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Telesales Inbound Agent

Position Summary:

We are seeking a dedicated and enthusiastic Telesales Inbound Agent to join our team. The ideal candidate will have a passion for the automotive industry and a knack for sales, helping customers navigate through their buying process with ease. This role involves taking inbound calls, providing live support, and assisting customers who need help ordering online. The successful candidate will be skilled in selecting and proposing the right offerings from our catalog, confidently arguing and selling the propositions, and closing orders while maintaining a trustful environment.

Job Details:

  • Work from Home
  • Monday to Friday | 5 PM to 2 AM Manila Time
  • *Following UK Holidays

Responsibilities:

  • Customer Support: Take inbound calls and provide live support to customers who need assistance with their online orders or the buying process.
  • Product Selection: Identify and propose the appropriate products from our catalog to meet customer needs.
  • Sales and Persuasion: Effectively argue and sell the proposition by discussing market prices, competitor prices, garage prices, and product quality.
  • Order Management: Close the orders ensuring the customer feels confident and satisfied with their purchase.
  • Payment Processing: Take payment details and accurately enter them into the payment system.

Qualifications:

  • Proven B2C sales experience, preferably in the car spare parts industry or related field.
  • Ability to understand and address customer needs and concerns.
  • Excellent verbal communication skills to interact effectively with customers.
  • Experience in car spare parts sales or a strong interest in the automotive industry, facilitating easier discussion and sales of car spare parts.
  • A customer-focused mindset with a strong ability to build trust and maintain customer relationships.

by Carl Trinidad

Photo Retoucher (Consultant)

Job Summary:

As a Photo Retoucher you will be responsible for editing and producing final images to be submitted to photographic labs

Job Details:

  • Photo Retoucher/Editor (Consultant)
  • Eastwood, Quezon City (on-site)
  • 6 AM to 3 PM

Responsibilities:

  • Use software provided to produce final images to be submitted to photographic labs.
  • Maintain databases and paperwork required to monitor and track the submission and return of work.
  • Ensure all retouching is completed and delivered to the laboratory/suppliers within the specified time frames.

Qualifications:

  • Advance level of experience with Adobe Photoshop
  • Experience with Retouching photo’s would be a plus
  • Time Management Skills
  • Ability to work with Speed and Accuracy
  • Creative and Innovative
  • Highly Organized

by Carl Trinidad

Patient Service Specialist

Job Summary:

We are seeking a dedicated Patient Service Specialist to join our team. This role involves providing clear and concise information to patients via video or phone consultations, explaining complex topics in an easy-to-understand manner, and maintaining the highest standards of professionalism. The ideal candidate will have a strong work ethic, excellent communication skills, and a commitment to teamwork.

Job Details:

  • Work Onsite - Eastwood Libis, QC
  • Monday to Friday | 10 PM to 7 AM Manila Time
  • Following US holidays

Responsibilities:

  • Utilize your excellent communication skills to provide clear and concise information to patients via video or phone consultations.
  • Demonstrate patience and a knack for explaining complex topics in an easy-to-understand manner.
  • Maintain the highest standards of professionalism, adhering to all company policies and procedures regarding patient confidentiality, data security, and telemedicine best practices.
  • Collaborate effectively with team members and foster a positive and supportive work environment.
  • Participate in team meetings or huddles to discuss patient cases, share insights, and collaborate on solutions.
  • Schedule calls with patients and doctors for future consultations.
  • Assist in organizing and coordinating special events or projects as assigned by the team coordinators.

Qualifications:

  • A minimum of an associate's degree is required.
  • A minimum of two (2) years of experience in a BPO setting, specifically in Customer Service.
  • Excellent written and verbal communication skills.
  • Strong work ethic and a commitment to teamwork.
  • A desire to learn and adapt to new challenges.
  • Ability to work night shifts, on-site, and handle continuing calls.

by Carl Trinidad