Back Office Support

Back Office Agent (Printing Industry)

Position Summary:

We are seeking a highly organized and detail-oriented Back-office Agent to join our team in the printing industry. This role is pivotal in ensuring the smooth processing of customer orders, maintaining high standards of delivery, and ensuring accuracy across various levels of information. The successful candidate will bring prior experience in the printing industry, showcasing reliability, precision, and excellent time management skills.

Job Details:

• Work from Home
• Monday to Friday | 3PM-12AM Manila Time

Responsibilities:

• Ensure all customer orders are reviewed thoroughly for consistency and completeness.
• Check delivery volumes, quality, and adherence to specific customer requests.
• Conduct detailed checks across different levels of information to ensure accuracy and reliability.
• Liaise with customers to confirm order details, address any discrepancies, and provide updates on order status.
• Accurately enter and update customer orders, delivery details, and other relevant information into the company's database.
• Ensure all activities comply with company policies, industry regulations, and customer requirements.

Qualifications:

• Prior experience in the printing industry is essential.
• Strong precision and attention to detail are critical for this role.
• Consistently dependable and trustworthy in managing tasks and responsibilities.
• Ability to respect and adhere to deadlines.
• Excellent organizational skills to manage multiple tasks efficiently.
• Strong communication abilities to interact effectively with customers and team members.
• A proactive approach to identifying and resolving issues.
• Ability to work collaboratively within a team environment.
• A strong focus on providing excellent customer service.
• Flexibility to adapt to changing priorities and work demands.

by Carl Trinidad

Divisional Manager

Position Summary:

As the Divisional Manager, you will lead a team of 180 recruitment consultants based in our overseas office. Your primary responsibilities include managing and growing existing key accounts, delivering exceptional customer service, and exceeding customer KPIs and strategic targets. You will represent the client within your target market in a professional and specialist capacity, consistently upholding the values of our company. As an integral part of the Leadership group, you will proactively shape the future of the business.

Job Details:

• Work from home/Hybrid/Onsite – indicate your preference.
• Monday to Friday | indicate your preference.

Responsibilities:

Leadership and Management:

• Directly manage, train, and develop team members in all aspects of their roles.
• Develop and grow business units, ensuring teams meet and exceed monthly and annual GP targets.
• Maintain profit & loss responsibility for the division.
• Act as an ambassador, setting high standards and upholding company values.

Technical:

• Business Management: Oversee business operations, ensuring efficient and effective processes.
• Candidate Talent Pooling: Maintain an extensive network of candidates to meet client needs.
• Business Development & Client Management: Grow key accounts and manage client relationships.
• Job Opportunity Management: Match candidate skills to client job opportunities.
• Commercial Acumen: Demonstrate a strong understanding of market trends and financial principles.

Behavioural:

• Action Orientated: Proactively address challenges and opportunities.
• Communication: Maintain clear and effective communication with the team and clients.
• Living The Company Values: Uphold and promote the company's values in all interactions.

Task:

• Financial Management: Manage divisional finances, ensuring profitability and sustainability.
• Managing Resources: Allocate resources effectively to meet business goals.
• Planning & Prioritising: Develop and implement strategic plans to achieve targets.

Team:

• People Planning: Strategically plan team development and succession.
• Creating The Environment: Foster a positive and productive work environment.
• Inspiring For Performance: Motivate and inspire team members to achieve high performance.

Individual:

• Knowing People: Understand the strengths and development needs of team members.
• Putting Others First: Prioritize the needs of clients and team members.
• Training & Development: Provide continuous training and development opportunities.

Qualifications:

• Proven leadership and management skills with experience in leading large teams.
• Demonstrated ability to exceed divisional GP targets and manage profit & loss responsibilities.
• Expertise in key recruitment competencies including business management, candidate talent pooling, business development, job opportunity management, and commercial acumen.
• Strong behavioral competencies including action orientation, effective communication, and alignment with company values.
• In-depth ability in leadership competencies such as financial management, resource management, planning, people planning, creating a productive environment, and inspiring performance.
• Commitment to knowing and developing team members, putting others first, and providing ongoing training and development.

by Carl Trinidad

Financial Accountant

Position Summary:

The Financial Accountant will be responsible for all finance, accounting and tax related tasks for EMEA regions. The Financial Accountant will take a proactive approach to identifying and addressing issues. When necessary, they will escalate concerns to the Financial Controller EME, which may include recommending system improvement measures.

Job Details:

• Work from Home
• Monday to Friday | 3 PM to 12 AM Philippine Time
• *Following Philippine Holidays

Responsibilities:

Monthly Reporting:

• Prepare journal and maintain GL accounts to ensure information is captured accurately.
• Complete accruals, reconciliations and monthly processing including allocations.
• Prepare monthly expense reports for Department Heads.
• Reconcile required balance sheet accounts and enter into SharePoint/Blackline
• Review inter-company accounts to include the acceptance and creation of AGIS and clearing of inter-company balances.
• Provide the US with required schedules, in the requisite format supporting the monthly reported results.

Cash Management:

• Manage the company's cash position and review monthly cash forecasts for the various entities.
• Monitor and update cash flow requirements, as needed.
• Review daily bank statements for the company and update balances for U.S.

Accounts Payable:

• Coordinate the submission and processing of invoices and payments with Accounts Payable team.

Payroll:

• Review and approve payroll calculations prior to payment in accordance with current agreements and legislation.
• Complete/Coordinate all statutory returns.

Capital Expenditure:

• Ensure capital expenditure records and monthly schedules are updated.
• Ensure depreciation calculation is correct.

Taxation:

• Assist with timely filing of all tax returns.
• Use AVIAT nominated tax consultants to support calculation and payment of required taxes.
• Ensure the VAT, WHT calculation, charging and reporting is correct.

Qualifications

• Professional accounting qualification - PICPA (Philippine Institute of Certified Public Accountants) or similar certification (Compulsory)
• A minimum of 3 years’ practical accounting work experience in practice or industry (Compulsory).
• Knowledge of US GAAP and IFRS (Preferred but no compulsory)
• Experience working with Oracle E-Business Suite.
• Proficiency with Excel and other Microsoft Office modules.
• Communication skills, both verbal and non-verbal, to relate to staff at all levels of the organization as well as external customers and suppliers.
• Organizational and time management skills.

by Carl Trinidad