Marketing & Customer Support

Customer Success Specialist

We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.

Job Details:

Customer Success Specialist

Eastwood, Quezon City (Onsite)

Mondays to Fridays | Night Shift

*Following Philippine Holidays

Responsibilities:

● Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.

● Learn the systems end-to-end to support customers with their issues and product requirements.

● Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.

● Provide Tier 1 Customer Support with understanding and empathy to system issues

● Submitting tickets and tracking utilizing salesforce our CRM platform

● Execute daily customer support operations including responding to questions and following up on reported issues

● Continuously supporting clients throughout the onboarding process

● Building and maintaining strong relationships with clients

● Hardware and software troubleshooting

● Creating internal/client-facing on-boarding and support material

● Develop and apply testing processes for new and existing products to meet client needs

Qualifications:

● At least 2 years of experience in a technical or support-related role

● Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related

● Fluent English speaker and writer

● Strong knowledge in IoT

● Strong Customer Service skills

● Systematic and methodical approach to troubleshooting issues

● Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset

by Garegin Hakobyan

Technical QA

Job Description

The Technical QA is responsible for reviewing quality specifications and technical design documents to provide timely and meaningful feedback. You are also expected to create detailed and well structured test plans and test cases.

What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity leave up to 120 days
-Expanded paternity leave up to 30 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment

Job Details:
Technical QA
Eastwood Libis QC
Monday to Friday | 11 AM to 8 PM (Work From until further notice)

Responsibilities:
• GAP Analysis
• Conduct sanity testing on the current version of the system, then create JIRA cards based on Gap Analysis
• Verify the backlogs based on the raised JIRA cards
• Define severity of backlogs and address priority based on the deadlines/timeline given
• Give a projection of the effort needed to accomplish testing of backlogs
• Create test cases based on the client specification
• Verify JIRA cards ready for QA, then tag them accordingly based on the test results, linking the JIRA cards to test cases
• Conduct Sanity Testing on live environment to verify that the fixes/changes were deployed properly
• API Testing

Qualifications:
• 5 years’ experience in a Technical QA Role• Experience with Automation Testing
• Experience with API Testing
• Experience working with an offshore team
• Experience with Various QA Tools
• Experience with the following tools would be a HUGE Plus (Jira, Confluence and Zephyr)
• Good communication skills
• Excellent Documentation Experience

by Garegin Hakobyan