Keep operations stable with IT support outsourcing from $1,130 a month, all in

Sourcefit’s IT support rates are $1,130 a month for entry level, $2,033 for mid level and $2,808 for senior IT support staff, per full-time employee working from home. Office-based staff add $100 a month. Each rate is all in: salary and benefits at cost plus the $395 management fee. There are no setup, recruitment or exit fees. Where the work suits it, output-based pricing is also available, built on the same transparent framework: we show how the unit price is calculated, so you know exactly what you are paying for.

No. The fee is already inside every rate on this page and on every quote. A $1,130 rate is about $735 of salary and benefits at cost plus the $395 fee. You will never see the fee added to a rate you were quoted.

Legal employment and compliance with an HR team on the ground, recruitment, an i5 computer with dual monitors and headset, a 24/7 IT help desk, a secure managed network, our security certifications and insurance, training and quality, client success management and the Knit workforce platform. For office-based staff it also covers the seat, office network and utilities.

Most IT support roles are recruited, interviewed and onboarded in two to four weeks. Senior system and network administrators can take longer. You interview and choose the IT support staff.

That is your choice. Most clients manage the team directly: the IT support staff report to your managers and work inside your processes and tools, with Sourcefit handling employment, HR, equipment, IT and quality support behind them. If you would rather not manage day to day, our Sightline model builds an autonomous team with its own Sourcefit team lead and quality layer that delivers against agreed SLAs, while still reporting directly to you and working to your KPIs, not ours. Sightline is quoted separately.

Yes. IT support staff work in your ITSM, remote management and identity tools, such as ServiceNow, Jira Service Management, Freshservice, Intune, NinjaOne and Microsoft 365, under your access rules. You keep ownership of every account, and access is revoked the day someone leaves.

Sourcefit holds ISO 27001:2022 and ISO 27701 certification directly, is PCI DSS validated, has a SOC 2 report, signs HIPAA business associate agreements where needed and operates GDPR-aligned data handling. Home-based staff work on company-managed computers over a VPN with traffic routed through Cloudflare.

The team is yours. If you decide to move them to your own entity or take them with you, they go with you. There is no transfer fee, buyout or conversion charge.

A managed help desk is a shared queue the provider runs, priced per ticket or per user, and it suits low or unpredictable volume. Dedicated technicians are your named staff, in your ITSM, following your runbooks, who build knowledge of your environment over time. Sourcefit’s model is the second one. If your volume is too low to keep one technician busy, we will tell you.

Level 1 intake, triage, password and access requests, device troubleshooting and onboarding administration move offshore first, and level 2 application, configuration and network support follows once the runbooks are proven. Level 3 is also within reach: we staff systems administrators, network and cloud engineers, security analysts and IT team leads for clients who want the whole function offshore. What stays with you is IT policy, privileged access approvals and ownership of security incidents, with your offshore engineers doing the work under those controls.

CompTIA A+, Network+ and Security+ and ITIL Foundation for help desk; Microsoft 365 and Azure Administrator, CCNA and cloud certifications for system and network administrators. We verify certifications and run practical troubleshooting assessments, and you interview the shortlist.

Yes, and they should. Technicians work in your ServiceNow, Jira Service Management or Freshservice, your RMM and remote access tools (Intune, NinjaOne, ConnectWise, TeamViewer) and your identity platform, so tickets, dashboards and escalation paths stay in one system. We do not run a separate ticketing system with periodic reports.

Response and resolution times by priority, first-contact resolution (70 percent or better is a reasonable level 1 target), mean time to resolve, reopen rate, escalation rate, CSAT and cost per resolved ticket. You set the SLAs in your ITSM; Sourcefit’s training and quality team, included in the fee, monitors and coaches against them.

Yes. The Philippines covers US night hours on day shifts and US days on night shifts, and South Africa and the Dominican Republic cover European and US Eastern hours. Round-the-clock coverage takes several technicians across shifts, so we size it to ticket volume by hour. A domestic three-shift desk costs far more than an offshore team that pairs with your daytime staff.

Named accounts only, least-privilege and role-based access, MFA, session-logged remote tools, background checks, prompt offboarding and periodic access reviews, all inside your identity platform. Technicians work on company-managed computers over a VPN, under Sourcefit’s ISO 27001:2022 and ISO 27701 controls.

Knowledge transfer against your documentation, tool access, a pilot on level 1 tickets, then expansion, with a hypercare period at the start. You need to bring ticket volumes and categories, your stack, escalation contacts and whatever runbooks exist. Outsourcing an undocumented process is the most common mistake, so we help write the runbooks in the first weeks if they do not exist.

AI now handles level 0 self-service, password resets, triage and knowledge base deflection, and it should be measured on the same KPIs as people. It does not fix a laptop, rebuild a mailbox or make a judgment call on a security alert. The right setup is AI in front, people behind it, and fewer people on routine tickets over time, which the cost-plus model passes straight through.