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Financial Analyst

We are seeking a detail-oriented and organized Financial Analyst to join our team. The ideal candidate will possess strong analytical skills, critical thinking abilities, and proficiency in data analysis tools and software. As a Financial Analyst, you will be responsible for generating financial reports, analyzing accounts receivable, coordinating with billing teams, and ensuring compliance with payer contracts and regulations. This role requires a proactive individual who can communicate insights effectively and contribute to the overall success of our organization.

Job Details:

Work from Home

Monday to Friday | 12:30 AM - 1:00 AM to 9:30 AM - 10:00 AM

Responsibilities:

Financial Reporting and Analysis:

  • Build and create financial reports and analyses based on specified requirements.
  • Assist the senior director in preparing month-end reports, including carve-outs, income splits, and other provider analysis reports.

Accounts Receivable Management:

  • Analyze monthly accounts receivable (AR) and alert management of overdue accounts, trends, and major issues.
  • Monitor and reconcile AR copay missing cash/checks, ensuring proper journal entries on the profit and loss statement (P&L).

Data Management and Coordination:

  • Monitor and correct unspecified groups in Forefront.
  • Coordinate the mapping of new providers and changes in Forefront by division and teams, including split incomes.

Audit and Compliance:

  • Audit 100% write-offs and alert supervisors or posting teams for accurate non-revenue procedures (NRP).
  • Utilize ARM (Advanced Reimbursement Manager) to audit, review, and capture underpayments based on contracts, allowed amounts, and billing supervisor coordination.

Contract Management:

  • Maintain a keen understanding of payer contracts, submitting and contacting insurances for reimbursement corrections.
  • Review the company’s fee schedules equal to reimbursements and notify for updates to capture the highest reimbursement.

Regulatory Compliance:

  • Adhere to HIPAA policies and regulations in all activities.

Other Responsibilities:

  • Undertake additional projects as assigned from time to time.
  • Meet productivity guidelines and volume expectations.

Qualifications:

  • Bachelor’s degree required, MBA a plus.
  • Minimum of 2 years of financial analysis background and experience.
  • Advanced working knowledge of MS Office (Excel, Word, PowerPoint).
  • Experience in generating Excel models, presentations, and reports.
  • Experience in data analytics, SQL server, and macros are advantageous.
  • Familiarity with ARM (Advanced Reimb Manager – Trizetto) or Epic is a plus.
  • Excellent communication and interpersonal skills.
  • Understanding of medical billing, medical terminology, payer contracts, and insurances.
  • Knowledge of the full revenue cycle management (RCM) cycle is beneficial.

by Carl Trinidad

Level 2 Service Desk Engineer

Job Summary:

We are seeking an ambitious Level 2 Service Desk Engineer to join our dynamic team. As a vital part of our Service Desk team, you will use your technical skills and personal communication abilities to provide exceptional IT support to our clients. This role is perfect for an individual who thrives in a fast-paced, challenging environment and has a deep commitment to customer service, accompanied by a "can do" attitude. Fluent English and excellent interpersonal skills are key as we provide our clients with extreme white glove service.

Successful candidates will enjoy building and supporting solutions that leverage technology to meet a client's business needs. As a Level 2 engineer, you will act as a top escalation point for the most complex tickets and provide mentorship and training to junior technicians. If you are ready to elevate your love of helping people to the next level and use your expertise in a unique and fulfilling environment, we are ready to have you on our team.

Job Details:

  • Work from home
  • Shifting Schedule: The schedule may fall anywhere between 7 PM and 10 AM
  • *Following US Holidays

Responsibilities:

  • Act as the single point of contact for customers for all types of service requests, keeping them informed of incident progress, impending changes, and agreed outages.
  • Establish strong relationships with clients, enhancing customer service perception and satisfaction through clear communication and swift resolution of issues.
  • Escalate service requests that cannot be scheduled within agreed service levels.
  • Troubleshoot issues related to various systems, including Windows OS, Office Suite, Emails/Exchange, Printers, Network connectivity, Backups and Restores, Citrix, VPNs, File Access and permissions, desktop/laptop issues, Server Monitoring, and VOIP.
  • Document all relevant end-user identification information, problem details, and the problem-solving process using the Job Ticket system ConnectWise.
  • Prioritize and schedule problems, escalating to the appropriate technician as necessary.
  • Utilize diagnostic utilities to aid in troubleshooting and learn about the software and hardware used and supported by the organization.
  • Conduct hands-on fixes at the desktop level, including software and hardware installations and configurations, and system application configurations.
  • Install and maintain Antivirus Software functionality across systems.
  • Test fixes to verify problem resolution and perform post-resolution follow-ups to prevent recurrence.
  • Analyze documented resolutions and trends to prevent future problems.
  • Develop help sheets and frequently asked question lists for end users.

Qualifications:

  • Bachelor’s degree in IT or equivalent work experience with at least 5 years experience in a Help Desk role, including at least 2 years in a level 2 capacity.
  • Experience working with US companies.
  • Ability to work in a team, communicate effectively both verbally and in writing, and manage multiple priorities with changing demands.
  • Strong problem-solving skills, critical thinking, and attention to detail.
  • Flexibility to work different hours.
  • Exceptional customer service skills.
  • Proficiency with all Windows Operating systems, Apple Mac, Windows Server environments, Azure Platform, Azure Virtual Desktop, Azure Active Directory, Office 365, remote desktop services, and Network Printers and Scanners.
  • Proficiency with LAN/WAN/Wireless - Switches, Routers, Access Points, and Firewalls (Experience with Fortinet FortiGate and HP is a plus)
  • Experience with desktop and server operating systems, including Windows XP/7/8/10 and Windows Server 2003, 2008 & 2012.
  • Proficiency with all Windows Operating systems (Windows 10 and 11) and Apple Mac.
  • Experience with a Managed Service Provider (MSP) is a plus.
  • Understanding of the organization’s goals and objectives and experience working in a team-oriented, collaborative environment.
  • Ability to provide technical support over the phone; good phone skills with the ability to articulate complex technical issues clearly and effectively.
  • Aptitude for learning and adapting to new technologies quickly.
  • Microsoft Certifications and/or any other IT-related certifications are a plus.
  • Knowledge of ConnectWise and IT Glue, Backup solutions, MS Intune/Mobile Device Management, Video conferencing and audio/video equipment, and technical documentation is desirable.

by Carl Trinidad

Marketing Lead/Manager

Position Summary:

The Marketing Specialist will be responsible for managing various marketing projects, including website builds and social media campaigns. This role will focus on coordinating and executing project plans, collaborating with different teams, and ensuring timely delivery of high-quality marketing content. The specialist will work closely with various departments, agencies, and vendor partners to drive project success and optimize marketing efforts.

Job Details:

  • Work from home
  • Monday to Friday | 9 AM to 6 PM
  • There may be occasions when you will be requested to visit the office.

Responsibilities:

  • Manage and coordinate marketing projects, including website builds and social media campaigns.
  • Develop and implement project plans, timelines, and budgets.
  • Collaborate with different company departments, agencies, freelancers, and vendor partners.
  • Monitor and report on project progress, identifying and resolving any issues or roadblocks.
  • Ensure timely delivery of high-quality marketing content.
  • Optimize social media strategies to increase brand awareness and engagement.
  • Stay up to date on industry trends and evaluate new project management tools and techniques.
  • Network with industry experts and potential clients to drive brand awareness and lead generation.
  • Handle new marketing projects as needed.
  • Perform other project management-related tasks as required.


Qualifications:

  • Bachelor's degree in Marketing, Communications, Project Management, or a related field preferred.
  • Demonstrated experience in managing marketing projects and social media campaigns.
  • Strong project management skills and ability to track and measure project performance.
  • Excellent organizational, communication, and collaboration skills.
  • Proven ability to stay up to date with industry trends and technologies.
  • Ability to handle multiple tasks simultaneously and work under tight deadlines

by Garegin Hakobyan