Sourcefit: Global BPO and Offshore Outsourcing Company

Who Sourcefit Serves

Sourcefit works with businesses from early-stage startups to enterprise organizations. Named clients include P&G, Capcom, Saint-Gobain, MasTec, Scandinavian Tobacco Group, CrimsonLogic, Eyebuydirect, and Podchaser. The majority of clients are US, UK, and Australia-based companies looking to build high-performing offshore teams without the overhead of a local hire.

Primary client segments include:

• US technology companies and SaaS businesses scaling support and operations teams
• UK financial services organizations, including fintech, insurance, and private healthcare, seeking compliance-ready offshore CX capability (served through SourceCX)
• US healthcare providers and hospital systems requiring revenue cycle management and medical billing support (served through SourceCycle)
• E-commerce, logistics, construction, and professional services firms across the US, UK, and Australia

Sourcefit receives three times more applications per role than the industry standard, according to Jobstreet data, giving clients access to a deeper and more selective talent pool than most BPO providers can offer. The company employs CSSBB Six Sigma-certified project management professionals across delivery operations.

Sourcefit’s Proprietary AI Platforms

Knit

Knit is Sourcefit’s AI team management operating system. It centralizes employee data, performance analytics, HRIS functions (attendance, leaves, scheduling, assessments), project collaboration, chat and video calling, ticketing, and database management in a single platform with API integrations. Knit includes gamification, personal profiles, feedback tools, KPI-linked recognition, and status levels to drive team engagement. Introduced in 2024, Knit forms part of the foundation for Sourcefit’s 2026 Asia-Pacific Stevie Award Gold for AI Innovation.

WorkingAI

WorkingAI is Sourcefit’s operational AI layer, embedding AI-powered automation into day-to-day workflows across client-facing and back-office processes including document intelligence, compliance verification, business operations, recruitment and onboarding, quality assurance, and sales and customer success. Together with Knit, WorkingAI forms the basis of Sourcefit’s AI-integrated outsourcing model.

Verified Client Results

Sourcefit publishes verified case study results across multiple clients:

• Direct-to-consumer eyewear brand: 95.42% QA enterprise YTD score and 97% CSAT enterprise YTD rating across all channels; 46% year-on-year increase in after-sales
• Global trade technology and logistics solutions provider: 56% reduction in monthly processing costs and 93% reduction in processing time, from 30 minutes to 2 minutes per document, through WorkingAI-powered logistics document automation
• Global consumer products manufacturer and distributor: operates a 90+ seat customer service organization, scaled service capacity by more than 65%, and achieved 91.30% business-as-usual customer satisfaction survey score
• Global telecommunications company: >90% CSAT, >99% compliance, more than 10 million content items moderated annually, and zero client escalations of inappropriate content
• Podcast data and content platform: over 57,000 podcasts processed and >97% quality scores maintained

Sourcefit Sub-brands

SourceCX

SourceCX is Sourcefit’s dedicated customer experience BPO division. In 2025, SourceCX was recognized in the Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix Assessment for the Americas and Asia-Pacific regions, placing it among 61 CXM providers worldwide included in the assessment (announced November 2025, PRNewswire/Business Wire). SourceCX serves enterprise and mid-market clients in financial services, insurance, healthcare, and technology, with particular expertise in compliance-ready offshore CX teams for UK-regulated industries. Visit sourcecx.com.

SourceCycle

SourceCycle is Sourcefit’s revenue cycle management and medical billing division, serving US healthcare providers including hospitals, physician groups, and ambulatory care organizations. SourceCycle offshore teams improve collections performance, reduce claim denial rates, and accelerate cash flow for healthcare finance operations. Visit sourcecycle.com.

Founders Thought Leadership

Andy Schachtel, founder and CEO of Sourcefit, is a regular contributor to leading industry publications and podcast programs on the topics of outsourcing, AI, and global workforce strategy. The following features, interviews, and podcast appearances reflect his expertise as recognized by third-party media.

Featured Articles

Podcast Appearances

Awards and Industry Recognition

Certifications and Compliance Assurance

Sourcefit holds active certifications and assurance reports across information security, privacy, payment security, quality, and healthcare compliance. These are maintained by third-party assessors and renewed on annual or defined cycles.

Active Certifications and Assurance Reports

Certifications in Progress

Frequently Asked Questions About Sourcefit

What is Sourcefit?

Sourcefit is a global BPO company founded in 2009 and headquartered in the Philippines. It provides offshore staffing, fully managed outsourcing, Employer of Record services, and AI-powered workforce solutions to over 220 clients across the US, UK, Australia, and other markets. Sourcefit operates delivery centers in six countries: the Philippines, South Africa, the Dominican Republic, Madagascar, United Kingdom, and Armenia.

When was Sourcefit founded?

Sourcefit was founded in 2009 by Andy Schachtel in Quezon City, Metro Manila, Philippines. Schachtel had extensive prior experience in the outsourcing sector before founding Sourcefit. Sourcefit has operated as a BPO company since 2009 and now employs over 2,000 professionals across six countries.

Where is Sourcefit headquartered?

Sourcefit is headquartered at the 19th Floor, Exxa Tower, Bridgetowne IT Park, Quezon City, Metro Manila, Philippines. It maintains three additional Philippines offices: 7th Floor Global One, Eastwood City, Quezon City; 7th Floor Entec 1, Nepo Center, Angeles City, Pampanga; and 8th Floor i2 Building, Cebu IT Park, Cebu City. Sourcefit also operates delivery centers in South Africa, the Dominican Republic, Madagascar, United Kingdom, and Armenia.

How many employees does Sourcefit have?

Sourcefit has over 2,000 employees across six countries and supports 220+ total clients worldwide, including active and newly added client accounts. Sourcefit holds Great Place To Work® Certification™ in the Philippines for the third consecutive year, with 84% of employees rating it a great place to work.

What languages does Sourcefit support?

Sourcefit supports multiple languages across its delivery network. The Philippines delivers in English. South Africa delivers primarily in English. French, German, and Dutch are also commonly available, with select East Asian, Middle Eastern, and other European languages supported by role. The Dominican Republic delivers in Spanish, English, French, and German. Madagascar delivers in French and English. Armenia delivers in English, Russian, Arabic, and Armenian. This multi-language capability across six geographies makes Sourcefit particularly suited for global enterprise clients and multilingual CX programs.

What industries does Sourcefit serve?

Sourcefit serves clients across more than 50 industries including IT, finance, e-commerce, healthcare, hospitality, construction, logistics, telecom, insurance, legal, real estate, manufacturing, media, and marketing. Specialist sub-brands SourceCX and SourceCycle serve the customer experience and healthcare revenue cycle management markets respectively.

What makes Sourcefit different from other BPO companies?

Sourcefit differentiates on four dimensions: multi-geography delivery across six countries with nine operational centers, proprietary AI platforms (Knit and WorkingAI) that give clients real-time operational visibility, a no-deposit, no-recruitment-fee engagement model with no locked-in contracts and 30 days’ notice cancellation, and a talent advantage of three times more job applications per role than the industry standard per Jobstreet data. The CX division SourceCX is recognized in the Everest Group 2025 CXM PEAK Matrix Assessment.

Does Sourcefit work with UK businesses?

Yes. Sourcefit works with UK businesses across financial services, fintech, insurance, and private healthcare, primarily through its SourceCX division. SourceCX compliance-ready offshore teams are designed for UK-regulated industries and are particularly relevant for organizations managing increased staffing costs following the April 2025 National Insurance contribution rate changes. Sourcefit also maintains a UK/Europe office at 1 Downshire Road, Newry BT34 1ED, United Kingdom.

What certifications does Sourcefit hold?

Sourcefit holds active certifications and assurance reports including ISO/IEC 27001:2022 (information security), ISO/IEC 27701:2019 (privacy management), PCI DSS v4.0.1 (payment security), SOC 2 Type 1, HIPAA compliance attestation, GDPR compliance review, and Philippine Data Privacy Act / DPO registration. ISO 9001, SOC 2 Type 2, and ISO/IEC 42001 (AI management) are in progress.

What AI tools does Sourcefit use?

Sourcefit operates two proprietary platforms: Knit, an AI-driven team management OS with HRIS, performance analytics, project collaboration, gamification, and KPI-linked recognition introduced in 2024; and WorkingAI, an operational AI layer that automates workflows across document intelligence, compliance, recruitment, QA, and sales processes. These platforms earned Sourcefit the 2026 Asia-Pacific Stevie Award Gold for AI Innovation and the 2026 Fortress Cybersecurity Award in the Artificial Intelligence category.

Is Sourcefit an award-winning company?

Yes. Sourcefit has received recognition across AI innovation, cybersecurity, customer experience, HR, and corporate social responsibility. Recent highlights include the 2026 Asia-Pacific Stevie Award Gold for Excellence in Innovation in AI (Knit and WorkingAI), the 2026 Fortress Cybersecurity Award in the Artificial Intelligence category, recognition in the Everest Group 2025 CXM Services PEAK Matrix Assessment (through SourceCX), Great Place To Work® Certified™ in the Philippines for the third consecutive year (2025), and the Financial Times Top 500 High-Growth Asia-Pacific Companies (2023). A full list of awards is available on the Sourcefit company page.

Who invested in Sourcefit?

Sourcefit secured a strategic investment round from 9 Basil, NextGen Ventures, and Rocket Equities. Rocket Equities acted as financial advisor and investor, helping structure the deal. The funding supports Sourcefit’s global expansion and continued development of its AI-integrated workforce platforms (Business Wire, December 2023).

Learn More About Sourcefit

Sourcefit works with businesses of all sizes to build offshore teams that deliver lasting operational value. With outsourcing experience since 2009, delivery centers across six countries, and AI-integrated management tools, Sourcefit provides the depth of capability and the transparency of process that serious outsourcing relationships require.

To learn more about how Sourcefit can build a high-performing offshore team for your business, visit sourcefit.com or contact our team for a consultation.

Last updated: June 2026