Strengthen loyalty with customer support outsourcing
Sourcefit provides customer support outsourcing services that help businesses deliver responsive, professional service across every channel. From voice and email to live chat and social platforms, our global support teams reduce costs while improving response times, resolution rates, and customer satisfaction.
Let’s build your perfect customer support team. Fill in your details and we’ll send you a tailored proposal.
From first contact to customer loyalty
Sourcefit provides customer support outsourcing that adapts to your needs, whether you require shared agents, a dedicated desk, or seasonal project based coverage. From inquiries and complaints to complex escalations, our specialists manage interactions across phone, chat, email, and social channels while staying aligned with your workflows and brand standards.
By outsourcing customer support, businesses expand coverage hours, reduce costs, and boost customer retention without the disruption of constant rehiring. With Sourcefit, you can begin with a single channel, add AI enhanced workflows for higher efficiency, or scale into full customer experience operations as demand grows.
Reliable and transparent customer support outsourcing
We structure teams with onboarding, QA frameworks, and oversight tied to KPIs such as CSAT, first contact resolution, and average handling time. Client success managers and dedicated account oversight provide visibility while allowing flexibility to adjust scope or scale.
Our secure facilities, ISO certified processes, and multilingual operations provide compliant, enterprise ready support. With more than 15 years of outsourcing experience and delivery hubs across five countries, Sourcefit delivers customer support outsourcing that is flexible, scalable, and trusted worldwide.
Built on a foundation of trust
Customer support services we provide
Voice support
Call center outsourcing with trained agents delivering inbound and outbound support.
Email support
Structured ticket and inquiry handling with SLA driven accuracy and AI assisted categorization.
Live chat support
Always on chat teams that resolve issues instantly and reduce abandoned carts.
Social media support
Monitor and respond to customer queries across all major platforms.
Technical support
Specialists trained to assist with troubleshooting, onboarding, and product support.
Multilingual customer support
Support in English, Spanish, French, and other languages with timezone alignment.
Case study and thought leadership
Sourcefit provides a specialized customer service team for a market-leading niche e-commerce brand, built through brand immersion, persona-based recruitment, and expert training in product knowledge, soft selling, and high-touch engagement. The team consistently exceeded upsell targets by 41.7%.
Recipient of Gold Stevie®
Award for HR Innovation
Recognized for excellence
Why companies outsource customer support to Sourcefit
Proven CX expertise
We have delivered customer support outsourcing for e-commerce, SaaS, fintech, healthcare, and telecom companies.
Flexible engagement models
Choose from shared agents, dedicated teams, or project-based coverage that scales with seasonal and long-term demand.
AI-driven efficiencies
Leverage AI for ticket routing, workflow monitoring, and predictive insights that improve speed and accuracy.
Cost-effective and transparent outsourcing
Save up to 70% with our cost-plus billing model that eliminates hidden fees.
Global and compliant operations
Multilingual teams across five hubs deliver 24-hour coverage with enterprise-grade security and compliance protocols.
Customer service outsourcing pricing
Position requirement
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Entry level
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Mid level
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Expert level
Entry level
Outsourcing
*monthly
- $980
- $1,100
- $1,300
Outsourcing your customer support shouldn’t come with hidden fees or confusing contracts. At Sourcefit, pricing is simple, predictable, and built around your business.
No hidden fees. No lock-in contracts. Pricing is simple, predictable, and built for your needs.
FAQs
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What is customer support outsourcing?
Customer support outsourcing means hiring an external company to handle your customer service operations instead of building an in-house team. This includes phone support, live chat, email management, and technical assistance—all handled by trained agents who represent your brand.
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What industries benefit most from customer service outsourcing?
E-commerce, healthcare, insurance, retail, and startups see the biggest wins. Any business that needs consistent support but can’t justify full-time local staff will benefit from outsourcing.
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Can Sourcefit provide multilingual support?
Yes. With operations in the Philippines, South Africa, the Dominican Republic, Madagascar, and Armenia, we offer multilingual customer service outsourcing across several time zones.
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What’s the difference between customer service and business process outsourcing?
Customer service outsourcing focuses on direct client support (calls, chat, etc.), while BPO may include back-office tasks such as data entry or billing. Sourcefit offers both.
Get started today
Your customers deserve the best, and so does your business.
Let’s build a support team that delivers loyalty, revenue, and peace of mind.