Marketing & Customer Support

Senior Social Media and Email Marketing Specialist

Position Overview:

We are looking for a highly skilled and experienced Senior Social Media and Email Marketing Specialist to join our dynamic marketing team. This role requires a strategic thinker with a proven track record of managing social media and email marketing campaigns for global brands, preferably within the BPO industry. The successful candidate will be responsible for developing and executing comprehensive social media and email marketing strategies to enhance brand awareness, engagement, and lead generation.

Key Responsibilities:

Social Media Management

  • Develop and implement social media strategies aligned with business goals.
  • Create, curate, and manage engaging content across various social media platforms (e.g., Facebook, Twitter, LinkedIn, Instagram).
  • Monitor social media channels, respond to comments, and engage with followers to build a strong online community.
  • Analyze social media performance metrics and provide insights and recommendations for improvement.
  • Stay up-to-date with social media trends, tools, and best practices.

Email Marketing

  • Design and execute email marketing campaigns, including newsletters, promotional emails, and automated workflows.
  • Segment email lists based on customer behavior and demographics to ensure targeted and personalized messaging.
  • Conduct A/B testing to optimize email performance and improve open and click-through rates.
  • Track and analyze email campaign performance metrics and report on key findings.
  • Ensure compliance with email marketing regulations and best practices.

Content Creation and Management

  • Collaborate with the content team to develop high-quality, relevant, and engaging content for social media and email campaigns.
  • Manage a content calendar to ensure timely and consistent delivery of marketing messages.
  • Utilize graphic design tools and software to create visually appealing content.

Strategy and Planning

  • Work with the marketing team to develop and implement integrated marketing strategies that align with overall business objectives.
  • Identify opportunities for cross-channel marketing initiatives and campaigns.
  • Conduct market research to understand target audiences and industry trends.

Analytics and Reporting

  • Monitor, analyze, and report on the effectiveness of social media and email marketing campaigns.
  • Provide regular updates and insights to the marketing team and senior management.
  • Use data-driven insights to refine strategies and improve overall campaign performance.

Qualifications

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • Minimum of 5 years of experience in social media and email marketing, preferably with global brands and within the BPO industry.
  • Strong understanding of social media platforms, algorithms, and best practices.
  • Proficiency in email marketing tools (e.g., Mailchimp, HubSpot, Marketo) and social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
  • Excellent written and verbal communication skills, with a keen eye for detail and creativity.
  • Ability to analyze data, draw actionable insights, and present findings to stakeholders.
  • Strong project management skills, with the ability to manage multiple projects and meet deadlines.
  • Experience with graphic design tools (e.g., Adobe Creative Suite, Canva) is a plus.
  • Knowledge of SEO, SEM, and digital marketing principles is an advantage.

by Carl Trinidad

Customer Service Representative - VS

Position Summary:
Our goal at Voomi is to deliver industry-leading customer service. We are looking for Customer Service Representatives who answer calls with enthusiasm, seek to understand what a customer's needs are, and do their best to make sure they are taken care of.

We aim to be able to resolve a customer’s call in 5 minutes or less, not because we want to rush the experience, but because we aim to be efficient with our interactions.

We do not expect you to be a product expert. What we care about is that you create a great customer experience by focusing on trying to understand what the customer is looking for/needing help with, and then doing what you can to facilitate them getting what they need.

We show commitment to finding the answers they need and making sure their needs are met. We have the mentality: I may not have the answer now, but I will work with the right people to get it and I will follow up with you

    Job Details:

    • Work from Home
    • Monday to Friday | 8 AM to 5 PM EST
      • *Following US Holidays

    Responsibilities:

    • Provide exceptional customer service by actively listening, building rapport, and empathizing with customers
    • Handle pre-order questions, assisting customers in understanding product details and specifications listed on our site
    • Proactively assist customers shopping for products by offering quotes through our Shopify order platform.
    • Manage post-order support, including tracking orders, helping to start returns, helping to start warranty claims, and addressing damaged shipments.
    • Document customer feedback/questions accurately and relay detailed information to the customer service leadership team and fulfillment team

    Requirements:

    • Proven experience in a customer service role, preferably in a call center environment.
    • Strong communication and active listening skills.
    • Ability to empathize with customers and provide a positive customer experience.
    • Proficiency with computer systems and the ability to learn new software quickly, experience with Shopify is a plus.
    • Excellent documentation skills with attention to detail.

    by Carl Trinidad

    Resolutions Associate

    Position Summary:

    Our client's mission is to break down all barriers to make multi-channel commerce easy. The Resolutions Associate plays a critical role in this mission by coordinating with our business partners to process return and replacement requests. This role focuses on achieving the customer's desired resolution in the most cost-efficient manner, ensuring a positive customer experience throughout the process.

    Job Details:

    • Work from home
    • Shifting Schedule

    About the Account:

    The company is a leader in online sales for a wide range of home and office items and has been ranked by Internet Retailer Magazine as one of the Top 200 e-tailers in the world. The company rewards top performers and believes in creating a work environment that celebrates growth and professional success.

    Responsibilities:

    • Receive and process customer resolution requests promptly and accurately.
    • Liaise with the company’s vendors and carriers as required to provide the quickest and best solutions for all parties involved.
    • Communicate with customers throughout the resolution process to ensure a positive experience.
    • Assist with department goals and make recommendations to the Resolution Manager to improve efficiency and effectiveness.
    • Create accurate cost breakdowns and recommendations for any credits owed to customers.
    • Take ownership of resolution requests and follow up with customers until the issue is fully resolved.
    • Ensure resolutions are completed in the most cost-effective manner while maximizing recovery.
    • Identify key details from large amounts of information and succinctly summarize them.

    Qualifications:

    • 1+ year of experience in retail or call center environments.
    • 1+ years of experience working in e-commerce.
    • Proficiency in MS Office Suite.
    • Familiarity with Atlassian Suite, including Confluence and Jira.
    • Strong attention to detail and a high locus of control.
    • Demonstrated customer focus with the ability to drive results.
    • Action-oriented and collaborative with a willingness to learn quickly.
    • Ability to manage complexity, make quality decisions, and optimize work processes.

    by Carl Trinidad