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Executive Customer Service
Job Summary:
As an Executive Customer Service Representative you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide best-in-class customer service and ensure the customers are fully satisfied.
Job Details:
- Executive Customer Service
- Onsite Work Setup | Eastwood Libis, QC
- Shifting Schedule including weekends
LOB: NA Operations
Responsibilities:
- Provide accurate support and basic technical assistance for incoming queries and issues related to GeTS products.
- Walk customers through problem solving process
- Utilize excellent customer service skills and exceed customers’ expectations
- Respond to queries either in chat, email or over the phone.
- Create bug tracker for case related to system bug
- Properly escalate unresolved queries to the next level of support
- Preserve and grow knowledge of help desk procedures, products and services
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
LOB: NA Managed Services
Responsibilities:
- Organize large amounts of data into required formats, Data cleansing, data reformatting, data entry
- Looking up data from a variety of sources and Inputting information quickly and accurately into the internal system, ensuring that all necessary data is being entered accurately and timely within SLA
- Maintains accurate, organized work records, documents, and files
- Compile data in an Excel spreadsheet, using spreadsheet features and tools to streamline manual processes
- Handles operational tasks related to e-commerce filing
- Resolves phone, chat and email customer inquiries.
- Forwards and escalate inquiries to relevant individuals and departments
- Contacts customers to give them accurate feedback on the progress of their inquiries.
- Other duties that may be assigned
Qualifications:
- High school degree or equivalent; Bachelor’s degree in computer science, IT, business administration, logistics, supply chain management or related field preferred
- 1 to 2 years of previous experience in customer support, client services, or a related field
- Has proficient data entry skills and keen to details.
- Good verbal and written communication skills. Speaks and understand English would be added advantage
- Has knowledge and experience in Trade and Logistics Industry. (Nice to have)
- Has knowledge and experience handling trade documents (Bill of Lading, Invoice, Packing list, etc.).(Nice to have)
- Proficient in Microsoft Outlook and Microsoft Excel
- Excellent computer skills, especially typing.
- Can encode data with speed and accuracy
- Has the ability to quickly process and organize information
- High attention to detail
- Adept at file management (Digital and Manual)
- With good time management and prioritization skills
- With strong troubleshooting and critical thinking skills
- Can finish work in an efficient and timely manner
- Can work beyond office hours
- Ability to work under pressures with clients and internal departments.
Data Engineer
Position Summary:
We are seeking a highly skilled and experienced Data Engineer to join our team. The Data Engineer will be responsible for designing, developing, and maintaining scalable data pipelines and systems. This role is crucial for assembling complex data sets, improving internal processes through automation, and optimizing data infrastructure for scalability and efficiency. The ideal candidate will work closely with data scientists, analysts, and other stakeholders to support data analytics, business intelligence, and AI initiatives, ensuring high data quality and integrity throughout the organization.
Job Details:
- Monday to Friday | Night Shift
- Work from home
Responsibilities:
- Design, develop, and maintain scalable data pipelines and systems.
- Assemble large, complex data sets that meet functional and non-functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, and re-designing infrastructure for greater scalability.
- Build the infrastructure required for optimal extraction, transformation, and loading (ETL) of data from various data sources using SQL and Azure technologies.
- Develop and maintain data architecture and systems to support data analytics, business intelligence, and AI initiatives.
- Collaborate with data scientists, analysts, and other stakeholders to assist with data-related technical issues and support their data infrastructure needs.
- Ensure data quality and integrity by performing data cleaning, validation, and analysis.
- Monitor and troubleshoot data pipeline performance and reliability.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven experience as a Data Engineer or in a similar role.
- Strong knowledge of SQL and experience with relational databases (e.g., MySQL, PostgreSQL).
- Experience with big data tools and frameworks (e.g., Hadoop, Spark, Kafka).
- Proficiency in programming languages such as Python, Java, or Scala.
- Extensive experience with Azure cloud services, including Azure Data Factory, Azure Databricks, and Azure Synapse Analytics.
- Familiarity with data warehousing solutions, particularly Microsoft Fabric.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Experience in data analytics and AI, including data visualization, statistical analysis, predictive modeling, and machine learning.
Contracts Attorney
Position Summary:
Join our dynamic legal team as a Contracts Attorney where your expertise in contract law will play a pivotal role in guiding our organization through various legal landscapes. Your contribution will be crucial in navigating complex agreements and ensuring compliance directly impacting our success in key transactions and partnerships.
Job Details:
- Work from home
- Monday to Friday | 9 AM to 6 PM Manila Time
Key Responsibilities:
- Drafting and Revision of Legal Documents: Skillfully draft, review, and revise a diverse array of documents, including procurement agreements, consulting and services agreements, and confidentiality agreements. Your keen eye for detail and understanding of legal nuances will ensure the accuracy and effectiveness of these critical documents.
- Preparation of Supporting Legal Documents: Take charge of preparing vital documents such as certificates to support miscellaneous transactions. Your role will be integral in facilitating smooth and legally sound transaction processes.
- Contract Analysis and Summarization: Review and succinctly summarize the key terms of important agreements. Your analytical skills will aid in simplifying complex contractual details, providing clear guidance to stakeholders, and assisting in overall legal compliance.
- Management of Virtual Data Rooms: Oversee and organize virtual data rooms in connection with major financings and other significant transactions. Your organizational skills will be essential in ensuring that all relevant legal information is accessible and well-managed during these critical processes.
- Ad Hoc Legal Support: Be ready to take on additional responsibilities as directed, adapting to various legal needs that arise. Your flexibility and broad legal expertise will make you an invaluable asset to the team in a range of scenarios.
Qualifications:
- Juris Doctor (JD) degree from an accredited law school.
- At least 3 years of experience in a similar role
- Proven experience in corporate contract law, with a strong background in drafting, reviewing, and managing legal documents.
- Excellent analytical, negotiation, and communication skills.
- Demonstrated ability to manage multiple tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency in managing virtual data rooms and using legal management software.