Overview
An Australian real estate intelligence company partnered with Sourcefit to expand its research and client service operations. With more than twenty five years in the industry and plans for national expansion and new international markets, the company needed a reliable way to scale research output, strengthen client service capacity, and build a stable workforce. Sourcefit deployed a dedicated offshore team that supports research, analysis, and customer success across all property verticals.
The challenge
- Domestic hiring for research and support roles was costly
- Expansion required additional analysts without reducing data accuracy
- Growth into Asia, Europe, and the Middle East needed scalable staffing
- Leadership required qualified talent across research, analysis, and client functions
- Workflows needed flexible support during high demand periods
Our approach
Sourcefit built a dedicated offshore program to expand the company’s research and client service capabilities. The engagement combines structured recruitment, targeted training, and ongoing performance oversight.
During setup, Sourcefit:
- Recruited research analysts, senior research analysts, customer success managers, team leads, and a director of client services
- Designed onboarding and skills development programs including virtual instructor led training
- Implemented performance support with regular guidance from the client success team
- Established structured QA and reporting to support accuracy across research outputs
- Provided dedicated account management for staffing, communication, and workflow continuity
- Maintained a two to four week time to hire for specialized research roles
The team grew from 1 employee in 2023 to 26 by 2025, and reached 30 during peak research periods.
Results
- Expanded research and client service operations twenty five times in two years
- Reached a headcount of twenty six active specialists across analytical and client roles
- Achieved ninety eight percent data accuracy through structured training and QA
- Supported nationwide research and global expansion initiatives
- Maintained consistent quality and continuity through managed staffing
- Sustained time to hire of two to four weeks for skilled research roles
Key takeaways
- Scalable staffing strengthens research capacity: Dedicated teams support national and international expansion.
- Structured performance processes maintain quality: Training, performance support, and QA drive accuracy across research outputs.
- Managed operations provide stability: Account oversight and workforce continuity ensure consistent delivery during periods of high demand.
Industry learnings
Real estate intelligence platforms depend on consistent research output, accurate verification, and responsive client service. Offshore teams provide the scale needed to expand into new markets while maintaining stability and accuracy. This engagement shows how structured staffing and managed operations can support growth across multiple property verticals.
Learn more
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