Customer Service Outsourcing Solutions

Your customers expect fast, helpful support around the clock. But building an in-house team is expensive and time-consuming. Sourcefit’s customer service outsourcing solutions give you access to skilled agents in the best talent centers in the world who deliver exceptional support at a fraction of the cost.
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    Why Sourcefit?

    Sourcefit’s customer support outsourcing service

    Customer service should feel effortless for both customers and businesses. That’s the goal behind every team we build at Sourcefit.

    Our agents operate from the world’s top outsourcing hubs. They’re trained in your systems, aligned with your brand voice, and supported by reliable infrastructure that keeps everything running smoothly, no matter the time zone.

    What makes it work

    Serious savings

    Reduce staffing costs without trading down on quality or accountability.

    Skilled, adaptable people

    Agents are carefully recruited, trained on your tools, and backed by ongoing QA.

    Modern infrastructure

    We maintain redundant systems, reliable connectivity, and enterprise-grade call center facilities.

    Seamless workflow

    Your customers won’t know the difference—but they’ll feel it.

    What we offer

    Every business has different support needs. A startup might need basic order help, while a healthcare company requires HIPAA compliance and specialized knowledge. We get that.

    That’s why Sourcefit builds customer service teams that match your industry, your hours, and the way your customers prefer to communicate.

    We support businesses across a wide range of sectors, with agents trained to handle the tools, tone, and complexity of each.

    Here are just a few areas where customer service outsourcing with Sourcefit makes a difference:

    E-commerce customer service outsourcing
    Handle order inquiries, returns, and product questions that come in around the clock

    Healthcare customer service outsourcing
    Patient scheduling, insurance verification, and HIPAA-compliant communication

    Insurance agency customer service outsourcing
    Policy inquiries, claims support, and lead qualification

    Retail customer service outsourcing
    Store support, inventory questions, and customer account management

    Customer service outsourcing for startups
    Professional support from day one, without the overhead of hiring full-time staff

    Business process outsourcing customer service
    Complete back-office support, including data entry and customer onboarding

    How you benefit from outsourcing customer service to Sourcefit

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    1. Predictable costs that scale with demand
      No bloated payroll, no underused agents. You pay only for what you need—whether it’s one rep or one hundred.
    2. Scale up (or down) fast
      Need more agents for a product launch? Done. Seasonal slowdown? We adjust. No hiring issues, no severance packages, no scrambling to find desk space.
    3. Focus on what you do best
      Stop juggling customer service with everything else on your plate. Hand it off to people who specialize in it.
      We will deliver a proof of concept to give you a concrete idea of how it will work
    4. Access to people you’d struggle to find locally
      We recruit skilled agents from eight strategically located operations centers, connecting you with top talent and giving you several language options.
    5. Get coverage that actually covers everything
      24/7 support across time zones means every call gets answered, every email gets a response, and nothing falls through the cracks.

    Why choose Sourcefit for customer service outsourcing?

    15+ years of proven results
    We’ve been doing this since 2009, starting with one of the world’s first mobile social media services. That experience taught us how to handle complex, high-volume customer interactions from day one.

    Global reach, local expertise
    Operations in the Philippines, South Africa, the Dominican Republic, Madagascar, and Armenia mean we can provide multilingual customer service outsourcing that truly covers your customers wherever they are.

    Over 2,000 professionals, 20+ industries
    We’ve built teams for Fortune 500 companies and scrappy startups across e-commerce, healthcare, finance, telecom, and more. Chances are, we’ve handled something like your business before.

    Built for the long haul
    We build dedicated teams that stick around and grow with your business. Our goal is to create lasting value, not quick fixes.

    Personal service at scale
    Despite our size, every client gets direct attention and customized solutions. You’re not just another account number.

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    Recipient of Gold Stevie
    Award for HR Innovation

    Recognized for Excellence

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    Built on a Foundation of Trust

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    Customer service outsourcing pricing

    Position requirement

    • Entry Level
    • Mid Level
    • Expert Level

    Outsourcing

    *monthly
    • $980
    • $1,100
    • $1300
    Outsourcing your support shouldn’t come with hidden fees or confusing contracts. At Sourcefit, pricing is simple, predictable, and built around your business.

    FAQs

    • What is customer support outsourcing?

      Customer support outsourcing means hiring an external company to handle your customer service operations instead of building an in-house team. This includes phone support, live chat, email management, and technical assistance—all handled by trained agents who represent your brand.

    • Can Sourcefit provide multilingual support?

      Yes. With operations in the Philippines, South Africa, the Dominican Republic, Madagascar, and Armenia, we offer multilingual customer service outsourcing in multiple languages and time zones.

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