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Data Engineer

Position Summary:

We are seeking a highly skilled and experienced Data Engineer to join our team. The Data Engineer will be responsible for designing, developing, and maintaining scalable data pipelines and systems. This role is crucial for assembling complex data sets, improving internal processes through automation, and optimizing data infrastructure for scalability and efficiency. The ideal candidate will work closely with data scientists, analysts, and other stakeholders to support data analytics, business intelligence, and AI initiatives, ensuring high data quality and integrity throughout the organization.

Job Details:

  • Monday to Friday | Night Shift
  • Work from home

Responsibilities:

  • Design, develop, and maintain scalable data pipelines and systems.
  • Assemble large, complex data sets that meet functional and non-functional business requirements.
  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, and re-designing infrastructure for greater scalability.
  • Build the infrastructure required for optimal extraction, transformation, and loading (ETL) of data from various data sources using SQL and Azure technologies.
  • Develop and maintain data architecture and systems to support data analytics, business intelligence, and AI initiatives.
  • Collaborate with data scientists, analysts, and other stakeholders to assist with data-related technical issues and support their data infrastructure needs.
  • Ensure data quality and integrity by performing data cleaning, validation, and analysis.
  • Monitor and troubleshoot data pipeline performance and reliability.

Requirements:

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Data Engineer or in a similar role.
  • Strong knowledge of SQL and experience with relational databases (e.g., MySQL, PostgreSQL).
  • Experience with big data tools and frameworks (e.g., Hadoop, Spark, Kafka).
  • Proficiency in programming languages such as Python, Java, or Scala.
  • Extensive experience with Azure cloud services, including Azure Data Factory, Azure Databricks, and Azure Synapse Analytics.
  • Familiarity with data warehousing solutions, particularly Microsoft Fabric.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills.
  • Experience in data analytics and AI, including data visualization, statistical analysis, predictive modeling, and machine learning.

by Carl Trinidad

Customer Service Representative - Voice

Summary:

We are seeking a talented and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in delivering a positive customer experience. You will be responsible for responding to inbound and outbound phone calls, chat, and email inquiries, resolving customer issues, and providing guidance and support to ensure customer satisfaction. The ideal candidate should have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment.

About the Account:

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

  • Eastwood Libis, QC Onsite
  • Permanent Schedule: Shifting, includes weekends, and holidays.
  • Training Schedule: 1 month | Monday to Friday 9 AM to 6 PM

Responsibilities:

  • Respond to inbound and outbound phone calls from customers in a timely and professional manner
  • Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently
  • Verify customer account information to ensure accuracy and prevent fraud
  • Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed
  • Continuously strive to provide a best-in-class customer experience that promotes customer retention

Qualifications:

  • At least 1 year of experience in a Customer Service role
  • Excellent English communication skills, both verbal and written
  • Extremely organized and detail-oriented, with the ability to multitask and prioritize effectively
  • Flexible work schedule, including the ability to work weekends and evenings if needed
  • Excellent problem-solving and conflict-resolution skills
  • Ability to work in a fast-paced environment and adapt to change quickly

by Carl Trinidad

Customer Service Representative - Chat and Email Support

Job Description

As a Customer Service Representative - Chat and Email Support, you will be responsible for providing support to our client's customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.

About the Account

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

  • Customer Service Representative - Chat and Email Support
  • Eastwood Libis QC
  • Shifting Schedule
  • Training Schedule: 1 Month Monday to Friday 9 AM TO 6 PM

Responsibilities:

  • Respond to customers' inquiries via chat and email promptly and professionally
  • Verify customer account information accurately and efficiently
  • Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction
  • Provide comprehensive and accurate product information to customers
  • Ensure that customer inquiries and issues are resolved in a timely and effective manner
  • Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback
  • Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues

Qualifications:

  • At least 1 year of experience in a Customer Service role
  • Good English communication skills
  • Highly organized
  • Good Attention to detail
  • Flexible on work schedules

by Carl Trinidad