Overview
MasTec Communications Group is a national engineering, construction, and telecommunications provider delivering large scale infrastructure projects across the United States. As demand for fiber deployment, OSP engineering, and regional construction programs increased, MasTec required a scalable operations team capable of supporting engineering tasks, CAD production, zoning and compliance workflows, and daily project coordination.
Sourcefit built and now operates a dedicated operations team that supports MasTec across engineering design, documentation, workforce enablement, and administrative workflows tied to national infrastructure projects.
The challenge
- Growing engineering and administrative volume across multiple project regions
- Increased need for accurate OSP design, CAD production, and documentation support
- Limited internal bandwidth to scale technical and back office roles
- Complex zoning and compliance requirements requiring structured workflow execution
- Pressure to maintain predictable hiring cycles across high demand periods
Our approach
Sourcefit built and operates an 80 plus member operations team that supports MasTec across engineering, CAD design, SAQ zoning and compliance, project coordination, workforce enablement, and back office functions. The team works within standardized workflows aligned with MasTec project requirements and delivery expectations.
During setup, Sourcefit:
- Recruited engineering, CAD, zoning and compliance, project coordination, HR, talent acquisition, and back office specialists
- Maintained 3 to 8 week hiring cycles to support sustained project growth
- Integrated workflows for OSP design, CAD updates, documentation preparation, vendor coordination, and administrative tasks
- Established onboarding, process documentation, and instructor led training paths
- Added regular QA reviews, performance tracking, and reporting cadences
- Planned workforce allocation to support project expansions and regional demand patterns
Today, Sourcefit continues to operate the MasTec operations team with structured oversight, consistent workflow execution, and ongoing training. Daily coordination supports engineering accuracy, documentation quality, and reliable delivery across multiple project categories.
Results
- Expanded from 6 to more than 80 full time specialists supporting engineering, CAD, zoning, and administrative workflows
- Improved engineering and documentation accuracy through structured processes and trained specialists
- Strengthened operational reliability with standardized workflows across multiple regions
- Maintained 3 to 8 week hiring cycles for technical and administrative roles
- Reduced internal workload through long term team continuity and predictable operational coverage
Key takeaways
Scalable engineering and operations teams support national infrastructure growth: Dedicated specialists maintain accuracy across expanding project portfolios.
Structured workflows improve documentation and design quality: Standardized processes strengthen readiness for construction and deployment.
Predictable hiring cycles enable sustained project capacity: Regular recruitment supports ongoing engineering and administrative needs.
Industry learnings
Infrastructure and telecommunications companies require consistent engineering output, accurate documentation, and reliable administrative support to manage large scale deployment programs. Offshore operations teams provide the structure, continuity, and scalability needed to meet national project demand. This engagement shows how MasTec strengthened engineering and operational performance through a dedicated offshore support model.
Learn more
Sourcefit builds engineering, CAD, zoning, project coordination, and back office teams for infrastructure, construction, and telecommunications organizations.
Explore SourceCX for integrated operations support and WorkingAI for workflow automation across engineering and documentation processes.
Contact our infrastructure operations team to explore scalable support models for your organization.
