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Scheduling Specialist

Position Summary:

As a Scheduling Specialist, you will be instrumental in managing and coordinating the schedules of our caregivers. Your role is pivotal in ensuring the efficient operation of our childcare services, addressing last-minute schedule changes, and maintaining a seamless flow of communication with both caregivers and clients.

Job Details:

Work from Home

Possible Shifts: You must be comfortable with any of the shifts below.

  • 4 AM to 1 PM Manila Time
  • 9 PM to 6 AM Manila Time

*Note: Please be aware that these schedules are subject to change in the future, including the addition of weekend shifts as well as morning, midday, or night shifts. We are seeking individuals who can demonstrate flexibility in their availability.

*Following US Holidays

    Responsibilities:

    Staffing and Schedule Management:

    • Proactively manage and adjust caregiver schedules, addressing cancellations and last-minute changes to ensure adequate staffing levels.
    • Coordinate with caregivers to confirm their availability and assignments for upcoming shifts.

    Dashboard Oversight:

    • Maintain a clean and updated dashboard on our website, ensuring all shifts for the next day are confirmed and clearly displayed.
    • Manage the transition to the new interface, ensuring continuity in dashboard management.

    Communication and Coordination:

    • Efficiently communicate with caregivers, especially during off-hours, to address scheduling issues.
    • Liaise with clients to manage their expectations regarding caregiver availability and assignment consistency.

    Mileage Reimbursement Processing:

    • Handle the submission of mileage reimbursements, ensuring caregivers are compensated accurately and promptly.

    Client Interaction:

    • Communicate with clients, regarding caregiver availability and alternative options when preferred caregivers are not available.

    Reporting and Compliance:

    • Prepare and submit reports as needed, ensuring adherence to staffing and scheduling protocols.

    Qualifications:

    • At least 3 years experience in Customer Service, scheduling, staffing, or a similar role.
    • Excellent organizational and time-management skills.
    • Strong communication and interpersonal abilities.
    • Proficiency in using scheduling software and dashboards.
    • Ability to work independently and handle multiple tasks simultaneously.
    • Flexibility to respond to off-hours communications as needed.

    by Carl Trinidad

    Sales Representative

    Position Summary:

    As a Sales Development Representative, your primary goal is client acquisition through effective scheduling of meetings for our Senior Sales Team. This role demands a proactive approach, exceptional pitching skills, and a solid understanding of IT and SAP recruitment. You will be instrumental in driving our business forward by securing meetings with key decision-makers in the IT industry

    Job Details:

    • Work from Home
    • Monday to Friday | 8:30 am to 5:30 pm EST (8:30 pm to 5:30 am PH Time)

      Responsibilities:

      • Lead Generation and Meeting Scheduling: Utilize digital marketing data to identify potential clients and schedule meetings. Focus on engaging with IT Directors, CIO's, SAP Program Directors, and HR Directors to introduce our specialized SAP recruitment services.
      • Client Engagement: Conduct initial qualification of potential clients to assess their needs, whether for specific SAP roles, projects, or exploring new partnerships.
      • Data-Driven Sales Strategies: Leverage intent data and outreach campaigns to maximize meeting bookings and develop a consistent sales pipeline.
      • Performance Metrics: Achieve and surpass targets related to client meetings booked, number of pitches delivered, daily call volumes, and overall phone time.

      Qualifications:

      • Industry Knowledge: Deep understanding of the IT recruitment industry; with specific expertise in SAP is preferred.
      • Sales Proficiency: Strong ability in delivering elevator pitches and closing sales engagements.
      • Relationship Building: Excellent interpersonal skills to foster relationships and quickly connect with industry decision-makers.
      • Strategic Planning: Skilled in identifying target clients and aligning sales strategies to business goals.
      • Team Collaboration: Ability to work closely with Client Services Consultants ensuring a seamless transition and handover of new clients.

      by Carl Trinidad

      Research Analyst

      Position Summary:

      The Research Analyst identifies, researches, and maintains property-level information including property attributes, space listings, lease transactions, sales transactions, and tenant information about occupancy in a property data set for their assigned metro for both member and non-member commercial real estate brokers. Data collected is input into the client’s system at a specified pace and at a 98% quality level requiring routine audits of database integrity performed by the team leads.

      Job Details:

      • Onsite Setup - Eastwood, Libis, QC
      • Monday to Friday | 6 AM to 3 PM Manila Time

      Responsibilities:

      • Collect required fields for all modules located in the system including Property, Leasing, Tenant, Listing and Sales on all available properties in assigned metro through automated processes, telephone inquiry, online research, and other data sources.
      • Extracts information from data sources, according to the specified data plan, and inputs the data into the system.
      • Inputs and/or validates data collected by the Field Research Drive Teams into the software database.
      • Perform routine audits to validate information and ensure consistency of data records in the system.
      • Perform special project duties as assigned and required to support the business.

      Qualifications:

      • Knowledge of commercial or residential real estate is preferred but not required.
      • Ability to read and follow a standard city/street map.
      • Ability to navigate the internet efficiently and locate critical data points for property updating
      • Ability to communicate with internal and external customers
      • Accurate keyboarding skills and minimum 35 wpm typing speed.
      • Customer service, quality written communication, and professional telephone skills.
      • Must be self-directed, with the ability to plan daily, and weekly tasks with minimal supervision.
      • MS Excel spreadsheet skills are highly preferred.

      by Carl Trinidad