Marketing & Customer Support

Call Coordinator

The Call Coordinator guides service calls from inception to completion and has primary responsibility for all service activities. To facilitate excellent service delivery, the call coordinator ensures the service technician understands each job's requirements and time commitments, keeps customers updated through proactive communication, and documents critical call details in our service management software. The Call Coordinator involves parts specialists, technical staff, and sales support so that the field technician can efficiently and professionally complete all assigned service calls.

Job Details:

Work from home

Monday to Friday

11 pm to 8 am

Responsibilities

  • Proactively manage multiple service calls from inception to completion.
  • Identify appropriate technician for each job and dispatch with accurate job, customer and timeframe information.
  • Ensure that service technicians communicate with customers, make and keep scheduled appointments, and complete service calls according to established procedures.
  • Facilitate the involvement of internal departments such as parts and sales to ensure field technicians are fully supported.
  • Professionally communicate with clients throughout the service call.
  • Resolve service issues by coordinating with internal teams and communicating with the client and service technician
  • Document all communication and service progress in Service Management software

Requirements / Qualifications

  • Excellent written and verbal communication skills
  • Computer proficiency and a strong background in Microsoft products
  • Positive attitude even when under pressure
  • Work history showing progressive growth and responsibilities
  • Ability to work in teams across departments and independently as needed
  • Experience managing complex workloads and projects
  • Effective organizational skills
  • Bachelor's degree preferred

Billing Operations Analyst

The Billing Operations Analyst is a vital role within our finance team, focused on optimizing our billing processes and ensuring the accuracy of financial data. In this position, you will be responsible for analyzing and managing complex billing data, maintaining databases, and ensuring operational efficiency in high-stakes financial transactions. This role demands a high level of expertise in Excel and Google Sheets, along with exceptional administrative skills. Your analytical acumen will be key in supporting cross-functional teams and contributing to the financial integrity of our organization.

Job Details:

Work from home

Monday to Friday | 8:00 PM to 5:00 AM (Manila Time)

*Following US Holidays

Responsibilities:

  • Billing Management: Efficiently handle the preparation, analysis, and management of complex billing data. Ensure accuracy and compliance in high-value billing and transactions.
  • Data Analysis: Utilize advanced skills in Excel and Google Sheets to analyze, recover, and manage large and complex datasets.
  • Administrative Excellence: Oversee and streamline administrative processes including drafting correspondence, managing databases, and maintaining a seamless operational flow.
  • Proactive Task Completion: Independently manage and prioritize tasks, maintaining high standards of performance and meeting tight deadlines even under pressure.
  • Team Collaboration and Support: Work collaboratively with cross-functional teams, ensuring the accuracy and compliance of all billing operations. Act as a key liaison between finance and other departments.
  • Adaptability and Continuous Improvement: Embrace new responsibilities and challenges, demonstrating a commitment to ongoing learning and improvement in billing operations and data management.
  • Specialized Duties:
    • Efficiently manage and process incoming emails and requests, maintaining accurate and up-to-date spreadsheets.
    • Engage with various medical billing software, enhancing operational effectiveness.

Qualifications:

  • A minimum of 4 years' experience in billing, finance, or a similar role, preferably in a dynamic, fast-paced environment.
  • Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
  • Advanced proficiency in Microsoft Excel and Google Sheets, with experience handling large datasets.
  • Resilience and adaptability, with a history of thriving in demanding work environments and an eagerness for continuous learning and professional growth.
  • Strong organizational and time-management skills, with an ability to prioritize effectively.
  • Excellent communication skills, both verbal and written.
  • Demonstrated problem-solving abilities and meticulous attention to detail.
  • Capability to work independently and collaboratively within a team setting.
  • Commitment to maintaining confidentiality and ethical handling of sensitive financial data.

Benefits Specialist

Position Summary:

Reporting to the Associate Director, Benefit, the person in this role supports the overall benefits function to ensure efficient administration and facilitates strong cross-functional collaboration between the benefits business function, the Enterprise Application Services (EAS) group and other internal vendors to help ensure data integrity and reporting needs are effectively met.

The person is well versed in using Excel and has experience working with business users and technical teams to find solutions to system or user errors. As an integral part of the benefits team, this role also provides general customer service to employees and Five Star communities to ensure timely and accurate resolution of a variety of employee and vendor related questions, and overall efficient plan administration.

Job Details:

  • Benefits Specialist
  • Work-from-home
  • 9pm to 6am | Monday to Friday
Responsibilities:
  • Provide customer-oriented and responsive service to internal HR partners and team members to address a wide variety of benefits related questions including but not limited to plan design, eligibility, and claims-related issues.
  • Review and administer court orders and ensure appropriate benefit enrollment to ensure compliance. Processes benefit verifications as needed.
  • Approve benefit changes and collaborate closely with payroll team to address and resolve team member inquiries related to benefit deductions and payments.
  • Monitor weekly data/file feeds to ensure successful transmission and timely resolution of errors and review error reports to ensure vendor integrations run effectively.
  • Run various reports to identify any benefits-related data integrity issues that require clean-up or resolution.
  • Support reporting needs of the benefits team by running and developing workday reports independently or with support from EAS.
  • Provide guidance and support to internal users on Workday end user functionality.
  • Assist in administering the company’s tuition reimbursement program in line with company policy.
  • Assist with the development and distribution of communication tools and resources necessary to support local communities in educating employees regarding their employee benefits package.
  • May process benefits invoices and work closely with AP on tracking, auditing, and PO creation to make sure all benefits invoices are processed and paid on time.
  • Assist with compliance testing and filing for ACA, 401K and FSAs.
  • May assist Benefits Specialist with the administration of FMLA and other leave of absences.
  • Ensure compliance with applicable government regulations.

Qualifications:

  • Bachelor's degree
  • Prior experience with US employee benefit administration, support and service.
  • Excellent communication and interpersonal skills with the ability to interface with a variety of internal customers.
  • Expert analytical skills and attention to detail.
  • Strong Excel skills with the ability to combine and manipulate large data sets required, as well as the ability to utilize MS Word, and PowerPoint.
  • Collaborative team player.
  • Exposure to Workday a plus
  • Familiarity with pertinent federal and state regulations affecting employee benefit programs, including ACA, ERISA, COBRA, FMLA, ADA, SECTION 125.