Enhance CX with 24/7 live chat support
Sourcefit provides live chat outsourcing services that deliver fast, accurate, and professional customer engagement. From e-commerce and SaaS, to fintech, edtech, and healthcare, our agents handle inquiries in real time across your platforms, improving response times, conversions, and overall customer satisfaction.
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From conversations to customer loyalty
Sourcefit provides outsourcing services that cover both routine questions and complex service needs. Our live chat specialists manage product inquiries, onboarding, billing, and technical support while adapting to your brand voice and escalation paths to deliver seamless customer experiences.
By outsourcing live chat, companies gain scalable, always-on coverage that improves resolution rates and reduces internal workload. With Sourcefit, support is flexible and designed to scale with demand across platforms such as Zendesk, Intercom, Salesforce, and HubSpot.
Reliable and transparent customer support services
We build dedicated teams with structured onboarding, QA frameworks, and account oversight tied to clear service levels for response times, first contact resolution, and satisfaction scores. Client success managers and responsive account teams ensure visibility, accountability, and continuous improvement.
Our secure delivery centers, multilingual coverage, and enterprise-grade protocols protect sensitive customer information while maintaining continuity. With more than 15 years of outsourcing expertise and delivery hubs in five countries, Sourcefit provides dependable, 24/7 live chat support trusted worldwide.
Built on a foundation of trust
Live chat support services we provide
24/7 coverage
Deliver always-on customer support across time zones, improving availability and reducing missed opportunities.
Out-of-hours support
Extend service into nights, weekends, and holidays without adding internal shifts.
E-commerce chat support
Answer product questions, handle order tracking and returns, and reduce cart abandonment.
SaaS chat support
Assist with onboarding, billing, and technical issues to improve user retention.
Fintech chat support
Deliver secure, compliance-aware support for payments, accounts, and regulatory inquiries.
Edtech and healthcare chat support
Provide fast, empathetic support for enrollment, scheduling, and ongoing client needs.
Flexible team models
Start lean with shared agents or scale into dedicated desks as demand grows.
Case studies and thought leadership
Sourcefit provides live chat support staff for a market-leading e-commerce eyewear company, delivering a 46% increase in after-sales revenue while maintaining a 95.42% quality score and 96.53% CSAT.
Recipient of Gold Stevie®
Award for HR Innovation
Recognized for excellence
Why companies outsource live chat to Sourcefit
Proven multi-industry experience
We support e-commerce, SaaS, fintech, edtech, and healthcare clients with customized live chat solutions.
Scalable 24/7 coverage
Global delivery hubs provide multilingual, always-on support that scales with demand.
Transparent and cost-effective
Our cost-plus billing model saves clients up to 70% compared to in-house costs, with no hidden fees.
AI-driven performance
AI-enabled tools assist agents with faster responses, smarter routing, and real-time monitoring.
Secure and compliant
Enterprise-grade infrastructure, redundant systems, and compliance protocols safeguard customer and transaction data.
Live chat support outsourcing pricing
Position requirement
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Entry level
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Mid level
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Expert level
Entry level
Outsourcing
*monthly
- $980
- $1,100
- $1,300
Straightforward pricing; no setup fees, long-term contracts, or hidden charges.
FAQs
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Do you provide chat support in languages other than English?
Yes, our global team includes native speakers for English, French, and Spanish live chat support, with agents trained in culturally appropriate customer service approaches.
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Can you handle both sales and support chats?
Our agents can be trained for different chat types including pre-sales inquiries, technical support, billing questions, and post-purchase assistance based on your business needs.
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How do you maintain quality and consistency across chat agents?
We use quality assurance monitoring, regular training updates, standardized response templates, and performance metrics to ensure all agents maintain a consistent service quality.
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What chat platforms and software do your agents use?
Our agents are experienced in major live chat platforms, including Zendesk Chat, Intercom, LiveChat, Freshchat, and Drift, and can adapt to your existing chat software and CRM integrations.