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Business Development Representative

Position Summary:

The Business Development Representative (BDR) will be responsible for engaging with potential clients, managing inbound leads, and scheduling appointments for studio visits. This role focuses on converting warm leads into booked appointments, ensuring an excellent customer experience throughout the process. The BDR will work closely with the internal sales and operations teams to ensure seamless lead management and follow-ups.

Job Details:

  • Shift Options:
    • Tuesday to Saturday: 2 AM to 11 AM Manila Time
    • Sunday to Thursday: 4 AM to 1 PM Manila Time
  • Work Arrangement: Remote / Work from Home
  • Holidays: Follows local holidays based on the candidate's country of hire

Responsibilities:

  • Lead Management & Follow-up: Engage with inbound leads through calls, emails, and text messages, following up to maximize appointment bookings.
  • Appointment Setting: Schedule studio visits for leads, ensuring optimal alignment with their availability and preferences.
  • CRM Utilization: Maintain accurate and up-to-date information in the CRM, tracking all lead interactions and ensuring consistent communication.
  • Performance Tracking: Meet or exceed set targets for appointment booking and lead conversion rates. Adjust strategies based on performance data.
  • Client Communication: Address questions and concerns from potential clients, providing clear and concise information about services and promotions.
  • Collaborative Team Effort: Work closely with the sales and operations teams to improve lead conversion processes and customer engagement strategies.

Qualifications:

  • Experience: Minimum of 2 years in, sales, or business development role, preferably in a high-growth environment.
  • Communication Skills: Strong verbal and written communication skills, with the ability to engage effectively over the phone, email, and text.
  • Time Management: Ability to manage time effectively with a strong sense of urgency and prioritization.
  • CRM Proficiency: Experience using CRM tools to track and manage leads (HubSpot, Salesforce, or similar).
  • Sales-Driven: Goal-oriented with a proven track record of meeting or exceeding performance metrics.
  • Flexibility: Ability to work staggered shifts, including weekends, to accommodate potential clients’ schedules.

by Carl Trinidad

Admin Assistant

Position Summary:

As an Admin Assistant, you will work through the daily tasks across a variety of business functions. These include daily retrieval of medical notes completed by multiple physician groups and maintaining the Google sheets which keep tract of this system. You will also be responsible for monitoring and correctly processing incoming emails in various Outlook mailboxes throughout the day. You are also expected to maintain Job related details, emails and documents with consistency using established protocols in all areas.

This role reports to the team lead with any issues that may arise and for support. However, team members should feel comfortable approaching any related team member directly when the information provided is not sufficient to complete a task.

Job Details:

Admin Assistant

Work from home

Monday to Friday | 8:00 PM to 5:00 AM (Manila Time)

*Following US Holidays

Responsibilities:

  • •Daily Processing of dictation
    • Retrieving medical dictation from multiple portals, important and created adobe documents in server. Keeping an accurate spread sheet daily.
  • • Processing Jobs
    • Working the incoming emails on multiple emails. Uploading and distributing these throughout the company.
  • Other Duties
    • Learning to process denied emails and responded to these to the payors.

Qualifications:

• At least 3 years’ experience in an administrative role.

• Good English Communication skills

• Proficient in excel.

• Excellent multitasker

• Good time management skills

by Carl Trinidad

Implementation Builder

Position Summary:

The Implementation Builder will play a crucial role in ensuring our customers are seamlessly onboarded onto the Client’s platform. Working closely with the Implementation Specialists, you will be responsible for accurately entering customer data and configuring platform settings per the specifications given to you from the assigned Implementation Specialist. Your attention to detail and organizational skills will be key to helping our customers get up and running smoothly.

Job Details:

  • Implementation Builder
  • Work from Home
  • Monday to Friday | 9PM to 6AM Manila time
  • *Following PH Holidays

Responsibilities:

  • Data Entry: Ensure accurate and efficient entry of customer data into the Client's platform.
  • CRM Management: Maintain thorough and organized notes within our CRM (Hubspot), ensuring data hygiene and up-to-date customer records.
  • Platform Configuration: Assist in configuring customer settings within the Client's system to tailor the platform to their specific needs.
  • File Conversion: Manipulate and convert customer files (e.g., CSVs, PDFs) into formats compatible with the Client's systems.
  • Collaboration: Work closely with Implementation Specialists to configure customer accounts through the onboarding process.

Qualifications:

  • Experience: Previous experience in data entry and working with CRM systems like Hubspot or similar.
  • Technical Skills: Proficiency in converting files into CSV formats for import into software platforms.
  • Organizational Skills: Highly organized with a strong ability to take detailed notes and manage multiple tasks simultaneously.
  • Attention to Detail: A keen eye for detail, ensuring accuracy in data entry and file conversions.
  • Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.
  • Industry Knowledge: Familiarity with the roofing or construction industry is a plus, but not required.

by Carl Trinidad