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Customer Success Specialist

We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.

Job Details:

Customer Success Specialist

Eastwood, Quezon City (Onsite)

Mondays to Fridays | Night Shift

*Following Philippine Holidays

Responsibilities:

● Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.

● Learn the systems end-to-end to support customers with their issues and product requirements.

● Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.

● Provide Tier 1 Customer Support with understanding and empathy to system issues

● Submitting tickets and tracking utilizing salesforce our CRM platform

● Execute daily customer support operations including responding to questions and following up on reported issues

● Continuously supporting clients throughout the onboarding process

● Building and maintaining strong relationships with clients

● Hardware and software troubleshooting

● Creating internal/client-facing on-boarding and support material

● Develop and apply testing processes for new and existing products to meet client needs

Qualifications:

● At least 2 years of experience in a technical or support-related role

● Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related

● Fluent English speaker and writer

● Strong knowledge in IoT

● Strong Customer Service skills

● Systematic and methodical approach to troubleshooting issues

● Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset

by Garegin Hakobyan

Systems Engineer T3

We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you.

Job Details:

Systems Engineer T3

Work from Home

Training Schedule: Monday – Friday, 8 PM – 5 AM (2 weeks)

Work Schedule: Tuesday – Saturday, 3:30 AM – 12:30 PM

Internet speed: Atleast 25 MBPS

Responsibilities:

• Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.

• Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.

• Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.

• Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.

• Maintain up-to-date documentation of clients' IT systems and infrastructure.

• Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.

• Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.

Qualifications:

• Minimum 4 years’ experience in the following:

-Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support

-Cisco Switching/VLAN/Routing/Firewalling Support

-Server Hardware Technologies (CPU/RAID/SCSI) Support

-Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+

• Server Operating Systems

-Installation, configuration, and troubleshooting

-Configure file, print, and remote access services

-Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup

• Enterprise Email support of Microsoft Exchange/Exchange Online.

• Configuration and troubleshooting of the following:

-Hyper-V and VMware

-SAN Architecture

-Internal/External DNS

-Remote Desktop Services

• Advanced Configuration and Troubleshooting of Network Infrastructure including:

-VoIP

-Layer 2/3 Switches

-Routers

-Firewall

• Working Knowledge of Microsoft SQL Server

• Working Knowledge of Wireless Technologies

• Other Preferred Technical Knowledge

-Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.

-Understanding of the relationship between switches, patch panels, and connecting nodes to a network

-Understanding of High Availability / Load Balancing solutions

by Garegin Hakobyan

Financial Reporting and Compliance Specialist

Position Summary

The Financial Reporting and Compliance Specialist plays a critical role in the financial management of the organization. This position is responsible for the accurate preparation and analysis of financial statements, reports, and disclosures, ensuring adherence to applicable accounting standards (GAAP/IFRS) and regulatory requirements. Collaborating with cross-functional teams, the specialist also oversees the external audit process, tax filings, and contributes to the development and improvement of financial reporting systems and processes. As an integral part of the finance team, this role requires a deep understanding of accounting principles, compliance requirements, and a proactive approach to financial governance.

Job Details:

Work from home

Monday to Friday | 9 AM to 6 PM

*Following PH Holidays

Responsibilities:

  • Preparation of Financial Statements: Ensure accuracy of financial statements, reports, and disclosures in alignment with accounting standards (GAAP/IFRS) and regulatory requirements.
  • Collaboration with Teams: Work with cross-functional teams to gather necessary financial information for reporting and compliance purposes.
  • Financial Data Analysis: Analyze financial data to identify trends, patterns, and anomalies; provide insights to management and stakeholders.
  • Monthly, Quarterly and Annual Reports: Assist in the preparation of monthly, quarterly and annual financial statements for both internal and external stakeholders, including the consolidation of subsidiary financial reports. This involves gathering financial data from our subsidiary companies, ensuring accuracy and consistency, and integrating their financial results into our consolidated financial statements.
  • External Audit Support: Coordinate and support the external audit process, including audit schedules and responding to auditor inquiries.
  • Compliance Research: Stay up to date with evolving accounting and reporting standards for compliance and best practices.
  • System Implementation: Assist in the improvement of financial reporting systems, tools, and processes.
  • Regulatory Filings: Ensure timely and accurate filing of financial reports and tax returns with regulatory authorities as required.
  • Documentation: Develop and maintain documentation of financial reporting procedures and controls.
  • Compliance Support: Provide support during internal and external compliance reviews and regulatory inspections.
  • Policy Development: Contribute to financial policies and procedures to enhance overall financial governance.
  • Special Projects Participation: Engage in special projects related to financial reporting and analysis as needed.

Qualifications

  • Bachelor’s degree in accounting, Finance, or related field.
  • Certified Public Accountant (CPA) or equivalent professional certification preferred.
  • Minimum of 5 years of experience in financial reporting, compliance, or related roles.
  • Proficiency in GAAP/IFRS and understanding of relevant regulatory requirements.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication and collaboration abilities.
  • Familiarity with financial reporting systems and tools.
  • Commitment to continuous learning and staying abreast of industry trends and standards.

by Garegin Hakobyan