Marketing & Customer Support

Call Coordinator

The Call Coordinator guides service calls from inception to completion and has primary responsibility for all service activities. To facilitate excellent service delivery, the call coordinator ensures the service technician understands each job's requirements and time commitments, keeps customers updated through proactive communication, and documents critical call details in our service management software. The Call Coordinator involves parts specialists, technical staff, and sales support so that the field technician can efficiently and professionally complete all assigned service calls.

Job Details:

Work from home

Monday to Friday

11 pm to 8 am

Responsibilities

  • Proactively manage multiple service calls from inception to completion.
  • Identify appropriate technician for each job and dispatch with accurate job, customer and timeframe information.
  • Ensure that service technicians communicate with customers, make and keep scheduled appointments, and complete service calls according to established procedures.
  • Facilitate the involvement of internal departments such as parts and sales to ensure field technicians are fully supported.
  • Professionally communicate with clients throughout the service call.
  • Resolve service issues by coordinating with internal teams and communicating with the client and service technician
  • Document all communication and service progress in Service Management software

Requirements / Qualifications

  • Excellent written and verbal communication skills
  • Computer proficiency and a strong background in Microsoft products
  • Positive attitude even when under pressure
  • Work history showing progressive growth and responsibilities
  • Ability to work in teams across departments and independently as needed
  • Experience managing complex workloads and projects
  • Effective organizational skills
  • Bachelor's degree preferred

by Garegin Hakobyan

Sales Development Representative

Sales Development Representative

Location: Santo Domingo [Remote]

English: Advanced

Open positions: 1

Schedule: Monday – Friday

About the role:

As a Sales Development Representative, your primary goal is client acquisition through effective scheduling of meetings for our Senior Sales Team. This role demands a proactive approach, exceptional pitching skills, and a solid understanding of IT and SAP recruitment. You will be instrumental in driving our business forward by securing meetings with key decision-makers in the IT industry.

Key Responsibilities:

  • Lead Generation and Meeting Scheduling: Utilize digital marketing data to identify potential clients and schedule meetings. Focus on engaging with IT Directors, CIO's, SAP Program Directors, and HR Directors to introduce our specialized SAP recruitment services.
  • Client Engagement: Conduct initial qualification of potential clients to assess their needs, whether for specific SAP roles, projects, or exploring new partnerships.
  • Data-Driven Sales Strategies: Leverage intent data and outreach campaigns to maximize meeting bookings and develop a consistent sales pipeline.
  • Performance Metrics: Achieve and surpass targets related to client meetings booked, number of pitches delivered, daily call volumes, and overall phone time.

Essential Skills and Qualifications:

  • Industry Knowledge: Deep understanding of the IT recruitment industry, with specific expertise in SAP.
  • Sales Proficiency: Strong ability in delivering elevator pitches and closing sales engagements.
  • Relationship Building: Excellent interpersonal skills to foster relationships and quickly connect with industry decision-makers.
  • Strategic Planning: Skilled in identifying target clients and aligning sales strategies to business goals.
  • Team Collaboration: Ability to work closely with Client Services Consultants ensuring a seamless transition and handover of new clients.

Ready to embark on a rewarding journey with us?

APPLY NOW!

by Garegin Hakobyan

Patient Service Center Representative

Job Description

The Patient Service Center Representative plays a pivotal role in the organization, acting as a vital connection between patients, healthcare providers, pharmacies, radiology facilities, and outside doctor offices. This position requires an individual who can manage various administrative tasks, such as scheduling appointments and procedures, coordinating medication requests, and handling medical records, all while maintaining a high level of professionalism and accuracy. The representative will be responsible for ensuring seamless communication and support, making this role essential to both patient care and organizational efficiency.

What’s in it for you?

  • Health Insurance (HMO)
  • Competitive Salary
  • Expanded maternity leave up to 120 days
  • Allowances
  • Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
  • Companywide events
  • Fun & Relaxed environment

Job Details:

Work from Home

Monday to Friday | 8 PM to 5 AM (Manila time)

*Following US Holidays

*Training would be 3-4 weeks | In-depth hands-on training

Responsibilities:

  • Schedule Office Visits and Procedures: Manage the scheduling of appointments, including office visits and various medical procedures.
  • Answer Inbound Phone Calls: Handle approximately 30 to 70 inbound phone calls, addressing inquiries, and providing support.
  • Send Medication Requests to Providers: Coordinate with healthcare providers to ensure timely delivery of medication requests.
  • Scheduling Ancillary Procedures: Arrange for additional medical procedures as needed.
  • Contact Providers with Patient Inquiries: Act as a conduit between patients and healthcare providers for inquiries and concerns.
  • Correspond with Radiology Facilities, Pharmacies, and Outside Doctor Offices: Maintain communication with various healthcare entities.
  • Handle Medical Record Requests: Manage requests for medical records in compliance with privacy regulations.
  • Attend Weekly Meetings: Participate in weekly meetings to stay aligned with organizational goals and updates.

Qualifications:

  • Language Proficiency: Must speak English clearly, ensuring effective communication with patients and healthcare providers.
  • Attention to Detail: Ability to carefully manage and process information, keeping accuracy in focus.
  • Writing Skills: Capable of writing clear and grammatically correct messages and emails, reflecting professionalism.
  • Customer Service Experience: At least 3 years’ experience in a customer service role, preferably within the healthcare sector.
  • Healthcare Knowledge: Experience in healthcare, with an understanding of medical terminologies.
  • Technical Skills: Familiarity with EMRs and specific knowledge of gGastro software is a huge plus.

by Garegin Hakobyan