Elevate engagement with gaming and media outsourcing
Sourcefit helps gaming and media companies scale operations without sacrificing quality or brand experience. Our teams provide customer, community, and content support that keeps players engaged and audiences growing through structured outsourcing operations.
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From players to audiences
Gaming and media companies operate in fast-moving, high-engagement environments where consistency and speed matter. As communities grow, managing support, moderation, and content workflows can stretch internal teams.
Sourcefit provides scalable gaming and media outsourcing operations, combining process discipline with creative and technical talent. We help you maintain quality, responsiveness, and user satisfaction across every interaction and channel.
Reliable and transparent gaming and media support
We provide flexible gaming and media support that can scale from individual specialists to dedicated teams. Structured onboarding, clear performance metrics, and defined QA checks maintain accuracy, responsiveness, and engagement quality. Client success managers and account oversight keep operations aligned and results measurable.
Our secure delivery centers and disciplined workflows protect your data, user content, and brand integrity. With more than 15 years of outsourcing experience and global hubs in five countries, Sourcefit provides gaming and media outsourcing that is scalable, cost-efficient, and trusted worldwide.
Built on a foundation of trust
Gaming & media support services we provide
Player and audience support
Multichannel support for player inquiries, account issues, and user feedback
Community management and moderation
Real-time monitoring to ensure safe, inclusive, and compliant community spaces
Game testing and QA
Manual testing and issue documentation across gameplay, UI, and localization
Localization and translation
Language and cultural adaptation for game content, chat, and user materials
Content and research support
Data tagging, content curation, and research assistance for media teams
Analytics and reporting
Performance tracking and insights for support, engagement, and retention metrics
Recipient of Gold Stevie®
Award for HR Innovation
Recognized for excellence
Why companies choose sourcefit for gaming and media support
Proven operational experience
Over 15 years experience managing customer and creative operations for global brands
Flexible engagement models
Cost-plus structure with transparent billing and adjustable scope
Structured QA and reporting
Defined metrics for accuracy, responsiveness, and engagement
Secure and compliant delivery
Certified facilities protect sensitive data and user content
Multilingual and multichannel coverage
Teams support players and audiences across platforms, time zones, and languages
Gaming and media support outsourcing pricing
Position requirement
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Entry level
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Mid level
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Expert level
Entry level
Outsourcing
*monthly
- 1,130 USD
- 1,535 USD
- 1,940 USD
Rates vary by role type, channel, and project size. Sourcefit’s cost-plus billing ensures transparency and predictable costs.
FAQs
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What types of gaming and media support can Sourcefit provide?
We support player inquiries, community moderation, content review, testing, localization, and research workflows. Our teams help gaming and media platforms maintain responsiveness, quality, and audience engagement.
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Can Sourcefit integrate with our existing support, moderation, or ticketing tools?
Yes. We work directly inside your support platforms, moderation dashboards, and reporting systems so every interaction stays aligned with your internal processes and brand standards.
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How does Sourcefit ensure quality across player support or moderation work?
We follow structured QA steps, defined accuracy benchmarks, and review guidelines tailored to your channel requirements. This keeps support quality, moderation decisions, and engagement standards consistent.
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Do you support multilingual player or audience interactions?
Yes. With teams in the Philippines, South Africa, the Dominican Republic, Madagascar, and Armenia, we can support multilingual chat, email, moderation, and community engagement across multiple time zones.
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Can Sourcefit provide game testing and issue documentation?
Yes. We perform manual testing for gameplay, UI, and localization, documenting issues clearly so engineering and product teams can resolve them quickly.
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How does Sourcefit protect player data and user generated content?
All work is delivered through ISO 27001-, ISO 27701-, GDPR-, PCI DSS-, and SOC 2-certified environments. This ensures safe handling of user accounts, community interactions, and sensitive content.
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Can gaming and media support teams scale as audience volume grows?
Yes. You can add support agents, moderators, testers, or content reviewers as your user base expands or new channels are introduced, all within our transparent cost plus model.