Regardless of the size of your company, outsourcing may have crossed your mind at some point: 

If you own a small company and you’re experiencing rapid growth, then you might have considered outsourcing. If you own a bigger company and need access to the most advanced technology and are skeptical about investing in such, then you might have questions about outsourcing. Or perhaps you’d like to take advantage of some of the benefits of outsourcing such as acquiring qualified talent at a low cost. The bottom line is: outsourcing makes sense. But what should you know in order to make this powerful business trend a successful experience? 

Asking the right questions about outsourcing can lead to the right solutions for your business. As such, we will be addressing 8 of the most frequently asked questions about outsourcing.

8 Questions About Outsourcing

1. What are my company’s objectives or goals?

You should be aware of your goals and objectives before you partner with a service provider.

Consider the causes behind your initial desire to outsource. Is it because you want to reduce costs, or is it because you need more time to complete more crucial company tasks? Make a list of reasons behind outsourcing and use them as your benchmarks for success.

2. Which outsourcing model should I choose?

Once you have identified your goals and objectives you need to define the best outsourcing solution for your business. 

Staff leasing is the most common form of outsourcing. The service provider handles all HR, office and infrastructure needs while you get to manage your team’s workflow. You can outsource per project or opt for a customized service that will adjust to your specific needs. This is particularly beneficial for smaller companies. Your service provider can help you choose the best fit for your business.

3. Which tasks or services should my company outsource?

One of the major benefits of outsourcing is that it allows you to focus on your core competencies while your outsourced team works on other important business functions. This gives you time to ideate strategies to improve your products or services. For this reason, the main outsourced processes tend to be: IT services, general administration, marketing services, human resources management, and legal services. These typical non-core services are time-consuming and require infrastructure and talent that you may not have in-house.

4. What should an outsourcing partnership look like?

The first rule of thumb is that you need to be clear and transparent about your expectations.

That said, a successful outsourcing partnership is based on trust and communication. Therefore, you should always remain transparent with your outsourced staff and your service provider —especially if problems arise. A way to ensure transparency is by keeping all communications open about everything taking place. The outsourcing company should provide you with the latest updates and information about the operations. You should also check up on your outsourced team through weekly or monthly meet-ups. 

5. How can I make sure my data remains safe?

This is one of the most important questions about outsourcing.

Nowadays, companies must protect their data against fraud, hacking, phishing, or any other illegal activity. Successful organizations tend to ensure the safety of their information through a secure data protection plan. On that same token, you should opt for a service provider that is ISO-certified, GDPR-compliant, and/or holds other essential data protection certifications. These will aid in ensuring the security of both your business’s data and overall operations.

6. Where can I find a suitable service provider?

There are numerous ways to locate an outsourcing partner who best meets your demands and specifications. 

You may search the internet on forums such as Quora or Reddit, or explore social media sites, such as LinkedIn, Instagram, or Facebook. You could also ask one of your trusted friends or professional contacts if they have experience with a reputable service provider. After all, referrals are the best source for locating a reliable outsourcing company.

This leads to the next question about outsourcing:

7. How can I tell if a service provider is reliable?

Aside from referrals, the quality of a company can be surveyed through its website. When considering an outsourcing company, this is among the first things you should pay attention to. Browse through their services, client testimonials, and contact details. 

Additionally, the best service providers in the market listen carefully to their client’s needs in order to deliver tailor-made solutions that best adjust to their requirements. They’ll also have years of experience and will take the time to train and manage their workers in order to fulfill their client’s expectations. 

8. Which outsourcing company should I choose?

In order to make the right decision, compare several outsourcing vendors, what they offer, their prices, their location, and their employees. Make sure they have the technology and resources you need for your business to thrive. Also, take a look at their management style and their work culture. Are they aligned with your company’s values? As in the words of Simon Sinek, best-selling author of Start With Why,

“Customers will never love a company until the employees love it first.”

Finding the right answers to your questions about outsourcing can set the right tone for your business to grow. 

To learn more about outsourcing, you can read our Top 8 Qualities of an Outsourcing Company in the Philippines article. We invite you to follow us on social media and to visit our website to learn more about our services.

About Us: Sourcefit is a widely recognized US-managed business process outsourcing company based in Manila, Philippines. We proudly serve over 100 clients with a workforce of more than 1,300 employees. Our global centers can serve multiple markets, and our staff is highly proficient in English, Spanish, French, and Portuguese. Whether you need a few or many employees, we can help you achieve your business goals and build high-quality offshore teams.

Latest Awards

Sourcefit’s commitment to excellence has been recognized through numerous industry awards and certifications.

We recently received the Fortress Cyber Security Award from the Business Intelligence Group. Sourcefit was also honored with the prestigious recognition of Best Outsourcing Solutions Provider in the Philippines during the 2023 Business Excellence Awards.

Other awards include: FT ranking of 500 high-growth Asia-Pacific, The Marketing Excellence Awards, Inquirer Growth Champion,  HR Asia Awards, among others.

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