Overview
An e-commerce platform supporting complex order fulfillment and vendor coordination required additional finance and back office capacity as the organization scaled. As transaction volume and operational complexity increased, internal teams faced growing pressure to maintain accounting accuracy, documentation integrity, and vendor follow up across multiple workflows.
Sourcefit built and now operates a dedicated finance and back office support organization that assists with accounting execution, documentation review, and coordinated operational workflows across the platform.
The challenge
- Increasing accounting and documentation workload tied to e-commerce growth
- Rising volume of vendor coordination and order related follow up
- Dependence on accurate data updates across finance and operations systems
- Limited internal capacity to scale finance and back office roles quickly
- Need for consistent execution across recurring financial workflows
Our approach
Sourcefit built and operates a 50 plus member finance and back office operations team embedded into the platform’s daily workflows.
During setup, Sourcefit:
- Recruited specialists supporting accounting, accounts payable, documentation review, and vendor coordination
- Maintained 2 to 4 week hiring cycles to scale capacity in line with operational demand
- Supported recurring workflows including invoice processing, data updates, and order related documentation
- Implemented standardized processes to maintain financial accuracy and operational consistency
- Provided ongoing oversight and coordination across finance and back office roles
Today, Sourcefit continues to operate the program with stable coverage and trained specialists integrated into daily e-commerce operations.
Results
- 50 plus full time finance and back office specialists supporting e-commerce workflows
- Consistent execution of accounting and documentation processes through standardized workflows
- Improved reliability across vendor coordination and data accuracy
- Predictable hiring timelines enabling controlled scale
- Long term team continuity supporting sustained operations
Key takeaways
E-commerce finance operations require disciplined execution: Accounting and documentation accuracy become more critical as operations scale.
Dedicated teams improve operational stability: Embedded specialists provide continuity across recurring finance and back office workflows.
Structured hiring supports growth: Predictable recruitment timelines enable scale without disrupting internal teams.
Industry learnings
E-commerce organizations rely on stable finance and back office operations to support vendor coordination, documentation accuracy, and accounting integrity. Offshore finance teams provide scalable capacity and structured execution as operational complexity increases.
This engagement demonstrates how dedicated finance and back office teams support e-commerce operations while maintaining financial discipline.
Learn more
Sourcefit builds dedicated finance and back office teams for e-commerce organizations that require structured workflows and reliable execution.
Learn more about our accounting and finance outsourcing capabilities here.
For organizations extending these operations with integrated reporting and coordination workflows, explore SourceCX. For automation across documentation, validation, and finance processes, see WorkingAI.
To discuss scalable, low risk finance and back office support for e-commerce platforms, contact the Sourcefit team.
