Overview
A global provider of wireless network infrastructure equipment required additional operational capacity to support growing commercial and project activity across multiple regions. As transaction volume and internal complexity increased, the organization needed reliable execution across finance, billing, and documentation workflows tied to telecom infrastructure programs.
Sourcefit built and now operates a dedicated operations support team that assists with accounting coordination, billing support, credit and collections workflows, and back office administration supporting telecom deployments
The challenge
- Increasing finance and billing workload tied to infrastructure projects
- Growing volume of customer invoicing, credit review, and collections activity
- High dependency on accurate documentation and transaction processing
- Limited internal capacity to scale back office support efficiently
- Need for consistent execution in a high trust, telecom operating environment
Our approach
Sourcefit built and operates a 25 plus member telecom operations support team embedded into the organization’s finance and back office workflows.
During setup, Sourcefit:
- Recruited specialists supporting accounts receivable, billing coordination, and credit and collections workflows
- Maintained 2 to 4 week hiring cycles to scale capacity as operational demand increased
- Supported recurring finance processes including invoicing support, reconciliations, credit review, and collections follow up
- Implemented standardized workflows aligned with internal finance controls
- Provided ongoing reporting and operational oversight to maintain accuracy and continuity
Today, Sourcefit continues to operate the program with stable coverage and trained specialists integrated into daily telecom operations.
Results
- 25 plus full time operations specialists supporting telecom finance and back office workflows
- Consistent execution of billing and collections processes through standardized workflows
- Reliable operational support for infrastructure related finance activities
- Predictable hiring timelines enabling controlled scale
- Long term team continuity supporting sustained telecom operations
Key takeaways
Telecom infrastructure programs depend on disciplined finance operations: Billing accuracy and collections execution are critical to sustaining network deployments.
Dedicated teams reduce operational risk: Embedded specialists provide continuity across recurring workflows.
Structured hiring supports steady growth: Predictable recruitment timelines enable scale without disrupting active programs.
Industry learnings
Telecom and infrastructure organizations rely on dependable back office operations to manage billing, credit, and documentation workflows tied to large scale deployments. Offshore operations teams provide scalable capacity, structured processes, and continuity across finance functions as program volume grows. This engagement demonstrates how dedicated operations teams support telecom infrastructure delivery while maintaining operational discipline.
Learn more
Sourcefit supports telecom and infrastructure organizations with dedicated operations teams focused on finance, billing, and back office execution.
Learn more about our telecom and infrastructure operations support model here.
For organizations extending these operations with integrated coordination, reporting, and CX workflows, explore SourceCX. For document processing, validation, and workflow automation within telecom operations, see WorkingAI.
To discuss scalable, low risk operations support for telecom and infrastructure programs, contact the Sourcefit team.
