Overview
A multi-specialty healthcare network partnered with Sourcefit to expand its revenue cycle management (RCM) operations after reaching capacity internally. As patient volumes and claim complexity increased, the organization sought a secure and scalable solution that could maintain compliance and accuracy without adding domestic overhead.
Sourcefit established a fully trained, HIPAA-compliant offshore team to manage charge entry, coding, accounts receivable, and patient engagement. The program now operates as a stable extension of the provider’s revenue cycle, sustaining accuracy, efficiency, and compliance across all billing functions.
The challenge
- Rising costs and domestic hiring constraints for specialized billing roles
- Increasing claim volume and accuracy requirements
- Complex compliance standards requiring continuous data security
- The need for flexible staffing that aligns with fluctuating reimbursement cycles
Our approach
Sourcefit built a 34-seat team trained in end-to-end RCM support, including charge entry, billing, AR, payment posting, and patient engagement. All team members completed HIPAA training prior to production and continue to work within Sourcefit’s enterprise compliance framework, supported by ISO 27001, ISO 27701, SOC 2, and PCI DSS certifications.
The engagement was launched under a transparent cost-plus model, giving the client full control over staffing, performance metrics, and data management. Recruitment cycles for healthcare specialists averaged three to eight weeks, enabling fast, compliant scale.
Today, Sourcefit’s HR, IT, and QA teams continue to provide 24/7 operational support, ensuring seamless performance and measurable accuracy across all RCM workflows.
Results
- 40% cost reduction versus domestic benchmarks
- 100% HIPAA compliance maintained
- Faster claims turnaround and improved coding accuracy
- Rapid hiring window for specialized healthcare and billing roles
- Sustained team performance across a 34-seat operation
Key takeaways
- Compliance as a foundation for scale: Rigorous standards and governance make growth sustainable.
- Speed and precision coexist: Structured recruitment, training, and QA maintain consistent accuracy and throughput.
- Transparency builds trust: The cost-plus model and shared reporting enable continuous process improvement.
Industry learnings
This engagement reflects a broader movement in healthcare operations: providers are modernizing RCM functions by pairing offshore scalability with certified compliance. With reimbursement pressures rising and claim complexity growing, efficiency now depends on disciplined processes and transparent partnerships.
Models that integrate global delivery and secure infrastructure — like Sourcefit’s — are becoming strategic components of healthcare administration rather than purely cost-saving measures.
Learn more
Sourcefit helps healthcare organizations build compliant, high-performance operational teams that reduce cost and improve accuracy.
Explore how SourceCycle supports regulated industries with end-to-end operational frameworks and automation-ready solutions.
Contact our healthcare solutions team to discuss your next phase of growth.
