Overview
An international agribusiness and food supply chain company serving retailers and commercial partners across Australia and global markets required additional operational capacity as activity increased across procurement, finance, commercial teams, and IT support. The organization needed a scalable operations team capable of supporting daily workflows and maintaining accuracy across multiple business functions.
Sourcefit built and now operates a dedicated multi department operations team that supports procurement, finance, administrative coordination, data tasks, and IT support activities across the organization.
The challenge
- Growing operational volume across procurement, finance, IT, and commercial workflows
- Expanding product categories requiring documentation updates and data accuracy
- Limited internal bandwidth to manage daily administrative and coordination tasks
- Seasonal and demand driven fluctuations requiring predictable staffing capacity
- Need for structured workflows to maintain consistency across business units
Our approach
Sourcefit built and operates a 20-plus-member operations team that supports the organization across procurement tasks, finance support, administrative coordination, commercial workflows, and IT related activities. The team follows standardized processes aligned with product categories, vendor requirements, internal systems, and operational tasks.
During setup, Sourcefit:
- Recruited specialists in procurement support, finance tasks, administrative coordination, data entry, and IT support
- Maintained 2 to 4 week hiring cycles to support seasonal and operational volume changes
- Integrated workflows for vendor communication, purchase order updates, reconciliations, documentation edits, and product information changes
- Standardized internal communication paths and administrative procedures across departments
- Added QA reviews, reporting cadences, and documentation standards to strengthen accuracy and performance
- Planned workforce allocation to maintain stable coverage during peak operational periods
Today, Sourcefit continues to operate the operations team with structured oversight, consistent workflow execution, and ongoing training. Daily coordination supports reliable output across procurement, finance, commercial operations, and administrative tasks.
Results
- 20 plus full time specialists supporting procurement, finance, commercial operations, IT support, and administrative workflows
- Improved operational consistency across multiple business functions through standardized processes
- Higher data and documentation accuracy supported by structured validation and workflow checks
- Stable 2 to 4 week hiring cycles enabling predictable staffing for seasonal fluctuations
- Reduced internal workload through long term team continuity supporting daily operations
Key takeaways
Dedicated operations teams strengthen multi department workflows: Structured processes improve coordination and reduce internal strain.
Standardized workflows support accuracy: Clear rules and documentation guidelines strengthen operational reliability across product and financial activities.
Predictable hiring cycles enable agility: Stable recruitment supports seasonal and demand driven changes in agribusiness operations.
Industry learnings
Agribusiness and food supply chain companies rely on accurate documentation, reliable procurement support, and steady administrative workflows to maintain daily operations. Offshore operations teams offer the structure, scale, and consistency needed to support multiple departments as product categories, vendor relationships, and operational demands evolve. This engagement shows how a dedicated multi function support team strengthens internal operations in complex agribusiness environments.
Learn more
Sourcefit builds multi department operations teams that support procurement, finance, IT, commercial workflows, and administrative coordination.
Explore SourceCX for structured support operations and WorkingAI for workflow automation and data processing.
Contact our operations team to explore scalable support models for your organization.
