Résumé du poste
The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.
The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.
Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays
Responsabilités
Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.
SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.
Gap Analysis
• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.
Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.
Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.
Change Management
Support teams during transitions by creating training materials and cross-training guides
Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.
Qualifications
• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.
Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt