Eastwood Libis, QC, PH

Financial Reporting and Compliance Specialist

Position Summary

The Financial Reporting and Compliance Specialist plays a critical role in the financial management of the organization. This position is responsible for the accurate preparation and analysis of financial statements, reports, and disclosures, ensuring adherence to applicable accounting standards (GAAP/IFRS) and regulatory requirements. Collaborating with cross-functional teams, the specialist also oversees the external audit process, tax filings, and contributes to the development and improvement of financial reporting systems and processes. As an integral part of the finance team, this role requires a deep understanding of accounting principles, compliance requirements, and a proactive approach to financial governance.

Job Details:

Work from home

Monday to Friday | 9 AM to 6 PM

*Following PH Holidays

Responsibilities:

  • Preparation of Financial Statements: Ensure accuracy of financial statements, reports, and disclosures in alignment with accounting standards (GAAP/IFRS) and regulatory requirements.
  • Collaboration with Teams: Work with cross-functional teams to gather necessary financial information for reporting and compliance purposes.
  • Financial Data Analysis: Analyze financial data to identify trends, patterns, and anomalies; provide insights to management and stakeholders.
  • Monthly, Quarterly and Annual Reports: Assist in the preparation of monthly, quarterly and annual financial statements for both internal and external stakeholders, including the consolidation of subsidiary financial reports. This involves gathering financial data from our subsidiary companies, ensuring accuracy and consistency, and integrating their financial results into our consolidated financial statements.
  • External Audit Support: Coordinate and support the external audit process, including audit schedules and responding to auditor inquiries.
  • Compliance Research: Stay up to date with evolving accounting and reporting standards for compliance and best practices.
  • System Implementation: Assist in the improvement of financial reporting systems, tools, and processes.
  • Regulatory Filings: Ensure timely and accurate filing of financial reports and tax returns with regulatory authorities as required.
  • Documentation: Develop and maintain documentation of financial reporting procedures and controls.
  • Compliance Support: Provide support during internal and external compliance reviews and regulatory inspections.
  • Policy Development: Contribute to financial policies and procedures to enhance overall financial governance.
  • Special Projects Participation: Engage in special projects related to financial reporting and analysis as needed.

Qualifications

  • Bachelor’s degree in accounting, Finance, or related field.
  • Certified Public Accountant (CPA) or equivalent professional certification preferred.
  • Minimum of 5 years of experience in financial reporting, compliance, or related roles.
  • Proficiency in GAAP/IFRS and understanding of relevant regulatory requirements.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication and collaboration abilities.
  • Familiarity with financial reporting systems and tools.
  • Commitment to continuous learning and staying abreast of industry trends and standards.

Level 3 Service Desk Engineer

As a Level 3 ServiceDesk Engineer, you will play a pivotal role in providing exceptional technical support to our clients while taking the initiative to improve efficiency and drive proactive solutions. You will diagnose and resolve software issues within a predominantly Windows environment, offer assistance with Mac-related concerns, and address networking challenges. This role involves collaborating closely with clients, team members, and support teams to ensure timely incident resolution and exceptional customer satisfaction. Additionally, you will contribute to technical projects, mentor junior technicians, and demonstrate expertise in a wide range of IT areas.

Job Details:

Level 3 ServiceDesk Engineer

Work from Home

Training Schedule: Monday to Friday, 8 PM to 5 AM (1-2 weeks)

Work Schedule: Monday to Friday, 8 PM to 5 AM (with the possibility of after-hours and on-call rotation)

Responsibilities:

·Be a hero to our clients by offering outstanding technical support and ensuring their satisfaction.

·Identify and implement proactive solutions to enhance efficiency and effectiveness.

·Diagnose and resolve software issues on Windows Workstations and Servers, with occasional Mac support.

·Perform software installations on Windows systems, including both workstations and servers.

·Maintain comprehensive records of client interactions and issues using the ConnectWise ticketing system.

·Manage user accounts within the domain, including adding and deleting users.

·Address basic networking issues and troubleshoot email-related problems, including spam protection, Outlook, and email archiving.

·Research, test, and deploy new technologies to optimize IT operations.

·Create and maintain Standard Operating Procedures (SOPs) for documentation and knowledge sharing.

·Escalate critical incidents within 15 minutes of being unable to resolve a ticket.

·Prioritize and manage incident and request expectations within the schedule defined by the Service Desk Manager.

·Collaborate with clients, team members, and support teams to gather incident details and requirements.

·Perform daily preventative maintenance on peripheral devices, such as scanners.

·Contribute to client project tickets and participate in an on-call rotation for urgent client issues.

·Act as a technical lead for projects and provide guidance to junior technicians.

·Build, migrate, and configure domains from the ground up, including server and firewall setup.

·Design and implement domain group policies and Azure policies.

·Set up and configure Microsoft 365 tenants, including security settings.

·Troubleshoot advanced networking issues involving Layer 2/3 switching, firewalls, and wireless systems.

·Design and deploy high-quality commercial-grade wireless infrastructure.

Qualifications:

·Minimum of 7 years of relevant experience in IT support, preferably within an MSP environment.

·Proficient knowledge of Windows OS and MS Office applications.

·Strong understanding of server architecture and networking principles.

·Experience with network management and monitoring tools (RMM, etc).

·Ability and willingness to proactively learn and adapt to new technologies.

·In-depth understanding of DNS, DHCP, and troubleshooting connectivity issues.

·Proficiency in Microsoft 365 environments, including tenant setup and maintenance.

·Familiarity with tools such as Auvik, Unifi, SonicWall/GMS, Threatlocker, Nessus, and SentinelOne.

·Knowledge of compliance standards (CMMC, NIST, PCI) is a plus.

·Advanced proficiency in maintaining Windows Active Directory.

·Expertise in routers, managed switches, and networking devices.

·Strong competence in managing Microsoft Server Operating Systems and Networks.

·Advanced knowledge of Microsoft Workstation Operating Systems and Applications.

·Intermediate knowledge of Microsoft Azure.

·Intermediate knowledge of Hyper-V and/or VMware virtualization.

·Demonstrated problem-solving skills for complex technical issues.

·Excellent communication skills, both written and verbal, with the ability to explain complex concepts clearly.

·Strong sense of ownership, initiative, and commitment to high-quality results.

·Ability to multitask, adapt to changes, and work under pressure.

·Willingness to develop professionally and train in related subjects.

·High level of confidentiality and ethical standards.

·Availability to work after hours and participate in an on-call rotation.

·Resourcefulness, strong problem-solving aptitude, and attention to detail.

·Strong organizational skills and self-motivation.

·Effective documentation skills and proficiency in using email for communication.

·Ability to maintain contact with clients until incidents are resolved.

·Strong customer relationship skills and the ability to build positive collaborations.

·Capability to lead a team and work with minimal supervision.


IT Helpdesk Tier 3 Support Specialist

We are currently seeking an experienced IT Helpdesk Tier 3 Support Specialist to join our team. The successful candidate will be responsible for monitoring the support queue, evaluating incidents, and ensuring their appropriate prioritization and assignment. The role involves managing the support inbox, collaboration workspaces, databases, applications, servers, and network ecosystems. The Help Desk Tier 3 Support Specialist will also maintain test environments, development spaces, and provide proactive support through event management and monitoring activities.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity leave up to 120 days

-Allowances

-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

Job Details:

IT Helpdesk Tier 3 Support Specialist

Eastwood Libis, QC (Work from Home)

Work Schedule: Tuesday to Saturday | 7 AM to 4 PM

Training Schedule: Monday to Friday | 7 PM to 4 AM (4 to 6 weeks)

Responsibilities:

·Monitor the support queue and evaluate the incidents logged, ensuring they are correctly prioritized and assigned to appropriate support resources for the fastest possible resolution.

·Provide feedback on incidents that are missing information or have been mis-assigned, contributing to continuous improvement in the support process.

·Manage and maintain the appropriate databases, applications, servers, or network ecosystems to ensure the stability and performance of the support environment.

·Maintain the support environment for building and maintaining test environments and development spaces, collaborating with other teams as needed.

·Offer proactive support through event management and other monitoring activities, identifying potential issues before they escalate and impact users.

·Collaborate with other support tiers and departments to ensure efficient resolution of incidents and effective knowledge sharing.

·Participate in the development and implementation of IT support policies, procedures, and best practices.

Qualifications:

·Bachelor’s degree in information technology, Computer Science, or a related field.

·A minimum of 7 years of experience in a technical support role, with at least 2 years in a Tier 3 support capacity.

·Strong knowledge of IT systems, databases, applications, servers, and network ecosystems.

·Excellent problem-solving and troubleshooting skills.

·ITIL certification or relevant experience in IT service management.

·Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.

·Strong organizational and time management skills, with the ability to prioritize tasks and work under pressure.

·Detail-oriented and proactive, with a focus on continuous improvement.

·Familiarity with IT support tools and software, such as ticketing systems, remote support tools, and monitoring applications.

·Experience with various operating systems, including Windows, macOS, and Linux.

·Ability to work effectively both independently and as part of a team.

·Outgoing and Energetic with a positive attitude.