Overview
Diamond Properties is a national real estate investment and management company overseeing a diverse portfolio of commercial properties. As the portfolio expanded, accounting and administrative workloads increased across reconciliations, insurance documentation, vendor coordination, and reporting.
Sourcefit built and now operates a dedicated accounting and back office team that supports property level financial workflows, documentation accuracy, and daily administrative tasks for Diamond Properties.
The challenge
- Rising accounting volume across an expanding property portfolio
- Increased demand for accurate reconciliations, invoice processing, and reporting
- Limited internal bandwidth to support daily administrative tasks
- Growing insurance and compliance documentation requirements
- Need for consistent, structured processes across property level workflows
Our approach
Sourcefit built and operates a 20-plus-member accounting and operations team that supports Diamond Properties across financial tasks, documentation workflows, and administrative coordination. The team follows standardized processes aligned with property management requirements and internal reporting standards.
During setup, Sourcefit:
- Recruited specialists in accounting support, documentation management, and administrative coordination
- Maintained 2 to 4 week hiring cycles to meet portfolio expansion and seasonal workload patterns
- Integrated workflows for reconciliations, invoice processing, vendor communication, and insurance documentation
- Standardized documentation reviews, reporting procedures, and data accuracy checks
- Added QA reviews, performance reporting, and documentation updates to sustain operational consistency
- Planned scheduling and workforce allocation to ensure stable coverage across property activities
Today, Sourcefit continues to operate the Diamond Properties support team with structured oversight, ongoing training, and coordinated performance reviews that strengthen financial accuracy and administrative continuity.
Results
- 20 plus full time specialists supporting accounting, documentation, and administrative workflows
- Improved reconciliation and reporting accuracy through standardized financial processes
- Stronger documentation management supporting insurance, vendor, and compliance needs
- Stable 2 to 4 week hiring cycles enabling predictable staffing support
- Reduced internal workload through long term operational continuity and daily task support
Key takeaways
Dedicated teams strengthen property operations: Structured financial and administrative workflows improve accuracy at scale.
Standardized processes support compliance and documentation: Clear rules improve record quality and operational reliability.
Predictable hiring cycles enable portfolio growth: Regular recruitment aligns staffing with new property acquisitions and seasonal demands.
Industry learnings
Real estate organizations rely on accurate financial documentation, consistent reconciliations, and reliable administrative workflows to manage property portfolios. Offshore back office teams provide the structure, capacity, and consistency needed to support large scale operational growth. This engagement shows how a dedicated operations team helps Diamond Properties maintain accuracy and stability across financial and administrative activities.
Learn more
Sourcefit builds accounting and operations teams that support property management, financial accuracy, and documentation workflows.
Explore SourceCX for integrated support operations and WorkingAI for workflow automation and document processing tools.
Contact our real estate operations team to discuss scalable support programs.
