Position Summary:
We are seeking a Technical Support Specialist (Contractual) to help with operational aspects of the business on a Full-Time basis. The successful candidate will be responsible for providing exceptional customer support to clients via phone, email, and other electronic mediums, while also playing a key role in the ongoing development and success of the company.
Job Details:
- Eastwood Libis QC
- Work From Home
- POSSIBLE SHIFT SCHEDULE:
Thursday to Sunday | 12 AM to 12PM Manila Time
Responsibilities:
- Provide client support and issue resolution via E-Mail, phone, and other electronic mediums as required.
- Gain a thorough understanding of the systems, applications, and operations related to company offered services.
- Assist with client product and customer order fulfillment.
- Load and stage proprietary software and hardware for client use.
- Create and maintain user guides and provide operational training and ongoing support post-deployment to clients in the use of systems and applications via E-Mail and phone.
- Work collaboratively with other departments to recommend solutions for discovered issues and adapt existing programs to meet clients’ requirements.
- Assist in the general development and operation of the business.
Qualifications:
- Strong ability to work independently and efficiently to meet deadlines.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
- Proven experience with hardware and software issues/support.
- Strong problem-solving skills and a “can-do” attitude.
- Detail-oriented and self-motivated with strong time management skills.
- Flexibility to work weekends and some public holidays as equired.