Telesales outsourcing for scalable sales operations, from $1,500 a month, all in

Sourcefit’s telesales rates are $1,500 a month for entry level, $2,130 for mid level and $2,760 for senior telesales agents, per full-time employee working from home. Office-based staff add $100 a month. Each rate is all in: salary and benefits at cost plus the $395 management fee. There are no setup, recruitment or exit fees. Where the work suits it, output-based pricing is also available, built on the same transparent framework: we show how the unit price is calculated, so you know exactly what you are paying for.

No. The fee is already inside every rate on this page and on every quote. A $1,500 rate is about $1,105 of salary and benefits at cost plus the $395 fee. You will never see the fee added to a rate you were quoted.

Legal employment and compliance with an HR team on the ground, recruitment, an i5 computer with dual monitors and headset, a 24/7 IT help desk, a secure managed network, our security certifications and insurance, training and quality, client success management and the Knit workforce platform. For office-based staff it also covers the seat, office network and utilities.

Most telesales roles are recruited, interviewed and onboarded in two to three weeks. Roles with a second language or complex qualification criteria can take longer. You interview and choose the telesales agents.

That is your choice. Most clients manage the team directly: the telesales agents report to your managers and work inside your processes and tools, with Sourcefit handling employment, HR, equipment, IT and quality support behind them. If you would rather not manage day to day, our Sightline model builds an autonomous team with its own Sourcefit team lead and quality layer that delivers against agreed SLAs, while still reporting directly to you and working to your KPIs, not ours. Sightline is quoted separately.

Yes. Telesales agents work in your CRM, dialer and task management systems, under your access rules. You keep ownership of every account, and access is revoked the day someone leaves.

Sourcefit holds ISO 27001:2022 and ISO 27701 certification directly, is PCI DSS validated, has a SOC 2 report, signs HIPAA business associate agreements where needed and operates GDPR-aligned data handling. Home-based staff work on company-managed computers over a VPN with traffic routed through Cloudflare.

The team is yours. If you decide to move them to your own entity or take them with you, they go with you. There is no transfer fee, buyout or conversion charge.

Sourcefit’s standard is a flat monthly rate per full-time agent, with salary at cost and the management fee shown separately. Hourly and output-based billing are also available for campaigns that suit them, built on the same transparent framework: the calculation is shown so you can see how the rate was built and exactly what you are paying for. We do not do commission-only deals, because they push callers toward volume over quality and hide what the person is paid. If you want an incentive plan for the agents, you set it and it is passed through at cost like the rest of their pay.

Telesales closes over the phone. Telemarketing and lead generation qualify prospects and book them for your closers. An SDR is the B2B version of that: outbound prospecting, qualification and appointment setting feeding a pipeline. Offshore teams do best on qualification, appointment setting, follow-up and CRM hygiene; whether they also close depends on your product and ticket size, and we will tell you if we think it does not fit.

Yes, for the right campaigns. Filipino agents have neutral English and strong phone manners, and we screen for sales aptitude and objection handling, not just language. You hear the candidates on a mock call before you choose. High-volume B2C and SMB B2B qualification and appointment setting work well offshore; complex enterprise selling usually stays with your own closers, fed by the offshore team.

Legally, you remain the seller, so compliance is shared. Your agents work inside your dialer and CRM, calling your lists, under your calling hours and consent rules, which keeps the records in your systems. Sourcefit trains agents on the rules for your markets, operates ISO 27001 and ISO 27701 certified delivery and will work to your compliance playbook. We recommend DNC scrubbing and consent capture are handled in your systems before a list reaches the team.

Agents are usually live in two to three weeks. The first month is calibration: scripts, objection handling and list quality. Meaningful pipeline typically shows in months two and three. List quality and the strength of your offer drive results more than anything the agent does, so we ask to see both before we size a team.

A target list or the criteria to build one, a value proposition, an objection library, your sales process and CRM access, product training time and calendar access for booking. Thin onboarding is the most common reason outsourced telesales underperforms, so we build the onboarding plan with you before the agents start.

Connects, conversations, qualified leads and appointments set and held, conversion rate and pipeline value, with cost per qualified meeting as the number that ties it together. Raw dial counts alone reward the wrong behavior. Activity is tracked in your CRM, so reporting is yours in real time.

Yes. One to three agents for a defined campaign is a normal start, there is no minimum team size and no long lock-in, and you scale up when the numbers justify it.