Overview
A global ecommerce technology and logistics platform supporting retailers and brands across North America required scalable back office support as operational volume increased. The provider manages high volume order fulfillment, vendor coordination, marketplace operations, and financial workflows that depend on accuracy and consistent execution. As workload grew, the organization needed a dependable offshore operations team to support accounting, documentation, and data integrity across departments.
Sourcefit built and now operates a dedicated operations team that supports financial workflows, documentation review, and daily coordination across the provider’s internal systems.
The challenge
- Growing operational and financial volume across marketplace and fulfillment channels
- Rising demand for accurate documentation, data updates, and vendor follow up
- Limited domestic hiring capacity for specialized finance and back office roles
- Need for stable support across multiple departments with predictable ramp cycles
- Pressure to maintain accuracy and continuity as customer and vendor networks expanded
Our approach
Sourcefit built and operates a 50-plus-member operations team that supports the provider across accounting, documentation review, vendor communication, and back office workflows tied to marketplace and fulfillment activity. The team works within standardized processes that maintain accuracy in data updates, documentation handling, and daily coordination across departments.
During setup, Sourcefit:
- Recruited accounting, documentation, and back office specialists aligned to operational requirements
- Designed onboarding and skills development for financial accuracy, documentation review, and vendor follow up
- Integrated daily workflows for data updates, order related documentation, and coordination across internal systems
- Standardized validation rules and documentation procedures to maintain consistency and data integrity
- Introduced reporting and QA reviews to track task accuracy, exceptions, and workflow patterns
- Planned scheduling and workforce allocation to sustain reliable coverage during operational peaks
Today, Sourcefit continues to manage the operations team with structured oversight, documentation updates, and ongoing training. Quality reviews, performance tracking, and coordinated workforce planning support stable throughput and long term operational continuity as the provider directs daily priorities.
Results
- 50 plus full time specialists supporting finance, documentation, and operational workflows
- Improved documentation reliability through consistent data updates and vendor coordination
- Stronger financial and operational accuracy supported by standardized workflows and structured daily execution
- 2 to 4 week hiring cycles maintained for finance and operations roles
- Lower internal workload achieved through long term workforce continuity and structured departmental support
Key takeaways
Dedicated teams support high volume workflows: Finance and documentation specialists sustain accuracy during periods of growth.
Structured processes improve consistency: Standardized workflows strengthen financial reliability and reduce operational variance.
Predictable hiring cycles enable stable capacity: Regular recruitment cycles support operational growth and workload changes.
Industry learnings
Ecommerce and logistics platforms depend on consistent financial accuracy and documentation reliability to maintain service quality. Offshore teams provide the capacity and structure needed to support high volume workflows across multiple retail channels. This engagement illustrates how disciplined finance and back office operations strengthen marketplace performance and vendor relationships.
Learn more
Sourcefit helps ecommerce and logistics organizations build finance, documentation, and back office teams that support accurate and scalable operations.
Explore SourceCX for integrated support workflows and WorkingAI for document processing automation.
Contact our ecommerce solutions team to learn how structured operations can support your growth.
