Job Summary:
We are seeking a dedicated Patient Service Specialist to join our team. This role involves providing clear and concise information to patients via video or phone consultations, explaining complex topics in an easy-to-understand manner, and maintaining the highest standards of professionalism. The ideal candidate will have a strong work ethic, excellent communication skills, and a commitment to teamwork.
Job Details:
- Work Onsite – Bridgetowne, QC
- Monday to Friday | 10 PM to 7 AM Manila Time
- Following US holidays
Responsibilities:
- Utilize your excellent communication skills to provide clear and concise information to patients via video or phone consultations.
- Demonstrate patience and a knack for explaining complex topics in an easy-to-understand manner.
- Maintain the highest standards of professionalism, adhering to all company policies and procedures regarding patient confidentiality, data security, and telemedicine best practices.
- Collaborate effectively with team members and foster a positive and supportive work environment.
- Participate in team meetings or huddles to discuss patient cases, share insights, and collaborate on solutions.
- Schedule calls with patients and doctors for future consultations.
- Assist in organizing and coordinating special events or projects as assigned by the team coordinators.
Qualifications:
- A minimum of an associate’s degree is required.
- A minimum of two (2) years of experience in a BPO setting, specifically in Customer Service.
- Excellent written and verbal communication skills.
- Strong work ethic and a commitment to teamwork.
- A desire to learn and adapt to new challenges.
- Ability to work night shifts, on-site, and handle continuing calls.