Job Overview
The Supplier Success Specialist is responsible for supporting supplier performance and order management by monitoring communications, resolving issues, and ensuring suppliers meet operational standards. This role engages with suppliers primarily through email, as well as phone, live chat, and ticketing systems, while utilizing tools such as SAP Business One and Jira Service Management. The ideal candidate is detail-oriented, proactive in identifying trends across support requests, and capable of providing insights that help improve supplier performance. The position also involves inbound and outbound communication with suppliers and maintaining accurate documentation across CRM and ERP systems.
Job Details
Work setup: Work from Home
Schedule: Monday to Friday | 2 AM to 11 AM EST
Holiday: Will follow Philippine Holidays
Responsabilidades
- Monitor supplier order updates and ensure timely communication with relevant stakeholders.
- Support supplier compliance and address performance or behavioral issues when necessary.
- Generate and maintain reports using SAP Business One.
- Manage supplier correspondence through Jira Service Management and other support platforms.
- Maintain accurate documentation of supplier interactions within CRM and ERP systems.
- Serve as the primary SAP Business One support resource within the Customer Support team.
- Provide professional support to suppliers through email, phone, live chat, and ticketing channels.
- Identify recurring issues or trends and escalate insights to support operational improvements.
Cualificaciones
- Strong verbal and written English communication skills, including the ability to handle objections professionally.
- Experience working in a customer support or supplier support environment.
- Familiarity with CRM or ERP systems, with SAP Business One experience preferred.
- Ability to navigate multiple systems and tools efficiently.
- Strong attention to detail and compliance awareness.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a fast-paced, performance-driven support environment.