Job Overview
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.
As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).
Detalles del trabajo
- Work Setup: Work from home
- Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
- Start Date: March 2026
Responsabilidades
- Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
- Review each new service call to ensure accuracy and completeness of all required information
- Source and coordinate with local technicians to perform service requests
- Prepare technicians for service calls and set clear expectations for service delivery
- Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
- Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
- Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
- Ensure service calls are closed by end of day (EOD) on the same day the work is completed
- Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
- Answer phone calls promptly and professionally
- Perform other duties as assigned
Cualificaciones
- 2–3 years of experience in remote administrative support
- Strong attention to detail with excellent communication and organizational skills
- Ability to handle high-stress and high-volume workloads effectively
- Proven ability to manage multiple tasks simultaneously
- Ability to work independently with minimal supervision