Job Title:
Project Accounting Analyst

Location:
Dominican Republic

Language Requirement:
Advanced English (both spoken and written) – CV must be in English

Submit your CV in English. Only candidates who meet the language and location requirements will be considered.

About the Role:

We are looking for a highly organized and detail-oriented Project Accounting Analyst to join our team. In this role, you will be pivotal in supporting the Project Set-Up team, ensuring accurate financial management of projects from creation through completion. You will handle financial coordination, data validation, and operational support, ensuring that projects are set up properly, transactions are processed efficiently, and deliverables are met on time with precision.

This is an on-site position in the Dominican Republic, ideal for candidates who thrive in a fast-paced environment and enjoy working with large sets of data and cross-functional teams.

What You’ll Be Doing:

• Project Set-Up & Monitoring:
  Manage the project/job creation queue, ensuring that all data is accurate, validated, and approved by the appropriate parties.
• Tracking & Reporting:
  Track project progress and deliverables, flag potential delays, and prepare regular status reports for stakeholders.
• Documentation & Organization:
  Keep project files up-to-date, well-organized, and easily accessible for team use.
• Financial Coordination:
  • Support the accounting team during month-end close to ensure all transactions are processed.
  • Handle order processing and project set-up tasks.
  • Perform reconciliations between different systems and project records.
• 품질 관리:
  • Verify daily samples of completed project set-ups and provide feedback.
  • Assist supervisors with tracking key metrics and performance indicators.
• Issue Resolution:
  Proactively monitor risks and issues, escalate when needed, and communicate resolutions to market leads.
• Cross-Team Support:
  Coordinate with other teams on special projects and communicate any special processing requirements to team leads.

Who You Are:

• Detail-Oriented & Analytical:
  You have a keen eye for accuracy and enjoy working through complex problems with a hands-on approach.
• Strong Communicator:
  Excellent verbal and written communication skills in English, with the ability to explain issues and solutions clearly.
• Organized & Efficient:
  You excel at time management, planning, and multitasking in a dynamic environment.
• Collaborative:
  You work well with cross-functional teams and can effectively communicate across departments.

Your Skills & Experience:

• 5+ years of experience in Accounting (non-entry level; project or financial accounting experience preferred).
• Solid understanding of GAAP (preferably US GAAP).
• Advanced Excel skills are essential:
  • Experience working with large data sets (hundreds of columns/rows).
  • Ability to analyze, manage, and draw insights from complex data.
  • You will be tested on Excel proficiency during the interview process.
• Experience with Oracle ERP is a plus but not required.
• Strong ability to perform data analysis and manage financial transactions such as sales orders, billing, and discrepancy resolution.

Work Schedule:

• Monday to Friday, 8 AM – 5 PM EST.
• End-of-Month (EOM): Last day of the month requires a 5 PM – 2 AM EST shift.
• Initial training period (1-3 months): Monday to Friday, 8 AM – 5 PM EST.

Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

주요 책임:

• Handle inbound and/or outbound customer interactions in a professional and courteous manner
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information regarding products, services, and policies
• Document interactions and update customer records in the system
• Follow communication scripts and quality guidelines when applicable
• Meet performance metrics related to quality, productivity, and attendance
• Collaborate with team members and supervisors to improve customer satisfaction

요구 사항:

• High school diploma or equivalent (college studies are a plus)
• Strong communication skills (verbal and written)
• Customer-focused attitude with problem-solving skills
• Ability to work independently (especially for WFH roles)
• Basic computer skills and ability to navigate multiple systems
• Prior customer service or call center experience is a plus

Work Setup:

• Position available as Onsite or Work From Home, depending on operational needs
• Schedule and training details will be provided during the interview process

마스텍 커뮤니케이션 그룹은 미래를 위해 구축합니다. 여러분과 우리의 미래.

As a Project Scheduler, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

책임

• 일정 관리 시스템 개발, 구현 및 유지 관리
• Review the progressed schedules against the schedule deadlines
• Participate in meetings with senior operations management, peers, and/or customers
• Participate in estimating and bidding projects, contract negotiations, and change order preparation
• 잠재적인 일정 지연을 파악하고 문제 해결을 촉진하세요.
• Monitor project progress with monitoring duties that include identifying critical activities and reviewing forecasts, and achievement dates
• 필요하거나 할당된 기타 업무 수행

자격

Key Responsibilities:

P6 (Primavera 6), scheduling experience, understanding of WBS, critical path methodology, MS excel, project coordination, convening and running schedule update meetings, professional business communications, comfortable with public speaking, telecom/wireline experience is a plus.

Software/Knowledge:

P6/Primavera 6 (required)

MS office suite (required)

Excel —pivot tables intermediate basis (nice to have)

Telecom experience (nice to have)

Good English skills both written and verbal- (required)

WBS ( nice to have)

직무 설명

개요

As a Claims Coordinator here at MasTec Communications Group gives you the opportunity to become a part of an engaging and growing industry.  As a Claims Coordinator, you will have the opportunity to utilize your skill set, work in a safety-minded environment, and join us in expanding technology for a better community. MasTec Communications Group takes great pride in providing engineering, construction, and design and management solutions that meet the growing telecommunications needs throughout the United States. Join our fast-growing team of professionals and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety! Make it Safe, Make it Personal, Make it Home

책임

As a Claims Coordinator, you will support the Operations Department by administering claims for damages & vehicle accidents.

또한

• Facilitate damage and vehicle claims company-wide

• Coordinate with insurance representative on claims and accidents

• Prepare and present reports summarizing accidents, utility hits, damages, injuries and near misses

• Maintain relationships between the company and outside agencies such as Insurance Carrier and Insurance Broker

자격

사용자 정보:

• You have a working knowledge of the insurance industry

• You have a working knowledge of Microsoft Office and the ability to learn custom software

• You have excellent verbal, written, phone, and interpersonal skills

• You enjoy working in a fast-paced high volume work environment

• You have positive people skills and a pleasant demeanor

포지션 요약

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

이 직책은 웹 개발, 봇 개발, UI/UX 또는 자동화 분야의 경력을 가진 지원자에게 열려 있으며, 시각적 레이아웃과 콘텐츠 프레젠테이션을 지원할 수 있는 기본 디자인 기술이 요구됩니다.

Job Details:
Work from Home
Monday to Friday | 9 AM to 6 PM CST
*Following PH Holidays

책임

• CPO와 협력하여 봇 구축 이니셔티브를 지원하세요.

• 최소한의 고객 서비스/계정 관리 기능을 유지하면서 봇 관리로 고객을 지원하세요.

• 제공된 스크립트 및 가이드라인을 사용하여 참여 에이전트를 설정, 편집 및 테스트합니다.

• 콘텐츠를 로드하고, 기능을 확인하고, 간단한 업데이트를 수행합니다.

• 기술 문제를 파악하여 핵심 팀에 에스컬레이션할 수 있도록 플래그를 지정합니다.

• 가벼운 이미지 편집, 레이아웃 조정 및 콘텐츠 서식을 위한 기본 디자인 기술을 적용합니다.

• 봇이 UI/UX 모범 사례에 따라 원활하고 사용자 친화적인 경험을 제공하도록 합니다.

• 내부 도구/소프트웨어를 사용하여 AI 상담원 동영상을 생성하세요.

• 2주 이내에 첫 번째 봇을 구축할 수 있도록 제공되는 교육을 통해 새로운 도구와 프로세스에 빠르게 적응할 수 있습니다.

Additional UX / Front-end QA Responsibilities

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.

• Review and validate UI components, interactions, and visual elements for consistency and usability.

• Identify UX issues related to user flow, navigation, readability, and accessibility.

• Test animations, buttons, links, images, and embedded media for functional accuracy.

• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.

• Perform cross-browser and responsiveness checks as required.

자격

• 레이아웃, 사용자 흐름, 미학에 대한 안목이 있는 UI/UX 디자인 배경이 있어야 합니다.

• 이것만으로도 해당 역할의 후보 자격을 얻을 수 있습니다.

• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience:

• 웹 개발(워드프레스, 드래그 앤 드롭 빌더 또는 기본 코딩 노출).

• 자동화 도구(Zapier, n8n, Make 또는 이와 유사한 워크플로 자동화 플랫폼).

• 봇 개발(챗봇/대화형 AI 플랫폼에서 봇을 구축하거나 관리한 경험).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).

• 디테일 지향적이고 적응력이 뛰어나며 새로운 기술을 편안하게 배울 수 있습니다.

• AI, 노코드 플랫폼, 자동화에 대한 열정을 가지고 있습니다.

• 강력한 문제 해결 능력과 커뮤니케이션 능력.

• 독립적으로 일하고 경영진 및 고객과 협업할 수 있는 능력.

• 동영상 편집 기술이 있으면 유리합니다.

Added Account Management Experience

• Serve as the primary point of contact for assigned client accounts throughout onboarding, build, launch, and ongoing optimization phases

• Translate client business goals, workflows, and customer journeys into effective chatbot strategies and functional designs

• Manage client communication, expectations, timelines, and deliverables to ensure on-time, high-quality implementations

• Conduct discovery calls, requirements gathering, and solution walkthroughs with stakeholders

• Oversee configuration, testing, deployment, and iteration of chatbot solutions for client accounts

• Monitor bot performance and client satisfaction; proactively recommend improvements and optimizations

• Coordinate with internal product, engineering, and support teams to resolve issues and implement enhancements

• Maintain accurate account documentation, specifications, and change requests within internal systems

• Provide client training, documentation, and best-practice guidance to ensure successful adoption

• Identify opportunities for upsells, expansions, and renewals based on client needs and performance data

• Support troubleshooting, escalation, and post-launch optimization as needed

• Contribute client feedback and insights to the product roadmap and feature prioritization process

포지션 요약

The US Accountant is a vital role within the Finance Department, responsible for maintaining the integrity and accuracy of financial records. This position involves a broad range of accounting responsibilities, including general ledger management, financial statement preparation, collaboration with cross-functional teams, data analysis, budgeting support, compliance adherence, accounts payable and receivable processing, payroll administration, reconciliations, and participation in audits. The ideal candidate is well-versed in GAAP and committed to continuous improvement in financial processes.

작업 세부 정보

• 재택 근무
• Monday to Friday | 9:00 AM – 6:00 PM (Schedule may be adjusted during peak periods such as month-end closing and reporting)
• Following PH Holidays (Subject to adjustment during peak periods such as month-end closing and reporting)

책임

• Financial Record Keeping: Prepare and maintain accurate financial records, including general ledger entries, reconciliations, and journal entries.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP).
• Data Analysis: Conduct regular analysis of financial data to identify trends, inconsistencies, and areas for process improvement.
• Budgeting Support: Assist in budgeting and forecasting processes by providing insights and recommendations to management.
• Accounts Processing: Manage accounts payable and receivable transactions, including invoice verification, payment processing, and collections.
• Reconciliation: Perform monthly balance sheet reconciliations (e.g., bank reconciliation, AR aging, lapsing, prepaid amortization schedules, deferred revenue) to ensure accuracy and completeness of financial data.
• Audit Participation: Participate in internal and external audits by providing required documentation and support.
• Credit Liquidation Reporting: Prepare or assist in the preparation of monthly corporate credit liquidation reports.

• Client Invoice Recording:

1. Record and post client invoices accurately and on time in the accounting system.
2. Verify invoice details, including client information, dates, amounts, and supporting documentation.
3. Identify and report discrepancies or missing information to the appropriate teams.
4. Maintain organized and up-to-date invoice records (digital and/or physical).
5. Assist with month-end and year-end closing activities related to invoicing.

• Payroll Processing

1. Perform administrative tasks using Gusto Payroll.
2. Review and process employee wages, overtime, bonuses, and deductions accurately and on schedule.
3. Ensure compliance with federal, state, and local payroll regulations and tax laws.
4. Address employee payroll inquiries and resolve discrepancies promptly.
5. Maintain organized and confidential payroll records.
6. Ensure the security and accuracy of payroll data.

• 규정 준수

1. Prepare and record monthly accruals for U.S. federal corporate income tax in accordance with applicable accounting standards and regulatory requirements.
2. Prepare and record monthly accruals for state and local income taxes, ensuring compliance with state-specific regulations.
3. Coordinate with external U.S. tax advisors and accountants to support timely and accurate preparation and filing of federal, state, and local tax returns.
4. Maintain documentation and schedules supporting tax positions, accruals, and filings for audit and compliance purposes.

Month-End Closing Responsibilities

1. Lead and execute month-end close activities to ensure accuracy and completeness of financial results.
2. Record recurring and adjusting journal entries, including transfer pricing cost recognition for intercompany activities across local sites (PH, SA, DR, MG, AM).
3. Prepare monthly variance analysis for revenue and expense accounts to explain material movements and validate trends.
4. Reconcile key general ledger accounts and investigate variances prior to close finalization.
5. Compute and record accruals for recurring expenses without invoices to ensure proper period recognition.
6. Collaborate with cross-functional teams to obtain supporting information and resolve discrepancies promptly.
7. Coordinate with the finance team to support reporting and budgeting requirements.

• Stakeholder & Management Collaboration (Financial Reporting)

1. Partner with internal teams including accounting, FP&A, operations, and other business units to gather, validate, and interpret financial data.
2. Assist in preparing and communicating financial results, insights, and performance drivers to senior management and executive stakeholders.
3. Collaborate with cross-functional partners to improve reporting processes, data quality, and automation initiatives.
4. Serve as a finance liaison during audits, financial reviews, and compliance reporting, providing timely and accurate information to internal and external stakeholders.

자격

• 회계, 재무 또는 관련 분야의 학사 학위.
• CPA or equivalent certification preferred.
• Minimum of 5 years of professional accounting experience, with at least 3 years in U.S. Accounting.
• Strong knowledge of GAAP and relevant financial regulations.
• Excellent analytical, organizational, and communication skills.
• Experience with accounting software such as QuickBooks and Excel.
• Strong attention to detail and accuracy.
• Commitment to ethical practices and regulatory compliance.

포지션 요약:

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

작업 세부 정보:

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• 미국 공휴일 따르기

책임:

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

자격:

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• 뛰어난 구두 및 서면 커뮤니케이션 능력.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

We are seeking a skilled Technical Support Representative with excellent interpersonal skills to join our team. The Technical Support Representative will be responsible for providing end user support, troubleshooting technical issues, providing timely customer feedback, and documentation of customer cases. The successful candidate will have a degree in Information Technology, experience providing support within a Microsoft environment, and excellent English communication skills.

작업 세부 정보:

• Technical Support Representative
• 재택 근무
• Monday to Friday, 8am-5pm or 9am-6pm Eastern Time (Rotating Saturday 9am-2pm Eastern Time)

책임:

• Provide end user support by responding to technical inquiries and troubleshooting technical issues.
• Communicate with customers to quickly get to the root cause of their problem and provide timely and accurate feedback.
• Conduct follow-ups with customers to ensure that their problem has been resolved to their satisfaction.
• Utilize ticketing system (Freshdesk) to track customer issues and resolutions.
• Document all customer interactions to maintain a comprehensive history of customer cases.
• 필요에 따라 다른 임시 작업을 수행합니다.

자격:

• A degree in Information Technology or related field.
• At least 1-2 years of experience providing support within a Microsoft environment.
• Excellent English communication skills, with the ability to communicate complex technical concepts to non-technical customers.
• Experience with a ticketing system, preferably Freshdesk.
• Ability to quickly learn and adapt to new technologies and processes.
• Strong people skills, with the ability to build positive relationships with customers.
• Strong problem-solving skills, with the ability to identify and resolve technical issues efficiently and effectively.

The Technical QA is responsible for reviewing quality specifications and technical design documents to provide timely and meaningful feedback. You are also expected to create detailed and well-structured test plans and test cases.

작업 세부 정보:

• Technical QA
• Eastwood Libis QC (hybrid setup)
• Monday to Friday | 11 AM to 8 PM Manila Time

책임:

• GAP Analysis
• Conduct sanity testing on the current version of the system, then create JIRA cards based on Gap Analysis
• Verify the backlogs based on the raised JIRA cards
• Define severity of backlogs and address priority based on the deadlines/timeline given
• Give a projection of the effort needed to accomplish testing of backlogs
• Create test cases based on the client specification
• Verify JIRA cards ready for QA, then tag them accordingly based on the test results, linking the JIRA cards to test cases
• Conduct Sanity Testing on live environment to verify that the fixes/changes were deployed properly
• API Testing

자격:

• 5 years’ experience in a Technical QA Role
• Experience with Automation Testing
• Experience with API Testing
• Experience working with an offshore team
• Experience with Various QA Tools
• Experience with the following tools would be a HUGE Plus (Jira, Confluence and Zephyr)
• Good communication skills
• Excellent Documentation Experience

Job Overview
The Supplier Success Specialist is responsible for supporting supplier performance and order management by monitoring communications, resolving issues, and ensuring suppliers meet operational standards. This role engages with suppliers primarily through email, as well as phone, live chat, and ticketing systems, while utilizing tools such as SAP Business One and Jira Service Management. The ideal candidate is detail-oriented, proactive in identifying trends across support requests, and capable of providing insights that help improve supplier performance. The position also involves inbound and outbound communication with suppliers and maintaining accurate documentation across CRM and ERP systems.

Job Details
Work setup: Work from Home
Schedule: Monday to Friday | 2 AM to 11 AM EST
Holiday: Will follow Philippine Holidays

책임

• Monitor supplier order updates and ensure timely communication with relevant stakeholders.
• Support supplier compliance and address performance or behavioral issues when necessary.
• Generate and maintain reports using SAP Business One.
• Manage supplier correspondence through Jira Service Management and other support platforms.
• Maintain accurate documentation of supplier interactions within CRM and ERP systems.
• Serve as the primary SAP Business One support resource within the Customer Support team.
• Provide professional support to suppliers through email, phone, live chat, and ticketing channels.
• Identify recurring issues or trends and escalate insights to support operational improvements.

자격

• Strong verbal and written English communication skills, including the ability to handle objections professionally.
• Experience working in a customer support or supplier support environment.
• Familiarity with CRM or ERP systems, with SAP Business One experience preferred.
• Ability to navigate multiple systems and tools efficiently.
• Strong attention to detail and compliance awareness.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, performance-driven support environment.

포지션 요약

We are seeking a highly detail-oriented Supplier Operations Associate to manage the onboarding of new suppliers as well as maintain and load accurate, high-quality product catalog data on our platform. In this role, you’ll be responsible for working directly with suppliers to guide them through our onboarding processes, review and validate complex life sciences catalog data, and ensure all information is complete, accurate, and optimized for our platform.

You will collaborate closely with the Supplier Operations team and other internal teams to ensure timely and accurate catalog uploads, resolve discrepancies, and maintain clear documentation throughout the process. Your attention to detail will directly impact the quality of the data our customers rely on. You may also provide support for projects related to technical integrations for suppliers on the platform, aiming to increase supplier and customer experience and improve efficiency.

작업 세부 정보:

• Monday to Friday | 8:30 PM to 5:30 AM (Manila Time)
• 상시 재택 근무

책임:

• Ensure the accuracy, completeness, and consistency of supplier product catalogs and supplier company data. Follow and implement structured processes for efficient catalog onboarding and data management.
• Communicate clearly and professionally with suppliers to explain onboarding requirements and provide feedback.
• Diligently and frequently follow up with suppliers for deliverables that impact customer launches and procurement goals for existing customers
• Track progress, maintain organized documentation, and follow up promptly on supplier inquiries.
• Collaborate with Product Data and Engineering teams to prepare, validate, and submit catalog data for upload.
• Investigate and escalate issues proactively and provide solutions to resolve data inconsistencies or gaps.

자격:

• 학사 학위가 필요합니다.
• Minimum of 2 – 3 years in a client-facing business role with experience managing product or catalog data.
• Intermediate Excel skills with a proven track record of working with complex spreadsheets and datasets.
• Exceptional attention to detail and organizational skills, with the ability to work independently.
• 강력한 서면 및 구두 커뮤니케이션 능력.
• Experience with MS Office (Word, Excel, Outlook).
• Bonus: Experience with JIRA, CRM systems such as Hubspot, and experience in tech supporting customer integrations

요약:

The Sourcing Associate plays a critical role in our talent acquisition process. This entails utilizing a variety of recruitment channels to identify and connect with potential candidates, ensuring they are not only qualified for the role but also a tailored fit. You will work closely with Recruiters to expedite the hiring process, maintain a robust pipeline of candidates, and contribute to the efficiency of our talent identification process for future positions.

작업 세부 정보:

• 포지션 소싱 어소시에이트
• Onsite Work Setup – Eastwood Quezon City
  
• 가능한 교대 근무:
  • 월요일 ~ 금요일 | 오전 9시 ~ 오후 6시
  • 월요일 ~ 금요일 | 오후 12시 ~ 오후 9시

책임:

• 다양한 채용 채널(잡스트리트, 몬스터, 페이스북, 링크드인, 소셜 미디어 등)을 활용하여 잠재적인 후보자를 적극적으로 발굴하고 연결하세요.
• 지원자를 모집하고 역할에 맞는 초기 심사를 실시하여 지원자가 해당 직무에 적합한 인재인지 확인합니다.
• 후보자 이력서를 검토하여 자격을 평가하고 적격 지원자를 채용 담당자에게 추천합니다.
• 클라이언트 제출 또는 벤치마킹을 위해 이력서 서식을 지정하세요.
• 지원자들과 정기적으로 후속 조치를 유지합니다.
• 초기 심사 과정의 일부로 지원자에게 이메일을 보냅니다.
• 우수한 후보자 네트워크를 개발 및 육성하고 다양한 직책에 대한 파이프라인을 유지합니다.
• 지원자 추적 시스템에서 후보자 이력서를 업로드합니다.
• 지원자 추적 시스템에서 채용 상태와 지원자 정보가 지속적으로 업데이트되도록 합니다.
• 소싱 및 심사 활동에 대한 일일 및 주간 보고서를 생성하고 전송하세요.
• 채용 프로세스를 지원하기 위해 필요에 따라 기타 임시 작업을 수행합니다.

자격:

• 인사학 또는 관련 분야 학사 학위.
• 신입 졸업생도 지원할 수 있습니다.
• 가급적이면 잠재적 후보자에 대한 콜아웃을 포함하여 유사한 역할에서 최소 1년 이상의 경력이 있어야 합니다.
• 강력한 영어 의사소통 능력.
• 소셜 네트워크, 전문 사이트 및 구인 게시판에 익숙합니다.
• 협업 능력이 뛰어나고 팀에서 효과적으로 일할 수 있습니다.
• 뛰어난 시간 관리 능력.
• 세련되고 전문적인 태도.
• 스마트하고 변화하는 채용 요구사항에 적응할 수 있습니다.

Job Overview
The Service Desk Dispatcher is responsible for coordinating and managing service requests to ensure efficient delivery of technical support services. This role serves as the primary point of contact for customers regarding service coordination and scheduling. The position involves managing ticket workflows, prioritizing requests, coordinating technical support staff schedules, and ensuring that service level agreements (SLAs) are met. The ideal candidate has experience in Managed Service Provider (MSP) environments, strong organizational skills, and the ability to manage multiple support requests while maintaining excellent customer service.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 12:00 PM – 9:00 PM EST | PH Timezone
Training Schedule: Monday to Friday | 9:00 AM – 6:00 PM EST (first 2 weeks)
Holiday: Will follow US holidays

책임

• Act as the primary point of contact for customers to coordinate service delivery.
• Manage and schedule technical support staff using the ConnectWise calendar to maximize resource utilization.
• Pre-process service requests received through email, phone, chat, or manual entry.
• Create and manage service tickets for technical support teams.
• Prioritize service requests based on urgency, importance, and SLA requirements.
• Monitor remote monitoring and management (RMM) alerts and respond accordingly.
• Track the availability and location of technical support staff to ensure timely support delivery.
• Coordinate scheduling for routine, on-demand, and emergency service requests.
• Maintain the Dispatch Portal to accurately reflect scheduled work and staff availability.
• Ensure the ConnectWise calendar accurately reflects staff status, including on-site, remote, or out-of-office assignments.
• Communicate with clients and internal teams to ensure efficient scheduling and resolution of support requests.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Generate reports on resource utilization and service request completion for the Service Desk Manager.
• Provide basic technical support for simple or quick requests when possible.
• Maintain accurate documentation of all service requests and updates within the ticketing system.

자격

• Experience working within an MSP (Managed Service Provider) environment preferred.
• Familiarity with ticket lifecycle management, dispatch workflows, and SLA management.
• Experience using ConnectWise or similar service management platforms.
• Strong organizational and scheduling skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills with strong customer service orientation.
• Experience monitoring and responding to RMM alerts and notifications.
• Basic knowledge of Windows desktop support and end-user computing.
• Familiarity with Microsoft 365 / Office 365 user management.
• Ability to work effectively in a fast-paced support environment while maintaining attention to detail.

Job Overview
We are seeking a Senior General Ledger Accountant responsible for ensuring accurate financial reporting, maintaining general ledger accounts, and supporting accounting operations across multiple entities. The role involves managing reconciliations, supporting financial close processes, and ensuring compliance with Generally Accepted Accounting Principles (GAAP) and company policies. The ideal candidate has strong technical accounting knowledge, analytical skills, and the ability to collaborate with internal teams and international stakeholders.

Job Details
Work setup: Work from home
Schedule: Monday to Friday | 3:00 PM – 12:00 AM PH Timezone
Holiday: Philippine Holidays

책임

• Ensure accurate and timely compilation, analysis, and reporting of accounting information in accordance with GAAP and company policies.

• Perform daily cash management activities, including reconciliation of multiple bank accounts.

• Prepare and perform monthly, quarterly, and annual general ledger account reconciliations, investigating and resolving discrepancies or variances.

• Support month-end, quarter-end, and year-end closing activities, including preparation of journal entries such as accruals and prepaids.

• Analyze cumulative translation adjustments (CTA) related to foreign currency gain or loss and coordinate with international accountants to ensure accurate reporting.

• Maintain general ledger accounts and support subsidiary partners with GL-related functions.

• Provide timely and accurate accounting information and analysis to internal stakeholders as needed.

• Support internal and external audit activities within assigned responsibilities.

• Manage and provide support for statutory audits across entities under scope.

• Prepare supporting documentation for financial reporting requirements, including SEC filings where applicable.

• Ensure accounting records and documentation are maintained in accordance with company document retention policies.

• Provide accounting guidance and support to other departments on financial-related matters.

• Perform additional accounting duties as required.

자격

• 회계학 또는 관련 분야 학사 학위.

• Experience in general ledger accounting, financial reporting, and reconciliation processes.

• Experience supporting multinational accounting operations is preferred.

• Strong technical and analytical accounting skills.

• Excellent communication skills with the ability to collaborate with local and international teams and communicate financial information to non-financial stakeholders.

• Ability to manage multiple priorities and meet deadlines, especially during high-volume reporting periods.

• Strong proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience using Oracle ERP systems, particularly modules related to general ledger, accounts receivable, and cash management.

• Prior exposure to international accounting environments or multinational companies.

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
• Contribute to overall team targets and performance objectives.
• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.
• Maintain high accuracy in CRM records and call documentation.
• Provide transparency in reporting of pipeline, conversion, and outcomes.
• Escalate customer complaints, compliance concerns, or system issues promptly.
• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
• Protect confidential customer and company information at all times.
• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Proven call center or telesales experience
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach

SALES OPERATIONS ANALYST

POSITION SUMMARY

The Sales Operations Analyst plays a key role in supporting FP&A by conducting variance analysis, providing project support, preparing board reports, and presentations. The role will be providing PMO support through task planning, business requirements, initiative tracking, and clear status reporting. In addition, the analyst manages key sales reporting processes, maintains accurate Sales Trackers, and provides timely insights to support decision making. The role also assists with system alignment, discount and coupon management, and data and contract administration.

JOB DETAILS

Hybrid (3 days onsite at SourceFit Manila office)

Schedule: Monday to Friday I 9PM to 6AM (Manila Time)

RESPONSIBILITIES:

1. Sales Tracker Ownership & Reporting

• Lead the creation, maintenance, and distribution of all Sales Trackers across multiple business units.

• Pull and compile data from Tableau and NetSuite to support tracker updates.

• Produce Month-to-Date (MTD) and Year-to-date (YTD) variance reports by account.

• Reconcile accounts to ensure all sales are accurately assigned to the correct territories.

• Prepare and send monthly Sales Tracker communications, highlighting significant positive and negative

variances by account.

• Track large prior month orders and include them in monthly communications to prompt follow up by the

sales team.

• Manage and update all required Sales Trackers, including:

• Manually Created: Combined Tracker

• Tableau Trackers: ProStart, PRM, ServSafe H&S, ServSafe C&A

• NetSuite Trackers: AHLEI, Registry, ServSuccess (multiple report types)

2. Salesforce.com Administration & Sales Support

• Serve as a Salesforce admin resource for the sales organization.

• Triage and delegate Salesforce-related requests to Product or Marketing when appropriate.

• Support Sales VPs by completing reporting and data requests, including:

• Opportunity time-to-close reports

• Competitor reporting

• Revenue-to-opportunity reconciliation for forecasting (manual process)

• Run and prepare monthly pipeline reports for Sales Calls and Segment Meetings.

• Perform Salesforce administrative tasks such as:

• Reassigning account ownership

• Creating and modifying reports and dashboards

• Building and running pipeline reports

• Auditing product and pricing data in the price book

3. Discount & Coupon Code Management

• Manage discount structures within Diner and NetSuite, ensuring accuracy and alignment with business

rules.

• Analyze discount performance to determine whether discounts should expire, extend, or be modified.

• Create and maintain discount codes and coupon codes in IMIS and NetSuite.

4. Ad-Hoc Reporting & Self-Service Enablement

• Build custom reports for Sales and Certification teams as needed.

• Create reusable report templates that allow teams to run their own analyses.

• Provide training on how to use existing reports and reporting tools.

5. Data Management & System Alignment

• Ensure account hierarchies, product codes, and sales rollups are accurate across all systems.

• Collaborate with the Data Team to support the launch of Power BI and transition existing Tableau

reports to Power BI.

• Participate in BT4 data transition planning, including testing COS and validating discount and product

data.

• Work closely with Product and cross-functional teams to ensure products are coded correctly for

reporting accuracy.

6. Contract Management Support

• Assist with contract routing and ensure all associated discounts are accurate.

• Verify that reporting structures are properly set up to support contract terms and tracking.

ESSENTIAL REQUIREMENTS

• Bachelor’s degree in Accounting or Finance

• Minimum 3 years experience in an operations analyst, reporting analyst, FP&A analyst, sales operations

analyst, or similar role with ownership of recurring reporting cycles and regular stakeholder updates

• Advanced Excel skills including pivot tables, XLOOKUP or VLOOKUP, complex formulas, conditional

formatting, charting, and comfort working with large datasets

• Strong data validation and reconciliation skills to ensure accounts, territories, hierarchies, and rollups align

correctly across sources

• Ability to summarize variances, explain anomalies, and communicate insights clearly to stakeholders

• Ability to manage recurring monthly reporting cycles alongside ad hoc requests while maintaining accuracy

and meeting deadlines

• High attention to detail and consistent accuracy in reporting outputs, tracker updates, and data

maintenance

• Ability to work independently, proactively identify issues, and drive tasks through completion

NICE TO HAVE

• Salesforce exposure supporting user requests, creating or modifying reports and dashboards, assisting with

pipeline reporting, and maintaining account ownership and pricing data

• NetSuite exposure pulling data or running reports for analysis and reconciliation

• Tableau exposure pulling or interpreting dashboard outputs for recurring reporting

• Power BI exposure supporting report validation, user testing, or migration activities during reporting

transitions

• Experience supporting reporting platform transitions, including report migrations or data validation work

during platform or system changes

MINDSET & ATTRIBUTES

• Curious and driven to understand beyond the numbers to find root causes.

• Applies professional skepticism, verifying data and assumptions with care.

• Communicates through data storytelling, turning insights into clear outputs.

• Action-oriented and results-focused, taking ownership and driving work forward.

• Comfortable with ambiguity, adapting quickly as priorities or information shift.

• Collaborative with positive intent, working openly and constructively with others

포지션 요약:

지붕 측정 전문가는 전문 소프트웨어를 사용하여 지붕의 세부적인 측정값과 특징을 정확하게 캡처하고 문서화하는 업무를 담당합니다. 이 직무를 수행하려면 높은 수준의 정확성과 기술적 적성, 지붕 구조 및 용어에 대한 탄탄한 이해가 필요합니다. 스페셜리스트는 고객 및 부동산 세부 정보를 입력하고, 지붕 이미지를 선택 및 관리하고, 지붕 윤곽을 정확하게 그리고, 주요 지붕 요소에 라벨을 붙이고, 정확한 피치를 지정하고, 소프트웨어 도구를 활용하여 측정 데이터를 세분화하고 정리합니다. 작업이 완료되면 전문가는 필요한 형식으로 최종 지붕 보고서를 생성하여 고객 또는 이해관계자에게 제공합니다. 이 직책은 세부 사항에 대한 탁월한 주의력, 문제 해결 능력, 마감일을 맞추기 위해 여러 프로젝트를 효율적으로 관리할 수 있는 능력을 요구합니다.

작업 세부 정보:

• 재택 근무
• Monday to Friday | 10:00 PM to 7:00 AM Manila Time (Shifts are subject to change/Shifting)
• *다음 PH 공휴일

책임:

• 루퍼 플랫폼에 주소와 고객 세부 정보를 입력하여 지붕 측정을 시작하세요.
• 사용할 지붕 이미지를 선택하고 관리합니다.
• 90도 스냅 기능과 같은 도구를 사용하여 지붕 윤곽을 정확하게 그려 가장자리를 정확하게 정렬할 수 있습니다.
• 처마, 골짜기, 엉덩이, 능선, 갈퀴 등 다양한 지붕 특징에 라벨을 붙이고 지붕 구조에 대한 지식을 적용하여 정확하게 분류하세요.
• 각 지붕 면에 올바른 피치를 지정하여 경사를 조정하고 지붕창과 같은 추가 건축 기능을 통합합니다.
• 플랫폼의 레이어링 및 편집 도구를 활용하여 실행 취소, 다시 실행, 삭제와 같은 기능을 사용하여 측정 세부 정보를 구성하고 세분화하여 오류를 수정할 수 있습니다.
• 진행 중인 프로젝트를 저장하고 필요에 따라 다시 돌아가서 세션 사이에 세부 정보가 손실되지 않도록 하세요.
• 측정 및 라벨링이 완료되면 최종 지붕 보고서를 생성하고 적절한 출력 형식을 선택하여 고객 또는 이해관계자에게 보고서를 보냅니다.
• 첫날부터 100% 품질과 100% 처리 시간을 보장합니다.
• 고객과 지원팀의 모든 메모를 꼼꼼히 검토하여 작업 수행 시 간과되는 세부 사항이 없는지 확인하세요.
• 주간 교육 재교육 과정에 우선순위를 두어 신입사원의 능력을 평가하고 개선이 필요한 부분을 파악하여 담당 업무에 더 빨리 적응하고 전반적인 생산성을 높일 수 있도록 하세요.

자격:

• 지붕 보고서 작성, AutoCAD 또는 건축 경험.
• 미적 감각과 기술적 정확성에 대한 예리한 안목으로 디테일과 정확성에 높은 관심을 기울입니다.
• 지붕 용어 및 구조적 요소에 대한 이해도가 높거나 업무에서 빠르게 배울 의지가 있어야 합니다.
• 데이터 입력 및 이미지 조작을 위한 디지털 도구와 소프트웨어를 다룰 수 있는 능력.
• 여러 프로젝트를 동시에 관리하고 마감일을 맞출 수 있는 강력한 조직력.
• 소프트웨어 문제나 측정 과제를 해결할 수 있는 문제 해결 능력이 뛰어납니다.

포지션 요약

The Recruiting and Operations Coordinator will be an essential part of our team, supporting caregiver recruitment, employee management, client communication, and scheduling. Working closely with our internal team, you will help streamline daily operations, maintain data accuracy, and provide high-quality service to both caregivers and families. This role requires strong attention to detail, great organizational skills, and the ability to work confidently with various software tools. The ideal candidate is proactive, communicates well, and is comfortable adapting to changing priorities in a fast-paced, family-focused environment.

작업 세부 정보:

Work Schedule: Saturday to Wednesday, 12:00 AM – 9:00 AM (Manila Time)

Training Schedule: Monday to Friday, 10:00 PM – 7:00 AM (Manila Time) – 2-week onboarding

Work Setup: Remote (Work from Home)

Holidays followed: To be discussed during training period

책임

Recruiting and Pipeline Management

• Support the full caregiver recruitment lifecycle, including:

• Maintain an organized and up-to-date recruiting pipeline to ensure timely movement of candidates
• Scheduling and coordinating interviews
• Conducting reference checks
• Conducting interviews

• Proactively identify pipeline gaps and collaborate with the team to meet hiring needs

Scheduling Support

• Support caregiver scheduling efforts in partnership with the Scheduling Coordinator, including:
• Assisting with shift fulfillment during high-volume periods, call-outs, or coverage gaps
• Sending shift confirmations, reminders, and follow-ups to caregivers
• Monitoring unconfirmed shifts and assisting with outreach to secure coverage

• Maintain and update caregiver availability in scheduling systems, ensuring accuracy for staffing decisions

• Identify and escalate scheduling challenges

• Collaborate with recruiting efforts to address scheduling gaps by prioritizing hiring needs based on demand

운영

• Caregiver and Family Communication: Provide timely, professional communication with caregivers and families, including responding to inquiries, sharing scheduling updates, and following up after shifts to gather feedback and ensure satisfaction.

• Attendance and Data Management: Track caregiver attendance, identify and report trends or issues, and maintain accurate, up-to-date records across all systems (e.g., Monday.com, Core Operating System)

• Marketing and Administrative Support: Assist with marketing and administrative tasks, including creating and sending emails, supporting social media efforts, and completing additional operational tasks as needed.

자격

• At least 2 years of experience in any of the following areas is a plus: recruiting coordination, scheduling, customer service, or marketing

• Excellent English skills—reading, writing, and speaking (clear, professional communication required)

• Strong organizational skills and very high attention to detail

• Tech-savvy; comfortable using multiple software platforms, including but not limited to: Monday.com, Applicant Tracking Systems, Zoom and Microsoft Teams/Office, Constant Contact and Canva, Facebook Business Manager, Slack, SharePoint

• Able and willing to work during U.S. Eastern Time hours (including evening and weekend shifts as needed)

• Flexible with schedule, especially during training or as company needs evolve

• Proactive, positive attitude, and a willingness to learn and adapt

• Strong alignment with a family-first, service-oriented team culture

포지션 요약

The Property Accountant will manage daily accounting activities and will be responsible for ensuring the financial accuracy of assigned properties. The PA will maintain an audit- and report-ready portfolio by keeping accounts current, reconciled, and transparent. The ideal candidate will have a strong understanding of accounting principles and demonstrate a high level of attention to detail. In this role, the PA is expected to develop a comprehensive understanding of their assigned properties and apply that expertise to deliver timely, accurate financial reporting and forecasting.

작업 세부 정보

• Schedule: 8 AM to 5 PM, Monday to Friday, Eastern
• Work Arrangement: Work from Home
• Holiday to follow: Philippine Holidays

책임

Accounting Transactions

• Post and process journal entries to ensure all business transactions are recorded
• Weekly bank reconciliations and cash reporting
• Update financial data in databases to ensure that information will be accurate and immediately available when needed

Monthly / Year End Closings

• Preparation of monthly, quarterly, and annual closings
• Annual CAM-Tax-Insurance escalations and preparation of tenant packages
• 월별 판매 사용량에 대한 공급업체 백업을 제공합니다.

Financial Reporting

• Process balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
• Complete quarterly property snapshots and financial statements
• Prepare and submit weekly/monthly reports not limited to aging reports

자격

• Proven experience as a junior accountant
• Excellent organizing abilities, with great attention to detail
• Good with numbers and figures and an analytical acumen
• Good understanding of accounting and financial reporting principles and practices
• Excellent knowledge of MS Office. Familiarity with Yardi a plus
• BSc/Ba in accounting, finance or relevant field

Accounting Leadership Principles

As a member of the Accounting Department, the Property Accountant will be expected to demonstrate our Accounting Leadership Principles to help accelerate the company’s strategy:

1. Ownership Mentality – Act as an owner of our properties and financial processes.
2. Master the Fundamentals – Build trust by demonstrating deep expertise in financial planning and reporting.
3. Solve for Scale – Implement scalable solutions that anticipate and drive 25% Net Operating Income growth by 2027.
4. Gold-Standard Communications – Deliver financial insights and correspondence at the highest professional level.
5. Build Team Capacity – Develop internal financial talent and empower team members to excel in their roles.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

JOB OVERVIEW

We are seeking an experienced Multimedia Designer to take ownership of the brand’s visual identity across all channels. This role is ideal for a strategic creative who can translate complex ideas into clear, compelling visual storytelling. The Multimedia Designer will play a key role in elevating brand presence, supporting marketing initiatives, and delivering high-quality design output across multiple formats in a fast-paced environment.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Own and execute the visual design across all multimedia formats, including image design, presentations, marketing collateral, video content, and paid advertising creatives.
• Design compelling assets that support marketing campaigns and drive performance across channels.
• Collaborate closely with the marketing team to bring campaigns and initiatives to life.
• Ensure all design outputs align with brand standards, values, and visual identity across every touchpoint.
• Manage multiple projects simultaneously, including planned pipeline work and urgent ad hoc requests.
• Maintain a high standard of creative output while meeting tight and shifting deadlines.
• Contribute to strengthening both external brand presence and internal visual communications.

QUALIFICATIONS

Essential:

• 5+ years of professional graphic design experience with a portfolio demonstrating mastery across multiple formats and mediums.
• Expert-level proficiency in Adobe Creative Suite.
• Proven ability to manage multiple design projects simultaneously while meeting tight deadlines.
• Strong strategic mindset with an understanding of how design supports and drives marketing objectives.
• Ability to pivot seamlessly between different types of design work with consistency and ease.
• Experience using project management tools such as Monday.com or Asana is highly preferred.

Please submit your application with a portfolio link. We’re looking for breadth and depth—include samples across different formats (decks, marketing collateral, ads, event materials, and video/motion work if available). If some client work is under NDA, include personal projects or alternative samples that still demonstrate your design standard and range.

요약:

The primary responsibility of the Medical Billing Specialist – Collections is to assist our clients in collecting payments from the insurance companies for their medical services rendered to their patients. This includes charge entry and providing exceptional customer service.

작업 세부 정보:

• 의료 청구 전문가 - 수금 

• 재택 근무

• 월요일 ~ 금요일 | 오후 9:00 ~ 오전 6:00 (마닐라)

• *미국 공휴일 다음

책임:

• 급여 설명(EOB), 송금 조언, 지급인의 거부를 검토/분석하여 미수금 문제를 해결하세요.

• 에이징 보고서의 준비 및 분석.

• Use all channels avaailable to resolve and collect account receivables with payers which includes but is not limited to utilizing payer portals and outbound calls to the provider desk.

• 청구 수정 사항을 검토하거나 업데이트하고 필요한 서류를 정리 포털에서 업로드하세요.

• 과소 지급 확인 및 이의신청 서류 준비하기

• 일괄 처리 생성 및 수령 후 결제.

• CPT 및 ICD 10 코드를 사용하여 클레임을 적절히 코딩하세요.

• 경영진이 지정한 기타 업무를 수행합니다.

• 청구서를 게시하여 클레임을 생성하고 청구서를 클리어링하우스에 제출하세요.

• 환자, 의료 제공자 및 지불자에게 연락하여 자격을 확인하거나, 사전 인증을 받거나, 청구/이의신청에 대한 후속 조치를 취하세요.

• 독립적으로 잘 일하고 환자 및 보험 담당자와 효율적이고 정중하게 소통할 수 있는 능력.

• 청구 오류 및 거부를 파악하여 문제를 파악하고 수정된 청구서를 다시 제출하거나 기타 적절한 조치를 취하여 문제를 해결합니다.

자격:

• At least 3 years of experience in Medical Billing and Collections.

• CPT 및 HCPCS 코딩, 청구 수정자, ICD-10 진단 코딩을 포함한 의료 청구 코드에 대한 지식.

• 수익 주기 관리(RCM) 시스템, 실무 관리 시스템(PMS) 및 도구에 익숙합니다.

• 건강, 산재, 자동차 등 다양한 유형의 보험 보장 및 청구에 대한 이해

• EOB(혜택 설명서)를 읽고 해석할 수 있는 능력

• 보험 회사와 협력한 경험이 있습니다.

• 적응력이 강하고 빠르게 학습할 수 있습니다.

• 작업을 완료하는 데 있어 효율성과 시간 엄수성이 입증되었습니다.

• 정형외과, 척추 수술 및 통증 관리 전문 분야 경력 보유자 우대

포지션 요약:

We are looking for an experienced Medical Billing Specialist – AR and Charge Entry to join our healthcare team. This role requires a minimum of 3 years of experience in Accounts Receivable (AR) and proficiency in English due to frequent interactions with insurance payors. The ideal candidate will have extensive knowledge of Practice Management (PM) and Electronic Medical Record (EMR) systems, claims processing procedures, insurance portal usage, and basic Microsoft Excel knowledge. As a vital member of our team, you will ensure accurate and efficient medical billing processes without management responsibilities.

작업 세부 정보:

• 재택 근무
• 월요일 ~ 금요일 | 오후 9시 ~ 오전 6시(마닐라 시간)
• *미국 공휴일 다음

책임:

• Data Entry: Enter CPT and diagnostic codes into EMR accurately and efficiently.
• 보험금 청구 처리: 보험금 청구를 검토하고 처리하여 필요한 모든 정보의 정확성과 완전성을 보장합니다. 제출된 정보의 불일치 또는 오류를 수정합니다.
• Denial Processing: Follow-up on unpaid claims via insurance portals and payor calls. Determine reason for denial and work it, based on company guidelines.
• Posting Payments: Post patient payments and EOB’s received in the mail, and ERA’s from payors.
• Dispute Resolution: Address and resolve billing disputes, discrepancies, and denied claims. Collaborate with insurance companies, healthcare providers and other team members for efficient problem-solving.
• Medical Records: Process medical record requests and submit records via fax, e-mail or portal to third parties and/or insurance companies.
• Documentation: Maintain detailed records of billing inquiries, and resolutions. Ensure proper documentation and filing of all billing and insurance information.

자격:

• Minimum of 3 years’ experience in medical billing, specifically in Accounts Receivable.
• 구두 및 서면 의사소통 능력이 뛰어난 영어 구사 능력.
• PM/EMR 시스템에 대한 풍부한 경험.
• 의료 청구 프로세스, 보험 청구 및 결제 확인에 대한 이해도가 높습니다.
• Ability to explain complex billing concepts clearly.
• 분쟁 해결 및 클레임 처리 분야에서 입증된 실적.
• Exceptional organizational skills and attention to detail for accurate documentation and record-keeping

포지션 요약:

The Medical Billing Specialist will provide appropriate coding on the client’s treatment plan and tests. They are responsible for entering and coding patients’ services into a computer system and generating invoices to be sent to insurance companies and clients. Responsibilities also include administrative duties where applicable.

작업 세부 정보:

• 재택 근무
• 월요일 ~ 금요일 | 오후 9시 ~ 오전 6시(PH 시간)

책임:

• Weekly, the Biller will create the census from Kipu reporting. The Biller will review referrals and authorizations from Kipu and request information as needed from UR. With information obtained from reports the census will be created for each facility. Claims will be updated and entered into CMD and billed that night.
• The Biller will enter new patients from KIPU into CMD. This will include all patient demographics, insurance, diagnosis, admit dates, insured parties, and authorizations.
• Request any missing patient information and update demographics from corresponding departments.
• Follow all regulations and guidelines set by insurance in regard to posting charges.
• The Biller will update new insurances and maintain CMD for all insurance entities.
• The Biller will print paper claims as needed.
• Develop and maintain a tracking system of outgoing claims including reporting. Reports should be updated and sent weekly.
• Follow set billing processes and procedures by insurance and by billing department guidelines.
• The Biller is responsible for resubmitting corrected claims as assigned by management and Collectors.
• Participate in staff meetings as needed
• Maintains and adheres to all policy and procedures respecting confidentiality of client’s rights, anonymity, communication either written or verbal regarding client’s identity and situation
• Maintains documentation and files in an organized manner
• Communicate clearly with other coworkers within their department, Billing Manager, UR Specialist and Admissions Department.
• Work as a positive team member.
• Additional duties may be assigned to employee as needed.
• Maintain strict client confidentiality.

포지션 요약:

이 직책은 하위 계층에서 에스컬레이션된 서비스 요청을 처리하여 최종 사용자에게 두 번째 수준의 지원을 제공합니다. 지원은 현장, 원격, 전화 또는 이메일을 통해 제공됩니다. 이들은 네트워크, 데스크톱 및 서버 문제에 대한 솔루션을 개발해야 합니다. 기존 시스템을 분석하고 개선을 위한 사전 예방적 권장 사항을 제시할 수 있는 능력을 갖추게 됩니다. 모든 시스템, 애플리케이션 및 네트워킹 구성을 개발, 유지 관리 및 구현합니다.

작업 세부 정보:

• 재택 근무
• 일정 월~금요일 오후 8시 ~ 오전 5시

책임

• 에스컬레이션된 서비스 티켓에 대한 해결 방법 제공
• 고객과 협력하여 기술적 문제를 평가하고 해결합니다.
• 기존 시스템 및/또는 사용자 요구 사항을 평가하여 시스템 변경 사항을 분석, 설계, 권장 및 구현합니다.
• 내부 및/또는 외부 고객 네트워크 구성 및 지원
• 모든 시스템, 애플리케이션, 보안 및 네트워크 구성을 개발하고 유지 관리합니다.
• NOC 팀과 협력하여 네트워크 성능 문제 해결
• 업그레이드, 패치, 새로운 애플리케이션 및 장비 추천
• 인시던트 추적 애플리케이션을 사용하여 완료된 작업의 로그를 유지 관리합니다.
• 표준에 따라 지원 문서를 작성하고 업데이트하여 향후 문제 해결 노력을 개선하세요.
• 신규 고객 온보딩, O365 마이그레이션, Azure 마이그레이션 등 특별 프로젝트에 대한 지원 제공

요구 사항

• 최근 3년 이상의 컴퓨터, 서버 및 네트워크 문제 해결 경험
• 자격증: MCP, MCSA, CCNA 또는 유사 자격증
• 역동적인 환경에서 수완이 풍부하고 주도적으로 행동할 수 있어야 합니다.
• 기술 문제를 효과적이고 효율적으로 해결할 수 있는 능력
• 최신 Microsoft 데스크톱 및 서버 운영 체제에 대한 고급 지식
• Microsoft SQL, Exchange, SharePoint 및 기타 서버 애플리케이션에 대한 고급 지식
• 컴퓨터 및 서버 하드웨어에 대한 고급 지식
• 네트워크 문제 해결에 익숙함
• 전문적인 고객 서비스 기술
• 강력한 서면 및 구두 커뮤니케이션 능력
• 연중무휴 24시간 지원을 제공하는 환경에서 일할 수 있는 능력과 의지
• 근무 시간 외 지원을 위한 표준 당직 로테이션에 참여할 수 있는 능력과 의지
• 고객 지향적이고 냉철한 성격의
• 모든 고객과 함께 회사의 핵심 가치와 표준 유지

The Level I IT Help Desk Technician position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the current status of the issue. You will also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution at times to non-technical users. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Details:
Work from Home
Monday to Friday | 10:00 PM to 7:00 AM Manila Time

책임:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• 진단 기법 및 관련 질문을 통해 원격 문제 해결 수행
• Determine the best solution based on the issue and details provided by customers
• 고객에게 문제 해결 프로세스를 안내합니다.
• Direct unresolved issues to the next level of support personnel
• IT 제품 또는 서비스에 대한 정확한 정보 제공
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• 표준에 따라 지원 문서를 작성하고 업데이트하여 향후 문제 해결 노력을 개선하세요.
• Develop and apply images to workstations using Microsoft MDT

자격:

• 고등학교 졸업장 또는 이와 동등한 학력 유사한 고객 서비스 또는 기술 지원 역할에 대한 이전 경험이 있으면 도움이 되지만, 일부 회사에서는 실무 교육을 제공할 수 있으므로 항상 필수는 아닙니다.
• 컴퓨터 하드웨어, 운영 체제(예: Windows 또는 macOS) 및 일반적인 소프트웨어 애플리케이션에 대한 전문 지식이 있어야 합니다.

• 네트워크 연결 문제, 소프트웨어 설치 및 구성, 프린터 문제, 기본적인 하드웨어 수리 등 일반적인 컴퓨터 문제 해결에 익숙해야 합니다.
• TCP/IP, DNS, DHCP 및 기본 네트워크 문제 해결을 포함한 컴퓨터 네트워크에 대한 이해.
• Active Directory 또는 이와 유사한 사용자 관리 시스템에 대한 기본 지식이 있어야 합니다.
• 최종 사용자와 전문적이고 정중한 방식으로 소통할 수 있는 구두 및 서면 커뮤니케이션 능력이 뛰어나야 합니다.
• 기술 문제를 식별, 분석, 해결할 수 있는 강력한 문제 해결 능력.
• 복잡하거나 에스컬레이션된 문제를 해결하기 위해 다른 팀원들과 협력할 의지가 있습니다.
• 많은 서비스 데스크가 연중무휴 24시간 운영되므로 저녁, 주말, 공휴일을 포함한 교대 근무가 유연합니다.

Desired Certifications

• AZ-900 Azure 기초
• COMPTia A+
• 컴피아 보안+
• 컴티아 네트워크+

포지션 요약:

Our client is seeking a highly motivated Level 1 Mandarin Software Support Specialist to join our customer support team. This individual will serve as the first point of contact for customer support requests via email and ticketing systems. This individual will be responsible for managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.

The ideal candidate is detail-oriented, customer-focused, and possesses excellent communication skills (read, write, and speak) in Mandarin. The individual should be able to quickly learn business-centric software solutions to effectively support end-users is a must.

작업 세부 정보:

• 재택 근무
• 일요일 ~ 목요일 | 오전 8시 30분 ~ 오후 5시 30분(동유럽 표준시)
• 일요일 ~ 목요일 | 오후 2시 30분 ~ 오후 11시 30분(PH 시간)

주요 책임:

티켓 관리 및 분류

• 수신되는 지원 티켓 대기열을 모니터링하고 관리하세요.
• 심각도, 영향력 및 긴급성에 따라 티켓을 평가하고 우선 순위를 정하며 분류하세요.
• 문제가 해결될 때까지 명확한 소유권을 유지하면서 필요한 경우 적절한 내부 팀에 문제를 분류합니다.

고객 지원

• Respond promptly to email-based customer inquiries in Mandarin with professionalism and empathy.
• Zendesk 애플리케이션의 확립된 지원 워크플로 및 문서화 요구 사항에 따라 일반적인 문제를 독립적으로 해결하세요.
• 고객과 협업하여 관련 정보를 수집하고, 문제를 해결하고, 명확하고 실행 가능한 솔루션을 제공하세요.
• 복잡하거나 해결되지 않은 문제는 레벨 2 및 3 지원팀으로 에스컬레이션하여 모든 세부 사항을 철저히 문서화하세요.

문서화 및 보고

• Maintain accurate, detailed, and organized records of all customer interactions, troubleshooting steps, and resolutions using the Mandarin language.
• 지식창고 문서, FAQ 및 사용자 문서의 작성과 개선에 기여하세요.
• 티켓 백로그를 철저히 검토하고, 다시 테스트하고, 문서화하여 문제가 지속되는지 또는 해결되었는지 확인합니다.
• 반복되는 문제와 동향을 파악하고 지원 관리자에게 보고하여 선제적으로 해결하세요.

학습 및 소프트웨어 전문성

• 고객의 CMMS+ 애플리케이션을 통해 전문 지식을 빠르게 습득하고 개발할 수 있습니다.
• 이 복잡한 소프트웨어에 대한 깊은 지식이 핵심 성공 기준입니다.
• 소프트웨어 업데이트, 새로운 기능 및 업계 모범 사례에 대한 최신 정보를 받아 정확한 지원을 제공하세요.

고객 경험

• 고객 옹호자 역할을 수행하여 사용자 만족도와 긍정적인 지원 경험을 보장합니다.
• 효과적이고 공감하는 커뮤니케이션을 통해 신뢰를 구축하고 강력한 고객 관계를 유지하세요.
• 미결 티켓을 선제적으로 후속 조치하여 적시에 해결하고 고객의 성공을 보장합니다.

자격:

교육 및 경험

• 고객 지원, 헬프 데스크 또는 소프트웨어 지원 역할에서 2년 이상의 경력이 있어야 합니다.
• CRM 또는 티켓팅 시스템(예: Zendesk, Freshdesk 등)에서 지원 티켓을 관리한 경험이 있어야 합니다.

기술 역량

• 비즈니스 중심 소프트웨어 시스템을 빠르게 학습하고 이해하는 능력.
• Microsoft Office Suite에 능숙하고 Jira를 비롯한 다른 소프트웨어 도구 사용에 익숙합니다.
• 소프트웨어 문제 해결 원리에 대한 기본적인 이해.
• 데이터 구조와 데이터베이스에 대한 기본적인 이해.

커뮤니케이션 기술

• 뛰어난 영어 구두 및 서면 커뮤니케이션 능력.
• 비전문가인 사용자에게 기술 개념을 명확하고 간결하게 설명할 수 있는 능력.

핵심 역량

• 여러 우선순위를 관리할 수 있는 강력한 조직 및 시간 관리 기술.
• 뛰어난 문제 해결 능력과 분석력을 갖춘 디테일 지향형입니다.
• 긍정적이고 전문적인 태도로 고객을 최우선으로 생각하는 마음가짐.
• 독립적으로 일하고 변화에 적응하며 빠르게 변화하는 환경에서 성공할 수 있는 능력.

선호 기술(있으면 좋은 기술)

• SaaS 기반 소프트웨어 지원 경험.
• Salesforce, Zendesk, Jira Service Desk 또는 ServiceNow와 같은 티켓 시스템에 익숙합니다.
• CMMS 또는 ERP, EAM, 재고 관리 및 관리와 같은 관련 소프트웨어에 대한 지식이 있어야 합니다.
• 기술 문서 또는 지식창고 콘텐츠 작성에 대한 사전 경험이 있어야 합니다.

Job Overview

The Inside Sales Executive (ISE) will drive inbound sales for Aspire’s Employer of Record (EOR) product. This role owns the customer journey from first contact through onboarding, acting as a trusted advisor for global hiring, compliance, and payroll solutions in a fast-growing fintech environment.

작업 세부 정보

Work setup: Work-from-Home
Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PH Timezone
Holiday: Will follow US holidays

책임

• Own and manage inbound leads for Aspire’s Employer of Record (EOR) product
• Conduct discovery calls to understand customer hiring needs, geographies, and compliance requirements
• Deliver product demos and solution walkthroughs
• Qualify, progress, and close high-intent inbound leads
• Support customers through EOR onboarding from contract signing to first employee activation
• Coordinate payroll setup, deposits, and early lifecycle execution
• Collaborate with product, operations, and compliance teams on complex deals
• Maintain accurate CRM records, pipeline hygiene, and forecasts

자격

• 2+ years experience in Inbound Sales, Inside Sales, or Account Management
• Experience selling B2B SaaS, Fintech, HRTech, or services-led products
• Proven ability to independently run discovery calls, demos, and close deals
• Strong communication skills and customer-first mindset

About the Role

The Implementation Builder is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the Roofr platform by translating customer-provided documentation into platform-ready configurations.

But this isn’t just data entry — this role blends technical precision and a knowledge of roofing that we will be able to provide you during the training period. You will build accounts based on the documents provided by customers and the training we provide you as well. You’ll also need to thrive in a dynamic, fast-paced environment where processes evolve rapidly as we scale and introduce new features or processes.

작업 세부 정보:

• 영구 재택 근무
• 월요일 ~ 금요일 | 오후 9시 ~ 오전 6시(마닐라 시간)

What You’ll Do:

• 플랫폼 구성: 구현 전문가의 문서와 지침에 따라 고객 계정을 구성하고 맞춤 설정합니다.
• CRM & Data Management: Maintain clean and organized customer records in Hubspot, with high standards of data hygiene and accuracy.
• File Handling: Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
• 내부 협업: 구현 전문가 및 동료 빌더와 교차 기능적으로 협력하여 효율적이고 정확하며 고객 중심적인 온보딩을 유지하세요.
• 적응 및 학습: 민첩성과 성장 마인드로 도구, 프로세스 및 제품 기능의 변화를 수용하세요.
• Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.

Who You Are

• Fast Learner in Fast-Paced Settings: You’re energized by change and can adapt quickly when processes or tools evolve.
• Detail-Oriented & Tech-Savvy: You’re meticulous when it comes to handling customer data, and comfortable working with tools like Excel and CRMs like Hubspot.
• Confident & Outspoken: You aren’t shy — you’re proactive in asking questions, surfacing blockers, and collaborating with the team.
• Committed to Excellence: You care about doing good work and contributing to a team that’s building something great.

Required Skills & Experience

• 1–2 years in data entry, implementation, setting up platforms or similar roles.
• Experience with CRM tools (preferably Hubspot).
• Strong written English — grammar, clarity, and tone matter.
• Familiarity with converting file types (PDF to CSV, Excel, etc.).
• Ability to interpret various document types with precision.
• Strong organizational skills and high attention to detail.

Bonus Points

• Exposure to the roofing, construction, or home services industry.
• Passion for startups, scaling processes, and continuous improvement.

포지션 요약:

The Financial Reporting Accountant is responsible for supporting the HQ accounting team in monthly financial reporting, intercompany eliminations, year-end closing, and financial consolidation activities, as well as preparing audit schedules, tax filings, and quarterly financial analyses. Additionally, the Financial Reporting Accountant provides support for payroll and treasury functions and assists with other special projects as assigned.

What’s in it for you?

• 경쟁력 있는 급여
• 건강 보험(HMO)
• 최대 120일까지 출산 휴가 확대
• Expanded paternity leave up to 30 days
• 수당
• Paid Time Off (Vacation Leaves Are Convertible to cash if unused)
• Company-wide events
• 재미있고 편안한 환경

Work Set-up: Work From Home

Schedule: Monday to Friday, initially from 3:00 PM to 12:00 AM Manila Time, with a possible transition to either 9:30 PM–6:30 AM or 8:30 PM– 5:30 AM Manila Time (depending on daylight saving), as required by the client.

Holidays: To follow US Holidays

책임:

Responsibilities include but are not limited to:

•Liaison with the countries to request and receive year-end global reporting

packages such as audit reports, tie out schedule and supporting documents

•Assist in the review of documents submitted by the countries and mapping of the

countries trial balances to the global chart of account

•Upload the countries trial balances to the consolidation software and reconcile

the countries’ audit report with the countries’ trial balances

•Reconcile intercompany for interim and year end

•Assist in the global consolidation and elimination for the 50+ legal entities

•Assist in the preparation of consolidated financial statements and supporting

schedules according to audit requests

•Assist in the preparation of tax returns and supporting schedules according to

the US tax rules

•Assist with donor reports and audits, as needed

•Assist with intercompany eliminations and group financial consolidation

•Assist in documentation and monitoring of internal controls

•Assist with other projects, as assigned

•Assist in the grant revenue recognition review

•Support the payroll accountant to prepare regular and ad hoc reports necessary for the internal and external report

•Support the treasury functions

자격:

• Bachelor’s or higher degree in Accounting required
• Minimum of five (5) years’ experience of accounting in one of the following required: 1) publicly traded company, or 2) public accounting firm or 3) large privately held company required. Prior public accounting experience preferred
• CPA License preferred
• Strong understanding of accounting theory
• Meticulously detail oriented and organized in workload
• Ability to follow guidance and meet assigned deadlines
• Excellent quantitative and qualitative analytical skills
• Excellent problem-solving skills
• Excellent communication and interpersonal skills with a customer service focus and able to write clear, precise, concise email to internal customers whose English is not their first language
• High proficiency in Microsoft Office (Outlook, Excel, PowerPoint, and Word), 10-key adding machine, high WPM keyboarding (typing) required
• Strong keyboarding skills
• Willingness to learn consolidation and tax software experience
• Ability to be a team player and flexible to adapt to changing business needs of the organization and team
• Be able to fit in DKT decentralized organization culture, result oriented, being nimble and flexible to be adoptive to new process and environment in a fast-growing business environment.

The Expeditor is responsible for managing vendor purchase orders from issuance through invoicing, ensuring timely delivery and resolution of issues while providing a high level of customer service. This role supports Buyers in developing competitive and reliable sources of supply for a wide range of products in support of federal contracts.

작업 세부 정보:

Work Setup: Onsite (EXXA)

Work Schedule:  Monday to Friday | 8 AM – 5 PM (Manila Time)

Holidays: Following PH Holidays

책임

• Expedite vendor purchase orders to ensure customer-required delivery dates are met and to support the contractual goal of 98% on-time delivery.
• Communicate with suppliers to track Estimated Delivery Dates (EDD), Estimated Ship Dates (ESD), shipment tracking details, and overall order progress; update ERP systems with accurate memos, notes, and EDDs.
• Expedite urgent items and maintain up-to-date purchase order status.
• Notify Receiving and relevant stakeholders of purchase orders requiring special or urgent handling.
• Expedite parts shortages and collaborate with Buyers to initiate corrective actions to resolve shortages.
• Investigate and coordinate fulfillment of special conditions, including requests for material substitutions.
• Ensure timely receipt of acceptance documentation, including receiving reports and Proof of Delivery (POD).
• Create fulfillments and receipts in NetSuite.
• Investigate and reconcile discrepancies related to billing, damaged claims, and duplicate shipments; flag discrepancies to Accounts Payable as needed.
• Create invoices in NetSuite.
• Request Bills of Lading (BOL) for U.S. Flag shipments and verify vessel compliance.
• Prepare shipping documentation (Commercial Invoice, Packing List, etc.) for air and sea freight deliveries.
• Coordinate consolidated shipments with warehouse operations.
• Maintain POD documentation and assist with DLA Fast Pay audits.
• Process 865 Required Delivery Date (RDD) change requests with DLA and update NetSuite accordingly.
• Assist with Accounts Receivable discrepancies and process write-offs as directed.
• Conduct post-award cost negotiations when required.
• 할당된 기타 관련 업무를 수행합니다.

요구 사항

• High School Diploma or equivalent, with relevant work experience.
• Customer service experience preferred, with strong organizational and time management skills.
• Government logistics experience preferred.
• Military experience preferred.
• Material import/export logistics experience preferred.
• Proficiency in Microsoft Office Suite and Google Docs.
• Experience with NetSuite is a plus.

포지션 요약

We are looking for a highly organized, proactive, and detail oriented Executive Assistant to support senior stakeholders in a global business environment. This role will focus heavily on complex calendar management, international travel coordination, expense processing, and day to day administrative support.

The ideal candidate is polished, resourceful, and capable of working independently while supporting multiple senior professionals across different time zones. This role is best suited for someone with prior experience supporting offshore executives and managing fast moving schedules, travel plans, and executive priorities.

작업 세부 정보

• Work setup: Work from home

• Schedule: Monday to Friday, 5:00 PM to 2:00 AM Manila

• Holiday schedule: UK Holidays

책임

Executive Support and Calendar Management

• Manage complex calendars for senior stakeholders across multiple time zones

• Schedule internal and external meetings while ensuring efficient use of executives’ time

• Anticipate and resolve calendar conflicts, scheduling overlaps, and last minute changes

• Coordinate meeting logistics and ensure executives are fully briefed and prepared

• Maintain visibility across multiple stakeholders’ schedules and priorities

Travel Coordination

• Handle domestic and international travel arrangements, including flights, hotels, and ground transportation

• Coordinate with travel providers or appointed travel partners to ensure bookings are accurate and aligned with executives’ preferences

• Prepare clear and complete travel itineraries

• Provide ongoing support for travel related changes, disruptions, or urgent requests

• Support executives with travel coordination across different regions and time zones

Expense Management

• Process, track, and reconcile executive expenses in line with company policies

• Maintain complete and accurate records of receipts, submissions, and approvals

• Use internal expense systems and tools efficiently

• Ensure expenses are submitted on time and properly documented

Administrative Coordination

• Manage communication through Outlook, email, and other internal systems

• Provide administrative follow through on action items, documents, and executive requests

• Maintain a high level of confidentiality and professionalism in handling sensitive information

• Support ad hoc coordination needs as required by the business

자격

• Minimum of 3 to 5 years of experience in an Executive Assistant, Personal Assistant, Virtual Assistant, or similar executive support role

• Demonstrated experience supporting senior leaders, offshore clients, or both

• Proven ability to support multiple executives simultaneously

• Strong experience in managing complex calendars across multiple stakeholders and time zones

• Solid experience in coordinating travel arrangements, including flights, hotel bookings, and ground transportation

• Experience in processing and managing expenses through an expense management platform, preferably SAP Concur

• Proficient in Microsoft Outlook and Microsoft Office applications

• Excellent written and verbal communication skills in English

• Highly organized with strong attention to detail

• Able to work independently and effectively in a remote environment

• Demonstrates a high level of professionalism, discretion, and confidentiality

직무 설명

개요

MasTec 커뮤니케이션 그룹은 미국 전역에서 운영되는 선도적인 국가 인프라 건설 회사입니다.

마스텍 커뮤니케이션 그룹은 전국적인 규모의 유선 및 무선 통신 서비스를 제공합니다. 당사는 기지국 건설, RF 엔지니어링, 광대역 광섬유 케이블 설치, OSP 엔지니어링, 유선 건설 및 긴급 유지보수 서비스 분야의 전문가입니다.

MasTec에서 여러분은 서로를 지원하고 팀워크 분위기를 조성하는 데 전념하는 가족에 합류하게 될 것입니다. 우리 팀의 일원으로서 여러분의 기회는 무한합니다.

책임:

As a Data Entry Billing Clerk, you are responsible for performing clerical work in reviewing, processing, and maintenance of basic accounting or engineering-related documents. You believe in doing the job right. Being the best. And you’re up for the challenge.

또한

• Work directly with the office staff (Regional Management, project managers, accounting) and assist with multiple and varied tasks
• Keep all office documents filed (paper/electronically), organized, and maintained
• Be responsible for the accurate, efficient, and timely payment of subcontractors
• Review invoices for appropriate documentation and approval before payment
• Enter invoices in a timely and accurate manner daily, with proper approvals
• Process 2 and 3-way purchase order invoices and act as a primary contact between internal and external customers to resolve issues that arise
• Provide accurate and effective document preparation and records management.
• Perform other related duties as required

자격

사용자 정보:

• 높은 수준의 품질로 작업을 완료한 실적이 있습니다.
• 어려운 문제를 해결하는 데 능숙하고 실무적인 접근 방식을 즐기는 분입니다.
• You have three or more years of clerical experience
• You have strong computer and business solutions software skills
• You possess excellent time management skills and the ability to multitask and prioritize work
• You’re able to perform accurate computations and verification of data
• Able to prepare basic reports
• Able to use word processing, spreadsheet, database, and related software applications

포지션 요약:

저희 팀에 합류할 고객 중심적인 전담 고객 서비스 담당자를 찾고 있습니다. 이 역할에서는 CRM 도구와 측정 보고서를 사용하여 고객과 내부 팀에 탁월한 지원을 제공하는 책임을 맡게 됩니다. 커뮤니케이션 기술과 제품 지식을 활용하여 Zendesk(이메일, 채팅, 전화)를 통해 문의를 처리함으로써 원활한 고객 경험을 보장합니다.

작업 세부 정보:

• 재택 근무
• 일정 변경

책임:

• Zendesk 티켓 관리:
  • 대부분의 시간을 Zendesk 티켓 대기열 관리에 할당하세요.
  • 고객 및 내부 인력 팀의 문의에 신속하고 전문적으로 응답하세요.
• 고객 지원:
  • 이메일과 채팅을 통해 간단한 문의부터 복잡한 문의까지 다양한 고객 문의를 처리하세요.
  • 지정된 전화 교대 근무를 처리하여 고객을 직접 지원하세요.
  • 명확한 커뮤니케이션과 제품 전문 지식에 중점을 두고 전문가 수준의 지원을 제공하고 고객의 우려 사항을 해결합니다.
• 제품 지식:
  • 제품 개선 사항, 새로운 기능 출시 및 문제 해결 절차에 대한 최신 정보를 받아 고객을 효과적으로 지원하세요.
• 팀 협업:
  • 팀 내에서 효과적인 커뮤니케이션 관행을 장려하여 일관되고 정확한 고객 상호작용을 보장합니다.
  • 고객 만족을 우선시하는 지원적인 팀 환경에 기여하세요.

자격:

• Experience with Zendesk is required.
• 강력한 서면 및 구두 커뮤니케이션 능력.
• 빠르게 변화하는 환경에서 여러 작업을 효율적으로 관리할 수 있습니다.
• 능동적인 문제 해결 능력과 고객 우선 사고방식.
• 제품 기능 및 문제 해결 프로세스에 대해 학습하고 최신 정보를 파악할 수 있는 능력이 입증되었습니다.

직무 설명

As a Customer Service Representative, you will be responsible for providing support to our clients’ customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

작업 세부 정보:

• 고객 서비스 담당자
• Work from home until further notice
• Shift: The Shift will follow a 4×12 schedule. The Support provided by the client is 24×7, and we are looking for people who are very flexible when it comes to the shift.

책임:

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions
• Familiarize yourself with products and services offered by the client
• Record all customer interactions
• Escalate issues to another department as needed
• Ensure Customer satisfaction and provide professional customer support.
• We are not expecting huge traffic of incoming calls at the start, so you maybe tasked to do the following during downtime:
• Annotation-Some basic QA task

자격:

• At least 2 years’ experience in a customer service role

• Excellent English communication skills

• Experience with Zendesk (Nice to have)

• Amenable in working at any shift including weekends

• Good phone etiquette

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

JOB OVERVIEW

We’re looking for a senior Content Writer who can produce clear, high-impact copy across the full marketing mix—blogs, website pages, email campaigns, nurture journeys, and paid advertising—while maintaining a consistent brand voice and writing with conversion in mind. This role is ideal for a writer who can move confidently between long-form thought leadership and punchy creative ad copy.

You’ll be joining a fast-moving marketing team with aggressive 2026 goals, so you should be comfortable owning deliverables, managing deadlines, and working with minimal handholding.

JOB DETAILS

Work Set-Up: On-Site (Eastwood)
Schedule: Monday to Friday | 6 AM to 3 PM PH
Holiday: Will follow Australian holidays

RESPONSIBILITIES

• Write and own copy across the marketing mix, including:
  • Thought-leadership blogs and articles
  • Website and landing page copy (conversion-focused)
  • Email campaigns and nurture journeys
  • Advertising copy, including creative ad copy/performance copy
  • Light social copy as needed to support campaigns
• Translate brand positioning into consistent, high-quality messaging across channels and formats.
• Adapt tone and structure depending on the audience and medium while keeping the brand voice consistent.
• Collaborate with stakeholders to gather inputs and deliver copy that supports campaign goals.
• Manage multiple priorities, hit deadlines, and deliver high-volume output without compromising quality.

QUALIFICATIONS

Required

• 5+ years of professional copywriting/content writing experience (in-house or agency).
• Strong portfolio demonstrating range across formats (blog, web, email, ads), including samples of creative ad copy/performance copy.
• Proven ability to write for different audiences and maintain a consistent brand voice.
• Strong understanding of copywriting best practices by medium (what works for blogs vs. landing pages vs. email vs. ads).
• Proven experience collaborating with designers and marketers (or cross-functional stakeholders) to deliver cohesive campaign assets.
• Ability to work independently, manage tight deadlines, and deliver high-quality output in a fast-moving team environment.
• Strong communication and stakeholder management skills.

NICE TO HAVE

• Experience writing for Australian businesses or the AU/NZ market (a plus, not a deal-breaker).

직무 세부 정보:
콜 코디네이터
M-F, 오후 10시 - 오전 7시 PH 시간
재택 근무

Job Summary: This individual will be responsible for coordinating field technicians by performing the following duties

• 현장 기술 서비스를 준비 및 조정하고 고객의 SLA(서비스 수준 계약)를 충족하여 강력한 고객 관계를 유지합니다.
• 각 새 서비스 요청을 검토하고 필요한 모든 정보가 있고 정확한지 확인하세요.
• 서비스를 수행할 현지 기술자를 찾습니다. 기술자가 서비스 요청을 받을 수 있도록 준비하고 예상 시간, 필요한 도구, 문서 요구 사항 등을 포함하여 서비스 제공에 대한 기대치를 설정합니다.
• 납기, 부품 추적, 작업 상태 등 서비스 활동의 모든 측면을 문서화하세요.
• 원활한 통화 흐름을 보장하기 위해 고객, 기술자 및 회계 담당자와 뛰어난 커뮤니케이션을 제공하고 전화, 이메일, 메신저 및 내부 시스템 메모를 효과적이고 전문적으로 활용하며 모든 필요 / 필수 정보 및 정확한 후속 조치 날짜로 작업 대기열을 깨끗하고 최신 상태로 유지합니다.
• 통화가 완료된 당일에 EOD가 서비스 요청을 종료합니다.
• 재방문 프로세스를 빠르고 정확하게 관리하여 모든 서비스에 대한 결제가 이루어지도록 하세요.
• 적시에 전화 받기
• 요청이 있을 수 있는 기타 의무를 이행합니다.

자격

• 원격 관리 지원 분야에서 2~3년의 경력이 있어야 합니다.
• 디테일 지향적이며 커뮤니케이션 및 조직 능력이 뛰어나야 합니다.
• 높은 스트레스/대량의 워크로드를 처리할 수 있어야 합니다.
• 여러 작업을 동시에 관리할 수 있습니다.
• 독립적으로 작업할 수 있는 능력.

포지션 요약

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

이 직책은 웹 개발, 봇 개발, UI/UX 또는 자동화 분야의 경력을 가진 지원자에게 열려 있으며, 시각적 레이아웃과 콘텐츠 프레젠테이션을 지원할 수 있는 기본 디자인 기술이 요구됩니다.

Job Details:
Work from Home
Monday to Friday | 12 AM to 9 AM PST
*Following PH Holidays

책임

• CPO와 협력하여 봇 구축 이니셔티브를 지원하세요.
• 최소한의 고객 서비스/계정 관리 기능을 유지하면서 봇 관리로 고객을 지원하세요.
• 제공된 스크립트 및 가이드라인을 사용하여 참여 에이전트를 설정, 편집 및 테스트합니다.
• 콘텐츠를 로드하고, 기능을 확인하고, 간단한 업데이트를 수행합니다.
• 기술 문제를 파악하여 핵심 팀에 에스컬레이션할 수 있도록 플래그를 지정합니다.
• 가벼운 이미지 편집, 레이아웃 조정 및 콘텐츠 서식을 위한 기본 디자인 기술을 적용합니다.
• 봇이 UI/UX 모범 사례에 따라 원활하고 사용자 친화적인 경험을 제공하도록 합니다.
• 내부 도구/소프트웨어를 사용하여 AI 상담원 동영상을 생성하세요.
• 2주 이내에 첫 번째 봇을 구축할 수 있도록 제공되는 교육을 통해 새로운 도구와 프로세스에 빠르게 적응할 수 있습니다.

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.
• Review and validate UI components, interactions, and visual elements for consistency and usability.
• Identify UX issues related to user flow, navigation, readability, and accessibility.
• Test animations, buttons, links, images, and embedded media for functional accuracy.
• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.
• Perform cross-browser and responsiveness checks as required.

자격

• Experience performing front-end QA for websites, apps, or digital products
• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience.

• 웹 개발(워드프레스, 드래그 앤 드롭 빌더 또는 기본 코딩 노출).

• 자동화 도구(Zapier, n8n, Make 또는 이와 유사한 워크플로 자동화 플랫폼).
• 봇 개발(챗봇/대화형 AI 플랫폼에서 봇을 구축하거나 관리한 경험).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).
• 디테일 지향적이고 적응력이 뛰어나며 새로운 기술을 편안하게 배울 수 있습니다.
• AI, 노코드 플랫폼, 자동화에 대한 열정을 가지고 있습니다.
• 강력한 문제 해결 능력과 커뮤니케이션 능력.

• 독립적으로 일하고 경영진 및 고객과 협업할 수 있는 능력.
• 동영상 편집 기술이 있으면 유리합니다.
• Ability to identify UI inconsistencies, spacing/alignment issues, broken elements, and user flow gaps.
• Familiarity with usability principles and best practices in UX.
• Comfortable documenting issues clearly with screenshots, steps to reproduce, and expected results.

포지션 요약

We are seeking a Billing & Accounts Receivable (AR) Specialist to join our growing Finance team. This role is responsible for customer invoicing, payment application, and managing accounts receivable collections. The position plays a critical role in ensuring accurate billing, timely collections, maintenance of accurate financial records, and effective cash flow management.

The ideal candidate has strong AR experience, exceptional attention to detail, solid analytical skills, and excellent written and verbal communication skills in English. A proactive mindset and the ability to collaborate effectively with both internal teams and customers are essential for success in this role.

작업 세부 정보:

• Hybrid Set Up
• Schedule: Monday to Friday | 8:00 AM – 4:00 PM EST
• Observes U.S. Holidays

주요 책임

Billing & Accounts Receivable

• Generate sales orders and issue customer invoices accurately and in a timely manner.

• Apply customer payments in the accounting system; reconcile and resolve discrepancies.

• Monitor overdue invoices and follow up to ensure timely collections while maintaining positive customer relationships.

• Collaborate with internal teams to resolve customer payment issues; escalate collection matters when necessary.

• Support month-end close activities related to accounts receivable.

• Prepare and distribute AR aging reports and collection status updates.

• Respond to customer inquiries regarding invoices, payments, and account statements.

• Recommend and implement process improvements to enhance billing accuracy and collection efficiency.

Process & System Support

• Partner with the Senior Billing & AR Analyst and Accounting Manager to improve invoicing and collection workflows.

• Assist with billing system testing and validation.

• Support data cleanup initiatives in NetSuite and identify process or data gaps within Salesforce.

자격

• Associate’s or Bachelor’s degree in Accounting or related field.

• 3+ years of experience in billing and collections functions.

• Experience supporting North American companies within an outsourced finance or shared services environment is preferred.

• Proficiency in NetSuite; Salesforce experience is a strong plus.

• 강력한 분석 및 문제 해결 능력.

• 디테일과 정확성에 대한 세심한 배려가 돋보입니다.

• Advanced proficiency in Microsoft Excel.

• Strong written and verbal communication skills in English.

JOB OVERVIEW
We are seeking a highly organized and detail-oriented Admin Assistant to support multiple stakeholders across scheduling, back-end operations, client coordination, and administrative functions. Working within the EOS (Entrepreneurial Operating System) framework, this role plays a critical part in maintaining smooth day-to-day operations, ensuring timely client communications, and supporting key business processes. The ideal candidate is proactive, reliable, and comfortable handling diverse administrative responsibilities in a fast-paced environment.

JOB DETAILS
Work set up: Work from Home
Schedule: Monday to Friday | 12:30 AM to 9:30 AM (Manila time)
Holiday: US Holidays

RESPONSIBILITIES

Calendaring Support

• Schedule all client progress meetings based on term cadence
• Schedule additional client meetings as needed based on action items
• Monthly — schedule Tech Best Practices sessions
• Quarterly — schedule State of the Company meeting (include SME)
• Manage and launch Calendly scheduling

Administrative Support

• Perform ad hoc tasks as assigned by stakeholders
• Provide general administrative assistance across teams

Tax Document Support

• Request tax documents from clients
• Locate tax documents when concerns arise
• Save tax documents in the appropriate tax folder
• Update the tax spreadsheet

Email and Calendar Management

• Manage team email inboxes and respond or forward messages as needed
• Manage executive email inboxes
  • Schedule meetings
  • Update calendars
  • Sweep and organize emails
  • Communicate with clients

Marketing and Design Support

• Assist with basic graphic design tasks
• Support digital marketing platform activities as needed

Back-end Operations

• Launch all client meeting progress workflows
• Launch client onboarding and offboarding
  • Update Advyzon, Asana, and client folders in Box
• Launch client onboarding and offboarding (domains tracking)
  • Update spreadsheets and add to domains
• Launch tax projects
• Update TIG
  • Communicate with clients to request files
  • Communicate with agents to request client policy
• Update TCC
• Update meeting schedules
• Prepare initial necessary documents prior to client meetings
• Generate asset allocation via Advyzon and edit when gray areas arise

Repeated Tasks

• Create next year’s folders and perform cleanup
• Update Net Worth in Advyzon
• Update Ninety Scorecard

자격

• Proven administrative or virtual assistant experience
• Strong organizational and time management skills
• 뛰어난 서면 및 구두 커뮤니케이션 능력
• High attention to detail and ability to manage multiple priorities
• Experience with calendar management and email handling
• Familiarity with tools such as Advyzon, Asana, Box, and Calendly is preferred
• Basic graphic design skills and exposure to digital marketing platforms are a plus
• Ability to work independently in a remote environment
• Proactive, dependable, and able to handle ad hoc requests efficiently

포지션 요약:

The Accounts Officer will manage the day-to-day accounting operations for both entities, ensuring accurate books, healthy cash flow, and timely follow-up on outstanding payments. This role supports the business by maintaining strong financial processes and contributing to continuous operational improvement.

작업 세부 정보:

• 재택 근무
• Schedule: Monday to Friday | 8:00 AM to 5:00 PM (Manila time)
• 필리핀 공휴일 따라잡기

책임:

• Manage accounts receivable, including invoicing, payment allocations, and overdue follow-ups
• Handle accounts payable, supplier payments, and reconciliations
• Perform bank and credit card reconciliations
• Monitor and update cashflow regularly
• Maintain accurate and up-to-date financial records in Xero
• Assist the accountant with BAS preparation
• Support the development and improvement of financial SOPs as the business scales

Key Qualifications:

• Minimum of 3 years of bookkeeping experience
• Strong accounts receivable experience, including managing overdue follow-ups
• Experience using Xero accounting software
• Australian accounting experience
• Highly detail-oriented, organized, and proactive
• Comfortable working in a fast-paced, growing startup environment

직무 요약

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

작업 세부 정보

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

자격

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

포지션 요약

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

책임

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

자격

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

포지션 요약:

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer-centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

작업 세부 정보:

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Work Schedule: Shifting
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)
• 미국 공휴일 따르기

책임:

• Provide Tier 1 technical support to customers via phone, email, and chat.
• Utilize Zendesk CRM (or similar tools) to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot Wi-Fi connectivity issues, including router setup, basic configuration, signal interference, and general network performance concerns.
• Assist customers with Android and iOS app troubleshooting, including guiding them through device settings, app permissions, updates, and resolving common functionality issues.
• Escalate complex technical issues beyond Tier 1 support with clear documentation and proper handoff.
• Maintain high customer satisfaction through professional, clear, and empathetic communication.
• Accurately document all interactions, troubleshooting steps, and resolutions in the CRM system.

자격:

• At least 1–2 years of experience in BPO customer support (phone, email, and chat).
• Working knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS device navigation and basic app troubleshooting.
• Experience in a telco account is preferred (mobile devices, connectivity support).
• Familiarity with CRM tools such as Zendesk or similar platforms (Not required as training will be provided).
• Strong troubleshooting and analytical thinking skills.
• Ability to identify issues within the Tier 1 scope and escalate appropriately when needed.
• 뛰어난 구두 및 서면 커뮤니케이션 능력.
• Strong problem-solving skills with a structured approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Empathy and patience when assisting customers with varying technical knowledge.
• High school diploma or equivalent required.
• An associate’s degree in IT, Computer Science, or a related field is a plus but not required.

The L1 Support Engineer is responsible for providing technical assistance to end users of a leading Learning Management System (LMS). This role supports faculty, staff, students, LMS administrators, and corporate users by delivering troubleshooting and technical support via phone and chat. The position acts as a liaison between customers and Tier 2 Support during escalations and ensures issues are followed through to resolution.

Job Details
Work setup: Onsite (Exxa)
Schedule: Monday to Sunday | Shifting Schedule (24/7 coverage)

Holiday followed: Agents will work the holidays if their shift lands on the holiday.

Start Date: July 20, 2026

Duration: 2 to 3 months

책임

• Handle support tickets via phone and live chat from faculty, staff, and student end users.
• Escalate tickets that cannot be resolved to the Level 2 Support Team.
• Provide timely and accurate updates to users.
• Thrive in a fast-paced, agile environment requiring critical thinking and adaptability.
• Validate and clarify reported issues.
• Answer how-to questions related to the LMS platform.
• Resolve end-user issues through the system’s user interface when possible.
• Replicate, troubleshoot, and document simple bugs.
• Maintain thorough, clear, and complete records in the ticketing system.
• Ensure a friendly, efficient, and dependable customer experience.
• Create and maintain support process documentation when assigned.

자격

• High school diploma or equivalent.
• Fluent in English with strong reading, writing, and speaking skills.
• Strong technical troubleshooting and analytical abilities.
• Proven ability to work independently in a self-directed environment.
• Ability to think quickly, communicate positively, and work proactively.
• Professional demeanor in handling clients and interactions.
• Positive attitude and strong team energy.

Additional Requirements

• Willingness to undergo a background check and pre-employment medical exam.

Nice to Have

• Experience teaching or instructing using educational technology platforms.
• Experience supporting educational technology in a school or college setting.
• Familiarity with cloud-based technology solutions.
• Experience collaborating using tools such as Slack and/or Jira.

Job Overview
The Senior Network Engineer (IP/MPLS Focus) will be responsible for designing, deploying, and managing the organization’s logical network infrastructure across core and access environments. This role supports a modern IP and fibre network and works closely with field technicians and the NOC to ensure network stability, scalability, and performance. Physical builds are not required; however, the role provides technical guidance for rollouts and escalations. The engineer will also act as a key escalation point for the NOC team.

작업 세부 정보:

재택 근무

Monday to Friday, 10 am to 7pm Brisbane Time – 8 am to 5 PM Manila time

필리핀 공휴일 따라잡기

책임

• Configure and manage core routing protocols (BGP, IS-IS)
• Deploy and maintain MPLS Segment Routing (MPLS-SR) and EVPN
• Perform network capacity planning and optimization
• Troubleshoot and resolve escalated network faults
• Serve as the escalation point for NOC issues
• Provide recommendations on hardware selection
• Manage upstream peering relationships
• Oversee and support NOC escalations
• Build and maintain technical documentation and SOPs
• Provide technical guidance to field technicians during rollouts
• Support network builds and configuration activities
• Manage and support VPN environments

자격

• 3+ years of relevant network engineering experience (5+ preferred)
• Strong hands-on networking capability is required

Job Overview

The Recruitment and Onboarding Specialist is responsible for managing the full-cycle recruitment process and ensuring a smooth onboarding experience for new hires. This role partners closely with hiring managers to attract and hire quality talent while coordinating pre-employment requirements and onboarding activities. The position also supports HR administration and maintains accurate records in the HR Information System (HRIS), with opportunities to assist in broader HR initiatives when needed.

작업 세부 정보

• Work setup: Hybrid | 3 days onsite, 2 days work from home | Bridgetowne
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH
• Holiday: Will follow Australian Holidays

책임

채용

• Manage end-to-end recruitment for assigned roles, from job requisition to offer stage.
• Partner with hiring managers to understand hiring needs and develop sourcing strategies.
• Prepare and post job advertisements across relevant recruitment platforms.
• Source, screen, and shortlist qualified candidates.
• Coordinate and schedule interviews between candidates and hiring managers.
• Maintain regular communication with candidates and ensure a positive recruitment experience.
• Track recruitment progress and maintain accurate recruitment data and reporting.

Onboarding

• Coordinate onboarding activities to ensure a smooth transition for new hires.
• Facilitate pre-employment requirements including documentation and background checks.
• Prepare onboarding materials and ensure completion of employment documentation.
• Coordinate with internal teams to ensure system access, equipment, and onboarding schedules are arranged.
• Maintain accurate onboarding records within the HRIS.

HR Administration Support

• Maintain and update employee records within the HR Information System (HRIS).
• Assist with HR documentation, reporting, and data tracking.
• Support employee lifecycle processes such as employee data updates and documentation.
• Assist with HR administrative tasks and process improvements when required.

자격

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Demonstrated experience in full-cycle recruitment and onboarding coordination.
• Strong experience in candidate sourcing, screening, and interview coordination.
• Experience working with HR Information Systems (HRIS) and maintaining employee records.
• Excellent communication, organizational, and stakeholder management skills.
• Strong attention to detail and ability to manage multiple recruitment processes simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel.

Nice to Have

• Experience supporting general HR functions such as HR administration or employee lifecycle processes.
• Familiarity with ELMO or similar HRIS platforms.
• Experience in manufacturing, processing, or FMCG industries.
• Exposure to HR reporting, documentation, or HR process improvement initiatives.

직무 요약:

We are seeking a highly organized and dedicated Project Administrator to join our team. The Project Administrator will play a crucial role in providing administrative support to our project teams, ensuring the smooth operation of day-to-day tasks and project activities. This role will require strong communication skills, a keen attention to detail, and the ability to manage multiple tasks simultaneously. The successful candidate will be proactive, efficient, and adaptable in a dynamic, fast-paced environment. This position is based in our Bridgetowne, QC office.

작업 세부 정보:

• 현장 근무 - 브리지타운, 퀘벡주
• Monday to Friday, from 8 AM to 5 PM (Manila Time)
• *Following Australian Holidays
• *A year-end shutdown typically lasting 3-4 weeks starts a week before Christmas. During this time, you are expected to use your vacation leaves to compensate for the non-holiday workdays. We provide an extra 5 days of annual leave during this shutdown period to regular employees.

책임:

• Answering phone calls and responding to queries from both internal and external stakeholders in a professional and timely manner.
• Following up on appointments with clients and contractors to ensure seamless communication and coordination.
• Organizing schedules for project teams, including arranging meetings, updating calendars, and ensuring all team members are aware of their commitments.
• Performing administrative tasks using Microsoft Excel and Word, including data entry, document creation, and report generation.
• Filling out and submitting project-related online forms, ensuring accuracy and completeness of information.
• Performing other job-related duties as assigned, showing flexibility and a willingness to contribute to the team’s objectives.
• Supporting the project management team in the execution of their tasks, contributing to the overall success of the project.

자격:

• Bachelor’s degree in business studies, Administration, Management, or a related field from a recognized institution.
• Excellent command of English, both oral and written, for effective communication with internal and external stakeholders.
• Proficiency in Microsoft Office Suite, including Word and Excel. Familiarity with PDF documents is also necessary.
• Experience in a Clerical/Administrative Support role, ideally within a project-based or similar dynamic environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Proactive, adaptable, and capable of working independently as well as part of a team.
• Excellent problem-solving skills and the ability to make decisions in a fast-paced environment.
• Strong interpersonal skills and the ability to build and maintain relationships with clients and contractors.

직무 요약

We are looking for a Project Accountant (Working Capital Specialist) who are financial specialists who report to the Director of Project Accounting and provide pre-billing information for project managers to review. In this role, you will prepare invoices for all our customers and contractors.

작업 세부 정보

• Work Arrangement: Onsite (Bridgetowne, Quezon City / Cebu IT Park, Cebu City)
• Work Schedule: 10:00 PM to 7:00 AM (Manila Time)
• Following selected PH Holidays

Job Responsibilities

• Oversee project billing and accounting-related tasks on all projects to which you are assigned
• Prepare billing packages to the client for both standard invoicing as well as AIA G702/703 monthly project draws
• Prepare and gather all required documentation for stored material billing, including bill of sale, certificate of insurance, and material photos
• Continuously follow up on all pay applications pending approval by the general contractor, making any required revisions, and posting the preliminary invoices
• Utilize and manage project billing in various payment management systems, such as Textura, GC Pay, Procore, etc.
• Assist in focused efforts by monitoring and providing feedback with the intent to capture as much billing as possible to offset any underbilling reflected on the financials
• Troubleshoot previous project billing errors to re-establish a smooth workflow for the duration of the project
• Process credits on erroneous invoices
• Participate in bi-weekly team WIP meetings to discuss the status of the project as it relates to project billing
• Serve as a point of contact for general contractors and customers relating to the billing and funding of projects
• Prepare partial and/or final waivers of lien as required, including proactively requesting and obtaining any required supplier waivers as supporting documentation
• Participate in monthly AR meetings with the VP of Cash Optimization, providing consistent updates on aging accounts receivable to aid in collection efforts and eliminate any potential delays in funding
• Serve as the primary point of contact for AR collections and billing issue resolution when an AR Specialist is not assigned to the team, including:
  • Resolve unapplied cash weekly that cannot be identified
  • Conduct proactive outreach to customers via phone, email, and scheduled follow-ups to secure timely payment
  • Escalate delinquent accounts and drive resolution through structured collection strategies
  • Maintain accurate notes and aging statuses within internal systems
  • Provide weekly reporting on AR aging, disputes, risks, and projected cash receipts
  • Collaborate cross-functionally to improve billing processes and reduce systemic roadblocks
• Analyze and resolve any unfinished accounting activities to allow the close of projects
• Closely follow and comply with deadlines for end-of-month/quarter processes
• Participate in gathering supporting documentation for end-of-year audits
• Attend and participate in weekly team meetings held by the Director of Project Accounting
• Mentor existing and train new team members in all areas of expertise

자격

• Bachelor’s Degree in Accounting or a related field
• 2–5 years’ experience as a Project Accountant or similar role
• Extensive experience in project invoicing and billing
• Excellent communication skills for effective collaboration and client services

Preferred Qualifications

• Experience and detailed knowledge of project contracts and change order documents is highly desired
• Familiarity with construction estimation materials and or Quantity Surveying.
• Experience with Textura, GC Pay, and Procore
• Experience in AIA, G702/G703, or Progress Billing
• Strong familiarity with project contracts and change orders

포지션 요약:

생산 기획자/구매자는 국가 기획 및 구매 팀의 필수적인 일원으로, 일일 현장 생산 계획의 100%를 충족하기 위한 농산물 공급 조달을 책임지게 됩니다. 이 역할은 고객을 위한 일일 공급업체 연락 창구 역할을 수행하며 전략적 관계를 유지하기 위한 커뮤니케이션을 관리합니다. 이상적인 후보자는 '고정' 및 '거래 구역' 내에서 양질의 유한 자재 및 생산 일정을 제공하여 마스터 공급 계획과 실제 고객 요구 사항을 충족합니다. 또한 현장 팀과 긴밀히 협력하여 시스템 및 프로세스의 효율성을 개선하고 낭비를 줄일 수 있는 기회를 파악합니다.

작업 세부 정보

• 하이브리드 설정 - 브리지타운, 파시그
• 5-day rotational schedule
• 오전 근무 시간 | 마닐라 시간

책임:

• 고객의 ERP 시스템을 사용하여 일일 생산 계획을 작성합니다.
• 일일 시간 버킷에 품질, 실현 가능성 및 자재 일정을 제공하여 플랜트 효율성을 최적화하세요.
• 주간 공급 계획과 일일 일정 간의 일관성을 보장하기 위해 거래 및 고정 구역 내에서 현장 생산 프로세스를 유지 관리하고 소유합니다.
• OPS 마스터 시퀀스 데이터를 유지 관리합니다.
• 사이트 용량을 계획하고 용량이 초과된 경우 해결책을 찾아 기획 관리자에게 보고합니다.
• 모든 계획 ERP 시스템에서 마스터 데이터를 유지 관리하세요.
• 수요 계획, 영업 및 운영팀과 협업하여 초과 재고 및/또는 완제품 덤핑을 최소화하세요.
• 공휴일, 스포츠 이벤트, 출시 등의 이벤트에 대한 제작 계획을 미리 준비합니다.
• 계획된 생산 요구 사항을 충족하기 위해 공급 가용성을 고객의 마스터 공급 계획과 일치시켜 각 생산 라인의 배송에 대한 주간 공급 일정을 생성합니다.
• 화물 비용 옵션을 이해하여 트럭 및 화물 활용도를 극대화할 수 있도록 공급을 매핑하고 주문하세요.
• 각 프로덕션 사이트에 대한 자료 계획 가용성 보고서를 매일 생성합니다.
• 모든 주간 및 일일 템플릿을 포함하여 모든 관련 시스템 데이터를 필수 표준에 따라 유지 관리하세요.
• 계획 시스템의 효율성, 신뢰성 및 무결성을 개발하세요.
• 부서 간 협업을 통해 플랜트 효율성을 최적화하세요.
• 케이스 채우기 코딩을 수행하고, CSL을 게시하고, 데이터를 분석하여 트렌드를 파악하고, 관련 팀과 협력하여 전반적인 케이스 채우기를 개선합니다.
• 주간 운영 계획 검토 회의에 필요한 데이터를 준비하고 참여하여 그룹에 게시하기 위한 조치를 취합니다.
• 정확한 원자재 덤프 코딩을 수행하고, 추세를 분석하고, 관련 팀과 협력하여 덤프되는 원자재의 전체 가치를 줄입니다.
• 지역 공급 관리자와 협력하여 배송 시간대를 최적화하고 공급업체와의 주문 배수를 표준화하여 인바운드 DIFFOT 성능을 개선합니다.
• 운영 책임자와 협력하여 현장 제조 및 계획이 고품질의 완제품으로 이어질 수 있도록 합니다.
• 신선도/품질을 극대화하고 덤프 노출을 최소화하기 위해 원자재 재고 보유량을 합의된 가이드라인 내에서 유지하고, 필요한 경우 현장 또는 레시피 변경을 시행합니다.
• 챔피언 무해 프로그램 및 이니셔티브
• 긍정적인 안전 문화를 장려합니다.
• 안전한 작업 환경을 유지하기 위해 총 현장 재고가 합의된 현장 수령 용량 이내로 유지되도록 합니다.
• 회사의 모든 보건 및 안전 정책과 절차를 준수해야 합니다.

자격:

• 일용소비재/제조업에서 입증된 경험(유통기한이 짧은 것이 바람직함).
• 검증된 프로덕션 계획 및 스케줄링 경험.
• 운영 환경에서 상업적 성과를 달성한 경험이 있습니다.
• 협업 관계를 주도하는 역량과 결과를 도출하는 책임감.
• 계획 및 일정 도구와 ERP 소프트웨어 사용 경험.
• 원격 제조 현장에서 일한 경험이 있으면 도움이 됩니다.
• 개인적으로나 직업적으로 배우고 성장하려는 의지가 강합니다.
• 강한 윤리의식과 세심한 배려.
• 여러 이해관계자와 협력하고 조율하여 공동의 결과를 달성하는 능력.
• 이동하고 진화하는 많은 활동을 동시에 관리할 수 있는 높은 역량.
• 창의적으로 사고하고 가치를 더하는 새로운 제안을 제시할 수 있는 능력.
• 강력한 문제 해결 능력과 첫 번째 원칙에 따라 논리적으로 작업할 수 있는 능력.
• 결과 지향적인 사고방식으로 높은 수준의 끈기와 회복력을 갖추고 있습니다.
• 높은 수준의 서면 및 구두 커뮤니케이션.
• 모든 커뮤니케이션에 대한 신뢰.
• 절대적인 정직성과 성실성을 보여줍니다.
• 잠재적인 결과를 고려하면서 문제를 제기하고 권장 사항을 제시합니다.
• 모든 필수 이해관계자와 건설적인 관계를 구축합니다.
• 강하고 실용적인 팀 플레이어.
• 오래된 문제를 해결할 수 있는 새로운 방법을 찾아보세요.
• 자신과 타인을 위해 높은 수준의 성과 기준을 설정합니다.
• 모든 사람을 존중하고 공정하게 대합니다.

포지션 요약:

The Paralegal will support the Commercial Legal team by handling contract and document execution work end-to-end — so senior legal resources can focus on negotiation, drafting strategy, legal research, and improving the contract lifecycle process. This role is hands-on and document-heavy, requiring strong familiarity with commercial contract structures (especially MSAs/SOWs/NDAs and software/SaaS agreements), excellent attention to detail, and the ability to manage high-volume workflows with independence and consistent accuracy.

작업 세부 정보:

• Work Setup: Onsite – Quezon City (TBA exact location)
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time (ET) | 9:00 PM – 6:00 AM Manila Time
• Flexibility may be considered later (e.g., earlier/later shift) as long as there is meaningful overlap with the team for live collaboration
• Holidays: Follow US holidays

책임:

• Support contract execution from intake to signature, including drafting support, revisions, redline coordination, and finalization for:
• Master Service Agreements (MSAs), Statements of Work (SOWs), NDAs
• Professional services agreements
• Software and SaaS agreements
• Support Contract Lifecycle Management (CLM) administration and workflow execution: intake, routing, status tracking, version control, archiving, and recordkeeping
• Maintain contract data/metadata and support reporting needs tied to contract workflows (e.g., cycle time, volume tracking, provision tagging)
• Draft and revise ancillary legal documents as needed (amendments, assignments, estoppels, SNDAs, letter agreements)
• Coordinate with internal stakeholders to clarify business terms, gather missing inputs, and keep items moving through the pipeline
• Maintain organized legal files, templates, and standard forms; contribute to improving templates and execution processes
• Perform contract-focused research and analysis (primarily within contractual documents), and flag issues or inconsistencies for escalation

자격:

• At least 2 years of experience in a Paralegal role supporting US-based commercial or corporate legal work, with exposure to US legal documentation and processes.
• Strong familiarity with commercial contract structures and legal terminology (MSA/SOW/NDA/PSA; software/SaaS agreements)
• Excellent attention to detail with strong document control practices (tracking, versioning, clean handoffs)
• Strong written and verbal communication skills; comfortable coordinating with multiple stakeholders
• Able to manage multiple tasks with competing deadlines and maintain high accuracy
• Comfortable working independently in a remote setup while collaborating closely with a legal team
• US-style commercial contracts/documentation preferred (extensive common-law contract exposure may also be acceptable)

Nice to Have’s:

• Hands-on experience with Ironclad or other CLM tools (e.g., ContractWorks, DocuSign CLM, Agiloft, Icertis)
• Exposure to legal operations reporting and KPI tracking related to contracting workflows
• Experience supporting high-volume vendor contracting environments
• Experience supporting lease documentation workflows (amendments, estoppels, SNDAs, assignments)

직무 설명

개요

마스텍 커뮤니케이션 그룹은 미래를 위해 구축합니다. 여러분과 우리의 미래.

As a Project Coordinator, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

책임

As a Project Coordinator, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you’re up for the challenge.

또한

• 하청업체와의 문제 해결에 특히 중점을 두고 전체 프로젝트의 성공적인 완료를 방해하는 장애물을 파악하고 제거하기 위해 노력합니다.
• Provide timely project status updates to the Project Managers’ submissions for the Cabinet resolution of those problems and issues that cannot be resolved at lower levels
• 회사 데이터베이스 유지 및 업데이트
• 사용자 지정 보고서 및 피벗 테이블을 생성하고 조회 기능을 활용할 수 있습니다.
• 계약서, 구매 주문서, 제출물을 생성 및 추적하고 프로젝트 마감 매뉴얼을 완성하세요.
• 전반적인 전략 및 기술 프로젝트 문제에 대해 외부 공급업체 담당자 및 기능 컨설턴트와의 주요 연락 창구 역할을 수행합니다.
• 일반 계약자, 발주자, 건축가, 하청업체 간의 모든 서신을 처리합니다.

자격

사용자 정보:

• Safety is a part of your day-to-day
• 높은 수준의 품질로 작업을 완료한 실적이 있습니다.
• 어려운 문제를 해결하는 데 능숙하고 실무적인 접근 방식을 즐기는 분입니다.
• 장기 프로젝트를 찾고 있습니다.
• 팀원들과 함께 손을 더럽히는 것을 즐깁니다.
• You have a bachelor’s degree or 5 years of equivalent work experience
• 프로젝트 관리 기술과 복잡한 문제와 이슈를 해결할 수 있는 능력이 있습니다.
• Microsoft Word 및 Excel 경험이 풍부합니다.
• 건설 관련 배경 지식이 있습니다.
• 구매 경험이 있습니다.
• You have Norad and Oracle experience, is a huge plus
• 텔레콤 경험 보유
• 리소스를 구성하고 우선순위를 설정하며 협업하는 팀 환경에서 모든 수준에서 효과적으로 작업하는 데 능숙합니다.

포지션 요약

The National Non-Produce Buyer is responsible for ensuring 98% availability of safe, high-quality materials that meet specifications to support daily production across all HFC manufacturing facilities. This role plays a key part in achieving optimal stock holding, buying patterns, stock rotation, delivery windows, purchase orders, and overall inventory management efficiency.

The Buyer leads coordination efforts within the buying team and across multiple divisions to ensure compliance, safety, and operational excellence throughout receivals and supply activities. This includes overseeing the morning Supply Chain Meeting, managing DIFFOT, PPV, and Quality metrics, and maintaining strong alignment between Sales and Supply Chain functions to provide clear visibility on deletions, promotions, and stock-at-risk within the non-produce portfolio.

This role also actively champions People & Capability (P&C) initiatives, setting measurable targets that demonstrate commitment to continuous improvement and operational excellence.

작업 세부 정보:

• Hybrid Setup (3 days onsite, 2 days at home) (Bridgetowne, Exxa Tower, Quezon City)
• Monday to Friday | 6 AM to 3 PM Philippine Time
• Following Queensland Holidays

책임

Replenishment

• Ensure daily availability of sufficient materials meeting quality and specification requirements.
• Develop and maintain weekly replenishment schedules for all raw materials.
• Generate and confirm purchase orders with suppliers based on production needs.
• Coordinate inbound freight bookings and ensure accuracy of receival advices.
• Review and act on Inbound DIFFOT non-compliance daily.
• Monitor and manage stock levels within agreed targets; report and address variances.
• Identify potential dumps daily and take proactive measures to minimize losses.
• Optimize material-to-plan performance through regular stock reviews and order adjustments.
• Implement initiatives to improve service levels, reduce inventories, and drive cost efficiencies.

Procurement

• Maintain reliable, safe, and sustainable supply lines through approved sourcing plans.
• Ensure purchase orders are correctly priced and aligned with cost-saving objectives.
• Maximize price breaks and other cost advantages in accordance with supply management directives.
• Drive cost efficiency while maintaining quality and service standards.

Sourcing

• Identify opportunities to support new product development, improve existing materials, and enhance profitability.

Supply Base Management

• Manage supplier relationships in line with short- and long-term sourcing strategies.
• Maintain strong working relationships and ensure prompt communication with suppliers.
• Provide accurate feedback on non-conforming deliveries and drive quick resolution of supply issues.
• Ensure responsiveness and collaboration to maintain smooth supply operations.

Interface Management

• Build and maintain cooperative relationships with other key functional areas.
• Ensure alignment and compliance with agreed service levels and operational parameters.

자격

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 3–5 years of experience in purchasing, planning, or inventory control within FMCG or a related industry.
• Strong commercial acumen with an entrepreneurial mindset and a drive for continuous improvement.
• Proven ability to coordinate and influence multiple stakeholders to achieve business objectives.
• Excellent negotiation, communication, and problem-solving skills.
• Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Demonstrated resilience and results-oriented approach with a focus on operational excellence.
• Proficiency in using ERP systems and software tools to support procurement and inventory processes.
• Collaborative and proactive, with the ability to think strategically while executing operational tasks effectively.

포지션 요약:

국가 자재 수량 조사원은 건설 계획과 사양을 정확하게 분석하고 검토하여 상세한 자재 수량 산출을 준비하는 업무를 담당합니다. 이 역할은 프로젝트 요구 사항에 따라 바닥재 및 관련 자재의 정확한 산출을 보장함으로써 영업 및 프로젝트 팀을 지원하는 데 매우 중요합니다. 수량 조사원은 팀 리더와 긴밀히 협력하며, 회사가 정한 표준에 따라 고품질의 자재 견적서를 적시에 제공하는 전담 팀의 일원이 됩니다.

작업 세부 정보:

• 월요일 ~ 금요일 | 오후 10시 ~ 오전 7시(마닐라 시간)
• Work onsite (Bridgetowne, Quezon City)
• *필리핀의 일부 공휴일

책임:

• 계획 및 사양 분석:
  • 계획과 사양을 분석하고 검토하여 모든 설계 단계(예산, DD, CD, GMP 또는 이중 확인)에 필요한 세부 수준으로 정확한 견적을 준비합니다.
  • 바닥재, 트림, 전환 및 관련 구성 요소를 포함하여 필요한 모든 재료가 고려되었는지 확인합니다.
• 재료 수량 추정:
  • 바닥재 입찰 패키지의 모든 요건을 충족하기 위해 바닥재 및 관련 자재에 대한 종합적인 자재 수량 견적을 작성합니다. (이 직책은 자재 및 인건비 가격 책정에 대한 책임이 없습니다.)
• RFI 관리:
  • 영업팀, 건축가 또는 일반 계약자가 검토할 수 있도록 프로젝트별 정보 요청서(RFI)를 작성하고 제출하여 계획이나 사양의 불확실성을 명확히 합니다.
• 비용 절감형 신분증:
  • 잠재적인 비용 절감 기회를 파악하고 프로젝트 팀에 자재 최적화 및 프로젝트 효율성을 위한 제안을 제공합니다.
• 품질 관리 및 검토:
  • 영업팀에 제출하기 전에 자신의 작업을 검토하여 정확성과 완전성을 확보하세요.
  • 현지 팀 리더가 먼저 작업을 검토한 후 미국에 있는 선임 추정가 또는 팀 리더가 오류나 누락을 잡아내는 2단계 검토 프로세스에 참여하세요.
• 표준 및 규정 준수:
  • 국가 견적 표준 및 회사 지침에 따라 적시에 모든 견적을 작성하세요.
  • 모든 프로젝트에서 일관성과 품질을 유지하기 위해 견적, 문서화 및 프로젝트 관리에 대한 회사 절차를 따르세요.
• 협업 및 보고:
  • 팀 리더와 긴밀히 협력하여 피드백을 받고 필요한 변경 사항을 향후 견적에 반영하세요.
  • 팀 리더 및 기타 관련 이해관계자에게 프로젝트 진행 상황과 발생한 문제에 대해 정기적으로 업데이트 및 보고서를 제공하세요.

자격:

• 공학(토목, 기계, 전기, 구조), 건축 또는 관련 분야 학사 학위 소지자. 물량 측량 또는 관련 분야에서 이와 동등한 경력을 보유한 지원자도 고려 대상입니다.
• 수량 측량, 건축, 엔지니어링 등 관련 분야에서 최소 2~5년의 경력이 있어야 합니다.
• 물량 인계 경험은 매우 바람직합니다.
• 건설 계획, 특히 미국 기반 계획을 읽고 해석하는 능력이 뛰어나야 합니다.
• 계획을 평가하고 잠재적인 문제 또는 비용 절감 영역을 식별하는 높은 수준의 분석적 사고력.
• 모든 견적이 철저하고 정확한지 확인할 수 있는 능력을 갖춘 매우 세부 지향적이어야 합니다.
• 영국식 측정법에 대한 숙련도가 필수적입니다.
• Microsoft Office 제품군 및 견적 소프트웨어 사용 경험은 매우 바람직하지만 교육이 제공되므로 필수는 아닙니다.
• 명확한 RFI 초안을 작성하고 팀원 및 이해관계자와 효과적으로 협업할 수 있는 뛰어난 구두 및 서면 커뮤니케이션 능력.

Job Overview
The Junior Marketer & Graphic Designer is a hybrid creative and execution-focused role supporting the Marketing team. This position is responsible for producing high-quality visual and digital marketing assets across social media, email, web, and print channels. The role requires the ability to translate strategic direction into consistent, brand-aligned deliverables while managing multiple priorities with speed, accuracy, and attention to detail.

작업 세부 정보

• Work Setup: Work from Home
• Schedule: Monday to Friday | 10:00 PM to 7:00 AM | Philippine Time
• Holiday: Will follow US holidays

책임

• Design and publish visual assets across social media platforms (LinkedIn, Facebook, Instagram) based on provided marketing direction.
• Create marketing collateral such as flyers, one-pagers, email graphics, product visuals, and event materials.
• Support website updates and landing page creation using WordPress, including tools such as Elementor and Beaver Builder.
• Design and format marketing emails using HubSpot or similar email marketing platforms.
• Manage multiple content pipelines and deadlines simultaneously while maintaining quality standards.
• Ensure brand consistency across all visual and digital assets.
• Source stock images, icons, and creative assets to support campaigns and initiatives.
• Organize, archive, and maintain digital assets using structured file naming conventions and shared drives.
• Deliver recurring outputs including weekly social media assets, monthly email visuals, event materials, and on-demand creative requests such as product launches, webinars, and key opinion leader (KOL) spotlights.

자격

• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
• At least 1–2 years of experience in a marketing or creative production role, either in-house or agency is preferred
• Experience supporting B2B SaaS, healthcare, dental, or medical technology industries is an advantage but not required.
• Required experience using Canva.
• Familiarity with HubSpot or comparable email marketing platforms.
• Basic working knowledge of WordPress; experience with Elementor and/or Beaver Builder is preferred.
• Ability to produce high-volume visual content efficiently without compromising accuracy or quality.
• Strong understanding of typography, layout, and digital asset specifications for web and social platforms.
• Strong organizational skills, high attention to detail, and the ability to work effectively under tight deadlines.
• Clear communicator who is receptive to feedback and able to balance speed with consistency and precision.

Design & CAD Specialist

We are seeking a creative and detail-oriented Design & CAD Specialist covering Interior/Graphic and CAD Design with experience in office fitouts, retail spaces, commercial offices and joinery design. The ideal candidate will be responsible for developing design concepts including 3D, preparing technical drawings, and supporting project delivery from concept through completion.

작업 세부 정보:

• Work setup: Work from home
• Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH-Time

Job Duties

• Develop interior design concepts for office fitout and retail projects.

• Prepare technical drawings, layouts, and joinery details using AutoCAD and other design tools.

• Create presentation/tender materials and visual concepts using Canva and other visualization software.

• Produce space planning layouts, mood boards, and design documentation.

• Coordinate with project managers, contractors, and suppliers to ensure design intent is executed accurately.

• Review and update drawings based on client feedback and site conditions.

• Ensure designs meet functional requirements, aesthetic standards, and project timelines.

• Assist with material selection, finishes, and joinery specifications.

Skills & Qualifications

• Proven experience in interior design for office/commercial fitouts, retail spaces, and joinery.

• Proficiency in AutoCAD, Canva, and other design/drafting software (e.g., SketchUp, Revit, or similar tools).

• Strong understanding of space planning, joinery detailing, and interior finishes.

• Ability to produce clear technical drawings and design presentations.

• Good communication and collaboration skills.

• Strong attention to detail and ability to manage multiple projects.

Job Overview

The Data Migration Analyst will play a key role in supporting data migration, mapping, and master data management activities across multiple systems. The role ensures accurate, high-quality data transfer and integration while supporting business processes and stakeholders. The analyst will collaborate with business teams, QA, and technical teams to deliver clean, validated data and maintain governance standards.

작업 세부 정보

Work Setup: Work From Home
Schedule: Monday to Friday | 8:00 AM – 5:00 PM UK Time | 3:00 PM – 12:00 AM PHT
Holiday: Will follow UK holidays

책임

1. Static Master Data Maintenance

• Maintain and update static master data (Accounts, Contacts, Products, etc.) directly in Salesforce using Data Loader, Data Import Wizard, and other native tools.

• Ensure data accuracy, completeness, and consistency according to data standards and governance rules.

• Reconcile Salesforce master data with upstream/supplementary sources where integrations are not in place.

• Support controlled updates following release cycles, sandbox refreshes, or structural model changes.

2. Project Data Mapping & Migration

Source Data Identification

• Work with business data owners and SMEs to identify all required source data across spreadsheets, legacy CRMs, manually maintained lists, and other systems.

• Confirm volumes, date ranges, field definitions, and business usage to ensure correct interpretation before mapping.

Data Mapping to Salesforce Objects

• Analyse source structures and map fields, relationships, and reference data to Salesforce objects.

• Produce version-controlled data-mapping specifications covering transformations, dependencies, and business rules.

Data Cleansing (with Business)

• Lead data cleansing with stakeholders to remove duplicates, standardize values, populate missing mandatory fields, and correct inconsistent or deprecated values.

• Coordinate data reviews, validation sessions, and approval workshops.

Transformation & Load Preparation

• Transform and prepare data based on agreed mapping logic and cleansing rules.

• Align transformed data with controlled Salesforce reference data and the defined Core Model.

Migration Testing & QA

• Execute or support test data loads in SIT and UAT.

• Review datasets with business teams for accuracy, completeness, usability, and alignment with expected outcomes.

• Resolve defects collaboratively with QA and business testers ahead of production cutover.

3. Data Quality & Governance

• Apply internal data standards, validation logic, deduplication rules, and mandatory field requirements.

• Monitor data quality through dashboards, reports, and exception logs; drive continuous improvement.

• Manage data-related defects and improvements via Jira and governance processes.

• Align with Core Model guidelines, data dictionaries, and RACI structures.

4. Cross-Team Collaboration

• Partner with Salesforce Product Owners, Business Analysts, MuleSoft Integration teams, QA testers, DevOps engineers, and commercial stakeholders.

• Provide data expertise in project ceremonies (refinement, planning, cutover readiness).

• Support collaboration between UK&I digital teams and wider group teams aligning to CRM360/Core Model standards.

5. Operational & BAU Support

• Handle routine BAU data requests, updates, extracts, and reconciliations.

• Support one-off analysis, cleansing reviews, or investigations into data inconsistencies.

• Assist with sandbox refresh data preparation and production fix deployments.

자격

Required:

• 3+ years of practical experience in data migration, data mapping, or master data management

• Hands-on experience with data migration or CRM tools (Salesforce Data Loader or Data Import Wizard a plus)

• Strong background in data cleansing, validation, deduplication, and standardization

• Experience working with multiple data sources (spreadsheets, legacy systems, CRMs)

• Ability to produce and follow data mapping and migration documentation

• Strong attention to detail and data quality focus

• Effective communication skills and experience working with business stakeholders

Preferred:

• Bachelor’s degree in IT, Computer Science, Data, Business, or equivalent

• Exposure to Salesforce CRM projects or similar CRM platforms

• Familiarity with data governance, Core Data Models, and UAT/SIT support

• Experience using Jira or similar tracking tools

Role Overview

The Customer Service & Sales Representative serves as the primary point of contact for customers, handling high-volume inbound calls and orders while actively identifying and maximizing sales opportunities. This role requires balancing excellent customer support, accurate order management, and proactive sales engagement through cross-selling and up-selling. The agent is expected to manage 50+ calls per shift, deliver a high-quality customer experience, and contribute to revenue growth in a fast-paced environment.

작업 세부 정보

• Work Setup: Onsite (Bridgetowne Quezon City)
• Location: Quezon City / Pasig City
• Schedule: Shifting schedule
• Requirement: Amenable to working onsite on any shift

주요 책임

Customer Service Responsibilities

• Act as the primary point of contact for customer inquiries, orders, and concerns, ensuring timely and professional responses
• Handle a high volume of inbound calls, averaging 50+ calls per shift, while maintaining service quality
• Answer incoming customer calls in a prompt, courteous, and professional manner
• Accurately capture, update, and maintain customer account information and order details
• Navigate multiple system screens efficiently while utilizing internal tools and resources to resolve customer needs
• Use effective listening skills and open-ended questions to fully understand customer requirements, with guidance and coaching as needed
• Apply feedback from call monitoring and quality reviews to continuously improve service delivery and customer satisfaction
• Handle multiple customer interactions while maintaining accuracy, efficiency, and attention to detail

Sales Responsibilities

• Identify opportunities to cross-sell and up-sell products or services based on customer needs and order history
• Promote relevant products, add-ons, or solutions while ensuring alignment with customer requirements
• Maximize sales opportunities during customer interactions without compromising service quality
• Effectively communicate product features, benefits, and value propositions to customers
• Meet or support individual and team sales targets while maintaining a customer-first approach

General Responsibilities

• Collaborate with team members and request assistance when necessary to ensure accurate and timely resolution of customer concerns
• Adapt to changing processes, tools, and customer demands in a fast-paced environment
• Perform other related duties as assigned by management

자격

Experience:
• 2–5 years of Customer Service experience, preferably with combined customer service and sales exposure
• Candidates with more than 5 years of relevant experience are highly preferred

Skills & Competencies:
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Proven ability to cross-sell and up-sell in a customer-facing environment
• Ability to type at least 30 words per minute with high data entry accuracy
• Working knowledge of Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to retain information and apply critical thinking skills
• Capable of handling multiple tasks and adapting to a dynamic work environment

Other Requirements:
• Willingness to work onsite at Bridgetowne, Quezon City / Pasig City
• Amenable to shifting schedules

Job Overview
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.

As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).

작업 세부 정보

• Work Setup: Work from home
• Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
• Start Date: March 2026

책임

• Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
• Review each new service call to ensure accuracy and completeness of all required information
• Source and coordinate with local technicians to perform service requests
• Prepare technicians for service calls and set clear expectations for service delivery
• Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
• Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
• Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
• Ensure service calls are closed by end of day (EOD) on the same day the work is completed
• Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
• Answer phone calls promptly and professionally
• Perform other duties as assigned

자격

• 2–3 years of experience in remote administrative support
• Strong attention to detail with excellent communication and organizational skills
• Ability to handle high-stress and high-volume workloads effectively
• Proven ability to manage multiple tasks simultaneously
• Ability to work independently with minimal supervision

Job Overview

We are seeking Business Development Administrator to support the Business Development team with client communication, administrative coordination, and CRM management. This role involves making outbound calls to clients in Australia, confirming appointments, following up on contracts, and assisting sales teams with administrative tasks. The ideal candidate has strong spoken English with a clear and neutral accent, is confident in phone communication, and can effectively support business development activities across multiple markets.

Job Details
Work setup: Onsite
Schedule: Monday to Friday | 9-hour shift within 5:00 AM – 5:00 PM | PH Timezone (possible shifting depending on assigned market)
Holidays to follow: Australian Holidays

책임

• Conduct outbound calls to clients in Australia.

• Support contract follow-ups and maintain communication with clients.

• Manage and update CRM records accurately.

• Confirm appointments and coordinate scheduling for the Business Development team.

• Provide administrative support related to sales and business development activities.

• Assist assigned sales representatives across different markets.

• Maintain professional communication and strong client relationship management.

• Adapt schedules as needed depending on assigned market coverage.

자격

• Strong spoken English with a clear and neutral accent suitable for Australian clients.

• Comfortable making outbound calls and speaking with clients over the phone.

• Previous experience in customer service, sales support, or administrative roles.

• Strong communication and client handling skills.

• Ability to manage administrative tasks such as CRM updates and appointment scheduling.

• Commercial Real Estate experience is a plus but not required.

• Flexible with shift schedules depending on the assigned market.

포지션 요약

The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details
Work Setup: Onsite
Location: Bridgetowne Quezon City & Cebu City
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Timezone: Eastern Time (ET)
Holidays: Following select Philippine holidays

책임

Process Mapping
• Interview stakeholders and conduct on-site observations to document “as-is” workflows.
• Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation
• Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).
• Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

• Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.
• Define “to-be” process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management
• Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring
• Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management
Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support
• Support and manage process documentation for 2–3 procurement programs.

자격

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, specifically in process mapping and SOP development.
• Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.
• Strong knowledge of Lean, Six Sigma, or Agile frameworks.
• Excellent written and verbal English communication skills.
• High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):
• PMP
• IIBA-CBAP
• Six Sigma Green Belt or Black Belt

직무 개요:

We are seeking an Architectural Draftsperson with strong drafting skills and experience in producing detailed drawings for cost estimation and construction documentation. This role focuses primarily on residential projects and involves translating design concepts into accurate, high-quality architectural drawings used for construction, cost estimation, and project applications. The ideal candidate combines strong technical drafting ability with effective communication and teamwork to support overall project quality.

작업 세부 정보:

• Work setup: Work from home
• Schedule: Monday to Friday | 9:00 AM – 6:00 PM Japan Standard Time | 8:00 AM – 5:00 PM Philippine Time
• Holiday: Hybrid of Japan and Philippine holidays

책임:

• Create architectural drawings from basic design through detailed design stages, including plans, elevations, sections, and detail drawings.
• Produce detailed drawings required for cost estimation and support quantity takeoff processes.
• Translate design intent into clear and constructible architectural drawings.
• Ensure drawings meet project specifications and quality standards.
• Collaborate with internal teams to maintain drawing accuracy and consistency.
• Maintain organized documentation and manage drawing updates and revisions.
• Contribute to improving drafting quality and project workflows.

자격:

• Graduate of Architecture or equivalent specialized knowledge.
• Experience in architectural drafting within a design firm, construction company, or similar environment.
• Practical experience using CAD/BIM software.
• Ability to save and export drawings in DWG and DXF file formats.
• Basic knowledge of architectural structures, construction methods, and building materials.
• Strong attention to detail and ability to produce precise and well-organized drawings.
• Good communication and collaboration skills.
• Ability to manage deadlines with a strong sense of responsibility.

있으면 좋습니다:

• Experience with Rhino and JW CAD.
• Familiarity with residential architectural projects.
• Ability to understand or communicate in Japanese is not required but considered an advantage.

What We Offer:

• Stable work environment with long-term career opportunities.
• Opportunity to work on a variety of residential architectural projects.

포지션 요약

The Accounts Receivable Associate is responsible for preparing accurate client invoices, ensuring correct billing of salaries, benefits, management fees, and other applicable charges. This role supports the Accounting Manager in resolving billing inquiries and contributes to financial reporting, compliance requirements, and cross-functional coordination with the Recruitment team. The position requires strong attention to detail, numerical accuracy, and the ability to manage recurring monthly reporting responsibilities.

작업 세부 정보

• Employment Type: Full-Time
• Schedule: 9:00 AM – 6:00 PM, Monday to Friday (will vary during billing cycle)
• Reporting To: Accounting Manager
• Work Set-up: Onsite I Bridgetowne, Exxa Tower, Quezon City

필수 의무 및 책임

Client Invoice Preparation

• Validate the complete list of employees per account, including tracking incoming employees.
• Accurately compute salary and other benefit charges for invoicing.
• Ensure the accuracy and completeness of management rates billed to each client.
• Verify and include additional charges or credits in the billing, such as cash advances, overtime, premium pay, and absences.

Invoice Dispute Resolution

• Assist the Accounting supervisor in resolving client inquiries and disputes related to invoices.
• Provide detailed explanations and necessary documentation to clients to resolve discrepancies efficiently.

All-Inclusive Rate Calculation

• Collaborate with the Recruitment Team for the registration of new client cost proposal in all-inclusive calculator
• Ensure all components of the rate, including salary, benefits, and other charges, are accurately included.

Reporting and Compliance

• Generate a comprehensive monthly invoice report for each client, ensuring all data is accurate and complete.
• Participate in the preparation of monthly and year-end financial reports, providing necessary data and support for accurate financial statements.

Collection and Recording of Invoices and Client Payments

• Monitor outstanding invoices and proactively follow up with clients to ensure timely payment. Implement effective collection strategies to minimize overdue accounts.
• Accurately record client payments in the QuickBooks, ensuring all details match the invoice and the corresponding client account.
• Perform regular reconciliations of accounts receivable to ensure all payments are accounted for and properly posted. Address any discrepancies promptly.
• Prepare and analyze accounts receivable aging reports to identify overdue accounts and prioritize collection efforts.
• Maintain regular communication with clients regarding their account status, payment deadlines, and any outstanding balances. Provide statements and reminders as necessary.
• Maintain detailed and organized records of all collections activities, including client communications, payment promises, and follow-up actions.

Cross-Functional Support

• Provide support to the Recruitment team in computing all-inclusive rates as needed.
• Coordinate with internal stakeholders to ensure accurate financial and billing data.

자격:

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Prior experience in accounts receivable, billing, or general accounting functions is an advantage.
• Strong numerical aptitude with high attention to detail and accuracy.
• Ability to manage recurring deadlines and multiple reports simultaneously.
• Good communication skills for internal coordination and client-related inquiries.

Core Competencies:

• Detail-oriented and highly organized
• Strong analytical and computation skills
• Time management and deadline discipline
• Ability to work collaboratively across teams
• Professional handling of confidential financial information

포지션 요약

The Accountant / Accounts Assistant is a hybrid role supporting both core accounting operations and Financial Planning & Analysis (FP&A). This position is ideal for a technically strong accounting professional with a solid foundation—preferably from a Big 4 or FMCG background—who also brings strong analytical skills to support reporting, insights generation, and continuous process improvement within a manufacturing or FMCG environment.

작업 세부 정보

• Work Arrangement: Hybrid (3 days onsite 2 days at home)

• Work Schedule: 6 AM to 3 PM, Mondays to Friday

주요 책임

• Prepare monthly balance sheet reconciliations.

• Provide Accounts Receivable and Accounts Payable transactional support as required.

• Support data analytics and financial reporting activities, including:

• Weekly Gross Margin report refreshes

• End-of-month Profit and Loss reporting

• End-of-year and budget preparation processes

• Assist with BI dashboard development to improve reporting efficiency and decision-making.

• Support ad hoc financial analysis and reporting requests as required.

Candidate Requirements

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, or related field; CA/CPA qualification preferred.

• Advanced proficiency in Microsoft Excel.

• Experience in a Big 4 firm and/or FMCG environment.

• Strong attention to detail and accuracy.

• Proactive, collaborative, and comfortable working in a fast-paced environment.

Desirable Qualifications

• Experience working within an Australian business environment.

• Exposure to cost accounting and inventory data management.

• Experience working with Bills of Materials (BOM).

• Power BI and/or SQL skills.

핵심 역량

• 강력한 분석 및 문제 해결 능력.

• Ability to manage multiple priorities and meet deadlines.

• High level of professionalism and accountability.

• Effective communication and stakeholder collaboration skills.

Tools & Systems

• Microsoft Excel (advanced level)

• Business Intelligence tools (Power BI preferred)

• ERP or accounting systems relevant to manufacturing/FMCG environments

포지션 요약

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! We are seeking a detail-oriented and proactive AR Administrator to join our team. In this role, you will be responsible for preparing and maintaining billing data, collecting payments according to standard operating procedures, and managing customer communications related to billing and collections.

작업 세부 정보:

• 재택 근무
• Monday to Friday | 9 AM to 6 PM EST | 10:00 PM to 7:00 AM Manila Time
• *미국 공휴일 다음

책임:

• 인보이스 생성 및 전송: 계약 약정에 따라 인보이스를 생성하고 고객에게 배포합니다.
• 결제 수금: 고객과 소통하여 결제를 요청하고 받은 결제를 회계 시스템에 정확하게 기록합니다.
• 조정: 결제 금액을 적극적으로 조정하고 불일치하는 부분이 있으면 즉시 해결하세요.
• 계정 업데이트: 결제 또는 연락처 정보를 기반으로 고객 계정을 업데이트합니다.
• 고객 및 내부 커뮤니케이션: 고객 이메일 대기열을 관리하고 청구 및 수금과 관련된 내부 팀 요청에 응답하세요.
• 협업: 영업 및 고객 경험 팀과 협력하여 고객 청구 에스컬레이션을 해결하세요.
• 대손 관리: 회계팀과 협력하여 대손충당금을 적절히 파악하고 적립하세요.
• 고객 관계: 고객과의 견고한 관계를 구축하고 육성하여 청구 문의를 선제적으로 해결하고 신속한 결제를 촉진합니다.

자격:

• 학력: 고등학교 졸업장 필수, 준학사/학사 학위 우대.
• 경력: 관련 분야 2년 이상 경력.
• 기술 능력: 강력한 Microsoft Office 기술, 특히 Excel에 능숙해야 합니다.
• 커뮤니케이션: 강력한 영어 서면 커뮤니케이션 능력이 필요합니다.
• 소프트웨어 친숙도: Sage Intacct 또는 유사한 회계 소프트웨어에 익숙한 경우 우대합니다.

포지션 요약:

선임 IT 지원 전문가는 IT 플랫폼과 관련된 에스컬레이션된 인시던트 및 문제를 해결하기 위한 기술 전문 지식을 제공하고, 여러 지역에 걸쳐 700명 이상의 직원을 지원하는 지원 서비스 팀을 지휘하는 두 가지 책임을 맡게 됩니다. 이 역할은 티켓 관리, PC 이미징/배포, PC 하드웨어/소프트웨어 인벤토리, PC 유지보수/지원, 모바일 기기 유지보수/지원 등을 포함한 모든 지원 서비스 요소를 주도하고 감독하는 책임이 있습니다.

책임:

• 기술적 하드웨어 및/또는 소프트웨어 문제를 해결하고, 진단하고, 해결합니다.
• 다른 지원 서비스 팀원을 위한 에스컬레이션 담당자 역할을 수행합니다. 팀과 긴밀히 협력하여 문제를 해결하고 멘토링을 제공합니다.
• 신규 사용자 IT 오리엔테이션, 온보딩 및 교육 프로그램을 개발하고 주도합니다.
• SLA가 충족되고 있는지 확인하고, 티켓을 분류하고, 기술자에게 티켓을 위임하여 고객 만족도를 유지합니다.
• 작업을 식별하고 완료할 때까지 끝까지 책임지는 강한 주인의식과 책임감.
• 지식창고를 관리하고 경영진과 협력하여 표준 운영 절차를 작성/업데이트합니다.
• IT 지원 직원과 최종 사용자에게 지침을 제공하고 정책과 절차를 설명하세요.
• 직원을 위한 정기적인 하드웨어 및 소프트웨어 업그레이드를 예약하고 선제적으로 관리하세요.
• 구성 및 계정 생성/삭제를 포함한 회사의 기본 기술 플랫폼(Microsoft Office 365, Teams, SharePoint, IP 전화기, MDM, 원격 도구, SCCM 등)을 관리합니다.
• 특별 프로젝트에 대해서는 지원 서비스 관리자와 긴밀히 협력하세요.
• IT 및 비즈니스 관리자와 협력하여 조직 내 우수한 고객 경험을 향상시킬 수 있는 아이디어와 전략을 브레인스토밍합니다.
• IT 제품 또는 서비스 제공을 설계하고 업데이트합니다.
• 개인용 컴퓨터 장치, 주변 장비 및 소프트웨어를 설치, 테스트 및 구성합니다.
• 노트북, 데스크톱, iOS 및 Android 디바이스, Office 365, 이메일 계정, 네트워크 프린터 등입니다.
• 소프트웨어 설치, 하드웨어 구성 및 문제 해결에 관한 기술 문서를 유지 관리하는 업무를 담당합니다.
• 자동화된 온디맨드 관리 보고 기능을 통해 매우 정확하고 유지 관리되는 자산 인벤토리, 엔드투엔드 자산 관리 프로세스, 액세스 가능한 정보 데이터베이스를 유지하고 필요한 경우 구현하세요.
• 절차 및 프로세스의 개선 사항을 파악하고 구현합니다.
• 변경 관리 회의 및 시스템 유지 관리 활동에 적극적으로 참여합니다.
• 할당된 기타 업무를 수행합니다.
• 모든 지원 서비스 팀원들의 활동을 감독하여 이들이 우수한 고객 서비스를 제공하고 고객 안내를 제공할 수 있도록 합니다.
• 지원 서비스 팀에서 주니어 멤버를 멘토링하고 교육하며 육성하기

자격:

• 컴퓨터 공학 또는 기타 관련 분야의 학사 학위와 헬프 데스크 환경에서 5년 이상의 경험 또는 관련 경력이 있어야 합니다.
• ITIL 프로세스 지식.
• 인시던트 및 요청 티켓 시스템(Fresh Service 또는 ServiceNow)에 대한 실무 경험
• IT 조직 내에서 혁신 이니셔티브, 프로세스 개선 및 표준화를 주도할 수 있습니다.
• 엔터프라이즈 환경에서 Microsoft Windows 10 및 Windows 호환 애플리케이션을 지원하고 유지 관리하는 심층적인 실무 지식
• Active Directory, WAN/LAN/Wi-Fi, 핵심 네트워킹, 클라우드 서비스, 화상 회의 기본 사항 및 인쇄를 포함하되 이에 국한되지 않는 핵심 기술에 대한 지식.
• 모바일 디바이스 설정 및 문제 해결에 대한 실습 경험.
• 엔드포인트 클라이언트 보안 소프트웨어 사용 경험.
• 시간 관리에 주의를 기울이고 분석 기술을 보유할 수 있는 능력.
• 팀원들을 이끌 수 있는 훌륭한 리더십 기술을 보여줄 수 있는 능력.
• 영어(말하기, 쓰기, 이해)에 능숙해야 합니다.
• 필요한 경우 주말에도 근무할 수 있습니다.

추가 자격:

• ITIL 4 인증.
• 컴프티아 A+, 네트워크+, 보안+, HDI 인증.
• 시스템 센터 구성 관리자 또는 Microsoft 엔드포인트 관리자에 대한 실무 경험.
• 모바일 디바이스 관리 플랫폼에 대한 실무 경험 - Jamf, Intune, AirWatch
• 헬프 데스크 감독 경험.
• 프로젝트 관리 경험.

직무 설명:

IT 헬프데스크 계층 3은 전화와 이메일을 통해 기술 지원을 요청하는 고객을 위한 에스컬레이션 창구 역할을 합니다. 진단 기술과 관련 질문을 통해 원격 문제 해결을 수행하여 제공된 문제와 세부 정보를 바탕으로 고객에게 최상의 솔루션을 제공합니다. 고객을 위한 티켓 처리 프로세스를 관리하고 팀 리소스를 효과적으로 사용하여 티켓 종결, 성과 지표를 촉진하고 고객 만족을 보장합니다. 팀과 조직에 기술 리더십을 제공합니다.

작업 세부 정보:

IT 헬프데스크 티어 3

이스트우드 리비스, QC(재택 근무)

월요일 ~ 금요일 - 오후 9시 ~ 오전 6시

책임:

• 서비스 데스크의 에스컬레이션 포인트 역할을 합니다.
• 진단 기법 및 관련 질문을 통해 원격 문제 해결 수행
• 고객이 제공한 문제와 세부 정보를 바탕으로 최적의 솔루션을 결정합니다.
• 고객에게 문제 해결 프로세스를 안내합니다.
• 필요에 따라 현장 리소스에 문제를 에스컬레이션하세요.
• 일부 네트워크 및 서버 문제를 원격으로 해결하고 수정하기
• IT 제품 또는 서비스에 대한 정확한 정보 제공
• 티켓팅 시스템에 이벤트와 문제 및 해결 방법을 기록하세요.
• 고객 티켓을 관리하고 팀 리소스를 사용하여 고객 만족도 및 티켓 메트릭을 달성할 수 있도록 하세요.
• 고객, 잠재 고객 및 외부 공급업체 파트너를 포함한 모든 이해 관계자에게 회사를 전문적으로 대표합니다.
• 핵심 가치 준수 및 헌신
• 세부 사항에 세심한 주의를 기울여 프로세스 지향적이어야 합니다.
• 기타 부여된 업무.

자격:

• 유사 직무에서 5년 이상의 경력 보유자
• Windows 서버, 네트워킹, Office 365 및 Azure에 대한 전문 지식을 쌓으세요.
• SCCM 및 Intune 사용 경험
• 뛰어난 서면 및 구두 커뮤니케이션 능력
• 사무 자동화 제품, 데이터베이스 및 원격 제어에 대한 지식이 풍부합니다.
• 컴퓨터 시스템 모바일 장치 및 기타 기술 제품에 대한 이해도가 높습니다.
• 강력한 의사 결정 및 문제 해결 능력
• 강력한 대인관계 및 관계 구축 기술
• 고객 서비스에 대한 강한 열정
• 뛰어난 조직력과 여러 작업을 동시에 처리할 수 있는 능력.
• 빠르게 변화하는 환경에서 빠르게 학습할 수 있는 능력
• RMM(원격 모니터링 및 관리) 도구 경험
• 클라이언트 환경(서버, 네트워크 장비, 스토리지 장비 등)을 발견하고 문서화한 경험
• 소프트웨어 설치/제거/문제 해결 경험
• 여러 하드웨어 플랫폼(MacOS, Windows PC/서버, Unifi, Sophos, Watchguard, Cisco 등의 네트워킹 장비)에 익숙합니다.
• 스크립팅(PowerShell, Windows 명령줄 등)에 익숙함