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Sales Development Representative

Sales Development Representative

Location: Santo Domingo [Remote]

English: Advanced

Open positions: 1

Schedule: Monday – Friday

About the role:

As a Sales Development Representative, your primary goal is client acquisition through effective scheduling of meetings for our Senior Sales Team. This role demands a proactive approach, exceptional pitching skills, and a solid understanding of IT and SAP recruitment. You will be instrumental in driving our business forward by securing meetings with key decision-makers in the IT industry.

Key Responsibilities:

  • Lead Generation and Meeting Scheduling: Utilize digital marketing data to identify potential clients and schedule meetings. Focus on engaging with IT Directors, CIO's, SAP Program Directors, and HR Directors to introduce our specialized SAP recruitment services.
  • Client Engagement: Conduct initial qualification of potential clients to assess their needs, whether for specific SAP roles, projects, or exploring new partnerships.
  • Data-Driven Sales Strategies: Leverage intent data and outreach campaigns to maximize meeting bookings and develop a consistent sales pipeline.
  • Performance Metrics: Achieve and surpass targets related to client meetings booked, number of pitches delivered, daily call volumes, and overall phone time.

Essential Skills and Qualifications:

  • Industry Knowledge: Deep understanding of the IT recruitment industry, with specific expertise in SAP.
  • Sales Proficiency: Strong ability in delivering elevator pitches and closing sales engagements.
  • Relationship Building: Excellent interpersonal skills to foster relationships and quickly connect with industry decision-makers.
  • Strategic Planning: Skilled in identifying target clients and aligning sales strategies to business goals.
  • Team Collaboration: Ability to work closely with Client Services Consultants ensuring a seamless transition and handover of new clients.

Ready to embark on a rewarding journey with us?

APPLY NOW!

by Garegin Hakobyan

National Service Coordinator

Position Summary:

The National Service Coordinator is a key player in ensuring seamless service operations through meticulous data entry and coordination. This role entails creating and managing service calls in our job management system, SimPro, communicating job notes to customers via Salesforce, and effectively closing customer cases. The incumbent will act as a vital communication link between customers and the service department, ensuring timely and accurate information flow, and contributing to our goal of stellar customer satisfaction.

Job Details:

  • Work from home
  • Monday to Friday | 6 AM to 3 PM
    • Following Australian public holidays

Responsibilities:

  • Create and manage service calls within the job management system, SimPro, ensuring all necessary information is accurately captured and updated promptly.
  • Communicate job notes to customers through Salesforce, maintaining a professional tone and ensuring clarity and timeliness of information.
  • Close customer cases in Salesforce upon resolution, ensuring all actions taken are well-documented and communicated to the customer.
  • Escalate and follow up on issues with the direct report, ensuring a prompt resolution and maintaining the integrity of data within our systems.
  • Maintain a high level of attention to detail throughout all data entry tasks to ensure accuracy and consistency.
  • Collaborate with various departments to ensure smooth service delivery and coordination, especially in a national scope which may require liaising with different regional teams.

Qualifications:

  • A minimum of 2 years of data entry experience, ideally within a coordination or customer service setting, demonstrating a track record of accuracy and efficiency.
  • Excellent written English skills for clear, professional communication with customers and internal teams.
  • Experience in using job management systems, particularly SimPro, and customer relationship management systems like Salesforce is a Huge Plus.
  • Ability to escalate and follow up on issues effectively with a direct report to ensure timely resolution.
  • Prior experience in a coordination role, preferably in a national or multi-regional context, would be advantageous.
  • Ability to multitask and manage multiple priorities in a fast-paced environment, ensuring deadlines are met and delivering a high level of customer satisfaction.

by Garegin Hakobyan

Patient Service Center Representative

Job Description

The Patient Service Center Representative plays a pivotal role in the organization, acting as a vital connection between patients, healthcare providers, pharmacies, radiology facilities, and outside doctor offices. This position requires an individual who can manage various administrative tasks, such as scheduling appointments and procedures, coordinating medication requests, and handling medical records, all while maintaining a high level of professionalism and accuracy. The representative will be responsible for ensuring seamless communication and support, making this role essential to both patient care and organizational efficiency.

What’s in it for you?

  • Health Insurance (HMO)
  • Competitive Salary
  • Expanded maternity leave up to 120 days
  • Allowances
  • Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
  • Companywide events
  • Fun & Relaxed environment

Job Details:

Work from Home

Monday to Friday | 8 PM to 5 AM (Manila time)

*Following US Holidays

*Training would be 3-4 weeks | In-depth hands-on training

Responsibilities:

  • Schedule Office Visits and Procedures: Manage the scheduling of appointments, including office visits and various medical procedures.
  • Answer Inbound Phone Calls: Handle approximately 30 to 70 inbound phone calls, addressing inquiries, and providing support.
  • Send Medication Requests to Providers: Coordinate with healthcare providers to ensure timely delivery of medication requests.
  • Scheduling Ancillary Procedures: Arrange for additional medical procedures as needed.
  • Contact Providers with Patient Inquiries: Act as a conduit between patients and healthcare providers for inquiries and concerns.
  • Correspond with Radiology Facilities, Pharmacies, and Outside Doctor Offices: Maintain communication with various healthcare entities.
  • Handle Medical Record Requests: Manage requests for medical records in compliance with privacy regulations.
  • Attend Weekly Meetings: Participate in weekly meetings to stay aligned with organizational goals and updates.

Qualifications:

  • Language Proficiency: Must speak English clearly, ensuring effective communication with patients and healthcare providers.
  • Attention to Detail: Ability to carefully manage and process information, keeping accuracy in focus.
  • Writing Skills: Capable of writing clear and grammatically correct messages and emails, reflecting professionalism.
  • Customer Service Experience: At least 3 years’ experience in a customer service role, preferably within the healthcare sector.
  • Healthcare Knowledge: Experience in healthcare, with an understanding of medical terminologies.
  • Technical Skills: Familiarity with EMRs and specific knowledge of gGastro software is a huge plus.

by Garegin Hakobyan