Setting New Standards in Customer Service Excellence: Sourcefit Wins Bronze at the 2023 Stevie Awards

The 2023 International Business Awards

At Sourcefit, our commitment to customer service excellence has been honored with the Bronze Award for Customer Service Department of the Year at the esteemed 2023 Stevie Awards.

In the ever-evolving outsourcing landscape, we’re proud to be recognized for our dedication to our unwavering commitment to excellence, our customer-centric approach, and our innovative solutions. Our commitment to delivering exceptional customer service continues to propel us to the forefront of the outsourcing industry, and this recent recognition reaffirms our status as leaders in this competitive landscape.

Investing in Employee Growth

We recognize the invaluable role that a highly skilled workforce plays in delivering exceptional services. To address the pressing issue of skill shortages, we’ve implemented comprehensive programs designed to enhance the capabilities of our employees. These efforts include ongoing skills proficiency programs and Virtual Instructor Led Training (VILT). In 2022, we achieved an impressive 44% average participation rate in training sessions, highlighting our dedication to empowering our employees and fostering continuous skill enhancement.

“They invest in employee training and development, resulting in a competent and satisfied team. The customer-centric approach and accolades achieved, such as certifications and awards, highlight Sourcefit’s excellence. With their focus on sustainability and innovation, they stand out in the BPO industry.”

– International Business Awards on Sourcefit

Navigating Talent Acquisition Challenges

The post-pandemic era presented significant challenges in talent acquisition. However, we took proactive steps to overcome these hurdles. We diversified our recruitment channels and implemented innovative strategies to attract top-notch talent. By forming collaborations with influencers and launching bold social media campaigns, we broadened our pool of highly qualified applicants. This proactive approach not only effectively addressed the scarcity of skilled workers but also upheld our exceptional standards in talent acquisition.

Dedication to Client-Centric Values

At the core of our outstanding accomplishments lies our unwavering commitment to a client-centric philosophy. We firmly believe in delivering personalized services, transparent procedures, and exceeding client expectations. This dedication is the driving force propelling our ascent in the outsourcing realm. Our foundational principles encompass rapid response times, proactive issue resolution, and an unwavering commitment to ensuring client satisfaction. Through our steadfast prioritization of our client’s needs, we’ve solidified our position as a dependable and esteemed ally in the outsourcing domain.

Fostering Employee Well-being and Growth

Our commitment to the well-being and growth of our workforce has earned us well-deserved recognition. We’ve been honored as a Great Place to Work and received the prestigious HR Asia’s Best Place to Work in Asia award. These accolades stand as a testament to our wholehearted commitment to nurturing a harmonious work-life balance and attracting top-tier talent. Furthermore, our ability to not only retain but also cultivate our workforce is highlighted by an impressive 36% increase in employee headcount from 2021 to 2022, underscoring our prowess in nurturing and developing our employees.

A Focus on Sustainability

We’re not just about delivering excellent services; we’re also committed to sustainability. We’ve launched impactful campaigns aimed at reducing our environmental footprint, including initiatives like the Carbon Footprint campaign. These efforts have earned us recognition, clinching a Bronze award at the Marketing Excellence Awards 2022. Aligning with the environmentally conscious values of our clientele, we demonstrate a dedicated drive towards sustainability and innovation. This holistic approach showcases our dedication to not only meeting but exceeding the expectations of responsible environmental stewardship.

Innovation-Driven Growth

In the ever-changing world of business, we’ve shown remarkable adaptability and resilience. We’ve earned numerous accolades that recognize our growth driven by innovation. Notable among these awards is the Silver Award for Excellence in Marketing Transformation, as well as being named one of Inquirer’s Growth Champions for both 2022 and 2023. These achievements spotlight our capacity to innovate, pivot, and not just survive but thrive in a fiercely competitive industry.

Stevie Awards Judges Laud Sourcefit’s Commitment to Excellence

The distinguished panel of judges at the 2023 Stevie Awards praised Sourcefit for our exceptional responsiveness, robust employee development programs, customer-centric approach, and impressive collection of awards. Their commendation underscores our resolute dedication to achieving excellence.

One judge was particularly struck by our emphasis on responsiveness and our sincere eagerness to promptly assist customers. They noted, “I appreciate how the company places a strong emphasis on responsiveness and a genuine willingness to assist customers promptly. Ensuring that your employees embody courtesy and stability is crucial for instilling trust and confidence in your customers—a cornerstone of success in any business.”

This recognition from the International Business Awards reaffirms our unwavering commitment to delivering exceptional service while nurturing a corporate culture that places equal importance on both customers and employees.

Achieving Growth and Industry Leadership

We’ve risen to prominence, securing the 13th position among the top BPO companies in the Philippines according to the 2023 Inquirer Philippine Growth Champions and a noteworthy 421st spot globally in the Financial Times’ High-Growth Companies Asia-Pacific 2023. These rankings underscore our exceptional performance and leadership within the industry.

In an intensely competitive BPO landscape, our Bronze win for Customer Service Department of the Year at the 2023 Stevie Awards is a clear testament to our unwavering dedication to establishing novel benchmarks in customer service excellence. This accolade serves as a reaffirmation of our enduring commitment to customer satisfaction and our relentless pursuit of continuous improvement as we continue our journey of growth and innovation.

Forging Ahead in the Outsourcing Industry

Our unwavering commitment to excellence, a customer-centric approach, and an innovative mindset have propelled us to remarkable heights within the outsourcing industry. With a focus on empowerment, adaptable recruitment strategies, a philosophy centered around clients, employee well-being and development, sustainability, and innovation, as well as resilience and adaptability, we have not only raised the bar but also set new standards in the realm of customer service excellence.

Our achievement of the Bronze award at the 2023 Stevie Awards serves as a tangible testament to our resolute commitment to delivering exceptional service and consistently surpassing customer expectations. As we continue to expand and drive innovation, we are poised to remain at the forefront of the BPO industry, setting the pace for others to follow.