POSITION SUMMARY:

The Sr. Project Controls Analyst (Sr. PCA) oversees and optimizes workforce to ensure on-time delivery, efficient resource utilization, and high service levels for Budget set up, Cost Control, Cost reporting and Change Management.

Lead Project Control team on an assigned Project, coordinate with operations and stakeholders, and implement systems and processes to balance demand and capacity.

The Sr PCA is intended to perform the activities assigned in autonomy but in continuous coordination with the Project Team.

The Sr PCA might need to coordinate a team of PCA and Jr. PCA in performing the activities, depending on the size and complexity of the project.

ESSENTIAL JOB FUNCTIONS:

Job duties will include but not be limited to the following:

• The Sr. PCA will coordinate the Project Team in the activities of Budget Management, Cost Control, Forecasting and Change Management, as well as other cost control related activities on one or more design & construction projects. The Sr. PCA will:
• Drive the development and maintenance of Project Budget, since the inception of the Project throughout the end, including all changes due to Contract Change Orders or Scope related Budget Transfer
• Prepare, maintain, update daily/weekly/monthly & review of Cost Control System.
• Prepare, maintain, update & review of Progress Measurement, Monitoring and Reporting System
• Drive the daily/weekly/monthly update of the ETC and EAC and all time and cost control related tools (Procurement Plan, Staffing Plan, GR Plan), utilizing information provided by the Project Team
• Drive the development, update and timely maintenance of the Cost Control System utilizing information provided by the Project Team
• Analyze, evaluate the forecast, and its comparison with the Current Budget; analyze and report variances
• Analyze, evaluate the performance from Subcontractors in case of Time and Materials Cost Plus Agreement and self-performing resources (if applicable)
• Analyze and approval/revise/reject of the Subcontractors payapps and Suppliers’ invoices
• Analyze, evaluate and assess any design related or field related change order request from Subcontractors
• Analyze, evaluate and assess, any design related or field related change order request to the Client
• Report Forecast vs Budget status to all levels of the project team and company management and to the client
• Coordinate the Owner Billing timely preparation and issuance
• Attend OAC review meetings at project locations (available to travel within the USA).
• Perform other responsibilities associated with this position as may be appropriate.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

• 10-15 years of relevant work experience
• Bachelor’s Degree in Engineering, Construction Management, or a related field
• No professional license is required, but a certification from PMI or AACE is a plus

• Advanced skills with Microsoft Office (i.e. Excel, Word, PowerPoint)

• Hands-On experience in using Project Management System (i.e. Procore, Unifier)
• Knowledge of Accounting Systems (Oracle Fusion, Vista, SAP)
• knowledge of Scheduling Software (Primavera P6 EPPM or Oracle Primavera Cloud; ASSTA, Microsoft Project) is plus
• Intermediate or advanced knowledge of Risk Analysis techniques
• Experience in large industrial construction projects preferred.
• Proven ability to manage multiple projects/activities in a dynamic fast paced environment.
• Strong attention to detail and data accuracy.
• Good analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Time management skills with the ability to meet reporting deadlines.
• Proactive and organized approach to tasks.
• Professional attitude with a high level of integrity.
• Ability to handle confidential financial information
• Standard working hours with potential peak workload during month-end reporting.
• Ability to analyze contractors schedule(s) during both the development phase (baselines) and during active construction to determine need of supervision, equipment, site facilities
• Advanced knowledge of Change Management
• Experience in Scheduling is a plus

Ability to travel and/or relocate within the United States

ABOUT THE CLIENT

First Class Energy is an Australian energy-services business helping households and businesses compare and choose electricity, gas and NBN plans. The company also supports energy-efficient solutions, including heat pumps and air conditioning, and is growing its Manila-based team. Learn more at firstclassenergy.com.au.

ROLE OVERVIEW

The Senior Digital Marketing Specialist will be responsible for leading and executing First Class Energy’s marketing strategy, driving measurable growth through digital marketing, lead generation, website optimization, CRM and lifecycle marketing, social media, brand development, marketing automation, AI, and analytics. This is a hands-on role for a proactive, data-driven, and commercially minded professional who is comfortable moving between strategy and execution.

JOB DETAILS

KEY RESPONSIBILITIES

Digital Marketing & Lead Generation

• Own and execute FCE’s digital marketing strategy.
• Build and optimise Facebook & Instagram Lead Generation campaigns.
• Manage Google Ads campaigns alongside external agencies.
• Continuously improve Cost Per Lead (CPL) and Return on Ad Spend (ROAS).
• Launch and optimise new customer acquisition campaigns.
• Test new marketing channels and growth opportunities.
• Build landing pages and conversion funnels.
• Develop lead generation campaigns for every FCE product and service.

Website Management

• Own and manage all FCE websites.
• Build and maintain landing pages.
• Improve website conversion rates.
• Work with developers on new functionality.
• Improve SEO performance.
• Optimise customer experience across all websites.
• Ensure all websites remain modern, fast and conversion-focused.

Customer Journey, CRM & Lifecycle Marketing

One of the most important responsibilities of this role is designing complete customer journeys from first enquiry through to becoming lifelong FCE customers.

You will build marketing systems that ensure every lead remains connected with the FCE ecosystem and can be nurtured into future products and services.

Responsibilities include:

• Design complete end-to-end customer journeys.
• Build lifecycle marketing strategies from scratch.
• Build and optimise customer journeys within Monday.com CRM, ensuring every lead and customer progresses through clearly defined lifecycle stages.
• Maintain Monday.com CRM as the single source of truth for customer interactions, marketing activities and sales pipeline.
• Design automations within Monday.com to improve lead nurturing, follow-ups, task management and cross-functional collaboration.
• Develop email, SMS and CRM automation sequences.
• Segment customers based on products, interests and behaviours.
• Capture, organise and leverage customer data for future marketing.
• Increase customer retention and repeat business.
• Build cross-sell and upsell campaigns across all FCE products and services.
• Maximise Customer Lifetime Value (LTV).
• Continuously improve every customer touchpoint.
• Work closely with the Analytics team to optimise customer behaviour using data and insights.
• Ensure every customer interaction becomes an opportunity to strengthen relationships and generate future revenue.

Social Media & Content

• Develop and execute FCE’s social media strategy.
• Create engaging content across Facebook, Instagram, LinkedIn, TikTok and emerging platforms.
• Plan monthly content calendars.
• Produce educational, promotional and brand-building content.
• Create videos, graphics and reels where appropriate.
• Grow brand awareness and customer trust.
• Keep content aligned with market trends and seasonal campaigns.

Brand Development

• Help build one of Australia’s most recognized energy-saving brands.
• Develop consistent messaging across every customer touchpoint.
• Ensure brand consistency across all platforms.
• Build campaigns that educate consumers while generating leads.
• Position FCE as Australia’s trusted energy-saving partner.
• Contribute to the long-term brand strategy and market positioning of the FCE Group.

Reputation Management, Reviews & Community Growth

Our reputation is one of our most valuable assets. You will be responsible for growing customer trust and social proof across every platform.

Responsibilities include:

• Build Google Review generation campaigns.
• Develop automated review request journeys.
• Increase Google review volume and maintain exceptional review ratings.
• Create customer referral programs.
• Launch giveaway campaigns and promotional competitions.
• Develop loyalty campaigns that reward existing customers.
• Encourage user-generated content and customer testimonials.
• Monitor and respond to online reviews and customer feedback where appropriate.
• Build campaigns that increase community engagement and brand awareness.
• Work with the sales and operations teams to ensure customer satisfaction translates into positive online reputation.

Marketing Automation, AI & Integrations

• Build automated marketing workflows.
• Design CRM automations within Monday.com.
• Integrate websites, lead forms, CRM, AI tools and third-party applications.
• Build and maintain automations using Monday.com to streamline operations.
• Research and implement AI tools that improve productivity and marketing performance.
• Introduce AI into content creation, reporting, campaign optimisation and customer engagement.
• Continuously improve workflows between Monday.com, marketing platforms and operational systems.
• Reduce manual tasks by building scalable automation solutions.
• Stay up to date with emerging AI and marketing technologies.

Agency & Supplier Management

• Manage external marketing agencies.
• Coordinate designers, developers, photographers, videographers and freelancers.
• Hold agencies accountable for performance and deliverables.
• Prepare project briefs and marketing requirements.
• Ensure projects are delivered on time and within budget.
• Continuously evaluate suppliers and identify opportunities for improvement.

Analytics & Reporting

• Partner closely with the Analytics team to measure marketing performance.
• Build dashboards and reporting within Monday.com and other reporting platforms.
• Monitor campaign performance across all marketing channels.
• Analyze customer behaviour and identify growth opportunities.
• Measure ROI across all marketing activities.
• Present regular performance reports with actionable recommendations.
• Use data to continuously optimise marketing performance.

Cross-Functional Collaboration

Work closely with:

• Sales
• Operations
• Customer Service
• Analytics
• Technology
• Finance
• External Partners

QUALIFICATIONS AND EXPERIENCE

Essential

• 5+ years’ experience in Digital Marketing, Growth Marketing or Performance Marketing.
• Proven Facebook & Instagram Ads experience.
• Google Ads knowledge.
• Website management experience (WordPress preferred).
• Experience using CRM platforms, preferably Monday.com CRM, including automations, workflows, dashboards and integrations.
• Marketing automation experience.
• Email and SMS marketing experience.
• Strong SEO knowledge.
• Social media management experience.
• Excellent copywriting skills.
• Strong project management skills.
• Excellent analytical and problem-solving abilities.
• Outstanding English communication skills.
• Ability to manage multiple projects simultaneously.
• Highly organized, proactive and self-motivated.

Highly Desirable

• Strong experience with Monday.com CRM.
• Experience with Zapier, Make.com or other automation platforms.
• AI experience using ChatGPT, Claude, Gemini or similar tools.
• Canva and Adobe Creative Suite.
• Basic HTML/CSS knowledge.
• Video editing experience.
• Experience working with Australian businesses.

Personal Attributes

We’re looking for someone who:

• Lives and breathes marketing.
• Thinks strategically but loves execution.
• Is commercially minded.
• Is obsessed with delivering measurable results.
• Loves solving problems.
• Learns new technology quickly.
• Has a growth mindset.
• Takes ownership without waiting to be asked.
• Is creative, analytical and highly organized.
• Thrives in a fast-paced, high-growth environment.
• Constantly looks for ways to improve systems, customer experience and business performance.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Marketing Qualified Leads (MQLs)
• Cost Per Lead (CPL)
• Return on Ad Spend (ROAS)
• Website Conversion Rate
• Organic Website Traffic Growth
• Social Media Growth & Engagement
• Email & SMS Campaign Performance
• Customer Journey Performance
• Customer Lifetime Value (LTV)
• Customer Retention Rate
• Cross-Sell & Upsell Revenue
• Google Review Volume & Average Rating
• Referral Program Performance
• CRM Adoption & Data Quality
• Marketing Automation Performance
• AI & Process Improvements
• Campaign ROI
• Brand Awareness
• Project Delivery
• Contribution to Revenue Growth

Why Join First Class Energy?

• At First Class Energy, you’ll help shape one of Australia’s fastest-growing energy businesses.
• You’ll have the opportunity to build a nationally recognized brand while making a genuine difference to Australian households by helping them reduce their energy bills and ease the pressure of rising living costs.
• You’ll work with modern technology, AI tools, automation platforms and a business that embraces innovation and continuous improvement.
• This role offers genuine ownership, the freedom to innovate and the opportunity to build scalable marketing systems that will support FCE’s long-term growth.
• If you’re passionate about marketing, love AI and automation, enjoy building brands, thrive on data-driven decision-making and want to make a measurable commercial impact, we’d love to hear from you.

Role overview

This is a Power BI Developer role sitting inside the Finance team and reporting directly to the Finance Director. It is not a generic BI role. It requires strong Power BI technical skills combined with financial domain knowledge or hands-on experience of accounting and PSA systems. You will work across Halo PSA, Xero, Float and HubSpot to build a unified reporting model on top of them.

The Finance Director owns the commercial and financial logic and the analytical design. You own the build.

Job Details:

Key responsibilities

• Build and maintain Power BI reporting for the leadership team, including the CEO dashboard, departmental budget against actual reporting, utilisation and customer profitability.
• Create unified reporting models across Halo PSA, Xero, Float and HubSpot, including the entity matching between Halo customers and Xero contacts.
• Build and maintain the semantic model: star schema design, relationship management and performance optimisation.
• Administer Power BI Service, covering workspace management, gateway configuration, scheduled refreshes and row level security.
• Automate recurring finance reconciliation work, including supplier overage billing, to an auditable and reproducible standard.
• Reconcile reporting output back to source and evidence it as part of delivery.
• Gather requirements directly from non-technical colleagues across finance, sales and operations, and convert them into written specifications.
• Work within the established delivery process covering high level plan, scope of work, pre-sales authorisation, peer review and documentation before go-live.

Essential requirements

Power BI technical skills

• Substantial hands-on Power BI development experience in a production environment.
• Advanced DAX: measures, calculated columns, time intelligence and complex calculations.
• Power Query: ETL, data transformation and M language.
• Data modelling: star schema, relationship management and performance optimisation.
• Power BI Service: workspace management, gateway configuration, scheduled refreshes and row level security.
• SQL proficiency: queries, joins, views and stored procedures.

Financial domain knowledge

• Previous experience building financial reporting dashboards or working directly with accounting and finance systems.
• Understanding of core financial metrics: gross margin, EBITDA, utilisation, cost to serve and project profitability.
• Experience with management accounts, customer profitability analysis, divisional profit and loss, or budget variance reporting.
• Able to understand the business context behind financial data and identify insight rather than only render figures.

Accuracy and reconciliation

• You tie reporting output back to source and present the reconciliation as part of delivery, unprompted.
• You treat a figure that drives an invoice as materially different from a figure on a dashboard, and test it accordingly.
• You surface the limitations of your own build before anyone else finds them.

Professional skills

• Strong analytical and problem-solving ability.
• Excellent communication. You can explain technical concepts to finance professionals and financial concepts to technical colleagues.
• Self-starter, able to work independently with direction from the Finance Director.
• Able to gather requirements from business stakeholders unaided, and patient with colleagues who do not think in data terms. Most of the people you will work with are accountants and engineers, not analysts.
• Disciplined working practice: work held in shared workspaces and source control rather than locally, and documented so that a colleague could pick it up.

Desirable experience

As a Customer Service Representative – Chat and Email Support, you will be responsible for providing support to our client’s customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.

About the Account

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

• Eastwood, Libis, Quezon City | Possibility of Hybrid upon regularization
• Shifting Schedule
• Training Schedule: Monday to Friday 9 AM TO 6 PM

Responsibilities:

• Respond to customers’ inquiries via chat and email promptly and professionally
• Verify customer account information accurately and efficiently
• Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction
• Provide comprehensive and accurate product information to customers
• Ensure that customer inquiries and issues are resolved in a timely and effective manner
• Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback
• Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues

Qualifications:

• At least 1 year of experience in a Customer Service role
• Good English communication skills
• Highly organized
• Good Attention to detail
• Flexible on work schedules

Position Summary

The Customer Service Representative will provide frontline support to customers of a growing bakery and food manufacturing business. This role will handle customer enquiries, process orders, manage email inboxes and customer records, assist with complaint resolution, and coordinate closely with internal teams to ensure customer orders and concerns are handled accurately and efficiently.

The ideal candidate will have strong customer service experience, excellent communication skills, a professional phone manner, high attention to detail, and the ability to work in a fast-paced environment where accuracy is critical. This role requires someone proactive, organized, and comfortable managing multiple communication channels while supporting both customers and internal stakeholders.

Job Details

Work-from-home

Monday, Tuesday, Wednesday, Friday & Saturday, 8:00 am-5:00 pm Sydney Time

Responsibilities

Customer Interaction

• Efficiently handle incoming customer calls, emails, and website enquiries.
• Respond promptly and professionally to customer enquiries across multiple communication channels.
• Manage and monitor multiple email inboxes throughout the day.
• Act as a liaison between the business and its customers, ensuring orders, complaints, and general queries are addressed appropriately.
• Maintain a professional and helpful phone manner when speaking with customers.
• Build and maintain positive customer relationships through timely, accurate, and courteous support.

Order Processing and Management

• Process incoming customer orders accurately and efficiently.
• Coordinate customer ordering systems, including front-end and back-end order management.
• Ensure order details are entered correctly and updated in the relevant systems.
• Update customer records and maintain accurate customer information.
• Assist in coordinating delivery runs and related order fulfillment details, where applicable.
• Work with internal teams to support timely and accurate order processing, especially for next-day delivery requirements.

Troubleshooting and Support

• Troubleshoot customer issues and resolve concerns where possible.
• Handle customer complaints professionally, including delivery concerns, order issues, and product quality-related matters.
• Escalate complex or sensitive issues to the appropriate internal contact or manager when required.
• Log customer calls, enquiries, and issues accurately.
• Maintain and update the CRM system diligently.
• Use sound judgment and initiative to resolve issues before escalating, while knowing when to seek support.

Internal Coordination

• Communicate effectively with internal departments, including production, packing, logistics, and management.
• Coordinate with internal teams to resolve customer concerns and ensure accurate information is provided.
• Provide timely updates to relevant stakeholders regarding customer issues, order changes, and delivery-related matters.
• Support smooth communication between customers and internal operations.

Health and Safety Compliance

• Maintain a clean, safe, and organized workspace.
• Follow workplace health and safety policies and procedures.
• Ensure work practices are aligned with company standards and compliance requirements.

Reporting and Meetings

• Record and report customer issues, operational concerns, or recurring problems to Management.
• Provide updates on customer service matters as required.
• Participate in team meetings, training sessions, and other meetings as needed.
• Attend occasional meetings as required by Management.

Miscellaneous Tasks

• Perform general clerical and administrative tasks as directed by Management.
• Support customer service process improvements where applicable.
• Assist with other related duties required to support customer service and business operations.

Qualifications

• Previous experience in a customer service, customer support, call center, order processing, or administrative support role.
• Strong verbal and written communication skills.
• Excellent phone manner with the ability to communicate professionally with customers.
• Experience handling customer enquiries, complaints, and escalated concerns.
• High attention to detail and strong data entry accuracy.
• Ability to process orders and customer information with speed and precision.
• Strong organizational and multitasking skills, with the ability to manage multiple inboxes and communication channels.
• Comfortable working in a fast-paced environment with short turnaround times.
• Ability to troubleshoot issues, think independently, and make sound decisions when appropriate.
• Proactive, reliable, and able to work with minimal supervision in a remote work setup.
• Comfortable coordinating with internal teams such as production, packing, logistics, and management.
• Proficient in Microsoft Office and comfortable learning customer service, order management, and CRM systems.
• Must be amenable to working an Australian business-hours schedule, including Saturdays as required.
• Flexibility to support additional shift coverage when needed is highly preferred.

Job Overview

We are looking for a Customer Engagement Specialist to support the Sales Manager and Revenue Team by delivering exceptional customer experiences through outbound engagement, lead nurturing, appointment setting, customer support, and data management. This role focuses on building strong customer relationships, identifying sales opportunities, maintaining accurate customer records, and supporting various customer engagement initiatives that contribute to business growth.

Job Details

Work set-up: Onsite – Eastwood

Schedule: Monday to Friday | 8:00AM to 5:00PM (Manila time)

Holiday: Will follow New South Wales (Australia) holidays

Responsibilities

Customer Engagement & Lead Nurturing

• Contact prospective customers to qualify interest and book appointments for the Sales Team
• Follow up on previously rejected, incomplete, or unsuccessful applications to recover opportunities
• Re-engage existing customers to assess interest in additional products and services
• Build strong customer relationships through professional, friendly, and informative conversations
• Identify qualified opportunities and refer customers to the Sales Team when appropriate

Customer Service & Concierge Support

• Deliver proactive customer support throughout various stages of the customer journey
• Verify customer information to ensure records are accurate, complete, and up to date
• Assist customers with general inquiries and guide them through the appropriate next steps
• Promote complementary connection services where appropriate
• Educate eligible customers on the benefits of RateGuard Bill Monitoring and obtain customer opt-in or connection where applicable
• Contact customers who have opted in to participate in customer satisfaction, market research, or feedback surveys
• Support additional customer engagement campaigns and business initiatives as required

Performance & Activity

• Work closely with the Sales Manager to achieve agreed activity, quality, productivity, and customer engagement KPIs
• Maintain high levels of outbound customer contact across multiple campaigns and initiatives
• Effectively manage workload and adapt to changing business priorities
• Contribute to overall team objectives by identifying customer opportunities and supporting revenue growth

Compliance & Quality Assurance

• Adhere to approved scripts, call guides, customer communication standards, and internal procedures
• Comply with all privacy, consent, regulatory, and compliance obligations
• Ensure customer permissions, opt-ins, and preferences are accurately captured and recorded
• Maintain detailed and accurate CRM records following every customer interaction
• Participate in quality assurance reviews, coaching sessions, and ongoing training
• Deliver consistently high-quality customer interactions that align with company values and compliance standards

Qualifications

Essential Qualifications

• Excellent spoken and written English communication skills
• Previous experience in customer service, customer engagement, concierge, contact center, appointment setting, or sales support environments
• Excellent telephone manner with the ability to build rapport and engage customers confidently
• Strong organizational and time management skills
• High attention to detail and accuracy
• Ability to manage multiple tasks while maintaining a high standard of customer service
• Proficiency in CRM systems and Microsoft Office applications
• Ability to work independently while contributing positively to a collaborative team environment

Preferred Qualifications

• Experience in outbound customer engagement or appointment setting
• Experience within the energy, utilities, telecommunications, or comparison industries
• Experience conducting customer surveys, lead nurturing, customer retention, or customer success activities
• Familiarity with HubSpot or similar CRM platforms

Personal Attributes

• Customer-focused with a genuine passion for helping people
• Professional, confident, and engaging communicator
• Adaptable and flexible with the ability to support a wide variety of customer engagement activities
• Positive attitude with a willingness to learn and continuously improve
• Reliable, accountable, and outcome-focused
• Strong work ethic with a proactive approach to solving problems and identifying opportunities

Job Overview

We are seeking a highly analytical and detail-oriented Budget Analyst to support budgeting and forecasting across a large commercial real estate portfolio and related entities. The role will provide centralized quality assurance by reviewing budgets and forecasts for completeness, consistency, accuracy, and reasonableness while supporting budget owners throughout the forecasting cycle.

The ideal candidate has experience in budgeting, forecasting, and financial analysis, with strong Excel skills and the ability to identify inconsistencies, investigate variances, and communicate actionable feedback to multiple stakeholders.

Job Details

Work Set-up: Work from Home

Work Schedule: Mondays to Fridays | 8 PM to 5 AM PHT (8 AM to 5 PM EST)

Holiday: Will follow PH holidays

Responsibilities

• Review property, investment company, and operating company budgets for completeness, consistency, reasonableness, and adherence to established standards.
• Identify missing inputs, unusual variances, unsupported assumptions, and inconsistencies, and coordinate with budget owners to resolve issues.
• Provide training, process guidance, and troubleshooting support to Property Managers and other budget owners throughout budgeting and forecasting cycles.
• Monitor budget submission progress, follow up on outstanding items, and escalate risks to deadlines or data quality.
• Maintain annual budgets and quarterly reforecasts for corporate and property management entities.
• Support the consolidation of budgets into broader entity-level profit-and-loss statements.
• Summarize significant changes, risks, and unresolved items for management review.
• Maintain budget calendars, review checklists, training materials, and process documentation.
• Support improvements to budgeting tools, processes, and workflows.
• Collaborate with FP&A, Property Management, Accounting, Leasing, Construction, and other teams to support accurate and timely budgeting and forecasting.

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field.
• At least 2 years of experience in budgeting, forecasting, financial analysis, accounting, or a related field.
• Experience supporting budgeting and forecasting for commercial real estate, property management, or another multi-entity organization.
• Strong understanding of financial statements, accrual accounting, budget-to-actual analysis, forecasting principles, and multi-entity reporting.
• Advanced Excel skills with the ability to analyze large datasets and identify inconsistencies and unusual trends.
• Strong analytical, organizational, communication, and time-management skills.
• Ability to provide constructive feedback and coordinate effectively with multiple stakeholders.
• Ability to work independently and meet recurring deadlines in a remote environment.

Preferred Qualifications

• Experience with Yardi Forecast Manager, Yardi Voyager, or similar budgeting and property management systems.
• Experience with personnel cost allocations, payroll and benefits forecasting, or healthcare cost budgeting.
• Experience using AI-enabled data analysis and visualization tools to develop KPIs, dashboards, variance analyses, and management reports.
• Experience providing financial systems training, quality assurance reviews, or process support to non-finance stakeholders.

Finance Leadership Principles

The ideal candidate demonstrates:

• Ownership Mentality: Takes ownership of financial processes and deliverables.
• Strong Core Fundamentals: Delivers accurate financial analysis and reporting on time.
• Scalable Thinking: Identifies opportunities to improve and streamline processes.
• Collaborative Approach: Works effectively with stakeholders to achieve shared outcomes.
• Team Development: Supports knowledge sharing and helps build team capability.

Job Description
Billing & Accounts Receivable Team Lead (Offshore)

Position Summary

The Billing & Accounts Receivable Team Lead (Offshore) supports the Accounting Manager – Billing & Revenue by leading day-to-day billing operations and providing technical leadership to the offshore Billing & Accounts Receivable team. This role is responsible for ensuring accurate and timely billing, Sales Order processing, billing adjustments, and operational support for the Company’s Quote-to-Cash process. The position also serves as a backup for critical Billing & Revenue functions while driving standardization, quality, and continuous process improvements.

Job Details

• Hybrid: 2 days onsite (Tuesday and Wednesday) and 3 days’ work from home (Monday, Thursday, Friday)
• Monday to Friday | 8:00 PM to 5:00 AM (Manila Time)
• *Following US Holidays

Primary Responsibilities

• Lead the day-to-day operations of the offshore Billing & Accounts Receivable team and serve as the primary point of contact for billing-related activities.
• Prepare and review customer invoices to ensure timely, accurate, and complete billing.
• Create and maintain Sales Orders and related billing records in NetSuite.
• Monitor and manage the Billing inbox, ensuring timely responses to internal and external requests.
• Prepare and process credit memos, billing adjustments, and rebills with appropriate approvals and supporting documentation.
• Support customer account reconciliations and investigate billing discrepancies.
• Assist with equipment billing, customer portal billing (e.g., Coupa), and other specialized billing activities as assigned.
• Serve as backup for critical Billing & Revenue functions, including billing operations, Sales Order processing, and cash application.
• Maintain billing documentation, standard operating procedures, and internal controls.
• Identify opportunities to improve billing accuracy, automate processes, and enhance operational efficiency.
• Support month-end close activities related to billing and Accounts Receivable.

Leadership Responsibilities

• Provide day-to-day guidance, coaching, and training to offshore Billing & Accounts Receivable staff.
• Review work for accuracy, completeness, and compliance with established procedures.
• Monitor workload, productivity, and service levels.
• Support onboarding, cross-training, and continuous process improvement.

Cross-Functional Partnerships

• Accounting Manager – Billing & Revenue
• Accounts Receivable & Collections Manager
• Sales
• Customer Success
• Revenue Operations

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• 8+ years of progressive Billing and Accounts Receivable experience, including experience leading or mentoring a team.
• Hands-on experience with NetSuite and Salesforce is required.
• Experience in a SaaS or recurring revenue environment preferred.
• Advanced Microsoft Excel skills, including PivotTables, lookups, complex formulas, and data analysis.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in using AI tools to improve productivity, process efficiency, and data analysis.
• Excellent communication skills and attention to detail.

Key Performance Indicators

• Billing accuracy and timeliness.
• Sales Order accuracy.
• Billing inbox response time.
• Credit memo turnaround time.
• Reduction in billing errors and rework.
• Process improvements and SOP development.
• Cross-training and backup readiness.

At MasTec Communications Group we build for the future. Yours and ours.

As an Administrative Assistant, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsibilities

As an Administrative Assistant, you are responsible for performing a variety of specialized administrative and office support functions while interacting with company personnel and the public. You believe in doing the job right. Being the best. And you’re up for the challenge.

In addition, you will:

• Perform general office duties and perform basic bookkeeping work
• Manage and maintain executives’ schedules and book travel arrangements as needed
• Prepares and files reports, memos, letters, and other documents
• Perform photocopying and other production services
• Assist in coordinating special events and projects
• Attend meetings to record minutes

About You:

• You have a track record of completing work with a high level of quality
• You have a knack for figuring out hard problems and enjoy a hands-on approach to your work
• You can work independently on multiple projects at once
• You are highly organized
• You are proficient with Microsoft Office products
• You have strong communication skills and a professional demeanor
• You have experience in both customer-oriented and professional environments

Job Details

• Work-from-home
• Monday to Friday, 3:00 PM to 12:00 AM PHT
• Will observe PH Holidays

Responsibilities

• Ensure timely, proficient, and accurate processing of supplier invoices, credit memos, and other documents and their subsequent payment
• Receive and review invoices for appropriate documentation and approval to pay
• Assist manager with researching, correcting, and resolving invoice discrepancies and timely provide requested information to business owners and management as needed
• Handle invoice processing exceptions by liaising with suppliers or internal departments for resolution (payment approval, goods receipt, etc.)
• Assist Procurement with resolution of problems
• Process and prepare weekly payment batches and related back-up documentation
• Prepare weekly payment report
• Work from other management reports as required to resolve invoice processing issues
• Manage Outlook mailboxes of invoices received, and inquiries submitted for distribution to appropriate processors or work for resolution
• Submit unvouchered invoices for accrual at month end close
• Prepare analysis of accounts as required and reconcile vendor statements
• Process supplier maintenance change requests as needed
• Review error report for automated transaction
• Review on hold invoice and reach out to requester for resolution
• Perform duties within Sarbanes-Oxley compliance
• Other duties as assigned.

Qualifications

• Some higher level schooling, accounting degree a plus
• 5+ years Accounts Payable work experience; experience in Oracle Payables a plus
• Basic accounting knowledge, including debits, credits, and G/L account coding required
• Must have strong organization, communication, and multi-tasking skills with an ability to prioritize tasks and work well in a fast-paced environment
• Attention to detail with emphasis on accuracy and quality to minimize risk of errors or fraud
• Proficient in Microsoft Excel, Word, and Outlook
• Excellent customer service skills required
• Ability to work extra hours as required
• Ability to make and act upon sound, independent judgment within prescribed parameters
• Outstanding interpersonal skills are required; ability to effectively deal with range of personalities and hierarchy within company; must be professional, diplomatic, and tactful

Role Overview

The Senior Accountant will support the finance, accounting, payroll, reporting, compliance, and administrative requirements. The role requires a highly experienced, stable, and mature professional who can work independently, manage recurring accounting deadlines, liaise with external parties, and maintain accurate records across MYOB, FileMaker, and related business reports.

Job Details

• Work Schedule: Work Schedule: Monday to Friday I 7am to 4pm (Philippine Time)
• To follow Philippine Holidays (Shutdown over main days in Christmas and New Year)

Daily and Weekly Accounting Operations

• Reconcile all bank accounts and company credit cards on a regular basis.
• Import invoices from FileMaker into MYOB and reconcile invoices between FileMaker and MYOB.
• Enter supplier purchases, technician invoices, reimbursements, and company credit card transactions into the relevant MYOB files.
• Update receivables in MYOB with new payments received and maintain accurate debtor and creditor records.
• Process daily credit card payments and issue receipts where required.
• Prepare invoices from suppliers for scheduled payment runs and maintain the payables folder.
• Process payments in MYOB, prepare ABA files, and reconcile bank accounts after payments have been made.

Reporting, Cash Flow, and Management Information

• Prepare and maintain total invoiced reports, operations reports, weekly and monthly cash flow reports, and budget reports.
• Maintain day-to-day income comparisons, weekly cash flow updates, and weekly budget tracking against prior-year data.
• Prepare and report monthly profit and loss information.
• Prepare and maintain directors loan reports, intercompany loan reconciliations, bank balance summaries, credit card balance updates, and weekly payment sheets.
• Prepare and send weekly payment and management reports to nominated stakeholders.

Tax, Payroll, and Statutory Compliance

• Prepare and lodge BAS and IAS with the Australian Taxation Office.
• Prepare and lodge payroll tax requirements for NSW and QLD Revenue.
• Prepare fortnightly and weekly payroll for local and overseas-based employees.
• Prepare and reconcile taxable payments reports for subcontractors.
• Maintain appropriate business licenses and assist with compliance documentation as required.
• Prepare QLD contractor appointment forms and support contractor-related compliance requirements.

Collections, Payments, and External Liaison

• Assist with debt collection activities, including TSRC debt collection and coordination with legal collection offices where required.
• Process online payments to overseas-based employees and suppliers.
• Liaise with the external accountant, migration agents for sponsored visas, insurers, suppliers, and other external service providers.
• Send insurance documents and certificates to customers as required for compliance.

Operational and Administrative Support

• Maintain asset registers, inventory of materials, and company car documentation, servicing, and registration records.
• Support materials purchasing, stock ordering, and issuance or courier arrangements for technicians.
• Prepare and maintain workers compensation lodgements and claims.
• Organise and maintain records for business insurance, including liability, management, vehicle, and other relevant policies.
• Check for unissued COF items and enter or update records as required.
• Attend staff and management meetings and complete ad-hoc requests from directors and management.

Required Experience and Skills

• Senior-level accounting experience, preferably supporting Australian businesses.
• Strong working knowledge of MYOB; experience with FileMaker or similar operational/accounting systems is advantageous.
• Experience with Australian BAS, IAS, payroll tax, payroll preparation, taxable payments reporting, and payment processing.
• Strong bank reconciliation, accounts payable, accounts receivable, cash flow, budgeting, and month-end reporting skills.
• Ability to manage multiple entities, intercompany accounts, directors loans, and recurring reporting deadlines.
• High attention to detail, strong follow-through, and ability to work with minimal supervision.
• Excellent written and verbal communication skills for liaising with directors, accountants, suppliers, and external partners.
• Comfortable working remotely and attending occasional site visits when required.

Preferred Candidate Profile

• A highly experienced, professionally mature, and stable senior accountant who is looking for a long-term role.
• Confident, reliable, and able to take ownership of accounting tasks without close daily supervision.
• Demonstrates sound judgement, discretion, and professionalism when handling financial, payroll, legal, and compliance-related matters.

Profile Summary

The Value-Based Care Risk Adjustment Coder is responsible for reviewing and analyzing medical records, clinical documentation, and attribution data to ensure accurate and compliant risk adjustment coding. This role performs internal coding audits, validates coding specificity and documentation integrity, and ensures compliance with federal, state, CMS, and payer-specific guidelines. The coder partners closely with providers, billing, and clinical teams to resolve coding discrepancies, optimize risk adjustment capture, and support value-based care initiatives through accurate documentation and coding practices.

Job Details

• Work-from-home
• Monday to Friday | 11:30 PM to 8:30 AM (Manila Time)
• Will observe US Holidays

Responsibilities

• Review and analyze medical records, physician notes, medical charts, attribution data, and other relevant documents to accurately assign appropriate codes for diagnoses and procedures.
• Ensure accurate coding of services for assigned specialties/ Accurately identify and explain provider coding/billing mistakes.
• Maintain up-to-date knowledge of ICD-10-CM, CPT, and HCPCS coding guidelines and industry changes.
• Have a robust understanding of Value-Based Care and the impact of risk adjustment coding.
• Collaborate with billing to address coding discrepancies for PCP’s, provide guidance on risk adjustment coding and PCP billing and insurance teams to address coding discrepancies and resolve any issues that may arise.
• Conduct internal audits to ensure compliance with federal, state, and payer-specific regulations.
• Provide support and guidance to medical staff and colleagues regarding proper documentation and coding practices. / Review all visits completed for original Medicare patients by PCPs to ensure accuracy in documentation and coding of ICD-10 and CPT codes with particular emphasis on HCC codes, review problem lists of Medicare patients to ensure all HCC codes are specified to the highest degree, work with VBC Manger to create trainings around risk adjustment coding for the staff and providers, attend trainings with Privia’s risk adjustment specialist, provide support and guidance to medical staff, providers, and billing team regarding proper documentation and coding practice.
• Participate in continuing education programs and maintain professional certifications.
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
• Must follow company policies, procedures, and workflow/ Adhere to company policies, procedures, and workflow at all times.
• Become familiar with the Epic system and the billing process at the company.
• Meeting productivity requirements and attendance.
• Will be following the 6-month probationary period.
• Perform other duties as assigned by management.

Qualifications

• 3+ years of experience in medical coding.
• Strong knowledge of ICD-10-CM, CPT, and HCPCS coding guidelines.
• Experience with Value-Based Care and risk adjustment coding.
• Familiarity with the Epic system and the medical billing process.
• Ability to identify and explain coding and documentation errors to providers.
• Knowledge of federal, state, CMS, and payer-specific coding guidelines.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Strong organizational and time management skills.
• Professional, reliable, and able to maintain confidentiality.

Job Overview

We are seeking a highly organized Legal Case Manager to support a solo family law attorney based in Arizona. This role is responsible for managing case workflows, tracking deadlines, preparing and reviewing legal documents, organizing case files, coordinating with clients, and supporting day-to-day legal operations.

The role primarily supports family law matters, including divorce, child custody, parenting plans, child support, spousal maintenance, and related domestic relations cases. The ideal candidate has experience supporting U.S. legal matters (preferred) or litigation, is highly organized, and can confidently communicate with clients while understanding the boundaries of providing legal information versus legal advice.

The successful candidate should be comfortable using AI-assisted tools to prepare and review legal documents and thrive in a fast-paced, detail-oriented environment.

Job Details:

• Work set up: Work from Home
• Schedule: Tuesday to Saturday | 12:00 AM to 9:00 AM Philippine Time (aligned with Monday to Friday 9:00 AM to 6:00 PM Arizona Time)
• Holiday: Will follow US holidays

Responsibilities:

• Draft, review, and organize legal documents, contracts, disclosure statements, discovery materials, pre-trial documents, and other case-related documents using AI-assisted tools, established templates, and attorney instructions.
• Review AI-generated legal documents for accuracy, completeness, formatting, and consistency before attorney review.
• Assist with the preparation and organization of disclosure and discovery materials, including reviewing documents, organizing and labeling exhibits, preparing exhibit lists, and tracking outstanding discovery requests and responses.
• Manage and monitor active legal cases to ensure deadlines, court requirements, and case milestones are met.
• Track court deadlines, maintain attorney calendars, and follow up on pending tasks to keep cases moving efficiently.
• Organize and maintain legal documents, evidence, case files, and client records.
• Prepare and assist with Arizona court forms and support electronic court filing (e-filing) processes as required.
• Coordinate with clients to request missing documents and provide general case status updates.
• Serve as an initial point of contact for clients regarding routine case updates and administrative inquiries, escalating legal questions to the attorney when appropriate.
• Support contract preparation and review.
• Maintain accurate case notes and update case management systems.
• Assist in managing multiple active cases while ensuring timely completion of tasks.
• Perform administrative and operational support duties as needed to support a growing legal practice.

Qualifications

• Bachelor’s degree in Legal Management, Political Science, Business Administration, or a related field is preferred.
• Experience supporting U.S. legal matters is highly preferred.
• Experience in litigation is required; U.S. litigation experience is preferred, while Philippine litigation experience may also be considered.
• Experience as a Legal Case Manager, Paralegal, Legal Assistant, Litigation Assistant, or in a similar legal support role.
• Experience with disclosure and discovery management, exhibit preparation, litigation document organization, or similar legal support functions.
• Familiarity with Arizona court forms, electronic court filing (e-filing) platforms, or similar U.S. court filing systems is an advantage.
• Strong understanding of litigation processes, case management, legal documentation, and court deadlines.
• Excellent written and verbal English communication skills.
• Strong organizational skills with the ability to manage multiple deadlines and priorities.
• Comfortable communicating professionally with clients through phone and email.
• Experience using AI tools to assist with legal document preparation and review is an advantage.
• Experience with Clio or other legal case management software is a plus.
• High attention to detail and the ability to work independently in a remote environment.

Job Overview

We are looking for a creative and detail-oriented Junior Graphic Designer to join our Design Department. In this role, you will be responsible for designing catalogs, logos, and other print marketing materials while ensuring consistency with the company’s brand standards. The ideal candidate is highly organized, self-motivated, and proficient in Adobe Creative Suite, with the ability to manage multiple projects in a fast-paced environment.

Job Details

• Work Setup: Remote
• Schedule: Monday to Friday | 8:00 PM – 5:00 AM or 9:00 PM – 6:00 AM Philippine Time (PHT)
• Holiday: Follows US holidays

Responsibilities

• Design catalogs, logos, and graphics for company print and marketing materials.
• Create, coordinate, and execute design projects from concept through completion.
• Schedule and manage multiple design projects while ensuring timely delivery.
• Develop creative concepts, layouts, and visual designs that support business objectives.
• Maintain brand consistency by adhering to established brand guidelines and standards.
• Collaborate with the design and brand development team to produce high-quality creative assets.
• Contribute as an integral member of the Art Department.
• Support the catalog and brand development team in maintaining a strong focus on quality and high performance.
• Prepare artwork for print, ensuring quality and compliance with prepress requirements.
• Work independently with minimal supervision while maintaining a high level of accuracy and attention to detail.
• Perform additional design-related duties as assigned.

Qualifications

• Bachelor’s degree in Graphic Design, Advertising Design, or a related field.
• 0–3 years of experience as a Graphic Designer or Junior Graphic Designer.
• Open to candidates from any industry with strong graphic design skills and relevant software proficiency.
• Proficient in:
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Microsoft Office (particularly Excel)
• Strong understanding of print production and prepress processes.
• Excellent organizational, time management, and multitasking skills.
• Ability to work effectively under pressure and adapt to changing priorities.
• Strong conceptual thinking with the ability to generate creative ideas independently.
• Detail-oriented with a keen eye for design quality and brand consistency.
• Excellent verbal and written English communication skills.
• Drawing or sketching skills for concept development are an advantage.
• Experience with video editing is a plus but not required.
• Self-motivated, enthusiastic, adaptable, and able to thrive in a collaborative, fast-paced environment.

Position Summary:

The IT Support Technician serves as first point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issues and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. Supports O365/Citrix, Cloud and Server based Enterprise Products from a help desk perspective.

Job Details:

• Work from Home
• Tuesday to Saturday | 11:00 AM – 08:00 PM PHT

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues
• Determine best solution based upon the issue and details provided by customers
• Walk the customer through the problem-solving process
• Escalate unresolved issues to the next level of support when needed
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticketing system
• Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
• This position will function as an extension of the business, working with end users implementing solutions for Cloud Based platforms and infrastructure.

Qualifications:

• Minimum 3 years’ full-time experience working in a technology solutions environment
• Excellent written and verbal communication skills
• Knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices, and other technical products
• Strong decision making and problem-solving abilities
• Strong interpersonal and relationship building skills
• Strong passion for customer service
• Exceptional organizational skills and the ability to handle multiple tasks concurrently.
• Ability to learn quickly in a fast-paced environment

Nice To Have:

• Experience with Windows Desktop Operating Systems (Windows 11)
• Experience with Microsoft Office Applications – O365 (Word, Excel, etc.) from a user’s perspective
• System Administrator experience with Azure, Admin Portal, O365 Admin, SCCM, Intune, Virtual Technology, Citrix, Azure AD, Company Portal
• Basic Networking and Command Line Skills
• PowerShell Skills Desired but not required
• Microsoft MCP Windows 11, Microsoft MCP Office 365, COMTIA A+ or related experience, Azure Administrator Associate, Azure Fundamentals

Position Summary:

The IT Helpdesk Tier 2 serves as the escalation point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer best solutions to customers based on issues and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics, and ensure customer satisfaction. Provides technical leadership to the team and organization.

Job Details:

• IT Helpdesk Tier 2
• Work from home
• Monday to Friday | 6:00 PM – 03:00 AM PHT

Responsibilities:

• Serve as the escalation point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine best solution based upon the issue and details provide by customers
• Walk the customer through the problem-solving process
• Escalate unresolved issues to the next level of support when needed
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticketing system
• Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
• Represent company professionally to all interested parties including customers, prospects, and outside vendor partners
• Adherence and commitment to company Core Values
• Process oriented, with great attention to detail
• Other duties assigned

Qualifications:

• Minimum 4 years full-time experience working in a technology solutions environment
• Experience as a Tier 2 support in a similar environment
• Excellent written and verbal communication skills
• Knowledgeable of office automation products, databases and remote control
• Good understanding of computer systems mobile devices, and other technical products
• Strong decision making and problem-solving abilities
• Strong interpersonal and relationship building skills
• Strong passion for customer service
• Exceptional organizational skills and the ability to handle multiple tasks concurrently.
• Ability to learn quickly in a fast-paced environment
• Proficient in English

PREFERRED SKILLS

• Experience with Windows Desktop Operating Systems (Windows 7-10)
• Experience with Microsoft Office Applications (Word, Excel, etc.)
• Experience using a ticketing and time management system

PREFERRED TECHNICAL CERTIFICATIONS

Microsoft MCP Windows 10, Microsoft MCP Office 365, COMPTIA A+ or related experience.

Position Summary

The Accounts Payable (AP) Specialist is responsible for managing the full-cycle accounts payable process, ensuring timely and accurate processing of invoices, compliance with company policies, and maintaining strong vendor relationships. This role supports financial accuracy, internal controls, and efficient cash flow management.

Job Details

• Onsite (Bridgetowne or Cebu)
• Monday to Friday, 8:00 AM to 5:00 PM Eastern Time
• Follows selected Philippine holidays

Key Responsibilities

Invoice Processing & Payment Execution

• Review, verify, and process vendor invoices for accuracy, completeness, and proper approvals

• Match invoices to purchase orders (POs) and receipts where applicable

• Process non-PO invoices with appropriate documentation and coding

• Ensure invoices are processed within required timelines (e.g., prompt processing upon receipt)

Compliance & Controls

• Ensure all invoices meet internal documentation and approval requirements before payment

• Adhere to Delegation of Authority (DOA) and company financial policies

• Maintain accurate records for audit and regulatory compliance

• Identify and prevent duplicate or fraudulent payments through proper review controls

Vendor Management

• Communicate with vendors regarding invoice status, discrepancies, and payment timing

• Resolve invoice disputes in a timely and professional manner

• Maintain positive supplier relationships through reliable and consistent communication

Reconciliation & Reporting

• Reconcile vendor statements and resolve discrepancies

• Assist with month-end close processes related to AP

• Maintain accurate AP aging and reporting data

• Support financial reporting and audit requests

Process Improvement

• Identify inefficiencies and recommend process improvements

• Support automation and standardization efforts within AP workflows

• Assist in maintaining documentation of AP procedures

Qualifications

Education & Experience

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred

• 2+ years of accounts payable or general accounting experience

• Experience with ERP/accounting systems (e.g., IFS or similar platforms) preferred

Skills & Competencies

• Strong attention to detail and accuracy

• Knowledge of accounting principles and AP best practices

• Ability to manage high-volume invoice processing

• Strong organizational and time management skills

• Effective communication and problem-solving abilities

• Proficiency in Microsoft Excel and financial systems

Job Overview

We are seeking Recruiter to support the delivery of freelance and contract staff across offshore, marine, energy, and project-based sectors. This is a process-driven, high-velocity, and operationally focused recruitment role. You will manage candidate pipelines, support mobilization logistics, and ensure compliance and accurate data management. This role requires a highly organized, data-oriented individual who thrives in a fast-paced, delivery-led environment.

Job Details

• Work Set-Up: Work from Home
• Schedule: Monday to Friday | 11:00 AM – 8:00 PM Manila Time
  Flexibility required to support operational needs
• Holiday: Will follow Singapore holidays

Responsibilities

Candidate Management

• Maintain relationships with registered candidates, ensuring up-to-date information on availability, work status, certifications, and market trends
• Research, identify, and attract new candidates to support Senior Account Managers
• Foster referrals and recommendations to strengthen the candidate pipeline
• Monitor candidate applications and ensure efficient processing
• Qualify, shortlist, and present suitable candidates against defined job requirements
• Assist with recruitment and selection processes through liaison with candidates and internal teams
• Develop long-term candidate relationships and track engagement
• Consistently meet agreed KPIs and targets

Recruitment & Resourcing

• Source freelance and contract personnel for offshore and project-based assignments
• Build and maintain a live, scalable candidate pipeline aligned with project demand
• Conduct market research to identify emerging skills, availability trends, and talent pools
• Support short-notice and time-critical project requirements

Mobilization & Logistics Support

• Coordinate travel and accommodation for deployed personnel (flights, hotels, trains, vehicles)
• Support mobilization planning in line with project schedules
• Ensure all relevant candidate documentation is complete prior to mobilization

Candidate Administration & CRM Management

• Maintain accurate and up-to-date candidate and client records in CRM
• Provide first-line support for recruitment-related enquiries
• Conduct pre-employment and compliance checks in line with policy and legislation
• Manage diaries for scheduled calls and interviews with Account Managers and Team Leaders
• Liaise closely with recruitment and delivery teams on live requirements
• Comply with management systems, payroll, billing, and database procedures
• Provide professional feedback to candidates at all times

Stakeholder & Team Support

• Support Senior Account Managers with candidate insights, availability tracking, and market intelligence
• Communicate clearly with internal teams regarding candidate status and pipeline progress
• Understand and support the end-to-end sales and delivery process

Qualifications

• Experience in recruitment, resourcing, or candidate coordination (contract, offshore, or project-based recruitment preferred)
• Comfortable handling high-volume, process-driven recruitment in fast-paced environments
• Strong organizational, analytical, and data-oriented skills
• Clear, precise, and factual communication style; able to work with metrics and structured processes
• Strong CRM / database management and sourcing skills
• Ability to manage multiple priorities and shifting workloads, especially during peak recruitment seasons
• Comfortable with flexible work hours and occasional travel coordination

Job Overview

The Power Platform Support Analyst supports the delivery, operation, and ongoing stability of Power Platform solutions for both clients and internal teams. The role focuses on supporting developers, managing environments, assisting with deployments, and resolving issues across live and pre-production systems.

This role works closely with Power Platform Developers to ensure solutions are deployed, configured, supported, and maintained effectively across Dev, Test, UAT, and multiple Production client environments. While this is not a primary development role, it requires strong technical understanding to troubleshoot issues, support releases, and maintain platform stability.

Job Details

Work set up: Work from home

Schedule: Monday to Friday | 8 AM to 5 PM | UK Time

Holiday: Will follow UK holidays

Responsibilities

Practice Gateway Support

• Support live environments and releases for Practice Gateway

• Assist with deployments, upgrades, and hotfixes

• Investigate and resolve incidents and user-reported issues

• Support developers by validating changes and monitoring solution health

Client Project Support

• Support the delivery and operation of client solutions, including:

• Practice Gateway implementations

• Power BI reports

• Power Platform and RPA-based solutions

• Assist with environment setup, configuration, deployment, and post-go-live support

Internal Improvements

• Support and improve internal systems and data platforms

• Maintain environments, security, and access controls

• Reduce operational issues through improved monitoring and support processes

Qualifications

• Experience supporting Microsoft Power Platform, including:

• Dataverse entities and configuration

• Environment and solution management

• Understanding forms, workflows, plugins, and customisations (supporting rather than building)

• Experience with Power Automate, including monitoring, troubleshooting, and fixing failed or degraded flows

• SQL Server experience, including writing queries to investigate data issues and support reporting

• Experience supporting Power BI reports, datasets, refresh issues, and access

• Experience supporting Power Apps Portals, including configurations, users, permissions, and basic Liquid / JavaScript troubleshooting

• PowerShell experience supporting deployments, environment setup, and repeatable admin tasks

• SharePoint support experience, including lists, libraries, permissions, and Power Platform integrations

• Comfortable working independently, diagnosing technical issues, supporting developers, and managing priorities with minimal supervision

• Strong technical troubleshooting and analytical skills

• Strong communication and collaboration skills

Preferred Qualifications

• Experience with application lifecycle management, environment configuration, release support, and deployment tooling

• Exposure to C# to understand plugins, integrations, and logged errors

• Experience supporting solutions using Robotic Process Automation (RPA) tools

• Prior experience working within Microsoft stack environments including Power Platform, SharePoint, SQL Server, and supporting C# components

Position Summary

The IT Associate will be responsible for ensuring the seamless deployment, configuration, and maintenance of work-from-home (WFH) PCs for employees. This role involves pre-deployment testing, troubleshooting, and managing faulty equipment to support the organization’s IT infrastructure. The ideal candidate will have a strong foundation in computer hardware and software, with a focus on delivering efficient technical support.

Responsibilities:
• Plan and execute the deployment of WFH PCs, ensuring all devices are configured with the necessary software, security, and access protocols.
• Conduct pre-deployment testing to verify that devices meet organizational standards and are fully functional.
• Assist employees with initial setup and configuration, addressing issues such as connectivity, software conflicts, and system errors.
• Troubleshoot and resolve hardware and software issues to minimize downtime.
• Manage faulty equipment by coordinating repairs or replacements through vendors or internal repair teams.

Qualifications:
• Knowledge of computer hardware components and the ability to assemble and troubleshoot computer or laptop issues.
• Proficiency in diagnosing and resolving hardware and software problems.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Excellent communication skills to provide effective technical support to employees.

Position Summary
​This position is responsible for managing all finance, accounting, and tax-related activities for selected EMEA legal entities. The Financial Accountant will proactively identify and address issues, escalating them to the Financial Controller as needed, and will recommend improvements to systems and processes to enhance efficiency and accuracy​

Job Details

• Work-from-home
• 3pm to 12am, Monday to Friday Manila
• US Holidays

Responsibilities:

• ​​Prepare journals and maintain GL accounts to ensure information is captured accurately.​

• ​​Complete accruals, reconciliations and monthly processing including allocations.​

• ​​Prepare monthly expense reports for Department Heads.​

• ​​Reconcile required balance sheet accounts and submit them into Blackline.​

• ​​Review inter-company accounts to include the acceptance and creation of AGIS and clearing of inter- company balances.​

• ​​Provide US with required schedules, in the requisite format supporting the monthly reported results.​

• ​​Manage the company’s cash position and review monthly cash forecasts for various entities.​

• ​​Monitor and update cash flow requirements, as needed.​

• ​​Review daily bank statements for the company and update balances for US treasury team.​

• ​​Coordinate the submission and processing of invoices and payments with the AP team.​

• ​​Review and approve payroll calculations prior to payment in accordance with the current agreements and legislation.​

• ​​Complete/Coordinate all the statutory returns.​

• ​​Ensure capital expenditure records and monthly schedules are updated.​

• ​​Ensure depreciation calculation is correct.​

• ​​Assist in timely filing of all tax returns.​

• ​​Use AVIAT nominated tax consultants to support calculation and payment of required taxes.​

• ​​Ensure the CIT, VAT, WHT calculation, charging and reporting are correct.​

• ​​Other duties as assigned.​

Qualifications & Competencies:

• ​​Qualification in accountancy and/or demonstrated competence in equivalent role.​

• Professional Accounting qualification – CIMA, ACCA or CPA preferred.

• ​​5 years of relevant accounting experience, preferably in a multinational environment. ​

• ​​Strong knowledge of IFRS and local accounting standards in the EMEA jurisdictions.​

• Experience with ERP systems (SAP, Oracle, NetSuite, or similar) and advanced Excel skills.

• Knowledge of VAT, corporate income tax, and statutory reporting requirements.

• Strong attention to detail and commitment to accuracy.

• Ability to prioritize and manage multiple tasks and deadlines.

• Excellent analytical and problem-solving skills.

• High level of integrity, confidentiality and ethical standards.

• Effective communication and interpersonal skills, with the ability to explain financial information to non-financial stakeholders.

• Proactive, adaptable and able to work independently.

• Strong teamwork and collaboration across departments and regions.

Position Summary

We are looking for a Finance Business Partner (FP&A & Analytics) who will work closely with operational leaders to provide financial insights, analytical support, and commercial guidance that drive performance, profitability, and strategic decision-making. This role is responsible for budgeting, forecasting, financial modelling, and developing Power BI dashboards to enable data-driven decisions across the business. The ideal candidate combines strong analytical capabilities with excellent stakeholder engagement skills, a deep understanding of financial operations, and the ability to translate complex data into clear, actionable insights.

Job Details

Work Setup: Work from home
Schedule: Monday to Friday, 7 am – 4 pm Manila Time
Holidays: Follows Australian Holidays

Responsibilities

• Partner with operational and departmental leaders to provide financial insights and commercial advice that enhance business performance and profitability.
• Support budgeting, forecasting, and financial modelling processes, including scenario analysis and driver-based planning.
• Develop, enhance, and maintain Power BI dashboards and data models to support data-driven decision-making.
• Translate financial and operational data into clear insights and recommendations for stakeholders.
• Identify and assess risks and opportunities, including revenue leakage, cost inefficiencies, and improvement initiatives.
• Prepare, analyze, and present financial reports to the Finance Manager and leadership teams.
• Collaborate with internal teams, including the CEO, Executive Leadership Team, and Finance department.
• Work closely with external partners such as auditors, accountants, suppliers, and clients.
• Ensure compliance with relevant policies, standards, and mandatory requirements.
• Perform any other financial, analytical, or reporting tasks as required.

Qualifications

• Bachelor’s degree in Accounting, Finance, Commerce, or related field.
• Strong financial modelling, budgeting, and forecasting skills.
• Advanced Excel and Power BI capabilities (data modelling, DAX, and dashboarding).
• Strong analytical skills with the ability to convert complex data into meaningful insights.
• Proven experience in business partnering and stakeholder management.
• Excellent communication and presentation skills, with the ability to engage and influence non-finance stakeholders.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities.
• Experience working with ERP systems such as Business Central or SAP.
• Proactive, curious, and committed to understanding the story behind the numbers.
• Effective communicator with the ability to influence and challenge stakeholders constructively.
• Takes initiative, anticipates issues, and drives outcomes independently.
• Thrives in dynamic, fast-paced environments while remaining calm, flexible, and solutions-focused.
• Operates with integrity, professionalism, and accountability, building trust across the organization.

Nice to Have

• Experience in the Disability Services sector and an understanding of NDIS frameworks.
• CA/CPA qualification (or currently pursuing).
• Exposure to SQL, Power Query, or other data tools.
• Experience leveraging AI or emerging technologies to enhance analysis and operational efficiency.
• Background in process improvement, automation, or optimization initiatives.

Job Overview

The Electrical Engineer – IR & Power Quality Analysis will support the testing and diagnostics division by developing and reviewing Infrared (IR) Thermography reports and Power Quality Analysis (PQA) reports using data collected by field technicians. The role will also be responsible for developing project estimates and identifying corrective actions for commercial electrical systems.

This position requires strong technical expertise in electrical systems, IR thermography, and project estimating, along with the ability to analyze technical findings and translate them into clear, actionable recommendations.

Job Details

Work set up: Work from home or onsite

Schedule: Monday to Friday 8AM-5PM EST

Holiday: Will follow US holidays

Responsibilities

• Analyze field data to produce comprehensive IR Thermography and Power Quality Analysis (PQA) reports
• Review report content, including images and readings, to ensure accuracy and consistency with field conditions
• Verify that documented assets align with actual site equipment and conditions
• Identify deficiencies based on testing results and collected data
• Evaluate and prioritize recommended repairs based on severity and operational risk
• Develop clear and actionable scopes of work for corrective actions
• Submit finalized reports with supporting documentation and repair recommendations
• Prepare project and service remediation estimates
• Support the interpretation of technical data and provide practical engineering solutions
• Collaborate with operations and engineering teams on report reviews and estimating requirements

Qualifications

• Bachelor’s degree in Electrical Engineering or a related field
• Minimum of 5 years of relevant experience in electrical engineering, IR thermography, or power quality analysis
• Strong understanding of electrical systems, switchgear, and distribution equipment is required
• Experience in IR Thermography is required
• Experience in Project/Bid Estimating is required
• Experience handling commercial electrical projects is required
• Strong analytical, reporting, and problem-solving skills
• Ability to interpret technical data and provide practical recommendations
• Strong English verbal and written communication skills
• Detail-oriented with the ability to produce accurate technical reports

Preferred:

• Experience with Power Quality Analysis
• Arc Flash study and analysis experience
• Experience using Accubid software
• Experience working with estimation tools or custom Excel-based estimating systems

Position Summary

We are looking for a detail-oriented Data Entry Specialist to support the accurate management and maintenance of project and accounting data across internal business systems.

The role will focus on entering, updating, and validating large volumes of project-related information in a customized Airtable-based ERP system, as well as providing basic data entry support in Xero. This position is critical in ensuring that product, pricing, costing, procurement, and project information remains accurate, complete, and properly organized. The ideal candidate is careful, highly accurate, comfortable working with spreadsheets and structured data, and proactive in asking questions when information is unclear. Accuracy, consistency, and attention to detail are more important than speed for this role.

Job Details

• Work Setup: Work from home
• Schedule: Monday to Friday, 9:00 AM to 6:00 PM (Manila and China time)
• Holidays: China holidays, with some flexibility for major Philippine holidays as needed

Responsibilities

• Input, update, and maintain large volumes of project data in a customized Airtable based ERP system.
• Transfer structured data from Excel or Google Sheets into Airtable grids accurately and consistently.
• Enter product and project details such as item descriptions, quantities, dimensions, finishes, specifications, pricing, costing, and other relevant information.
• Upload and manage associated product images, finish references, specifications, and other supporting files in the database.
• Ensure all data fields are complete, consistent, and properly formatted before submission or system update.
• Provide basic data entry support in Xero, including invoice information, purchase order details, and other accounting-related data.
• Process ongoing project updates, including item additions, item removals, quantity changes, specification updates, and client requested modifications.
• Follow structured workflows for handling approved changes before updating internal systems.
• Review source files carefully and flag missing, inconsistent, or unclear information before proceeding.
• Maintain a high level of accuracy to prevent downstream issues in pricing, costing, invoicing, procurement, and project management.
• Coordinate with the client’s finance and operations contacts to clarify information and ensure data alignment.
• Support data checking and validation processes to reduce errors and improve system accuracy.

Qualifications

• Previous experience in data entry, data processing, database management, administrative support, or a similar role.
• Strong attention to detail and a high level of accuracy when handling numerical and text-based information.
• Proficiency in Microsoft Excel or Google Sheets.
• Comfortable working with large datasets containing multiple fields, attributes, and supporting documents.
• Able to follow structured processes and adapt to evolving workflows.
• Strong organizational and time management skills.
• Comfortable handling repetitive tasks while maintaining focus and consistency.
• Able to review information carefully and identify possible errors, gaps, or inconsistencies.
• Good communication skills and willingness to ask questions when instructions or source data are unclear.

Nice to Have

• Experience with Airtable, ERP systems, CRM systems, project databases, procurement data, product data, or Xero is an advantage, but not required.
• Understanding of how data impacts downstream processes such as pricing, inventory, and invoicing

Position Summary:

We are seeking an experienced collector to join our growing business. In this role, you will be responsible for contacting clients, collecting outstanding payments and sharing a reconciled remittance with a cash app. You will create a balance between maintaining trustful relationships and ensuring timely payments.

You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.

• Work from home
  
• Schedule: Monday to Friday I 9pm to 6am (Manila Time)
• Following US Holidays

Responsibilities:

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments and maintain accounts within terms.
• Process credit card payments.
• Escalate billing or aging issues.
• Update account status records and collection efforts timely in Netsuite.
• Report on collection activity and accounts receivable status.
• Work diligently with cash app and Accounts Receivable team.

Qualifications:

• High school diploma or equivalent; finance or accounting courses preferred.
• Two years of previous experience as an internal collector or in Accounts Receivable.
• Proficient computer skills, MS Office (Word, PowerPoint, Outlook, and Excel a must).
• Working knowledge of financial/ERP software; NetSuite a plus.
• Able to multitask, prioritize, and manage time efficiently.
• Self-motivated and self-directed; able to follow instructions and work with little supervision.
• Excellent verbal and written communication skills.
• Able to create trust and build relationships.
• Able to analyze problems and strategize for better solutions.

Position Overview

We are seeking a proactive and personable Appointment Setter to engage with warm inbound leads across Australia and New Zealand who have expressed interest in owning a franchise with Jim’s Cleaning.

This role is focused exclusively on lead engagement, qualification, nurturing, and appointment setting. You will be the first point of contact for prospective franchise owners, helping determine their level of interest and suitability before scheduling consultations with the onshore Franchise Sales team, who will handle the sales process and close the deal.

The ideal candidate is a strong communicator who enjoys speaking with people, building rapport, and creating opportunities through effective lead qualification and follow-up.

Work Schedule – Monday to Friday | 8:00 AM to 5:00 PM Manila time

Work Arrangement: Work from Home

Key Responsibilities

• Contact warm inbound leads generated through Facebook, website inquiries, and other marketing campaigns.
• Engage prospects via phone, email, SMS, and other communication channels as required.
• Conduct initial qualification conversations to understand the prospect’s background, interest level, business goals, availability, and suitability for franchise ownership.
• Provide a high-level overview of the franchise opportunity and answer basic inquiries.
• Build rapport and maintain consistent follow-up with prospects who are not yet ready to proceed.
• Schedule qualified prospects for consultations with the onshore Franchise Sales team.
• Maintain accurate records of all interactions, notes, and appointment outcomes within the CRM.
• Manage lead pipelines and ensure timely follow-up on all assigned inquiries.
• Re-engage aged or inactive leads to identify renewed interest.
• Meet or exceed targets for contact rates, qualified appointments, and appointment attendance.
• Coordinate closely with the sales team to ensure smooth handover of qualified prospects.

Required Qualifications

• Minimum 2 years of experience in appointment setting, lead generation, outbound calling, or inside sales.
• Excellent verbal and written English communication skills.
• Experience supporting Australian or New Zealand clients is highly preferred.
• Strong interpersonal skills with the ability to quickly build trust and rapport over the phone.
• Comfortable handling objections and keeping conversations focused on securing appointments.
• Experience using CRM systems and maintaining accurate lead records.
• Strong organizational and follow-up skills.
• Self-motivated, goal-oriented, and able to work independently in a remote environment.

Preferred Qualifications

• Familiarity with Facebook lead generation campaigns and inbound lead management.
• Experience working with high-volume lead pipelines.

Position Summary

We are seeking a highly organized and detail-oriented Accountant to support the day-to-day accounting operations, financial reporting, and compliance requirements of the business. The successful candidate will have strong experience in bookkeeping, general ledger management, accounts payable, accounts receivable, payroll support, reconciliations, fixed assets, inventory accounting, and month-end closing activities.

This role requires strong analytical skills, excellent attention to detail, and the ability to maintain accurate financial records while ensuring timely and reliable reporting. The ideal candidate will be comfortable working across multiple entities, collaborating with internal stakeholders, and supporting continuous improvements in accounting processes.

Job Details

• Work Setup: Work-from-home
• Schedule: Monday to Friday, 8:00 AM – 5:00 PM AEST
• Holidays: To Follow Australian Public Holidays

Key Responsibilities

1. Daily Accounting Operations

Accounts Payable

• Process supplier invoices accurately and promptly
• Perform vendor statement reconciliations and resolve discrepancies
• Prepare payment runs and support EFT/payment processing
• Respond to supplier queries and maintain positive vendor relationships
• Set up and maintain supplier records
• Process credit notes and related adjustments

Accounts Receivable

• Generate customer invoices and ensure accurate billing
• Allocate customer payments and reconcile receipts
• Perform customer account reconciliations
• Support credit control activities and collections processes
• Maintain customer master data
• Assist with bad debt reviews and provisioning

Banking & Cash Management

• Perform daily bank reconciliations
• Reconcile cash receipts and payments
• Process EFT transactions and support payment activities
• Assist with cash flow reporting and monitoring

2. Inventory Accounting & Reconciliations

Stock Accounting

• Perform inventory reconciliations and review stock movements
• Support cost of sales calculations
• Investigate inventory variances and discrepancies
• Ensure accuracy of inventory records

Store & Sales Reconciliations

• Reconcile POS sales transactions and daily cash takings
• Perform merchant facility reconciliations
• Maintain gift card liability reconciliations

E-Commerce Reconciliations

• Reconcile online sales transactions and payment gateways
• Process accounting entries for refunds and chargebacks
• Investigate and resolve reconciliation variances

3. Month-End Close & Financial Reporting

General Ledger Management

• Prepare and post journal entries
• Manage accruals and prepayments
• Process intercompany journals and adjustments
• Perform balance sheet reconciliations
• Review payroll journals and accounting entries
• Prepare fixed asset depreciation journals

Account Reconciliations

Complete monthly reconciliations including:

• Bank accounts
• Fixed assets
• GST accounts
• Payroll accounts
• Intercompany accounts
• Loan accounts
• Clearing accounts

4. Multi-Entity Accounting Support

• Process and reconcile intercompany transactions
• Prepare recharge calculations and shared cost allocations
• Support accounting activities across multiple business entities
• Ensure consistency and accuracy of financial records across entities

5. Tax & Compliance Support

• Assist with GST/BAS preparation and reconciliations
• Support payroll tax calculations and reconciliations
• Maintain accurate documentation to support compliance requirements

6. Fixed Asset Management

• Maintain and update fixed asset registers
• Perform depreciation calculations
• Process asset additions, transfers, and disposals

7. Payroll Support

• Support fortnightly and monthly payroll processing
• Prepare and post payroll journals
• Perform payroll reconciliations
• Assist with leave provision calculations
• Reconcile superannuation and payroll tax accounts
• Process employee reimbursements

Qualifications & Experience

• Experience in general accounting, bookkeeping, or a similar accounting role
• Strong understanding of accounts payable, accounts receivable, reconciliations, and journal entries
• Experience supporting month-end closing and financial reporting processes
• Good knowledge of accounting principles, terminology, and financial processes
• Prior experience with Australian accounting standards and processes is preferred but not mandatory
• Experience with Microsoft Dynamics Great Plains (preferred but not required)
• Strong attention to detail with excellent organizational and analytical skills
• Ability to manage multiple priorities and meet deadlines
• Strong communication and collaboration skills with the ability to build effective relationships across teams

Position Summary

We are seeking a dynamic and client-focused Account Manager to join our team. The successful candidate will serve as the primary point of contact for clients, managing sales opportunities, addressing complex inquiries, and delivering exceptional customer experience.

Reporting directly to the Chief Executive Officer (CEO), the Account Manager will build and maintain strong client relationships, drive software sales, and support customer retention efforts. This role requires a proactive, innovative, and relationship-driven professional who can effectively manage day-to-day client interactions and identify opportunities to enhance customer satisfaction and drive business growth.

Job Details

Onsite | Global One, Eastwood QC

Monday – Friday | 11:00 pm-8:00 am (Manila time)

Will follow Canadian holidays

Responsibilities:

• Follow-up with prospects in a timely manner.

• Sell software, solutions, and services to current and prospective clients.

• Provide live demos to prospective clients.

• Onboard new clients efficiently and effectively by hosting live training sessions.

• Provide ongoing customer service and technical support via video conferencing, phone, and email.

• Build and nurture on-going relationships with clients via video conferencing, phone, and e-mail.

• Follow up with clients to track satisfaction levels and to discover additional revenue opportunities.

• Develop solutions with clients for specific opportunities and complex issues.

• Present all new products to existing clients and prospective clients.

• Complete all administrative tasks, including documenting and tracking.

• Remain up-to-date on new trends within the software and immigration industry.

• Perform other duties, as assigned.

Qualifications:

Bachelor’s Degree in Business or Marketing and/or equivalent job-related experience.

• 2–5 years of sales experience, preferably in SaaS sales and licensing.

• Experience supporting Canadian and/or Australian customers is preferred but not required.

• Excellent verbal and written communication skills in English.

• Proven self-starter with strong initiative and the ability to work independently.

• Strong interpersonal skills with the ability to communicate effectively across diverse cultures and business environments.

• Creative thinker with strong analytical and problem-solving abilities.

• Highly organized with excellent time management and prioritization skills.

• Ability to collaborate effectively within a team-oriented environment.

Position Overview

We’re seeking a detail-oriented and organized AP / AR & Payroll Specialist to support accounting and financial operations for construction industry clients. This role is responsible for managing accounts payable, accounts receivable, payroll processing, and project-based financial tracking in a high-volume environment. The ideal candidate is proactive, dependable, and comfortable handling multiple priorities across ongoing projects.

Job Details

Work Setup: Work-from-home

Schedule: Tuesday to Saturday, 12am to 9am (Manila Time)

Holidays: Follows PH Holidays

Key Responsibilities

Accounts Payable (AP)

• Process high volume vendor invoices, material bills, and subcontractor payments

• Match invoices to purchase orders and job cost codes

• Track lien releases and compliance documentation

• Maintain vendor records and resolve discrepancies

Accounts Receivable (AR)

• Generate and track client invoices, progress billings, and change orders

• Follow up on outstanding payments and maintain aging reports

• Coordinate with project managers and internal teams regarding billing accuracy

Payroll

• Process bi-monthly payroll for field crews and office staff

• Track job hours, labor allocation, and overtime

• Handle certified payroll and prevailing wage reporting, if applicable

General Accounting Support

• Assist with job costing and project financial tracking

• Support month-end close and reporting processes

• Maintain organized financial records and supporting documentation

Qualifications

• 2–5 years of AP/AR and payroll experience (construction industry strongly preferred)

• Familiarity with job costing and project-based accounting

• Experience with QuickBooks Online or similar accounting software

• Strong Excel and/or Google Sheets skills

• Ability to manage high transaction volume with accuracy

• Strong communication and organizational skills

Preferred Qualifications

• Experience with construction software such as Buildertrend, Textura, or similar platforms

• Knowledge of certified payroll and prevailing wage requirements

• Experience supporting multiple concurrent projects

Key Skills/proficiency:

• Experience in AP/AR and Payroll process
• Experience with QuickBooks Online or similar accounting software
• Proficient in MS excel and/or google sheet
• Experience in General Accounting support

Nice to have qualifications:

• Experience with construction software such as Buildertrend, Textura, or similar platforms
• Knowledge of certified payroll and prevailing wage requirement

Position Summary:

The National Material Quantity Surveyor will be responsible for accurately analyzing and reviewing construction plans and specifications to prepare detailed material quantity takeoffs. This role is crucial in supporting the sales and project teams by ensuring precise takeoffs for flooring and related materials as per project requirements. The Quantity Surveyor will work closely with the Team Leads and will be part of a dedicated team responsible for delivering high-quality material takeoffs on time and within the standards set by the company.

Job Details:
• Monday to Friday | 10 PM to 7 AM Manila Time
• Work onsite (Cebu IT Park Cebu City)
• *Following select Philippine Holidays

Responsibilities:
• Plan and Specification Analysis:
o Analyze and review plans and specifications to prepare accurate estimates with the necessary level of detail for all design stages (Budgetary, DD, CD, GMP, or Double-Check).
o Ensure that all required materials are accounted for, including flooring, trims, transitions, and related components.
• Material Quantity Estimation:
o Create comprehensive material quantity estimates for flooring and associated materials to fulfill all requirements of the flooring bid package. (This position is not responsible for pricing material and labor.)
• RFI Management:
o Draft and submit project-specific Requests for Information (RFIs) for review by sales teams, architects, or general contractors to clarify any uncertainties in the plans or specifications.
• Cost-Saving Identification:
o Identify potential cost-saving opportunities and provide suggestions to project teams for material optimization and project efficiency.
• Quality Control and Review:
o Review own work to ensure accuracy and completeness prior to submission to the sales team.
o Participate in a two-level review process, where the work is first reviewed by a local Team Lead and then by the U.S.-based Senior Estimator or Team Lead to catch any errors or omissions.
• Standards and Compliance:
o Complete all estimates in a timely manner and in accordance with National Estimating Standards and company guidelines.
o Follow company procedures for estimating, documentation, and project management to maintain consistency and quality across all projects.
• Collaboration and Reporting:
o Work closely with the Team Lead to receive feedback and incorporate any necessary changes into future estimates.
o Provide regular updates and reports to the Team Lead and other relevant stakeholders on project progress and any issues encountered.

Qualifications:
• Bachelor’s degree in engineering (Civil, Mechanical, Electrical, or Structural), Architecture, or a related field. Candidates with equivalent experience in material quantity surveying or a related discipline will also be considered.
• Minimum of 2-5 years of experience in a related field, such as quantity surveying, architecture, or engineering.
• Prior experience in material quantity takeoffs is highly desirable.
• Strong ability to read and interpret construction plans, particularly U.S.-based plans.
• High level of analytical thinking to assess plans and identify potential issues or areas for cost savings.
• Must be extremely detail-oriented, with the ability to ensure that all estimates are thorough and accurate.
• Proficiency in working with imperial measurements is essential.
• Experience in Microsoft Office Suite and Estimating Software, highly desired, but not required as training will be provided.
• Excellent verbal and written communication skills to draft clear RFIs and collaborate effectively with team members and stakeholders.

Job Summary

The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset.

Job Details
Work Setup: Work from Home
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Pacific Standard Time (PST) | Monday to Friday, 9:00 PM – 6:00 AM Manila Time

Holidays: Follows U.S. (PST) holidays

Key Responsibilities

• Handle inbound support calls from existing clients and provide timely assistance.

• Accurately document customer issues, resolutions, and follow-up actions within the CRM system.

• Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.

• Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.

• Escalate complex technical issues to appropriate teams when necessary.

• Maintain a high level of customer service while managing multiple support requests.

• Continuously learn and adapt to software updates, system enhancements, and support processes.

• Collaborate effectively with remote team members to deliver consistent and efficient support.

Qualifications

• High school graduate; college-level education is an advantage but not required.

• At least one (1) year of recent experience in medical billing.

• At least one (1) year of recent experience working with EHR systems.

• Excellent English communication skills, both written and verbal.

• Strong interpersonal, listening, and customer service skills.

• Working knowledge of Windows 10 and Windows 11 operating systems and related devices.

• Ability to follow instructions, learn quickly, and adapt to new technologies and processes.

• Strong problem-solving skills and attention to detail.

• Ability to multitask and work effectively in a fast-paced environment.

• Knowledge of healthcare and medical terminology.

• Previous experience providing software or technical support within a healthcare environment.

Position Summary

The Senior WordPress Specialist will be responsible for designing, developing, customizing, and maintaining responsive WordPress websites. This role requires strong experience in WordPress development, PHP, HTML, CSS, JavaScript, theme and plugin customization, website security, troubleshooting, and version control.

The ideal candidate should be highly technical, detail-oriented, and capable of working independently on complex website builds, enhancements, maintenance, and issue resolution.

Job Details

Work Setup: Work from home

Schedule: Monday to Friday, 10:00 AM to 7:00 PM

Holidays: Philippine Holidays

Responsibilities

• Design and develop responsive websites using WordPress, HTML, CSS, and JavaScript

• Customize WordPress themes and plugins based on business and client requirements

• Create, update, and maintain website content through WordPress CMS

• Develop clean, maintainable, scalable, and well-documented code

• Build and maintain custom functionality using PHP and other relevant web technologies

• Collaborate with internal team members to ensure proper integration of website design, functionality, and content

• Manage code changes using version control systems such as Git or SVN

• Test, debug, and optimize code to ensure websites function as intended

• Troubleshoot and resolve technical issues related to website development, functionality, performance, and maintenance

• Ensure websites follow security best practices and are protected against common web vulnerabilities

• Maintain website quality, performance, responsiveness, and usability across different devices and browsers

• Support ongoing website enhancements, updates, migrations, and maintenance activities

Qualifications

• At least 5 years of experience as a WordPress Developer, WordPress Specialist, Web Developer, or similar role, with strong hands-on experience in building, customizing, and maintaining WordPress websites

• Strong hands-on experience in WordPress development

• Advanced experience customizing WordPress themes and plugins

• Strong proficiency in PHP, HTML, CSS, and JavaScript

• Experience developing responsive and mobile-friendly websites

• Experience working with WordPress CMS, custom post types, page builders, plugins, and theme frameworks

• Strong understanding of website security best practices

• Experience using version control tools such as Git or SVN

• Strong debugging, troubleshooting, and problem-solving skills

• Ability to write clean, organized, maintainable, and well-documented code

• Ability to work independently and manage multiple development tasks with minimal supervision

• Strong communication skills and ability to collaborate with technical and non-technical stakeholders

Nice to Haves

• Experience with Python, Ruby, or other server-side programming languages

• Experience with website speed optimization and performance tuning

• Experience with website migration, hosting environments, cPanel, DNS, SSL, and basic server management

• Experience with SEO fundamentals and technical SEO best practices

• Experience working in an agency, outsourcing, or client service environment

Position Overview

We are seeking an experienced and highly creative Senior Designer to join our dynamic team. This role is ideal for a talented and detail-oriented designer with a strong background in luxury interior design, interior architecture, and project execution. The Senior Designer will be responsible for leading design projects from concept to completion, collaborating with our multidisciplinary team, and ensuring that the studio’s high standards are met across all phases of design and implementation.

Job Details:

• Work from Home
• Monday to Friday | 8 AM to 5 PM CST | 9 PM to 6 AM Manila Time
• Following US Holidays
  

Key Responsibilities:

• Project Leadership: Oversee and drive the design process for high-end residential, commercial, and hospitality projects, ensuring a seamless execution from concept to completion.

• Concept Development: Lead the development and presentation of compelling design concepts, mood boards, and material palettes that align with the studio’s aesthetic and client expectations.

• Space Planning & Interior Architecture: Lead the creation of detailed floor plans, elevations, and 3D visualizations, integrating architectural elements and interior finishes.

• Material & FF&E Selections: Curate and specify luxury materials, finishes, furniture, lighting, and accessories, ensuring a cohesive and refined design outcome.

• Client & Vendor Interaction: Maintain strong relationships with clients, vendors, contractors, and consultants, facilitating clear communication and collaboration.

• Construction Administration: Review shop drawings, oversee installations, and conduct site visits to ensure design intent is executed with precision.

• Team Collaboration: Work closely with junior designers, project managers, and procurement specialists to maintain workflow efficiency and uphold project timelines.

• Budget & Timeline Management: Monitor project budgets, schedules, and deliverables, proactively addressing any challenges that arise.

• Submissions & Documentation: Manage and oversee the preparation and submission of budgets and drawing sets, ensuring accuracy in specifications, technical production, and adherence to basic code requirements.

Qualifications:

• Experience: Minimum of 8+ years of experience in interior design, with a strong portfolio showcasing residential, commercial, and hospitality projects(luxury interior design preferred).

• Education: Bachelor’s or Master’s degree in Interior Design, Architecture, or a related field.

• Technical Skills: Proficiency in AutoCAD, SketchUp, Adobe Creative Suite, Microsoft Office and 3D rendering software (such as Enscape).

• Industry Knowledge: Deep understanding of luxury materials, furniture, finishes, and industry trends.

• Project Management: Proven track record of a strong ability to manage multiple projects simultaneously while meeting deadlines and budget constraints.

• Communication: Exceptional verbal and written communication skills, with the ability to present and articulate design concepts effectively.

• Attention to Detail: Strong eye for detail, composition, and spatial planning to create refined, well-balanced interiors.

• Problem-Solving: Ability to navigate design challenges and proactively find solutions that align with the client’s vision and studio standards.

• Construction Administration: Provide substantial experience in CA, including handling submittals, RFIs, and consultant coordination to ensure seamless project execution.

Role Overview

We are looking for an experienced and hands-on Sales Team Lead to guide a team of Sales Representatives responsible for converting warm leads into paying customers. This role is ideal for someone with strong phone-based sales experience, proven coaching ability, and the discipline to drive performance in a target-led environment.

You will oversee day-to-day sales activity, support new hire ramp-up, coach representatives through call reviews and roleplays, monitor performance metrics, and help ensure that warm leads are handled quickly and effectively. The role requires a balance of commercial urgency, people leadership, operational discipline, and a genuine commitment to helping families find the right educational support.

Job Details

Work Arrangement: Work from home

Shift/Schedule: Shifting schedule supporting UK business hours initially, with possible coverage anytime between 3:00 PM and 12:00 AM PH time, including potential weekend shifts. As the business expands into the US market, you may also support US market coverage, so strong flexibility with schedule and shift changes is required.

Contract Type: 6-month contract role, with possibility of extension

Key Responsibilities

• Lead, coach, and support a team of Sales Representatives handling warm inbound leads.
• Ensure leads are contacted, followed up, and managed quickly so they do not go cold.
• Monitor daily and weekly performance against sales, revenue, conversion, and activity targets.
• Review call quality, CRM notes, follow-up discipline, and sales pipeline management.
• Provide regular coaching, feedback, roleplays, and performance guidance to improve rep effectiveness.
• Support onboarding, nesting, and ramp-up for new Sales Representatives.
• Help calibrate hiring standards by identifying the sales behaviors, communication skills, and customer handling style needed for success.
• Partner with training, quality, client success, and sales leadership teams to improve performance and consistency.
• Identify performance gaps early and support action plans, coaching plans, or performance improvement plans when needed.
• Prepare and share performance updates, insights, and recommended actions during regular business reviews.
• Reinforce the company’s mission, customer experience standards, and consultative sales approach across the team.

Requirements

• Proven experience in sales, telesales, outbound telemarketing, consultative selling, or phone-based customer conversion.
• Previous experience as a Team Lead, Sales Supervisor, Sales Coach, Senior Sales Representative, or similar leadership role.
• Experience supporting UK or US market sales teams is preferred.
• Strong understanding of sales KPIs, including conversion rate, sales count, billing revenue, booking revenue, and pipeline activity.
• Excellent verbal and written English communication skills.
• Strong coaching skills, including the ability to give clear feedback and improve rep performance.
• Comfortable reviewing calls, CRM records, follow-up activity, and sales reports.
• Strong organization, time management, and prioritization skills.
• Confident working with targets, dashboards, and performance reviews.
• Able to work independently while coordinating effectively with cross-functional support teams.
• Flexible, hands-on, and willing to adapt as the team scales and business needs change.

Preferred Profile

• Background in education, tutoring, EdTech, B2C sales, or contact center sales leadership.
• Experience leading warm-lead or inbound sales campaigns.
• Experience using CRM systems, sales dashboards, and reporting tools.
• Comfortable working in a fast-paced peak-season environment.
• Able to balance empathy for customers with strong sales execution and accountability.

Success Metrics

Performance may be measured through team conversion rate, billing revenue, sales volume, booking revenue, lead response speed, follow-up completion, CRM accuracy, call quality, coaching completion, rep ramp-up, and overall team performance against targets.

Role Overview

We are looking for driven, passionate, and commercially minded Sales Representatives to convert warm leads into paying customers. You will speak with parents who have already engaged with our ads or inquiries, understand their child’s learning needs, and recommend suitable educational courses priced between £80 and £1,500.

This is a consultative phone sales role focused on building trust with families, overcoming objections, managing follow-ups, and helping students access the right support. You will report directly to a Team Leader and receive structured onboarding, coaching, and performance support.

Job Details

Work Arrangement: Work from home

Shift/Schedule: Shifting schedule supporting UK business hours initially, with possible coverage anytime between 3:00 PM and 12:00 AM PH time, including potential weekend shifts. As the business expands into the US market, you may also be assigned to US market coverage, so strong flexibility with schedule and shift changes is required.

Contract Type: 6-month contract role, with possibility of extension

Key Responsibilities

• Call warm leads, including parents who have already engaged with our ads or inquiries.
• Conduct consultative sales conversations to understand each family’s needs, goals, budget, and urgency.
• Present and recommend suitable tutoring or online course packages.
• Manage the full sales pipeline, including follow-ups, objections, callbacks, and deal closure.
• Maintain accurate lead, call, follow-up, and sales activity records in the CRM.
• Meet and exceed monthly sales, conversion, and revenue targets.
• Build rapport with parents and represent the company’s mission with professionalism and care.
• Work closely with Team Leaders, trainers, and quality teams to improve sales performance.
• Participate in coaching, call reviews, roleplays, and performance development sessions.

Requirements

• Experience in sales, outbound telemarketing, telesales, or phone-based customer conversion.
• Preferably at least 2 years of outbound telemarketing or sales experience.
• Experience selling to the UK or US market is preferred.
• Excellent verbal and written English communication skills.
• Strong phone presence, active listening skills, and confidence handling objections.
• Ability to build rapport quickly with parents and prospective customers.
• Target-driven mindset with the ability to meet and exceed sales goals.
• Strong time management, follow-up discipline, and multitasking skills.
• Comfortable working independently while contributing to a team environment.
• Flexible, coachable, committed, and willing to learn the company’s products and sales approach.

Preferred Profile

• Background in education, tutoring, EdTech, customer service, or consultative sales.
• Experience using CRM systems and managing a structured sales pipeline.
• Comfortable selling warm leads rather than relying on cold outreach.
• Strong motivation to help students succeed, not just close transactions.
• Able to balance empathy with commercial urgency.

Success Metrics

Role Overview:

As a Quality Manager, you will be responsible for developing and implementing quality frameworks, driving analytic; automation in Power BI and Excel, and mentoring Training and Quality Consultants to enhance their ability to manage client expectations effectively. You will play a critical role in strengthening the organization’s quality standards, optimizing reporting systems, and ensuring continuous improvement in service delivery.

Job Details

• Work setup: Hybrid (Onsite at least twice a week) – BT
• Schedule: Monday to Friday, 3:00 PM to 12:00 AM Manila Time
• Holidays: PH Holidays

Key Responsibilities:

1. Quality Structure Development & Implementation

• Design and implement a robust Quality Assurance framework tailored to various client needs.
• Establish standardized quality monitoring processes for different BPO accounts.
• Collaborate with department heads to align quality strategies with business objectives.
• Conduct gap analyses and propose solutions to enhance overall quality performance.

2. Automation & Reporting (Power BI & Excel)

• Develop interactive Power BI dashboards for real-time quality performance tracking.
• Automate Excel-based reporting to improve efficiency and data accuracy.
• Integrate AI-driven analytics and automation tools to streamline Quality Management processes.
• Provide data-driven insights to identify performance trends and areas for improvement.

3. Mentorship & Training of Quality Consultants

• Act as a mentor and subject matter expert for Training and Quality Consultants.
• Conduct one-on-one coaching sessions to upskill consultants in client management, process optimization, and analytics interpretation.
• Develop training materials and best practices for quality management and reporting.
• Assist consultants in handling client escalations and setting data-backed quality improvement plans.

4. Client & Stakeholder Management

• Work closely with Operations, Training, and Client Success teams to ensure alignment on quality goals.
• Lead calibration sessions with clients and internal stakeholders to standardize quality metrics.
• Ensure client satisfaction by continuously refining Quality KPIs and action plans.
• Present quality improvement insights and recommendations to clients and senior leadership.

5. Process Improvement & Compliance

• Lead root cause analysis (RCA) initiatives to address key quality issues.
• Develop compliance monitoring frameworks for client-specific standards and industry best practices.
• Propose and implement new methodologies to improve training and evaluation accuracy.

Qualifications & Skills:

Experience:

• Minimum 5+ years in Quality Assurance, Process Improvement, or Data Analytics in the BPO industry.
• Proven experience in automation using Power BI, Excel (macros, VBA), and other reporting tools.
• Prior experience in mentoring and leading quality consultants or trainers.

Technical Skills:

• Advanced Power BI & Excel (Pivot Tables, Macros, VBA, SQL a plus).
• Strong knowledge of quality frameworks, Six Sigma methodologies, and RCA techniques.
• Experience with AI-driven quality monitoring and analytics is a plus.

Soft Skills:

• Strong mentorship abilities.
• Excellent communication and stakeholder management skills.
• Ability to analyze complex data and provide actionable insights.
• Agile and adaptable in fast-paced, evolving environments.

Overview

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.

MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services.

At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

Responsibilities

As a Quality Control Auditor, you will be responsible for ensuring all closeouts have zero failures or defects and are completed promptly.

Essential Duties and Responsibilities:

• Complete video closeout audits within required timelines as outlined in the Stage Reporting
• Ensure there are zero defects on the video closeout audits for the customer
• Ensure all audits are completed within the timeline provided
• Work with both external and internal customers to provide education on audit findings and how to apply them to all sites
• Provide weekly, monthly, and quarterly reporting to the Quality Managers
• Ability to disseminate information to the Markets that are being supported
• Ability to work through customer documents and standards as changed
• Other duties as assigned.

Qualifications

Skills and Experience:

• Must have a high school graduate or GED equivalent and a minimum of 4-6 years of tower top installation, current and active tower climbing experience in the wireless industry
• Experience in managing individual or multiple wireless communication projects
• Able to effectively work independently
• Proficient computer skills with MS Office (Word, Excel, Outlook), Adobe PDFs, and database systems
• Ability to complete closeouts with detailed and highlighted photos
• Must have excellent oral and written communication skills.

We are seeking an ambitious Junior Journalist/Content Editor. This role is ideal for a motivated individual passionate about crafting impactful stories and keen on exploring the business sector. As part of our editorial team, the successful candidate will significantly contribute to shaping the narrative of business journalism through innovative content creation and meticulous research. This is an excellent opportunity to advance your career in journalism within a company that champions creativity and integrity.

Job Details:

• Work from home
• Monday to Friday | 6 AM to 3 PM Manila Time
• *Following Australian Public holidays
• * Observance of a shutdown period towards the year-end, approximately 3 weeks. Employees are required to utilize their leaves to offset the non-holiday days during this period, ensuring a well-deserved break.

Responsibilities:

• Content Development: Create compelling and insightful articles, focused on business and travel journalism. Ensure content engages, informs accurately, and aligns with our mission to inform and inspire our audience.
• News Journalism: Engage in a fast-paced newsroom to publish press releases from companies within the travel industry
• Collaborative Projects: Partner with editorial and digital teams to conceptualize and produce multimedia content, enhancing stories with visual and interactive elements.
• Editorial Excellence: Maintain high editorial standards, proofreading and editing content for clarity, accuracy, and stylistic consistency. Participate in editorial planning and strategic discussions.
• Digital Engagement: Utilize digital platforms for content distribution, applying SEO best practices and social media strategies to maximize audience reach and interaction.
• Continuous Learning: Keep up to date with travel industry trends, emerging technologies, and journalistic best practices to continuously enhance content quality and relevance.

Qualifications:

• A bachelor’s degree in journalism, Mass Communication, or a related field.
• At least 2 years of professional experience in journalism, with a preference for backgrounds in business journalism.
• Demonstrated writing, editing, and storytelling skills, with a portfolio of high-quality journalistic content.
• Strong research skills and a dedication to journalistic ethics and thorough fact-checking.
• Proficient in digital publishing platforms, SEO, and social media engagement.
• Excellent organizational skills, capable of managing multiple projects and meeting deadlines.
• Self-motivated and adaptable, able to work effectively in a remote setting.
• Awareness of and compliance with Australian public holidays and specified company shutdown periods.

Position Summary:

The IT Specialist will provide essential technical support and assistance to end-users both onsite and remote, ensuring smooth and efficient operation of IT systems. This role involves resolving common hardware, software, and network-related issues, maintaining logs of support requests, creating knowledge bases, and delivering timely solutions. The ideal candidate should have a strong technical background and excellent problem-solving skills to address a variety of IT challenges effectively.

Responsibilities:

• Provide basic technical support and assistance to end-users.
• Diagnose and troubleshoot hardware and software issues.
• Resolve common IT issues related to network connectivity, including IP addressing, DNS, DHCP, VPNs, and Proxy.
• Maintain logs of support requests and resolutions using a ticketing system.
• Utilize remote desktop tools to assist users and resolve technical problems.
• Ensure timely resolution of IT support requests while maintaining a high level of customer satisfaction.

Qualifications:

• At least 2 years of experience in an IT-related field or a strong background in technical support.
• Strong knowledge of hardware and software troubleshooting.
• Proficiency in diagnosing and resolving network connectivity issues.
• Understanding of basic networking concepts, including IP addressing, DNS, DHCP, VPNs, and Proxy.
• Familiarity with remote desktop tools and ticketing systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to explain technical concepts to non-technical users.

Overview:

At MasTec Communications Group we build for the future. Yours and ours.

Position Summary:

As a Field Support Specialists, you are responsible for overseeing all phases of utility construction for various types of telecom projects. You will assists a team of construction professionals to produce high-quality work, in a safety-minded environment. You believe in doing the job right. Being the best. And you’re up for the challenge.

As a Field Support Specialists you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Job Details:

• Work Onsite | Bridgetowne Quezon City, PH
• Monday to Friday | Night Shift | 9 PM to 6 AM PHT
• Will follow US holidays

Responsibilities:

Pre-Construction Tasks: General Daily Activities

• Ensure all UDFs are current
• Participate in the Ops Team sign off
• Submit any material supplemental changes and notify Order Management

During Construction Task: General Daily Activities

• Email first day work order to assigned crew (market specific)
• Ensure safety documents are uploaded and properly complete daily
• Ensure EPL is scanned to site
• Ensure crew properly manages customer network access (EIM, NFSD, AccuV, etc)
• Coordinate to obtain approvals related to any build plan or design changes
• Request material supplemental orders, coordinate availability with warehouse, and facilitate timely delivery to crew or site
• When needed, facilitate WERF/OBF requests and work with WHSE EPL Lead/PM Team for timely delivery to crew or site.
• Collect deliverable from the contractor to ensure timely closeout, including; tape drops, EH&S, RET worksheets, and required testing reports.
• Coordinate and communicate integration and troubleshooting efforts between crew, contractor remote support, and interval teams.
• Score all appropriate construction tasks (aka milestones) or communicate to CPM when said task is done.
• Ensure outage requests are submitted and monitored to ensure timely completion.
• Assist CM with calling off any equipment rentals.
• Follow up on power delivery through installation.
• Assist with forecast accuracy (ensure the rolling 4 week horizon is being kept. Any slippage of current job that impacts the upcoming job will need to be escalated).
• Assist CM with making sure all permits are closed.
• For SPG – upload any deliverables required by the Tower companies.

Qualifications:

• You have a Bachelor’s Degree, preferably in Construction Management
• You have 3-5 years managing telecom construction projects 
• You have knowledge of telecom construction industry Coax Splicing, Fiber Splicing, Directional Drilling, map reading, etc. 
• You have knowledge of wireless construction.
• You have a track record of completing work with a high level of quality
• You have a knack for figuring out hard problems and enjoy a hands-on approach to your work
• You are looking for long term projects
• You enjoy problem-solving and like to troubleshoot problems as they arise in the field
• You have previous site management experience while maintaining a good relationship with client and suppliers
• You are proficient in Microsoft Office, particularly with Work, Excel and Project and the ability to learn custom software

Position Summary

The Engineering Recruiter plays a key role in driving revenue by building strong talent networks, partnering closely with clients, and executing with discipline and urgency. This is not a transactional recruiting role—success requires strategic relationship-building, consultative influence, and consistent production.

You will be responsible for engaging high-value engineering professionals, managing the full recruitment lifecycle, and ensuring both candidates and clients experience a high level of trust and partnership. The role demands structure, accountability, and a commitment to delivering results in a performance-driven environment.

Job Details

• Work setup: Work from home
• Schedule: Monday to Friday, 8:00 AM to 5:00 PM Central Time | 10:00 PM to 7:00 AM Manila Time
• Holidays: US Holidays

Key Responsibilities:

Talent Acquisition & Pipeline Development

• Build, nurture, and maintain a deep network of highly qualified engineering professionals.

• Conduct high-quality career conversations to understand candidate motivations, career goals, and technical experience.

• Source, screen, and assess talent through multiple channels, including cold outreach, referrals, and targeted market engagement.

Client Partnership & Recruitment Execution

• Match candidates to client opportunities with a long-term, consultative approach.

• Partner with clients to fill critical engineering roles, ensuring alignment on requirements, expectations, and hiring priorities.

Relationship Management & Advisory

• Build trust and credibility with both clients and candidates as a knowledgeable recruiting advisor.

• Provide market insights, talent recommendations, and strategic guidance throughout the hiring process.

• Maintain structured communication, follow-ups, and accurate pipeline management.

Performance & Production

• Conduct 8–12 meaningful candidate conversations per week.

• Deliver 3–5 qualified candidate submittals weekly.

• Achieve 1–3 placements per month (based on ramp-up).

• Prioritize workload using the organization’s role-tagging system to ensure focus on high-impact opportunities.

Qualifications & Experience:

• Minimum of 3 years of offshore recruitment experience supporting the US, UK, or Australian market.

• Experience in recruiting, staffing, or sales, preferably in a performance-driven environment.

• Experience recruiting for engineering or technical roles.

• Strong active listening and probing skills, with the ability to ask insightful questions.

• Ability to understand technical information and communicate responses clearly and effectively.

• Strong communication and interpersonal skills, with the ability to build meaningful, long-term relationships.

• High level of personal accountability, motivation, and ownership of results.

• Ability to work with structure, urgency, and consistent execution.

• Professional, positive, and solutions-oriented mindset.

• Demonstrated eagerness to learn, grow, and continuously develop professionally.

Position Summary:

We are seeking an experienced B2B Collections Specialist/Accounts Receivable professional to manage our commercial collections. This is a relationship-based role. You will be contacting business clients to resolve past-due invoices while ensuring the customer relationship remains positive.

You will work from a provided client list, keeping our Account Executives informed on every interaction, and reporting progress via a weekly tracking sheet. When not performing outreach, you will assist the Director of Client Services with database hygiene and data entry tasks.

Job Details:

• Onsite: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 9:00 PM to 6:00 AM (Philippine Time)
• *Following Selected Philippine Holidays

Key Responsibilities:

B2B Collections

• Strategic Outreach: Contact corporate clients via phone and email regarding past-due invoices, strictly following the priority list provided.
• Relationship Preservation: Utilize a “polite but persistent” approach. You are expected to secure payment commitments without being aggressive or abrasive.
• Internal Communication: Keep the Account Executive (Sales) copied and informed on all communications. You must recognize when a collection issue might jeopardize a future sale and flag it immediately.
• Reporting: Maintain a “Weekly Collections Tracking Sheet” with high attention to detail, updating promise-to-pay dates and status notes daily.
• Resolution: Navigate corporate Accounts Payable (AP) processes to find out why an invoice is stuck (e.g., missing PO, wrong format) and work with us to fix it.

Data Administration

• Database Hygiene: Execute data cleanup tasks as directed by the Director of Client Services (e.g., removing duplicate records, verifying addresses).
• Data Entry: Accurately input client information and service data into our systems.

Qualifications:

• Minimum 2–3 years of experience in B2B Collections, Commercial Finance, or Accounts Receivable.
• Native or near-native English is required for handling complex conversations with Finance Directors and Controllers.
• Ability to balance firmness with professionalism.
• Experience working in a role where you had to coordinate with internal Sales or Account Management teams.
• Advanced proficiency in Microsoft Excel (maintaining complex tracking sheets).
• Familiarity with [Your CRM] and [Your Accounting Software] is preferred.

Instructure is a global education technology company that develops learning management systems and digital assessment solutions used by schools, universities, and organizations worldwide. Their platforms support teaching, learning, and assessment delivery, helping improve educational outcomes at scale.

Job Details

Work setup: Onsite – Exxa, Bridgetowne

Work Schedule: Monday to Friday | 8:00 PM – 5:00 AM (PH Time)

Timezone: US Eastern Time (follows Daylight Saving adjustments)

KEY RESPONSIBILITIES

• Serve as the first point of contact for customer inquiries related to assessments, including scheduling, availability, scores, and reporting
• Triage and manage support cases efficiently within Salesforce
• Provide clear, accurate, and professional written communication to customers (primarily email-based support)
• Escalate cases appropriately to the Assessment Product team or Mastery Connect support team
• Meet service level expectations, including a 4-hour turnaround time for initial response (TIR)
• Utilize provided guides, templates, and workflows to ensure consistency in handling cases
• Support additional related tasks within Mastery Connect or adjacent support functions when needed

ESSENTIAL QUALIFICATIONS

• At least 1 year of experience in customer service or support roles
• Strong written communication skills (non-voice/email support preferred)
• Experience using Salesforce or CRM tools
• Detail-oriented with strong problem-solving and case management skills
• Amenable to onsite work and night shift schedule

PREFFERED QUALIFICATIONS

• Experience in email or back-office support
• Familiarity with educational standards or assessment tools
• Background in education, teaching, or academic support
• Experience working in process-driven environments

Job Title:
Project Accounting Analyst

Location:
Dominican Republic

Language Requirement:
Advanced English (both spoken and written) – CV must be in English

Submit your CV in English. Only candidates who meet the language and location requirements will be considered.

About the Role:

We are looking for a highly organized and detail-oriented Project Accounting Analyst to join our team. In this role, you will be pivotal in supporting the Project Set-Up team, ensuring accurate financial management of projects from creation through completion. You will handle financial coordination, data validation, and operational support, ensuring that projects are set up properly, transactions are processed efficiently, and deliverables are met on time with precision.

This is an on-site position in the Dominican Republic, ideal for candidates who thrive in a fast-paced environment and enjoy working with large sets of data and cross-functional teams.

What You’ll Be Doing:

• Project Set-Up & Monitoring:
  Manage the project/job creation queue, ensuring that all data is accurate, validated, and approved by the appropriate parties.
• Tracking & Reporting:
  Track project progress and deliverables, flag potential delays, and prepare regular status reports for stakeholders.
• Documentation & Organization:
  Keep project files up-to-date, well-organized, and easily accessible for team use.
• Financial Coordination:
  • Support the accounting team during month-end close to ensure all transactions are processed.
  • Handle order processing and project set-up tasks.
  • Perform reconciliations between different systems and project records.
• Quality Control:
  • Verify daily samples of completed project set-ups and provide feedback.
  • Assist supervisors with tracking key metrics and performance indicators.
• Issue Resolution:
  Proactively monitor risks and issues, escalate when needed, and communicate resolutions to market leads.
• Cross-Team Support:
  Coordinate with other teams on special projects and communicate any special processing requirements to team leads.

Who You Are:

• Detail-Oriented & Analytical:
  You have a keen eye for accuracy and enjoy working through complex problems with a hands-on approach.
• Strong Communicator:
  Excellent verbal and written communication skills in English, with the ability to explain issues and solutions clearly.
• Organized & Efficient:
  You excel at time management, planning, and multitasking in a dynamic environment.
• Collaborative:
  You work well with cross-functional teams and can effectively communicate across departments.

Your Skills & Experience:

• 5+ years of experience in Accounting (non-entry level; project or financial accounting experience preferred).
• Solid understanding of GAAP (preferably US GAAP).
• Advanced Excel skills are essential:
  • Experience working with large data sets (hundreds of columns/rows).
  • Ability to analyze, manage, and draw insights from complex data.
  • You will be tested on Excel proficiency during the interview process.
• Experience with Oracle ERP is a plus but not required.
• Strong ability to perform data analysis and manage financial transactions such as sales orders, billing, and discrepancy resolution.

Work Schedule:

• Monday to Friday, 8 AM – 5 PM EST.
• End-of-Month (EOM): Last day of the month requires a 5 PM – 2 AM EST shift.
• Initial training period (1-3 months): Monday to Friday, 8 AM – 5 PM EST.

Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions in a professional and courteous manner
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information regarding products, services, and policies
• Document interactions and update customer records in the system
• Follow communication scripts and quality guidelines when applicable
• Meet performance metrics related to quality, productivity, and attendance
• Collaborate with team members and supervisors to improve customer satisfaction

Requirements:

• High school diploma or equivalent (college studies are a plus)
• Strong communication skills (verbal and written)
• Customer-focused attitude with problem-solving skills
• Ability to work independently (especially for WFH roles)
• Basic computer skills and ability to navigate multiple systems
• Prior customer service or call center experience is a plus

Work Setup:

• Position available as Onsite or Work From Home, depending on operational needs
• Schedule and training details will be provided during the interview process

At MasTec Communications Group we build for the future. Yours and ours.

As a Project Scheduler, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsibilities

• Develop, implement, and maintain a scheduling management system
• Review the progressed schedules against the schedule deadlines
• Participate in meetings with senior operations management, peers, and/or customers
• Participate in estimating and bidding projects, contract negotiations, and change order preparation
• Identify potential scheduling delays and facilitate remedial action
• Monitor project progress with monitoring duties that include identifying critical activities and reviewing forecasts, and achievement dates
• Perform other duties as required or assigned

Qualifications

Key Responsibilities:

P6 (Primavera 6), scheduling experience, understanding of WBS, critical path methodology, MS excel, project coordination, convening and running schedule update meetings, professional business communications, comfortable with public speaking, telecom/wireline experience is a plus.

Software/Knowledge:

P6/Primavera 6 (required)

MS office suite (required)

Excel —pivot tables intermediate basis (nice to have)

Telecom experience (nice to have)

Good English skills both written and verbal- (required)

WBS ( nice to have)

Job Description

Overview

As a Claims Coordinator here at MasTec Communications Group gives you the opportunity to become a part of an engaging and growing industry.  As a Claims Coordinator, you will have the opportunity to utilize your skill set, work in a safety-minded environment, and join us in expanding technology for a better community. MasTec Communications Group takes great pride in providing engineering, construction, and design and management solutions that meet the growing telecommunications needs throughout the United States. Join our fast-growing team of professionals and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety! Make it Safe, Make it Personal, Make it Home

Responsibilities

As a Claims Coordinator, you will support the Operations Department by administering claims for damages & vehicle accidents.

In addition, you will:

• Facilitate damage and vehicle claims company-wide

• Coordinate with insurance representative on claims and accidents

• Prepare and present reports summarizing accidents, utility hits, damages, injuries and near misses

• Maintain relationships between the company and outside agencies such as Insurance Carrier and Insurance Broker

Qualifications

About You:

• You have a working knowledge of the insurance industry

• You have a working knowledge of Microsoft Office and the ability to learn custom software

• You have excellent verbal, written, phone, and interpersonal skills

• You enjoy working in a fast-paced high volume work environment

• You have positive people skills and a pleasant demeanor

Position Summary

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

This position is open to candidates with backgrounds in Web Development, Bot Development, UI/UX, or Automation, with a strong requirement for basic design skills to support visual layout and content presentation.

Job Details:
Work from Home
Monday to Friday | 9 AM to 6 PM CST
*Following PH Holidays

Responsibilities

• Collaborate with the CPO to support bot-building initiatives.

• Assist clients with bot management while maintaining minimal customer service/account management functions.

• Set up, edit, and test engagement agents using provided scripts and guidelines.

• Load content, check functionality, and perform simple updates.

• Identify and flag technical issues for escalation to the core team.

• Apply basic design skills for light image editing, layout adjustments, and content formatting.

• Ensure bots provide a smooth and user-friendly experience aligned with UI/UX best practices.

• Generate AI agent videos using internal tools/software.

• Adapt quickly to new tools and processes, with training provided to enable you to build your first bot within 2 weeks.

Additional UX / Front-end QA Responsibilities

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.

• Review and validate UI components, interactions, and visual elements for consistency and usability.

• Identify UX issues related to user flow, navigation, readability, and accessibility.

• Test animations, buttons, links, images, and embedded media for functional accuracy.

• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.

• Perform cross-browser and responsiveness checks as required.

Qualifications

• UI/UX design background with a good eye for layouts, user flows, and aesthetics.

• This alone can qualify a candidate for the role.

• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience:

• Web Development (WordPress, drag-and-drop builders, or basic coding exposure).

• Automation Tools (Zapier, n8n, Make, or similar workflow automation platforms).

• Bot Development (experience building or managing bots on chatbot/conversational AI platforms).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).

• Detail-oriented, adaptable, and comfortable learning new technology.

• Enthusiastic about AI, no-code platforms, and automation.

• Strong problem-solving and communication skills.

• Ability to work independently and collaborate with leadership and clients.

• Video Editing skills is an advantage.

Added Account Management Experience

• Serve as the primary point of contact for assigned client accounts throughout onboarding, build, launch, and ongoing optimization phases

• Translate client business goals, workflows, and customer journeys into effective chatbot strategies and functional designs

• Manage client communication, expectations, timelines, and deliverables to ensure on-time, high-quality implementations

• Conduct discovery calls, requirements gathering, and solution walkthroughs with stakeholders

• Oversee configuration, testing, deployment, and iteration of chatbot solutions for client accounts

• Monitor bot performance and client satisfaction; proactively recommend improvements and optimizations

• Coordinate with internal product, engineering, and support teams to resolve issues and implement enhancements

• Maintain accurate account documentation, specifications, and change requests within internal systems

• Provide client training, documentation, and best-practice guidance to ensure successful adoption

• Identify opportunities for upsells, expansions, and renewals based on client needs and performance data

• Support troubleshooting, escalation, and post-launch optimization as needed

• Contribute client feedback and insights to the product roadmap and feature prioritization process

Position Summary

The US Accountant is a vital role within the Finance Department, responsible for maintaining the integrity and accuracy of financial records. This position involves a broad range of accounting responsibilities, including general ledger management, financial statement preparation, collaboration with cross-functional teams, data analysis, budgeting support, compliance adherence, accounts payable and receivable processing, payroll administration, reconciliations, and participation in audits. The ideal candidate is well-versed in GAAP and committed to continuous improvement in financial processes.

Job Details

• Work from Home
• Monday to Friday | 9:00 AM – 6:00 PM (Schedule may be adjusted during peak periods such as month-end closing and reporting)
• Following PH Holidays (Subject to adjustment during peak periods such as month-end closing and reporting)

Responsibilities

• Financial Record Keeping: Prepare and maintain accurate financial records, including general ledger entries, reconciliations, and journal entries.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP).
• Data Analysis: Conduct regular analysis of financial data to identify trends, inconsistencies, and areas for process improvement.
• Budgeting Support: Assist in budgeting and forecasting processes by providing insights and recommendations to management.
• Accounts Processing: Manage accounts payable and receivable transactions, including invoice verification, payment processing, and collections.
• Reconciliation: Perform monthly balance sheet reconciliations (e.g., bank reconciliation, AR aging, lapsing, prepaid amortization schedules, deferred revenue) to ensure accuracy and completeness of financial data.
• Audit Participation: Participate in internal and external audits by providing required documentation and support.
• Credit Liquidation Reporting: Prepare or assist in the preparation of monthly corporate credit liquidation reports.

• Client Invoice Recording:

1. Record and post client invoices accurately and on time in the accounting system.
2. Verify invoice details, including client information, dates, amounts, and supporting documentation.
3. Identify and report discrepancies or missing information to the appropriate teams.
4. Maintain organized and up-to-date invoice records (digital and/or physical).
5. Assist with month-end and year-end closing activities related to invoicing.

• Payroll Processing

1. Perform administrative tasks using Gusto Payroll.
2. Review and process employee wages, overtime, bonuses, and deductions accurately and on schedule.
3. Ensure compliance with federal, state, and local payroll regulations and tax laws.
4. Address employee payroll inquiries and resolve discrepancies promptly.
5. Maintain organized and confidential payroll records.
6. Ensure the security and accuracy of payroll data.

• Compliance

1. Prepare and record monthly accruals for U.S. federal corporate income tax in accordance with applicable accounting standards and regulatory requirements.
2. Prepare and record monthly accruals for state and local income taxes, ensuring compliance with state-specific regulations.
3. Coordinate with external U.S. tax advisors and accountants to support timely and accurate preparation and filing of federal, state, and local tax returns.
4. Maintain documentation and schedules supporting tax positions, accruals, and filings for audit and compliance purposes.

Month-End Closing Responsibilities

1. Lead and execute month-end close activities to ensure accuracy and completeness of financial results.
2. Record recurring and adjusting journal entries, including transfer pricing cost recognition for intercompany activities across local sites (PH, SA, DR, MG, AM).
3. Prepare monthly variance analysis for revenue and expense accounts to explain material movements and validate trends.
4. Reconcile key general ledger accounts and investigate variances prior to close finalization.
5. Compute and record accruals for recurring expenses without invoices to ensure proper period recognition.
6. Collaborate with cross-functional teams to obtain supporting information and resolve discrepancies promptly.
7. Coordinate with the finance team to support reporting and budgeting requirements.

• Stakeholder & Management Collaboration (Financial Reporting)

1. Partner with internal teams including accounting, FP&A, operations, and other business units to gather, validate, and interpret financial data.
2. Assist in preparing and communicating financial results, insights, and performance drivers to senior management and executive stakeholders.
3. Collaborate with cross-functional partners to improve reporting processes, data quality, and automation initiatives.
4. Serve as a finance liaison during audits, financial reviews, and compliance reporting, providing timely and accurate information to internal and external stakeholders.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA or equivalent certification preferred.
• Minimum of 5 years of professional accounting experience, with at least 3 years in U.S. Accounting.
• Strong knowledge of GAAP and relevant financial regulations.
• Excellent analytical, organizational, and communication skills.
• Experience with accounting software such as QuickBooks and Excel.
• Strong attention to detail and accuracy.
• Commitment to ethical practices and regulatory compliance.

Position Summary:

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

Job Details:

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• Following US Holidays

Responsibilities:

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

Qualifications:

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

We are seeking a skilled Technical Support Representative with excellent interpersonal skills to join our team. The Technical Support Representative will be responsible for providing end user support, troubleshooting technical issues, providing timely customer feedback, and documentation of customer cases. The successful candidate will have a degree in Information Technology, experience providing support within a Microsoft environment, and excellent English communication skills.

Job Details:

• Technical Support Representative
• Work from Home
• Monday to Friday, 8am-5pm or 9am-6pm Eastern Time (Rotating Saturday 9am-2pm Eastern Time)

Responsibilities:

• Provide end user support by responding to technical inquiries and troubleshooting technical issues.
• Communicate with customers to quickly get to the root cause of their problem and provide timely and accurate feedback.
• Conduct follow-ups with customers to ensure that their problem has been resolved to their satisfaction.
• Utilize ticketing system (Freshdesk) to track customer issues and resolutions.
• Document all customer interactions to maintain a comprehensive history of customer cases.
• Perform other ad-hoc tasks as needed.

Qualifications:

• A degree in Information Technology or related field.
• At least 1-2 years of experience providing support within a Microsoft environment.
• Excellent English communication skills, with the ability to communicate complex technical concepts to non-technical customers.
• Experience with a ticketing system, preferably Freshdesk.
• Ability to quickly learn and adapt to new technologies and processes.
• Strong people skills, with the ability to build positive relationships with customers.
• Strong problem-solving skills, with the ability to identify and resolve technical issues efficiently and effectively.

The Technical QA is responsible for reviewing quality specifications and technical design documents to provide timely and meaningful feedback. You are also expected to create detailed and well-structured test plans and test cases.

Job Details:

• Technical QA
• Eastwood Libis QC (hybrid setup)
• Monday to Friday | 11 AM to 8 PM Manila Time

Responsibilities:

• GAP Analysis
• Conduct sanity testing on the current version of the system, then create JIRA cards based on Gap Analysis
• Verify the backlogs based on the raised JIRA cards
• Define severity of backlogs and address priority based on the deadlines/timeline given
• Give a projection of the effort needed to accomplish testing of backlogs
• Create test cases based on the client specification
• Verify JIRA cards ready for QA, then tag them accordingly based on the test results, linking the JIRA cards to test cases
• Conduct Sanity Testing on live environment to verify that the fixes/changes were deployed properly
• API Testing

Qualifications:

• 5 years’ experience in a Technical QA Role
• Experience with Automation Testing
• Experience with API Testing
• Experience working with an offshore team
• Experience with Various QA Tools
• Experience with the following tools would be a HUGE Plus (Jira, Confluence and Zephyr)
• Good communication skills
• Excellent Documentation Experience

Job Overview
The Supplier Success Specialist is responsible for supporting supplier performance and order management by monitoring communications, resolving issues, and ensuring suppliers meet operational standards. This role engages with suppliers primarily through email, as well as phone, live chat, and ticketing systems, while utilizing tools such as SAP Business One and Jira Service Management. The ideal candidate is detail-oriented, proactive in identifying trends across support requests, and capable of providing insights that help improve supplier performance. The position also involves inbound and outbound communication with suppliers and maintaining accurate documentation across CRM and ERP systems.

Job Details
Work setup: Work from Home
Schedule: Monday to Friday | 2 AM to 11 AM EST
Holiday: Will follow Philippine Holidays

Responsibilities

• Monitor supplier order updates and ensure timely communication with relevant stakeholders.
• Support supplier compliance and address performance or behavioral issues when necessary.
• Generate and maintain reports using SAP Business One.
• Manage supplier correspondence through Jira Service Management and other support platforms.
• Maintain accurate documentation of supplier interactions within CRM and ERP systems.
• Serve as the primary SAP Business One support resource within the Customer Support team.
• Provide professional support to suppliers through email, phone, live chat, and ticketing channels.
• Identify recurring issues or trends and escalate insights to support operational improvements.

Qualifications

• Strong verbal and written English communication skills, including the ability to handle objections professionally.
• Experience working in a customer support or supplier support environment.
• Familiarity with CRM or ERP systems, with SAP Business One experience preferred.
• Ability to navigate multiple systems and tools efficiently.
• Strong attention to detail and compliance awareness.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, performance-driven support environment.

Summary:

The Sourcing Associate plays a critical role in our talent acquisition process. This entails utilizing a variety of recruitment channels to identify and connect with potential candidates, ensuring they are not only qualified for the role but also a tailored fit. You will work closely with Recruiters to expedite the hiring process, maintain a robust pipeline of candidates, and contribute to the efficiency of our talent identification process for future positions.

Job Details:

• Position: Sourcing Associate
• Onsite Work Setup – Eastwood Quezon City
  
• Possible Shifts:
  • Monday to Friday | 9 AM to 6 PM
  • Monday to Friday | 12 PM to 9 PM

Responsibilities:

• Utilize various recruitment channels (Jobstreet, Monster, Facebook, LinkedIn, social media, etc.) to proactively source and connect with potential candidates.
• Calling out candidates and conducting initial screenings tailored to the role, ensuring candidates are an excellent fit for the position.
• Review candidate resumes to assess their qualifications and endorse qualified applicants to the Recruiters.
• Format resumes for client submittal or benchmarking.
• Maintain regular follow-ups with candidates.
• Send emails to candidates as part of the initial screening process.
• Develop and nurture a network of highly qualified candidates and maintain a pipeline for various positions.
• Upload candidate resumes in the Applicant Tracking System.
• Ensure that the status of jobs and candidate information in the Applicant Tracking System is consistently updated.
• Generate and send daily and weekly reports on sourcing and screening activities.
• Perform other ad hoc tasks as required to support the recruitment process.

Qualifications:

• Bachelor’s degree in Human Resources or a related field.
• Fresh graduates are welcome to apply.
• Preferably with at least 1 year of experience in a similar role including callouts to potential candidates.
• Strong English communication skills.
• Familiarity with social networks, professional sites, and job boards.
• Highly collaborative and able to work effectively in a team.
• Excellent time management skills.
• Sophisticated and professional demeanor.
• Smart and adaptable to changing recruitment needs.

Job Overview
The Service Desk Dispatcher is responsible for coordinating and managing service requests to ensure efficient delivery of technical support services. This role serves as the primary point of contact for customers regarding service coordination and scheduling. The position involves managing ticket workflows, prioritizing requests, coordinating technical support staff schedules, and ensuring that service level agreements (SLAs) are met. The ideal candidate has experience in Managed Service Provider (MSP) environments, strong organizational skills, and the ability to manage multiple support requests while maintaining excellent customer service.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 12:00 PM – 9:00 PM EST | PH Timezone
Training Schedule: Monday to Friday | 9:00 AM – 6:00 PM EST (first 2 weeks)
Holiday: Will follow US holidays

Responsibilities

• Act as the primary point of contact for customers to coordinate service delivery.
• Manage and schedule technical support staff using the ConnectWise calendar to maximize resource utilization.
• Pre-process service requests received through email, phone, chat, or manual entry.
• Create and manage service tickets for technical support teams.
• Prioritize service requests based on urgency, importance, and SLA requirements.
• Monitor remote monitoring and management (RMM) alerts and respond accordingly.
• Track the availability and location of technical support staff to ensure timely support delivery.
• Coordinate scheduling for routine, on-demand, and emergency service requests.
• Maintain the Dispatch Portal to accurately reflect scheduled work and staff availability.
• Ensure the ConnectWise calendar accurately reflects staff status, including on-site, remote, or out-of-office assignments.
• Communicate with clients and internal teams to ensure efficient scheduling and resolution of support requests.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Generate reports on resource utilization and service request completion for the Service Desk Manager.
• Provide basic technical support for simple or quick requests when possible.
• Maintain accurate documentation of all service requests and updates within the ticketing system.

Qualifications

• Experience working within an MSP (Managed Service Provider) environment preferred.
• Familiarity with ticket lifecycle management, dispatch workflows, and SLA management.
• Experience using ConnectWise or similar service management platforms.
• Strong organizational and scheduling skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills with strong customer service orientation.
• Experience monitoring and responding to RMM alerts and notifications.
• Basic knowledge of Windows desktop support and end-user computing.
• Familiarity with Microsoft 365 / Office 365 user management.
• Ability to work effectively in a fast-paced support environment while maintaining attention to detail.

Job Overview
We are seeking a Senior General Ledger Accountant responsible for ensuring accurate financial reporting, maintaining general ledger accounts, and supporting accounting operations across multiple entities. The role involves managing reconciliations, supporting financial close processes, and ensuring compliance with Generally Accepted Accounting Principles (GAAP) and company policies. The ideal candidate has strong technical accounting knowledge, analytical skills, and the ability to collaborate with internal teams and international stakeholders.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 3:00 PM – 12:00 AM PH Timezone
Holiday: Philippine Holidays

Responsibilities

• Ensure accurate and timely compilation, analysis, and reporting of accounting information in accordance with GAAP and company policies.

• Perform daily cash management activities, including reconciliation of multiple bank accounts.

• Prepare and perform monthly, quarterly, and annual general ledger account reconciliations, investigating and resolving discrepancies or variances.

• Support month-end, quarter-end, and year-end closing activities, including preparation of journal entries such as accruals and prepaids.

• Analyze cumulative translation adjustments (CTA) related to foreign currency gain or loss and coordinate with international accountants to ensure accurate reporting.

• Maintain general ledger accounts and support subsidiary partners with GL-related functions.

• Provide timely and accurate accounting information and analysis to internal stakeholders as needed.

• Support internal and external audit activities within assigned responsibilities.

• Manage and provide support for statutory audits across entities under scope.

• Prepare supporting documentation for financial reporting requirements, including SEC filings where applicable.

• Ensure accounting records and documentation are maintained in accordance with company document retention policies.

• Provide accounting guidance and support to other departments on financial-related matters.

• Perform additional accounting duties as required.

Qualifications

• Bachelor’s degree in Accounting or a related field.

• Experience in general ledger accounting, financial reporting, and reconciliation processes.

• Experience supporting multinational accounting operations is preferred.

• Strong technical and analytical accounting skills.

• Excellent communication skills with the ability to collaborate with local and international teams and communicate financial information to non-financial stakeholders.

• Ability to manage multiple priorities and meet deadlines, especially during high-volume reporting periods.

• Strong proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience using Oracle ERP systems, particularly modules related to general ledger, accounts receivable, and cash management.

• Prior exposure to international accounting environments or multinational companies.

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
• Contribute to overall team targets and performance objectives.
• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.
• Maintain high accuracy in CRM records and call documentation.
• Provide transparency in reporting of pipeline, conversion, and outcomes.
• Escalate customer complaints, compliance concerns, or system issues promptly.
• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
• Protect confidential customer and company information at all times.
• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Proven call center or telesales experience
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach

Position Summary

The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.

Job Details:

Work Schedule: Saturday to Wednesday, 12:00 AM – 9:00 AM (Manila Time)

Training Schedule: Monday to Friday, 10:00 PM – 7:00 AM (Manila Time) – 2-week onboarding

Work Setup: Remote (Work from Home)

Holidays followed: To be discussed during training period

Responsibilities

Recruiting and Pipeline Management

• Support the full caregiver recruitment lifecycle, including:

• Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates
• Scheduling and coordinating interviews
• Conducting reference checks
• Conducting interviews

• Proactively identify pipeline gaps and collaborate with the team to meet hiring needs

Scheduling Support

• Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including:
• Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps
• Sending shift confirmations, reminders, and follow-ups to caregivers
• Monitoring unconfirmed shifts and assisting with outreach to secure coverage

• Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions

• Identify and escalate scheduling challenges

• Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand

Operations

• Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.

• Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)

• Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.

Qualifications

• At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing

• Excellent English skills—reading, writing, and speaking (clear, professional communication required)

• Strong organizational skills and very high attention to detail

• Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint

• Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)

• Flexible with schedule, especially during training or as company needs evolve

• Proactive, positive attitude, and a willingness to learn and adapt

• Strong alignment with a family-first, service-oriented team culture

Position Summary

The Property Accountant will manage daily accounting activities and will be responsible for ensuring the financial accuracy of assigned properties. The PA will maintain an audit- and report-ready portfolio by keeping accounts current, reconciled, and transparent. The ideal candidate will have a strong understanding of accounting principles and demonstrate a high level of attention to detail. In this role, the PA is expected to develop a comprehensive understanding of their assigned properties and apply that expertise to deliver timely, accurate financial reporting and forecasting.

Job Details

• Schedule: 8 AM to 5 PM, Monday to Friday, Eastern
• Work Arrangement: Work from Home
• Holiday to follow: Philippine Holidays

Responsibilities

Accounting Transactions

• Post and process journal entries to ensure all business transactions are recorded
• Weekly bank reconciliations and cash reporting
• Update financial data in databases to ensure that information will be accurate and immediately available when needed

Monthly / Year End Closings

• Preparation of monthly, quarterly, and annual closings
• Annual CAM-Tax-Insurance escalations and preparation of tenant packages
• Provide vendor backup for monthly sales usage.

Financial Reporting

• Process balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
• Complete quarterly property snapshots and financial statements
• Prepare and submit weekly/monthly reports not limited to aging reports

Qualifications

• Proven experience as a junior accountant
• Excellent organizing abilities, with great attention to detail
• Good with numbers and figures and an analytical acumen
• Good understanding of accounting and financial reporting principles and practices
• Excellent knowledge of MS Office. Familiarity with Yardi a plus
• BSc/Ba in accounting, finance or relevant field

Accounting Leadership Principles

As a member of the Accounting Department, the Property Accountant will be expected to demonstrate our Accounting Leadership Principles to help accelerate the company’s strategy:

1. Ownership Mentality – Act as an owner of our properties and financial processes.
2. Master the Fundamentals – Build trust by demonstrating deep expertise in financial planning and reporting.
3. Solve for Scale – Implement scalable solutions that anticipate and drive 25% Net Operating Income growth by 2027.
4. Gold-Standard Communications – Deliver financial insights and correspondence at the highest professional level.
5. Build Team Capacity – Develop internal financial talent and empower team members to excel in their roles.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

Summary:

The primary responsibility of the Medical Billing Specialist – Collections is to assist our clients in collecting payments from the insurance companies for their medical services rendered to their patients. This includes charge entry and providing exceptional customer service.

Job Details:

• Medical Billing Specialist – Collections 

• Work from home

• Monday to Friday | 9:00 PM to 6:00 AM (Manila)

• *Following US Holidays

Responsibilities:

• Review/Analyze explanation of benefits (EOB), Remittance Advice, and Denials from Payers to drive resolution for account receivables.

• Preparation and analysis of aging reports.

• Use all channels avaailable to resolve and collect account receivables with payers which includes but is not limited to utilizing payer portals and outbound calls to the provider desk.

• Review or update claims corrections and uploads required documents in our clearinghouse portals.

• Identifying underpayments and preparing documents for appeals

• Creating batches and post-received payments.

• Code claims accordingly with CPT and ICD 10s codes.

• Perform other duties assigned by the management.

• Post charges to create a claim and submit it to our clearinghouses.

• Contact patients, providers, and payers to check eligibility, pre-cert, or follow up on claims/appeals.

• Ability to work well independently and communicate efficiently and respectfully with patients and insurance representatives.

• Identify billing errors and denials, by understanding the problem and resubmit corrected claims or take other appropriate action to resolution.

Qualifications:

• At least 3 years of experience in Medical Billing and Collections.

• Knowledge of medical billing codes, including CPT and HCPCS coding, claims modifiers, and ICD-10 diagnosis coding.

• Familiarity with Revenue Cycle Management (RCM) systems, Practice Management Systems (PMS), and tools.

• Understanding of different types of insurance coverages and claims, including Health, Workers’ Comp, and Auto

• Ability to read and interpret EOBs (Explanation of Benefits)

• Experience with coordinating with insurance companies.

• Strong adaptability and ability to learn quickly.

• Proven efficiency and punctuality in completing tasks.

• Previous experience in Orthopedic, Spine Surgery and Pain Management Specialty a plus

Position Summary:

We are looking for an experienced Medical Billing Specialist – AR and Charge Entry to join our healthcare team. This role requires a minimum of 3 years of experience in Accounts Receivable (AR) and proficiency in English due to frequent interactions with insurance payors. The ideal candidate will have extensive knowledge of Practice Management (PM) and Electronic Medical Record (EMR) systems, claims processing procedures, insurance portal usage, and basic Microsoft Excel knowledge. As a vital member of our team, you will ensure accurate and efficient medical billing processes without management responsibilities.

Job Details:

• Work from home
• Monday to Friday | 9 PM to 6 AM Manila Time
• *Following US Holidays

Responsibilities:

• Data Entry: Enter CPT and diagnostic codes into EMR accurately and efficiently.
• Claims Processing: Review and process insurance claims, ensuring accuracy and completeness of all necessary information. Rectify any discrepancies or errors in submissions.
• Denial Processing: Follow-up on unpaid claims via insurance portals and payor calls. Determine reason for denial and work it, based on company guidelines.
• Posting Payments: Post patient payments and EOB’s received in the mail, and ERA’s from payors.
• Dispute Resolution: Address and resolve billing disputes, discrepancies, and denied claims. Collaborate with insurance companies, healthcare providers and other team members for efficient problem-solving.
• Medical Records: Process medical record requests and submit records via fax, e-mail or portal to third parties and/or insurance companies.
• Documentation: Maintain detailed records of billing inquiries, and resolutions. Ensure proper documentation and filing of all billing and insurance information.

Qualifications:

• Minimum of 3 years’ experience in medical billing, specifically in Accounts Receivable.
• Proficiency in English with excellent verbal and written communication skills.
• Extensive experience with PM/EMR systems.
• Strong understanding of medical billing processes, insurance claims, and payment verification.
• Ability to explain complex billing concepts clearly.
• Proven track record in dispute resolution and claims processing.
• Exceptional organizational skills and attention to detail for accurate documentation and record-keeping

Position Summary:

The Medical Billing Specialist will provide appropriate coding on the client’s treatment plan and tests. They are responsible for entering and coding patients’ services into a computer system and generating invoices to be sent to insurance companies and clients. Responsibilities also include administrative duties where applicable.

Job Details:

• Work from Home
• Mondays to Fridays | 9 PM to 6 AM (PH Time)

Responsibilities:

• Weekly, the Biller will create the census from Kipu reporting. The Biller will review referrals and authorizations from Kipu and request information as needed from UR. With information obtained from reports the census will be created for each facility. Claims will be updated and entered into CMD and billed that night.
• The Biller will enter new patients from KIPU into CMD. This will include all patient demographics, insurance, diagnosis, admit dates, insured parties, and authorizations.
• Request any missing patient information and update demographics from corresponding departments.
• Follow all regulations and guidelines set by insurance in regard to posting charges.
• The Biller will update new insurances and maintain CMD for all insurance entities.
• The Biller will print paper claims as needed.
• Develop and maintain a tracking system of outgoing claims including reporting. Reports should be updated and sent weekly.
• Follow set billing processes and procedures by insurance and by billing department guidelines.
• The Biller is responsible for resubmitting corrected claims as assigned by management and Collectors.
• Participate in staff meetings as needed
• Maintains and adheres to all policy and procedures respecting confidentiality of client’s rights, anonymity, communication either written or verbal regarding client’s identity and situation
• Maintains documentation and files in an organized manner
• Communicate clearly with other coworkers within their department, Billing Manager, UR Specialist and Admissions Department.
• Work as a positive team member.
• Additional duties may be assigned to employee as needed.
• Maintain strict client confidentiality.

Position Summary:

This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

Job Details:

• Work from Home
• Schedule: Monday to Friday 8 PM to 5 AM

Responsibilities

• Provides resolution for escalated service tickets
• Works with clients to evaluate and solve technical problems
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
• Configures and supports internal and/or external customer networks
• Develops and maintains all systems, applications, security, and network configurations
• Troubleshoots network performance in coordination with NOC team
• Recommends upgrades, patches, and new applications and equipment
• Maintains a log of completed work using an incident-tracking application
• Create and update support documentation in accordance with standards to improve future troubleshooting efforts
• Provide support for special projects including new customer onboarding, O365 migrations, and Azure migration

Requirements

• 3+ years recent computer, server, and network troubleshooting experience
• Certifications: MCP, MCSA, CCNA, or similar
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to effectively and efficiently troubleshoot technical problems
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
• Advanced knowledge of computer and server hardware
• Familiarity with network troubleshooting
• Professional customer service skills
• Strong written and oral communication skills
• Ability and willingness to work in an environment providing 24x7x365 support
• Ability and willingness to participate in a standard on-call rotation for afterhours support
• Customer-oriented and cool-tempered
• Uphold company core values and standard with all customers

The Level I IT Help Desk Technician position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the current status of the issue. You will also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution at times to non-technical users. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Details:
Work from Home
Monday to Friday | 10:00 PM to 7:00 AM Manila Time

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Create and update support documentation in accordance with standards to improve future troubleshooting efforts
• Develop and apply images to workstations using Microsoft MDT

Qualifications:

• A high school diploma or equivalent Previous experience in a similar customer service or technical support role is beneficial, but not always mandatory, as some companies may provide on-the-job training.
• Strong knowledge of computer hardware, operating systems (such as Windows or macOS), and common software applications.

• Familiarity with troubleshooting common computer issues, including network connectivity problems, software installation and configuration, printer issues, and basic hardware repairs.
• Understanding of computer networks, including TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Basic knowledge of Active Directory or similar user management systems.
• Excellent communication skills, both verbal and written, to interact with end-users in a professional and courteous manner.
• Strong problem-solving skills to identify, analyze, and resolve technical issues.
• Willingness to work collaboratively with other team members to resolve complex or escalated issues.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as many service desks operate 24/7.

Desired Certifications

• AZ-900 Azure Fundamentals
• COMPTia A+
• COMPTia Security+
• COMPTia Network+

Position Summary:

Our client is seeking a highly motivated Level 1 Mandarin Software Support Specialist to join our customer support team. This individual will serve as the first point of contact for customer support requests via email and ticketing systems. This individual will be responsible for managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.

The ideal candidate is detail-oriented, customer-focused, and possesses excellent communication skills (read, write, and speak) in Mandarin. The individual should be able to quickly learn business-centric software solutions to effectively support end-users is a must.

Job Details:

• Work from Home
• Sunday to Thursday | 8:30 AM to 5:30 PM (Eastern European Time)
• Sunday to Thursday | 2:30 PM to 11:30 PM (PH Time)

Key Responsibilities:

Ticket Management and Triage

• Monitor and manage a queue of incoming support tickets.
• Assess, prioritize, and categorize tickets based on severity, impact, and urgency.
• Triage issues to the appropriate internal teams when necessary while maintaining clear ownership until resolution.

Customer Support

• Respond promptly to email-based customer inquiries in Mandarin with professionalism and empathy.
• Resolve common issues independently by following established support workflows and documentation requirements with the Zendesk application.
• Collaborate with customers to gather relevant information, troubleshoot, and provide clear, actionable solutions.
• Escalate complex or unresolved issues to Level 2 & 3 support, ensuring all details are documented thoroughly.

Documentation and Reporting

• Maintain accurate, detailed, and organized records of all customer interactions, troubleshooting steps, and resolutions using the Mandarin language.
• Contribute to the creation and improvement of knowledge base articles, FAQs, and user documentation.
• Thoroughly review, retest, and document a backlog of tickets to determine if issues persist or have been resolved.
• Identify recurring issues and trends and report them to the Support Manager for proactive resolution.

Learning and Software Expertise

• Rapidly learn and develop expertise with the client’s CMMS+ application.
• A deep knowledge of this complex software is a key success criterion.
• Stay updated on software updates, new features, and industry best practices to deliver accurate support.

Customer Experience

• Act as a customer advocate, ensuring user satisfaction and a positive support experience.
• Communicate effectively and empathetically to build trust and maintain strong customer relationships.
• Proactively follow up on open tickets to ensure timely resolution and customer success.

Qualifications:

Education and Experience

• 2+ years of experience in customer support, helpdesk, or software support roles.
• Experience managing support tickets in a CRM or ticketing system (e.g., Zendesk, Freshdesk, or similar).

Technical Skills

• Ability to learn and understand business-centric software systems quickly.
• Proficiency in Microsoft Office Suite and comfort using other software tools including Jira.
• Basic understanding of software troubleshooting principles.
• Basic understanding of data structures and databases.

Communication Skills

• Exceptional verbal and written communication skills in English.
• Ability to explain technical concepts clearly and concisely to non-technical users.

Key Competencies

• Strong organizational and time management skills to manage multiple priorities.
• Detail-oriented with excellent problem-solving and analytical skills.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently, adapt to change, and thrive in a fast-paced environment.

Preferred Skills (Nice to Have)

• Experience supporting SaaS-based software.
• Familiarity with ticketing systems like Salesforce, Zendesk, Jira Service Desk, or ServiceNow.
• Knowledge of CMMS or related software, such as ERP, EAM, Inventory Control & Management.
• Prior experience in technical documentation or knowledge base content creation.

Job Overview

The Inside Sales Executive (ISE) will drive inbound sales for Aspire’s Employer of Record (EOR) product. This role owns the customer journey from first contact through onboarding, acting as a trusted advisor for global hiring, compliance, and payroll solutions in a fast-growing fintech environment.

Job Details

Work setup: Work-from-Home
Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PH Timezone
Holiday: Will follow US holidays

Responsibilities

• Own and manage inbound leads for Aspire’s Employer of Record (EOR) product
• Conduct discovery calls to understand customer hiring needs, geographies, and compliance requirements
• Deliver product demos and solution walkthroughs
• Qualify, progress, and close high-intent inbound leads
• Support customers through EOR onboarding from contract signing to first employee activation
• Coordinate payroll setup, deposits, and early lifecycle execution
• Collaborate with product, operations, and compliance teams on complex deals
• Maintain accurate CRM records, pipeline hygiene, and forecasts

Qualifications

• 2+ years experience in Inbound Sales, Inside Sales, or Account Management
• Experience selling B2B SaaS, Fintech, HRTech, or services-led products
• Proven ability to independently run discovery calls, demos, and close deals
• Strong communication skills and customer-first mindset

About the Role

The Implementation Builder is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the Roofr platform by translating customer-provided documentation into platform-ready configurations.

But this isn’t just data entry — this role blends technical precision and a knowledge of roofing that we will be able to provide you during the training period. You will build accounts based on the documents provided by customers and the training we provide you as well. You’ll also need to thrive in a dynamic, fast-paced environment where processes evolve rapidly as we scale and introduce new features or processes.

Job Details:

• Permanent Work from Home
• Monday to Friday | 9 PM to 6 AM (Manila Time)

What You’ll Do:

• Platform Configuration: Configure and tailor customer accounts based on documentation and direction from the Implementation Specialist.
• CRM & Data Management: Maintain clean and organized customer records in Hubspot, with high standards of data hygiene and accuracy.
• File Handling: Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
• Internal Collaboration: Work cross-functionally with Implementation Specialists and your fellow Builders to keep onboarding efficient, precise, and customer-focused.
• Adapt & Learn: Embrace changes in tools, processes, and product features with agility and a growth mindset.
• Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.

Who You Are

• Fast Learner in Fast-Paced Settings: You’re energized by change and can adapt quickly when processes or tools evolve.
• Detail-Oriented & Tech-Savvy: You’re meticulous when it comes to handling customer data, and comfortable working with tools like Excel and CRMs like Hubspot.
• Confident & Outspoken: You aren’t shy — you’re proactive in asking questions, surfacing blockers, and collaborating with the team.
• Committed to Excellence: You care about doing good work and contributing to a team that’s building something great.

Required Skills & Experience

• 1–2 years in data entry, implementation, setting up platforms or similar roles.
• Experience with CRM tools (preferably Hubspot).
• Strong written English — grammar, clarity, and tone matter.
• Familiarity with converting file types (PDF to CSV, Excel, etc.).
• Ability to interpret various document types with precision.
• Strong organizational skills and high attention to detail.

Bonus Points

• Exposure to the roofing, construction, or home services industry.
• Passion for startups, scaling processes, and continuous improvement.

Position Summary:

The Financial Reporting Accountant is responsible for supporting the HQ accounting team in monthly financial reporting, intercompany eliminations, year-end closing, and financial consolidation activities, as well as preparing audit schedules, tax filings, and quarterly financial analyses. Additionally, the Financial Reporting Accountant provides support for payroll and treasury functions and assists with other special projects as assigned.

What’s in it for you?

• Competitive Salary
• Health Insurance (HMO)
• Expanded maternity leave up to 120 days
• Expanded paternity leave up to 30 days
• Allowances
• Paid Time Off (Vacation Leaves Are Convertible to cash if unused)
• Company-wide events
• Fun & Relaxed environment

Work Set-up: Work From Home

Schedule: Monday to Friday, initially from 3:00 PM to 12:00 AM Manila Time, with a possible transition to either 9:30 PM–6:30 AM or 8:30 PM– 5:30 AM Manila Time (depending on daylight saving), as required by the client.

Holidays: To follow US Holidays

Responsibilities:

Responsibilities include but are not limited to:

•Liaison with the countries to request and receive year-end global reporting

packages such as audit reports, tie out schedule and supporting documents

•Assist in the review of documents submitted by the countries and mapping of the

countries trial balances to the global chart of account

•Upload the countries trial balances to the consolidation software and reconcile

the countries’ audit report with the countries’ trial balances

•Reconcile intercompany for interim and year end

•Assist in the global consolidation and elimination for the 50+ legal entities

•Assist in the preparation of consolidated financial statements and supporting

schedules according to audit requests

•Assist in the preparation of tax returns and supporting schedules according to

the US tax rules

•Assist with donor reports and audits, as needed

•Assist with intercompany eliminations and group financial consolidation

•Assist in documentation and monitoring of internal controls

•Assist with other projects, as assigned

•Assist in the grant revenue recognition review

•Support the payroll accountant to prepare regular and ad hoc reports necessary for the internal and external report

•Support the treasury functions

Qualifications:

• Bachelor’s or higher degree in Accounting required
• Minimum of five (5) years’ experience of accounting in one of the following required: 1) publicly traded company, or 2) public accounting firm or 3) large privately held company required. Prior public accounting experience preferred
• CPA License preferred
• Strong understanding of accounting theory
• Meticulously detail oriented and organized in workload
• Ability to follow guidance and meet assigned deadlines
• Excellent quantitative and qualitative analytical skills
• Excellent problem-solving skills
• Excellent communication and interpersonal skills with a customer service focus and able to write clear, precise, concise email to internal customers whose English is not their first language
• High proficiency in Microsoft Office (Outlook, Excel, PowerPoint, and Word), 10-key adding machine, high WPM keyboarding (typing) required
• Strong keyboarding skills
• Willingness to learn consolidation and tax software experience
• Ability to be a team player and flexible to adapt to changing business needs of the organization and team
• Be able to fit in DKT decentralized organization culture, result oriented, being nimble and flexible to be adoptive to new process and environment in a fast-growing business environment.

The Expeditor is responsible for managing vendor purchase orders from issuance through invoicing, ensuring timely delivery and resolution of issues while providing a high level of customer service. This role supports Buyers in developing competitive and reliable sources of supply for a wide range of products in support of federal contracts.

Job Details:

Work Setup: Onsite (EXXA)

Work Schedule:  Monday to Friday | 8 AM – 5 PM (Manila Time)

Holidays: Following PH Holidays

Responsibilities

• Expedite vendor purchase orders to ensure customer-required delivery dates are met and to support the contractual goal of 98% on-time delivery.
• Communicate with suppliers to track Estimated Delivery Dates (EDD), Estimated Ship Dates (ESD), shipment tracking details, and overall order progress; update ERP systems with accurate memos, notes, and EDDs.
• Expedite urgent items and maintain up-to-date purchase order status.
• Notify Receiving and relevant stakeholders of purchase orders requiring special or urgent handling.
• Expedite parts shortages and collaborate with Buyers to initiate corrective actions to resolve shortages.
• Investigate and coordinate fulfillment of special conditions, including requests for material substitutions.
• Ensure timely receipt of acceptance documentation, including receiving reports and Proof of Delivery (POD).
• Create fulfillments and receipts in NetSuite.
• Investigate and reconcile discrepancies related to billing, damaged claims, and duplicate shipments; flag discrepancies to Accounts Payable as needed.
• Create invoices in NetSuite.
• Request Bills of Lading (BOL) for U.S. Flag shipments and verify vessel compliance.
• Prepare shipping documentation (Commercial Invoice, Packing List, etc.) for air and sea freight deliveries.
• Coordinate consolidated shipments with warehouse operations.
• Maintain POD documentation and assist with DLA Fast Pay audits.
• Process 865 Required Delivery Date (RDD) change requests with DLA and update NetSuite accordingly.
• Assist with Accounts Receivable discrepancies and process write-offs as directed.
• Conduct post-award cost negotiations when required.
• Perform other related duties as assigned.

Requirements

• High School Diploma or equivalent, with relevant work experience.
• Customer service experience preferred, with strong organizational and time management skills.
• Government logistics experience preferred.
• Military experience preferred.
• Material import/export logistics experience preferred.
• Proficiency in Microsoft Office Suite and Google Docs.
• Experience with NetSuite is a plus.

Position Summary

We are looking for a highly organized, proactive, and detail oriented Executive Assistant to support senior stakeholders in a global business environment. This role will focus heavily on complex calendar management, international travel coordination, expense processing, and day to day administrative support.

The ideal candidate is polished, resourceful, and capable of working independently while supporting multiple senior professionals across different time zones. This role is best suited for someone with prior experience supporting offshore executives and managing fast moving schedules, travel plans, and executive priorities.

Job Details

• Work setup: Work from home

• Schedule: Monday to Friday, 5:00 PM to 2:00 AM Manila

• Holiday schedule: UK Holidays

Responsibilities

Executive Support and Calendar Management

• Manage complex calendars for senior stakeholders across multiple time zones

• Schedule internal and external meetings while ensuring efficient use of executives’ time

• Anticipate and resolve calendar conflicts, scheduling overlaps, and last minute changes

• Coordinate meeting logistics and ensure executives are fully briefed and prepared

• Maintain visibility across multiple stakeholders’ schedules and priorities

Travel Coordination

• Handle domestic and international travel arrangements, including flights, hotels, and ground transportation

• Coordinate with travel providers or appointed travel partners to ensure bookings are accurate and aligned with executives’ preferences

• Prepare clear and complete travel itineraries

• Provide ongoing support for travel related changes, disruptions, or urgent requests

• Support executives with travel coordination across different regions and time zones

Expense Management

• Process, track, and reconcile executive expenses in line with company policies

• Maintain complete and accurate records of receipts, submissions, and approvals

• Use internal expense systems and tools efficiently

• Ensure expenses are submitted on time and properly documented

Administrative Coordination

• Manage communication through Outlook, email, and other internal systems

• Provide administrative follow through on action items, documents, and executive requests

• Maintain a high level of confidentiality and professionalism in handling sensitive information

• Support ad hoc coordination needs as required by the business

Qualifications

• Minimum of 3 to 5 years of experience in an Executive Assistant, Personal Assistant, Virtual Assistant, or similar executive support role

• Demonstrated experience supporting senior leaders, offshore clients, or both

• Proven ability to support multiple executives simultaneously

• Strong experience in managing complex calendars across multiple stakeholders and time zones

• Solid experience in coordinating travel arrangements, including flights, hotel bookings, and ground transportation

• Experience in processing and managing expenses through an expense management platform, preferably SAP Concur

• Proficient in Microsoft Outlook and Microsoft Office applications

• Excellent written and verbal communication skills in English

• Highly organized with strong attention to detail

• Able to work independently and effectively in a remote environment

• Demonstrates a high level of professionalism, discretion, and confidentiality

Job Description

Overview

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.

MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services.

At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

Responsibilities:

As a Data Entry Billing Clerk, you are responsible for performing clerical work in reviewing, processing, and maintenance of basic accounting or engineering-related documents. You believe in doing the job right. Being the best. And you’re up for the challenge.

In addition, you will:

• Work directly with the office staff (Regional Management, project managers, accounting) and assist with multiple and varied tasks
• Keep all office documents filed (paper/electronically), organized, and maintained
• Be responsible for the accurate, efficient, and timely payment of subcontractors
• Review invoices for appropriate documentation and approval before payment
• Enter invoices in a timely and accurate manner daily, with proper approvals
• Process 2 and 3-way purchase order invoices and act as a primary contact between internal and external customers to resolve issues that arise
• Provide accurate and effective document preparation and records management.
• Perform other related duties as required

Qualifications

About You:

• You have a track record of completing work with a high level of quality
• You have a knack for figuring out hard problems and enjoy a hands-on approach to your work
• You have three or more years of clerical experience
• You have strong computer and business solutions software skills
• You possess excellent time management skills and the ability to multitask and prioritize work
• You’re able to perform accurate computations and verification of data
• Able to prepare basic reports
• Able to use word processing, spreadsheet, database, and related software applications