Recognition spans both APAC and Americas regions for the second consecutive year
QUEZON CITY, PH, October 8, 2026 – SourceCX, a division of Sourcefit specializing in fully managed, modern outsourced customer support services, has been recognized as an Aspirant in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 for both the APAC and Americas regions.
This marks the second consecutive year that SourceCX has been included in Everest Group’s CXM Services PEAK Matrix assessment, following its 2025 recognition. The assessment evaluates providers on two dimensions: market impact and vision and capability. SourceCX was included in the 2026 assessment for both APAC and the Americas.
What the PEAK Matrix® Assessment measures
Everest Group’s PEAK Matrix® assessments evaluate providers across market success, delivery capability, client impact, and future readiness within specific service categories. The CXM Services assessment focuses on customer experience management providers and classifies participating providers into categories that include Leaders, Major Contenders, and Aspirants.
For 2026, SourceCX was recognized as an Aspirant in the CXM Services PEAK Matrix® Assessment for both APAC and the Americas. The recognition gives CX buyers another third-party reference point as they evaluate outsourcing partners across regions, delivery models, and operating requirements.
What SourceCX brings to CX delivery
SourceCX has continued to invest in the areas CX buyers are evaluating more closely: delivery coverage, AI-enabled operations, governed team management, and human-led service quality. These investments support clients that need customer experience operations across markets, time zones, and languages.
Key areas of continued investment include:
Knit, an AI-powered team management platform
Launched in 2024, Knit helps consolidate fragmented task systems, reporting dashboards, and workforce management tools into a governed execution environment. The platform supports distributed teams by improving visibility over work, reporting, and operational follow-through.
AI-enabled service delivery
SourceCX continues to build AI-enabled workflows that support faster routing, quality review, reporting, and exception handling. The model keeps people involved where judgment, escalation, empathy, and brand context matter.
Multi-country delivery footprint
SourceCX operates delivery hubs across the Philippines, the Dominican Republic, South Africa, Madagascar, and Armenia. This geographic reach supports multilingual coverage, time-zone flexibility, and continuity planning for clients with regional or global customer bases.
PulseBI, a CX intelligence platform
Launched in 2026, PulseBI is SourceCX’s binocular intelligence layer that joins training data, HRIS signals, and operational KPIs into a single predictive view. By connecting these data streams, CX teams are now able to adapt proactively and manage what drives performance rather than reacting to it.
A CX model built on human expertise and governed AI
“Being recognized by Everest Group for the second year running reflects the work our teams put into delivering customer experiences that are consistent, measurable, and built for modern operations. As AI changes what CX providers can offer, our focus remains on pairing strong human teams with governed technology that helps clients improve quality, visibility, and performance.”
Andy Schachtel, President, SourceCX
SourceCX’s approach reflects a broader shift in customer experience outsourcing. Buyers increasingly need partners that combine operational execution with technology investment, governance, and transparent reporting. Earlier this year, Sourcefit received a Gold Stevie® Award for AI Innovation at the 2026 Asia-Pacific Stevie Awards, recognizing its approach to embedding AI directly into enterprise workflows.
What this recognition means for CX buyers
For buyers building or expanding CX delivery across APAC or the Americas, SourceCX can help compare delivery options by function, language, coverage window, and level of operational support. Teams can use the recognition as a starting point, then speak with SourceCX to assess the delivery model that fits their customer base.
Evaluating CX outsourcing across APAC or the Americas?
Speak with SourceCX about managed customer support, multilingual coverage, time-zone alignment, and AI-enabled CX operations built with human oversight.
Frequently asked questions
What recognition did SourceCX receive?
SourceCX was recognized as an Aspirant in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 for APAC and the Americas.
What regions does the recognition cover?
The recognition covers both APAC and the Americas, reflecting SourceCX inclusion in the 2026 regional CXM Services assessments.
Can SourceCX use the PEAK Matrix graph?
No PEAK Matrix graph, quadrant image, Everest Group logo, analyst quote, or report extract should be used unless Everest Group provides written approval or the appropriate license.
How does SourceCX support regional CX delivery?
SourceCX operates across delivery hubs that can support multilingual coverage, time-zone flexibility, and managed customer experience operations for companies serving regional or global customer bases.
About SourceCX
SourceCX specializes in managed, modern customer support services that are human-centered and technology-driven. It operates delivery hubs across the Philippines, the Dominican Republic, South Africa, Madagascar, and Armenia, supporting multilingual coverage, time-zone flexibility, and competitive operating costs. SourceCX is a division of Sourcefit, an offshore staffing and BPO solutions company headquartered in Manila, Philippines. Learn more at sourcecx.com.
Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of Everest Group research and analysis. All research and analysis conducted by Everest Group analysts and included in Everest Group’s PEAK Matrix® reports is independent, and no organization has paid a fee to be featured or to influence positioning. To access the complete research and learn more about the methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group
Everest Group is a global research firm. Its PEAK Matrix® assessments provide analysis enterprises use to evaluate providers, locations, products, and solutions within specific market segments. Learn more at everestgrp.com.
