeit von zu Hause aus
• Montags bis freitags | 9 PM bis 6 AM (PH Zeit)

Zuständigkeiten:

• Weekly, the Biller will create the census from Kipu reporting. The Biller will review referrals and authorizations from Kipu and request information as needed from UR. With information obtained from reports the census will be created for each facility. Claims will be updated and entered into CMD and billed that night.
• The Biller will enter new patients from KIPU into CMD. This will include all patient demographics, insurance, diagnosis, admit dates, insured parties, and authorizations.
• Request any missing patient information and update demographics from corresponding departments.
• Follow all regulations and guidelines set by insurance in regard to posting charges.
• The Biller will update new insurances and maintain CMD for all insurance entities.
• The Biller will print paper claims as needed.
• Develop and maintain a tracking system of outgoing claims including reporting. Reports should be updated and sent weekly.
• Follow set billing processes and procedures by insurance and by billing department guidelines.
• The Biller is responsible for resubmitting corrected claims as assigned by management and Collectors.
• Participate in staff meetings as needed
• Maintains and adheres to all policy and procedures respecting confidentiality of client’s rights, anonymity, communication either written or verbal regarding client’s identity and situation
• Maintains documentation and files in an organized manner
• Communicate clearly with other coworkers within their department, Billing Manager, UR Specialist and Admissions Department.
• Work as a positive team member.
• Additional duties may be assigned to employee as needed.
• Maintain strict client confidentiality.

Zusammenfassung der Position:

Diese Position stellt die zweite Ebene des Supports für Endbenutzer dar, indem sie Serviceanfragen bearbeitet, die von niedrigeren Ebenen eskaliert wurden. Der Support wird vor Ort, aus der Ferne, per Telefon oder per E-Mail geleistet. Sie müssen Lösungen für Netzwerk-, Desktop- und Serverprobleme entwickeln. Sie sind in der Lage, bestehende Systeme zu analysieren und proaktive Empfehlungen für Verbesserungen zu geben. Er entwickelt, pflegt und implementiert alle Systeme, Anwendungen und Netzwerkkonfigurationen.

Job Details:

• Arbeit von zu Hause aus
• Zeitplan: Montag bis Freitag 8 PM bis 5 AM

Zuständigkeiten

• Bereitstellung von Lösungen für eskalierte Service-Tickets
• Arbeitet mit Kunden zusammen, um technische Probleme zu bewerten und zu lösen
• Bewertung bestehender Systeme und/oder Benutzeranforderungen zur Analyse, Konzeption, Empfehlung und Umsetzung von Systemänderungen
• Konfiguriert und unterstützt interne und/oder externe Kundennetzwerke
• Entwickelt und pflegt alle Systeme, Anwendungen, Sicherheits- und Netzkonfigurationen
• Fehlerbehebung bei der Netzleistung in Abstimmung mit dem NOC-Team
• Empfehlungen für Upgrades, Patches und neue Anwendungen und Geräte
• Führt ein Protokoll über abgeschlossene Arbeiten mit Hilfe einer Anwendung zur Verfolgung von Vorfällen
• Erstellen und Aktualisieren der Support-Dokumentation in Übereinstimmung mit den Standards, um die künftige Fehlersuche zu verbessern
• Unterstützung für spezielle Projekte, einschließlich der Einbindung neuer Kunden, O365-Migrationen und Azure-Migrationen

Anforderungen

• Mindestens 3 Jahre Erfahrung in der Fehlerbehebung bei Computern, Servern und Netzwerken
• Zertifizierungen: MCP, MCSA, CCNA oder ähnlich
• Sie müssen einfallsreich sein und die Initiative in einem dynamischen Umfeld ergreifen können.
• Fähigkeit zur effektiven und effizienten Behebung von technischen Problemen
• Fortgeschrittene Kenntnisse der aktuellen Microsoft Desktop- und Server-Betriebssysteme
• Fortgeschrittene Kenntnisse in Microsoft SQL, Exchange, SharePoint und anderen Serveranwendungen
• Fortgeschrittene Kenntnisse über Computer- und Server-Hardware
• Vertrautheit mit der Behebung von Netzwerkproblemen
• Professionelle Fähigkeiten im Kundenservice
• Ausgeprägte schriftliche und mündliche Kommunikationsfähigkeiten
• Fähigkeit und Bereitschaft, in einem Umfeld zu arbeiten, das 24x7x365 Support bietet
• Fähigkeit und Bereitschaft zur Teilnahme an einer Standard-Rufbereitschaft für die Unterstützung nach Feierabend
• kundenorientiert und gut gelaunt
• Aufrechterhaltung der Grundwerte und des Standards des Unternehmens gegenüber allen Kunden

The Level I IT Help Desk Technician position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the current status of the issue. You will also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution at times to non-technical users. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Details:
Work from Home
Monday to Friday | 10:00 PM to 7:00 AM Manila Time

Zuständigkeiten:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Fehlerbehebung aus der Ferne durch Diagnosetechniken und sachdienliche Fragen
• Determine the best solution based on the issue and details provided by customers
• Führen Sie den Kunden durch den Problemlösungsprozess
• Direct unresolved issues to the next level of support personnel
• Bereitstellung genauer Informationen über IT-Produkte und -Dienstleistungen
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Erstellen und Aktualisieren der Support-Dokumentation in Übereinstimmung mit den Standards, um die künftige Fehlersuche zu verbessern
• Develop and apply images to workstations using Microsoft MDT

Qualifikationen:

• Ein High-School-Abschluss oder ein gleichwertiger Abschluss Frühere Erfahrungen in einer ähnlichen Funktion im Kundendienst oder technischen Support sind von Vorteil, aber nicht immer zwingend erforderlich, da einige Unternehmen eine Ausbildung am Arbeitsplatz anbieten können.
• Gute Kenntnisse von Computerhardware, Betriebssystemen (wie Windows oder macOS) und gängigen Softwareanwendungen.

• Vertrautheit mit der Fehlerbehebung bei allgemeinen Computerproblemen, einschließlich Netzwerkverbindungsproblemen, Softwareinstallation und -konfiguration, Druckerproblemen und einfachen Hardwarereparaturen.
• Verständnis von Computernetzwerken, einschließlich TCP/IP, DNS, DHCP und grundlegender Fehlerbehebung im Netzwerk.
• Grundkenntnisse von Active Directory oder ähnlichen Benutzerverwaltungssystemen.
• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift, um mit den Endnutzern professionell und höflich zu interagieren.
• Ausgeprägte Problemlösungsfähigkeiten, um technische Probleme zu erkennen, zu analysieren und zu beheben.
• Bereitschaft, mit anderen Teammitgliedern zusammenzuarbeiten, um komplexe oder eskalierte Probleme zu lösen.
• Flexibilität bei der Arbeit in Schichten, einschließlich abends, an Wochenenden und Feiertagen, da viele Service-Desks rund um die Uhr arbeiten.

Desired Certifications

• AZ-900 Grundlagen von Azure
• COMPTia A+
• COMPTia Sicherheit+
• COMPTia Netzwerk+

Zusammenfassung der Position:

Our client is seeking a highly motivated Level 1 Mandarin Software Support Specialist to join our customer support team. This individual will serve as the first point of contact for customer support requests via email and ticketing systems. This individual will be responsible for managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.

The ideal candidate is detail-oriented, customer-focused, and possesses excellent communication skills (read, write, and speak) in Mandarin. The individual should be able to quickly learn business-centric software solutions to effectively support end-users is a must.

Job Details:

• Arbeit von zu Hause aus
• Sonntag bis Donnerstag | 8:30 AM bis 5:30 PM (Osteuropäische Zeit)
• Sonntag bis Donnerstag | 14:30 Uhr bis 23:30 Uhr (PH-Zeit)

Hauptverantwortlichkeiten:

Ticket Management und Triage

• Überwachen und Verwalten einer Warteschlange von eingehenden Supportanfragen.
• Bewerten, priorisieren und kategorisieren Sie Tickets nach Schweregrad, Auswirkungen und Dringlichkeit.
• Bei Bedarf Weiterleitung von Problemen an die zuständigen internen Teams, wobei die Verantwortung bis zur Lösung des Problems klar geregelt ist.

Kundenbetreuung

• Respond promptly to email-based customer inquiries in Mandarin with professionalism and empathy.
• Lösen Sie häufig auftretende Probleme selbstständig, indem Sie die festgelegten Support-Workflows und Dokumentationsanforderungen mit der Zendesk-Anwendung befolgen.
• Sie arbeiten mit Kunden zusammen, um relevante Informationen zu sammeln, Fehler zu beheben und klare, umsetzbare Lösungen anzubieten.
• Eskalation komplexer oder ungelöster Probleme an den Support der Ebenen 2 und 3, wobei sicherzustellen ist, dass alle Details sorgfältig dokumentiert werden.

Dokumentation und Berichterstattung

• Maintain accurate, detailed, and organized records of all customer interactions, troubleshooting steps, and resolutions using the Mandarin language.
• Mitwirkung an der Erstellung und Verbesserung von Artikeln der Wissensdatenbank, FAQs und Benutzerdokumentation.
• Gründliche Überprüfung, erneute Prüfung und Dokumentation eines Rückstands von Anfragen, um festzustellen, ob Probleme fortbestehen oder gelöst wurden.
• Erkennen Sie wiederkehrende Probleme und Trends und melden Sie sie dem Support Manager zur proaktiven Lösung.

Lern- und Softwarekompetenz

• Schnelles Erlernen und Entwickeln von Fachwissen über die CMMS+ Anwendung des Kunden.
• Eine profunde Kenntnis dieser komplexen Software ist ein wesentliches Erfolgskriterium.
• Bleiben Sie auf dem Laufenden über Software-Updates, neue Funktionen und bewährte Praktiken der Branche, um präzisen Support zu leisten.

Kundenerfahrung

• Sie fungieren als Anwalt der Kunden und sorgen für die Zufriedenheit der Benutzer und eine positive Erfahrung mit dem Support.
• Kommunizieren Sie effektiv und einfühlsam, um Vertrauen aufzubauen und starke Kundenbeziehungen zu pflegen.
• Proaktive Weiterverfolgung offener Tickets, um eine rechtzeitige Lösung und den Erfolg des Kunden sicherzustellen.

Qualifikationen:

Ausbildung und Erfahrung

• Mindestens 2 Jahre Erfahrung in den Bereichen Kundensupport, Helpdesk oder Software-Support.
• Erfahrung in der Verwaltung von Support-Tickets in einem CRM- oder Ticketing-System (z. B. Zendesk, Freshdesk o. Ä.).

Technische Fertigkeiten

• Fähigkeit, geschäftsspezifische Softwaresysteme schnell zu erlernen und zu verstehen.
• Beherrschung der Microsoft Office Suite und sicherer Umgang mit anderen Softwaretools wie Jira.
• Grundlegendes Verständnis der Grundsätze der Software-Fehlerbehebung.
• Grundlegendes Verständnis von Datenstrukturen und Datenbanken.

Kommunikationsfähigkeiten

• Hervorragende mündliche und schriftliche Kommunikationsfähigkeiten in Englisch.
• Fähigkeit, technische Konzepte klar und prägnant für nichttechnische Benutzer zu erklären.

Schlüsselkompetenzen

• Ausgeprägte organisatorische Fähigkeiten und ein gutes Zeitmanagement, um mehrere Prioritäten setzen zu können.
• Detailorientiert mit ausgezeichneten Problemlösungs- und Analysefähigkeiten.
• Kundenorientiertes Denken mit einer positiven, professionellen Einstellung.
• Fähigkeit, selbständig zu arbeiten, sich an Veränderungen anzupassen und in einem schnelllebigen Umfeld erfolgreich zu sein.

Bevorzugte Qualifikationen (Nice to have)

• Erfahrung in der Unterstützung von SaaS-basierter Software.
• Vertrautheit mit Ticketing-Systemen wie Salesforce, Zendesk, Jira Service Desk oder ServiceNow.
• Kenntnisse von CMMS oder verwandter Software, wie ERP, EAM, Bestandskontrolle und -verwaltung.
• Frühere Erfahrungen mit der Erstellung von technischen Dokumentationen oder Wissensdatenbanken.

Job Overview

The Inside Sales Executive (ISE) will drive inbound sales for Aspire’s Employer of Record (EOR) product. This role owns the customer journey from first contact through onboarding, acting as a trusted advisor for global hiring, compliance, and payroll solutions in a fast-growing fintech environment.

Job-Details

Work setup: Work-from-Home
Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PH Timezone
Holiday: Will follow US holidays

Zuständigkeiten

• Own and manage inbound leads for Aspire’s Employer of Record (EOR) product
• Conduct discovery calls to understand customer hiring needs, geographies, and compliance requirements
• Deliver product demos and solution walkthroughs
• Qualify, progress, and close high-intent inbound leads
• Support customers through EOR onboarding from contract signing to first employee activation
• Coordinate payroll setup, deposits, and early lifecycle execution
• Collaborate with product, operations, and compliance teams on complex deals
• Maintain accurate CRM records, pipeline hygiene, and forecasts

Qualifikationen

• 2+ years experience in Inbound Sales, Inside Sales, or Account Management
• Experience selling B2B SaaS, Fintech, HRTech, or services-led products
• Proven ability to independently run discovery calls, demos, and close deals
• Strong communication skills and customer-first mindset

About the Role

The Implementation Builder is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the Roofr platform by translating customer-provided documentation into platform-ready configurations.

But this isn’t just data entry — this role blends technical precision and a knowledge of roofing that we will be able to provide you during the training period. You will build accounts based on the documents provided by customers and the training we provide you as well. You’ll also need to thrive in a dynamic, fast-paced environment where processes evolve rapidly as we scale and introduce new features or processes.

Job Details:

• Dauerhafte Arbeit von zu Hause aus
• Montag bis Freitag | 9 PM bis 6 AM (Manila Zeit)

What You’ll Do:

• Plattform-Konfiguration: Konfiguration und Anpassung von Kundenkonten auf der Grundlage der Dokumentation und der Anweisungen des Implementierungsspezialisten.
• CRM & Data Management: Maintain clean and organized customer records in Hubspot, with high standards of data hygiene and accuracy.
• File Handling: Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
• Interne Zusammenarbeit: Arbeiten Sie funktionsübergreifend mit Implementierungsspezialisten und Ihren Kollegen zusammen, um das Onboarding effizient, präzise und kundenorientiert zu gestalten.
• Anpassen und Lernen: Nehmen Sie Änderungen an Tools, Prozessen und Produktfunktionen mit Flexibilität und Wachstumsdenken an.
• Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.

Who You Are

• Fast Learner in Fast-Paced Settings: You’re energized by change and can adapt quickly when processes or tools evolve.
• Detail-Oriented & Tech-Savvy: You’re meticulous when it comes to handling customer data, and comfortable working with tools like Excel and CRMs like Hubspot.
• Confident & Outspoken: You aren’t shy — you’re proactive in asking questions, surfacing blockers, and collaborating with the team.
• Committed to Excellence: You care about doing good work and contributing to a team that’s building something great.

Required Skills & Experience

• 1–2 years in data entry, implementation, setting up platforms or similar roles.
• Experience with CRM tools (preferably Hubspot).
• Strong written English — grammar, clarity, and tone matter.
• Familiarity with converting file types (PDF to CSV, Excel, etc.).
• Ability to interpret various document types with precision.
• Strong organizational skills and high attention to detail.

Bonus Points

• Exposure to the roofing, construction, or home services industry.
• Passion for startups, scaling processes, and continuous improvement.

Zusammenfassung der Position:

The Financial Reporting Accountant is responsible for supporting the HQ accounting team in monthly financial reporting, intercompany eliminations, year-end closing, and financial consolidation activities, as well as preparing audit schedules, tax filings, and quarterly financial analyses. Additionally, the Financial Reporting Accountant provides support for payroll and treasury functions and assists with other special projects as assigned.

What’s in it for you?

• Konkurrenzfähiges Gehalt
• Krankenversicherung (HMO)
• Ausweitung des Mutterschaftsurlaubs auf bis zu 120 Tage
• Expanded paternity leave up to 30 days
• Zulagen
• Paid Time Off (Vacation Leaves Are Convertible to cash if unused)
• Company-wide events
• Spaß und entspannte Umgebung

Work Set-up: Work From Home

Schedule: Monday to Friday, initially from 3:00 PM to 12:00 AM Manila Time, with a possible transition to either 9:30 PM–6:30 AM or 8:30 PM– 5:30 AM Manila Time (depending on daylight saving), as required by the client.

Holidays: To follow US Holidays

Zuständigkeiten:

Responsibilities include but are not limited to:

•Liaison with the countries to request and receive year-end global reporting

packages such as audit reports, tie out schedule and supporting documents

•Assist in the review of documents submitted by the countries and mapping of the

countries trial balances to the global chart of account

•Upload the countries trial balances to the consolidation software and reconcile

the countries’ audit report with the countries’ trial balances

•Reconcile intercompany for interim and year end

•Assist in the global consolidation and elimination for the 50+ legal entities

•Assist in the preparation of consolidated financial statements and supporting

schedules according to audit requests

•Assist in the preparation of tax returns and supporting schedules according to

the US tax rules

•Assist with donor reports and audits, as needed

•Assist with intercompany eliminations and group financial consolidation

•Assist in documentation and monitoring of internal controls

•Assist with other projects, as assigned

•Assist in the grant revenue recognition review

•Support the payroll accountant to prepare regular and ad hoc reports necessary for the internal and external report

•Support the treasury functions

Qualifikationen:

• Bachelor’s or higher degree in Accounting required
• Minimum of five (5) years’ experience of accounting in one of the following required: 1) publicly traded company, or 2) public accounting firm or 3) large privately held company required. Prior public accounting experience preferred
• CPA License preferred
• Strong understanding of accounting theory
• Meticulously detail oriented and organized in workload
• Ability to follow guidance and meet assigned deadlines
• Excellent quantitative and qualitative analytical skills
• Excellent problem-solving skills
• Excellent communication and interpersonal skills with a customer service focus and able to write clear, precise, concise email to internal customers whose English is not their first language
• High proficiency in Microsoft Office (Outlook, Excel, PowerPoint, and Word), 10-key adding machine, high WPM keyboarding (typing) required
• Strong keyboarding skills
• Willingness to learn consolidation and tax software experience
• Ability to be a team player and flexible to adapt to changing business needs of the organization and team
• Be able to fit in DKT decentralized organization culture, result oriented, being nimble and flexible to be adoptive to new process and environment in a fast-growing business environment.

The Expeditor is responsible for managing vendor purchase orders from issuance through invoicing, ensuring timely delivery and resolution of issues while providing a high level of customer service. This role supports Buyers in developing competitive and reliable sources of supply for a wide range of products in support of federal contracts.

Job Details:

Work Setup: Onsite (EXXA)

Work Schedule:  Monday to Friday | 8 AM – 5 PM (Manila Time)

Holidays: Following PH Holidays

Zuständigkeiten

• Expedite vendor purchase orders to ensure customer-required delivery dates are met and to support the contractual goal of 98% on-time delivery.
• Communicate with suppliers to track Estimated Delivery Dates (EDD), Estimated Ship Dates (ESD), shipment tracking details, and overall order progress; update ERP systems with accurate memos, notes, and EDDs.
• Expedite urgent items and maintain up-to-date purchase order status.
• Notify Receiving and relevant stakeholders of purchase orders requiring special or urgent handling.
• Expedite parts shortages and collaborate with Buyers to initiate corrective actions to resolve shortages.
• Investigate and coordinate fulfillment of special conditions, including requests for material substitutions.
• Ensure timely receipt of acceptance documentation, including receiving reports and Proof of Delivery (POD).
• Create fulfillments and receipts in NetSuite.
• Investigate and reconcile discrepancies related to billing, damaged claims, and duplicate shipments; flag discrepancies to Accounts Payable as needed.
• Create invoices in NetSuite.
• Request Bills of Lading (BOL) for U.S. Flag shipments and verify vessel compliance.
• Prepare shipping documentation (Commercial Invoice, Packing List, etc.) for air and sea freight deliveries.
• Coordinate consolidated shipments with warehouse operations.
• Maintain POD documentation and assist with DLA Fast Pay audits.
• Process 865 Required Delivery Date (RDD) change requests with DLA and update NetSuite accordingly.
• Assist with Accounts Receivable discrepancies and process write-offs as directed.
• Conduct post-award cost negotiations when required.
• Wahrnehmung sonstiger damit verbundener Aufgaben nach Maßgabe des Auftrags.

Anforderungen

• High School Diploma or equivalent, with relevant work experience.
• Customer service experience preferred, with strong organizational and time management skills.
• Government logistics experience preferred.
• Military experience preferred.
• Material import/export logistics experience preferred.
• Proficiency in Microsoft Office Suite and Google Docs.
• Experience with NetSuite is a plus.

Zusammenfassung der Position

We are looking for a highly organized, proactive, and detail oriented Executive Assistant to support senior stakeholders in a global business environment. This role will focus heavily on complex calendar management, international travel coordination, expense processing, and day to day administrative support.

The ideal candidate is polished, resourceful, and capable of working independently while supporting multiple senior professionals across different time zones. This role is best suited for someone with prior experience supporting offshore executives and managing fast moving schedules, travel plans, and executive priorities.

Job-Details

• Work setup: Work from home

• Schedule: Monday to Friday, 5:00 PM to 2:00 AM Manila

• Holiday schedule: UK Holidays

Zuständigkeiten

Executive Support and Calendar Management

• Manage complex calendars for senior stakeholders across multiple time zones

• Schedule internal and external meetings while ensuring efficient use of executives’ time

• Anticipate and resolve calendar conflicts, scheduling overlaps, and last minute changes

• Coordinate meeting logistics and ensure executives are fully briefed and prepared

• Maintain visibility across multiple stakeholders’ schedules and priorities

Travel Coordination

• Handle domestic and international travel arrangements, including flights, hotels, and ground transportation

• Coordinate with travel providers or appointed travel partners to ensure bookings are accurate and aligned with executives’ preferences

• Prepare clear and complete travel itineraries

• Provide ongoing support for travel related changes, disruptions, or urgent requests

• Support executives with travel coordination across different regions and time zones

Expense Management

• Process, track, and reconcile executive expenses in line with company policies

• Maintain complete and accurate records of receipts, submissions, and approvals

• Use internal expense systems and tools efficiently

• Ensure expenses are submitted on time and properly documented

Administrative Coordination

• Manage communication through Outlook, email, and other internal systems

• Provide administrative follow through on action items, documents, and executive requests

• Maintain a high level of confidentiality and professionalism in handling sensitive information

• Support ad hoc coordination needs as required by the business

Qualifikationen

• Minimum of 3 to 5 years of experience in an Executive Assistant, Personal Assistant, Virtual Assistant, or similar executive support role

• Demonstrated experience supporting senior leaders, offshore clients, or both

• Proven ability to support multiple executives simultaneously

• Strong experience in managing complex calendars across multiple stakeholders and time zones

• Solid experience in coordinating travel arrangements, including flights, hotel bookings, and ground transportation

• Experience in processing and managing expenses through an expense management platform, preferably SAP Concur

• Proficient in Microsoft Outlook and Microsoft Office applications

• Excellent written and verbal communication skills in English

• Highly organized with strong attention to detail

• Able to work independently and effectively in a remote environment

• Demonstrates a high level of professionalism, discretion, and confidentiality

Arbeitsbeschreibung

Übersicht

Die MasTec Communications Group ist ein führendes nationales Infrastrukturbauunternehmen, das in den gesamten Vereinigten Staaten tätig ist.

Die MasTec Communications Group erbringt sowohl drahtgebundene als auch drahtlose Kommunikationsdienstleistungen auf nationaler Ebene. Wir sind Experten für den Bau von Mobilfunktürmen, RF-Engineering, die Installation von Breitband-Glasfaserkabeln, OSP-Engineering, Drahtleitungsbau und Notfallwartungsdienste.

Bei MasTec werden Sie Teil einer Familie, in der wir uns gegenseitig unterstützen und eine Atmosphäre der Teamarbeit schaffen wollen. Als Teil unseres Teams sind Ihre Möglichkeiten grenzenlos.

Zuständigkeiten:

As a Data Entry Billing Clerk, you are responsible for performing clerical work in reviewing, processing, and maintenance of basic accounting or engineering-related documents. You believe in doing the job right. Being the best. And you’re up for the challenge.

Darüber hinaus werden Sie:

• Work directly with the office staff (Regional Management, project managers, accounting) and assist with multiple and varied tasks
• Keep all office documents filed (paper/electronically), organized, and maintained
• Be responsible for the accurate, efficient, and timely payment of subcontractors
• Review invoices for appropriate documentation and approval before payment
• Enter invoices in a timely and accurate manner daily, with proper approvals
• Process 2 and 3-way purchase order invoices and act as a primary contact between internal and external customers to resolve issues that arise
• Provide accurate and effective document preparation and records management.
• Perform other related duties as required

Qualifikationen

Über Sie:

• Sie können nachweisen, dass Sie Ihre Arbeit mit einem hohen Maß an Qualität erledigen
• Sie haben ein Händchen dafür, schwierige Probleme zu lösen, und haben Spaß daran, bei Ihrer Arbeit selbst Hand anzulegen.
• You have three or more years of clerical experience
• You have strong computer and business solutions software skills
• You possess excellent time management skills and the ability to multitask and prioritize work
• You’re able to perform accurate computations and verification of data
• Able to prepare basic reports
• Able to use word processing, spreadsheet, database, and related software applications

Zusammenfassung der Position:

Wir suchen eine/n engagierte/n und kundenorientierte/n Kundendienstmitarbeiter/in zur Verstärkung unseres Teams. In dieser Funktion sind Sie für die Bereitstellung von außergewöhnlichem Support für Kunden und interne Teams unter Verwendung unseres CRM-Tools und von Messberichten verantwortlich. Sie werden Ihre Kommunikationsfähigkeiten und Produktkenntnisse einsetzen, um Anfragen über Zendesk (E-Mail, Chat und Telefon) zu bearbeiten und eine nahtlose Kundenerfahrung zu gewährleisten.

Job Details:

• Von zu Hause aus arbeiten
• Zeitplan verschieben

Zuständigkeiten:

• Zendesk Ticket Management:
  • Verbringen Sie den Großteil Ihrer Zeit mit der Verwaltung der Zendesk-Ticket-Warteschlange.
  • Beantworten Sie Anfragen von Kunden und internen Mitarbeitern umgehend und professionell.
• Kundenbetreuung:
  • Beantworten Sie eine breite Palette von Kundenanfragen, von einfach bis komplex, per E-Mail und Chat.
  • Sie übernehmen bestimmte Telefonschichten, um Kunden direkt zu beraten.
  • Bieten Sie Unterstützung auf Expertenebene und lösen Sie Kundenanliegen mit Schwerpunkt auf klarer Kommunikation und Produktkenntnis.
• Produktwissen:
  • Halten Sie sich über Produktverbesserungen, die Einführung neuer Funktionen und Verfahren zur Fehlerbehebung auf dem Laufenden, um Kunden effektiv zu unterstützen.
• Zusammenarbeit im Team:
  • Förderung effektiver Kommunikationspraktiken innerhalb des Teams, um konsistente und korrekte Kundeninteraktionen zu gewährleisten.
  • Sie tragen zu einer unterstützenden Teamumgebung bei, in der die Kundenzufriedenheit im Vordergrund steht.

Qualifikationen:

• Experience with Zendesk is required.
• Ausgeprägte schriftliche und mündliche Kommunikationsfähigkeiten.
• Fähigkeit, mehrere Aufgaben in einem schnelllebigen Umfeld effizient zu bewältigen.
• Proaktive Problemlösungsfähigkeiten und eine kundenorientierte Denkweise.
• Nachgewiesene Fähigkeit, sich über Produktfunktionen und Fehlerbehebungsverfahren zu informieren und auf dem Laufenden zu bleiben.

Arbeitsbeschreibung

As a Customer Service Representative, you will be responsible for providing support to our clients’ customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Job Details:

• Kundenbetreuerin
• Work from home until further notice
• Shift: The Shift will follow a 4×12 schedule. The Support provided by the client is 24×7, and we are looking for people who are very flexible when it comes to the shift.

Zuständigkeiten:

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions
• Familiarize yourself with products and services offered by the client
• Record all customer interactions
• Escalate issues to another department as needed
• Ensure Customer satisfaction and provide professional customer support.
• We are not expecting huge traffic of incoming calls at the start, so you maybe tasked to do the following during downtime:
• Annotation-Some basic QA task

Qualifikationen:

• At least 2 years’ experience in a customer service role

• Excellent English communication skills

• Experience with Zendesk (Nice to have)

• Amenable in working at any shift including weekends

• Good phone etiquette

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

Job Details:
Anruf-Koordinator
M-F, 10 PM - 7 AM PH Zeit
Arbeit von zu Hause aus

Job Summary: This individual will be responsible for coordinating field technicians by performing the following duties

• Aufrechterhaltung einer engen Kundenbeziehung durch Organisation und Koordinierung technischer Dienstleistungen vor Ort und Einhaltung der SLAs (Service Level Agreements) der Kunden.
• Überprüfen Sie jeden neuen Serviceabruf und stellen Sie sicher, dass alle erforderlichen Informationen vorhanden und korrekt sind.
• Finden Sie lokale Techniker, die den Service durchführen. Bereiten Sie den Techniker auf den Serviceeinsatz vor und legen Sie die Erwartungen an den Service fest, einschließlich der voraussichtlichen Ankunftszeit, der benötigten Werkzeuge, der erforderlichen Dokumentation usw.
• Dokumentation aller Aspekte der Servicetätigkeit, einschließlich ETAs, Teileverfolgung, Auftragsstatus usw.
• Hervorragende Kommunikation mit Kunden, Technikern und der Buchhaltung, um einen reibungslosen Anruffluss zu gewährleisten; effektiver und professioneller Einsatz von Telefon, E-Mail, IM und internen Systemnotizen; saubere und aktuelle Auftragswarteschlange mit allen benötigten/erforderlichen Informationen und genauen Nachverfolgungsdaten
• Schließen Sie Serviceeinsätze noch am selben Tag ab, an dem der Einsatz beendet wird.
• Verwalten Sie den Prozess der Gegenbesuche schnell und genau, um die Zahlung für alle erbrachten Leistungen sicherzustellen.
• Rechtzeitige Beantwortung von Telefonanrufen
• Erfüllung sonstiger Aufgaben je nach Erfordernis.

Qualifikationen

• 2-3 Jahre Erfahrung in der administrativen Fernbetreuung.
• Sie müssen detailorientiert sein und über ausgezeichnete Kommunikations- und Organisationsfähigkeiten verfügen.
• Sie müssen in der Lage sein, ein hohes Arbeitsaufkommen zu bewältigen.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen.
• Fähigkeit, selbständig zu arbeiten.

Zusammenfassung der Position

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

Diese Position ist offen für Kandidaten mit einem Hintergrund in Web-Entwicklung, Bot-Entwicklung, UI/UX oder Automatisierung, mit einer starken Anforderung an grundlegende Design-Fähigkeiten, um visuelles Layout und Inhaltspräsentation zu unterstützen.

Job Details:
Work from Home
Monday to Friday | 12 AM to 9 AM PST
*Following PH Holidays

Zuständigkeiten

• Zusammenarbeit mit dem CPO zur Unterstützung von Bot-Building-Initiativen.
• Unterstützung der Kunden bei der Bot-Verwaltung bei gleichzeitiger Aufrechterhaltung minimaler Kundendienst-/Kontoverwaltungsfunktionen.
• Einrichten, Bearbeiten und Testen von Engagement Agents unter Verwendung der bereitgestellten Skripte und Richtlinien.
• Laden Sie Inhalte, prüfen Sie die Funktionalität und führen Sie einfache Aktualisierungen durch.
• Identifizierung und Kennzeichnung technischer Probleme zur Eskalation an das Kernteam.
• Anwendung grundlegender Designfähigkeiten für die leichte Bildbearbeitung, Layoutanpassungen und die Formatierung von Inhalten.
• Stellen Sie sicher, dass die Bots eine reibungslose und benutzerfreundliche Erfahrung bieten, die sich an bewährten UI/UX-Verfahren orientiert.
• Erstellung von KI-Agentenvideos mit internen Tools/Software.
• Sie können sich schnell an neue Tools und Prozesse gewöhnen und erhalten eine Schulung, die es Ihnen ermöglicht, Ihren ersten Bot innerhalb von 2 Wochen zu erstellen.

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.
• Review and validate UI components, interactions, and visual elements for consistency and usability.
• Identify UX issues related to user flow, navigation, readability, and accessibility.
• Test animations, buttons, links, images, and embedded media for functional accuracy.
• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.
• Perform cross-browser and responsiveness checks as required.

Qualifikationen

• Experience performing front-end QA for websites, apps, or digital products
• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience.

• Webentwicklung (WordPress, Drag-and-Drop-Builder oder Grundkenntnisse in der Programmierung).

• Automatisierungstools (Zapier, n8n, Make oder ähnliche Plattformen zur Workflow-Automatisierung).
• Bot-Entwicklung (Erfahrung mit der Erstellung oder Verwaltung von Bots auf Chatbot-/KI-Plattformen).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).
• Sie sind detailorientiert, anpassungsfähig und lernen gerne neue Technologien.
• Begeistert von KI, no-code Plattformen und Automatisierung.
• Ausgeprägte Problemlösungs- und Kommunikationsfähigkeiten.

• Fähigkeit, unabhängig zu arbeiten und mit Führungskräften und Kunden zusammenzuarbeiten.
• Kenntnisse in der Videobearbeitung sind von Vorteil.
• Ability to identify UI inconsistencies, spacing/alignment issues, broken elements, and user flow gaps.
• Familiarity with usability principles and best practices in UX.
• Comfortable documenting issues clearly with screenshots, steps to reproduce, and expected results.

Zusammenfassung der Position

We are seeking a Billing & Accounts Receivable (AR) Specialist to join our growing Finance team. This role is responsible for customer invoicing, payment application, and managing accounts receivable collections. The position plays a critical role in ensuring accurate billing, timely collections, maintenance of accurate financial records, and effective cash flow management.

The ideal candidate has strong AR experience, exceptional attention to detail, solid analytical skills, and excellent written and verbal communication skills in English. A proactive mindset and the ability to collaborate effectively with both internal teams and customers are essential for success in this role.

Job Details:

• Hybrid Set Up
• Schedule: Monday to Friday | 8:00 AM – 4:00 PM EST
• Observes U.S. Holidays

Zuständigkeiten

Billing & Accounts Receivable

• Generate sales orders and issue customer invoices accurately and in a timely manner.

• Apply customer payments in the accounting system; reconcile and resolve discrepancies.

• Monitor overdue invoices and follow up to ensure timely collections while maintaining positive customer relationships.

• Collaborate with internal teams to resolve customer payment issues; escalate collection matters when necessary.

• Support month-end close activities related to accounts receivable.

• Prepare and distribute AR aging reports and collection status updates.

• Respond to customer inquiries regarding invoices, payments, and account statements.

• Recommend and implement process improvements to enhance billing accuracy and collection efficiency.

Process & System Support

• Partner with the Senior Billing & AR Analyst and Accounting Manager to improve invoicing and collection workflows.

• Assist with billing system testing and validation.

• Support data cleanup initiatives in NetSuite and identify process or data gaps within Salesforce.

Qualifikationen

• Associate’s or Bachelor’s degree in Accounting or related field.

• 3+ years of experience in billing and collections functions.

• Experience supporting North American companies within an outsourced finance or shared services environment is preferred.

• Proficiency in NetSuite; Salesforce experience is a strong plus.

• Ausgeprägte analytische und problemlösende Fähigkeiten.

• Ausgezeichnete Aufmerksamkeit für Details und Genauigkeit.

• Advanced proficiency in Microsoft Excel.

• Strong written and verbal communication skills in English.

JOB OVERVIEW
We are seeking a highly organized and detail-oriented Admin Assistant to support multiple stakeholders across scheduling, back-end operations, client coordination, and administrative functions. Working within the EOS (Entrepreneurial Operating System) framework, this role plays a critical part in maintaining smooth day-to-day operations, ensuring timely client communications, and supporting key business processes. The ideal candidate is proactive, reliable, and comfortable handling diverse administrative responsibilities in a fast-paced environment.

JOB DETAILS
Work set up: Work from Home
Schedule: Monday to Friday | 12:30 AM to 9:30 AM (Manila time)
Holiday: US Holidays

RESPONSIBILITIES

Calendaring Support

• Schedule all client progress meetings based on term cadence
• Schedule additional client meetings as needed based on action items
• Monthly — schedule Tech Best Practices sessions
• Quarterly — schedule State of the Company meeting (include SME)
• Manage and launch Calendly scheduling

Administrative Support

• Perform ad hoc tasks as assigned by stakeholders
• Provide general administrative assistance across teams

Tax Document Support

• Request tax documents from clients
• Locate tax documents when concerns arise
• Save tax documents in the appropriate tax folder
• Update the tax spreadsheet

Email and Calendar Management

• Manage team email inboxes and respond or forward messages as needed
• Manage executive email inboxes
  • Schedule meetings
  • Update calendars
  • Sweep and organize emails
  • Communicate with clients

Marketing and Design Support

• Assist with basic graphic design tasks
• Support digital marketing platform activities as needed

Back-end Operations

• Launch all client meeting progress workflows
• Launch client onboarding and offboarding
  • Update Advyzon, Asana, and client folders in Box
• Launch client onboarding and offboarding (domains tracking)
  • Update spreadsheets and add to domains
• Launch tax projects
• Update TIG
  • Communicate with clients to request files
  • Communicate with agents to request client policy
• Update TCC
• Update meeting schedules
• Prepare initial necessary documents prior to client meetings
• Generate asset allocation via Advyzon and edit when gray areas arise

Repeated Tasks

• Create next year’s folders and perform cleanup
• Update Net Worth in Advyzon
• Update Ninety Scorecard

Qualifikationen

• Proven administrative or virtual assistant experience
• Strong organizational and time management skills
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten
• High attention to detail and ability to manage multiple priorities
• Experience with calendar management and email handling
• Familiarity with tools such as Advyzon, Asana, Box, and Calendly is preferred
• Basic graphic design skills and exposure to digital marketing platforms are a plus
• Ability to work independently in a remote environment
• Proactive, dependable, and able to handle ad hoc requests efficiently

Zusammenfassung der Position:

The Accounts Officer will manage the day-to-day accounting operations for both entities, ensuring accurate books, healthy cash flow, and timely follow-up on outstanding payments. This role supports the business by maintaining strong financial processes and contributing to continuous operational improvement.

Job Details:

• Von zu Hause aus arbeiten
• Schedule: Monday to Friday | 8:00 AM to 5:00 PM (Manila time)
• Folgende philippinische Feiertage

Zuständigkeiten:

• Manage accounts receivable, including invoicing, payment allocations, and overdue follow-ups
• Handle accounts payable, supplier payments, and reconciliations
• Perform bank and credit card reconciliations
• Monitor and update cashflow regularly
• Maintain accurate and up-to-date financial records in Xero
• Assist the accountant with BAS preparation
• Support the development and improvement of financial SOPs as the business scales

Key Qualifications:

• Minimum of 3 years of bookkeeping experience
• Strong accounts receivable experience, including managing overdue follow-ups
• Experience using Xero accounting software
• Australian accounting experience
• Highly detail-oriented, organized, and proactive
• Comfortable working in a fast-paced, growing startup environment

Job-Zusammenfassung

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

Job-Details

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

Qualifikationen

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

Zusammenfassung der Position

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

Zuständigkeiten

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

Qualifikationen

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

Zusammenfassung der Position:

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

Job Details:

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• Folgende US-Feiertage

Zuständigkeiten:

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

Qualifikationen:

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

The L1 Support Engineer is responsible for providing technical assistance to end users of a leading Learning Management System (LMS). This role supports faculty, staff, students, LMS administrators, and corporate users by delivering troubleshooting and technical support via phone and chat. The position acts as a liaison between customers and Tier 2 Support during escalations and ensures issues are followed through to resolution.

Job Details
Work setup: Onsite (Exxa)
Schedule: Monday to Sunday | Shifting Schedule (24/7 coverage)

Holiday followed: Agents will work the holidays if their shift lands on the holiday.

Start Date: July 20, 2026

Duration: 2 to 3 months

Zuständigkeiten

• Handle support tickets via phone and live chat from faculty, staff, and student end users.
• Escalate tickets that cannot be resolved to the Level 2 Support Team.
• Provide timely and accurate updates to users.
• Thrive in a fast-paced, agile environment requiring critical thinking and adaptability.
• Validate and clarify reported issues.
• Answer how-to questions related to the LMS platform.
• Resolve end-user issues through the system’s user interface when possible.
• Replicate, troubleshoot, and document simple bugs.
• Maintain thorough, clear, and complete records in the ticketing system.
• Ensure a friendly, efficient, and dependable customer experience.
• Create and maintain support process documentation when assigned.

Qualifikationen

• High school diploma or equivalent.
• Fluent in English with strong reading, writing, and speaking skills.
• Strong technical troubleshooting and analytical abilities.
• Proven ability to work independently in a self-directed environment.
• Ability to think quickly, communicate positively, and work proactively.
• Professional demeanor in handling clients and interactions.
• Positive attitude and strong team energy.

Additional Requirements

• Willingness to undergo a background check and pre-employment medical exam.

Nice to Have

• Experience teaching or instructing using educational technology platforms.
• Experience supporting educational technology in a school or college setting.
• Familiarity with cloud-based technology solutions.
• Experience collaborating using tools such as Slack and/or Jira.

Job Overview
The Senior Network Engineer (IP/MPLS Focus) will be responsible for designing, deploying, and managing the organization’s logical network infrastructure across core and access environments. This role supports a modern IP and fibre network and works closely with field technicians and the NOC to ensure network stability, scalability, and performance. Physical builds are not required; however, the role provides technical guidance for rollouts and escalations. The engineer will also act as a key escalation point for the NOC team.

Job Details:

Von zu Hause aus arbeiten

Monday to Friday, 10 am to 7pm Brisbane Time – 8 am to 5 PM Manila time

Folgende philippinische Feiertage

Zuständigkeiten

• Configure and manage core routing protocols (BGP, IS-IS)
• Deploy and maintain MPLS Segment Routing (MPLS-SR) and EVPN
• Perform network capacity planning and optimization
• Troubleshoot and resolve escalated network faults
• Serve as the escalation point for NOC issues
• Provide recommendations on hardware selection
• Manage upstream peering relationships
• Oversee and support NOC escalations
• Build and maintain technical documentation and SOPs
• Provide technical guidance to field technicians during rollouts
• Support network builds and configuration activities
• Manage and support VPN environments

Qualifikationen

• 3+ years of relevant network engineering experience (5+ preferred)
• Strong hands-on networking capability is required

Job Overview

The Recruitment and Onboarding Specialist is responsible for managing the full-cycle recruitment process and ensuring a smooth onboarding experience for new hires. This role partners closely with hiring managers to attract and hire quality talent while coordinating pre-employment requirements and onboarding activities. The position also supports HR administration and maintains accurate records in the HR Information System (HRIS), with opportunities to assist in broader HR initiatives when needed.

Job-Details

• Work setup: Hybrid | 3 days onsite, 2 days work from home | Bridgetowne
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH
• Holiday: Will follow Australian Holidays

Zuständigkeiten

Rekrutierung

• Manage end-to-end recruitment for assigned roles, from job requisition to offer stage.
• Partner with hiring managers to understand hiring needs and develop sourcing strategies.
• Prepare and post job advertisements across relevant recruitment platforms.
• Source, screen, and shortlist qualified candidates.
• Coordinate and schedule interviews between candidates and hiring managers.
• Maintain regular communication with candidates and ensure a positive recruitment experience.
• Track recruitment progress and maintain accurate recruitment data and reporting.

Onboarding

• Coordinate onboarding activities to ensure a smooth transition for new hires.
• Facilitate pre-employment requirements including documentation and background checks.
• Prepare onboarding materials and ensure completion of employment documentation.
• Coordinate with internal teams to ensure system access, equipment, and onboarding schedules are arranged.
• Maintain accurate onboarding records within the HRIS.

HR Administration Support

• Maintain and update employee records within the HR Information System (HRIS).
• Assist with HR documentation, reporting, and data tracking.
• Support employee lifecycle processes such as employee data updates and documentation.
• Assist with HR administrative tasks and process improvements when required.

Qualifikationen

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Demonstrated experience in full-cycle recruitment and onboarding coordination.
• Strong experience in candidate sourcing, screening, and interview coordination.
• Experience working with HR Information Systems (HRIS) and maintaining employee records.
• Excellent communication, organizational, and stakeholder management skills.
• Strong attention to detail and ability to manage multiple recruitment processes simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience supporting general HR functions such as HR administration or employee lifecycle processes.
• Familiarity with ELMO or similar HRIS platforms.
• Experience in manufacturing, processing, or FMCG industries.
• Exposure to HR reporting, documentation, or HR process improvement initiatives.

Zusammenfassung der Stelle:

We are seeking a highly organized and dedicated Project Administrator to join our team. The Project Administrator will play a crucial role in providing administrative support to our project teams, ensuring the smooth operation of day-to-day tasks and project activities. This role will require strong communication skills, a keen attention to detail, and the ability to manage multiple tasks simultaneously. The successful candidate will be proactive, efficient, and adaptable in a dynamic, fast-paced environment. This position is based in our Bridgetowne, QC office.

Job Details:

• Arbeit vor Ort - Bridgetowne, QC
• Monday to Friday, from 8 AM to 5 PM (Manila Time)
• *Following Australian Holidays
• *A year-end shutdown typically lasting 3-4 weeks starts a week before Christmas. During this time, you are expected to use your vacation leaves to compensate for the non-holiday workdays. We provide an extra 5 days of annual leave during this shutdown period to regular employees.

Zuständigkeiten:

• Answering phone calls and responding to queries from both internal and external stakeholders in a professional and timely manner.
• Following up on appointments with clients and contractors to ensure seamless communication and coordination.
• Organizing schedules for project teams, including arranging meetings, updating calendars, and ensuring all team members are aware of their commitments.
• Performing administrative tasks using Microsoft Excel and Word, including data entry, document creation, and report generation.
• Filling out and submitting project-related online forms, ensuring accuracy and completeness of information.
• Performing other job-related duties as assigned, showing flexibility and a willingness to contribute to the team’s objectives.
• Supporting the project management team in the execution of their tasks, contributing to the overall success of the project.

Qualifikationen:

• Bachelor’s degree in business studies, Administration, Management, or a related field from a recognized institution.
• Excellent command of English, both oral and written, for effective communication with internal and external stakeholders.
• Proficiency in Microsoft Office Suite, including Word and Excel. Familiarity with PDF documents is also necessary.
• Experience in a Clerical/Administrative Support role, ideally within a project-based or similar dynamic environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Proactive, adaptable, and capable of working independently as well as part of a team.
• Excellent problem-solving skills and the ability to make decisions in a fast-paced environment.
• Strong interpersonal skills and the ability to build and maintain relationships with clients and contractors.

Job-Zusammenfassung

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

Job-Details

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

Qualifikationen

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

Zusammenfassung der Position:

Der Produktionsplaner/Einkäufer ist ein integraler Bestandteil des nationalen Planungs- und Einkaufsteams und für die Beschaffung von Produkten verantwortlich, die 100 % der täglichen Produktionspläne am Standort erfüllen. Er ist der tägliche Ansprechpartner für die Lieferanten des Kunden und kümmert sich um die Kommunikation zur Aufrechterhaltung strategischer Beziehungen. Der ideale Kandidat liefert qualitativ hochwertiges, endliches Material und Produktionspläne sowohl innerhalb der "festen" als auch der "Handelszonen" und erfüllt den Hauptlieferplan und die tatsächlichen Kundenanforderungen. Darüber hinaus wird diese Position eng mit den Teams vor Ort zusammenarbeiten, um Möglichkeiten zur Verbesserung der Effizienz und zur Verringerung der Verschwendung in Systemen und Prozessen zu ermitteln.

Job-Details

• Hybride Einrichtung - Bridgetowne, Pasig
• 5-day rotational schedule
• Morgenschicht | Manila Zeit

Zuständigkeiten:

• Erstellung von täglichen Produktionsplänen unter Verwendung des ERP-Systems des Kunden.
• Bereitstellung von Qualitäts-, Machbarkeits- und Materialplänen in täglichen Zeitfenstern zur Optimierung der Anlageneffizienz.
• Aufrechterhaltung und Kontrolle des Produktionsprozesses am Standort innerhalb der Handels- und Festzonen, um die Konsistenz zwischen den wöchentlichen Lieferplänen und den täglichen Zeitplänen zu gewährleisten.
• Pflegen Sie die OPS Master Sequence Daten.
• Planung bis zur Kapazitätsgrenze und Ermittlung von Lösungen bei Überkapazitäten, Berichterstattung an den Planungsleiter.
• Pflegen Sie Stammdaten in allen ERP-Planungssystemen.
• Zusammenarbeit mit der Bedarfsplanung, dem Vertrieb und den operativen Abläufen, um überschüssige Lagerbestände und/oder Fertigwarenabfälle zu minimieren.
• Erstellung von Produktionsplänen für Veranstaltungen im Voraus, einschließlich Feiertage, Sportveranstaltungen und Markteinführungen.
• Erstellung wöchentlicher Lieferpläne für Lieferungen für jede Produktlinie durch Abgleich der Lieferverfügbarkeiten mit dem Gesamtlieferplan des Kunden, um die geplanten Produktionsanforderungen zu erfüllen.
• Verstehen Sie die Frachtkostenoptionen, um sicherzustellen, dass das Angebot so kartiert und bestellt wird, dass die LKW- und Frachtauslastung maximiert wird.
• Erstellen Sie täglich Material-zu-Plan-Verfügbarkeitsberichte für jeden Produktionsstandort.
• Pflege aller relevanten Systemdaten gemäß den erforderlichen Standards, einschließlich aller wöchentlichen und täglichen Vorlagen.
• Entwicklung der Effizienz, Zuverlässigkeit und Integrität unserer Planungssysteme.
• Beteiligung an funktionsübergreifenden Maßnahmen zur Optimierung der Effizienz der Anlage.
• Kodierung der Fallbesetzungen, Veröffentlichung von CSLs, Analyse von Daten auf Trends und Zusammenarbeit mit den zuständigen Teams zur Verbesserung der Fallbesetzungen insgesamt.
• Vorbereitung von Daten für wöchentliche Sitzungen zur Überprüfung der operativen Planung und Teilnahme an diesen Sitzungen sowie Ergreifung von Maßnahmen zur Veröffentlichung in der Gruppe.
• Führen Sie eine genaue Kodierung von Rohstoffdumps durch, analysieren Sie Trends und arbeiten Sie mit den zuständigen Teams zusammen, um den Gesamtwert der gedumpten Rohstoffe zu reduzieren.
• Zusammenarbeit mit regionalen Beschaffungsmanagern zur Verbesserung der DIFFOT-Eingangsleistung, Optimierung der Lieferzeiten und Standardisierung der Bestellmengen mit den Lieferanten.
• Zusammenarbeit mit den leitenden Angestellten, um sicherzustellen, dass die Produktion und die Pläne vor Ort zu qualitativ hochwertigen Endprodukten führen.
• Aufrechterhaltung des Rohstoffbestands innerhalb der vereinbarten Richtlinien, um die Frische/Qualität zu maximieren und das Risiko von Müllablagerungen zu minimieren, ggf. Durchführung von Standort- oder Rezepturänderungen.
• Förderung von Zero Harm-Programmen und -Initiativen.
• Förderung einer positiven Sicherheitskultur.
• Sicherstellen, dass der Gesamtbestand vor Ort innerhalb der vereinbarten Empfangskapazität liegt, um ein sicheres Arbeitsumfeld zu gewährleisten.
• Sicherstellung der Einhaltung aller Gesundheits- und Sicherheitsrichtlinien und -verfahren des Unternehmens.

Qualifikationen:

• Nachgewiesene Erfahrung in einem FMCG-/Herstellungsbetrieb (vorzugsweise mit kurzer Haltbarkeitsdauer).
• Nachgewiesene Erfahrung in der Produktions- und Terminplanung.
• Erfahrung in der Erzielung kommerzieller Ergebnisse in einem operativen Umfeld.
• Fähigkeit zur Förderung von Kooperationsbeziehungen und Verantwortlichkeit, die zu Ergebnissen führen.
• Erfahrung im Umgang mit Planungs- und Dispositionswerkzeugen und ERP-Software.
• Frühere Erfahrungen in der Arbeit mit entfernten Produktionsstätten sind von Vorteil.
• Starker Wille zum Lernen und zur persönlichen und beruflichen Weiterentwicklung.
• Ausgeprägte Berufsethik und Liebe zum Detail.
• Fähigkeit, mit mehreren Beteiligten zusammenzuarbeiten und sie zu koordinieren, um gemeinsame Ergebnisse zu erzielen.
• Hohe Fähigkeit, viele sich bewegende und sich entwickelnde Aktivitäten gleichzeitig zu verwalten.
• Die Fähigkeit, kreativ zu denken und neue Vorschläge zu unterbreiten, die einen Mehrwert schaffen.
• Ausgeprägte Problemlösungsfähigkeiten und die Fähigkeit, logisch von den ersten Prinzipien auszugehen.
• Ein hohes Maß an Hartnäckigkeit und Belastbarkeit mit einer ergebnisorientierten Mentalität.
• Hohes Niveau der schriftlichen und mündlichen Kommunikation.
• Vertrauen in die gesamte Kommunikation.
• Demonstriert absolute Ehrlichkeit und Integrität.
• Wirft Fragen auf und gibt Empfehlungen unter Berücksichtigung möglicher Konsequenzen.
• Baut konstruktive Beziehungen zu allen wichtigen Interessengruppen auf.
• Starker, pragmatischer Teamplayer.
• Suchen Sie nach neuen Wegen zur Lösung alter Probleme.
• Setzt hohe Leistungsstandards für sich selbst und andere.
• Behandelt alle mit Respekt und Fairness.

Zusammenfassung der Position:

The Paralegal will support the Commercial Legal team by handling contract and document execution work end-to-end — so senior legal resources can focus on negotiation, drafting strategy, legal research, and improving the contract lifecycle process. This role is hands-on and document-heavy, requiring strong familiarity with commercial contract structures (especially MSAs/SOWs/NDAs and software/SaaS agreements), excellent attention to detail, and the ability to manage high-volume workflows with independence and consistent accuracy.

Job Details:

• Work Setup: Onsite – Quezon City (TBA exact location)
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time (ET) | 9:00 PM – 6:00 AM Manila Time
• Flexibility may be considered later (e.g., earlier/later shift) as long as there is meaningful overlap with the team for live collaboration
• Holidays: Follow US holidays

Zuständigkeiten:

• Support contract execution from intake to signature, including drafting support, revisions, redline coordination, and finalization for:
• Master Service Agreements (MSAs), Statements of Work (SOWs), NDAs
• Professional services agreements
• Software and SaaS agreements
• Support Contract Lifecycle Management (CLM) administration and workflow execution: intake, routing, status tracking, version control, archiving, and recordkeeping
• Maintain contract data/metadata and support reporting needs tied to contract workflows (e.g., cycle time, volume tracking, provision tagging)
• Draft and revise ancillary legal documents as needed (amendments, assignments, estoppels, SNDAs, letter agreements)
• Coordinate with internal stakeholders to clarify business terms, gather missing inputs, and keep items moving through the pipeline
• Maintain organized legal files, templates, and standard forms; contribute to improving templates and execution processes
• Perform contract-focused research and analysis (primarily within contractual documents), and flag issues or inconsistencies for escalation

Qualifikationen:

• At least 2 years of experience in a Paralegal role supporting US-based commercial or corporate legal work, with exposure to US legal documentation and processes.
• Strong familiarity with commercial contract structures and legal terminology (MSA/SOW/NDA/PSA; software/SaaS agreements)
• Excellent attention to detail with strong document control practices (tracking, versioning, clean handoffs)
• Strong written and verbal communication skills; comfortable coordinating with multiple stakeholders
• Able to manage multiple tasks with competing deadlines and maintain high accuracy
• Comfortable working independently in a remote setup while collaborating closely with a legal team
• US-style commercial contracts/documentation preferred (extensive common-law contract exposure may also be acceptable)

Nice to Have’s:

• Hands-on experience with Ironclad or other CLM tools (e.g., ContractWorks, DocuSign CLM, Agiloft, Icertis)
• Exposure to legal operations reporting and KPI tracking related to contracting workflows
• Experience supporting high-volume vendor contracting environments
• Experience supporting lease documentation workflows (amendments, estoppels, SNDAs, assignments)

Arbeitsbeschreibung

Übersicht

Bei der MasTec Communications Group bauen wir für die Zukunft. Für Ihre und unsere.

As a Project Coordinator, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Zuständigkeiten

As a Project Coordinator, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you’re up for the challenge.

Darüber hinaus werden Sie:

• Erkennen und Beseitigen von Hindernissen, die dem erfolgreichen Abschluss des Gesamtprojekts im Wege stehen, mit besonderem Schwerpunkt auf der Lösung von Problemen mit Unterauftragnehmern
• Provide timely project status updates to the Project Managers’ submissions for the Cabinet resolution of those problems and issues that cannot be resolved at lower levels
• Pflege und Aktualisierung der Unternehmensdatenbank
• Erstellung von benutzerdefinierten Berichten und Pivot-Tabellen zusätzlich zur Nutzung der VLOOKUP-Funktionalität
• Erstellung und Nachverfolgung von Verträgen, Bestellungen, eingereichten Unterlagen und vollständigen Projektabschlusshandbüchern
• Funktion als Hauptansprechpartner für Vertreter externer Anbieter und fachliche Berater in allgemeinen strategischen und technischen Projektfragen
• Abwicklung des gesamten Schriftverkehrs zwischen dem Generalunternehmer, dem Eigentümer, dem Architekten und den Unterauftragnehmern

Qualifikationen

Über Sie:

• Safety is a part of your day-to-day
• Sie können nachweisen, dass Sie Ihre Arbeit mit einem hohen Maß an Qualität erledigen
• Sie haben ein Händchen dafür, schwierige Probleme zu lösen, und haben Spaß daran, bei Ihrer Arbeit selbst Hand anzulegen.
• Sie sind auf der Suche nach langfristigen Projekten
• Sie haben Spaß daran, sich gemeinsam mit Ihrem Team die Hände schmutzig zu machen
• You have a bachelor’s degree or 5 years of equivalent work experience
• Sie verfügen über Projektmanagementfähigkeiten und sind in der Lage, komplexe Probleme und Fragen zu lösen.
• Sie haben gute Kenntnisse in Microsoft Word und Excel
• Sie haben einen Hintergrund im Bauwesen
• Sie haben Erfahrung im Einkauf
• You have Norad and Oracle experience, is a huge plus
• Erfahrung im Bereich Telekommunikation
• Sie sind in der Lage, Ressourcen zu organisieren, Prioritäten zu setzen und auf allen Ebenen in einem kollaborativen Teamumfeld effektiv zu arbeiten.

Zusammenfassung der Position

The National Non-Produce Buyer is responsible for ensuring 98% availability of safe, high-quality materials that meet specifications to support daily production across all HFC manufacturing facilities. This role plays a key part in achieving optimal stock holding, buying patterns, stock rotation, delivery windows, purchase orders, and overall inventory management efficiency.

The Buyer leads coordination efforts within the buying team and across multiple divisions to ensure compliance, safety, and operational excellence throughout receivals and supply activities. This includes overseeing the morning Supply Chain Meeting, managing DIFFOT, PPV, and Quality metrics, and maintaining strong alignment between Sales and Supply Chain functions to provide clear visibility on deletions, promotions, and stock-at-risk within the non-produce portfolio.

This role also actively champions People & Capability (P&C) initiatives, setting measurable targets that demonstrate commitment to continuous improvement and operational excellence.

Job Details:

• Hybrid Setup (3 days onsite, 2 days at home) (Bridgetowne, Exxa Tower, Quezon City)
• Monday to Friday | 6 AM to 3 PM Philippine Time
• Following Queensland Holidays

Zuständigkeiten

Replenishment

• Ensure daily availability of sufficient materials meeting quality and specification requirements.
• Develop and maintain weekly replenishment schedules for all raw materials.
• Generate and confirm purchase orders with suppliers based on production needs.
• Coordinate inbound freight bookings and ensure accuracy of receival advices.
• Review and act on Inbound DIFFOT non-compliance daily.
• Monitor and manage stock levels within agreed targets; report and address variances.
• Identify potential dumps daily and take proactive measures to minimize losses.
• Optimize material-to-plan performance through regular stock reviews and order adjustments.
• Implement initiatives to improve service levels, reduce inventories, and drive cost efficiencies.

Procurement

• Maintain reliable, safe, and sustainable supply lines through approved sourcing plans.
• Ensure purchase orders are correctly priced and aligned with cost-saving objectives.
• Maximize price breaks and other cost advantages in accordance with supply management directives.
• Drive cost efficiency while maintaining quality and service standards.

Sourcing

• Identify opportunities to support new product development, improve existing materials, and enhance profitability.

Supply Base Management

• Manage supplier relationships in line with short- and long-term sourcing strategies.
• Maintain strong working relationships and ensure prompt communication with suppliers.
• Provide accurate feedback on non-conforming deliveries and drive quick resolution of supply issues.
• Ensure responsiveness and collaboration to maintain smooth supply operations.

Interface Management

• Build and maintain cooperative relationships with other key functional areas.
• Ensure alignment and compliance with agreed service levels and operational parameters.

Qualifikationen

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 3–5 years of experience in purchasing, planning, or inventory control within FMCG or a related industry.
• Strong commercial acumen with an entrepreneurial mindset and a drive for continuous improvement.
• Proven ability to coordinate and influence multiple stakeholders to achieve business objectives.
• Excellent negotiation, communication, and problem-solving skills.
• Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Demonstrated resilience and results-oriented approach with a focus on operational excellence.
• Proficiency in using ERP systems and software tools to support procurement and inventory processes.
• Collaborative and proactive, with the ability to think strategically while executing operational tasks effectively.

Zusammenfassung der Position:

Der National Material Quantity Surveyor ist für die genaue Analyse und Überprüfung von Bauplänen und Spezifikationen verantwortlich, um detaillierte Materialmengenabrechnungen zu erstellen. Diese Aufgabe ist von entscheidender Bedeutung für die Unterstützung der Vertriebs- und Projektteams durch die Sicherstellung präziser Abrechnungen für Bodenbeläge und verwandte Materialien entsprechend den Projektanforderungen. Der Quantity Surveyor arbeitet eng mit den Teamleitern zusammen und ist Teil eines engagierten Teams, das dafür verantwortlich ist, qualitativ hochwertige Materialabrechnungen fristgerecht und innerhalb der vom Unternehmen festgelegten Standards zu liefern.

Job Details:

• Montag bis Freitag | 10 PM bis 7 AM Manila Zeit
• Work onsite (Bridgetowne, Quezon City)
• *nach ausgewählten philippinischen Feiertagen

Zuständigkeiten:

• Plan- und Spezifikationsanalyse:
  • Analyse und Überprüfung von Plänen und Spezifikationen zur Erstellung genauer Kostenvoranschläge mit dem erforderlichen Detaillierungsgrad für alle Planungsphasen (Budget, DD, CD, GMP oder Double-Check).
  • Vergewissern Sie sich, dass alle erforderlichen Materialien, einschließlich Bodenbeläge, Verkleidungen, Übergänge und zugehörige Komponenten, berücksichtigt werden.
• Schätzung der Materialmenge:
  • Erstellen Sie umfassende Materialkostenvoranschläge für Bodenbeläge und zugehörige Materialien, um alle Anforderungen des Angebotspakets für Bodenbeläge zu erfüllen. (Diese Position ist nicht für die Preisgestaltung von Material und Arbeit verantwortlich).
• RFI-Management:
  • Entwerfen und Einreichen projektspezifischer Informationsanfragen (RFI) zur Überprüfung durch Vertriebsteams, Architekten oder Generalunternehmer, um Unklarheiten in den Plänen oder Spezifikationen zu klären.
• Kostensparende Identifizierung:
  • Identifizierung potenzieller Kosteneinsparungsmöglichkeiten und Unterbreitung von Vorschlägen an Projektteams zur Materialoptimierung und Projekteffizienz.
• Qualitätskontrolle und Überprüfung:
  • Überprüfung der eigenen Arbeit auf Richtigkeit und Vollständigkeit, bevor sie dem Vertriebsteam vorgelegt wird.
  • Sie nehmen an einem zweistufigen Überprüfungsprozess teil, bei dem die Arbeit zunächst von einem Teamleiter vor Ort und dann von dem in den USA ansässigen Senior Estimator oder Teamleiter überprüft wird, um etwaige Fehler oder Auslassungen zu erkennen.
• Normen und Konformität:
  • Erstellen Sie alle Kostenvoranschläge fristgerecht und in Übereinstimmung mit den National Estimating Standards und den Unternehmensrichtlinien.
  • Befolgen Sie die Unternehmensverfahren für Kostenvoranschläge, Dokumentation und Projektmanagement, um die Konsistenz und Qualität aller Projekte zu gewährleisten.
• Zusammenarbeit und Berichterstattung:
  • Sie arbeiten eng mit dem Teamleiter zusammen, um Feedback zu erhalten und notwendige Änderungen in künftige Schätzungen einzuarbeiten.
  • Bereitstellung regelmäßiger Aktualisierungen und Berichte für den Teamleiter und andere relevante Interessengruppen über den Projektfortschritt und aufgetretene Probleme.

Qualifikationen:

• Bachelor-Abschluss in Ingenieurwesen (Bauwesen, Maschinenbau, Elektrotechnik oder Hochbau), Architektur oder einem verwandten Bereich. Bewerber mit gleichwertiger Erfahrung in der Materialvermessung oder einer verwandten Disziplin werden ebenfalls in Betracht gezogen.
• Mindestens 2-5 Jahre Erfahrung in einem verwandten Bereich, z. B. Vermessung, Architektur oder Ingenieurwesen.
• Frühere Erfahrungen mit Materialmengenabrechnungen sind sehr wünschenswert.
• Ausgeprägte Fähigkeit zum Lesen und Interpretieren von Bauplänen, insbesondere von Plänen aus den USA.
• Hohes Maß an analytischem Denken, um Pläne zu bewerten und potenzielle Probleme oder Bereiche für Kosteneinsparungen zu ermitteln.
• Er muss äußerst detailorientiert sein und sicherstellen können, dass alle Kostenvoranschläge gründlich und genau sind.
• Die Beherrschung des britischen Maßsystems ist unerlässlich.
• Erfahrungen mit Microsoft Office Suite und Kalkulationssoftware sind sehr erwünscht, aber nicht erforderlich, da eine Schulung angeboten wird.
• Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten, um klare RFIs zu verfassen und effektiv mit Teammitgliedern und Interessengruppen zusammenzuarbeiten.

Job Overview
The Junior Marketer & Graphic Designer is a hybrid creative and execution-focused role supporting the Marketing team. This position is responsible for producing high-quality visual and digital marketing assets across social media, email, web, and print channels. The role requires the ability to translate strategic direction into consistent, brand-aligned deliverables while managing multiple priorities with speed, accuracy, and attention to detail.

Job-Details

• Work Setup: Work from Home
• Schedule: Monday to Friday | 10:00 PM to 7:00 AM | Philippine Time
• Holiday: Will follow US holidays

Zuständigkeiten

• Design and publish visual assets across social media platforms (LinkedIn, Facebook, Instagram) based on provided marketing direction.
• Create marketing collateral such as flyers, one-pagers, email graphics, product visuals, and event materials.
• Support website updates and landing page creation using WordPress, including tools such as Elementor and Beaver Builder.
• Design and format marketing emails using HubSpot or similar email marketing platforms.
• Manage multiple content pipelines and deadlines simultaneously while maintaining quality standards.
• Ensure brand consistency across all visual and digital assets.
• Source stock images, icons, and creative assets to support campaigns and initiatives.
• Organize, archive, and maintain digital assets using structured file naming conventions and shared drives.
• Deliver recurring outputs including weekly social media assets, monthly email visuals, event materials, and on-demand creative requests such as product launches, webinars, and key opinion leader (KOL) spotlights.

Qualifikationen

• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
• At least 1–2 years of experience in a marketing or creative production role, either in-house or agency is preferred
• Experience supporting B2B SaaS, healthcare, dental, or medical technology industries is an advantage but not required.
• Required experience using Canva.
• Familiarity with HubSpot or comparable email marketing platforms.
• Basic working knowledge of WordPress; experience with Elementor and/or Beaver Builder is preferred.
• Ability to produce high-volume visual content efficiently without compromising accuracy or quality.
• Strong understanding of typography, layout, and digital asset specifications for web and social platforms.
• Strong organizational skills, high attention to detail, and the ability to work effectively under tight deadlines.
• Clear communicator who is receptive to feedback and able to balance speed with consistency and precision.

Design & CAD Specialist

We are seeking a creative and detail-oriented Design & CAD Specialist covering Interior/Graphic and CAD Design with experience in office fitouts, retail spaces, commercial offices and joinery design. The ideal candidate will be responsible for developing design concepts including 3D, preparing technical drawings, and supporting project delivery from concept through completion.

Job Details:

• Work setup: Work from home
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH-Time

Job Duties

• Develop interior design concepts for office fitout and retail projects.

• Prepare technical drawings, layouts, and joinery details using AutoCAD and other design tools.

• Create presentation/tender materials and visual concepts using Canva and other visualization software.

• Produce space planning layouts, mood boards, and design documentation.

• Coordinate with project managers, contractors, and suppliers to ensure design intent is executed accurately.

• Review and update drawings based on client feedback and site conditions.

• Ensure designs meet functional requirements, aesthetic standards, and project timelines.

• Assist with material selection, finishes, and joinery specifications.

Skills & Qualifications

• Proven experience in interior design for office/commercial fitouts, retail spaces, and joinery.

• Proficiency in AutoCAD, Canva, and other design/drafting software (e.g., SketchUp, Revit, or similar tools).

• Strong understanding of space planning, joinery detailing, and interior finishes.

• Ability to produce clear technical drawings and design presentations.

• Good communication and collaboration skills.

• Strong attention to detail and ability to manage multiple projects.

Job Overview

The Data Migration Analyst will play a key role in supporting data migration, mapping, and master data management activities across multiple systems. The role ensures accurate, high-quality data transfer and integration while supporting business processes and stakeholders. The analyst will collaborate with business teams, QA, and technical teams to deliver clean, validated data and maintain governance standards.

Job-Details

Work Setup: Work From Home
Schedule: Monday to Friday | 8:00 AM – 5:00 PM UK Time | 3:00 PM – 12:00 AM PHT
Holiday: Will follow UK holidays

Zuständigkeiten

1. Static Master Data Maintenance

• Maintain and update static master data (Accounts, Contacts, Products, etc.) directly in Salesforce using Data Loader, Data Import Wizard, and other native tools.

• Ensure data accuracy, completeness, and consistency according to data standards and governance rules.

• Reconcile Salesforce master data with upstream/supplementary sources where integrations are not in place.

• Support controlled updates following release cycles, sandbox refreshes, or structural model changes.

2. Project Data Mapping & Migration

Source Data Identification

• Work with business data owners and SMEs to identify all required source data across spreadsheets, legacy CRMs, manually maintained lists, and other systems.

• Confirm volumes, date ranges, field definitions, and business usage to ensure correct interpretation before mapping.

Data Mapping to Salesforce Objects

• Analyse source structures and map fields, relationships, and reference data to Salesforce objects.

• Produce version-controlled data-mapping specifications covering transformations, dependencies, and business rules.

Data Cleansing (with Business)

• Lead data cleansing with stakeholders to remove duplicates, standardize values, populate missing mandatory fields, and correct inconsistent or deprecated values.

• Coordinate data reviews, validation sessions, and approval workshops.

Transformation & Load Preparation

• Transform and prepare data based on agreed mapping logic and cleansing rules.

• Align transformed data with controlled Salesforce reference data and the defined Core Model.

Migration Testing & QA

• Execute or support test data loads in SIT and UAT.

• Review datasets with business teams for accuracy, completeness, usability, and alignment with expected outcomes.

• Resolve defects collaboratively with QA and business testers ahead of production cutover.

3. Data Quality & Governance

• Apply internal data standards, validation logic, deduplication rules, and mandatory field requirements.

• Monitor data quality through dashboards, reports, and exception logs; drive continuous improvement.

• Manage data-related defects and improvements via Jira and governance processes.

• Align with Core Model guidelines, data dictionaries, and RACI structures.

4. Cross-Team Collaboration

• Partner with Salesforce Product Owners, Business Analysts, MuleSoft Integration teams, QA testers, DevOps engineers, and commercial stakeholders.

• Provide data expertise in project ceremonies (refinement, planning, cutover readiness).

• Support collaboration between UK&I digital teams and wider group teams aligning to CRM360/Core Model standards.

5. Operational & BAU Support

• Handle routine BAU data requests, updates, extracts, and reconciliations.

• Support one-off analysis, cleansing reviews, or investigations into data inconsistencies.

• Assist with sandbox refresh data preparation and production fix deployments.

Qualifikationen

Required:

• 3+ years of practical experience in data migration, data mapping, or master data management

• Hands-on experience with data migration or CRM tools (Salesforce Data Loader or Data Import Wizard a plus)

• Strong background in data cleansing, validation, deduplication, and standardization

• Experience working with multiple data sources (spreadsheets, legacy systems, CRMs)

• Ability to produce and follow data mapping and migration documentation

• Strong attention to detail and data quality focus

• Effective communication skills and experience working with business stakeholders

Preferred:

• Bachelor’s degree in IT, Computer Science, Data, Business, or equivalent

• Exposure to Salesforce CRM projects or similar CRM platforms

• Familiarity with data governance, Core Data Models, and UAT/SIT support

• Experience using Jira or similar tracking tools

Role Overview

The Customer Service & Sales Representative serves as the primary point of contact for customers, handling high-volume inbound calls and orders while actively identifying and maximizing sales opportunities. This role requires balancing excellent customer support, accurate order management, and proactive sales engagement through cross-selling and up-selling. The agent is expected to manage 50+ calls per shift, deliver a high-quality customer experience, and contribute to revenue growth in a fast-paced environment.

Job-Details

• Work Setup: Onsite (Bridgetowne Quezon City)
• Location: Quezon City / Pasig City
• Schedule: Shifting schedule
• Requirement: Amenable to working onsite on any shift

Zuständigkeiten

Customer Service Responsibilities

• Act as the primary point of contact for customer inquiries, orders, and concerns, ensuring timely and professional responses
• Handle a high volume of inbound calls, averaging 50+ calls per shift, while maintaining service quality
• Answer incoming customer calls in a prompt, courteous, and professional manner
• Accurately capture, update, and maintain customer account information and order details
• Navigate multiple system screens efficiently while utilizing internal tools and resources to resolve customer needs
• Use effective listening skills and open-ended questions to fully understand customer requirements, with guidance and coaching as needed
• Apply feedback from call monitoring and quality reviews to continuously improve service delivery and customer satisfaction
• Handle multiple customer interactions while maintaining accuracy, efficiency, and attention to detail

Sales Responsibilities

• Identify opportunities to cross-sell and up-sell products or services based on customer needs and order history
• Promote relevant products, add-ons, or solutions while ensuring alignment with customer requirements
• Maximize sales opportunities during customer interactions without compromising service quality
• Effectively communicate product features, benefits, and value propositions to customers
• Meet or support individual and team sales targets while maintaining a customer-first approach

General Responsibilities

• Collaborate with team members and request assistance when necessary to ensure accurate and timely resolution of customer concerns
• Adapt to changing processes, tools, and customer demands in a fast-paced environment
• Perform other related duties as assigned by management

Qualifikationen

Experience:
• 2–5 years of Customer Service experience, preferably with combined customer service and sales exposure
• Candidates with more than 5 years of relevant experience are highly preferred

Skills & Competencies:
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Proven ability to cross-sell and up-sell in a customer-facing environment
• Ability to type at least 30 words per minute with high data entry accuracy
• Working knowledge of Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to retain information and apply critical thinking skills
• Capable of handling multiple tasks and adapting to a dynamic work environment

Other Requirements:
• Willingness to work onsite at Bridgetowne, Quezon City / Pasig City
• Amenable to shifting schedules

Job Overview
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.

As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).

Job-Details

• Work Setup: Work from home
• Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
• Start Date: March 2026

Zuständigkeiten

• Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
• Review each new service call to ensure accuracy and completeness of all required information
• Source and coordinate with local technicians to perform service requests
• Prepare technicians for service calls and set clear expectations for service delivery
• Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
• Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
• Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
• Ensure service calls are closed by end of day (EOD) on the same day the work is completed
• Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
• Answer phone calls promptly and professionally
• Perform other duties as assigned

Qualifikationen

• 2–3 years of experience in remote administrative support
• Strong attention to detail with excellent communication and organizational skills
• Ability to handle high-stress and high-volume workloads effectively
• Proven ability to manage multiple tasks simultaneously
• Ability to work independently with minimal supervision

Job Overview

We are seeking Business Development Administrator to support the Business Development team with client communication, administrative coordination, and CRM management. This role involves making outbound calls to clients in Australia, confirming appointments, following up on contracts, and assisting sales teams with administrative tasks. The ideal candidate has strong spoken English with a clear and neutral accent, is confident in phone communication, and can effectively support business development activities across multiple markets.

Job Details
Work setup: Onsite
Schedule: Monday to Friday | 9-hour shift within 5:00 AM – 5:00 PM | PH Timezone (possible shifting depending on assigned market)
Holidays to follow: Australian Holidays

Zuständigkeiten

• Conduct outbound calls to clients in Australia.

• Support contract follow-ups and maintain communication with clients.

• Manage and update CRM records accurately.

• Confirm appointments and coordinate scheduling for the Business Development team.

• Provide administrative support related to sales and business development activities.

• Assist assigned sales representatives across different markets.

• Maintain professional communication and strong client relationship management.

• Adapt schedules as needed depending on assigned market coverage.

Qualifikationen

• Strong spoken English with a clear and neutral accent suitable for Australian clients.

• Comfortable making outbound calls and speaking with clients over the phone.

• Previous experience in customer service, sales support, or administrative roles.

• Strong communication and client handling skills.

• Ability to manage administrative tasks such as CRM updates and appointment scheduling.

• Commercial Real Estate experience is a plus but not required.

• Flexible with shift schedules depending on the assigned market.

Zusammenfassung der Position

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

Zuständigkeiten

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

Qualifikationen

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

Job-Übersicht:

We are seeking an Architectural Draftsperson with strong drafting skills and experience in producing detailed drawings for cost estimation and construction documentation. This role focuses primarily on residential projects and involves translating design concepts into accurate, high-quality architectural drawings used for construction, cost estimation, and project applications. The ideal candidate combines strong technical drafting ability with effective communication and teamwork to support overall project quality.

Job Details:

• Work setup: Work from home
• Schedule: Monday to Friday | 9:00 AM – 6:00 PM Japan Standard Time | 8:00 AM – 5:00 PM Philippine Time
• Holiday: Hybrid of Japan and Philippine holidays

Zuständigkeiten:

• Create architectural drawings from basic design through detailed design stages, including plans, elevations, sections, and detail drawings.
• Produce detailed drawings required for cost estimation and support quantity takeoff processes.
• Translate design intent into clear and constructible architectural drawings.
• Ensure drawings meet project specifications and quality standards.
• Collaborate with internal teams to maintain drawing accuracy and consistency.
• Maintain organized documentation and manage drawing updates and revisions.
• Contribute to improving drafting quality and project workflows.

Qualifikationen:

• Graduate of Architecture or equivalent specialized knowledge.
• Experience in architectural drafting within a design firm, construction company, or similar environment.
• Practical experience using CAD/BIM software.
• Ability to save and export drawings in DWG and DXF file formats.
• Basic knowledge of architectural structures, construction methods, and building materials.
• Strong attention to detail and ability to produce precise and well-organized drawings.
• Good communication and collaboration skills.
• Ability to manage deadlines with a strong sense of responsibility.

Gut zu haben:

• Experience with Rhino and JW CAD.
• Familiarity with residential architectural projects.
• Ability to understand or communicate in Japanese is not required but considered an advantage.

What We Offer:

• Stable work environment with long-term career opportunities.
• Opportunity to work on a variety of residential architectural projects.

Zusammenfassung der Position

The Accounts Receivable Associate is responsible for preparing accurate client invoices, ensuring correct billing of salaries, benefits, management fees, and other applicable charges. This role supports the Accounting Manager in resolving billing inquiries and contributes to financial reporting, compliance requirements, and cross-functional coordination with the Recruitment team. The position requires strong attention to detail, numerical accuracy, and the ability to manage recurring monthly reporting responsibilities.

Job-Details

• Employment Type: Full-Time
• Schedule: 9:00 AM – 6:00 PM, Monday to Friday (will vary during billing cycle)
• Reporting To: Accounting Manager
• Work Set-up: Onsite I Bridgetowne, Exxa Tower, Quezon City

Wesentliche Aufgaben und Zuständigkeiten

Client Invoice Preparation

• Validate the complete list of employees per account, including tracking incoming employees.
• Accurately compute salary and other benefit charges for invoicing.
• Ensure the accuracy and completeness of management rates billed to each client.
• Verify and include additional charges or credits in the billing, such as cash advances, overtime, premium pay, and absences.

Invoice Dispute Resolution

• Assist the Accounting supervisor in resolving client inquiries and disputes related to invoices.
• Provide detailed explanations and necessary documentation to clients to resolve discrepancies efficiently.

All-Inclusive Rate Calculation

• Collaborate with the Recruitment Team for the registration of new client cost proposal in all-inclusive calculator
• Ensure all components of the rate, including salary, benefits, and other charges, are accurately included.

Reporting and Compliance

• Generate a comprehensive monthly invoice report for each client, ensuring all data is accurate and complete.
• Participate in the preparation of monthly and year-end financial reports, providing necessary data and support for accurate financial statements.

Collection and Recording of Invoices and Client Payments

• Monitor outstanding invoices and proactively follow up with clients to ensure timely payment. Implement effective collection strategies to minimize overdue accounts.
• Accurately record client payments in the QuickBooks, ensuring all details match the invoice and the corresponding client account.
• Perform regular reconciliations of accounts receivable to ensure all payments are accounted for and properly posted. Address any discrepancies promptly.
• Prepare and analyze accounts receivable aging reports to identify overdue accounts and prioritize collection efforts.
• Maintain regular communication with clients regarding their account status, payment deadlines, and any outstanding balances. Provide statements and reminders as necessary.
• Maintain detailed and organized records of all collections activities, including client communications, payment promises, and follow-up actions.

Cross-Functional Support

• Provide support to the Recruitment team in computing all-inclusive rates as needed.
• Coordinate with internal stakeholders to ensure accurate financial and billing data.

Qualifikationen:

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Prior experience in accounts receivable, billing, or general accounting functions is an advantage.
• Strong numerical aptitude with high attention to detail and accuracy.
• Ability to manage recurring deadlines and multiple reports simultaneously.
• Good communication skills for internal coordination and client-related inquiries.

Core Competencies:

• Detail-oriented and highly organized
• Strong analytical and computation skills
• Time management and deadline discipline
• Ability to work collaboratively across teams
• Professional handling of confidential financial information

Zusammenfassung der Position

The Accountant / Accounts Assistant is a hybrid role supporting both core accounting operations and Financial Planning & Analysis (FP&A). This position is ideal for a technically strong accounting professional with a solid foundation—preferably from a Big 4 or FMCG background—who also brings strong analytical skills to support reporting, insights generation, and continuous process improvement within a manufacturing or FMCG environment.

Job-Details

• Work Arrangement: Hybrid (3 days onsite 2 days at home)

• Work Schedule: 6 AM to 3 PM, Mondays to Friday

Zuständigkeiten

• Prepare monthly balance sheet reconciliations.

• Provide Accounts Receivable and Accounts Payable transactional support as required.

• Support data analytics and financial reporting activities, including:

• Weekly Gross Margin report refreshes

• End-of-month Profit and Loss reporting

• End-of-year and budget preparation processes

• Assist with BI dashboard development to improve reporting efficiency and decision-making.

• Support ad hoc financial analysis and reporting requests as required.

Candidate Requirements

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, or related field; CA/CPA qualification preferred.

• Advanced proficiency in Microsoft Excel.

• Experience in a Big 4 firm and/or FMCG environment.

• Strong attention to detail and accuracy.

• Proactive, collaborative, and comfortable working in a fast-paced environment.

Desirable Qualifications

• Experience working within an Australian business environment.

• Exposure to cost accounting and inventory data management.

• Experience working with Bills of Materials (BOM).

• Power BI and/or SQL skills.

Schlüsselkompetenzen

• Ausgeprägte analytische und problemlösende Fähigkeiten.

• Ability to manage multiple priorities and meet deadlines.

• High level of professionalism and accountability.

• Effective communication and stakeholder collaboration skills.

Tools & Systems

• Microsoft Excel (advanced level)

• Business Intelligence tools (Power BI preferred)

• ERP or accounting systems relevant to manufacturing/FMCG environments

Zusammenfassung der Position

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! We are seeking a detail-oriented and proactive AR Administrator to join our team. In this role, you will be responsible for preparing and maintaining billing data, collecting payments according to standard operating procedures, and managing customer communications related to billing and collections.

Job Details:

• Arbeit von zu Hause aus
• Monday to Friday | 9 AM to 6 PM EST | 10:00 PM to 7:00 AM Manila Time
• *nach den US-Feiertagen

Zuständigkeiten:

• Erstellen und Versenden von Rechnungen: Erstellen und Versenden von Rechnungen an Kunden gemäß den vertraglichen Verpflichtungen.
• Zahlungseinzug: Kommunikation mit Kunden, um Zahlungen anzufordern, und genaue Erfassung der eingegangenen Zahlungen in unserem Buchhaltungssystem.
• Abgleich: Aktiver Abgleich von Zahlungen und unverzügliche Behebung von Unstimmigkeiten.
• Konto-Aktualisierungen: Aktualisieren Sie Kundenkonten anhand von Zahlungs- oder Kontaktinformationen.
• Kunden- und interne Kommunikation: Verwalten der E-Mail-Warteschlange von Kunden und Beantworten interner Teamanfragen zu Rechnungsstellung und Inkasso.
• Kollaboration: Arbeiten Sie mit den Vertriebs- und Kundenerfahrungsteams zusammen, um Eskalationen bei Kundenabrechnungen zu lösen.
• Verwaltung uneinbringlicher Forderungen: Arbeiten Sie mit dem Buchhaltungsteam zusammen, um uneinbringliche Forderungen zu ermitteln und entsprechende Rückstellungen zu bilden.
• Kundenbeziehungen: Aufbau und Pflege solider Beziehungen zu Kunden, um Rechnungsanfragen proaktiv zu bearbeiten und prompte Zahlungen zu ermöglichen.

Qualifikationen:

• Ausbildung: High School Diploma erforderlich; Associate/Bachelor's Degree bevorzugt.
• Erfahrung: mindestens 2 Jahre Erfahrung in einem verwandten Bereich.
• Technische Fertigkeiten: Gute Microsoft Office-Kenntnisse, insbesondere in Excel.
• Kommunikation: Ausgeprägte schriftliche Kommunikationsfähigkeiten in englischer Sprache erforderlich.
• Vertrautheit mit Software: Vertrautheit mit Sage Intacct oder einer ähnlichen Buchhaltungssoftware bevorzugt.

Zusammenfassung der Position:

Der leitende IT-Support-Spezialist ist für zwei Aufgaben zuständig: zum einen für die Bereitstellung von technischem Fachwissen zur Lösung von eskalierten Vorfällen und Problemen im Zusammenhang mit der IT-Plattform und zum anderen für die Leitung eines Support-Services-Teams zur Unterstützung von mehr als 700 Mitarbeitern an mehreren geografischen Standorten. Diese Rolle ist verantwortlich für die Leitung und Beaufsichtigung aller Elemente des Support-Services, einschließlich Ticket-Management, PC-Imaging/Deployment, PC-Hardware/Software-Inventarisierung, PC-Wartung/Support, Wartung/Support für mobile Geräte und anderes.

Zuständigkeiten:

• Fehlersuche, Diagnose und Behebung von technischen Hardware- und/oder Softwareproblemen.
• Funktion als Eskalationsperson für andere Mitglieder des Supportteams. Enge Zusammenarbeit mit dem Team bei der Lösung von Problemen und bei der Betreuung der Mitarbeiter.
• Entwicklung und Leitung eines Programms zur IT-Orientierung, Einarbeitung und Schulung neuer Benutzer.
• Stellt sicher, dass die SLAs eingehalten werden, indem er Tickets bearbeitet und an Techniker weiterleitet, um die Kundenzufriedenheit zu erhalten.
• Ausgeprägter Sinn für Eigenverantwortung und Verantwortungsbewusstsein, um Aufgaben zu erkennen und sie zu Ende zu führen.
• Pflegt die Wissensbasis und arbeitet mit der Geschäftsleitung an der Erstellung/Aktualisierung von Standardarbeitsanweisungen.
• Bereitstellung von Anleitungen und Erläuterung von Richtlinien und Verfahren für IT-Support-Mitarbeiter und Endbenutzer.
• Planen und proaktives Management regelmäßiger Hardware- und Software-Upgrades für die Mitarbeiter.
• Verwaltung der grundlegenden Technologieplattformen des Unternehmens (Microsoft Office 365, Teams, SharePoint, IP-Telefone, MDM, Remote-Tools, SCCM usw.), einschließlich Konfiguration und Erstellung/Löschung von Konten.
• Enge Zusammenarbeit mit dem Leiter der Unterstützungsdienste bei Sonderprojekten.
• Zusammenarbeit mit dem IT- und dem/den Business-Manager(n) bei der Entwicklung von Ideen und Strategien zur Verbesserung der Kundenzufriedenheit im Unternehmen.
• Entwurf und Aktualisierung von IT-Produkten oder -Dienstleistungen.
• Installieren, Testen und Konfigurieren von PC-Geräten, Peripheriegeräten und Software.
• Laptops, Desktops, iOS- und Android-Geräte, Office 365, E-Mail-Konten, Netzwerkdrucker, usw.
• Verantwortlich für die Pflege der technischen Dokumentation über die Installation von Software, die Konfiguration von Hardware und die Behebung von Problemen.
• Aufrechterhaltung und ggf. Einführung eines hochpräzisen, gepflegten Anlageninventars, eines durchgängigen Anlagenverwaltungsprozesses und einer zugänglichen Informationsdatenbank mit automatisierter, bedarfsorientierter Managementberichterstattung.
• Ermittlung und Umsetzung von Verbesserungen der Verfahren und Prozesse.
• Aktive Teilnahme an Sitzungen zur Änderungskontrolle und an Systemwartungsaktivitäten.
• Erfüllt andere Aufgaben, die ihm zugewiesen werden.
• Beaufsichtigung der Tätigkeiten aller Mitarbeiter der Unterstützungsdienste, um sicherzustellen, dass sie einen hervorragenden Kundenservice bieten und die Kunden beraten.
• Mentor, Ausbilder und Betreuer von Nachwuchskräften im Team der Unterstützungsdienste

Qualifikationen:

• Bachelor-Abschluss in Informatik oder einem anderen verwandten Fachgebiet mit mehr als 5 Jahren Erfahrung in einer Helpdesk-Umgebung oder entsprechender Erfahrung.
• Kenntnisse der ITIL-Prozesse.
• Praktische Erfahrung mit einem System zur Erfassung von Vorfällen und Anfragen (Fresh Service oder ServiceNow)
• In der Lage, Innovationsinitiativen, Prozessverbesserungen und Standardisierung innerhalb der IT-Organisation zu leiten.
• Fundierte Kenntnisse in der Unterstützung und Wartung von Microsoft Windows 10 und Windows-kompatiblen Anwendungen in einer Unternehmensumgebung
• Kenntnisse der Kerntechnologien, einschließlich, aber nicht beschränkt auf Active Directory, WAN/LAN/Wi-Fi, Kernnetzwerke, Cloud-Dienste, Grundlagen von Videokonferenzen und Drucken.
• Praktische Erfahrung bei der Einrichtung und Fehlerbehebung von mobilen Geräten.
• Erfahrung mit Endpoint Client Security-Software.
• Fähigkeit, auf das Zeitmanagement zu achten und analytische Fähigkeiten zu besitzen.
• Fähigkeit, gute Führungsqualitäten zu zeigen, um Teammitglieder mitzureißen.
• Beherrschung der englischen Sprache (Sprechen, Schreiben und Verstehen).
• Die Fähigkeit, bei Bedarf auch an Wochenenden zu arbeiten.

Ergänzende Qualifikationen:

• ITIL 4-Zertifizierung.
• COMPTIA A+, oder Network+, oder Security+, oder HDI Zertifizierung.
• Praktische Erfahrung mit System Center Configuration Manager oder Microsoft Endpoint Manager.
• Praktische Erfahrung mit Plattformen zur Verwaltung mobiler Geräte - Jamf, Intune, AirWatch
• Erfahrung mit der Aufsicht über den Helpdesk.
• Erfahrung im Projektmanagement.

Stellenbeschreibung:

Der IT-Helpdesk Tier 3 dient als Eskalationsstelle für Kunden, die per Telefon und E-Mail technische Unterstützung suchen. Führt die Fehlerbehebung aus der Ferne durch Diagnosetechniken und sachdienliche Fragen durch, um dem Kunden auf der Grundlage des Problems und der angegebenen Details die beste Lösung anzubieten. Diese Ressource verwaltet den Ticketbearbeitungsprozess für ihre Kunden und setzt die Ressourcen des Teams effektiv ein, um den Ticketabschluss und die Leistungskennzahlen voranzutreiben und die Kundenzufriedenheit sicherzustellen. Bietet dem Team und der Organisation technische Führungsqualitäten.

Job Details:

IT-Helpdesk Stufe 3

Eastwood Libis, QC (Arbeit von zu Hause aus)

Montag bis Freitag - 9:00 PM bis 6:00 AM

Zuständigkeiten:

• als Eskalationsstelle für den Service Desk zu fungieren
• Fehlerbehebung aus der Ferne durch Diagnosetechniken und sachdienliche Fragen
• Ermittlung der besten Lösung auf der Grundlage des Problems und der vom Kunden bereitgestellten Details
• Führen Sie den Kunden durch den Problemlösungsprozess
• Eskalation von Problemen an die Ressourcen vor Ort, falls erforderlich
• Behebung und Lösung einiger Netzwerk- und Serverprobleme aus der Ferne
• Bereitstellung genauer Informationen über IT-Produkte und -Dienstleistungen
• Aufzeichnung von Ereignissen und Problemen und deren Lösung im Ticketingsystem
• Verwaltung von Kundentickets und Einsatz von Teamressourcen, um sicherzustellen, dass die Kundenzufriedenheit und die Ticket-Metriken erreicht werden
• Repräsentieren Sie das Unternehmen professionell gegenüber allen interessierten Parteien, einschließlich Kunden, potenziellen Kunden und externen Lieferanten
• Befolgung der Grundwerte und Engagement für diese
• Sie müssen prozessorientiert sein und viel Wert auf Details legen.
• Sonstige zugewiesene Aufgaben.

Qualifikationen:

• Mindestens 5 Jahre Erfahrung in einer ähnlichen Funktion
• Fortgeschrittene bis hin zu Expertenwissen über Windows Server, Netzwerke, Office 365 & Azure
• Erfahrung mit SCCM und Intune
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten
• Kenntnisse über Büroautomatisierungsprodukte, Datenbanken und Fernsteuerung
• gute Kenntnisse über Computersysteme, mobile Geräte und andere technische Produkte
• Ausgeprägte Entscheidungsfreudigkeit und Problemlösungsfähigkeit
• Ausgeprägte zwischenmenschliche Fähigkeiten und Fähigkeiten zum Aufbau von Beziehungen
• Starke Leidenschaft für den Dienst am Kunden
• Außergewöhnliche organisatorische Fähigkeiten und die Fähigkeit, mehrere Aufgaben gleichzeitig zu erledigen.
• Fähigkeit, in einem schnelllebigen Umfeld schnell zu lernen
• Erfahrung mit RMM-Tools (Fernüberwachung und -verwaltung)
• Erfahrung mit der Erkundung und Dokumentation einer Client-Umgebung (Server, Netzwerkgeräte, Speichergeräte usw.)
• Erfahrung mit der Installation/Entfernung/Fehlerbehebung von Software
• Vertrautheit mit verschiedenen Hardware-Plattformen (MacOS, Windows PC/Server, Netzwerkausrüstung wie Unifi, Sophos, Watchguard, Cisco usw.)
• Vertrautheit mit der Skripterstellung (PowerShell, Windows-Befehlszeile usw.)