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PV CAD Designer

The position requires the ability to develop a system design from photos and survey information of the jobs site. The ability to be detail-oriented with a problem-solving mentality. The ideal candidate will be able to manage a large volume of projects while demonstrating efficient project management skills.

What’s in it for you?

  • Health Insurance (HMO)
  • Competitive Salary
  • Expanded maternity leave up to 120 days
  • Allowances
  • Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
  • Companywide events
  • Fun & Relaxed environment

Job Details:

  • PV CAD Designer
  • Work from home
  • Monday to Friday | 4 AM to 1 PM or 6 AM to 3 PM Philippine Time
  • Remote Training for 3 weeks

Responsibilities:

  • Use AutoCAD software to design photovoltaic & energy storage systems based on information gathered from site surveys.
  • Work cross-functionally with other operations team members and sales teams to ensure clients’ needs are met and project timelines are at a minimum.
  • Track all projects through the permitting process and utilize the project management software to keep projects moving forward.
  • Review permit & inspection comments and provide responses to resolve corrections.
  • Perform additional design & engineering duties as needed.

Qualifications:

  • Minimum 1-year experience in designing PV systems
  • Moderate level of experience using Excel for electrical calculations
  • Good understanding of the CA electrical code
  • Basic knowledge of residential construction is preferred
  • Ability to work in a team environment as well as work independently
  • Excellent written and verbal communication skills required
  • Regular, reliable and predictable attendance required

by Carl Trinidad

HR Business Partner

HR Business Partners help in the overall people strategy of the business whose are people champion and change managers. They are a strategic partner for the business who works closely with line managers in setting priorities, driving values, and delivering results.

Job Details:

  • Eastwood Libis, QC (Hybrid – one day per week at our Eastwood Office)
  • Monday to Friday | 8:00 PM to 5:00 AM

Responsibilities:

  • Provide strategic support to employees and client by focusing on the workforce.
  • Upskill employees by identifying training needs and offering programs aligned with business objectives in partnership with Training and Quality team.
  • Regularly review workforce plan in terms of right size, cost, and agility.
  • Where applicable design a succession plan for key talents to be developed fill in critical roles.
  • Empower leaders and immediate managers by coaching them and acting as consultant on all HR matters.
  • Host a regular meeting with business leaders/employees and provide HR advice as needed.
  • Keep an up-to-date knowledge on local employment laws and regulations, market practices and industry standards.
  • Act as experts on creation and implementation of HR processes and policies.
  • Conduct day to day performance management.
  • Help and advice team leads/operations managers/clients to deal with any organization, people and change related matters.
  • Observe workforce and assess how productivity can be increased to improve overall performance of business.
  • Partner with Recruitment and Training and Quality departments to implement innovative strategies to attract talents.
  • Be up to date with compensation and benefits strategy, where applicable implement reward and recognition intervention to engage and inspire improving performance.
  • Champion Sourcefit culture and become an essential contributor in creating a exceptional employee experience.
  • Provide recommendations for culture related initiatives between client and Sourcefit.
  • Execute HR interventions for employee wellness, talent management, engagement and diversity and inclusion.
  • Partner with management/client and employees in addressing conflicts to help maintain a positive employee relations, working environment, morale and prevent unwanted turnover.
  • Provide significant support to Senior HR Manager in transforming Sourcefit’s HR Department.

Other key responsibilities include:

  • Onboarding of new joiners from job offer, new hire orientation and client coordination.
  • Schedule and conduct regular 30-60-90 day meeting with employee.
  • Facilitate evaluation of performance and staff movement.
  • Be the point of contact for staff and assigned accounts.
  • Responsible for employee relations and compliance for assigned accounts.
  • Manage employee disputes, performance improvement plan and cases.

Job Skills & Qualifications

  • Bachelors Degree in Psychology or any related field.
  • At least 5 years experience in HR Business Partnering with at least 2 years experience in BPO industry.
  • Expertise in employee relations.

by Carl Trinidad

Customer Service Representative - VS

Position Summary:
Our goal at Voomi is to deliver industry-leading customer service. We are looking for Customer Service Representatives who answer calls with enthusiasm, seek to understand what a customer's needs are, and do their best to make sure they are taken care of.

We aim to be able to resolve a customer’s call in 5 minutes or less, not because we want to rush the experience, but because we aim to be efficient with our interactions.

We do not expect you to be a product expert. What we care about is that you create a great customer experience by focusing on trying to understand what the customer is looking for/needing help with, and then doing what you can to facilitate them getting what they need.

We show commitment to finding the answers they need and making sure their needs are met. We have the mentality: I may not have the answer now, but I will work with the right people to get it and I will follow up with you

    Job Details:

    • Work from Home
    • Monday to Friday | 8 AM to 5 PM EST
      • *Following US Holidays

    Responsibilities:

    • Provide exceptional customer service by actively listening, building rapport, and empathizing with customers
    • Handle pre-order questions, assisting customers in understanding product details and specifications listed on our site
    • Proactively assist customers shopping for products by offering quotes through our Shopify order platform.
    • Manage post-order support, including tracking orders, helping to start returns, helping to start warranty claims, and addressing damaged shipments.
    • Document customer feedback/questions accurately and relay detailed information to the customer service leadership team and fulfillment team

    Requirements:

    • Proven experience in a customer service role, preferably in a call center environment.
    • Strong communication and active listening skills.
    • Ability to empathize with customers and provide a positive customer experience.
    • Proficiency with computer systems and the ability to learn new software quickly, experience with Shopify is a plus.
    • Excellent documentation skills with attention to detail.

    by Carl Trinidad