Position Summary
We are seeking a highly detail-oriented Supplier Operations Associate to manage the onboarding of new suppliers as well as maintain and load accurate, high-quality product catalog data on our platform. In this role, you’ll be responsible for working directly with suppliers to guide them through our onboarding processes, review and validate complex life sciences catalog data, and ensure all information is complete, accurate, and optimized for our platform.
You will collaborate closely with the Supplier Operations team and other internal teams to ensure timely and accurate catalog uploads, resolve discrepancies, and maintain clear documentation throughout the process. Your attention to detail will directly impact the quality of the data our customers rely on. You may also provide support for projects related to technical integrations for suppliers on the platform, aiming to increase supplier and customer experience and improve efficiency.
Job Details:
- Monday to Friday | 8:30 PM to 5:30 AM (Manila Time)
- Permanent work from home
Responsibilities:
- Ensure the accuracy, completeness, and consistency of supplier product catalogs and supplier company data. Follow and implement structured processes for efficient catalog onboarding and data management.
- Communicate clearly and professionally with suppliers to explain onboarding requirements and provide feedback.
- Diligently and frequently follow up with suppliers for deliverables that impact customer launches and procurement goals for existing customers
- Track progress, maintain organized documentation, and follow up promptly on supplier inquiries.
- Collaborate with Product Data and Engineering teams to prepare, validate, and submit catalog data for upload.
- Investigate and escalate issues proactively and provide solutions to resolve data inconsistencies or gaps.
Qualifications:
- Bachelor’s degree required.
- Minimum of 2 – 3 years in a client-facing business role with experience managing product or catalog data.
- Intermediate Excel skills with a proven track record of working with complex spreadsheets and datasets.
- Exceptional attention to detail and organizational skills, with the ability to work independently.
- Strong written and verbal communication skills.
- Experience with MS Office (Word, Excel, Outlook).
- Bonus: Experience with JIRA, CRM systems such as Hubspot, and experience in tech supporting customer integrations