Eastwood Libis, QC, PH

Back Office Agent (Printing Industry)

Position Summary:

We are seeking a highly organized and detail-oriented Back-office Agent to join our team in the printing industry. This role is pivotal in ensuring the smooth processing of customer orders, maintaining high standards of delivery, and ensuring accuracy across various levels of information. The successful candidate will bring prior experience in the printing industry, showcasing reliability, precision, and excellent time management skills.

Job Details:

  • Work from Home
  • Monday to Friday | 3PM-12AM Manila Time

Responsibilities:

  • Ensure all customer orders are reviewed thoroughly for consistency and completeness.
  • Check delivery volumes, quality, and adherence to specific customer requests.
  • Conduct detailed checks across different levels of information to ensure accuracy and reliability.
  • Liaise with customers to confirm order details, address any discrepancies, and provide updates on order status.
  • Accurately enter and update customer orders, delivery details, and other relevant information into the company's database.
  • Ensure all activities comply with company policies, industry regulations, and customer requirements.

Qualifications:

  • Prior experience in the printing industry is essential.
  • Strong precision and attention to detail are critical for this role.
  • Consistently dependable and trustworthy in managing tasks and responsibilities.
  • Ability to respect and adhere to deadlines.
  • Excellent organizational skills to manage multiple tasks efficiently.
  • Strong communication abilities to interact effectively with customers and team members.
  • A proactive approach to identifying and resolving issues.
  • Ability to work collaboratively within a team environment.
  • A strong focus on providing excellent customer service.
  • Flexibility to adapt to changing priorities and work demands.

by Carl Trinidad

Content Marketing Specialist

Position Summary:

The Content Marketing Specialist will be responsible for developing and implementing innovative content strategies to drive growth and engagement for the company. This role will focus on creating compelling content for email marketing campaigns, managing content calendars, and conducting market research to stay current with industry trends. The specialist will work closely with various departments, agencies, and vendor partners to ensure successful campaign execution and optimization.

Job Details:

  • Work from home
  • Monday to Friday | 9 AM to 6 PM
  • *There would be occasions when you will be requested to drop by the office.

Responsibilities:

  • Become the content 'expert' for the company
  • Brainstorm new and creative content strategies
  • Collaborate with different company departments, agencies, freelancers, and vendor partners
  • Stay up to date on industry trends and evaluate new, engaging content formats
  • Optimize email marketing campaigns and user funnels
  • Conduct marketing research on competitor content performance and customer behavior
  • Create, coordinate, and implement internal and external communications and marketing content
  • Network with industry experts and potential clients to drive brand awareness, engagement, and lead generation
  • Act as the brand's voice to impress customers and attract new clients through compelling content
  • Utilize social networking opportunities to facilitate sales and increase brand awareness
  • Handle new content projects as needed
  • Perform other content-related tasks as required

Qualifications:

  • Bachelor's degree in Marketing, Communications, or a related field preferred
  • Demonstrated experience in content marketing and email marketing
  • Strong analytical skills and ability to track and measure campaign performance
  • Excellent writing, communication, and collaboration skills
  • Proven ability to stay up to date with industry trends and technologies
  • Ability to handle multiple tasks simultaneously

by Carl Trinidad

Data Entry Specialist

Position Summary:

The Data Entry Specialist plays a crucial role in the client onboarding process by constructing customer instances based on the specifications and documentation provided by the Implementation team. This role involves a variety of tasks, including data intake, data entry, CRM management, and configuration of software settings. The ideal candidate will be highly organized, detail-oriented, and capable of working independently in a remote environment. Proficiency in English and experience with data manipulation and transcription are essential.

Job Details:

  • Eastwood Libis, QC - can be remote after 3-6 months
  • Shifting Schedule – to be determined by the Hiring Manager
  • *Following PH Holidays

Responsibilities:

1. Data Intake:

  • Receive and process customer work from the Implementation team.
  • Ensure all necessary information is gathered to start the project.

2. Data Entry:

  • Manipulate client-provided CSV files for software upload.
  • Convert and/or transcribe documents into the software.
  • Configure automation settings within the software.
  • Set up and configure general profile and account settings.
  • Transcribe email and/or SMS copy templates into our system.
  • Build and customize proposal templates based on client needs.
  • Configure "job board(s)" to client specifications.
  • Populate information into design templates, including Instant Estimator collateral and About Us pages.

3. CRM Management:

  • Utilize and maintain knowledge of Hubspot for project tracking and internal communication.
  • Ensure all work is tracked and communicated back to the client-facing team through Hubspot.

Qualifications:

  • Highly proficient in English.
  • Proven experience in a back-office role with strong organizational skills.
  • Ability to work remotely and independently without direct client interaction.
  • Proficient in data entry tasks with strong attention to detail.
  • Experience manipulating CSV files and working with document conversion/transcription.
  • Familiarity with software automation settings and profile/account configurations.
  • Strong written communication skills for transcribing email and/or SMS templates.
  • Knowledge of Hubspot is beneficial.
  • Ability to deliver projects on tight timelines while maintaining quality.
  • Hard-working and self-motivated individual.
  • Organized with excellent time-management skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and accuracy.

by Carl Trinidad