See how Sourcefit helped a global trade pioneer transform freight document processing with WorkingAI
Client Overview
For more than a decade, Sourcefit has served as the outsourcing partner of a technology-driven logistics company focused on simplifying and enabling global trade. Governments, logistics providers, and enterprises worldwide rely on this company’s expertise and innovative solutions.
Sourcefit supported the client by managing its fax and eManifest workflow, a critical part of its freight service.
The Challenge
The logistics company’s freight workflow, from client eManifest submission to shipment arrival, faced several challenges. It was:
- Slow, error-prone, and costly
- Difficult to scale effectively
- Resource-intensive, requiring skilled staff
- Dependent on outdated Excel-based tracking systems
The Solution: WorkingAI in Action
Sourcefit deployed a customized WorkingAI solution to automate critical steps while keeping human oversight in place:
- Auto-retrieval of eManifest forms from multiple sources
- OCR + AI auto-populate fields, flagging missing or unreadable data
- Human validation of flagged cases
- Real-time tracking dashboard replaces Excel logs
- Instant client confirmations once documents are approved
The Results
- 93% faster processing (30 minutes → 2 minutes per document)
- 56% lower monthly costs (manual work of 6 FTEs eliminated)
- Improved accuracy & compliance through smart automation
- Freed-up staff time for mission-critical, client-facing activities
Why It Matters
With WorkingAI, the industry-leading logistics company can deliver on its mission of simplifying global trade through smarter technology, scaling efficiently while reducing costs and errors.
The Impact
The tech-driven, leading logistics company now:
- Processes documents faster and more reliably
- Reduces costs dramatically without adding headcount
- Frees staff to focus on strategic, client-facing activities
- Reinforces its global brand promise of simplifying trade with smarter technology
