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Talent Acquisition Administrator

Position Summary:

The Talent Acquisition Administrator plays a pivotal role in ensuring all processes are run efficiently within the recruiting team. This role is responsible for maintaining accurate candidate records and ensuring seamless recruitment operations. It demands a high level of ownership, attention to detail, and the ability to work autonomously. With an emphasis on accurate record-keeping, documentation, scheduling and internal communication, the Talent Acquisition Administrator is a cornerstone of the Talent Acquisition team, upholding its integrity and contributing to its efficiency.

Job Details:

Work from home

Monday to Friday | 8 AM to 5 PM Pacific Standard time

*Following US Holidays

Responsibilities:

  • Validate Database Entries: Ensure that all entries in the applicant tracking system (ATS) are accurate and up to date. Perform periodic reviews to identify any discrepancies and take corrective action as needed.
  • Audit Candidate Files: Regularly review and audit candidate files to maintain the quality and accuracy of our records. Ensure compliance with legal and company standards.
  • Document and Communicate Findings: Thoroughly document any findings during audits or reviews and communicate patterns of errors or other important insights to Talent Acquisition management.
  • Create Documents: Generate essential recruitment documents such as offer letters, rejection emails, and other related documents to support Talent Acquisition activities.
  • Track Recruitment Tasks: Monitor and report on the status of recruitment tasks and projects. Ensure tasks are progressing as planned and identify any bottlenecks.
  • Review and Clean Recruitment Documentation: Conduct regular reviews of recruitment documentation, analyze the notes into insightful data, identifying areas for improvement and ensuring all records are compliant and up to date.
  • Organize Recruitment Files: Maintain a well-organized file system for recruitment records, ensuring easy retrieval and compliance with data protection regulations.

Qualifications:

  • Minimum of 2 years of experience in a similar administrative role within Talent Acquisition or HR.
  • Exceptional written and verbal communication skills are crucial for effective internal coordination and documentation.
  • A keen eye for detail is essential for maintaining accurate and compliant records.
  • A strong sense of ownership and urgency to ensure tasks are completed in a timely and accurate manner.
  • Ability to quickly learn new information and apply it to solve problems or improve systems.
  • Capability to work with minimal supervision, being proactive in completing tasks and asking pertinent questions.
  • A resilient and positive attitude, willingness to own up to mistakes and see them as learning opportunities, and no ego!

by Garegin Hakobyan

Technician Support Team Leader

Position Summary:

We are seeking a highly skilled and experienced Technician Support Team Leader to oversee our entirely US-based team of technicians, ranging from Tier 1 to Tier 3. The ideal candidate will possess a high level of technical proficiency, excellent communication and soft skills, and a strong command of the English language. The Team Leader will play a critical role in ensuring the effective management and coordination of our service desk operations within a Managed Services Environment.

Job Details:

  • Work from Home
  • Monday to Friday | 8 AM to 5 PM EST (training period: 9 AM to 6 PM EST – 3 weeks)

Responsibilities:

  • Lead and manage a team of technicians, ensuring high performance and professional development.
  • Oversee daily operations of the service desk, ensuring timely and efficient resolution of technical issues.
  • Provide technical guidance and support to technicians at all levels (Tier 1 to Tier 3).
  • Develop and implement strategies to improve service desk processes and performance.
  • Communicate effectively with team members, management, and clients to ensure a clear understanding of goals and expectations.
  • Monitor and report on team performance metrics, identifying areas for improvement and implementing corrective actions as needed.
  • Ensure compliance with company policies and industry best practices.

Qualifications:

  • High technical proficiency with extensive experience as both a technician and a team lead.
  • Excellent communication and soft skills, with a high degree of English proficiency in both written and spoken forms.
  • Previous experience working in a Managed Services Environment is greatly preferred.
  • Demonstrated leadership skills with a strong ability to motivate and manage a team.
  • Strong problem-solving skills and the ability to think critically and strategically.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong customer service orientation and the ability to interact effectively with clients and stakeholders.

by Garegin Hakobyan

Medical Billing Agent [Back Office]

Job Summary:

We're hiring a Medical Billing Agent! If you enjoy customer service, managing account balances, and staying organized, this role is for you.

RESPONSIBILITIES:

  • Provide quality customer service in the collection of outstanding account balances.
  • Document all collection activities and maintain organized records.
  • Respond to correspondence and verbal inquiries promptly.
  • Adhere to policies, procedures, and regulations applicable to the role.
  • Maintain acceptable levels of productivity for assigned accounts.
  • Utilize processes and client systems effectively.
  • Create reasonable payment plans for patients or responsible parties.
  • Communicate operational issues to supervisors, including client and PFS needs.
  • Respond to and follow up on all inquiries.

KNOWLEDGE, SKILLS, ABILITIES:

  • Effective verbal and interpersonal skills.
  • Proficient in phone etiquette and soft skills.
  • Strong critical thinking and investigative skills.
  • Bilingual in Spanish and English (both verbal and written communication).
  • Solid computer skills.
  • Familiarity with reading and understanding medical claims.
  • Ability to assess problems and determine the proper course of action.
  • Professional demeanor and attitude.
  • Detail-oriented with a commitment to excellence.

EDUCATION/EXPERIENCE:

  • High School Diploma.
  • 1+ year of credit/collections or customer service experience.
  • Alternatively, 1+ year of university coursework.

Join our team and contribute to providing high-quality healthcare services. We look forward to welcoming dedicated professionals to fill these rewarding positions.

by Garegin Hakobyan