Eastwood Libis, QC, PH

Patient Service Center Representative

Job Description

The Patient Service Center Representative plays a pivotal role in the organization, acting as a vital connection between patients, healthcare providers, pharmacies, radiology facilities, and outside doctor offices. This position requires an individual who can manage various administrative tasks, such as scheduling appointments and procedures, coordinating medication requests, and handling medical records, all while maintaining a high level of professionalism and accuracy. The representative will be responsible for ensuring seamless communication and support, making this role essential to both patient care and organizational efficiency.

What’s in it for you?

• Health Insurance (HMO)
• Competitive Salary
• Expanded maternity leave up to 120 days
• Allowances
• Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
• Companywide events
• Fun & Relaxed environment

Job Details:

Work from Home

Monday to Friday | 8 PM to 5 AM (Manila time)

*Following US Holidays

*Training would be 3-4 weeks | In-depth hands-on training

Responsibilities:

• Schedule Office Visits and Procedures: Manage the scheduling of appointments, including office visits and various medical procedures.
• Answer Inbound Phone Calls: Handle approximately 30 to 70 inbound phone calls, addressing inquiries, and providing support.
• Send Medication Requests to Providers: Coordinate with healthcare providers to ensure timely delivery of medication requests.
• Scheduling Ancillary Procedures: Arrange for additional medical procedures as needed.
• Contact Providers with Patient Inquiries: Act as a conduit between patients and healthcare providers for inquiries and concerns.
• Correspond with Radiology Facilities, Pharmacies, and Outside Doctor Offices: Maintain communication with various healthcare entities.
• Handle Medical Record Requests: Manage requests for medical records in compliance with privacy regulations.
• Attend Weekly Meetings: Participate in weekly meetings to stay aligned with organizational goals and updates.

Qualifications:

• Language Proficiency: Must speak English clearly, ensuring effective communication with patients and healthcare providers.
• Attention to Detail: Ability to carefully manage and process information, keeping accuracy in focus.
• Writing Skills: Capable of writing clear and grammatically correct messages and emails, reflecting professionalism.
• Customer Service Experience: At least 3 years’ experience in a customer service role, preferably within the healthcare sector.
• Healthcare Knowledge: Experience in healthcare, with an understanding of medical terminologies.
• Technical Skills: Familiarity with EMRs and specific knowledge of gGastro software is a huge plus.

by Garegin Hakobyan

Customer Success Specialist

We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.

Job Details:

Customer Success Specialist

Eastwood, Quezon City (Onsite)

Mondays to Fridays | Night Shift

*Following Philippine Holidays

Responsibilities:

● Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.

● Learn the systems end-to-end to support customers with their issues and product requirements.

● Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.

● Provide Tier 1 Customer Support with understanding and empathy to system issues

● Submitting tickets and tracking utilizing salesforce our CRM platform

● Execute daily customer support operations including responding to questions and following up on reported issues

● Continuously supporting clients throughout the onboarding process

● Building and maintaining strong relationships with clients

● Hardware and software troubleshooting

● Creating internal/client-facing on-boarding and support material

● Develop and apply testing processes for new and existing products to meet client needs

Qualifications:

● At least 2 years of experience in a technical or support-related role

● Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related

● Fluent English speaker and writer

● Strong knowledge in IoT

● Strong Customer Service skills

● Systematic and methodical approach to troubleshooting issues

● Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset

by Garegin Hakobyan