Top 8 Qualities of an Outsourcing Company in the Philippines

outsourcing company in the Philippines

The Philippines has emerged as one of the top outsourcing destinations in the world, providing high-quality services to businesses across various industries. As the global market continues to shift towards outsourcing, companies in the Philippines are standing out for their exceptional performance and unique approach to business. From their adaptability to their commitment to quality, these companies have set themselves apart from the competition and have become go-to partners for businesses looking to outsource their operations. So, whether you’re a business owner looking to outsource your services or someone interested in the outsourcing industry, keep reading to discover the qualities that make an outsourcing company in the Philippines stand out.

Quality #1: Transparency

Communication is vital for a successful outsourcing relationship, and outsourcing transparency is a key factor in achieving this. This involves both parties engaging in open communication about their priorities and information requirements.

Having a transparent and efficient information flow can help companies detect potential issues or risks earlier, which enables them to take corrective action more quickly. This can prevent small problems from turning into major issues that can damage the company’s reputation. A transparent relationship also provides companies with accurate and up-to-date information that they can use to make informed decisions. This helps companies avoid making decisions based on incomplete or inaccurate information, which can result in unnecessary risks.

In addition, a transparent information flow can help companies build trust with their customers. When companies are open and honest about their operations, customers are more likely to feel confident in their ability to manage risks effectively. This can lead to stronger relationships and increased customer loyalty.

Quality #2: Personalized Service

Another quality that makes an outsourcing company in the Philippines stand out is its commitment to providing personalized service. While many outsourcing companies offer a one-size-fits-all approach to their services, some go the extra mile to tailor their offerings to your specific needs. This means that they take the time to understand your business goals, challenges, and requirements, and develop customized solutions that meet your needs. They may assign a dedicated team to ensure that you receive individualized attention and support throughout the outsourcing process. 

By offering personalized service, outsourcing firms build strong and lasting relationships with their clients. They can become trusted partners who not only provide high-quality services but also contribute to the growth and success of their clients’ businesses. This is why companies that prioritize personalized service are often recommended by their clients and have a strong reputation in the industry. Additionally, they may offer flexible pricing models and service agreements that can be adjusted as the client’s needs change over time.

Quality #3: Flexible Outsourcing Models and Contracts

Flexibility is another quality that can make an outsourcing company in the Philippines a viable option. Many firms offer flexible outsourcing models and contracts, allowing businesses to choose the option that best suits their needs. This includes options such as staff augmentation, part-time or full-time outsourcing, project-based outsourcing, and hybrid outsourcing models. This flexibility can be particularly beneficial for businesses with fluctuating workloads or those that require specific skill sets for certain projects. With the ability to easily scale up or down, you can avoid the costs of hiring and training new employees for short-term projects or during periods of lower demand. 

Additionally, the ability to choose between different outsourcing models can help you find the right balance between cost savings and control over the outsourced operations. By working closely with a reliable and expert outsourcing company in the Philippines, you can develop a customized outsourcing plan that meets your specific needs and helps you achieve your business goals.

Quality #4: Strong Corporate Social Responsibility

Corporate Social Responsibility (CSR) is a voluntary approach that businesses adopt to demonstrate their commitment to society and the environment. This involves taking responsibility for the impact a company has on society and the environment, beyond the primary objective of generating profits. 

The importance of CSR is increasingly recognized by various stakeholders in the business community, including customers, employees, and investors. Companies that prioritize CSR are often acknowledged for their efforts and achievements through awards and recognition, such as the Corporate Social Responsibility award won by Sourcefit in 2022. The award recognized Sourcefit’s commitment to initiatives that demonstrate social and environmental responsibility, such as reducing carbon footprint and promoting sustainable food baskets, which not only showcase their dedication to CSR but also have a positive impact on society and the environment.

CSR is an essential quality for an outstanding outsourcing company in the Philippines. CSR impacts on a company’s reputation, brand perception, employee morale, and business success. CSR can also attract customers, employees, and investors who value social and environmental responsibility, and encourage other companies to prioritize CSR in their operations, leading to a more sustainable and socially responsible business landscape.

outsourcing company in the Philippines

Quality #5: High eNPS

The Employer Net Promoter Score, also known as eNPS, is a system for scoring that is created to assist employers in measuring the satisfaction and loyalty of their employees within their organizations. Having a high eNPS is an important quality for an outsourcing company in the Philippines because it indicates high levels of employee satisfaction and loyalty, which can lead to improved customer service and productivity. 

1767 employees of Sourcefit rated the company’s eNPS as 62.

Quality #6: Data Security Compliance

Data security is a crucial consideration for businesses outsourcing their IT and business process operations. The Philippines is a rapidly growing IT-business process outsourcing (IT-BPO) market, with cloud-based services supporting operations of BPO companies. Enterprise expenditures on cloud services in the Philippines are projected to increase from US$1.8 billion in 2020 to US$2.6 billion in 2024. 

To ensure the protection of your systems, it is vital to select an outsourcing company in the Philippines that offers data security services. With an outsourcing partner prioritizing data security, you can develop strategies to address compliance and data management concerns effectively. In fact, one-third of organizations are willing to incur higher operating expenses to gain cloud access.By creating a customized multi-cloud solution for your organization you can remain compliant with various security requirements and ensure that data is accessible to everyone in your team.

Quality # 7: Commitment to Quality Control and Continuous Improvement

Another quality that makes an outsourcing company in the Philippines stand out is placing strong emphasis on quality control and continuous improvement. Quality control involves regular performance monitoring, quality audits, and ongoing training and development programs to ensure workers are current with the latest industry trends and best practices. The commitment to continuous improvement means constantly searching for ways to improve processes and services, whether by investing in new technology, optimizing workflows, or providing additional training. This commitment ensures staying ahead of the curve and remaining competitive in the global outsourcing market.

By investing in quality control and continuous improvement, outsourcing providers ensure the delivery of  high-quality services that meet or exceed client expectations. By partnering with an outsourcing company in the Philippines with a strong commitment to quality and continuous improvement you can ensure that your outsourcing projects will be completed to the highest standard, on time and within budget.

Quality #8: Proven Track Record of Success

The outsourcing industry in the Philippines is highly competitive; many companies are able to consistently deliver high-quality services. However, before choosing an outsourcing company in the Philippines, it is essential to evaluate its proven track record of success. This means assessing the company’s past performance, including its ability to deliver high-quality services on time and within budget, as well as its track record of client satisfaction.

One way to evaluate an outsourcing company’s track record is to look at its portfolio of past projects and clients. This can provide insight into the types of services the company offers, the industries it serves, and its level of expertise in particular areas. It can also give an idea of the company’s success rate in delivering projects that meet or exceed clients’ expectations.

Another way to evaluate an outsourcing company’s track record is to read online reviews and testimonials from past clients. This can provide valuable insights into the company’s strengths and weaknesses, as well as its level of customer service and support. Online reviews can also give an idea of the company’s overall reputation in the industry, which can be a key indicator of its reliability and trustworthiness.

It’s also important to consider the company’s level of experience and expertise in the particular areas of outsourcing that your business requires. For example, if you’re looking to outsource your customer service operations, you’ll want to choose a company with a strong track record in that area. Likewise, if you’re looking for assistance with software development or digital marketing, you’ll want to choose a company with a proven track record in those areas.

To learn more about outsourcing, you can read our 5 Misconceptions of the BPO Industry in the Philippines article. We invite you to follow us on social media and to visit our website to learn more about our services.

About Us: Sourcefit is a widely recognized US-managed business process outsourcing company based in Manila, Philippines. We proudly serve over 100 clients with a workforce of more than 1,300 employees. Our global centers can serve multiple markets, and our staff is highly proficient in English, Spanish, French, and Portuguese. Whether you need a few or many employees, we can help you achieve your business goals and build high-quality offshore teams.

Latest Awards

Sourcefit’s commitment to excellence has been recognized through numerous industry awards and certifications.

We recently received the Fortress Cyber Security Award from the Business Intelligence Group. Sourcefit was also honored with the prestigious recognition of Best Outsourcing Solutions Provider in the Philippines during the 2023 Business Excellence Awards.

Other awards include: FT ranking of 500 high-growth Asia-Pacific, The Marketing Excellence Awards, Inquirer Growth ChampionHR Asia Awards, among others.

Related Articles

Top Outsourcing Companies in the Philippines
8 Benefits of Outsourcing
8 Questions about Outsourcing You Should Ask
8 Tips for Successful Outsourcing
8 Tips on How to Improve the Productivity of your Outsourced Teams

Not sure where to start? Connect with us and see how Sourcefit can help you grow your business.