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Customer Experience Specialist

Position Summary:

We are seeking a highly skilled Customer Experience Specialist to join our team. You will be tasked with managing escalations, ensuring that complex or sensitive customer issues are resolved promptly and effectively. This role is crucial in ensuring the effective resolution of escalations and maintaining high levels of client satisfaction. This role will also include occasional projects aimed at improving Customer Experience across all touchpoints.

Job Details:

  • Work from Home
  • Monday to Friday | 12 AM to 9 AM Manila Time

Responsibilities:

  • Act as the primary point of contact for customer escalations, ensuring timely and satisfactory resolution.
  • Handle complex product issues escalated by other Aspire support, success, sales teams and provide support to clients internal teams on the most sensitive and complicated product issues
  • Handle payments, cards, and account emergencies
  • Analyze root causes of escalations and collaborate with relevant teams to implement long-term solutions.
  • Maintain detailed records of all escalations and resolutions to identify trends and areas for improvement.

Qualifications:

  • Minimum 2 years experience
  • Available for Weekend and Night/Graveyard shift
  • Proven experience in managing escalations within the fintech or payment industry.
  • Positive attitude, self-motivated, and have full ownership of your scope
  • Excellent client service skills with a client-centric approach
  • Ability to analyze data and generate actionable insights.
  • Familiarity with CRM software and customer experience management tools.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Fluency in English (Written and Spokes)

by Carl Trinidad

Accounts Payable Coordinator

Position Summary:

The Accounts Payable Coordinator is responsible for the payment of goods and services purchased by the organization. This role also serves as an auditor, ensuring that invoices are accurate and that proper accounting procedures are followed for the purchasing and payment of goods and services.

    Overview:

    MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States. MasTec – Utility Services Group’s activities include the installation, maintenance and upgrade of communication and utility infrastructure, including but not limited to: communications, electrical and natural gas distribution infrastructure.

    At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

    Job Details:

    • Accounts Payable Coordinator
    • Work from Home or Work Onsite
    • Monday to Friday | 8:00 PM to 5:00 AM (Night Shift)

    Responsibilities:

    • Review Vendor Statements.
    • Matching invoices against purchase orders.
    • Resolving invoice discrepancies.
    • Reconcile statements.
    • Review all invoices for appropriate documentation and approval prior to payment.
    • Print and obtain signatures on all accounts payable checks.
    • Distribute signed checks as required.
    • Prepare expense reimbursement checks Respond all vendor inquiries.
    • Maintain all accounts payable reports, spreadsheets and accounts payable files.
    • Assemble and processes overnight payments or ACH payments.
    • Assist in monthly closings. Prepare analysis of accounts, as required.
    • Perform filing and coping.

    Qualifications:

    • High school diploma or equivalent 2 + years of working knowledge of accounts payable.
    • Oracle experience is preferred.
    • US GAAP experience is preferred.
    • Intermediate to advanced computer skills, i.e., MS Word, Excel, Oracle, and web-based tools.
    • Ability to maintain a high level of accuracy in preparing and entering financial information.
      • Ability to maintain confidentiality concerning financial information.
      • Effective verbal and written communication skills.
      • Ability to work well with others in fast-paced, dynamic environment.

      by Carl Trinidad

      Accounting Assistant

      Job Description

      We are in search of a Credit Union Accounting Assistant to perform daily accounting tasks that will support our Credit Union Accounting team. Ultimately, you will help our Credit Union Accounting department run smoothly, ensuring transparency and efficiency in all transactions.

      Position Summary

      The Credit Union Accounting Assistant position requires a high level of attention to detail and excellent written and verbal communication skills. To thrive in this position, you must have a high level of self-direction and the ability to work and meet strict deadlines without close supervision.

      Job Details

      • Work from home
      • Tuesday to Saturday | 6 AM to 3 PM Manila Time

      Responsibilities

      • Balance and reconcile general ledgers
      • Check spreadsheets for accuracy
      • Maintain digital records
      • Monitor sub-ledgers for variances
      • Identify and research discrepancies
      • Maintain strict confidentiality in all aspects of the work
      • Other accounting-related tasks, as needed

      Requirements

      • Work experience in Accounting
      • Knowledge of basic bookkeeping procedures
      • Familiarity with finance regulations
      • Good math skills and the ability to spot numerical errors
      • Proficiency with Microsoft Office 365
      • Mastery of GAAP standards
      • Organization skills
      • Ability to handle sensitive, confidential information
      • Ability to work as a team

      Technical Requirements

      Because this is a fully remote position, it requires regular interaction with fellow team members via remote meeting tools (Zoom, Teams, etc.). It also requires access to reliable high-speed internet and a dedicated workspace free from distraction.

      by Carl Trinidad