In today’s omnichannel environment where customers are increasingly interacting with brands online, on the go, companies have to adopt new ways of engaging their target markets. Providing strategic and timely choices for web visitors not only enhances customer satisfaction but also dramatically increases conversion rates.
Live chat has proven itself to be an important component of a comprehensive e-commerce strategy and an extremely effective way to offer general support, provide technical assistance, retain customers, generate sales, and create leads. Sourcefit offers live chat and e-mail services ranging from agent sourcing to full, turnkey solutions that include staffing, integration, CRM, reporting, and analytics.
Our live chat, email support, and click-to-call technology offers seamless integration with any website, as well as a variety of options for customer interaction and robust data-gathering and CRM support. Sourcefit allows you to supercharge website sales and customer support quickly, easily, and at a price that makes business sense.
We designed and built our operation from the ground up to meet the varied and challenging customer support needs of small and medium-sized businesses. We are flexible, focused, cost-effective, and service-oriented. At the core of our vision are comprehensive performance metrics that infuse our DNA and provide a clear benchmark for each employee and for the organization as a whole. We will help you create an integrated offshore unit of your business that will provide world-class service and performance, whether you require a single agent or a larger team.
Our domain expertise in offshore customer service extends to every aspect of our business — from recruiting the best agents to implementing the best technologies and providing the most effective management and oversight for your support staff. We will work closely with you to develop a solution that fits your business perfectly, beginning with strategic planning of your operation, through to seamless integration with your local team, to operation and expansion. And by truly understanding your business, we will build a team that will be invested in your success and will reflect positively on your products and brand.
Please give us a call today to find out how we can help you maximize your resources and improve your results with our live chat solutions. There is no obligation until you have found the perfect fit for your business.
Benefits and services
- Increase sales
- Improve customer service
- Agent staffing or turnkey solution
- Technology: Redundancy, reliability, results
- Hiring: Hire for attitude, train for technology
- Efficiency/productivity: Custom performance metrics
- Accountability: Close monitoring, careful management
- Customer experience: Design and implementation
- Employee satisfaction: Focus on retention
- Quality assurance: Close monitoring
- Flexibility: Easily scale from one agent to 100
- Speed up time to market
- Get a custom solution for your business
- Access domain expertise that generates results
- Interact with customers in real time
- Seamless application integration
- Track conversions, measure ROI
- No capital investment required
- Easily establish 24-7 operations
- Focus on core business
- Access best practices
Pricing
Entry Level
$950.00 / month
(Staff Leasing)
$8.00 / hour
(Small Projects)
Mid Level
$1,100.00 / month
(Staff Leasing)
$9.00 / hour
(Small Projects)
Expert Level
$1,300.00 / month
(Staff Leasing)
$12.00 / hour
(Small Projects)
